Head of policy poverty jobs

This is a hands-on role that moves between two registers: structured qualitative research with proper analytical underpinning, and fast-turnaround reactive policy work. You will need to be genuinely comfortable in both able to run a multi-month thematic publication and turn around a tight briefing or consultation response within 48-72 hours when a policy window opens.

The role will lead The Difference's qualitative research and insight function, including research workstreams tied to the Difference Schools Partnership's annual thematic priorities, and our Harmful and Abusive Behaviours (HaB) workstream convening a sector council to build a shared framework for how schools understand and respond to peer-on-peer harm. You will produce briefings, evidence submissions and publications, manage external research partners, and work with the CEO, Head of Policy and Communications team to launch research with real impact. The role reports to the Head of Policy and works closely with colleagues across Strategy, Research and Programmes.

Key Responsibilities

• Lead The Difference's qualitative research and insight function, running research workstreams tied to annual DSP thematic priorities and emerging strands on MAT inclusion and LA working
• Design and deliver qualitative research with schools, MATs and local authorities interviews, focus groups, school visits and thematic analysis  translating findings into evidence and policy recommendations
• Lead the Harmful and Abusive Behaviours research workstream, convening a sector council, producing briefing material and managing the route from convening to publication
• Produce timely, citable evidence for policy influence  including drafting briefings, consultation responses and evidence submissions on fast turnaround
• Project manage publication cycles from scoping through to launch, working with coalition and media partners to maximise reach and tracking policy traction post-launch
• Brief, manage and integrate the outputs of external research partners where commissioned (e.g. FFT Datalab, Pro Bono Economics)
• Capture and develop case studies from DSP schools and the wider Difference network

About The Difference

• Every day, the equivalent of 5,500 children are suspended from England's schools, doubling their likelihood of being NEET by 24. The Difference is a young education charity founded to change this story through whole school inclusion. We train school leaders, carry out our own research, and turn frontline insights into policy recommendations lobbying Ofsted and the Department for Education to improve funding and support for inclusion. Our vision is to see lost learning falling nationally by 2030.

About You

Essential

• Dual capability across reactive and structured research : comfortable producing tight briefings on a 48–72 hour turnaround and running multi-month qualitative publications
• Experience in education research, policy research or applied social research, with examples of published, commissioned or internally-influential work
• Strong qualitative research skills : interview and focus group design, thematic coding, framework development, synthesis across multiple sources
• Persuasive writing for mixed audiences : able to write clearly and concisely for policymakers, school leaders, the press and the sector, and comfortable ghost-writing for senior colleagues
• Project management discipline : able to run multiple workstreams in parallel, manage your own deadlines, and keep colleagues and external partners on track
• Comfortable working at pace in a fast-moving environment where priorities shift as policy windows open and close : self-directed, flexible and able to make good judgement calls under pressure
• Shared values with The Difference and personal commitment to improving life outcomes for young people

Desired

• Strong working understanding of UK education policy, particularly around inclusion, exclusion, SEND, accountability and school improvement
• Confident data literacy and basic quantitative analysis : comfortable interrogating population-level datasets and translating findings into accessible policy language
• Understanding of why language matters when writing about behaviour, exclusion and vulnerability, and the ability to frame behaviour as a signal of unmet need consistently across all work
• Lived experience or insight into the school experiences of marginalised young people
• Experience of working in or with schools, multi-academy trusts or local authorities
• Existing relationships in education research, policy or sector organisations

Please see the attached Job Description for full role details and person specification.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector. As part of our commitment to fairer recruitment, all applications will be assessed with names and protected characteristics redacted.

Communications Officer - Six Month Contract

About Us 

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England. 

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy. 

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members include early years provider membership bodies, parent campaign groups, early childhood experts, trade unions, the business lobby, anti-poverty campaigners and NGOs. Together, we use our collective voice and research to build public and political support for early education and childcare. And it’s worked. Thanks to the dedication of our members, early years is one of the top priorities for the government’s Plan for Change. 

But our work isn’t done – we have an ambitious agenda to ‘rescue and reform’ the system, ensuring that: 

• Every child can access high-quality education and care that their parents can afford and that will support them to thrive 

• Every provider is funded fairly for the places they offer 

• Every early years professional is rewarded and recognised for the skilled work they do 

This is an exciting time to join the Coalition. We have experienced significant growth in recent years and with early years firmly on the policy agenda, we expect this to continue.

We are now looking for a Communications Officer to help us tell compelling stories, engage key audiences and ensure our communications activity is delivered to a consistently high standard. 

About the Role 

Hours: Full-time, 37.5 hours per week. We may consider 4 days per week with Tuesday or Wednesday as a non-working day. 

Duration: Six month contract, renewed subject to funding. 

Location: Home-working within the UK, with occasional travel for team meetings, events and member engagement. 

Annual Full-time Salary: £33,500 per annum, pro-rated for a 6 month contract.

Start date: Immediate start

 
 
 
As Communications Officer, you will play a central role in delivering the Coalition's day-to-day communications activity. Working with the Head of Campaigns and Communications you will help ensure that our research, campaigns and policy work reach the audiences that matter, from journalists and policymakers to providers, parents and coalition members. 

This is a hands-on role for someone who enjoys creating engaging content, spotting opportunities, managing multiple priorities and working as part of a small, ambitious team. 

You will support our social media presence, coordinate newsletters and member communications, monitor media coverage and enquiries, and help ensure that the Coalition's voice is consistent, timely and impactful. 

 
About You 

You are an excellent communicator with strong writing skills and an eye for detail. You enjoy creating engaging content, can manage competing priorities and are excited by the opportunity to help shape public debate on issues affecting children, families and the early years workforce. 

You are proactive, organised and comfortable working independently within a remote team. You are equally happy drafting newsletter copy, responding to urgent journalist enquiries or creating graphics for social media. 

What You Can Expect To Be Doing 

Deliver the Coalition's social media activity 

• Monitor the Coalition's social media channels on a day-to-day basis.

• Create engaging content across platforms, including graphics, video and written posts.

• Maintain content calendars and schedule content.

• Monitor sector conversations, emerging issues and engagement opportunities.

• Support the delivery of campaign moments, events and report launches.

• Track performance and provide regular reports.

Support media and press activity 

• Monitor media coverage relating to early education, childcare and the workforce.

• Manage incoming media enquiries and work with the Head of Communications and Campaigns to deliver timely responses.

• Maintain media monitoring systems and coverage reports.

• Support relationships with journalists and media stakeholders.

Produce high-quality content 

• Draft and distribute newsletters for members, supporters and stakeholders.

• Write website content, blogs and other communications materials.

• Support the development of campaign messaging and communications assets.

• Ensure content is accessible, accurate and aligned with the Coalition's tone of voice.

Support member and stakeholder engagement 

• Support the promotion of publications and campaigns 

• Assist with the delivery of Coalition events 

• Assist with maintaining contact databases

• Respond to general communications enquiries

Contribute to a small and ambitious team 

• Support colleagues with communications advice and delivery.

• Contribute to planning, team meetings and organisational development.

• Undertake other duties consistent with the role as required.

Person Specification 

Essential 

• Experience working in a communications, media, marketing or public affairs role 

• Excellent written communication skills and the ability to write for different audiences and channels 

• Experience working with social media accounts in a professional setting and creating engaging digital content 

• Experience supporting media relations or press office activity 

• Experience using Canva, Adobe Creative Suite or similar design software 

• Experience drafting newsletters and using email marketing platforms 

• Strong organisational skills and the ability to manage multiple priorities 

• Excellent attention to detail 

• Ability to work collaboratively as part of a small team 

• Commitment to the Coalition's mission and values 

Desirable 

• Experience working in a charity, campaigning, membership or policy environment 

• Understanding of early education and childcare policy in England and the challenges currently facing the system 

• Experience using website content management systems (Squarespace preferred)

• Experience using CRM systems to maintain records

• Experience of event planning and promotion

• Proven ability to work flexibly as part of a small, remote team

The Application Process 

Please apply with: 

• A CV (maximum two pages).

• A cover letter (maximum two pages) explaining your interest in the role and how your experience meets the person specification. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria. 

The EECC is committed to equity, diversity and inclusion. We welcome applications from people of all backgrounds and are committed to building a diverse team that reflects the communities we seek to serve. 

Recruitment Timeline 

As this role is for an immediate start, we will be conducting interviews on a rolling basis until the post is filled.

Clean Slate is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Programmes on a maternity cover basis.

This is a pivotal role responsible for overseeing the delivery of impactful services across all operational departments, ensuring our programmes continue to improve the financial wellbeing, resilience and life opportunities of people on low incomes.

As Head of Programmes, you will provide leadership to managers across the organisation, maintain strong relationships with funders and commissioners, oversee organisational performance and reporting, support business development and programme growth, and ensure that our services remain safe, compliant, effective and sustainable.

This role will suit an experienced leader who combines strategic thinking with strong operational management skills and who is passionate about creating meaningful change for people facing financial hardship.

About Clean Slate

At Clean Slate, we believe everyone should be able to provide for themselves and their family without paying the extra costs associated with poverty.

Our mission is to create meaningful, measurable change for people on low incomes, helping them become better off financially and more in control of their lives through money guidance, employment support and digital inclusion.

Role Overview

As Head of Programmes, you will oversee the successful delivery, performance and development of Clean Slate's services nationally. Working as a member of the Senior Leadership Team, you will contribute to organisational strategy, support business growth and ensure programmes achieve both their social impact and financial objectives.

You will provide leadership and support to departmental managers, oversee organisational reporting and performance monitoring, maintain relationships with key funders and stakeholders, and ensure that systems, processes and compliance arrangements support high-quality service delivery.

A key element of the role will be identifying opportunities for growth, supporting funding and commissioning opportunities, and ensuring services continue to evolve to meet the needs of the communities we serve.

Key Responsibilities

Strategic Leadership

• Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and decision-making.

• Lead the implementation of organisational objectives across all programme delivery functions.

• Champion continuous improvement, innovation and service excellence.

• Support the development and implementation of policies, procedures and organisational systems.

Programme Oversight & Operational Management

• Oversee the delivery of all services and programmes, ensuring quality, compliance and impact.

• Support managers to achieve contractual targets, performance objectives and growth ambitions.

• Monitor programme performance, budgets and operational risks.

• Ensure sufficient staffing capacity and effective workforce planning across departments.

• Drive consistency, quality assurance and best practice across all service areas.

Leadership & People Management

• Line manage senior managers and support effective leadership throughout the organisation.

• Promote accountability, performance management and staff development.

• Support managers to identify training needs and implement development plans.

• Foster a positive culture that prioritises staff wellbeing, inclusion and professional growth.

Reporting, Data & Systems

• Oversee organisational performance monitoring and impact measurement.

• Lead reporting for commissioners, funders, trustees and senior leadership.

• Ensure the organisation's CRM and reporting systems are effectively managed and utilised to support performance, compliance and decision-making.

• Use data and insight to inform continuous improvement and organisational development.

Business Development & Partnerships

• Support the development of new programmes, services and funding opportunities.

• Work closely with the Managing Director and fundraising teams on commissioning opportunities, funding applications and growth initiatives.

• Maintain and strengthen relationships with funders, commissioners and strategic partners.

• Represent Clean Slate at external meetings, partnership forums and networking events.

• Support the organisation's reputation as a leading voice on financial wellbeing and poverty reduction.

Governance, Compliance & Risk

• Ensure compliance with safeguarding, health and safety, data protection and cyber security requirements.

• Oversee risk management processes and contribute to organisational governance.

• Ensure services operate in line with contractual, regulatory and quality standards.

• Promote a culture of accountability, safeguarding and continuous learning.

About You

We are looking for a strategic and collaborative leader with experience managing complex services, leading managers and driving organisational performance.

You will bring:

• Significant experience leading programmes, services or operational teams.

• Experience managing managers and supporting organisational growth.

• Strong strategic planning and organisational development skills.

• Experience working with funders, commissioners and external stakeholders.

• A track record of delivering impactful services and achieving performance targets.

• Experience overseeing reporting, monitoring, evaluation and quality assurance processes.

• Strong understanding of performance management, compliance and risk management.

• Excellent communication, relationship-building and influencing skills.

• Experience using CRM and reporting systems to support operational delivery and organisational performance.

• A commitment to Clean Slate's mission and values.

Desirable

• Experience within financial inclusion, employability, community development or related sectors.

• Knowledge of commissioning, fundraising or business development.

• Understanding of issues affecting people on low incomes, including financial exclusion and the poverty premium.

Why Join Clean Slate?

This is an opportunity to play a key leadership role within a growing organisation that is changing lives across the UK.

You'll help shape strategy, support talented teams, strengthen partnerships and ensure our programmes continue to deliver meaningful, measurable impact for the people and communities we serve.

About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Scope of role
The Head of Debt & Money Advice will oversee the delivery, performance, and development of all debt and money advice services delivered by Toynbee Hall, including debt advice, welfare benefits advice, and financial wellbeing services. This includes services delivered across community settings, prisons, hospitals, and mental health pathways.

The postholder will act as Toynbee Hall’s senior technical lead across financial advice, responsible for:

• Ensuring consistent technical standards across debt and welfare benefits advice
• Providing expert guidance on complex, high-risk, or escalated cases, including creditor challenges and complaints
• Supporting Advice Managers and Technical Supervisors in decision-making and case resolution

Key Responsibilities

• Provide strategic and operational leadership across Toynbee Hall’s integrated financial advice services, ensuring alignment between debt advice, welfare benefits advice, and financial wellbeing provision
• Lead and support Advice Managers, fostering collaboration, accountability, and professional development across multiple delivery areas
• Ensure all services meet FCA regulatory requirements and funder standards, maintaining high levels of technical quality and consistency across programmes
• Act as the senior escalation point for complex casework, creditor challenges, complaints, and high-risk decisions
• Lead on relationships with key funders, regulators, and system partners, including MaPS, Ministry of Justice, HMPPS, Insolvency Service, Macmillan, NHS Trusts, and delivery partners such as We Are Group
• Work collaboratively with the Head of Partnerships to ensure consistency of delivery, standards, and performance across partner organisations
• Work with the Head of Impact & Data to analyse service performance data and implement continuous improvement actions based on insight and learning
• Work with the Research & Policy team to contribute to policy development, service design, and innovation across financial advice services
• Represent Toynbee Hall in regional and national forums, working groups, and partnerships
• Ensure compliance with safeguarding, data protection, and equality legislation

Person Specification
The successful candidate will demonstrate:

Essential Criteria
Professional Experience and Expertise

• Significant experience (minimum 5 years) delivering and overseeing complex debt advice casework
• Strong working knowledge of welfare benefits advice and its integration with debt advice and financial wellbeing support
• Substantial experience in a senior leadership role within an advice service, managing multi-site or multi-programme delivery
• Strong understanding of FCA regulatory requirements, MaPS quality frameworks, and relevant legislation
• Experience of working within specialist delivery environments, such as criminal justice, health, or mental health settings

Stakeholder and Partnership Management

• Proven experience of leading relationships with, and reporting to, funders, regulators, and external stakeholders
• Experience working with organisations such as MaPS, Ministry of Justice, HMPPS, Insolvency Service, NHS partners, or equivalent

Strategic and Operational Skills

• Strong experience in service planning, performance management, and resource allocation within complex services
• Strong understanding of customer access models, including triage and referral pathways
• Technical Knowledge and Accreditation
• Level 4 accreditation in debt advice (e.g. CertMAP) or equivalent
• Up-to-date and in-depth knowledge of debt advice legislation, regulation, and best practice
• Strong working knowledge of welfare benefits advice at a specialist level, including experience of complex casework and the application of relevant legislation and guidance (e.g. CPAG Welfare Benefits Handbook)
• Understanding of the interaction between debt, welfare benefits, and income maximisation in supporting clients with complex financial needs

Communication and Leadership

• Excellent leadership and interpersonal skills, with the ability to influence and engage at all levels
• Strong written and verbal communication skills, including report writing and presenting to senior stakeholders

Personal Attributes

• High level of professionalism, integrity, and accountability
• Strong commitment to equality, diversity, and inclusion

Commitment

• Strong alignment with Toynbee Hall’s mission, strategy, and values
• Commitment to safeguarding, professional development, and continuous learning

Desirable Criteria

• Experience working within or alongside the Money and Pensions Service (MaPS) framework
• Experience of working within criminal justice, health, or mental health service environments
• Experience contributing to policy development or influencing systemic change

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave
• After 3 years: +1 additional day
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

Please refer to the attached job description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Directorate background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Job purpose

The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.

Scope of role

The Interim Director of Advice Services is responsible for the strategic and operational leadership of all Advice Services delivered by Toynbee Hall.

This includes direct delivery services, partnership programmes, grant-funded projects and commissioned contracts delivered across community, healthcare and criminal justice settings.

The postholder will oversee a complex portfolio that includes:

• Debt advice and financial wellbeing services
• Welfare benefits and generalist advice services
• Legal advice services including employment and housing
• Welfare benefits services for customers with cancer
• Ministry of Justice-funded prison-based advice services
• Future commissioned, grant-funded and partnership programmes

Key Responsibilities

Strategic Leadership

• Lead the strategic direction and development of the Advice Services Directorate.
• Contribute to organisational strategy and planning as a member of the Senior Management Team.
• Ensure services align with Toynbee Hall’s mission, strategic objectives and organisational priorities.

Financial Planning and Performance

• Work with Finance colleagues to develop budgets, forecasts and financial plans across the Directorate.
• Ensure services operate within agreed budgets and deliver value for money.
• Monitor financial performance across contracts, grants and programmes, identifying risks and opportunities.

Business Development and Growth

• Lead the development and delivery of the Directorate’s growth strategy.
• Identify new funding, commissioning and partnership opportunities.
• Lead the development of bids, tenders and funding proposals.

Contract and Partnership Management

• Provide strategic oversight of all contracts, grants and service agreements.
• Lead negotiations with commissioners, funders and delivery partners.
• Ensure effective contract management processes are embedded across the Directorate.

Service Portfolio Leadership

• Provide strategic oversight across all advice services including debt, welfare benefits, generalist advice, legal advice, Macmillan services and prison-based advice programmes.
• Ensure services are integrated where appropriate and provide a seamless client journey.
• Drive innovation and continuous improvement across all service areas.

Person Specification

Essential Criteria:

• Experience of leading large-scale advice, support, health, justice or community services and projects.
• Proven experience of business development, income generation and securing funding or contracts
• Experience of leading complex partnerships / multi-agency programmes.
• Experience of negotiating and managing significant contracts, grants and service agreements.
• Strong understanding of service quality, governance, compliance and risk management.
• Experience of budget management, financial planning and working with finance colleagues to support effective financial oversight.
• Ability to build relationships and influence at senior level with funders, commissioners, regulators and strategic partners.

Desirable Criteria:

• Experience of working within or alongside the Money and Pensions Service (MaPS)
• Experience leading within a senior Advice Services Directorate
• Experience in developing or delivering advisor training and technical supervision.
• Understanding of criminal justice or mental-health service environments.

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave
• After 3 years: +1 additional day
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

Please refer to the attached job description for more details.

TPP Recruitment is supporting a small, community-based charity to recruit an Interim Advice Manager on a fixed-term basis. This Interim Advice Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.

Details
 

• Salary: £36,565 FTE (£29,252 pro rata)
• Location: Brent, Northwest London
• Working Pattern: 32 hours across 4 days (Monday–Thursday)
• Working arrangements: Hybrid (2 days per week on site)
• Contract: Fixed term to 20th April 2027

 
 
About the Organisation

This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
 
 
About the Role

As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
 
 
Key Responsibilities
 

• Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
• Hold a small caseload to stay connected to frontline delivery and community needs
• Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
• Use case management systems to report on cases and outcomes, supporting funding needs and future applications
• Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
• Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
• Support effective volunteer management, including induction, support, supervision and retention activity
• Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
• Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready

 
 
Skills / Experience Required
 

• At least 3 years’ experience in welfare advice or casework within the charity sector
• Strong people management experience (including supporting and developing staff/volunteers)
• Strong project/service improvement experience, with confidence managing competing priorities
• Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
• Confidence using case management systems and using data to inform reporting and improvements
• Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable

 
 
To Apply

• If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!

 
 
Interview Process

• Stage 1: informal screening call (fit, motivation, and values alignment)
• Stage 2: formal in-person interview

 
 
Deadline for Applications

• Monday 1st June 2026, 9am

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.