Head of operations and development jobs

Contract length: Permanent

Location: North West London

Hours per week: 35

Salary:  up to £33,700 pa depending on experience

Closing date for applications:  Monday 6 April 2026 , midnight, interested candidates are encouraged to apply as early as possible

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.  We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

This is a challenging climate for pet owners; we are contending with a significant increase in demand for all areas of our work. We can only rise to meet this challenge by cultivating and sustaining a diverse volunteer base, including of foster carer volunteers – they make it possible for us to scale our reach at pace so we can be there for many more dogs and cats who need us, and more pet owners who rely on our support.

Volunteering and Foster Caring Manager is a new role at Mayhew, reflective of the importance of volunteering and foster caring in our ability to deliver our onward strategy and direction. This is a highly visible and important role for Mayhew. The postholder will be working across all teams with staff and volunteers, supporters, partners and members of the public.

This role requires an effective leader and manager, with practical subject matter expertise in volunteering good practice, strong organisational skills, and a drive, rooted in passion for both animal welfare and volunteering, to enable Mayhew to reach many more dogs and cats and pet owners who need us by cultivating a thriving, engaged and diverse volunteer base.

Staff and volunteers at Mayhew, particularly in animal facing and public facing roles have duties that can be physically and emotionally demanding, sometimes interfacing with dogs and cats and pet owners who are in distress and facing heart-breaking situations. Yet our work is hugely rewarding; you can view some of our amazing rescue stories here.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs and cats who rely on us.

While we embrace hybrid and flexible working models, interested applicants should note this role requires at least three working days in five to be worked at Trenmar Gardens, NW10 6BJ.

Generally, you will:

• Lead on developing our onward volunteering strategy and plan
• Provide leadership and management of volunteering and foster caring at Mayhew
• Provide support, training and guidance to staff managing volunteers
• Lead on volunteer engagement and communication
• Engage a range of internal and external stakeholders including staff, volunteers, supporters and partners
• Collaborate with the Senior Management Team to ensure delivery of our strategic and operational goals
• Be self-driven and resilient, having a professional, friendly, calm and caring manner

To be successful in this role, you need relevant experience:

• Working in a volunteering management role in a charity or other organisation of comparable breadth and scope
• Leading and living volunteer management best practice, including overseeing policies, procedures and guidance
• Owning and improving volunteering management processes

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

We reserve the right to close this post at any time, should we receive a high volume of applications.

This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.

Mercy Ships UK is looking for a People Engagement and Development Partner to help cultivate a thriving, supportive and purpose-driven workplace where our people can flourish.

Mercy Ships is an international charity that provides free life-changing surgeries and healthcare to people in need, using hospital ships staffed by volunteers from around the world. Behind this mission is a dedicated team of staff who enable this work to happen and we believe investing in our people is essential to achieving our impact.

This role plays a key part in shaping the employee experience at Mercy Ships UK, strengthening engagement, supporting managers and helping develop a healthy and effective organisational culture.

Working closely with leaders across the organisation, you will support initiatives that encourage staff wellbeing, development and strong collaboration, ensuring our people feel valued, connected and equipped to contribute to the mission.

Key responsibilities

• Support the development and delivery of employee engagement initiatives across Mercy Ships UK

• Partner with managers to strengthen team culture, communication and staff wellbeing

• Help coordinate learning and development opportunities that enable staff to grow and thrive

• Provide guidance and support on people-related matters, helping to build confident and capable managers

• Contribute to organisational initiatives that strengthen culture, values and employee experience

• Support internal communications and activities that foster connection, collaboration and engagement across teams

About you

You will be someone who is passionate about people and organisational culture, with the ability to build trusted relationships across teams.

You will bring:

• Experience working in a people, HR or organisational development role

• A strong interest in employee engagement, culture and learning

• The ability to support and coach managers in developing healthy teams

• Excellent communication and relationship-building skills

• A collaborative and proactive approach to supporting organisational initiatives

• Alignment with the values and mission of Mercy Ships

Why join Mercy Ships?

At Mercy Ships UK, you will be part of a team committed to making a global difference. This role offers the opportunity to help shape the environment where our people work, grow and contribute to a life-changing mission.

This role has an Occupational Requirement for the post holder to be a practicing Christian in accordance with Schedule 9 of the Equality Act 2010

About Us

We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.

The Role

We’re looking for a conscientious People & Administration Assistant to play a key role in delivering an exceptional HR service across Global Dialogue.

You’ll support the Head of People and our core team, ensuring our HR systems run smoothly, our data is accurate, and our people processes are well‑coordinated, compassionate, and efficient. This is a fantastic opportunity for someone who thrives on organisation, values fairness and inclusion, and is ready to develop their HR career within an impact‑driven organisation.

The day to day of the role will be broad and varied and you will carry out tasks such as maintaining accurate employee records, posting vacancies and coordinating interviews in support of recruitment, keeping track of the employee lifecycle and providing broad team and administrative support. As part of this exciting role, you will also get the chance to observe and contribute to business partnering and wider employee relations tasks.

About You

The right candidate will hold CIPD Level 3 or possess a willingness to work towards it (Global Dialogue could support that study), and hold strong professionalism, discretion, and care when handling confidential information. Experience working with an HR system is essential; it would be advantageous if it were BreatheHR or Remote). You will also be confident with Microsoft 365, spreadsheets, and thrive in delivering excellent attention to detail and accuracy in your work.

The role would suit candidates who are comfortable working in a fast-paced organisation, and who hold some awareness of the pressures the HR team may face, given the organisation's vital work in a national and international human rights setting.

How to Apply

We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.

Our Commitment to Equity, Diversity and Inclusion

We are committed to the employment and career development of people with disabilities. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require anything if you are invited to interview. If you need this information in another format or if there are additional options you’d like to request, please contact Tristan at Doing Good Recruitment.

We are dedicated to building a diverse and inclusive workplace that reflects the communities we serve. To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment's application page.

MAIN PURPOSE OF THE ROLE

The role of Marketing and Communications Coordinator is to provide support in ensuring the
local community is kept informed about Matrix and its projects, as well as engaged in
supporting us. We expect you to be creative, enthusiastic about our cause and an effective
communicator. In this role you will work independently, but in close liaison with the CEO,
Wider Leadership Team and the wider Matrix team.

PRINCIPAL RESPONSIBILITIES
External Communication
● In collaboration with the CEO, write, edit and coordinate the production and delivery of
all postal and electronic newsletters.
● Plan, prepare and coordinate communication with Matrix donors, supporter Churches
and the wider public.
● Create, plan and schedule posts across all Matrix social media channels.
● Develop original copy for social media platforms, websites, broadcast and printed
advertising materials.
● In collaboration with the Data Coordinator, simplifying complex data into a user-friendly
format such as graphs, charts and other visual aids.
● Ensure Matrix team understand and use the correct branding for internal and external
communications.
● Understand brand guidelines and consistently implement the brand voice across all
channels and marketing materials and encourage the wider team to do the same.
● Collaborate closely with the Data Coordinator and Head of Operations to ensure our
supporters database meets GDPR and Fundraising Regulation requirements.
● In liaison with the CEO, write and submit press releases as required.
Income Generation and Networking
● Participate in the Fundraising Working Group, working with the Income Generation
Strategy to enhance our income.
● Attend Matrix fundraising events, taking photographs and supporting with appropriate
creative tasks.
● Support the Head of Operations in producing written funding applications, as required.
● Represent Matrix at networking events alongside the Leadership Team.

Support to Executive Team
● Under the direction of the Head of Operations, collaborate closely with the Operations
Team.
● Undertake a variety of creative administrative tasks for the CEO and Head of
Operations as required.
● Under the direction of the Head of Operations, provide additional administrative
support to the wider Leadership Team.
● Work within our wider Organisational Strategy and Communications Strategy.

What we expect from you:
Matrix is a small, established, but evolving and growing charity. There is therefore an
expectation on all staff to be proactive and a team player, supporting others in their busier
seasons and the charity as a whole across the year.
All staff are expected to:
● Fit in with our values: positive, relational, innovative, collaborative and fun.
● To work from within the Christian ethos.
● Be committed to and passionate about the mission to catalyse change in young
people’s lives.
● Be a pro-active member of the Matrix team and get involved in projects which benefit
the mission of Matrix (e.g.: fundraising activities/events or reflective spaces).
● Work across agencies and Matrix teams.
Due to the nature of the work you may be expected to work some evenings and occasional
weekends. All hours will be based at the Matrix office, unless previously agreed. Any specific
changes to your working week will be cleared through your Matrix line manager.

PERSON SPECIFICATION
ESSENTIAL
● A confident and professional written communicator, with a high standard of written
English.
● A confident and professional verbal communicator, both on the phone and face-to-face.
● Highly organised, with an eye for detail, and able to work to tight deadlines.
● Comfortable working within a fast-paced environment, able to prioritise and deliver on
multiple projects concurrently.
● Confident in being creative and using own initiative; working independently as
required.
● Excellent IT skills.
● Familiar with and confident using a breadth of social media platforms.
● Approachable and able to relate to staff, volunteers and other Matrix stakeholders in a
friendly and professional manner.
● Educated to A Level (or equivalent), with a minimum of grade C in English and Maths GCSE

● Passionate about the mission of the Matrix Trust.
● Agrees with, and is able to support the ethos of the Matrix Trust.

DESIRABLE
● Familiar with the GDPR.
● Educated to degree level, preferably in a related field.
● Comfortable developing new processes, as required.
● Experience of copywriting, marketing or public relations.
● Experience of working with young people, in a youth work or educational setting.
● A proven ability to present complex information in an accessible format to a variety of
audiences.

Andover, Hampshire | Hybrid working
£62,000–£72,000 bonus car
 
Shape the future of a respected national body at the heart of a technically complex, safety-critical industry.
 
The British Swimming Pool Federation sits at the centre of the UK wet leisure industry. It safeguards standards, supports businesses and provides a unified voice for a sector that underpins public safety, professional integrity and economic activity across the UK.
 
Although associated with leisure and wellbeing, pools and spas require rigorous standards and responsible regulation. When those standards are strong, trust is protected and harm is prevented. The Federation plays a critical role in maintaining professionalism and credibility across the sector.
 
Representing over 300 member businesses (through BISHTA and SPATA) and overseeing the delivery of SPATEX, the industry’s flagship exhibition, BSPF works with government, standards bodies and international partners to influence policy and shape the sector’s long-term direction.
 
Following a long and successful tenure, the current Managing Director will be handing over to a successor, creating a rare opportunity to step into a sector-shaping leadership role.
 
The Opportunity
 
BSPF has strong foundations, trusted relationships and financial stability. The opportunity now is to strengthen and extend that position by growing membership, reinforcing commercial resilience and ensuring continued relevance in a changing commercial and regulatory landscape.
 
This is a leadership role with genuine ownership. You will shape long-term direction, safeguard financial sustainability and represent the industry with authority, working closely with Boards and Committees while leading a capable team within a lean structure. You will be closely involved in both strategic direction and operational delivery, ensuring plans translate into measurable progress.
 
The breadth of the role requires energy, sound judgement and disciplined prioritisation. You will move confidently between strategy and execution, diplomacy and decision-making, commercial focus and sector representation. The role is visible and carries real responsibility.
 
For the right leader, it offers meaningful responsibility and lasting impact.
 
Key Areas of Focus
 
• Setting clear strategic direction and maintaining organisational alignment
• Strengthening financial sustainability and supporting the continued success of SPATEX
• Driving membership growth and retention while enhancing the value proposition for SMEs
• Enabling effective governance through strong relationships with Boards and Committees
• Acting as principal representative of the UK wet leisure industry
• Leading and developing a small, talented, multi-skilled team
 
About You
 
You are an experienced senior leader who combines commercial awareness with sound judgement and professional credibility, whether from within the sector or from a related membership, regulated or public sector environment.
 
You bring:
 
• Experience working with Boards or membership-led organisations
• Accountability for financial performance and income sustainability
• A track record of strengthening membership engagement or commercial development
• Confidence operating under scrutiny and navigating diverse stakeholder views
• A pragmatic, hands-on approach alongside strategic thinking
 
This role suits a leader who values responsibility and the opportunity to shape direction. You are motivated by long-term impact and institutional credibility, and you are comfortable operating in complex environments.
 
You might be an experienced deputy ready for a first Managing Director role, or an established leader seeking meaningful influence and scope. Either way, you are looking for a role where you can invest your energy and make a lasting contribution.
 
Working Pattern and Reward
 
The role is full time with a hybrid working arrangement, combining time in the Andover office, home working and UK and occasional European travel.
 
A competitive salary and benefits package is offered, reflecting the responsibility, visibility and influence of the role.
 
If you are ready to take ownership of a respected national body and strengthen its long-term impact, we welcome your application.
 
You may have experience of the following: Chief Executive Officer (CEO), Executive Director, General Manager, Chief Operating Officer (COO), Head of Operations, Director of Strategy, Commercial Director, Membership Director, Sector Lead, Industry Association Director, Governance Director.
 
REF-227 245

The International Institute for Environment and Development (IIED), one of the world’s foremost independent international policy and research organisations, is seeking an outstanding fundraising and communications leader to work alongside our Executive Director and senior team.

Following the launch of our strategy - Manifesto for a Thriving World – and a recent organisational restructure, we decided to bring the functions of fundraising and communications together under a single Director. This is a tactical move, appreciating our funding sources, audiences, and how to reach them are quickly shifting, with the need to think differently about our brand, positioning, use of technology and relationships.

You will lead and shape our strategy in these areas, while also managing strong existing teams and being a key voice in IIED’s governing bodies. You will be the focal point for our institutional funding partnerships and take accountability for achieving a fundraising target and set of objectives. You will be at the heart of guiding IIED’s impact-focused communications, brand, marketing and influencing approach, as well as creating a reinforcing positive trajectory by connecting fundraising and communications. 

In joining IIED, you will have the opportunity to work with creative, innovative and committed colleagues striving to achieve IIED’s six propositions. You will be part of an organisation hosting the Chair of the Intergovernmental Panel on Climate Change, supporting the Least Developed Countries in international negotiations and delivering highly influential research, events and equitable partnerships tackling climate change, nature loss and inequality. 

About Us
IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe.

• We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice – acknowledging our own role in this.
• We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights.
• We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all.
• We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us

The Benefits
- Salary of £78,715 - £91,102 per annum dependent on experience
- 25 days' annual leave per year, plus bank holidays and additional leave over Christmas
- 7.5% employer pension contributions
- Enhanced maternity, paternity, and adoption pay
- Cycle-to-work scheme
- Employee protection scheme (life, critical illness, income protection)

This is a rare and exciting opportunity for a senior fundraising and communications leader with significant experience in an international NGO or charity settings to join our globally influential organisation at a moment of strategic transformation.

About You
To be considered as the Director of Fundraising and Communications, you will need:

• Significant experience leading fundraising functions, delivering multi-stream income generation strategies
• Significant experience overseeing a broad communications portfolio, including research communications, brand positioning, digital engagement and media, and internal communications.
• An impressive track record in securing large-scale funding and have exceptional communications and influencing skills across diverse stakeholders.
• Strong leadership experience in multi-cultural environments, building high-performing, values-led teams.
• The willingness and ability to travel internationally.

If you are ready for a career-defining role at a pivotal point for our organisation and the global community, we are waiting to hear from you.

The closing date for this role 24 March 2026.

IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.

So, if you want to become our Director of Fundraising and Communications, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Development Phase: Visitor Destination Development Manager

Fixed Term to November 2027

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone. 

This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder. 

But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.

You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.

 People and Inclusion Manager 

About ATLEU

Our vision is fair and free society in which no one is enslaved or exploited.

Our mission is to secure safety and justice for survivors of trafficking by using and reforming.

ATLEU is seeking a People and Inclusion Manager to help strengthen how we support, develop and manage our team. This is a hands on role where you will shape practical HR processes, support managers and help build a healthy, resilient workplace within a small charity working to secure justice for survivors of trafficking and modern slavery.

Working closely with the Head of Operations and colleagues across the organisation, you will ensure our recruitment, people processes and policies are effective, fair and aligned with our values. Alongside delivering strong operational HR, you will contribute to developing ATLEU’s people, culture and inclusion priorities in a thoughtful and sustainable way.

We actively encouraging those underrepresented in our organisation/sector to apply, including those with lived experience and those from global majority communities.

Please refer to the application pack attached for further info. 

Application Process

• The deadline for applications is 23:30 on Monday 6th April 2026. Applications received after this time will not be considered. 
• Please ensure that the cover letter: explains why you wish to work for ATLEU and in this role; explains how your skills and experience demonstrate that you meet the requirements for this role covers anything else you wish to highlight from the person specification and how it applies to you.
• Make sure you have included a contact telephone number or email address so that we are able to contact you easily and in confidence.
• Let us know of any reasonable adjustments needed during the recruitment process or in the role - we are happy to discuss how we can best support you.
• Candidates shortlisted for interview will be advised by close of business on Monday 13th April 2026. Interviews will be held within the week beginning April 20th, 2026. Candidates may be asked back for a second-round interview.

We’re looking for an ambitious Partnerships Executive to help drive income by supporting and building profitable, long-term partnerships with individuals and organisations. Working within the Philanthropy and Partnerships team, the role of the Partnerships Executive is to deliver excellent relationship management to maximise income revenues.

To thrive in this position, you’ll need to:

• Manage a portfolio of corporate supporters <£10k ensuring they meet their maximum giving and engagement potential.
• Provide excellent relationship management and customer service support across all key audiences in partnership with the account managers.
• Deliver event support for flagship fundraisers such as our annual Dragon Boat Race, Corporate Sports Day, in-hospital volunteering opportunities and innovative Christmas campaign.
• Create fundraising and marketing materials, in partnership with the marketing and communications team, to drive new supporters and support existing partners. Including leading on a regular external Philanthropy and Partnerships newsletter.
• Provide operational support to the philanthropy and partnerships team, including desk based research and database management and reporting.
• Respond to fundraising queries (email and telephone) promptly and efficiently.
• Manage the philanthropy and partnerships teams’ presence on social media, including creating content which helps to promote impact, the charity and supporters.
• Support the team to deliver remarkable stewardship of all donors, including the management of our banking and thanking process and helping to create bespoke impact reports and materials.
• Ensure accurate and up-to-date records of activities and communications are captured on our CRM database (Salesforce) along with regular reporting.
• Provide general administrative support to the philanthropy and partnerships team as and when required.
• Build and maintain records of recognition milestones for supporters providing monthly reports to wider team for stewardship activity.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

We will be interviewing for this role on Thursday 16th April at our Charity Office based in Birmingham City Centre.

Salary: £37,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based.

Contract: Maternity Cover until the end of December 2026. Full time role - 35 hours per week.

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 23:59 on Sunday 29 March 2026.

Interview dates: Wednesday 8 and Thursday 9 April 2026. Interviews will take place online via MS Teams.

Job Information 

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.

More information is available in the candidate information pack, which is available on our website to download.

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the direct supervision of Head of Programmes, and working in close coordination with the National Resettlement and Complementary Pathways Officer, the Senior Project Associate (RMM Monitoring and Compliance) will support monitoring the effectiveness of UK Resettlement and Complementary Pathways Programmes and contribute to compliance with relevant programmatic and organizational frameworks. 

For more details about the role and how to apply, please visit our career page: https://unitedkingdom.iom.int/careers

Supporter Engagement and Giving Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Supporter Engagement and Giving Manager 

England South 

£42,323 per annum (pro rata for part time) 

Ref: 133REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Walk Wheel Cycle Trust hub in Bristol with the flexibility to work from home  

Contract: Permanent 

ABOUT THE ROLE 

Team: Strategy and Engagement / Fundraising and Supporter Engagement 

As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact. 

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels. 

What You’ll Be Doing 

• Lead the team to deliver the planned programme of work across acquisition, retention and stewardship
• Create and run a clear stewardship programme across all platforms to increase the long-term value of our supporters.
• Organise and manage the schedule of all communications sent to donors and subscribers, ensuring alignment with our new brand and strategic priorities
• Plan and deliver campaigns and appeals across print, digital and telephone channels that engage and inspire our supporters and drive income. 

This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns.  You’ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you’ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• Strong experience in managing a giving programme using both direct mail and digital channels.
• Experience in managing staff and supporting their development.
• A proven track record of creating and delivering  fundraising campaigns.
• Good understanding of fundraising principles, including donor engagement, recruitment, and retention. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees) 
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 29 March 2026
• Interviews will be held via Microsoft Teams during the week of 08 April 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process. 

Our Values 

• We are always learning
• Championing equity
• Taking ownership
• Delivering together 

In this role you will deliver FSSW’s FareChance programme, including running employability workshops and practical logistics sessions. You will also provide 1-1 support for young people where required and signposting and referrals to other specialist services and career pathways. You will bring your passion and experience in supporting people to achieve their goals and be sensitive to the inequality and power imbalance faced by young people.

Duties and Responsibilities:
Programme Delivery

• Lead the delivery of practical warehouse activity sessions for active participants and taster sessions for potential participants
• Work with the Operations and Volunteer teams to ensure smooth integration of our participants and the programme
• Support the Employability Programme Manager to deliver Employability/Life skills workshops e.g. Interview/Communication skills, CV/Cover letter writing
• Work with the Employability Programme Manager to build an individualised plan and set of goals for each young person
• Identify specific needs and risks, liaising with senior colleagues, create and maintain risk assessments with individuals to ensure safety in the workplace

Programme Development

• Work with the Employability Programme Manager and FareChance participants around coproduction opportunities that impact on the delivery, development and evaluation of the programme
• Work with the Volunteer Team to ensure smooth transitions to and from FareChance to Volunteering where applicable
• Work with the Operations team to identify ways we can expand FareChance practical sessions to support day-to-day running of the hub and build further transferable skills
• Support young people to engage with internships within FSSW
• External partnerships and relationship building
• On occasion attend events or appointments to support recruitment/represent FSSW
• Attend a range of career away days as part of the FareChance programme
• Support the fundraising team in providing updates for employability funders
• Support the Employability Programme Manager to broaden ‘Next Step’ relationships and referral partnerships

Reporting and Administration

• Maintain quality records of all participant information, including interventions with project participants, ensuring that such data is stored within the requirements of the Data Protection Act and FSSW policies and procedures
• Work alongside the Head of Employability and Volunteering around any incidents or safeguarding concerns. Signpost to external agencies where appropriate
• Work with the fundraising and communications teams on internal and external reporting for FareChance, including gathering quantitative and qualitative data

Person Specification
Essential

• Knowledge and experience of delivering 1:1 and group motivational mentoring, coaching or support work
• Successful experience of supporting people back into work or training, with a strong commitment to advancing equality, diversity and inclusion
• Ability to work flexibly, respond positively to project changes and meet challenging targets
• Excellent interpersonal and listening skills with the ability to influence, motivate and negotiate.
• Good IT skills

Desirable

• Experience of working with a diverse range of young people and responding appropriately to challenging behaviours
• Understanding and/or experience of a logistics or warehouse environment
• Project supervision experience
• Excellent verbal and written communication skills
• Understanding of safeguarding and GDPR regulations
• Ability to set up and maintain accurate and timely records for monitoring and evaluating purposes.
• Strong organisational skills including planning, prioritising and time management

We welcome applications from people of all backgrounds and lived experiences. As we expand our programmes, we particularly value candidates who bring multicultural perspectives and/or speak additional languages. Skills in languages such as Arabic, Pashto, or Farsi are highly desirable, but not essential. If you share our commitment to inclusion and want to make a positive impact, we’d love to hear from you.

We also welcome applications from people with convictions. This role requires an enhanced DBS check so applicants will be asked to disclose relevant unspent convictions at a later stage of the recruitment process. If you are asked to disclose, the information will be handled confidentially and used to assess your suitability for the role.