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Top job
Sovereign Network Group, England (Hybrid)
£35,000 - £40,000 per year
We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.
Posted 4 days ago
Top job
Housing Justice, Multiple Locations (Hybrid)
£36,843
Citadel is volunteer-led service that supports people who have experienced homelessness to build a community and find a home.
Posted 4 days ago
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Closing in 6 days
Médecins Sans Frontières/Doctors Without Borders (MSF), EC4A, London (Hybrid)
£39,689 per year
The CRM Officer provides the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team.
Posted 1 day ago
Top job
Social Interest Group, Luton, Luton (On-site)
£28,000 per year
This is an exciting opportunity to be part of a fast-growing and established health and social care charity.
Posted 2 days ago
Top job
Unifrog Education Ltd, Hackney (On-site)
£37,306 - £40,000 per year
Posted 2 days ago
Refugee Council, E1, London (Hybrid)
£43,824 - £48,063 per year
Posted 1 week ago
Yes Futures, Multiple Locations (Hybrid)
£31,500 per year
Posted 2 weeks ago
Crisis UK, Multiple Locations (Hybrid)
£41,901 - £61,051 per year
Posted today
Closing in 4 days
Christian Solidarity Worldwide, Remote
£38,000 - £42,000 per year dependant on experience
An exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop relationships with individuals and corporates.
Posted 6 days ago Quick Apply
Alzheimer's Research UK, Remote
Circa £31,000 per year
The Regional Fundraising Officer role will play a significant part in contributing to a high-performing fundraising team.
Posted today
Alzheimer's Research UK, CB21, Cambridge (Hybrid)
Circa £23,000 per year
Delivery of technical support for hardware/software issues and requests, system upgrades, onboarding and maintaining on site AV equipment.
Posted 1 day ago
Page 8 of 16
England, United Kingdom (Hybrid)
£35,000 - £40,000 per year
Full-time
Permanent
Job description

At SNG, we're committed to creating safe, provide quality, affordable homes in happy, successful communities that leave a lasting, positive impact on our customers' lives. Our approach revolves around putting the customer first, ensuring every interaction is handled with care, respect, and inclusivity.

We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.

You'll be based in our office in Newbury, with the flexibility to combine home working .

The Role

Your role will be to inspire, lead, and motivate a dedicated team of circa 8 Customer Support Advisors. Your role will be pivotal in ensuring the delivery of consistent, high-quality service across all channels, embodying our commitment to 'right first time' outcomes and customer satisfaction

Key responsibilities:

  • Contribute to the overall annual budget setting process and any devolved budget.
  • Drive continuous improvements to streamline processes/ways of working
  • Monitor performance in real time of your team, ensuring they both individually and collectively achieve agreed service and quality levels
  • Recognise and reward great performance and values examples, as well as managing underperformance and absence
  • Contribute to embedding digital channels, focussing on streamlining processes to make it easier for customers

Knowledge and skills:

  • Proven experience in leading and managing dynamic Customer Support teams 
  • Strong communication, active listening, and decision-making skills
  • Evidence of excellent customer service achievements
  • Demonstrated excellence in customer service and stakeholder management
  • Ability to recruit, nurture, and develop professional teams to deliver impactful customer strategies
  • Knowledge of data management processes and industry standards
  • Commitment to personal and professional development

Interviews will be held week commencing the 8th July. 

What you'll get from us

We have some fantastic benefits on offer at SNG, including:

  • £450 flex-pot annually, discounted shopping & cycling scheme
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Company pension scheme matched up to 12%, life cover at 4x your salary
  • Flexible working - we're committed to giving people flexibility as widely as possible
  • Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

Application resources
Posted by
Sovereign Network Group View profile Company size Size: More than 1000
Posted on: 11 June 2024
Closing date: 30 June 2024 at 10:15
Job ref: 6239
Tags: Management

The client requests no contact from agencies or media sales.