Head of service contract programmes jobs

This is a new role at a genuine moment of growth for SSE - we expect to recruit over 600 social entrepreneurs across our learning programmes next year and every one of them starts with a good assessment. 

Our assessment work spans a large pool of staff, freelancers and partners, and this role exists to bring it all together: clear frameworks, consistent data, and a process that's welcoming to people who don't always find application processes easy.

We're looking for an assessment lead to design and embed the systems, training and guidance that help our wider team assess applicants fairly, consistently and efficiently - and to carry out assessments and interviews directly. You'll work closely with the Head of Grants and Assessment, our Tech Team, and Programme Managers across the organisation.

You’ll will need to have a rare combinations of skills – a good understanding of a wide range of social enterprises and charities, gained through experience of training, business consultancy or development support, combined with the ability to design systems to support data collection and assessment, and the ability to support others to use those systems. Are you up for the challenge?

About East London Business Alliance (ELBA)

ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate support from over 100 organisations into our community, education and employment programmes. 

With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 16,000 corporate employees in volunteer programmes annually that support employment, education and community initiatives. In 2024 the Community Works programme supported over 250 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.

About BIG Alliance

BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a subsidiary of the East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years.

About Mentoring Works

ELBA’s Mentoring Works programme has been running since 1996 and has supported thousands of young people across London and beyond. Mentoring Works connects Year 10 and Sixth Form/college students to volunteer business mentors working in the City and Canary Wharf. Mentors and mentees connect regularly for sessions designed to develop the knowledge, skills and qualities needed for future careers. Sessions explore the Skills Builder framework and key employability competencies but can also be tailored to individual needs. Mentoring Works provides resources, guides mentees in their own decisions and discoveries and promotes networks, opportunities and social mobility.

Purpose of the job

To be responsible for supporting the key aims and deliverables of Mentoring Works. The Mentoring Works Project Manager will need to develop and manage strong relationships with schools and colleges; recruit students and engage and train business volunteers as mentors; design resources; deliver sessions; monitor relationships; support with safeguarding and produce robust impact evaluations for the programme. You will be required to support other members of the Mentoring Works team and your colleagues as and when required. The post will be managed by the Head of Programmes - Education, with further support and training from the Mentoring Works team. The post holder will have regular one-to-one support for input and guidance to achieve agreed success indicators and will be subject to annual performance appraisals with mid-year reviews.

Working for ELBA

ELBA has a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an enhanced Employee Assistance Programme (EAP).

Job Description

• Manage relationships with schools, colleges and employers, with particular responsibility for ELBA’s partners 
• To promote safety and wellbeing of students at all times, to follow ELBA’s safeguarding policies and have full regard to the policies of the partners engaged in the programme.
• Oversee individual employee volunteer (mentor) and student (mentee) relationships to ensure programme objectives are being met. 
• Plan and deliver employee volunteer and student recruitment sessions.
• Deliver training sessions for employee volunteers.
• Match employee volunteers with students in line with targets. 
• Lead on development and delivery of group activities to support the Mentoring Works programme and feedback sessions with students.
• Build effective working relationships with ELBA corporate partners engaged with Mentoring Works to promote and enable delivery of projects/activities.
• Where required, support the Head of Programmes - Education with external communications, company and funder reports detailing the progress, impact and evaluation of Mentoring Works delivery. 
• Develop programme material and share best practice within ELBA and Mentoring Works.
• Develop internal systems and work on streamlining processes.
• Organise sessions, workshops, events, and feedback forums for mentoring relationships.
• Work as part of the ELBA team to ensure corporate partners and schools receive excellent service.

General

• Use ELBA’S internal systems to maintain records and report progress via our CRM, Salesforce.
• Represent and act as an ELBA ambassador at meetings and functions as required
• Attend and contribute to Mentoring Works and Education team meetings.
• Attend ELBA team meetings, collaborate with colleagues on projects where appropriate and contribute to the development of ELBA.
• Adhere to relevant policies including equal opportunities and health and safety.
• Undertake any other reasonable duties as requested by your line manager.

Person Specification

ELBA’s core competencies define the principles and ethos that are central to the way we seek to operate as an organisation and the way we treat those with whom we come into contact. They inform us what we do and how we do it; we expect every member of staff to commit to creating value for our members and community partners. ELBA’s core competencies are:

• Accountability
• Relationship management
• Thought leadership

In addition the ideal candidate will have:

Essential skills and experience

• Excellent project management skills, managing projects from inception through to completion and evaluation. 
• Strong interpersonal skills with the ability to work effectively with partners across the private, public and voluntary sectors.
• Highly organised, thorough, with an attention for detail and an ability to prioritise work under pressure and deliver success indicators to agreed deadlines.
• Excellent oral and written communication skills with the ability to articulate messages clearly and concisely in an engaging style, consistent with ELBA’s brand.
• Ability to manage and track multiple projects, often with competing deadlines.
• Effective interpersonal skills including negotiation, persuasion, flexibility and problem solving.
• Experience of developing sustainable and effective partnerships with multiple stakeholders.
• The ability to work across all levels of ELBA’s corporate partners, schools, colleges and local stakeholders.
• Ability to work collaboratively within ELBA to develop and share best practice.
• An understanding and passion for the principles of corporate community investment and employee volunteering.
• An understanding of the principles of safeguarding as it applies to students in education and employee volunteering. 

Desirable skills and experience

• Knowledge and experience of corporate community investment.
• Experience of working with and facilitating employee volunteering activities.
• Experience of working with young people and developing educational sessions and materials.
• Experience of programme monitoring, evaluation and impact measurement techniques within education or corporate community investment. 

ELBA is proud to represent the diversity of the communities we support. We are an equal opportunities employer and we welcome all applications.

Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.

Who We Are Looking For
We are seeking an inspiring and strategic leader who is passionate about delivering lasting impact for people with disabilities and other marginalised communities. As our new Director of Programme Impact, you will shape the strategic direction and development of our programme portfolio, ensuring our partner-led work continues to grow in reach, quality, effectiveness, and impact.
You will bring strong programme leadership, people management expertise, and a commitment to partnership-based approaches that support locally led development. As a member of CBM UK’s Leadership Team (LT), you will contribute to the overall strategic direction of the organisation while leading and motivating a committed Programmes Team. You will play a key role in strengthening CBM UK’s contribution to the CBM Global federation, working closely with country teams, technical specialists, and partners to maximise our collective impact.
An experienced leader, you will provide strategic oversight across a diverse portfolio of programmes, partnerships, and funding opportunities. Overseeing an annual budget of around £4million, you will have a strong track record of delivering impactful programme strategies, building and developing high-performing teams, and fostering a culture of collaboration, accountability, inclusion, and continuous learning. This role offers an exciting opportunity for an established senior leader who is ready to take the next step into their first Director-level position, as well as those with existing director-level experience.
Forward-thinking and adaptable, you will be excited by the opportunities and challenges facing the international development sector. You will play an instrumental role in exploring the changing role of UK INGOs within the localisation agenda and will work closely with the CEO and Leadership Team to develop new approaches and business models that respond to an evolving global context. You will also bring experience of securing and growing institutional and strategic funding opportunities, alongside the ability to communicate complex ideas clearly and compellingly to a wide range of audiences.
Above all, you will share our commitment to inclusion, equity, and disability rights and be motivated by the opportunity to help create a world in which all people can enjoy their rights and fulfil their potential. You will be inspired by the chance to shape both organisational strategy and sector-wide conversations, ensuring that people with disabilities remain at the heart of international development and humanitarian action.

Key Responsibilities
Programmes Leadership & Management (70%)
1. Lead the strategic and financial development and oversight of CBM UK’s international programme portfolio, ensuring the organisation delivers its programme strategy with maximum impact and effectiveness in alignment with CBM Global’s strategy. Support and line manage the team to translate strategic priorities into actionable plans to ensure excellence in programme funding, development and delivery.
2. Drive quality and effectiveness within CBM UK projects and across CBM Global by
a) ensuring effective coordination of tasks, forward planning of key activities and events, and providing space for collaboration, problem-solving, escalation and innovation across the portfolio.
b) identifying and improving policies and procedures that ensure proportional programmatic oversight and support complex institutional funding management.
c) supporting Programmes staff to work with country teams to pursue a localised approach to programming, drawing on the CBM Global localisation roadmap.
3. Work with Programme Funding colleagues to lead and oversee the development of strategic partnerships and packaging of programme approaches that secure institutional funding for CBM UK’s programmes, including by strengthening intelligence on donor trends and funder priorities, developing immediate responses to new opportunities as they arise in line with CBM UK’s mission.
4. Work closely with CBM UK finance, fundraising, communication teams and other CBM Global Members in creating and responding to opportunities for funding, driving growth, and promoting effective use of CBM UK’s voluntary income to leverage match funding.
5. Together with the Board and LT, actively manage programme risks based on CBMUK’s overall risk management framework.
6. Demonstrate leadership in maintaining an environment free from harm for project participants, CBM UK and partner staff by overseeing the management of safeguarding concerns arising in CBM UK supported projects, including reporting to the Board and Charity Commission where appropriate.
7. Promote within the Programmes Department a culture of learning, reflection and continuous improvement which only results in an improved programmatic approach but also informs and supports our advocacy, advisory, and evidence and learning work.

8. Liaise closely with CBM UK colleagues to ensure coordination and effective integration of programme activities into opportunities for fundraising, including contributing to the innovation in business models to diversify CBM UK’s funding base, including exploring sustainable funding approaches to enhance programme delivery and reduce dependency on the charitable model (in conjunction with the CEO and Director of Fundraising, Impact and Communications).

Organisational leadership (20%)
1. Contribute to the overall leadership and strategic direction of CBM UK through the Leadership Team, and in collaboration with the CEO, including contributing to Board meetings.
2. As part of the Leadership Team, take shared leadership responsibility for the wider CBM UK team of staff and volunteers, supporting effective collaboration and organisational cohesion, and taking on cross-functional responsibilities where appropriate.
3. Encourage and promote a culture of ambition, learning and excellence across the CBM UK team.
4. Be responsible for producing and initiating regular reports, briefing papers and other relevant programmes information for the CEO and Board Programmes Committee as appropriate.
5. Lead on supporting the Board Programmes Committee, working closely with the Committee Chair to ensure members are provided with the information necessary to permit strategic oversight and robust risk management.
6. Lead UK’s engagement with CBM Global's programmatic leadership, in particular Directors of Programmes in other CBM Member Teams (Australia, Ireland, New Zealand, Switzerland), CBM Global Secretariat, and Technical Directors, working towards greater alignment, escalation of issues, and collaboration to advance CBM UK’s approach to localisation.

Representation and advocacy (10%)
1. Represent the organisation at the highest levels, including deputising for the CEO where required. Act as a key spokesperson for CBM UK with a range of external audiences, including institutional and statutory donors and strategic partners, media, policy and decision makers and other international and national non-government organisations. Develop and maintain strong relationships with key geographic stakeholders, including diplomatic representatives, ensuring effective engagement and alignment with CBM UK’s programme priorities.
2. In alignment with Advocacy and with Advisory colleagues, contribute to best practice in the UK disability and development sector by forging good relationships with UK-based and international NGO and disability sector networks to advocate for the adoption of inclusive development policies and practices, and champion innovative inclusive programmatic approaches.

For full details please download the Recruitment Pack.

Role purpose

The Head of Finance is a key member of the Charity’s senior management team, working closely with the chief executive, directors, and trustees. The head of finance will lead the day-to-day financial operations of the Charity, including budgeting, reporting, audit, payroll, and pensions. Managing the finance manager and management accountant, the Head of Finance will ensure the effective running of the finance department and smooth day-to-day processes. Reporting directly to the Chief Executive, you will be a key advisor on strategic financial decisions, balancing meticulous operational control with strategic planning.

As the Head of Finance, you will:

• Proactively contribute to the development and delivery of the Charity’s strategy through developing long-term financial planning to underpin our objectives.
• Act as senior finance business partner to the senior leadership team, supporting strategic and operational decision-making.
• Lead on the annual audit and production of statutory accounts, ensuring effective management of the audit process.
• Support the rest of the Charity team to become financially informed and comfortable understanding financial performance, control, and accountability.

Main responsibilities

Financial controls, reporting, and operational finance

• Lead the finance function of the Charity, ensuring accurate, timely, and compliant financial management and reporting.
• Ensure that appropriately robust internal financial and operational controls are in place.
• Ensure that our unrestricted and restricted funds and accounting records are maintained in accordance with legal and regulatory requirements and best practice.
• Ensure timely and accurate monthly management accounts and other reports are produced by the finance team and distributed to members of the senior management team, encouraging ownership of departmental budgets.
• Manage and oversee accounts receivable and payable, ensuring strong cash management.
• Ensure all banking facilities, financial systems, and internal processes function to a high standard and enable the Charity to carry out its transactional and operational financial functions.
• Lead financial risk identification and mitigation, working closely with the chief executive and leadership team, and reporting to the board of trustees.

Financial administration and governance

• Manage the production of statutory accounts in line with the Charity SORP and lead the annual external audit process.
• Oversee our tax affairs, including PAYE, national insurance, corporation tax, VAT, and gift aid.
• Responsible for our payroll and pensions functions.
• Maintain and continuously improve financial policies, procedures, and controls, working closely with the fundraising and operations teams to ensure organisational efficiency.
• Identify and escalate financial risks to the chief executive and board
• Line manage and support the management accountant and finance manager, ensuring professional development and high-quality output.

Person specification

Knowledge and experience

We are looking for candidates with demonstrable strategic financial leadership spanning organisational planning, budgeting, risk, and reporting. You will have:

• You must be a fully qualified accountant (ACCA, ACA, OR CIMA)
• Excellent knowledge of charity financial management, SORP, and audit is essential.
• Experience of effective budget setting and implementing controls and processes to manage and monitoring budgets
• Firm understanding of risk management
• Experience of improving policies and processes in comparable organisations
• Success in delivering increased cost effectiveness
• Evidence of building financial impact and performance metrics and reporting
• Understanding of the requirements of legislation, Charity Commission and professional body guidance on a being a well-run and financially accountable Charity
• Considerable experience of management and development of staff

Skills, abilities, and behaviours

• A strategic thinker with the ability to see the bigger picture and make decisions in line with the charity’s needs as part of a team
• Strong change management skills with experience of managing teams through change
• Excellent written and verbal communication skills, including the ability to interpret and communicate financial information to a non-specialist audience
• Strong organisational development skills, able to identify and act on opportunities to drive performance in business
• Experience of the charity or not-for-profit environment (this could be gained as a trustee) preferably with some understanding of charity funding and investment management
• Collaborative working style with excellent written and verbal communication skills
• Resilient with a flexible, creative and solutions-focused approach to problem-solving

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week 
Contract: Permanent

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

• Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
• Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
• Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
• Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
• Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
• Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 19th July 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Monday 27th July 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

Lead a respected counselling charity and help shape the future of mental health support in our community.

If you're an inspiring leader who combines strategic thinking with a hands-on approach, this is an opportunity to make a lasting difference. As our new Head of Centre, you'll lead an established, BACP-accredited charity with an excellent reputation for delivering affordable, high-quality counselling and professional training across West Kent and East Sussex.

For almost 40 years, The Counselling Centre has been committed to ensuring that everyone can access professional counselling, regardless of their financial circumstances. We are now looking for an exceptional leader to build on this legacy, strengthening our financial sustainability, developing new partnerships and expanding our impact to meet the growing demand for mental health support.

Reporting to the Chair of the Board of Trustees, you will provide both strategic and operational leadership across the organisation. You'll work closely with our dedicated staff, volunteers and trustees to ensure we continue to deliver outstanding counselling, training and community services while identifying opportunities for growth, innovation and long-term sustainability.

This is a varied and rewarding leadership role. You'll oversee the day-to-day running of the charity, lead financial planning and income generation, develop relationships with funders, commissioners, businesses and community partners, and act as an ambassador for The Counselling Centre across the local area. You'll also champion our values, nurture a positive organisational culture and ensure we continue to meet the highest standards of governance and professional practice.

We're looking for someone who brings senior leadership experience, commercial awareness and a genuine commitment to improving mental health. You'll be an excellent relationship builder with experience of developing partnerships, generating income and leading organisational change. Most importantly, you'll be motivated by our mission and excited by the opportunity to help shape the next chapter of our organisation.

Why join us?

• Lead a respected charity with an outstanding reputation built over almost 40 years.

• Make a genuine difference to the lives of people in your local community.

• Work alongside a committed Board of Trustees, experienced staff and dedicated volunteers.

• Help shape the future direction and growth of an ambitious organisation.

• Enjoy a flexible part-time role (21 hours per week) with hybrid working.

• Competitive salary of circa £50,000–£55,000 per annum pro rata, contributory pension, 25 days' annual leave (pro rata) plus bank holidays, and Christmas closure.

If you're looking for a leadership role where your strategic vision, commercial skills and passion for community impact can make a real difference, we'd love to hear from you.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres across England and Scotland, and we plan to scale-up our provision over the coming years.

We are recruiting a Head of Communications to join our Senior Leadership Team to lead the charity’s communications work, ensuring that the charity’s ambitious growth plan is supported by exceptional strategic communications that engages our key stakeholders and builds support for the charity’s work, particularly with funders and university partners.

This is a senior position and will involve close work with the charity’s senior managers, trustees and high-profile stakeholders. This is both a strategic and hands-on role, ranging from having senior oversight of the charity’s communications strategy, through to rolling your sleeves up to work with the team to meet a tight deadline. 

The role at a glance

Contract

Permanent. The role is available on either a part-time (30 hours per week, 0.8 FTE) or full-time basis, with responsibilities adjusted appropriately.

Start date

September 2026 (or as otherwise agreed with candidate)

Working hours 

The role is available either 30 hours per week (0.8 FTE) or full-time, with responsibilities adjusted appropriately.

We are a delivery organisation providing frontline educational services for young people. Our Head Office team is based on the site of our North Kensington centre in West London. We are an organisation with team members at different stages of their career, including many in their first roles: we are committed to nurturing talent and providing a developmental culture for all. Role is mainly office-based, with the opportunity to work from home one day per week.

The in-person time will mainly be in the office with other members of the team, but will also include regularly attending meetings at other locations - for example, attending events or meeting stakeholders at IntoUniversity centres.

Salary

£55,000 to £60,000 per annum pro rata (incl. £2,800 London contribution) Pro-rated salary for 30 hours p/w (0.8 FTE) is £44,000 to £48,000 per annum. 

Location

IntoUniversity Head Office, 95 Sirdar Road, London W11 4EQ 

Annual Leave

Full-time staff entitlement, pro-rated for part-time staff: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days).

Senior Leadership Team

The postholder will be a member of the charity’s Senior Leadership Team, which comprises six senior operational, HR, communications and fundraising staff along with the four members of our Senior Management Team. 

Application deadline: 09:00am Wednesday 29th July 2026

Location: National Support Centre, London SE1

Contract: Full time, permanent

Salary: £32,000 - £35,000 gross per annum, depending on experience.

Closing Date: 29 July 2026 

Marine Society have an exciting new role! Help us to manage our rapidly expanding marine apprenticeships and adult skills programmes to meet growing industry demand. We’re looking for someone who has coordinated apprenticeship programmes and is passionate about developing a high-quality experience for apprentices.

You’ll be expected in using learner management systems, reporting and process improvements to strengthen compliance, improve apprentice support and increase progression and retention.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for an Apprenticeship Programmes Officer to join our team.

About the role

This new role is to support the growth of Marine Society apprenticeship and adult skills provision. The postholder will work with the Apprenticeship Operations Manager to deliver high quality apprenticeship programmes through providing coordination, monitoring, compliance and support for all learners.

Responsibilities

• Support the Apprenticeship Operations Manager to coordinate delivery of all apprenticeship and adult skills programmes ensuring learners achieve maximum progression and achievement.
• Monitor apprentices’ progress, off the job training and attendance and provided individual support to overcome issues and barriers to learning.
• Implement the new learner management system to provide accurate data and improve visibility of apprenticeship performance. Assist the Lead Maritime Trainer with developing the Google Classroom online portfolio and electronic training record books.
• Assist the Lead Maritime Trainer to prepare for and record online teaching sessions and apprentice progress reviews.
• Plan a programme of personal development and enrichment opportunities for apprentices. Work with external agencies such as the Association of Apprentices to access benefits for apprentices.
• Undertake any other reasonable duties and responsibilities reasonably requested by management as may be required.

Requirements

• Minimum 2 years’ experience working in a college or training provider within a curriculum or learner support role
• Experience using VLE/LMS systems within apprenticeship training programmes
• Experience of planning work-based learning programmes within a team
• Good knowledge of levy-funded apprenticeship programmes and associated funding rules

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Senior Head of Operations

CONTRACT: Permanent, Full Time (35 hours per week)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DIRECTORATE: Corporate Services

LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ)

REPORTS TO: Chief Executive Officer

DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT

SALARY: £48,000 to £52,000 per annum

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have ‘Communities free from drowning’ and our strategic framework 2025-2030 details our goals over this period.

ROLE AND RESPONSIBILITIES

The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate.

Our current Regulatory bodies are:

• The Office of Qualifications and Examinations Regulation, Ofqual in England.
• The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland.
• Qualifications Wales, QW in Wales.
   

Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation’s systems and culture needed to support high-quality delivery across a growing water safety education charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation’s purpose ‘To prevent drowning, so everyone can enjoy water safely’.

KEY RESPONSIBILITIES
Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions
• Develop and improve internal systems, processes, and operational procedures
• Support organisational planning and delivery
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture
• Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary
• Build effective relations across departments to support organisational excellence
• Always demonstrate and uphold the Society’s values and behavioural standards.
   

People & HR Management

• Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce
• Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement
• Lead on the development and presentation of recommendations for annual pay and benefits review
• Support recruitment, onboarding, and staff development processes
• Help foster a positive, inclusive, and high-performing workplace culture
• Support managers with operational people-management matters
   

Compliance

• Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies
• Ensure compliance with RLSS UK regulators
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts, and compliance frameworks are in place
• Lead on operational health and safety systems and organisational compliance
   

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems
   

Programme & Delivery Support

• Support operational coordination across RLSS UK programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships
   

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality

 This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills, and/or Aptitudes

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT
• Demonstrable experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• High level of integrity and dependability
• Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace
• Proficient in Microsoft Office and organisational software systems
  
   

Desirable Relevant Experience, Skills, and/or Aptitudes

• Experience working within the charity sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health and safety systems
   

We are looking for someone who:

• Is highly organised, proactive, and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has a positive, can-do attitude and demonstrates RLSS UK values
• Has strong emotional intelligence and leadership skills

YOUR APPLICATION
Please send your CV and a Cover Letter outlining your suitability for the post

Closing Date – 11.59pm, Thursday 23 July 2026

Interview Date – Thursday 30 July 2026 at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

About the Role

As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.

This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.

In this role, you will:

Strengthen governance, risk and compliance

· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance

· Embed effective risk management processes

· Oversee key compliance areas including safeguarding, GDPR and reporting

Build operational systems and infrastructure

· Develop and implement scalable systems, processes and internal controls

· Improve data management (including CRM) and strengthen reporting

· Contribute to ensuring operational readiness to support national growth

· Work with external providers on IT and financial system integration

Lead people, culture and organisational development

· Oversee recruitment, onboarding and retention of a high-performing team

· Strengthen performance management and accountability frameworks

· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission

Enable delivery, impact and growth

· Strengthen operational support for programme delivery and expansion

· Support the translation of strategic ambitions into practical systems and ways of working

· Improve data insight to inform decision-making

· Support development of fundraising infrastructure.

Contribute to wider organisational life

· Work collaboratively across the team to support evolving priorities

· Act as an ambassador for BeSpace’s values and Christian ethos

About You

We are looking for someone who:

· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation

· Has good experience in developing systems, processes and organisational infrastructure

· Can work closely with a CEO to translate vision into operational delivery

· Has excellent organisational and project management skills

· Is proactive, collaborative and relational leader who builds strong teams and culture

 It would be a bonus if you:

 · Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation

· Have significantly enabled the scaling of a regional organisation to national growth operationally.

· Have experience in fundraising systems or donor management

Could you lead a talented team to deliver compelling, audience‑led campaigns that accelerate progress for everyone affected by ovarian cancer?  

We are looking for an Interim Head of Marketing and Communications to lead this function during an exciting period of transition and growth. This role will play a pivotal part in delivering our communications and brand strategy, supporting the rollout of our new organisational strategy, and maintaining momentum across high‑profile campaigns and projects.  

Reporting to the Director of Fundraising and Engagement, you’ll oversee marketing and communications across the organisation, line managing a team of specialists and working closely with the Senior Leadership Team. You’ll provide strategic leadership, clear direction and hands‑on support, ensuring activity is well planned, insight‑driven and aligned to our wider organisational objectives.  

This role is ideal for an experienced marketing and communications leader, ideally from the charity sector, who can combine strategic thinking with strong delivery, and who thrives in a fast‑paced, collaborative environment.  

We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. It’s an exciting time to be joining Target Ovarian Cancer as we move into our ambitious new strategy.   

Join us and together we'll fight for a world where everyone with ovarian cancer lives.  

 The role 

This is a full-time (35 hours per week), fixed-term position to July 2027. 

We operate a hybrid working model. You will usually work remotely but will be expected to attend meetings at our office near London Bridge when required. Please note that travel costs to the office are not covered. 

If you would like more information about expected office attendance, please refer to the recruitment pack. 

How to apply 

You will be asked to submit your CV and answer two application questions (maximum 250 words each) as part of the process. You will also be asked to complete an equalities monitoring form. 

Applications without responses to the application questions may not be considered. 

Key dates 

• Closing date: 22 July 2026 

• First interview Monday 27 July, second interview Friday 31 July 

If you are invited to interview, you will have the opportunity to request any reasonable adjustments. 

Additional information 

Target Ovarian Cancer does not hold a sponsorship licence and cannot sponsor visas. 

We are committed to making our recruitment process accessible to all. If you require support with your application, please refer to the guidance provided in the recruitment pack.

Contract Type: Fixed Term 12 months 

Location: Any of our King's Trust locations (Will require travel across the UK to King's Trust centres and delivery spaces and at least three days a week in a centre)

Interviews and Assessment: Monday 10th August 2026

Help turn ambitious plans into real opportunities for young people.

At The King’s Trust, we are working on new ways of supporting young people into employment in a challenging world – and we need someone to help us make this happen across the UK. Someone who can bring people together, cut through complexity, and build the right foundations so great ideas turn into real impact.

As our Delivery Mobilisation Lead, you’ll be that person -  taking new opportunities and ideas and turning them into something teams can actually deliver on the ground. That means shaping how things will work, getting the right people aligned, spotting risks early, and making sure everything is in place so we can deliver meaningful impact from the moment we start delivery. 

This is an exciting opportunity to shape how new employment opportunities are launched, driving consistency, quality and real impact at scale across the UK.  You'll work closely with colleagues across delivery, programme design, fundraising and finance to ensure programmes are delivered effectively, giving young people access to the support, skills and opportunities they need to thrive.

This is a great role for a leader who enjoys building things from the ground up, improving our offer to young people, and seeing their efforts translate into real-world impact at scale.

In this role, you'll:

• Lead the mobilisation of new programmes and opportunities, turning strategy into successful delivery.
• Bring teams, partners and stakeholders together to drive alignment and results.
• Identify and solve challenges, often at pace, to enable us to be successful
• Use insight, feedback and data to continuously improve delivery.
• Build confidence and capability across teams as they adopt new ways of working.

We're looking for someone who:

• Has experience launching programmes or services from planning through to delivery.
• Is an exceptional organiser who can manage multiple priorities and deadlines.
• Can influence and engage senior stakeholders with confidence.
• Enjoys solving problems and driving continuous improvement.
• Is passionate about creating opportunities for young people.

If you're excited by the challenge of being part of our mission to end youth unemployment, making a lasting difference to young people's lives — we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Mobilisation Leads? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Mobilisation Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About Katherine Low Settlement   

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.   

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people. 

About the Role

The Lead Youth Worker plays a key role in shaping, coordinating and delivering high-quality youth provision within the Future Foundations programme at KLS. Reporting to the Head of Future Foundations, this role combines hands-on youth work with leadership, coordination and safeguarding responsibility, ensuring that children and young people are supported through safe, inclusive and engaging activities that promote their personal, social and educational development.

You will lead on the planning, delivery and evaluation of homework clubs, youth activities, trips and holiday programmes, while line-managing and supporting two Youth Workers and supervising interns and volunteers. You will work closely with families, schools, community partners and colleagues across KLS to provide joined-up, responsive support for young people. This is a people-centred leadership role requiring strong safeguarding practice, excellent organisational skills, and the ability to build trusting relationships. You will champion youth voice, promote positive behaviour and inclusion, and contribute to continuous improvement through reflection, data and learning.

Interviews are expected to take place during the week commencing 3 August 2026.

Key Responsibilities 

Youth Club & Holiday Programme 

• Lead the planning, delivery and evaluation of the youth club for newly arrived young people, within Future Foundations, ensuring sessions are safe, inclusive, engaging and developmentally appropriate. 

• Develop session plans and programmes that support young people’s learning, wellbeing and confidence, using participatory and youth-led approaches. 

• Lead the delivery of the weekly youth club, including wellbeing activities, workshops and targeted interventions for newly arrived young people. 

• Lead the planning, coordination and delivery of school holiday provision, including half-term, Easter and summer programmes, ensuring appropriate staffing, safeguarding and risk management arrangements are in place. 

• Work closely with the youth caseworker to encourage engagement and participation of young people at Southfields Academy International Department with the youth club. 

Safeguarding, Behaviour & Inclusion 

• Ensure all practice aligns with safeguarding policies and supports young people’s personal, social and educational development. 

• Maintain accurate safeguarding records, risk assessments and incident reports. 

• Lead on behaviour management and restorative approaches, supporting staff, volunteers and young people to resolve issues constructively

• Deliver safeguarding briefings and provide ongoing guidance and support to volunteers and interns. 

• Promote a culture of safety, inclusion, respect and positive behaviour across all activities. 

People Management & Support 

• Line-manage and support two youth workers through regular supervision, mentoring, appraisal and performance management. 

• Support with supervising interns, including managing timetables, providing guidance and coordinating with KLS colleagues. 

• Work with the Head of Volunteering and youth team to recruit, support, train and develop volunteers and interns, ensuring they understand their responsibilities and contribute safely and confidently to activities 

• Coordinate workloads across the youth team, ensuring staff, volunteers and interns are appropriately supported, work safely and maintain consistent standards of practice.

Youth, Family & Community Engagement 

• Build strong, trusting relationships with young people and their families, ensuring clear communication and inclusive engagement. 

• Liaise with families/carers to share information about activities, expectations and support needs. 

• Build and maintain effective relationships with local youth organisations, schools and partner agencies. 

• Represent KLS at relevant meetings, forums and community events. 

• Refer young people and families to internal casework, advice or external services as appropriate. 

Monitoring, Evaluation & Reporting 

• Support the Head of Future Foundations with monitoring outcomes, collecting feedback and using data to improve programme quality. 

• Maintain accurate records, including registers, consent forms and monitoring data. 

• Contribute to internal and external reporting, including funder and trustee reports. 

• Contribute evidence, case studies and monitoring information to funding applications, reports and evaluation processes. 

• Ensure the voices, experiences and ideas of young people inform programme development, decision-making and evaluation. 

Resources, Budgets & Planning 

• Monitor expenditure and manage resources, equipment and activity budgets in line with agreed financial procedures. 

• Ensure effective use of resources and value for money across youth provision. 

• Support the planning of annual programmes of activity in collaboration with colleagues, young people and families. 

Collaboration & Organisational Contribution 

• Work closely with colleagues across Future Foundations to provide high-quality, joined-up support. 

• Coordinate the School Years Working Group, supporting colleagues to share learning, collaborate effectively and deliver consistent, high-quality programmes across Future Foundations.

• Communicate effectively across teams to enhance service delivery and organisational learning. 

• Participate in supervision, appraisals, training and reflective practice. 

• Work in line with KLS’s values, policies and procedures at all times. 

Person Specification 

Essential Experience 

• Experience of working with refugee communities and/or children and young people and/or other vulnerable groups, with a strong focus on placing participants’ needs at the centre of service planning and delivery. 

• Experience of planning, delivering and contributing to reporting for projects within the voluntary or community sector (preferably with refugee or sanctuary-seeking communities). 

• Strong organisational skills, with the ability to manage multiple priorities and maintain high professional standards. 

• Experience of working sensitively with young people affected by mental health challenges and past trauma, with an empathetic, non-judgemental approach and the ability to build supportive but appropriately boundaried relationships. 

• Up-to-date knowledge of best practice in safeguarding and promoting the welfare of children and young people, and the ability to apply this in practice. 

• Confident IT skills, including use of the Microsoft Office suite, email, internet-based tools and social media. 

• Commitment to KLS’s mission, vision and values. 

• Passion for social justice, education and championing the strengths of families from refugee and sanctuary-seeking communities. 

Desirable Experience 

• Demonstrable experience of managing and supporting volunteers. 

• A recognised qualification in youth work, teaching or a related field. 

• Experience of monitoring and evaluating projects, including collecting evidence of impact and contributing to reports for funders. 

• Ability to communicate in another language, particularly Arabic, Somali, Farsi, Amharic and/or Tigrinya. 

• Knowledge of Battersea, Wandsworth or similar local communities. 

Other Requirements

• Willingness to work evenings - Monday or Tuesday evenings are a requirement and occasional Wednesday and Thursday evenings 

• Enhanced DBS check required (to be undertaken upon appointment) 

• Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS. 

• Excellent communication skills, both written and verbal, with the ability to engage effectively with young people, families, colleagues and partner organisations. 

• Ability to motivate, support and encourage young people to build confidence, skills and aspirations. 

• Ability to work effectively as part of a small team, while also working independently, using initiative. 

Further Information  

• Katherine Low Settlement is committed to equal opportunities.

• All offers to work at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS check.

• You will adhere to matters of confidentiality concerning this role and the KLS team.

• An induction is given to new staff, which includes sharing our policies and procedures relevant to this post.

• There is a 6-month probation period for this role.   

About the Role

​

As a Support Caseworker, you will provide timely, compassionate and person-centred support to individuals and families referred to our services. Through structured holistic conversations, you will identify individual needs, develop personalised support plans, and help people access information, practical guidance, peer support and appropriate internal and external services.

​

Working closely with colleagues, healthcare professionals and partner organisations, you will support individuals to navigate key stages of their journey, ensuring they feel informed, empowered and connected to the right support at the right time. You will contribute to the consistent delivery of high quality support pathways while maintaining accurate records and working in line with safeguarding, consent and data protection requirements.

​

This role does not provide clinical advice but works collaboratively with healthcare professionals and other partners to ensure people receive the support they need.

Main tasks and responsibilities:

​

• Manage referrals, make timely first contact, obtain consent, agree support plans, and maintain accurate CRM records.
• Deliver holistic needs assessments, identify priorities, and develop and review personalised support plans.
• Provide compassionate, person centred support, helping individuals navigate key stages while ensuring timely progression through agreed pathways.
• Signpost and refer individuals to appropriate services, encourage engagement with support options, and work collaboratively with healthcare professionals and partner organisations.
• Maintain high quality records, capture outcomes, monitor risks, and contribute to service evaluation and continuous improvement.
• Identify and escalate safeguarding concerns, comply with GDPR and organisational policies, and maintain professional boundaries.
• Build effective relationships with colleagues and external partners, represent the organisation professionally, and contribute to the ongoing development of high-quality services.

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Other responsibilities:

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• To ensure all activity complies with data protection legislation, GDPR requirements and organisational policies.
• To represent the charity externally if required and to undertake other such tasks as required by the line manager.

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Working arrangements

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• Permanent Contract
• Full time: Monday to Friday, 35hours/week
• Hybrid working arrangement
• All necessary equipment provided

About Us

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Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So, everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.

​

This is an exciting time to join the charity. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.​

We believe that by creating opportunities for all, we strengthen our impact and better support the communities we are committed to serve.

What we offer

​

At Muscular Dystrophy UK, you'll have the opportunity to do meaningful work that makes a real difference to the lives of people living with muscle wasting conditions. We are committed to creating an inclusive, supportive workplace where colleagues can thrive and enjoy a healthy work-life balance.

In return, we offer a competitive benefits package, including:

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• 25 days' holiday (pro rata), increasing by one day each year after five years' service, up to 30 days, plus bank holidays.
• Time off in lieu for approved out of hours work.
• Employer contribution of 5% with a minimum employee contribution of 3%.
• Death in service cover from your first day of employment.
   

Health and wellbeing

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• HSF Health Plan, including cashback on healthcare costs for you and your family.
• Employee Assistance Programme (EAP) offering free, confidential advice and support.
• Health and wellbeing resources, including Healthy Living support.
• Access to osteopathic treatment through the UCO Clinic Community Partnership.
• Discounted gym memberships.
   

Lifestyle benefits

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• Employee discounts at a wide range of high street and online retailers.
• Interest-free season ticket loans.
• Cycle to Work scheme.
• Discounts on cinema tickets, live events and much more.

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How to Apply

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Please complete our application and include:

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• Your CV and Cover Letter (PDF or Word format).
• Responses to the application questions

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Important information

​

• This role is open to candidates based in the UK who have the right to work in the UK.
• Applications that do not include all the requested information may not be considered.

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Next Steps

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Application deadline: Monday 20 July 2026, 11:59pm

Please note that we reserve the right to close this vacancy early if we receive a high volume of strong applications
 

Interviews: Week commencing Monday 27 July 2026.

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Expected start date: August 2026.

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We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups, including people from ethnic minority backgrounds, LGBTQ+ individuals, previous convictions and those with lived experience of the conditions we represent.

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We are committed to fair and inclusive recruitment, with disclosure only requested where relevant at the appropriate stage

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If you require any reasonable adjustments or additional support at any stage of the recruitment process, please let us know. We will work with you to understand your needs and make the recruitment process as accessible as possible.

 

Please download the job description to see full role responsibilities