We are looking for a Head of Services to provide leadership to our core services including; our day centre, therapy team, community support work service and case work team.

This is an interim fixed-term role to provide support and leadership to our core services ensuring the services are operating safely and effectively ensuring quality for the people we support and sustainability for the organisation.

All of the roles and skills at Headway East London contribute to our success. If you are interested in the role and you think you don't have all the desirable experience but are passionate and care for our community and have skills you think will be beneficial to Headway East London we would love to receive an application from you. We also welcome applications for this role on a secondment basis.

Closing date for applications is Monday 27th September at 9.00am and shortlisted candidates will be invited to interview which will take place the week commencing 4th October.

Operations Manager

The Operations Manager will be responsible for ensuring we use all the resources God has given us as effectively as possible as the staff team, volunteers, and congregation work together to implement our vision.

Vision

We are a community of Christians meeting regularly to worship God, to grow in God’s love and to share the good news of Jesus Christ with our neighbours.  We are an open, diverse and inclusive community.  In sharing his love, we try to meet some of the needs of the many different people living together in this place and to build community here.

Values

• to be faithful to our Christian heritage and calling and open to new thinking, ideas and other viewpoints
• to try to say ‘yes’
• to be respectful, welcoming and generous to each other and to our visitors
• to speak well of each other
• to be problem solving, collaborative and supportive of each other to get the best results for everyone
• to be empowering of one another to help all members of the congregation to participate as they are able and feel called

Our parish

Prior to lockdown, St George’s was a medium-sized congregation with a heart for mission and a programme of educational, cultural and social action activities.  As we recover from the pandemic we are seeking to re-build our life including now a substantial food programme which emerged during lockdown and which now runs as a food co-operative.   We are blessed with good resources especially of buildings and a willing congregation.

Employer

The Operations Manager will be employed by the Parochial Church Council (PCC).  The line manager is the Rector Canon Jonathan Sedgwick. 

Salary

£32,000 per annum.  A full-time post of 35 hours a week excluding lunch breaks with 28 days annual leave plus bank holidays.  It is possible to offer the role at a pro rata .8 of this as with the previous postholder.  The working pattern can be flexible with scope to fit work around family and other commitments and include some home working. 

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

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Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we embark on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  

The Operations Manager is a pivotal role within the charity. Working closely with the Corporate Services Director the postholder will collaborate across the organisation to embed outstanding practice in the key disciplines of Property & Facilities Management, Procurement and Central Administration. The ethos of the Corporate Services directorate is very much to establish the best ways of working that enable other colleagues to achieve their objectives.

With demonstrable Facilities and Office management experience, you will have an awareness of health and safety requirements for workspaces, and the ability to oversee and co-ordinate our business continuity plans.

You must have experience of building, developing and managing supplier relationships (including managing outsourced services), ensuring development of clear briefs, value-for-money, achievement of results, compliance, and commitment to our values and goals.

You should also have experience of leading, developing and managing a high-quality administrative support function with competing priorities, and of managing complex programmes of work and projects using structured project management techniques.

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.

We are passionate about equity, diversity and inclusion.  We celebrate diversity and champion the differences and nuances which make each and every one of us unique, creating an inclusive environment where we can all be ourselves.

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme. Colleagues based at our London Office are offered blended working so colleagues have the opportunity to work from home on days when they are not required to be in the office.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews will be held on Monday 4 and Tuesday 5 October.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. From Autumn 2021 we will have 35 centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

Our employees are at the heart of the high-quality service that we provide to our students. We currently have a staff team of around 200 and will be expanding this over the coming years. Working under the Director of Finance (who has overall organisational responsibility for HR), we are looking for an experienced HR professional to become our Head of People & Culture, to lead our HR function, to act as the charity’s organisational lead on its culture, and to sit on the charity’s Senior Leadership Team. You will act as the charity’s Senior Leadership Team lead for Diversity and Inclusion for non-programme matters, working with the rest of the Senior Leadership Team to ensure that the charity is an inclusive place to work and there is equity of opportunity at IntoUniversity.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.

Please note, we will be assessing applications on a rolling basis and we reserve the right to recruit earlier, so please submit your application as soon as possible.

HLSI is looking for a creative, resourceful, commercially-aware and professional Operations Manager.

The Highgate Literary & Scientific Institution is a centre for educational, cultural and social renewal.  A lending library, a programme of weekly lectures and an archive have been integral to the membership of HLSI since its establishment in 1839.  Activities now also include adult education courses, debates, concerts, film screenings and art exhibitions, all open to both members and the public.  The historic Grade 2 listed building also hosts weddings, fairs and other events. HLSI is at the centre of the area’s varied cultural and social life and is one of the very few such institutions remaining in the country.

Reporting to the President, and with the help of a small team, the Operations Manager will:

• take full responsibility for the administration of HLSI and the overall management of the building and the employees
• manage its operations cost-effectively and efficiently, creating and maintaining a welcoming and safe environment
• support the strategy and policies of the management team 
• ensure financial transactions and purchases are managed correctly
• ‘be the face’ of HLSI to members and public
• promote engagement with, and membership of, the Institution

To be our Operations Manager, you will be able to demonstrate:

• management experience in a professional or voluntary environment with the ability to develop a collaborative team
• excellent interpersonal skills with a range of people including volunteers and the public
• personal integrity and creativity in problem-solving
• excellent communication skills, numeracy and accuracy
• a willingness to ‘go the extra mile’
• experience of managing finances and developing budgets

Application deadline: midday Monday, 27 September 2021

First interviews: 7 October 2021

Second interviews: 16 October 2021

Position: Head of Depot Operations 

Team: Operations 

Reporting to: Operations Director 

Salary: £45,000 - £50,000 

Contract type: Full-time

About The Felix Project 

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.

Our vision is a London where no one goes hungry and good food is never wasted. 

We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We are a very ambitious and dynamic young charity and we haven’t stopped growing since we were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw. We recently ran a very high-profile media campaign with the Evening Standard and Independent, raising £10million to feed London. We have celebrity endorsement from Reece James, Phoebe Waller-Bridge and Jack Whitehall, Steven Fry, James May and many others.

Last year we delivered enough food for 21.1 million meals to help people in need. We have continuing major growth plans for the next 4 years, with a target of delivering enough food for 100 million meals by 2024. Because nearly all the food we receive is donated by the food industry and volunteers, every £1 of expenditure redistributes £10 worth of food.

About you 

The Head of Depot Management position is a key role in the development, delivery and support of Felix’s mission that no one goes hungry. The main requirement of the role is to lead our depot operations across London at our four warehouses.  You will provide leadership for your team of staff and volunteers, ensuring rigorous process, systems and management are in place. You will deliver effective monitoring and evaluation against our strategic objectives, and ensure our operations meet all required legislation. This is a new role for the organisation to provide experienced support and line management to our operational teams.

You will help grow The Felix Project’s operational capacity as we work towards distributing 42,000 tonnes of food a year by the end of 2023.  You will work along side The Head of Food Supply and Head of Community Engagement to ensure the logistics of the operation has the capability to deliver the volume of food we are recusing as we grow.

Role Overview 

• Reporting to the Operations Director, to take responsibility for all Felix depot operations and vehicle fleet to manage the handling and delivery of surplus food efficiently and following all required legislation.

• Identify any efficiency improvements within the operations. Work with the Operations Director to implement, measure and report findings and/or results. 

• Grow operations in line with our strategic goals to achieve a target of 100m meals distributed by 2023/24. 

• Analyse and collate operational information, review all KPIs and feedback to the team. 

• To ensure that the daily deliveries are completed and managed correctly.

• To monitor all staffing and volunteer levels and identify potential issues or shortages. Liaise with the people team to resolve them.

• To be responsible for all Food Safety and Health and Safety at the depots and to comply with all relevant legislation. 

• To carry out necessary risk assessments and COSHH assessments as required by the relevant Health and Safety legislation. 

• Ensure all standard operating procedures are being delivered consistently across the different standard. 

• Take responsibility for all operating costs and review performance monthly.  Lead on compiling annual operating budgets with our management accountant and the team. 

• Monitor the use of all technology platforms such as stock management, route planning and fleet management and ensure all users are using them proficiently.

• Lead, performance manage and develop a high performing depot operations team;

• Play a lead role ensuring that The Felix Project secures its status as a pioneering, innovative and creative charity that gains credibility across the sector, visibly achieving our goals and mission. 

Candidate profile 

You will have proven leadership experience in the charity or commercial sectors and bring a passion for our work and an ability to translate strategy into action. You will be an inspirational and entrepreneurial leader who can galvanise and optimise opportunities that will deliver maximum impact and continue to raise standards across The Felix Project. You will have an energetic, positive and can-do approach - not afraid to roll your sleeves up and get hands-on as the operation requires. 

Essential required 

• Proven experience as a Senior Depot Manager 

• Experience in planning and/or managing projects within a team 

• Experience with budget development and management 

• Knowledge of business process and functions 

• Strong analytical ability 

• Excellent communication skills 

• Proactive manager, with demonstrated experience of building and management a high functioning team 

• Outstanding organisational and leadership skills 

• Problem solving aptitude 

• Excellent verbal and written skills 

• Solid presentation skills and the ability to explain complex process to the team 

• High level of computer-based skills and or experience 

• Committed to reducing food waste and fighting food poverty

The role can be based at any of The Felix Project’s sites in Park Royal, Poplar, Enfield or Deptford, with very regular travel between all Felix Project locations. 

Job Title:  Head of Operations

Hours:  Full time (37.5 hours per week)

Salary:  £45-50k depending on experience

Location:  Home-based (office available in Southampton)

We are working in partnership with Sailors’ Society to appoint a Head of Operations.  Sailors’ Society is one of the larger and most comprehensive seafarers’ support charities in the world, offering a personal lifeline to seafarers on board ship and in port. The charity also works with families and seafaring communities around the world providing education and healthcare support.

The charity has just launched an exciting new strategy and needs an experienced operations professional to support the CEO and senior leadership team to implement the new vision, mission and objectives. 

To be a success in this role you will be able to demonstrate the following:

• Experienced strategic leader with a project delivery background
• significant operations and commercial experience
• experience of building effective relationships, both internally and externally
• excellent budget management skills
• experience and confidence in managing multiple projects simultaneously
• excellent verbal and written communication skills

You will be joining a busy team bringing experience and enthusiasm, you’ll be highly motivated, creative and have a positive can-do attitude.  You’ll be empathetic, approachable and have the ability to help guide an organisation through a period of change.

For more information, please contact Adam Stacey, Executive Director, Charisma Charity Recruitment.

Applications should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Closing date: 12 October

Interviews: Rolling
However, due to the nature of the role we are reviewing applications as they come in, so please apply as soon as possible as the role may be closed early if a suitable candidate is found.

**UPDATED 12th September**

Looking for the next step in your career progression and the opportunity to work for a dynamic charity that shapes young people's lives, boosts social mobility, and strengthens society? 

This is an opportunity to join an ambitious UK education charity that ensures young people are prepared to thrive as confident, informed and engaged citizens. We help young people have a sense of ownership and confidence in shaping their community and society, to create a more just and fair society and stronger democracy. 

About the Role 

This Head of Partnerships and Engagement role is a chance to join the charity's senior leadership team and progress to a Director role after the first year. The aim of this role is to drive our business development through leading the orchestration of how the charity approaches partnership working at the highest level alongside sector profile and credibility building with strong oversight of communication activities that align across all our teams.

An ability to cohesively deploy, plan and lead our communication functions and maximise our charity’s partnership opportunities, and how these are strategically structured, will be essential for this role.

With the vision of our new Chief Executive, we are aiming to build on our strong foundation of quality corporate programmes and create a wider offer that engages partners of all types across our partners - from courts to school networks, as well as companies. This role will support our programme teams and work with the SLT to look after the culmination of these priority areas for the charity that results in more opportunities, boosted credibility and strong partnership ways of working.

About You 

We are looking for a skilled relationship manager capable of working in collaboration across our programme teams to develop the charity’s sector offering and partnership opportunities alongside aligned communication strategies that support organisational growth, profile and reputation.
You will also work towards improving our educational impact as well as developing network growth that drives successful fundraising.

Your efforts will support the success of a partnerships team currently expanding their corporate offer and assessing ways of aligning this with our educational programmes. You will also lead a communications function with an effective understanding of how this function strengthens our relationships, increases engagement across audiences and boosts our visibility for growth.

For more information on the essential experience required to deliver this role successfully and how to apply please download the Recruitment Pack to find out more. 

How to Apply 

• For full details please be sure to see the Recruitment Pack that includes details of what to include in your application. In place of a generic Covering Letter (which will not be accepted or reviewed), please provide a personal statement answering the 3 questions which are outlined in the recruitment pack.  
• Closing date for applications: 9 am, Monday 11th October. Please note applications will be reviewed on a rolling basis, therefore please do not wait to apply. 
• All candidates must have the existing right to work in the UK. 

If you would like to informally discuss this opportunity or have any issues with your application please contact the Recruitment email address outlined in the recruitment pack. 

If you have not heard from us within 7 working days after the closing date, it means your application was not shortlisted on this occasion. We apologise in advance but due to the volume of applications, we cannot provide individual feedback on unsuccessful applications that are not shortlisted.

Please note that Young Citizens is committed to safeguarding and promoting the welfare of the children and young people that we work with and we expect all staff and volunteers to share this commitment. A background or DBS check may be required for any eventual appointment.

About Young Citizens

Young Citizens is an education charity working in primary and secondary schools to help educate, inspire and motivate the active citizens of tomorrow. Since 1989 Young Citizens (formerly known as the Citizenship Foundation), has helped millions of young people understand society’s democratic structures, and the rights and responsibilities of its citizens by running a range of programmes and experiences for young people, with the help of thousands of volunteers. We have a newly appointed CEO and growing remit to work with national partners to influence how we support young people as thriving, empowered young citizens. By joining Young Citizens you will be joining a team that is collaborative, ambitious and dedicated to producing amazing impact for young people through high-quality work with our corporate, foundation, and schools partners.

Are you a motivated people leader and senior HR expert, with strategic and generalist expertise who wants to create and drive an inclusive and values driven work culture?

Hospice UK, the national charity for death, dying and bereavement is recruiting for a Head of HR to lead our HR function and provide strategic HR advice to the CEO, Senior Management Team and operational advice to all staff.  Hospice UK has a staff team of 80, working in our office in London, operating from hospices in Scotland and Wales, and a team in Northern Ireland. This is a unique opportunity to join a leading national charity at a challenging but exciting time as we navigate new ways of working due to the COVID 19 pandemic and develop innovative ways to enable our staff to deliver our ambitious strategy. 

You will bring significant and diverse HR experience gained in a senior advisory capacity and proven experience of delivering culture change projects and sound HR advice. You will have excellent collaboration and communication skills and experience of line management.

More information about the role can be found in the job description and person specification available on our website.

Hospice UK values equality and diversity, and strives to be inclusive. We recognise the benefit and value of having people from a range of backgrounds, heritages, ages, experiences and skills in our organisation.

How to apply

To apply for this role, click on the apply on website button to be redirected to our website to send us your CV along with your completed supporting statement form and equalities monitoring form by the closing date.

The closing date is midnight on Wednesday 29 September 2021.

First interviews will be held on Tuesday 12 October and second interviews on Monday 18 October.

Hybrid working is currently in operation and the post holder is expected to work both from the London office and home (subject to review).

Glass Door Homeless Charity is London’s largest open-access winter night shelter. This award-winning, independent charity provides shelter and support for those with nowhere else to turn.

We are recruiting an organised and compassionate Operations Assistant to join our growing team.

You will be a confident and friendly self-starter, who takes initiative to get things done. No two days will be the same: we are a dynamic team with all-hands-on-deck approach when required. As the Operations Assistant you will interact with guests at our office and partner day centre in the heart of Chelsea. Connecting guests with caseworkers and managing the office space.

Job Description

The Operations Assistant is responsible for the following: 

• Working with the Operations Managers, coordinate supply and distribution of resources for guests (such as food vouchers, underwear, warm clothing, clothing vouchers, phones, phone chargers, toiletries, etc) at the night shelter service. 

• In conjunction with the Data Manager, oversee the night shelter referral and registration process; including liaising with external organisations, colleagues and guests, using interpretation services where language barriers exist. 

• Regularly drive the Glass Door van to pick-up or drop off supplies and donations. 

• Liaise with guests to support them to become double vaccinated if required. 

• Review attendance lists and reports from our Guest Management System and summarise this activity into a daily email report for the Operations team, highlighting any incidents or issues that presented in the service. 

• Provide input and insight into service delivery decisions, based on operational experience, including offering suggestions for potential improvements or amendments that could be made to our service’s registration process and the Guest Management System (database). 

• Keep accurate records on data logs, appropriately and securely. 

• Create or update materials (pamphlets, maps, information cards), including translation into appropriate languages as required. 

• Document and report on access barriers that guests experience in relation to the night shelter service on an ongoing basis. 

• Contribute to evaluation of the night shelter service at the end of the winter services season. 

• Clean Night shelter data periodically, ensuring all data submitted on the attendees list is as accurate and up to date as possible. 

• Work alongside office volunteers handling enquiries about our services and how to register, being mindful of good practice for working with volunteers.

• Provide logistical support to the Women’s Group as required. 

• Carry out additional administrative and logistical tasks for the Operations team as required. 

Person Specification 

Essential: 

• Ability to communicate with guests sensitively and compassionately, including over the telephone, in person, by email or by text message.

• Valid driving licence and willingness to drive the Glass Door van.

• Strong IT skills including experience with Microsoft Office and touchscreen tablets. 

• Organised with strong time-management skills. 

• Excellent communication skills and the ability to work with individuals whose first language may not be English. 

• Understanding of and commitment to equal opportunities. 

Pending final approval, we expect new staff to have been vaccinated against Covid-19 or to provide proof of a medical exemption as a condition of employment.

Desirable: 

• Experience of working with - and awareness of the needs of – people experiencing homelessness or similar disadvantaged groups. 

• Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya. 

• An understanding and value of and trauma informed care. 

• Lived experience of homelessness. 

• Relevant training certificates (First Aid, Health & Safety, Fire Safety). 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.  

Are you passionate about Life? Are you looking for a career that really makes a difference?  If so, an exciting opportunity has become available here within Life.

We are currently recruiting for a Head of Housing to join our senior leadership team to lead and direct the work of our Housing Department.

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

About Life:

Life's a national pregnancy-support charity. We're creating a world where no one faces pregnancy or pregnancy loss alone. Through our services, we help people - whoever they are - to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Am I the right person for this role?

• Highly organised, hard working, creative, self starter who thrives and can easily adapt within an ever changing environment.
• Confident, positive and outgoing with great communication skills.
• Proven senior management experience in a similar role
• Open and adaptable to change and able to support others through it
• IT Literacy and numeracy skills.

Main Purposes of the Job:  

To formulate and deliver a strategy for approval by the Senior Leadership Team which consolidates and repositions Life Housing  for  growth and expansion to meet client demand and enable  improved infrastructure.

To lead and direct the work of staff providing housing, maintenance, income recovery and life skills to our clients to ensure that a high standard of service is provided, whilst ensuring the Charity meets its legal, regulatory, financial, contractual, and other obligations including  approved performance targets and KPIs.

To work with the CEO, Deputy CEO and Senior Leadership Team to plan and manage the Charity’s housing operations to achieve the Charity’s overall objectives in Quality improvement,  and improved support services.

Responsibilities

• To formulate, develop and deliver a viable Housing growth and expansion strategy, in line with the Charity’s overall strategy.
• Provide professional and effective leadership to the Housing function ensuring Life meets, or exceeds all its statutory, regulatory, and legal requirements and demonstrates best practice where appropriate.
• Contribute to business development, growth, service improvement, achievement of high performance, quality, and continuous improvement through the application of strong business, commercial, professional, technical and leadership skills.
• Work with the Senior Leadership Team to ensure that the department can demonstrate strong governance, viability, risk, compliance management, efficiency, value for money, best practice, client-centred behaviours and social responsibility.
• To identify, assess and respond appropriately to new business opportunities for the Charity, especially those involving the provision of Housing and Services to pregnant women and their families.
• To ensure the prompt control, invoicing and collection of the Charity’s revenue income including Voids and Rent arrears.
• To prepare reports for service and attend the Senior Leadership Team meetings and working parties as required including reporting on departmental progress.
• To ensure the effective delivery of the day to day, cyclical, preventative, and major repairs programmes to the Charity’s housing properties.
• To secure and manage improvement grants, local authority funding and assess repair and maintenance programmes.
• Monitor breaches of Tenancy and License agreements, which could culminate in carrying out legal proceedings.
• To liaise with Pregnancy Matters™ On-line service to monitor the referral, assessment, and allocation of clients to appropriate services.
• To assess the delivery of housing management, tenancy management and health & safety in the supported accommodation units.
• Ensure compliance in contract monitoring and service delivery including financial compliance.

Our Values and Commitment to Safeguarding and Equality

Life is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Life expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from all diverse backgrounds to apply.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS)

Harris Hill are working in partnership with a national personal safety campaigning and educational charity to recruit a Head of Operations. We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity. This is a fantastic opportunity for someone with strong operational experience, looking to develop into a leadership role, contributing to the strategic direction of a national service. Working as leader in the field you will need to be able to think on your feet and work in a fast paced, ever-changing environment.
Our operational services include the national stalking helpline and advocacy service which offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims' behalf with police, social services and other statutory or victim support agencies. We also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy. We are also a key partner in the London Stalking Threat Assessment Centre, a proof-of-concept intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We have responsibility for both project management and advocacy.

Key responsibilities
To work closely with the CEO to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
To support the CEO in external representation of the organisation.
To ensure the safe and effective delivery and development of the Trust's provision for victims of stalking.
To promote the work of the Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
To be a key part of the Trust's leadership team.
Work with the commercial and finance teams to support the design and development of funding bids and any reports to funders on activities delivered.
Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.
Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust's voice and expand its reach.
Identify and address skills gaps or development needs of staff, particularly in respect of new product development

Person specification
Representing an organisation to senior external stakeholders, including government and the media
Providing briefings to senior leaders
Experience of delivering training courses and/or presenting material at conferences
Managing services to people in challenging circumstances
Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments
Contributing to successful funding proposals or bids and reporting back to funders
Line management including setting targets and appraising individuals' performance
Experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery

Closing date: Monday 27th September, 2021

Why we  exist

ThinkForward exists to empower young people to create better and brighter futures. We want them to be able to identify, realise and shape their aspirations and be ready to make a successful transition into work. Young people experiencing barriers such as challenging relationships, living in low-income households, or growing up in areas with a lack of access to opportunities can be confronted with hurdles. Without the right support these can lead to high risks of unemployment and long-term effects on their career and life chances. 

There are more than 800,000 16-24-yearolds in the UK who aren’t at school or college, or don’t have a job or training place. Our ambition is to prevent young people becoming one of these statistics. In 2021 we will be supporting more than 1000 young people.

What we do

FutureMe is a breakthrough coaching programme that ensures young people who are disengaged from or underperforming at school receive support to transition into sustained employment. Young people are identified for the programme aged 13 based on risk factors known to increase their chances of future unemployment. They are offered one-to-one support from a progression coach who builds a trusted and long-term relationship over five years, helping them to overcome challenges in and out of school and linking them to ready for work activities provided by a community of businesses. By the end of the programme young people develop the aspirations, skills and mindsets needed to thrive and sustain employment.

Overview and purpose of the role

The Head of Finance & Operations is a key figure, responsible for supporting the Executive Team as they shape strategy. They will play a leading role in ensuring financial sustainability, compliance, and accurate reporting as well as day to day oversight of risk management protocols. Alongside this, the role leads the provision of effective and efficient operations services to the organization.

The role includes:

Contributing to ThinkForward’s future as a member of the management team

•Responsibility for budgeting, financial planning and forecasting as well as ensuring ThinkForward is compliant with relevant laws and regulations

•Developing technical financial operating models to underpin new funding bids and
strategic growth

•Improving and supporting the development of financial capability across the organization

•Oversight of the management of operational risk across the organization

•Ensuring staff have the resources they need to fulfil their roles, including responsibility for Facilities and IT management

Interested candidates should read the job information pack attached to this advert. To apply please submit your CV and a cover via charityjobs.Your cover letter should outline your suitability for the role as described in the person specification. 

35 hours per week

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

Are you passionate about changing the mental health landscape across Wales, putting people with mental health problems at the heart of service design, influencing and attitude change?Are you the kind of person who can coalesce people around a common goal to create alliances that improve the lives of people with mental health problems?Do you have a proven track-record of developing and implementing corporate and cross-organisational business strategy and operational management of programme performance? Then this might be the role for you.

Reporting to the Director of Mind Cymru, you will have overall strategic responsibility and accountability for the Operations Team with the outcome of providing nationally significant mental health services and improving public attitudes, in partnership, in Wales. You will be a key member of the Mind Cymru Senior Leadership team.

Closing date: 12 noon, 23rd September 2021

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

This position will initially, in line with current and potentially future guidance, be based from home. Post lockdown this role will retain some flexibility but post holders will be expected to be in the office a minimum of two days thereafter (or more, depending on the arrangements of your team).

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Pennaeth Gweithrediadau (Cymru)

Caerdydd – yn debyg o fod yn gymysgedd o weithio gartref ac o deithio i Lundain ac yng Nghymru.

Cyflog - £53,175 (gyda Phwysedd Lleoliad)

35 awr yr wythnos

Mae gennym ni uchelgeisiau mawr ar gyfer y blynyddoedd nesaf.

Rydyn ni’n mynd i frwydro dros iechyd meddwl mewn ffordd nad ydyn ni erioed wedi’i wneud o’r blaen.

Gyda'n gilydd, byddwn yn gweithio i wneud yn siŵr y bydd pawb sy'n cael problem iechyd meddwl yn cael y gefnogaeth a'r parch y maen nhw'n eu haeddu.

A ddewch chi gyda ni?

Ydych chi’n angerddol ynghylch newid y tirwedd iechyd meddwl ar draws Cymru, am roi pobl gyda phroblemau iechyd meddwl wrth galon dylunio gwasanaeth, dylanwadu a newid agweddau?Ydych chi’r math o berson sy’n gallu casglu pobl o gwmpas amcan cyffredin i greu cynghreiriau sy’n gwella bywydau pobl gyda phroblemau iechyd meddwl. Oes gennych chi brofiad amlwg o ddatblygu a gweithredu strategaeth fusnes gorfforaethol a thraws sefydliad ac o reoli perfformiad rhaglenni’n weithredol?Yna, efallai mai hon yw’r swydd i chi.

Yn adrodd yn uniongyrchol i Gyfarwyddwr Mind Cymru, bydd gennych gyfrifoldeb strategol, cyffredinol ac atebol bod y Tîm Gweithrediadau yn llwyddo i gael canlyniad o ddarparu gwasanaethau iechyd meddwl arwyddocaol well a fydd yn gwella agweddau’r cyhoedd, mewn partneriaeth, yng Nghymru.Byddwch yn aelod allweddol o dîm Uwch Arweinyddiaeth Mind Cymru.

Dyddiad cau:12 ganol dydd, 23 Medi 2021

Mae Mind yn cadw’r hawl i gau’r ceisiadau am y swydd ynghynt os ceir llawer iawn o ymgeiswyr cryf - felly, fe fyddem yn eich annog i anfon eich cais yn gynnar.

Bydd yr ymgeisydd llwyddiannus, i ddechrau, yn unol â'r canllawiau presennol, ac yn y dyfodol, mae'n debyg, yn gweithio gartref. Ar ôl y cyfnod clo, bydd yn dal rywfaint o hyblygrwydd, ond disgwylir presenoldeb yn y swyddfa am o leiaf ddau ddiwrnod yr wythnos (neu fwy, yn dibynnu ar drefniadau eich tîm).

Mae Mind wedi ymrwymo i gydraddoldeb cyfleodd i bob aelod o staff ac anogir ceisiadau oddi wrth unigolion beth bynnag yw eu hoedran, anabledd, rhyw, ailaseiniad rhywedd, tueddiad rhywiol, beichiogrwydd a mamolaeth, hîl, crefydd neu gred a phriodas a phartneriaethau sifil.

Cofiwch ddilyn y Swydd Ddisgrifiad wrth baratoi eich cais, bydd ymgeiswyr yn cael eu rhoi ar y rhestr fel yn ôl i ba raddau y bodlonir y meini prawf.