Head of people operations jobs

This role is an exciting opportunity to lead the development and delivery of Alzheimer's Research UK’s Supporter Experience strategy. This is a transformation programme and requires a leader who can not only lead a team but support an organisation to work collaboratively to enhance supporters trust, satisfaction and connection with their relationship with Alzheimer’s Research UK, recognising the importance of their role in helping to get to a cure.

The Head of Supporter Experience will lead two critical teams who all contribute to delivering our Supporter Experience; the Supporter Operations function which include both Supporter Relations (front end) and Fundraising Operations (back end) and the Supporter Engagement and Journeys team. But you’ll also work collaboratively to improve our Supporter Experience across the organisation – including those who give money, time, voice influence and deliver our mission (partners and researchers).

You will champion, design and oversee the implementation a personal, relevant and tailored experience – either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure that we are delivering our brand and supporter experience principles consistently across all supporter touch points and communications.

You’ll bring expertise in designing and delivering marketing personalisation and data automation through frameworks and tools meaning you’ll be data literate and experienced in implementing and embedding a martech approach. But most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.

You will be part of an Individual Giving and Legacy leadership team who will work collaboratively to deliver a joined-up mass income growth strategy, ensuring that we deliver a diverse product portfolio, exceptional supporter experience, and high performing teams.  

Key Responsibilities:

Supporter Experience Leadership:

· Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of our Supporter Experience strategy across the organisation to achieve its long-term goals.

· Develop a high performing Supporter Experience team, creating synergy and consistency of our supporter relations, operations and supporter engagement (journeys and loyalty comms).

· Coach and inspire colleges across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of our organisation objectives within time, money and voice, leading for our holistic and joined up experience, moving us away from product / audience silos.

· Work with Fundraising Heads on how Supporter Experience can grow their income, and provide support with income modelling and budgets for long term income forecasts and annual ops planning cycles.

· Representing Supporter Experience on key programme boards and working groups to maximise our internal engagement and understanding of our Supporter Experience priorities and activity, but to also optimise our Supporter Experience by understanding the prioritise across the organisation.

Technical leadership:

· You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.

· Always champion the supporter, working closely with our Head of Marketing Planning and Head of Insight and BI Teams to record, track and utilise supporter insights and Supporter Experience performance data to optimise our Supporter Experience Strategy.

· Responsible for ensuring we are utilising our martech tools and capabilities, and working closely with Digital, Data and Technology to ensure we deliver the most efficient and effective supporter journeys that feel personal, relevant and timely for our supporters.

· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences.

Team management:

· Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of our growth plans.

· Directly manage your direct reports, developing an effective and joined up Supporter Experience Management team, ensuring all team members have clear, SMART objectives and development plans in place and routine performance reviews are undertaken.

Knowledge, skills and experience needed:

· Significant experience of martech tools and the design and implementation of supporter/customer journeys within these tools.

· Experience of successfully managing teams through change and transformation.

· Experience of driving a high-performance culture through clear accountabilities, objective setting, performance management, coaching, feedback, and development.

· Demonstrates high levels of knowledge and practical implementation of fundraising/marketing compliance.

· Exceptional leadership and influencing skills, with the ability to build strong relationships with senior stakeholders and motivate cross-functional teams.

· Strategic communications planning.

· Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success. 

· Strong people skills –including people management, influencing at a senior level, and coaching across the organisation.

· Skilled at working collaboratively and able to lead for collaborative working.

· Confident with transformation and change management.

· Self-management and setting own goals and milestones against understanding of supporter experience strategy.

· Exceptional diplomacy, tact, and stakeholder management, influencing and coaching skills.

· Comfortable giving direction and making decisions where there is some degree of ambiguity.

· Able to help others develop a common focus and clarity in what they are trying to achieve.

· Ambitious, innovative, creative, target-driven and self-motivated.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £70,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Head of Fundraising & Partnerships

Salary band: c. £60,000 per annum, negotiable based on experience

Reporting to: CEO

Key leadership role in a dynamic, friendly charity transforming young people’s lives in London.

Construction Youth Trust is an ambitious, impact-led organisation pushing the boundaries of how charities work in partnership with business to create social change. We are seeking a dynamic and motivated fundraising leader to join our Senior Leadership team as Head of Fundraising and Partnerships. A genuine passion for social mobility is essential, as well as a deep commitment to creating effective charity-industry partnerships that drive social impact. This is a key external facing role with responsibility for fostering strong partnerships with our funders and supporters.

Social mobility is at the heart of Construction Youth Trust, and our mission is to enable young people achieve their full career potential through meaningful early engagement with employers in an important growth industry. We prioritise young people from low-income backgrounds and under-represented groups and those facing significant barriers to employment. Through our long-standing partnerships with employers in the built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment sector is at the forefront of achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The role

Construction Youth Trust is in a strong financial position with an excellent Fundraising & Partnership team, supported by well-established systems. We already have a strong pipeline in place to meet our fundraising targets (£2M - £2.5M p.a.) This is an opportunity for a Senior Fundraising Leader with the skills and experience to consolidate and build on this success. We are looking for someone with the drive and experience to help the Trust meet our ambition to significantly increase opportunity for disadvantaged young people within the build environment.

We are seeking a Head of Fundraising & Partnerships with a strong desire to play an active Senior Leadership role and contribute to the Trust’s wider strategy, governance and day-to-day charity management. There is the opportunity to play a significant role shaping and steering the Trust’s next business planning cycle. Ideally, the post-holder would be willing/able to deputise for the CEO and the salary offered to the successful candidate will be dependent on experience and level of responsibility.  There is significant headroom at the Trust for a fundraising leader who is looking to take on a more strategic role within this dynamic charity, either immediately or with structured development and support.

How do I apply?

If you are an ambitious fundraising leader and are passionate about transforming the life chances of young people, please send your CV and your supporting statement (no more than 500 words) explaining why the role interests you and how/where you meet the person specification. Short-listed candidates will be asked to complete our application form in due course, but if you are interested in this role we are keen to hear from you as soon as possible.

Closing date: 5pm 14th May. However, we strongly recommend that you send your CV as soon as possible as we will reach out to potential candidates as we receive suitable applications and could close the application deadline earlier if a successful candidate is found.

We will hold 2-stage interview process with first interviews planned for week commencing 18th May.

You can access Job Description, and Person Specification for this role directly via this Charity Jobs page.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

• 25 days annual leave per year (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

• Discretionary “Day for You” as an additional well-being day

• Opportunity to take a 6-week sabbatical after 3 years of service

• The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

• All travel expenses covered over and above your regular commute to and from work. Any extra travel for  work purposes will be reimbursed.

• Access to Workplace Options EAP (a provider of employee support services)

• Opportunity to Work from Home (in line with Trust policy)

• Opportunity to take part in the wider team’s wellbeing and social activities

• A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS).

This is a rare opportunity to join our dynamic and successful team as the Head of our Income Generation and Marketing teams. The key role for the Head of Income Generation is to maintain a sustainable level of fundraising and by increasing the income from paid placements through our relationships with Health Trusts and Councils in Merseyside and Cheshire in particular. The postholder will also play a key role in the branding transition to Little Lights Liverpool, managing and overseeing our marketing activities.

We are looking for someone with proven senior-level experience in income generation within the charity, health or care sector, and with a track record of growing income through commissioning or fundraising. You will need to be a strategic thinker with the confidence and compassion needed to build productive relationships and to manage our passionate and hard-working team.

Zoe's Place Baby Hospice was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.

In late 2024 the people of Liverpool, the Northwest, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and the state-of-the-art new facility in West Derby is under construction.

As work begins on our new hospice facility, our dedicated team continues to deliver specialised care from our existing site, and our team of fundraising, marketing, finance, compliance and administration professionals work hard to keep the charity operating smoothly.

The postholder benefits from a competitive salary and benefits package, the opportunity to make a real difference to an incredible cause, and you will be joining the charity at a pivotal point in its development. 

The Head of Operations is a key senior leadership role at the heart of HTL Church.

As Head of Operations, you will take ownership of how the church runs day-to-day – ensuring that our people, systems, buildings, and processes operate smoothly, sustainably, and with excellence as we pursue our mission and vision.

You will be part of the Senior Leadership Team, line managed by the Vicar and working with the staff team to shape and support the operational life of the church, creating the environment in which our ministries, services, and communities can flourish and grow.

The role is both relational and organisational, requiring strong communication, attention to detail, and the ability to develop and implement effective systems and processes. It is a broad and varied role, involving close collaboration with staff, volunteers, and external partners.

St Andrew’s is a Church of England parish church in lively Earlsfield in South West London. Earlsfield is situated between Wandsworth and Tooting Broadway, and is well-served by bus and rail links.

We are a thriving and dynamic church with an ever-evolving spectrum of faith expressions, and innovative responses to what it means to be rooted in, and serve, our wider community. Our church building is in use at least six days week.

Head of Parish Operations is a new role created to:

· Provide executive support to our newly recruited vicar and associate vicar

· Ensure the smooth and effective running of the Parish and help put our vision into practice

· Oversee internal and external communications

· Take a leading role in financial record keeping

· Foster a collaborative and supportive culture.

We are looking for someone who has:

· The ability to support the ministry team, and to design and implement administrative systems

· Excellent written and verbal communications skills and ability to liaise with a wide range of stakeholders

· Familiarity with Microsoft Office applications (especially Word, Excel, Outlook), and the ability to use other IT resources

· Financial literacy and the ability to update and produce reports from our accounting software (after training in our specific system)

· Ability to line manage and support other staff member(s) as required

· An understanding of proper management of health and safety matters

· While being of any faith or none, sympathy with the values and guiding principles of a Church of England parish, and with key principles of community development and support.

· A commitment to promoting equality and diversity in all aspects of the Parish’s work.

Please refer to the Job Description and Person Specification which accompany this advert. Application is by providing a full CV, and a supporting statement of up to 600 words.

Deputy Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based after probation)
Full-time (35 hours)
Permanent
£43,258
Start: ASAP

Lead services that support victims of stalking and abuse

The Suzy Lamplugh Trust is looking for a Deputy Head of Operations to provide senior leadership across our services, ensuring high-quality, safe and effective support for victims.

This is a key role within our Operations team, responsible for driving performance, supporting managers, and ensuring our services directly supports victims of stalking, maintains high quality impact standards, meets safeguarding standards, remains inclusive and delivers funder requirements.

About the role

You will:

• Lead operational delivery across multiple services
• Line manage senior managers, supporting performance and development
• Oversee service performance, quality assurance and safeguarding
• Use data and insight to identify risks and drive improvements
• Represent services confidently with funders and partners
• Support the mobilisation of new services and organisational change

About you

You will bring:

• Significant experience in senior operational management within a safeguarding or victim support setting
• Strong understanding of safeguarding, risk and trauma-informed practice
• Experience managing services against KPIs, contracts or funder targets
• Confidence leading managers and overseeing multi-service delivery
• Strong analytical and decision-making skills

Desirable:

• Experience in stalking, domestic abuse or VAWG services
• Charity or commissioned service experience

Why join us

• Make a real difference to people experiencing stalking and abuse
• Join a collaborative, mission-driven organisation
• Play a key role in shaping and improving services

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

As a local grant maker, Young Camden Foundation's grants processes and operations are key to our success. This role will suit an adaptable and organised team player, who is up for a challenge and keen to learn. 

You will lead and develop YCF’s significant grant-giving programmes, organising and improving the grants process, keeping donors in the loop, and communicating the impact of the small grants programmes, and coordinating support from the team to ensure this work is well supported. In this role you will oversee both YCF’s small grants programmes to members, and also YCF’s delivery of the Holiday Activities & Food Programme, which together amount to around £900,000 per year in grants out to Camden’s youth sector.

You will lead on YCF’s operations, including clerking to the Board of Trustees, ensuring timely applications and reporting to funders, and overseeing all aspects of YCF’s operations. You will be supported by our Operations & Administrations Apprentice. You will support the CEO across YCF’s partnerships, cultivating our pipeline of funders, including Trusts & Foundations and corporate donors, and spotting and supporting opportunities wherever you can.  

As a natural team player working in a small team, you will spot opportunities to support  YCF’s membership (especially regarding grants) and the other functions of YCF’s work. As a place based organisation, you will ensure you are known in the local community, and amongst our key stakeholders, including grassroots VCS partners, Camden Council, and our key funders.

Along with the CEO and the Head of Membership & Impact, you will support YCF’s partnerships, including with business neighbours, spotting opportunities to amplify YCF’s work. In this important and dynamic role you will lead on both, working closely with the CEO to also support fundraising and partnerships.

Main Purpose of the Role

Grants management:

· Grants management: You will direct and lead the YCF small grants programmes (including Small & Mighty Fund, Holiday Opportunities Fund and Heads Up Mental Health Fund, of around £150,000 p.a.), including leading on design and guidelines, engagement with YCF’s grants committee structures, and reporting back to Trustees and funders. You will lead on grants decisions processes and communications, as part of YCF’s membership offer. You will oversee all due diligence processes as part of YCF’s grant giving offer, and ensure smooth reporting cycles with grantees

· Strategic oversight of HAF: Strategic leadership of the Camden HAF programme, overseeing the HAF Programme Manager in the stewardship of this DfE programme, and retaining oversight of key deliverables, together with the Heads of Children’s Commissioning at Camden Council

Fundraising and reporting:

· Fundraising: You will maintain our pipeline of supporters, including of our grants rounds, and lead reporting for YCF’s grants and core funding to funders, supported by the team. You will ensure timely funding applications submissions Together with the Head of Membership & Impact, you will support the CEO in all fundraising for YCF and our programmes, including identifying funding and partnership opportunities, drafting bids and pitches, and so on.

· Reporting: You will oversee and deliver timely reporting across YCF’s funders. You will manage and be supported by the Operations Apprentice to ensure smooth and timely processes. You will ensure YCF’s monitoring and evaluation frameworks are fit for purpose. You will work with the rest of the team to ensure this function is properly and efficiently supported, and will proactively identify ways to more efficiently record and report on information to funders, including effective use of our CRM.

Operations and governance:

· Operational leadership: You will be responsible for YCF’s operational running as an organisation, ensuring our processes are smooth and fit for purpose. In practice, this may include supporting the CEO in operational and strategic planning, supporting budget oversight (and leading in the areas of grants). Supported by the Operations Apprentice, you will oversee YCF’s HR processes for onboarding, recruitment and so on.

· Governance: You will support YCF’s governance processes, due diligence and compliance, ensuring YCF is compliant with our charitable obligations, and ensure our policies are up to date and we are compliant with them.

· Board minute taking: You will take minutes of YCF’s Board meetings, and ensure actions are followed up with, and oversee the Operations Apprentice in the setting up of meetings and logistics. You will support the CEO and Chair with the preparation of papers, as needed.

Management and leadership

· Management: You will manage two important roles for YCF, modelling leadership at YCF, alongside the CEO and the Head of Membership & Impact

· Representing YCF: You will represent the organisation at a senior level at external events, including via speaking opportunities 

Please download the job specification for full details of this role, as well as our essential and desirable criteria, against which applications will be reviewed.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Hours: 37.5 hours, Monday – Friday (with the occasional Saturday)

Contract type: Permanent 

Salary: £37,522.87 - £42,744.88 (dependant on experience and skills)

What can we offer you
Supportive Team Culture - Work alongside a diverse, close-knit team delivering holistic care to a wide range of clients.
True Work-Life Balance - Enjoy your evenings, weekends, and bank holidays — no late shifts or Sunday work.
Tailored Training - Receive bespoke, on-the-job training to help you thrive and grow in your role.

About the Role:

Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.

You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.

Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.

To excel in this role, you must possess the following essential skills:

• Exemplifying desired behaviours through role modelling
• Collaborating effectively with others
• Inspiring and driving a motivated and productive team
• Making sound business decisions
• Providing a client-focused service that exceeds expectations
• Communicating key concepts, priorities, and challenges effectively throughout the organisation
• Experience of facilities management and contractor management is desirable.
• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable

What We Offer:

Financial Benefits

• Competitive salary with progression opportunities
• Aviva pension (up to 5% employer contribution)
• Blue Light Card perks (4,000+ discounts)
• Salary sacrifice schemes (bike, season tickets)
• Eye care contributions
• Long Service rewards

Wellbeing Support

• Extra annual leave for your birthday and buy and sell scheme 
• 24/7 GP access via Employee Assistance Programme
• Mental Health First Aiders
• Family-friendly policies and potential flexible working options

Career Development

• Paid training and development
• Clear internal progression pathways

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May

About GLAN

GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. 

Our vision is justice across borders.

We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.

We currently work across three key focus areas: 

• Accountability for Atrocity Crimes
• Environment and Climate Litigation
• Abuses in Value Chains

About the role

The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.

The ideal candidate

We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.

The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.

The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.

Key Responsibilities

Senior Leadership

• Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
• Ensure organisation-wide financial oversight and operational business planning.
• Provide guidance and support to GLAN’s team.
• Deputise for the CEO when necessary and take ownership of high-level decision-making.

Operational oversight

• Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
• Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
• Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
• Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
• Ensure joined up working, and provide strategic guidance when challenges arise.

People and culture

• Provide strong leadership to ensure a professional and healthy working culture.
• Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
• Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
• Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
• Support the embedding of GLAN’s values across GLAN’s work.
• Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.

Governance and Board relationships

• Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
• Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
• Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.

Financial oversight

• Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
• Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
• Manage relationships with external accountants, auditors, banks, and financial service providers.
• Ensure best practices are followed and financial risk is identified and managed appropriately.

Operations

• Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.

Person Specification

Essential

• Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
• Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
• Minimum of 10 year’s line management experience.
• Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
• Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
• Exceptionally organised and able to manage multiple priorities.
• Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
• Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
• Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
• Understanding of UK charity law and governance, including experience with Board of Trustees.
• Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
• Warm, people-centred and positive approach.
• Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
• Solution-orientated, able to anticipate and resolve challenges.
• Strong alignment with GLAN’s values and our mission.
• Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
• Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
• Ability to handle difficult situations and handle confidential information.
• Ability to balance GLAN’s operational priorities with our values.

Desirable

• Experience of operating in non-profit / mission-driven / legal organisations.
• Previous experience working in a human rights or environmental protection focussed setting.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership .
• Experience of supporting culture building.
• Experience of working to decolonial commitments.
• Experience of delivering organisational change programmes.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership 
• Commitment to equity, learning and continuous improvement.
• Knowledge of HR practices and employment law.
• Fundraising experience.
• Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2

Equality, Diversity & Inclusion

We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.

Our values

Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.

Collective Power - We believe lasting change is built through collective action and power sharing. 

Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. 

Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence. 

Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.

How to apply

To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.

GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.

If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.

Details

Position:Head of Community Support and Operations

Location:Barnsley, South Yorkshire

Hours:30 hours to be taken flexibly over Monday – Friday; 1 day wfh allowance

Salary:                                £50,562 FTE (£40,996 pro rata)

Contract type:Permanent

Reportable to: CEO

Direct reports: Volunteer Development Co-ordinator, Charity Advisor and Partnership Coordinator and any relevant roles that develop

Job Purpose

The Head of Community Support and Operations is a pivotal new role being introduced to the executive team at Barnsley CVS.  This person will be a key role in the growth and development of the executive team.  You will play an exciting part in the delivery and development of the recently developed 4-year strategy and theory of change. Your role will drive intention and focus on developing our support to the sector in a meaningful way to high standards, whilst ensuring our own internal operations reflect best practice.  You will need a strong knowledge of charity set up, management and governance along with a passion for what the VCSE sector does.  You will be confident in people management and development; have the ability to work inclusively with a wide range of people and backgrounds and the skill to see gaps and opportunities for service development.

You will work closely with the Head of Strategic Partnerships to identify gaps and opportunities to develop our offer of support to the sector whether through direct services, training, brokerage agreements or membership offers.  As you identify these opportunities, you will work collaboratively with the Head of Business Development to explore commercial income options that are also in line with our mission and vision.

Using your excellent people skills, you will act as the first point of contact for HR matters within the charity, overseeing the general management of our online HR system, policies and procedures.  You will work in collaboration with the CEO in any areas that need significant development or management.

You will keep up to date with new initiatives and ideas in the wider infrastructure sector, relevant legislation and modern thinking in relation to charity management best practice.

Benefits:

- 33 days annual leave increasing with years of service + annual leave given between Christmas and New Year that doesn't count against your annual leave

- Sick leave entitlement increases with years of service

- 5% pension contribution

- Paid leave to complete voluntary activity for up to 5 days pro rata

- Discount on local gym membership

- Flexible working with TOIL given for any additional hours worked

Contract Type: Fixed Term until 31/03/2030

Interviews: Tuesday 19th of May (online), Assessment centre in our Birmingham office - Wednesday 27th of May

As Head of Delivery for the West Midlands, you will lead and inspire teams across a richly diverse region, turning ambitious strategies into high-quality, life‑changing outcomes. Working across varied communities and geographies, you will shape and deliver complex delivery plans that respond to local need while aligning with national priorities.

You will combine strong data insight with deep listening, analysing demographic information, understanding regional cultural contexts, and partnering closely with local teams to design delivery that truly resonates. Your creativity and strategic thinking will ensure services are impactful, inclusive and rooted in the realities of each place.

This is a highly influential leadership role for someone who thrives in complexity, values collaboration, and is motivated by making a tangible difference. You’ll empower teams, drive continuous improvement and play a central role in delivering meaningful impact for young people across the West Midlands.

We're committed to Equality, Diversity and Inclusion and want our leadership to reflect the communities we serve. We welcome people who bring different perspectives and experiences and particularly encourage applications from those underrepresented in our organisation and sector, including candidates from Black, Asian and Minority Ethnic backgrounds.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Heads of Delivery? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Heads of Delivery! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Portsmouth Cathedral is a historic and active place of worship and community, serving the City, Diocese and wider public.

As Head of Finance, you will provide strategic financial leadership as part of the Senior Management Team and supporting Chapter to strengthen financial planning, governance and sustainability. You will lead budgeting, forecasting and reporting, oversee compliance and audit, advise on financial risk, performance and sustainability, lead and develop the finance team and improve systems and processes, including potentially establishing a new trading company.

Essentials:

• ICAEW, ACCA or CIMA qualification or similar
• Demonstrable experience in strategic financial leadership, with a track record of leading financial governance, compliance, and team development
• Knowledge of VAT, tax planning, and advanced accounting practices
• Excellent verbal and written communicator
• Excellent analytical and reporting skills, proficient in financial software and Microsoft Office Suite
• Willingness to undertake some basic tasks as part of a small finance team
• Commitment to the highest standards of safeguarding, equal opportunities, and inclusivity

Empathy with the beliefs and values of the Christian Faith and the aims and objectives of the Cathedral.

Benefits:

• Flexible and annualised working arrangements
• 25 days annual leave (pro rata), plus 2 extra days in December and bank holidays + pension and healthcare plan

This role will suit a qualified accountant with strong technical expertise, strategic insight and the ability to operate effectively in a collaborative, mission-driven environment. For this role a basic safeguarding check will be required.

Please see the candidate pack for full details. For an informal and confidential discussion about the role, please contact: Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment.

• Closing date: Wednesday 20th May 2026
• Interviews with Portsmouth Cathedral: 10th or 11th June
• Charisma vetting interviews must be completed by EOD on 28th May prior to shortlist submission on 29th May

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Head of Operations

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£46,200
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO

ABOUT THE ROLE

We’re looking for a collaborative Head of Operations to help  translate and operationalize organizational strategy. You’ll manage internal infrastructure with oversight of administrative and operational functions; risk management, employment practices, fundraising processes, information systems, compliance and policy. You will be working with a team of 3 on the Internal Affairs and in close collaboration with the five co-Executive Directors and the Finance Director. 

We are looking for a strategic thinker and problem solver with a bias for action who has a passion for building equitable systems that support a close knit team, collaborative mindset for building trust across the organization and an appetite for developing mechanisms for effective horizontal learning. 

Knowledge of Doc Society’s mission and work and enthusiasm for public purpose and independent storytelling  is embedded in the role.

You should be within regular commuting distance to central London, where we have an office.

MAIN DUTIES AND RESPONSIBILITIES 

• Maintaining operational effectiveness: Support standardisation of appropriate processes across the organisation while maintaining its agile profile; present the executive directors with detailed company operations analysis and solutions where appropriate; 

• CRM: Manage the implementation and ongoing effectiveness of the new CRM system

• Manage risk factors across the organisation: evaluate risk factors when making critical business decisions; maintain the organisation’s risk register; increase the adoption of secure working practices, including cybersecurity, data retention policies and implementation across the team

• Managing the legal functions of the organisation: including HR and employment policies in the US & UK and working with the Internal Affairs team and  legal support to manage the administration of all contracts  and fiscal sponsorships with grantees

• Internal communications: Focusing on lateral learning and communications across the team in a hybrid environment; 

• People management: lead the Internal Affairs team to support the organisation’s understanding and implementation of internal policies; help colleagues to develop and grow their skillsets (3 direct reports)

• Compliance: Ensure compliance and oversee Board governance across multiple non-profit entities

• Processes: Map, document, and continuously improve core processes
  
   

KNOWLEDGE, SKILLS, EXPERIENCE

Essential

• Experience of operations management at a senior level

• Financial acumen and familiarity with budgets

• Strong written and verbal communication skills, collaborative approach with a tactful and diplomatic attitude

• Hands on approach

• Adaptable, flexible and open to learning

• IT literate - familiarity with G Suite & Dropbox and the principles of CRM systems

• Experience of risk management

• Knowledge of Doc Society’s mission and work and enthusiasm for public purpose and independent storytelling

Preferred

• Experience of working internationally especially in the US

• Experience of HR management 

• Sound knowledge of data retention legislation in US & UK

TERMS

• Office working in central London 3 days a week 

• United Kingdom work authorisation required

• Holiday: 28 days including bank holidays

• Employer pension contribution after 3 months
  
   

Salary £70K depending on experience