Head of operations jobs in spitalfields, greater london

We are looking for an exceptional individual to join our busy team at LimeCulture.

The Head of Safer Cultures (Sport) is a senior leadership role within the organisation, responsible for driving high-impact safer cultures and safeguarding strategies and projects across a range of sectors, with a primary focus on Sport. This role requires a highly experienced professional who has led cultural change and safeguarding work at a strategic level, is confident working at executive and board levels, and brings a strong understanding of how safeguarding principles apply across different organisational cultures.

The postholder will play a key role in leading consultancy projects, influencing strategic cultural change and safeguarding decisions, and contributing to the development of content and resources

This is a full-time role and is primarily home-based with some planned travel and so candidates can be based anywhere in the country. 

Global Head of Finance
Hybrid: London, Spitalfields & homeworking
Full-Time | Permanent
Salary: Upward of £87, 822, depending on years of experience in a comparable role + Excellent Benefits

*Details of how to apply at the bottom of the advert*

MLC Partners are proud to be exclusively partnering with The Fund for Global Human Rights. This is a pivotal leadership role within the organisation, and an opportunity to contribute your skills within a purpose-driven, values-led organisation that recognises the importance of a people-centred approach to leadership and operations.

The Fund is an international nonprofit that exists to support grassroots human rights activists across the globe, those working with courage and conviction in their communities to create a fairer, more just world. Since 2002, the Fund has channelled more than $165 million in flexible, long-term support to local leaders and organisations on the front lines of change.

At the Fund, finance plays a central role in supporting effective, sustainable human rights work around the world. The organisation is committed to fostering a working environment where people feel respected and supported. Their values of respect, integrity, agility, sustainability, and inclusivity, are embedded in both strategic direction and in day-to-day decision-making.

This is a significant moment for the Fund as it embarks on the next phase of its strategic growth, and following recent organisational reviews, they are building the internal systems and leadership needed to sustain its long-term impact.

The Role

As Global Head of Finance, you will lead a small, dedicated international team, overseeing strategic financial planning, operational excellence, and regulatory compliance across UK and US entities.

You’ll play a key role on the Fund’s management team, ensuring financial integrity, promoting sustainable growth, and partnering across functions to embed strong financial practices organisation-wide.

This is both a strategic and hands-on role, offering the opportunity to guide long-term financial direction while staying closely connected to day-to-day operations and people.

Duties include, but aren’t limited to:

• Financial planning, reporting and strategy: managing annual budget cycle, produce monthly, quarterly and annual finance reports.
• Compliance, Audit and Risk Management: Oversee annual audits for both US and UK entities, support compliance checks and procurement systems meet organisational and donor requirements.
• Investment, Treasury and External Relations: Monitor and management investment and cash accounts across both the US and UK – optimising returns. Managing external banking, investment and lease negotiations, managing annual vendor negotiations and renewals globally.
• Systems optimisation and process improvement.
• Team leadership: Lead and support the finance team, reviewing outputs, resolving issues to support high performance. Oversee financial training to all budget holders to maintain financial literacy and accountability across the organisation.

Essential experience

The successful candidate will possess blends of technical financial expertise with operational leadership with a continuous commitment to purpose-driven work. You will have:

• Professional financial qualification (CPA, ACCA, CIMA or equivalent)
• Senior-level finance experience in an international charity or NGO sector.
• Strong familiarity with both UK SORP and US GAAP.
• Proven extensive knowledge of strategic financial leadership.
• Experience supporting grant management and donor reporting.
• A commitment to human rights, social justice, and inclusive workplaces.
• Mindset for process improvement and cross collaboration and partnership.
• Strong commitment to building and maintaining a diverse and inclusive workplace.

How to Apply/Interview dates

To apply for this role, either apply directly via the Charityjobs link with an updated CV and Cover Letter, or see details on 'How to apply' page on the candidate pack attached, and send details to the specified central inbox. To discuss the role details, please reach out to Annabelle at MLC Partners.
We particularly welcome applications from individuals from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

• Application closing date: 1st September
• 1st stage interviews (virtual): 17th & 18th September
• 2nd stage interviews (face-to-face in Spitalfields): 25th September

Benefits: NOW! Pension scheme, flexible working/TOIL opportunities, Employee Assistance Programme (EAP), 36 days holiday and additional for length of service, life assurance, eye test vouchers and training and development opportunities.

Hours: 36 hours per week, 9am – 5pm Monday to Friday

(This will include working some evenings to attend committee and Board meetings)

Location: Croydon, Surrey (some hybrid working opportunities, in line with the needs of the Charity)

Mind in Croydon (MiC) is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. MiC delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space (out of hours crisis alternative), Advocacy, Active Minds, Carers Support, Peer Support In Reach, Social Networking, Counselling.

We are seeking a strategic and detail-oriented Head of Finance and Resources to lead our financial and operational functions and play a key role in supporting the charity’s mission and long-term sustainability.

As a member of the Senior Management Team (SMT), you will oversee finance and facilities, ensuring robust financial management, compliance, and operational efficiency.

You’ll work closely with the CEO, Treasurer, and Trustee Board to deliver accurate reporting, strategic budgeting, and effective resource planning.

Key Responsibilities:

• Lead the day-to-day financial operations, including accounting, payroll, pensions, and reconciliations.
• Produce monthly management accounts and prepare annual financial statements in line with audit requirements.
• Manage the annual audit process and liaise with external auditors.
• Collaborate with the CEO and Treasurer to develop and monitor budgets and forecasts.
• Prepare donor financial reports in accordance with grant agreements and deadlines 
• Oversee the Finance Officer and Facilities Manager, ensuring smooth delivery of finance and premises support.
• Attend quarterly Finance and Risk sub-committee meetings, in addition to 3 to 4 full Board meetings annually.
• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Support strategic planning and contribute to organisational development through effective resource management.

We encourage applications from those with Lived Experience.

About You:

• Qualified accountant (e.g. ACA, ACCA, CIMA) with experience in charity finance.
• Proven track record in financial reporting, audit preparation, and budget management.
• Strong understanding of charity governance and financial compliance.
• Excellent communication and interpersonal skills, with the ability to present financial information clearly to non-finance stakeholders.
• Experience managing staff and working collaboratively across teams.
• Highly organised, with attention to detail and the ability to meet deadlines.
• First rate IT skills including Microsoft Office. Working knowledge of HRIS’ is preferrable (Staffology currently used).
• Self-motivated with an adaptable and flexible approach
• Good team player with a can-do attitude

Shape the Future of Finance at ABRSM

ABRSM is the UK’s leading music education body and a globally respected charity, supporting millions of learners and teachers across 90+ countries through world-renowned music exams, publications, and digital learning tools. With a turnover of approximately £50 million, ABRSM is undertaking an ambitious programme of digital transformation—modernising systems, operations, and ways of working to better serve its global community.

They are now seeking a dynamic Head of Transactional Finance to lead the evolution of finance operations and define the future of this function within a modern, collaborative finance team.

The Role
Reporting directly to the CFO, the Head of Transactional Finance as a pivotal leadership role that oversees payroll, accounts payable, and finance systems. It has a strong relationship to accounts receivable in an adjacent team. It’s a unique opportunity to lead a function through significant change.

You’ll be instrumental in driving automation, improving processes, and ensuring seamless integration between finance systems (UNIT4) and wider business platforms such as Microsoft Dynamics. This role is ideal for someone who thrives in a fast-paced, change-oriented environment and is passionate about delivering operational excellence and strategic impact:

• Driving automation and process improvement across transactional finance
• Managing the successful deployment and optimisation of UNIT4 and its integration with wider business systems (notably Microsoft Dynamics)
• Enhancing financial compliance, policy, and controls
• Ensuring underlying data is clean and timely for reporting
• Supporting change management across finance and the broader organisation

The Person
We’re looking for a confident and forward-thinking finance professional who thrives in change-oriented environments and wants to put their stamp on a high-impact function. You'll play a critical role in bridging systems, processes, and people—bringing structure, clarity, and innovation to a function that underpins ABRSM’s financial strength and strategic direction.

You’ll bring:

• A recognised finance qualification (ACA, ACCA, CIMA or equivalent)
• Demonstrated leadership in finance operations, including payroll and accounts payable
• A track record of managing or supporting finance system implementations and integrations (experience with UNIT4 is essential)
• Excellent project management and stakeholder engagement skills
• A mindset geared toward continuous improvement, digital transformation, and cross-functional collaboration
• The ability to shape and position transactional finance as a partner to teams such as financial accounting and FP&A
• This role is not for a pure systems accountant—but for someone who thinks systemically, understands how to embed finance within digital workflows, and can bring a modern, strategic lens to transactional processes.

Why Join ABRSM?

• This is a rare opportunity to lead change in an organisation with a global reach and a purpose-driven mission. You’ll have the autonomy to define the transactional finance function and be part of a broader transformation journey that’s reshaping how ABRSM delivers value internally and externally.
• A high-impact leadership role in a purpose-driven organisation
• The opportunity to shape and modernise finance operations
• A chance to contribute to a global mission in music education
• A competitive salary and benefits package including matched pension contribution plus 2% (employer contribution capped at 10%), 25 days annual leave plus Xmas closure days, Flexible and hybrid working arrangements.
• Contract: Permanent or 18-Month Fixed Term
• Opportunities for professional development and continuous learning.
• A collaborative and supportive work environment.

How to Apply
ABRSM are working in partnership with Hays Senior Finance to identify the right person for this role. Please contact Peter O’Sullivan at Hays if you have any queries, but the first step towards being considered is to make your application. If suitable, Peter will follow up with a call to discuss next steps.

Closing date: 30th August 2025
First round interviews: w/c 8th Sept
Second round interviews: w/c 15th Sept

UNISON’s HR team are looking for an HR Operations Manager to lead a key administration team and project that will create an HR Shared Service function. This isn’t just about systems, it’s about improving internal and external customer experiences, and streamlining processes for long-term impact.

About this job

You’ll lead a full redesign of our in-house administration practices and workflows, including implementing a Shared Service technology solution to deliver an improved customer experience and internal processes. Managing a small team of administrators and collaborating with other key HR stakeholders, sound leadership and communication skills will be key to success.

Your focus will include:

• End to end review of all HR administrative processes across all stages of the employee lifecycle, including recruitment and onboarding.
• Implementation of an HR help desk technology solution / HR service management system.
• Streamlining administration to support better, faster and more focused SLA’s.
• Creating measurable data sets and reports to allow for practical solutions to be developed in line with organisational needs and trends.
• Collaborating with stakeholders to co-create lasting change.
• Developing clear, practical tools to assist with training others and creating self-service solutions.

This is both an operational and strategic role with hands-on delivery and real, evidencable impact.

About you

We’re looking for someone with strong HR process expertise, gained from a Shared Service environment. A collaborative mindset and experience driving change, you should be confident working with data, influencing stakeholders, and navigating complexity with a practical, solution-focused approach.

You’ll bring:

• Proven experience leading and managing in an HR Shared Service function.
• A track record of improving processes and delivering change.
• Excellent stakeholder skills, especially with senior leaders, managers and union reps.
• The ability to use data to inform strategy.
• Knowledge of HR help desk technology solutions / HR service management systems.
• A values-led, adaptable and proactive working style.
• Patience and adaptability to work within traditional or evolving structures, and an understanding that change often involves many voices and perspectives.
• Experience working with trade union representatives, ideally in a not-for-profit or similar environments (desirable).

A full job description and person specification can be found attached below.

About UNISON

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

The International Institute for Environment and Development (IIED) is exclusive partnering with Robertson Bell in their search for a Head of Financial Planning & Analysis to join their evolving team on a permanent basis, in this newly created role.

The Head of Financial Planning & Analysis (FP&A) is a key senior member of the finance team and will help shape the strategic management and direction of the team. They will support the Director of Finance and Operations, Senior Leadership Team, Trustees and budget holders to understand and interpret IIED’s finances and play a key role in the long term strategic financial planning process.

The organisation:

IIED is a global research organisation dedicated to sustainable development, connecting local needs with global challenges. They operate on six continents, advocating for the world's most vulnerable communities to influence decisions that impact them. Based in London and Edinburgh, with 200 staff and associates worldwide, IIED has led sustainable development policy for over 50 years.

Their new manifesto launched in May 2024, aims to address the complex interconnectivity of today's global issues with innovative, collaborative approaches. Recognising the limitations of traditional project planning in a rapidly changing world, IIED is shifting towards forming dynamic, diverse alliances to tackle systemic issues, focusing on justice and decolonisation, and creating significant, scalable impacts through collaborative, adaptive efforts.

The key duties of the Head of Financial Planning & Analysis are as follows:

• Lead on strategic financial reporting to provide a clear picture of the organization’s short- and long-term financial position
• Manage the design and build of financial models to support strategic planning, project impact assessment, and forecasting
• Lead the annual budgeting process, working closely with department heads to develop realistic forecasts and budget plans
• Develop and maintain financial models to project future financial performance
• Lead the finance business partnering function, providing support and guidance to budget holders and key stakeholders
• Ensure monthly management accounts are produced and shared with stakeholders
• Financial evaluation of project proposals to support management decision-making
• Manage and mentor the FP&A Team, providing guidance, training, and support to foster professional growth and development
• Work closely with project managers and budget holders, ensuring projects are financially sustainable and aligned with donor requirements
• Collaborate with operational teams, including HR, IT, and Procurement, to integrate financial planning with operational strategies

The successful candidate will have:

• Qualified with a recognised professional body, or be able to prove they are qualified by experience
• Experience in charity financial planning, budgeting and cost recovery model in a complex organisation
• Substantial relevant finance management experience in the not-for-profit sector
• Experience in mapping and analysing processes and identifying and implementing process improvement
• Excellent communication skills and be able to influence at all levels within the organisation
• Ability to manage, support and develop diverse teams to work effectively together and with the rest of the organisation
• Ideally, experience of accounting within a grant receiving organisation

This role is offered on a hybrid working basis, with only occasional travel required, just a few times per month, to either the London or Edinburgh office for key meetings.

Applications are open until Sunday 24^th August, with first stage interviews due to take place the week commencing 1^st September, but CVs will be under continuous review before then, so do not delay in applying – submit your CV via Robertson Bell today to make sure you don’t miss out!

Crimestoppers is an independent charity that plays a vital role in helping people speak up about crime safely and anonymously. For over 35 years, we’ve worked with the public, police, and a wide range of partners to ensure vital information gets to where it’s needed - helping to solve and prevent crime, protect communities, and save lives.

We’re now looking for a Head of Marketing and Communications to lead and shape the vital function that sits within the role. This is a senior strategic role at the heart of the organisation, whilst still allowing the post holder to stretch creatively. You’ll be responsible for building national campaigns, leading our communications strategy, overseeing our brand, and ensuring our message reaches the right people including the public, law enforcement and commercial clients and partners.

This is more than a brand role. It’s about driving real-world impact and action; helping people feel confident to share what they know about crime, supporting victims, and promoting positive change. Crimestoppers operates in a complex landscape of public safety, corporate partnerships, and digital innovation and so knowledge of the commercial world is key. You’ll need to balance creativity with accountability, public interest with stakeholder engagement, and strategic thinking with hands-on delivery.

We’re looking for someone with strong leadership experience across marketing, media, digital, and strategic communications, ideally in a high-profile or sensitive environment whether this be not-for-profit or otherwise. You’ll need to be comfortable managing teams and budgets, influencing at senior management team level, and working across different sectors. Most importantly, you’ll share our belief that everyone has a right to feel safe from crime. 

Please see the job pack for more information. 

Please submit both a CV and covering letting in application for this role - applications without covering letters may not be considered.

Our client, a Not-for-profit body, are looking to recruit a Head of IT to manage, deliver and develop their operations, ensuring infrastructure, systems, services, and electronic data effectively support the organisation’s activities.

Duties:

· To develop and deliver the IT strategy in support of their strategy.

· Keep abreast of developments and new applications and assess the need, use and applicability to the organisation. Advise and make recommendations to the Director of Finance and Resources on enhancements to improve the organisation’s IT services.

· To serve as the lead for GDPR compliance activities within the organisation

· Be the senior point of contact for support for the organisation’s various applications including ALMA (Library Management System), Microsoft Dynamics 365 (CRM), Microsoft Business Central (accounting software), Microsoft 365, and Microsoft Teams.

Essential Skills:

· Experience of maintaining a variety of IT systems, including Windows based networking both on premise and cloud based

· Experience of evaluating and commissioning computer hardware

· Proven ability to problem-solve IT problems

· Proven ability to learn new systems quickly

· Proven ability to prepare and monitor budgets covering IT

· hardware, software, networking, and associated requirements

This role is hybrid (ideally 3 days a week on site).  Not-for-profit or public sector experience is a preference.

International Programmes Manager

About Charity Right

We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.

Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.

About the Role

We are seeking an organised and proactive International Programmes Manager to support the Head of Programmes in delivering and growing our international operations. You will oversee programme delivery through international field partners and branch offices, ensure reporting and payment schedules are met, and contribute to the development of policies, processes, and strategic partnerships.

This role includes line management of the International Programmes Officer, ensuring clarity of objectives, high-quality outputs, and timely delivery. You will also play a key role in troubleshooting operational challenges, building strong partner relationships, and improving our frameworks for efficiency, accountability, and impact.

Key Responsibilities

Programme Delivery & Partner Management

• Communicate regularly with field partners and branch offices to remain up to date with events on the ground.
• Guide field partners to solve operational issues as they arise, coordinating with the Head of Programmes where appropriate.
• Approve monthly delivery reports and quarterly impact evaluation reports.

Team Leadership

• Manage the International Programmes Officer to ensure all reporting and payments deadlines are met on a monthly, quarterly and annual basis.

Financial Oversight

• Prepare monthly budget calculations in line with the departmental calculation framework.

Policy & Process Development

• Assist with developing departmental policies and processes.
• Assist with ongoing programme management template development.
• Support the streamlining, automation, and digitisation of processes.

Strategic Partnerships

• Assist with the development of strategic organisational partnerships for current and future collaboration.

Person Specification

Essential

• Degree in a relevant field.
• 3 or more years’ experience managing international NGO programmes.
• Staff management experience: 1–2 years supervising teams.
• Proven ability to track spending, approve reports, and use calculation frameworks.
• Experience troubleshooting field-level issues (logistics, procurement, compliance).
• Track record in donor reporting/report checking/approval.
• Remote-work competence: self-disciplined and tech-savvy – experience with Microsoft Office Suite and Teams as a basic minimum.
• Dependable interpersonal skills, sound judgment, ability to manage time effectively, flexible, self-disciplined, take initiative, and work with minimal supervision.
• Excellent spoken and written English and Arabic.

Desirable

• Master’s degree in a relevant field.
• Experience in digitising workflows and policy development.
• Relevant professional certifications.

Job Location:          Home-based, with some travel to our London office.

Responsible to:     Head of Operations

Hours:                37.5 hours per week 

Grade:                     Point 32-34 £35,614- £37,489 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee)

Contract:                  Fixed term until 31st March 2026, with potential 12-month extension to March 2027 pending funding confirmation

Benefits:

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts 

Closing date: Tuesday 26th August 2025 17:00pm
Interviews to take place: 9th September 2025 onwards

 About the role:

We are seeking a proactive and detail-oriented PMO Officer to support across the Drive Partnership. This role is critical to ensure robust project management processes, reporting and cross-team communication. You will be working closely with the Drive Practice Team and PCC areas where Drive is being delivered.  

 About you: 

1. Proven experience in project coordination or PMO functions in a complex, multi-stakeholder environment
2. Experience coordinating reporting cycles, templates, and compliance processes
3. Excellent organisational skills with the ability to manage multiple workflows and deadlines simultaneously
4. Knowledge/ understanding of public sector or non-profit delivery models, particularly in criminal justice or domestic abuse sectors (desirable)
5. Commitment to meaningful anti-discriminatory practice, and equity, diversity and inclusion
6. Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect

About Respect 
Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth. 

How to apply  

You must download an application form from Respect's job page, and follow the instructions on the Respect website. 

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Location: 35 Chiswell St, London EC1Y 4SE

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

_____________________________________________________________________________

About the role:

Reporting to the Head of Operations and working collaboratively with other senior managers, the Senior Project Manager will play a crucial role in ensuring the successful delivery of all operational projects in line with cost/time/quality requirements.

Key Responsibilities

• To support the implementation of the new project management approach for Drinkaware.

• Day to day project management from start to finish for key identified operational projects, supporting cross functional teams to deliver.

• Collaborating with colleagues to ensure effective evaluation and impact assessment of each programme.

• Maintain accurate and comprehensive project and programme management documentation.

Project Delivery

• Manage multiple large-scale projects that require strategic planning and stakeholder management.

• Resource Management – Oversee and ensure all projects have the right resource allocation and are managing budgets and tracking progress against key milestone.

• Risk Management - Identify potential risks and develop mitigation strategies to keep projects on track.

• Work in collaboration to scope, plan and coordinate project activities with clearly defined objectives, outputs and critical success factors for operational projects.

• Proactively address issues and challenges that may arise during project execution.

• Ensure proactive and effective project communications to all relevant parties (internally and externally).

• Project collateral and content development.

Strategic Planning & Evaluation

• Implement and maintain quality standards throughout the programme lifecycle.

• Conduct regular evaluations to ensure programme effectiveness.

• Analyse programme performance and identify lessons learned and areas for improvement.

Stakeholder & Team Collaboration

• Stakeholder management including engagement, ongoing programme review, contractual management.

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

Governance & Process

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

• Implement and maintain quality standards throughout the programme lifecycle.

_____________________________________________________________________________

About you:

You will be an accomplished project manager, with a high degree of business acumen and substantial experience of setting up and delivering projects working with and through multiple stakeholders and partners. This position requires a methodical thinker with excellent stakeholder engagement and communication skills and a proven track record in project management and reporting. Providing rigorous operational support and programme administration as needed.

Essential Criteria / Key Skills:

A recognised project management qualification and/or significant experience of managing multiple projects within the charity or health sector.

• Experience of effectively collaborating with multiple stakeholders.
• Demonstrable success of working with a broad range of partners from acquisition through to implementation.
• Strong presentation skills.
• Experience of writing clear, concise, project status reports and accurately maintaining project documentation.
• Ability to work on your own and take initiative.
• Excellent inter-personal and communication skills with the ability to build rapport and trust with partners at all levels.
• Ability to multitask and support cross functional teams to deliver.
• Attention to detail and foreplaning.
• Experience of a broad range of software packages including Word, Excel, PowerPoint and project management tools.
• Strong analytical skills and presentation of data.
• Experience providing administrative support.
• Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
• An energetic and committed ambassador for Drinkaware, our mission and values

_____________________________________________________________________________

To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Wednesday 20 August 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware. Please include at least one examples of a complex project you've managed from initiation to delivery.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

Are you an experienced fundraising leader ready to shape the future of Individual Giving and Legacies at a national charity?

We're looking for a Head of Individual Giving & Legacies to lead our talented teams and drive significant income growth through multi-channel marketing and supporter engagement. This role plays a vital part in the Motor Neurone Disease (MND) Association's fundraising strategy, with responsibility for developing innovative approaches, managing a substantial income budget, and delivering an exceptional experience for our donors, supporters and those leaving gifts in

You'll oversee a committed team, working collaboratively across the organisation and with external partners. This is an excellent opportunity for someone who brings strategic insight, strong leadership, and a track record in growing income in Individual Giving and/or Legacy fundraising.

Key Responsibilities:

• Lead the development and delivery of the Individual Giving and Legacies multi-channel strategy to achieve ambitious income targets.
• Support, develop, and manage a high-performing team.
• Identify and assess new opportunities for growth, leading associated business cases and change processes.
• Oversee supplier and agency relationships, ensuring campaigns are delivered effectively and within budget.
• Work with an external Legacy Administration LLP to ensure gifts in Wills are administered promptly, in line with delegated responsibilities.
• Collaborate across teams to support shared goals and deliver an engaging supporter journey.
• Work with the Data & Insight and Finance teams to understand campaign performance and monitoring key metrics.
• Promote best practice in supporter experience, audience segmentation and journey planning.
• Manage an income budget of approximately £15 million.
• Ensure legal and regulatory compliance, incorporating changes as needed.
• Contribute to relevant management groups and support the wider leadership team.

About You:

• Proven experience of increasing income and enhancing supporter engagement in Individual Giving and/or Legacies.
• A confident and inclusive leader who enables team members to succeed.
• Strong communication and relationship-building skills with internal and external stakeholders.
• Strategic thinker with experience of analysing data to guide decisions across multiple fundraising channels.
• Demonstrated success in developing new fundraising products or initiatives.
• Skilled in managing budgets and resources effectively.
• Familiar with CRM and other relevant fundraising tools.
• Committed to the values and purpose of the MND Association.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office in London or Northampton 2 days per week.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

Interview Date: Tuesday 16^th September

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience growing income across Individual Giving and/or Legacies, using data and insight to shape audience-led, multi-channel communications.
• Experience leading high-performing teams and creating an inclusive, supportive environment.
• Experience of building business cases, leading change, managing budgets, and working with CRM systems or other fundraising tools.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.

You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.

Key Responsibilities:

• Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
• Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
• Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
• Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
• Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
• Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
• Collect, analyse, and share supporter feedback to inform improvements.
• Lead fulfilment operations, identifying opportunities for cost and time savings.
• Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
• Set and manage budgets, forecasts, and contingency planning to deliver on objectives.

Person Specification:

• Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
• Proven ability to build strong relationships with internal stakeholders and external partners.
• Experience in managing income processing operations within a fundraising or marketing context.
• Skilled in managing supplier contracts, SLAs, and performance metrics.
• Proficient in handling sensitive or complex supporter queries.
• Comfortable using data to inform decisions and shape strategy.
• Exceptional written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Skilled negotiator and influencer.
• Adaptable and solutions-focused approach.
• Solid understanding of fundraising compliance, data protection, and financial controls.
• Commitment to inclusive and equitable working practices.

What’s On Offer:

• A hybrid working pattern with just 2 day per week in the organisation’s office.
• A fantastic salary of £52,000 to £56,000 for the successful candidate.
• A 12-month contract in a fantastic organisation that does wonderful work.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £78,488.17 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.