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144

Head of programme quality jobs in whitechapel, greater london

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Top job
The Royal College of Radiologists, Holborn (Hybrid)
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Posted 1 day ago
Top job
Closing in 6 days
Dimensions UK, Remote
£30,000 per year
Seeking an experienced and enthusiastic individual to join Dimensions as Transformation Officer.
Posted 4 days ago
Rainbow Trust Children's Charity, Leatherhead, Surrey (Hybrid)
Up to £22,000 per annum, plus cost of a CoIF or CIM qualification+ benefits
Posted 1 day ago Apply Now
Closing tomorrow
StreetVet, Remote
£30,000 - £32,000 dependent on experience
Posted 1 week ago Apply Now
The Karlsson Jativa Charitable Foundation, London (Hybrid)
£39,000 - £45,000 per year
Posted 1 week ago
Closing in 3 days
Association of Charitable Foundations, London (Hybrid)
£37,300 per year (£46,600 FTE)
Posted 1 week ago
Social Interest Group, N1, London (On-site)
£35,700
This is an exciting opportunity to join our highly skilled and dedicated Compliance, Risk, and Audit team.
Posted 2 days ago
Harris Federation, London (Hybrid)
£35,000 - £45,000 Performance and Loyalty Bonus + Pension Scheme (LGPS) + Harris Wellbeing Cash Plan + Additional Harris Benefits
Posted 2 days ago
Muslim Hands, Remote
up to 23,000 per year (commensurate with experience)
URGENTLY seeking a dynamic and experienced Systems Accountant to lead implementation of our budget and finance management system worldwide!!
Posted 3 days ago Apply Now
Closing in 2 days
Family Action, Hoxton (Hybrid)
£42,140 - £46,240 per year
This is an exciting time for an experienced senior corporate fundraiser to join our high performing corporate partnerships team.
Posted 1 week ago
Closing tomorrow
Students' Union UCL, London (Hybrid)
£35,930 - £41,255 (inclusive of London allowance)
Posted 2 weeks ago
Alexandra Rose Charity, Greater London (Hybrid)
£65,000 - £70,000 per year
Lead a mission-driven charity tackling food poverty as CEO of Alexandra Rose Charity – £65–70k, flexible location, full-time
Posted 1 week ago Apply Now
Spring Community Hub, London (On-site)
£12,979.2 per year
Posted 3 days ago
Work Rights Centre, Willesden (Hybrid)
£38,000 - £40,000 per year
The Work Rights Centre is looking for a motivated solicitor or barrister to contribute to our growing employment rights programme
Posted 1 week ago
Page 4 of 10
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Full-time
Permanent
Job description

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

  • Leading and mentoring a high-performing Service Desk team
  • Managing day-to-day operations and acting as the go-to escalation point
  • Driving service improvements using KPIs, feedback, and best practices
  • Supporting AV and video conferencing across the College
  • Playing a key role in exam delivery and IT project support
  • Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

  • Proven experience managing an IT Service Desk
  • ITIL v3/v4 Foundation or equivalent experience
  • Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
  • Excellent communication, leadership, and problem-solving skills
  • A customer-first mindset and a passion for continuous improvement
  • A proactive, self-starting attitude and a love for learning.
  • A commitment to data protection, security, and sustainability.
  • Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
  • Strong critical thinking skills and the ability to identify workarounds and solutions.
  • Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (60% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Posted by
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 30 May 2025
Closing date: 16 June 2025 at 23:30
Tags: IT, Digital, Health / Medical