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Open Door
Birkenhead 1.82 miles
£35,000 - £40,000 depending on experience

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North West Air Ambulance Charity
Knowsley, Merseyside 6.56 miles
£45,000 - £50,000 per year
Do you share our passion to raise vital funds that will enable us to deliver our life saving service for people across the North West
Citizen Advice St Helens
Saint Helens 11.02 miles
£38,000 - £40,000 per year
Page 1 of 1
Birkenhead, Merseyside 1.82 miles
£35,000 - £40,000 depending on experience
Permanent, Full-time
Job description

The Head of Services is a newly created role at Open Door that is focused on ensuring  that our therapeutic services and programmes for young people and adults are high impact and high quality.

It is a senior leadership position and an extremely important role; you will lead a team of Project Leads whose teams of staff and peer mentors are delivering therapeutic experiences in person and online and you'll be developing the staff team, whilst  creating organisational systems and approaches that ensure every Open Door member experiences a brilliant service when they engage with our organisation. You will directly oversee four areas of work including our core therapeutic offer, our family support department, our innovative Looked After Children support offer called ‘oomoo’ and some of our smaller, short-term therapeutic projects. Key to this will be the day-to-day management and leadership of 4 brilliant project leads associated with these areas.

As well as leading the team, you'll be overseeing the impact of each project, working with our Impact Lead to create Impact Frameworks for each service and developing systems and processes that streamline our Member and Mentor experiences so that we are working in the most efficient and effective way. You'll be a key member of our Senior Leadership Team, working with the Charity Director and Head of Development to respond to organisational opportunities and challenges, to create our annual business plan and to monitor risk, impact and financials.

We want to recruit this position now as we have undergone an important period of growth in responding to the rising need of mental health support in Wirral; we have grown significantly over the past 2 years and want to make sure that the organisation remains sustainable, responsive and high impact into the future. 

Essential duties:

  • Key member of Open Door Senior Leadership Team, contributing to strategic planning, reporting and oversight
  • Ensuring consistency, quality and impact of Open Door's key services
  • Leading the Project Team, fostering a supportive culture across the organisation, where staff feel focused, valued and motivated
  • Overseeing engagement, attendance and capacity across main project portfolio
  • Overseeing the membership journey across the Charity
  • Reporting regularly to Charity Director and the Board of Trustees
  • Managing key stakeholder & partner relationships
  • Setting project and team KPI’s, overseeing staff training and development and troubleshooting project problems
  • Supporting service design and development
  • Developing strong Impact Plans for each project so we understand what our projects are achieving and foster a learning culture
  • Reviewing and maintaining key organisational policies
  • Deal with high level organisational concerns or complaints and resolving these appropriately in line with organisational policies
  • Overseeing ODC's Safeguarding approach
  • Complete necessary training as part of role which may include courses necessary to effectively develop within role
  • Supporting development of new initiatives, project improvements and organisational policies / procedures
  • High level oversight and understanding of our new CRM system
  • Attending relevant meetings regarding service delivery internally and with external partners
  • Mitigating project risks
  • Supporting Project Leads to create strong project reports

Candidate requirements:

  • Essential (E) / Favourable (F)

  • Able to build a good rapport with all members, volunteers and staff (E)
  • Able to manage people, their performance and ensure compliance with organisational values (E)
  • Must demonstrate compassion, empathy and a non-judgmental approach to all (E)
  • Experience of working in a mental health service/ similar charity setting (E)
  • Able to fully satisfy our core values: Fire, Human, Professional, Visionary (E)
  • Excellent writing skills (E)
  • Considerate and compliant of managing risks, safeguarding and regulations (E)
  • Accountability, ownership and demonstratable problem solving skills and initiative is essential (E)
  • Pass an enhanced DBS check (E)
  • Experience of working in a leadership, service lead or project lead type of role (E)
  • Able to work with Macintosh system (F)
  • Understanding of CRM systems and managing / utilising data (F)
  • Has a good knowledge of local area and local relevant services (F)

How to Apply

To apply please send CV and cover letter via the apply button.

Opportunity closes at 5pm on Friday 5th November 2021.

We are committed to having a diverse workforce and promote equality. We value and respect all differences in all people (seen and unseen) and we aspire to inclusive working experiences and an environment that reflects the communities we serve, where our people have equal access to opportunities, their voices are heard and they can contribute to our future. We actively encourage applications from BAME and LGBTQ+ candidates, those from lower socio-economic backgrounds, and those with a disability. If you will require any special provision as a result of any disability, should you be called for interview, please do let us know. Finally, please ensure that you have included your contact number and email address.

We look forward to hearing from you!

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Posted on: 22 October 2021
Closing date: 05 November 2021
Tags: Senior Management
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