Head of service development jobs

Events Officer
Working Hours:  37 hours per week
Salary: 28,050 to  31,000 per annum 
Contract: 12 months Good opportunity for role to become permanent in future.
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for dedicated and passionate Events Officer to join our team based in Hatfield!

How will you make a difference? 

Manage, develop and evaluate an engaging programme of events fundraising, and support the Community Fundraising Officer when delivering local events to raise a target income of £90k . Support groups and individuals organising fundraising events and activities on behalf of hyh. To support the development and delivery of the Communications Plan.

What can we offer you?

• A supportive and inclusive work environment
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday purchase scheme 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home to be agreed with line manager
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments.  Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships. 

What will you be doing? 

Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
 

• Identify, develop and support existing and new community and events fundraising activities to increase and generate significant net income and supporter engagement
• Provide excellent donor care for all fundraising activities, to develop productive and lasting relationships with the community and convert them into loyal supporters
• Assist the Head of Fundraising & Communications  in the development and delivery of hyh’s Events and Communications Plans
• Update donor CRM databases and website

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 24th November 2025.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

The Battersea Infrastructure Services Team is looking for someone to join them as a Infrastructure Services Administrator, to provide effective, efficient and customer-focused administrative support for the team.

Within this role, you will be pivotal in keeping Battersea's centres running, as the first point of contact for customers, covering the helpdesk and office duties, administering the stock system, ordering supplies and managing POs, and carrying out general health and safety administrative tasks.

We are looking for someone who has experience of working collaboratively with colleagues from different teams, has strong organisational skills and experience of delivering high quality administrative work and customer service.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages:

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real-time interviews.

Closing date: 13th November 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.

Community Engagement Officer

This role is a FT maternity cover contract over a 15 month period, 38.75 hours pw with some weekend and evening working included. Overseen by our Head of Fundraising, this role primarily covers running the Shelters events alongside supervising our  non animal related Volunteers overseeing the running of our two Charity shops , actively recruiting and managing new corporate sponsors and donors including our Helping Hands offering and attending general networking events.

A full description of the role is below. There is a six month probationary period and the rate of pay will be £13.25 ph plus other staff benefits including a work place pension and company sick pay.   

This role will suit an enthusiastic, hardworking, self-motivated individual who  likes a split of indoor and outdoor working. A practical individual the applicant must be confident and personable dealing with all types of people. A full driving licence is required and an immediate start would be preferred with a closing date of 30th November 2025.

Please note that due to the expected high number of applicants we regret that we will be unable respond to those not invited in for an interview, but would like to thank all those that have applied.

CHELTENHAM ANIMAL SHELTER

JOB DESCRIPTION 

Title: Community Engagement Officer

Responsible to: Head of Fundraising

Post Objective: Working under the direction of the Head of Fundraising, to take responsibility for any community engagements. This being Corporate led commitments, events and management of Volunteers and the Charity Shops.

Responsibilities :-

• Work effectively as part of the Management team reporting directly to the Head of Fundraising to ensure that the Shelter is run in accordance with the instructions of the Board of Trustees.

• In conjunction with the Head of Fundraising and Fundraising team promote a range of fundraising events and functions on behalf of the shelter throughout the year including regular weekend activities, working closely with and involving other members of the management team, other staff and volunteers. Look after the entire life cycle of each event from initial enquiry/plan to completion.

· In conjunction with the Head of Fundraising and Fundraising team oversee regular Corporate groups attending the shelter, encouraging them to fundraise beforehand and afterwards. Support and lead their CSR day at the shelter.

· Responsible for the acquisition of new corporate partners and the effective stewardship and development of existing corporate relationships to maximise long-term support for the organisation.

 · Take the lead on any General Shelter talks within the local community.

· Collaborate with the Education team and support them with workshops where requested and relevant.

· Manage and oversee events on the day of happening, including problem solving, welcoming guests/supporters, directing event set-up, communicating with staff and organizing vendors. Ensure all event equipment such as gazebo’s, tables, chairs, information stand, marketing materials, etc are available and loaded onto vehicles the night before and then unloaded when returned.

• Communicate with other members of the Fundraising team to create effective advertisements for each event, creating paper based items such as posters and information or for the website/Facebook online advertisements for individual events., leaflets and online advertisement.

• Anticipate and plan for different scenarios and where necessary plan multiple events at once.

· Have overall responsibility for the promotion and performance of the onsite and offsite Charity Shops liaising regularly with and managing the Onsite Shop Supervisor and offsite Shop Manager. Ensure that the EPOS system incorporating the Retail Gift Aid process works correctly and captures GA where possible.

· Actively promote and coordinate the collection of items for fundraising recycling, via the individual Charity Shops.

· Coordinate the distribution, collection and careful recording of money spinners , individual money collection tins and food collection bins.

· Pro-actively seek out new collection sites and times, gaining local council licences where necessary and be involved and co-ordinate these. Includes street collections ( Christmas and Race week)  via Cheltenham Borough Council, Pets At Home store collections and regular supermarket collections.

· Ensure events are well manned by Volunteers and as much support is given as possible to all activities profiling the Shelter.

· Post and monitor adverts for and then recruit and induct new Volunteers for various non animal related roles as demand dictates within the Shelter.

· Monitor, encourage and support those volunteers in all aspects of daily life within both the Shelter and at all external events.

· Record regular hours of all Volunteers, hold thank you events and organise recognition certificates for long service Volunteers.

· Attend various Networking events to make new contacts and keep up to date with all local and national Volunteering groups and news.

· Promote the Animal Shelter in a positive and pro-active manner by improving systems and methods and provide an exemplary lead to staff.

· Provide excellent customer care when in contact with members of the public, supporters, sponsors ,and other’s presenting a professional image at all times.

· Carry out any other reasonable duties as required by the General Manager, Operations Manager or Head of Fundraising

JOB PROFILE

JOB TITLE: Lead Trusts & Grants Officer

RESPONSIBLE TO: Senior Trusts & Grants Manager

HOURS OF WORK: Full time 35 hours per week

LOCATION: Home working/ Hybrid

DURATION: Permanent

SALARY / GRADE: £32,330

KEY WORKING RELATIONSHIPS

• Senior Trusts & Grants Manager

• Trusts & Grants Officer

• Director of Fundraising, Marketing & Communications

• Chief Operating Officer

• Senior Leadership & Service Managers

• Grant making trusts and foundations

• Major Donors

PURPOSE OF THE ROLE

The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.

MAIN DUTIES AND RESPONSIBILITIES

Fundraising and Grants Management

• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.

• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.

• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.

• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.

• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.

• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.

Team Management and Development

• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.

• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.

Personal specification

Knowledge and experience

• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)

• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)

• Experience in writing persuasive proposal documents and bids (E)

• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)

• Experience in supporting service teams to deliver complex projects on time and to budget (E)

• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)

Qualifications and Education

• Graduate level or equivalent significant professional experience in fundraising/bid

Skills and abilities

• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)

• Shows good professional judgement (E)

• Can successfully operate matrix management of complex projects at a national level (E)

• Delivers high quality work with minimal supervision and direction (E)

• Able to communicate clearly and engage with stakeholders at all levels (E)

• Is successful in securing positive external relationships with stakeholders and supporters (E)

• Demonstrates personal credibility (E)

• Demonstrates experience and ability in impact reporting (D)

• Ability to research the sector to identify the best prospects (D)

• Has the capacity to deal with complex issues and is good at problem solving (D)

• An exceptional administrator with excellent organisational and writing skills (E)

• Self-starter, used to working to deadlines and delivering against KPIs (D)

Accountability

• Shows previous experience of achievement of income targets (E)

• Shows previous experience of excellent funder or similar relationship stewardship (E)

• Able to contribute to the development of income growth strategy and strategic goals (D)

Behaviours

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross-functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Values the opinion of others. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives.

Join MSI UK as a HR Business Partner – Central to Our Mission and Future 

Are you ready to make a real impact through strategic HR leadership? As a HR Business Partner at MSI UK, you’ll play a key role in driving business success, enhancing the colleague experience, and shaping the future of our organisation.

Contract Type: Permanent, Hybrid
Hours: 35 hours per week, Monday to Friday
Salary: £42,213.23 – £51,078.01 (dependent on location and experience)

What You'll Do 

As a trusted HR Business Partner to our leadership teams, you’ll deliver expert HR support across your designated locations. You’ll lead on:

• Strategic HR delivery aligned with organisational goals and values
• Employee relations – providing a first-class service that reflects our values and ensures compliance with UK legislation
• Policy and programme development – shaping initiatives that support our people and culture
• HR service excellence – contributing to a high-performing, collaborative HR team

You’ll be a visible, proactive presence across the organisation, supporting managers and colleagues to navigate challenges and drive positive outcomes.

About You 

You’ll bring a strong foundation in HR, ideally CIPD Level 7 qualified, and a passion for people-focused leadership. Key strengths include:

✔️ HR Expertise & Employment Law – confident in applying legislation and best practice
✔️ Employee Relations – experienced in managing complex ER cases with empathy and professionalism
✔️ Communication & Tech Savvy – articulate, approachable, and proficient in HR systems
✔️ Autonomy & Integrity – self-directed, discreet, and trusted to handle sensitive matters

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Ready to make a difference?
Apply now and help us shape the future of HR at MSI UK.

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, London Spine points 33-29
• Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Monday 24 November 2025

Interviews will be held in person: Tuesday 9 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Grade: Band 3, London

Salary:

Spine points 33-29

Starting salary £43,715 p.a. rising to £48,846 p.a.

Location: PCS Clapham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Date: November 2025

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Salary: £35,000–£42,000 per year (starting salary typically at £35,000 with progression based on performance and experience)

Contract: Permanent

Location: Islington (EC1V 4NB) and Barking (IG11 8GR)

About the role

We’re looking for someone who shares our passion for promoting youth voice, believes in the power of education to drive change, and thrives in a collaborative, values-led team. You’ll bring a proactive, solutions-focused mindset and the ability to balance strategic thinking with day-to-day operational delivery.

Additionally, this role will play a key part in the development of our youth offer and the creation of online resources for teachers and schools. As part of a small charity making a big impact, you’ll help ensure Ben’s legacy continues to reach and inspire thousands more young people across London and beyond.

Key Responsibilities

Youth Programmes Management and Delivery

• Manage the operations of the charity’s youth programmes in London including our two Choices & Consequences exhibition sites, Youth Ambassador Programme and other projects.
• Deliver inspiring, high-quality workshops and help train others by modelling best practice and supporting their development
• Work closely with the team to maintain consistently high standards across all our programmes, playing a key role in quality assurance and continuous improvement.
• Take the lead on specific projects as needed, helping us grow and evolve our youth work in line with our mission.

Programme Development

• Assist with the review, shaping and strengthening our youth programmes by using insights from young people and service user feedback to inform ongoing development and improvement.
• Review, design and create engaging learning resources in collaboration with the Head of Programmes, including youth programmes and online resources for teachers and schools.
• Use feedback and evaluation data to support learning and improvement across the charity, and produce clear, insightful reports for internal use, stakeholders and funders.

People Management & Development

• Induction, training, development, performance management and line management for two direct reports (Youth Programmes Officers)
• Induction, training development and performance management of freelance facilitators and actors
• Work with the Head of Programmes to provide training to youth programmes delivery staff

Advocacy and Engagement

• Promote the work of the Ben Kinsella Trust and identify new leads and wider engagement in our workshops
• Represent the views of the Ben Kinsella Trust by speaking at public events
• Carry out any other reasonable duties in line with the role, as requested by your line manager, to support the smooth running of the charity

Person Specification

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.

While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.

Experience & Qualifications

• Experience in a similar/equivalent role in youth work, teaching, or programme/project management
• Significant experience delivering workshops, education, youth programmes or training to a diverse range of young people
• Experience in training adults or colleagues
• Experience of successful collaborative working with senior managers, practitioners, and stakeholders
• Experience of leading and managing teams, freelance or part time staff
• Experience of designing and creating learning resources and youth/education programmes
• Experience of programme and project management

Skills and Knowledge

• An effective educator, with the ability to empower and educate young people to achieve ambitious learning outcomes
• An understanding of knife crime, youth violence and other key current issues affecting young people
• Ability to work independently, with initiative, able to manage multiple priorities and projects effectively
• Programme and project management skills with an organised and proactive approach
• Written and verbal communication skills with attention to detail
• Familiarity with the youth work, education and charity sectors

Key Attributes and Values

• Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
• Empathetic and youth-centred – able to build trust and create safe, inclusive spaces where young people feel heard, respected, and supported
• Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
• Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice

Benefits

• Flexible working opportunities where possible
• 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
• Contributory pension scheme
• Cycle to work scheme with the Green Commute Initiative
• Personal development opportunities

How to apply

If you would like to apply for this role, please submit a CV and supporting statement, outlining how you fulfil the person specification (experience, skills and knowledge, key attributes and values) for this role.

Applications close: 10th November at 3pm

Interview schedule:

• 1st stage, 20th and 21st November (virtual)
• 2nd stage 27th and 28th November (in person)

The Vacancy

Community Builder (Community Development) – Norwich

Salary: Up to £33,995 per annum   

Location: Remote in Norwich with travel within the UK. See the “Please Note” section below for further details.

The vacancy   

We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.  

Please see below for more information on what just might be your future role.  

About The Role  

As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections. 

You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.  

About You  

You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change.  You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.

We are looking for someone with:  

• A Community Development qualification and/or transferable Community Development skills and experience.

• A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.    

• Strong communication and interpersonal skills, with the ability to build relationships that drive action.  

• A track record of successful collaboration with internal and external partners and stakeholders.  

• Effective and efficient organisational and IT skills. 

PLEASE NOTE:  

• The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered).  The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.  

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.   

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.  

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check   

About the Team  

You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.

Please see the job description for more details.  

Closing date: 9th November 2025

Please note: We may close this vacancy early should we receive a high volume of strong applications.  

Head of India Office

Location: ITF Delhi Office

Are you a seasoned leader with a deep understanding of the Indian political and trade union landscape? Can you build strategic relationships and drive meaningful change for workers? The International Transport Workers' Federation (ITF) is looking for a dynamic and strategic Head of Office to lead our presence in India and shape the future of transport workers' rights.

This is a unique opportunity to be at the helm of our Delhi office, overseeing our programmes, engaging with key stakeholders, and strengthening the labour movement across all transport sectors in India and South Asia.

About the Role

As the Head of the India Office, you will be the senior representative and strategic leader for the ITF in the region. You will have overall responsibility for the operational and political effectiveness of the Delhi office, ensuring our work is aligned with both regional and global objectives.

Your key responsibilities will include:

• Strategic Leadership: Providing high-level oversight of all work programmes and administrative functions, ensuring the office contributes decisively to the ITF's regional and global strategies.
• Stakeholder Engagement & Union Strengthening: Building and maintaining strong, strategic relationships with ITF-affiliated unions and potential affiliates. You will offer high-level political and strategic support to advance organising, advocacy, and leadership development.
•  Programme & Project Delivery: Ensuring the effective implementation of ITF priorities and regional work programmes. You will facilitate the development, implementation, and reporting of donor-funded projects to achieve their contractual objectives.
•  Team & Office Management: Overseeing the operational functioning of the Delhi office, including staff management, fostering a collaborative and high-performing team environment.
• Championing Inclusion: Leading on the commitment to advance the leadership and empowerment of women and young workers, ensuring they are central to all regional strategies and activities.

You will report directly to the Asia Pacific Regional Secretary and work closely with the regional leadership team.

About You

We are looking for a proven leader who is passionate about workers' rights and has the strategic vision to grow our impact in India. You are a politically astute professional with excellent communication skills and a talent for building consensus.

To be successful in this role, you will have:

• Proven Senior Leadership Experience: A track record of leading teams and offices, preferably within a membership-based, trade union, or non-profit context.
• Expertise in the Region: A deep understanding of the political, economic, and social landscape of India and South Asia, particularly relating to labour rights and the transport sector.
• Exceptional Relationship Builder: Demonstrable experience in high-level stakeholder engagement with unions, government bodies, and other key actors.
• Strategic Programme Manager: Strong experience in overseeing multiple work programmes and managing donor-funded projects, ensuring delivery against strategic objectives.
•  A Commitment to Empowerment: A genuine and demonstrable commitment to advancing the leadership of women and young workers within the labour movement.
• Fluency in English: Exceptional written and verbal communication skills in English are essential for high-level reporting, advocacy, and representation.
•  

We would love to hear from you if you are:

• A strategic thinker who can translate vision into actionable plans.
• Resilient, adaptable, and able to thrive in a dynamic environment.
• A collaborative leader who can manage, motivate, and develop a diverse team.

How to Apply

If you have the experience, passion, and drive to lead our work in India, please submit your CV and a covering letter outlining how you meet the requirements of the role.

WHY WORK FOR US 

The ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel. 

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity. 

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world. We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values:

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Superstore Manager

Foss Island Retail Park, York, North Yorkshire

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Superstore Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

The role of Superstore Manager involves managing the day-to-day operation of the charity’s first superstore including managing a team of 18 employees consisting of the Deputy Superstore Manager, Department Team Leaders, Superstore Assistants and a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.

You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
 

Specifically, you will be responsible for:

Driving Success in Our Charity Superstore

• Leading on visual merchandising and display to create a welcoming and inspiring shopping experience that reflects our brand and values.
• Ensuring efficient stock management and generation, so our shop floor is full of high-quality, desirable items that attract customers.
• Maintaining impeccable shop standards and ensuring the store layout supports both customer engagement and operational efficiency.
• Managing and being accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
• Building relationships and working closely with wider functions across the charity such as Facilities, Marketing, Volunteer, and social media teams to ensure the plans are fulfilled and executed.

Efficient Stock Management

• Oversee effective stockroom systems to ensure smooth processing and redistribution of donations, including identifying high-value or surplus stock for resale through online marketplaces or other Yorkshire Cancer Research stores.
• Conduct regular stocktakes to maintain accountability and efficiency.

Inspiring and developing a passionate team

• Recruiting, developing, and retaining talent, fostering a supportive and inclusive environment.
• Conducting regular performance development reviews for paid employees, implementing and supporting personal development and growth.
• Providing necessary training and resources, ensuring the shop is always adequately resourced and prepared to operate seamlessly, even in your absence.
• Having line manager responsibility for the shop management team, working together to ensure there is management and team cover and sufficient volunteers to operate all trading hours.
• Implementing appropriate training and support for all volunteers to ensure they adhere to all guidelines and legislation including Health and Safety and GDPR.
• Ensuring that all charity policies, shop standards and operating procedures are communicated effectively to all volunteers and are maintained and followed consistently.

 Delivering financial excellence

• Data-driven decision-making, using shop performance insights to inform strategies that maximise income and profitability.
• Accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
• All shop administration including cash handling and banking functions, ensuring the team work to the highest standard, accurately and on time, always adhering to charity policy and procedures.
• Reviewing weekly sales figures and from these identifying ways to maintain and maximise income, ensuring information is accessible to volunteers so they are kept up to date.
• Working with the Head of Retail and Finance team to set challenging sales budgets and stretch targets that are achievable or exceedable, and drive and motivate your team to achieve and exceed them.

Championing exceptional customer and supporter service

• You’ll create an environment where every supporter and customer feel valued, ensuring:
• Outstanding service across all touchpoints, from the shop floor to the till point, including seamless and secure payment processes.
• Any complaints are managed effectively and efficiently, escalating to Head Office where they cannot be resolved at a local level.

Building Connections and Driving Engagement

• You’ll act as a proactive ambassador for Yorkshire Cancer Research, generating support and income through:
• Engaging with the local community and businesses to secure donations, build partnerships, and promote the charity.
• Maximising the use of community spaces in-store, hosting events that align with our mission while driving additional income and fostering engagement.

Ensuring Compliance and Best Practices

• You’ll uphold the highest standards of compliance, ensuring adherence to Yorkshire Cancer Research policies in:
• Health and safety, safeguarding, and security.
• Administrative procedures and People management policies.

About You

To be considered for this role, you will need:

• To be educated to A Level or equivalent or have experience in a similar role at a similar level.

· To have experience of managing a large and diverse team of people/volunteers including recruitment and development.

· To have previous retail experience in the charity sector.

· To have previous experience with a high-volume Fast Moving Consumer Goods (FMCG) retailer is desirable.

· Experience of meeting and exceeding targets within a retail environment.

· Experience of opening a new shop is desirable.

· Experience in managing high-volume retail environments.

• Strong organisational and managerial skills with success in previous roles leading teams.

· A commercial mindset with proven profit and loss management.

· To be creative and forward thinking.

· To be to handle challenging situations with confidence and professionalism, finding solutions and maintaining composure under pressure.

· Confidence with technology, being able to adapt to new systems and processes to support the smooth running of Superstore operations.

· A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

o A check on your employment history by seeking two references

o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

o A check on your highest educational achievement(s)

o A check on your professional qualification(s)

o A DBS check at an enhanced level with the children’s barred list due to the requirement to supervise and train volunteers under the age of 18 years.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 18 November 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please the People Team.

The Vacancy

Community Builder (Community Development) – Inverness 

Salary: Up to £33,995 per annum   

Location: Remote in Inverness with travel within the UK. See the “Please Note” section below for further details.

The vacancy   

We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.  

Please see below for more information on what just might be your future role.  

About The Role  

As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections. 

You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.  

About You  

You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change.  You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.

We are looking for someone with:  

• A Community Development qualification and/or transferable Community Development skills and experience.

• A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.    

• Strong communication and interpersonal skills, with the ability to build relationships that drive action.  

• A track record of successful collaboration with internal and external partners and stakeholders.  

• Effective and efficient organisational and IT skills. 

PLEASE NOTE:  

• The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered).  The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.  

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.   

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.  

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check   

About the Team  

You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.

Please see the job description for more details.  

Closing date: 9th November 2025 

Please note: We may close this vacancy early should we receive a high volume of strong applications.  

Health & Safety Coordinator

This is a fixed term contract for 12 months max, to cover maternity leave.

The hours are 37.5 hours per week, Tuesday - Saturday

The role:

The Health & Safety Coordinator will provide support across the Rothschild Foundation to ensure that all appropriate health and safety, risk management, and related compliance systems and procedures are in place, reviewed and updated regularly.

This role is responsible for producing incident reports and submitting RIDDOR reports, undertaking weekly and quarterly playground inspections, as well as responding to all queries - both internally and externally - relating to health and safety.

Key Responsibilities:

• Conduct investigations into workplace and visitor incidents, and be directly responsible for the necessary record keeping and any claims management.
• Working with the Security Department, and supporting as required with fire testing and safety. You will work with the Head of Security on disaster planning and the disaster team in general
• Ensure contractor management policy is followed, and new contractors are onboarded correctly with all documents checked
• Undertake weekly and quarterly routine inspection of the children’s woodland playground at Waddesdon Manor, ensuring all paperwork is completed, reporting any required works, and liaising with ROSPA and the insurers during their annual inspection
• Make the action points for the H&S Committee meeting, distribute these in a timely manner, and support preparation of the agenda in advance of the meeting
• Ensure Heads of Departments update and maintain all risk assessments for their business area and that record of awareness forms are completed annually, and remind Heads of Department about conducting new activity risk assessments
• Coordinate mandatory training for the Rothschild Foundation using the e-learning system and regularly produce reports on staff members that have not completed the required modules and flag to the relevant line manager

You will be a great fit if...

You have great attention to detail and excellent record keeping skills, as well as 2 years of relevant work experience in a similar role. You'll have experience working in health and safety and the ability to process incident reports and undertake inspections.

Rewards for working with us:

• Waddesdon Discounts
• National Trust Staff Card
• 25 days annual leave per year plus 8 public holidays pro-rata
• Enhanced Sick Pay
• We will top up your pension by matching any contribution you make up to 10% of your basic salary
• Mental Health and Wellbeing Support

To see the full job description, please see the attachment. TO APPLY, please submit your CV and Covering Letter explaining how your skills match those outlined above.

We are looking for an experienced and passionate Research & Operations Manager to work as part of our Fundraising Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants and Partnerships.

Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Corporate Partnerships have launched several exciting partnerships across both charities and that portfolio and team continue to grow.

How you will make a difference

We are looking for a Research and Operations Manager to join our passionate fundraising team. You will play a pivotal role in driving high-value fundraising outcomes across Rethink Mental Illness and Mental Health UK by delivering a strategic, insight-led approach to prospect research and portfolio management.

Managing the Senior Philanthropy and Research Officer you will oversee the identification, qualification and prioritisation of prospects across Philanthropy, Trusts & Grants and Corporate Partnerships. You will lead on due diligence processes, prospect pipeline management, connection mapping and the development of systems and tools that enable data-driven decision-making. Working closely with senior fundraisers and the Interim Head of Trusts and Philanthropy, you will ensure teams have the intelligence and insights needed to build strong, meaningful donor relationships.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We are looking for a Sector Development Lead to drive growth and impact in the primary education sector at a pivotal moment for the Leadership Skills Foundation.

 This newly created role comes at an exciting time: we’re expanding our programmes, deepening partnerships, and rolling out a refreshed brand.

You’ll play a key role in helping us reach more young people and maximise our impact.

As Sector Development Lead, you’ll lead income generation and customer growth in the primary sector. From designing integrated sales and marketing strategies to delivering outreach and events, you’ll champion our offer and act as a trusted sector voice - shaping offers that meet the needs of schools, empower learners, and delight our customers.

We’re seeking someone with experience in sales, sector development, or programme growth, with a proven ability to achieve ambitious targets. You’ll bring creativity and confidence in delivering outreach campaigns across both digital and in-person channels, underpinned by a strong understanding of the UK education system, particularly with insight into the primary sector.

Thriving on building relationships and influencing stakeholders, you’ll use data and insights to inform decisions and adapt approaches. Alongside these skills, you’ll be a collaborative team player and a compelling storyteller, able to balance strategic thinking with hands-on delivery as well as passion for creating meaningful opportunities for young people.

If you’re an experienced development professional who thrives on spotting opportunities and delivering results, we’d love to hear from you.

Role purpose:

Drive the growth of the primary education sector, leading on centre acquisition, income generation, and customer experience.

Develop and deliver integrated sales and marketing strategies, including digital lead generation, network development, key segment outreach, and data-led campaign planning.

Act as the sector lead, using insight to shape positioning, monitor market maturity, and influence internal and external strategy for long-term impact.

Key responsibilities:

Planning

Shape and deliver the Primary Sector Development Plan.

Sales & growth delivery

• Drive income and centre growth targets across all relevant programmes.
• Develop tailored acquisition and conversion strategies by segment, including cold outreach, warm lead nurture, events, and campaigns.
• Track and report against sector income targets, centre growth metrics, lead conversions, and ROI using dashboards and data analysis.

Marketing and lead generation

• Design and test sector-wide digital campaigns in collaboration with marketing teams and, where relevant, external agencies.
• Manage audience segmentation, personalised journeys, email marketing, and paid social media campaigns targeting school leaders, MATs, and parents.
• Plan and deliver events related to the Primary sector and represent the organisation externally when required.
• Contribute towards content strategy across case studies, impact stories, webinars, and sector PR/editorial opportunities as required.

Customer Experience (CX) & retention

• Lead on sector-specific centre onboarding, retention strategies, and cross-sell pathways.
• Be responsible for mapping and reviewing the customer journey, reducing friction for customers, and removing internal barriers.
• Develop Customer Experience led comms plans to ensure consistent, high-quality touchpoints that support relationship building and long-term value.

Collaborate across teams and support innovation

• Contribute to team planning meetings, training sessions, and department-wide initiatives.
• Support the induction of new team members and contribute to a collaborative, learning-focused team culture.
• Be an engaged member of the Engagement and Marketing Directorate and carry out any other reasonable duties as requested by the Head of Business Development. 

 Skills, experience, and knowledge

 Essential 

• Proven experience leading sales, sector development, or programme growth.
• Experience in designing and delivering multi-channel marketing or outreach plans, ideally across digital and in-person formats.
• Demonstrable success in achieving income and acquisition targets within a complex stakeholder environment.
• An understanding of education systems in the UK, particularly the primary sector.
• Experience of working on your own initiative, taking a pro-active approach to your work.
• Strong communication and interpersonal skills.
• High level of presentation skills to external stakeholders.
• Experience of data management and analysing insight to inform decision making.
• An ability to network, influence and build relationships with key stakeholders and customers.
• Collaborative mindset with the ability to build strong working relationships across teams
• Ability to use Microsoft Office programmes comprehensively to support customer interaction and information presentation.
• An ability to prioritise your workload and focus on importance of tasks.

Desired

• Experience with campaign management tools and marketing platforms (e.g., HubSpot, Mailchimp, Google Ads, LinkedIn Campaign Manager).
• Experience working directly with or selling into primary schools, MATs, or local authorities.
• Strong understanding of the UK primary education landscape, including MATs, independent schools, and local authority priorities.
• Understanding of education inspectorate frameworks, and how they impact school decision-making.
• An understanding of awarding body function and responsibilities.