Head Of Service Jobs in Liverpool

Families Employment Specialist

Part time (0.6 FTE) with flexible hours

Location: Home Based (flexible)

Fixed term for 18 month initial contract

Are you passionate about supporting people to overcome barriers to secure meaningful employment?  Do you have the resilience and drive to solve any problems that arise on this journey?  If so, we are keen to hear from you.

It's an exciting time to join The Poppy Factory as we expand and offer services to more people within the military community. This new service commenced delivery in early 2023, and is the result of a funding pilot from the Armed Forces Covenant Trust.

The successful candidate will be working closely with our partners at The Ripple Pond to help the families and carers of veterans with health conditions gain and retain employment. They will also be supported by our existing team, building on the foundation of 100 years of experience and expertise in helping veterans with health conditions.

We are looking for people who place importance in values such as empathy, collaboration and adaptability and are especially interested in applicants who have lived-experience within the military community as a spouse or family member.

We anticipate this role will be primarily home-based with all necessary IT equipment provided, therefore applicants will need an appropriate space to work at home. There will be occasional travel required for national team meetings in Richmond. These currently take place 3 times a year and require an overnight stay. There will also be periodic in-person meetings with colleagues which can take place at a convenient location locally.

We are especially looking for people who meet the following:

• Lived experience of being a family member of serving military or veterans
• Experienced in helping others in need of support. This could be in employment, housing, health, social care. It could also be in a voluntary or personal capacity.
• Able to apply sound judgement and make reasoned decisions based on available information.
• Good at research and investigation, finding information and services that could help someone.
• A confident communicator with a warm and approachable manner.
• Someone who can quickly and successfully build rapport and relationships with colleagues, clients and partners.
• Creative problem solvers who are motivated by a challenge and focus on solutions.
• Strong sense of shared purpose with The Poppy Factory’s mission and values.

We are keen to make this role as accessible as possible to people who need a flexible working pattern and this can be discussed at interview. Hours could include weekends or evenings if this best serves the people we are supporting.

If you are excited to be part of an ambitious and growing service, this could be a fantastic role for you.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) and LGBT+ candidates as these groups are currently under-represented in our organisation.

The Poppy Factory aims to be an exemplar employer.  We provide competitive terms and conditions of employment including:

• A generous company Pension scheme
• Company-paid life assurance
• 35 days' basic holiday entitlement (FTE) including Christmas closure and bank holidays

For the full job description and more information about the role please download the Candidate Pack

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. You may address your covering letter to Tom Adam, Head of Service Development.

The closing date for applications will be 1 January 2024.

For an informal conversation about the role, please contact Keiron Coombs.

No agencies please.

The successful candidates will be subject to an enhanced DBS check. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

We are a family friendly employer and happy to discuss flexible working.

ABOUT US  

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.    

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.    

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.    

THE ROLE  

Given unprecedented demand for our services and increasing opportunities for NEA to continue to lead the development of national qualifications which improve the standards of practical work and the quality of energy advice services for low income and vulnerable householders, we have an exciting opportunity for a motivated and proactive individual to join us in the position of Training Programme Delivery Manager to work on a full-time basis, 37 hours per week. This is a fixed term contract for 2 years. 

The role is based in NEA’s Development and Partnerships Directorate and will report into the Head of Training and Assessment. The Training Programme Delivery Manager will confidently lead on the successful planning, running and completion of NEA training projects. 

The successful candidate will work collaboratively with a variety of internal and external NEA stakeholders; supporting and assisting on the roll out of new training products designed to reach current and future audiences and sectors and ensuring that training projects produce the necessary outputs while meeting deadline budgets. 

As Training Programme Delivery Manager, you will contribute to the marketing and assist in the promotion of NEA’s training and assessment services, supporting the development and delivery of NEA’s training and assessment strategic partnership plan. 

You will be an excellent communicator, both written and verbal, and you will have the ability to maintain strong reporting systems, including analysis of live prospects, programme outputs and progress, producing varying reports for the Head of NEA Training and Assessment. 

You will be highly engaging and will work with senior colleagues to develop and embed new and existing NEA external training delivery partnerships enabling continued partnership growth.

This post provides an exciting and rewarding opportunity to drive the development and implementation of NEA training and Assessment projects through successful collaboration, project management and positive engagement of potential partners. 

What you will need to succeed  

The right candidate will be highly motivated with the ability to work collaboratively and alone in a dynamic and fast-paced environment. 

You will have a proven history in project management, possessing the ability to develop and manage work programmes in response to analysis of need and to prepare and manage project budgets and produce high quality written and numeric reports. 

As an excellent communicator you will be skilled in the engagement of commercial and voluntary sectors in relation to skills and qualifications and the engaging and influencing of new and existing external delivery partners with demonstrable experience in building and maintaining partnerships. 

The successful candidate will be a confident and experienced public speaker and you will be proactive in the promotion of the Training and Assessment team as well as the wider organisation and its credibility at the highest level. Your ability to promote NEA’s training programmes will be embedded in a commitment to the aims and objectives of the organisation which you will be able to demonstrate. 

You will be able to evidence good written skills and reasonable numeracy, especially in the context of submitting and presenting reports to Government departments and other funding bodies or sponsors.

We are offering  

• £38,006 - £42,169 per annum (scale Points 29-33) plus London weighting of £3,300 if applicable 

• 11½% non-contributory pension 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus all local public holidays (within the region you are based) per annum 

• Flexible working arrangements including the opportunity for Hybrid working 

• Enhanced family friendly payments 

• Employee Assistance Programme. 

The closing date for all applications is 12:00 noon Monday 08 January 2024. We anticipate interviewing the week commencing Monday 22 January 2024.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please.  

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927  

Head of Service

We are looking for a Head of Service to join the team in this home working role.

If you want to play a pivotal part in shaping the lives of children, young people, and families within Birmingham, then we would love to hear from you.

Position: 2394 Head of Service

Location: Homebased

Salary: £50,000 - £55,000 per annum

Hours: Full-time, 37 hours per week

Contract: Permanent

Closing Date: 24th December 2023

Shortlisting Date: 27th December 2023

Stage One Interview Date: 3rd January 2024

Final stage interview Date: 17th January 2024

You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families and communities to find long-lasting solutions to the challenges they face.

The Role

The organisation provides support to families in Birmingham with children aged 0 – 5 as part of the Birmingham Forward Steps partnership.

You will be responsible for leading a team of passionate professionals, ensuring the provision of high-quality services and programmes that meet the diverse needs of children and families. You will work closely with multiple partners and the communities of Birmingham to ensure that Birmingham Forward Steps deliver effectively throughout the Children’s Centres and Family Hubs.

About You

As the Head of Service, you will be a principled and visionary leader with a track record of expecting and eliciting high standards and driving strategic direction in a complex and dynamic environment.

You are passionate about making a difference in the lives of children, young people and families. You will have knowledge and experience of developing and implementing appropriate services that support children and families holistic development, resulting in successful, quality outcomes, with a focus on continuous improvement and learning.

Your effective communication skills will see you work successfully in collaboration with a diverse range of stakeholders and partners and you approach change with adaptability, resilience and kindness.

If you are ready to make your mark in the largest service and develop it for the future, we look forward to meeting you.

When you click to apply you will be able to view the Job Description/Person Specification.

About the Organisation

An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, pre-school nurseries, family support and children affected by imprisonment and offending.

Benefits include:

• Continuous professional development
• Regular support through supervision, appraisal & wellbeing initiatives
• In house learning platform
• Generous pension scheme
• Employee Assistance Programme
• Healthcare cash plan
• Charity discount scheme

We actively encourage applications from a broad and deep range of backgrounds and experiences.

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.

The organisation is a Living Wage Employer.

Other roles you may have experience of could include Service, Service Manager, Director of Service, Head of Service, Children’s Service, Family Service, Children and Family Service, Head of Childrens Service, Service Manager Children and Young People, Children’s Registered Manager, Social Work Manager, Director Childrens Services, Social Worker, Family Support Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Purpose

The Head of Programmes (HoP) has oversight of, and provides quality assurance to, THET’s centrally managed programmes, as well as coordinating UK inputs to the delivery of country- led projects. They will ensure all programmes are delivered to a high standard, on time and on budget. They are also responsible for managing the programmes team as a whole, ensuring a supportive, learning environment is in place. This role furthermore represents THET to external audiences and positions the charity in relation to any new business opportunities.

What is expected of you in the first six months?

• Review and build on mechanisms for providing quality assurance and oversight toTHET’s centrally-managed programmes
• Take on responsibility for delivering one of THET’s centrally-managed programmes by leading regular project meetings, building relationships with donors and external stakeholders, and coordinating the submission of a quarterly report.
• Take forward actions from the recently held team away day, around inculcating a learning & development environment, spotlighting programme impact, and setting up an internal partnership support working group.
• Familiarise yourself with your line managers’ ways of working and support them through the annual appraisal process.

Main responsibilities

Programme oversight

Overall responsibility for the management of the full portfolio of THET’s centrally-managed programmes, ensuring programmes are on track and to budget, and complying with internal procedures and donor regulations.
Where applicable, contribute directly to the project management of a particular programme.
Ensure programmes are managed within agreed standards and risks are identified,mitigated and escalated as appropriate.
Regularly review progress against the agreed priorities with the programme managers.
Ensure relevant programme monitoring and management visits are undertaken as
appropriate and to the agreed standards.
Liaise with other THET teams to identify areas for more effective collaboration.

Programme quality
Support the review and updating of quality grant management systems, processes and tools to guide the delivery of quality grants management programmes.
Support the roll-out and review of THET’s quality programme standards.

Health Partnership Capacity Development
Oversee the guidance and support provided to Health Partnerships.
Contribute towards the development and delivery of health partnership capacity development initiatives, including resources and events.

Narrative reporting and external communications
Quality assure the preparation of narrative reports to donors.
Serve as the main focal point for communications to private and institutional donors as appropriate.
Maintain communications with external partners, building relationships with strategic THET partners.
Prepare reports for the Board and Programmes Quality Committee on a quarterly basis.

Finance
Maintain overall budget authority for the centrally managed multi-country programmes ensuring funds are managed effectively in line with donor requirements and conditions.

Maintain an overview of grants management and monitoring, and ensure that appropriate
controls and decisions are made regarding responsible release of funds to grantees.
Authorise weekly grant payments.
Maintain a clear record of the funding for the programmes team and ensure adequate
funds are available for ongoing staffing commitments.

Strategy and programme development
Lead on the development of a centrally managed programme strategy.
With the Research, Evidence and Learning team, incorporate lessons learned across the
programme portfolio.
Provide operational leadership to the charity in the development of THET’s programme and grants management services, and lead the design of future progammes.

Staff management
Lead and manage the programmes team, create a supportive environment and provide leadership around expected standards of professionalism and quality of output.
Support the team in the delivery of programme activities, coordinate regular meetings and 1-to-1s, assist in problem solving, act as a sounding board for ideas and seek to optimise each team member’s personal development.
Undertake required HR processes following all appropriate THET policies and procedures.

General support
Provide support to the Director of Programmes and others as necessary and relevant.
Represent THET externally at global health events.
 

“There’s no doubt the North West Air Ambulance Charity saved my life. Without the care they provided so quickly at the scene, before airlifting me to the Royal Preston Hospital, it’s unlikely I would have survived.”

Do you want to form part of the passionate and talented team that keeps this life saving service running? We would love to hear from you! This hugely reputable and remarkable charity provides the enhanced pre-hospital care needed to make a lifesaving difference and quite simply brings the hospital to the patient, regardless of their location across the North West!

The Role 

We are looking for a creative and experienced Head of Marketing, Communications & PR to join the hugely successful and vibrant team at NWAA. Duties will include: 

• Developing NWAA’s brand, marketing and communications strategies both internally and externally.
• Building brand awareness, positive reputation and ongoing support for the charity across the North West.
• Leading the process of digital marketing transformation, maximising opportunities across all digital channels.
• Ensuring NWAA’s range of programmes, events and retail outlets across the North West are adequately marketed and communicated.

The Person 

We are looking for an accomplished and passionate individual with experience of marketing, communications and campaign management within the charity sector. A creative thinker with excellent leadership and negotiation skills, you should have strong communication skills across all channels. You will be a knowledgeable project manager with proven budget management and financial forecasting abilities. Crucially you will be an ambassador for NWAA, ensuring that the NWAA brand and reputation are protected and promoted at every opportunity.

The team at NWAA is full of passionate people wanting to save lives across the North West so you should be enthusiastic about the work of the charity and excited by the future of growth that lies ahead!

Why NWAA?

NWAA is a hugely reputable and widely recognised charity brand within the North West. Not only does the charity impact the region so positively, but it is also an incredibly supportive, collaborative and fun team to be a part of. This role offers the opportunity to build a career within the charity and there will be huge scope to grow in this role. On top of this, the charity’s benefits include:

• 25 days annual leave + bank holidays
• Cycle to work scheme
• Life Assurance 
• Cash Back Scheme (including dental treatment, medical treatments and discounts with a range of retailers)
• 24 hour confidential Employee Assistance helpline
• 6% Employer Contribution to pension
• Extra days holiday for length of service
• On-site parking
• Holiday buy back scheme
• Blue Light Card

If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent & full-time and offers the opportunity to work flexibly from home and across the North West. Please note you must have a driving licence and access to your own vehicle for this role.

If you think you could be the right person to fulfil the exciting responsibilities of this fantastic role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. 

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

“There’s no doubt the North West Air Ambulance Charity saved my life. Without the care they provided so quickly at the scene, before airlifting me to the Royal Preston Hospital, it’s unlikely I would have survived.”

Do you want to form part of the passionate and talented team that raise funds to keep this life saving service running? We would love to hear from you! This hugely reputable and remarkable charity provides the enhanced pre-hospital care needed to make a lifesaving difference and quite simply brings the hospital to the patient, regardless of their location across the North West!

The Role 

We are looking for an experienced and knowledgeable Head of High Value Giving to join the hugely successful and vibrant team at NWAA. Duties will include: 

• Implementing a High Value & Corporate Fundraising Strategy that supports the charity’s ambition over the next 5 years.
• Being responsible for Trusts and Foundations, Corporate Partnerships and Major Gift income for the charity.
• Developing a strong pipeline of prospective donors across all High Value income streams and Partnerships to enable the charity to secure more varied and multifaceted support.
• Leading the High Value Giving & Corporate team to achieve significant income growth.

The Person 

We are looking for an talented and creative individual with a significant experience in fundraising, marketing or business development. The successful candidate must have a proven track record in delivering six figure donations and direct experience of Philanthropy Fundraising. You should also have strong leadership, communication, and team management skills to bring to this exciting role. Crucially, you should have the ability to excel at problem solving, driving an agile, flexible and creative approach in your team.

The team at NWAA is full of passionate people wanting to save lives across the North West so you should be enthusiastic about the work of the charity and excited by the future of growth that lies ahead!

Why NWAA?

NWAA is a hugely reputable and widely recognised charity brand within the North West. Not only does the charity impact the region so positively, but it is also an incredibly supportive, collaborative and fun team to be a part of. This role offers the opportunity to build a career within the charity and there will be huge scope to grow in this role. On top of this, the charity’s benefits include:

• 25 days annual leave + bank holidays
• Cycle to work scheme
• Life Assurance 
• Cash Back Scheme (including dental treatment, medical treatments and discounts with a range of retailers)
• 24 hour confidential Employee Assistance helpline
• 6% Employer Contribution to pension
• Extra days holiday for length of service
• On-site parking
• Holiday buy back scheme
• Blue Light Card

If this sounds like the type of environment that would suit you for the next phase of your career, then get in touch! The role is permanent & full-time and offers the opportunity to work flexibly from home and across the North West. Please note you must have a driving licence and access to your own vehicle for this role.

If you think you could be the right person to fulfil the exciting responsibilities of this fantastic role, apply here, or get in contact with Charlie or Leanne at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. 

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Ideally FT but will consider 28 hours per week for the right candidate. Home based role with occasional travel to London.

The primary function of this role is to support the CEO and Head of Member Engagement with all administrative activities that relate to our existing membership and training, including updating our CRM system (ThankQ), dealing with membership correspondence and growth, hosting webinars via Zoom, and helping to plan and deliver our annual conference (May 10th in 2023) in London. The postholder will report to the Head of Member Engagement. The successful candidate will have extensive experience of CRM systems and customer service, and experience of charities and membership processes will be a distinct advantage. The postholder will also support the CEO in managing relationships with key external stakeholders and dealing with governance. 

Main Duties

• Membership and data:

- Initial contact for all membership, training and stakeholder enquiries

- Processing memberships on ThankQ, to include:

- Importing new contacts and updating contact information as required

- Importing new memberships

- Providing our finance function with the information required to invoice new and renewing members

- Ensuring that ILM Members’ information is accurate and up to date

- Working with the Head of Member Engagement to shape and send appropriate induction materials to new members

- To lead on member data accuracy, efficiency and drive forward any improvements

• Training and events:

- Helping to create new training events on ThankQ and our website

- Overseeing bookings within ThankQ, creating accurate delegate lists and ensuring that Finance have the information required for invoicing

- Assisting with organising events on Zoom, including sending panellist and delegate links

- Starting and hosting webinars, sharing this responsibility with the Head of Member Engagement (this postholder will not actually be delivering any training)

- Helping to process videos and uploading these to the website, after webinars and training have completed.

- Sending certificates, recordings and slides to all delegates after training courses are completed.

- Assisting with the administration of our main qualifications, the Certificate in Charity Legacy Administration and the Diploma in Charity Legacy Management, and all other training programme administration

- Creating name badges and a final delegate list for the ILM Annual Conference in May 2024 (and each year)

• Governance

- Supporting the CEO in sending out Board Papers and other Board communications

- Assisting with Board meeting minutes as required and setting dates for meetings

- Maintaining our secure archive of Board Papers and other documents

• Finance and debt management

-Working to maximise the ILM income / accounts by taking the lead on the identification and chasing of debtors (course sales, membership, and all other outstanding debts) for 0.5 days per week on average

Please download the JD and person specification for further information.

About the role:

The first national strategy for kinship care in England is expected soon, and the focus on kinship care is growing. We have an exceptional opportunity for a dynamic and strategic network builder to join us at a time of change and opportunity.

You’ll seize opportunities to influence positive change, leading on the design and delivery of targeted strategies to develop and co-ordinate strong and collaborative relationships with local authorities and other services supporting kinship families in England. You’ll lead on mapping local and national services, developing effective partnerships and connecting the ecosystem of support for kinship families so they can more easily find the support they need.

You’ll have a particular focus on developing relationships with local authorities to support the successful delivery of our new national Kinship Carer Training and Support Service, funded by the Department for Education (from October 2023 for 18 months with potential extensions up until March 2027), as well as generating opportunities for our growing peer support network and Kinship’s wider portfolio of services.

You’ll combine strategic planning with an ability to model a new way of working that is centred on partnerships, collaboration and excellent use of our Salesforce CRM. Leading a new team of two regional Network Development Managers, each of you will be responsible for delivery of your plan in one region in England (North, Midlands and South). You’ll also work closely with colleagues in Wales to support a co-ordinated approach.

This is an evolving role in our growing and impact driven charity. Importantly, you’ll be committed to our mission to improve recognition and support for kinship families, and you’ll be ready to seize and shape opportunities to build connections and partnerships as we work hard to design a system that works for kinship families so they are more able to find the support they need, when they need it.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and values are a good fit for this role
2. If you were offered the role, what would you prioritise in the first three months and why? Tell us about what you’d need to find out and what would be your approach to the role.
3. Describe how you have used and managed data to inform successful network building and relationship management within a regional or national context.
4. How would you go about building a new team that is motivated, high performing and happy in their role.
5. What excites you about this role?

Application deadline: 4:00pm on Monday 11 December 2023

Interview date: Monday 18 December 2023 – in-person (Vauxhall). The interview process will be one stage in-person and you will be asked to create a presentation as part of the interview (you will hold full copyright and ownership of the presentation and contents).

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

The post will be required to work on an As and When required basis across England with the children and young peoples workforce in the public, private and voluntary sectors. To join our team you must be passionate about delivering high quality support to agencies to really improve standards and enable others to achieve results.

The purpose of the role is to support the Nations and Regions in contributing to the influencing agenda through the use of a social enterprising approach to design and deliver training and consultancy services for a wide range of agencies including Barnardo's itself and partner agencies and external organisations in the private and public sector.

If you are looking to bring your knowledge, skills and experience to undertake training with those working with children and families, please complete an application form. You should also be committed to working within a business environment, determined to achieve results and evidence value for money.

Key Activities:

• To work with the Head of Business and the core team to identify new work opportunities drawing on existing networks and intelligence about external demands.

• To be able to respond to initial enquiries and provide information about the process for commissioning work. To be able to seek an understanding of client’s needs and record relevant information.

•To design and deliver consultancy work including training and development programmes within specified guidelines, agreed timescales and costs.

• To contribute to the design and monitoring processes of the effectiveness of services delivered to ensure the continuous promotion of best practice. To explore the potential to generate repeat work when appropriate. • To develop and sustain positive and effective working practices both internally and externally with personnel at all levels including senior managers and commissioners in agencies commissioning work.

• To promote the core principles and values of Barnardo’s including the promotion of anti-discriminatory practice in all negotiations and work undertaken.

• To work with the Head of Business to provide guidance and assistance to commissioning agencies on possible solutions to problems encountered and offer options to consider meeting identified need.

• At all times to ensure a quality service is provided and a responsiveness to commissioners or those enquiring about potential service delivery. • To be able to identify and utilise various learning and development tools, models, methods and best practice in such a way that promotes continuous learning and sharing of best practice.

• To assist the Head of Business in the provision of a consultancy services to other agencies and organisations through sharing intelligence and information about both potential sources of new work and relevant existing resources. • At all times to work as a member of the team bringing a positive attitude to the workplace and focusing on working collaboratively to finding solutions to problems arising.

• To contribute to the services and resources available to external agencies through bringing specific knowledge, experience and skills in respect of safeguarding children and young people, including the impact of domestic violence.

• To be able to draw on personal resources and use systems to manage competing demands and pressures of others, whilst ensuring the needs of clients are prioritised at all times. 

This role can be based in Edinburgh, Newcastle or Merseyside in the Skylight, with a range of flexible working options in line with Crisis' flexible working policy.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

In Client Services, we end the homelessness of thousands of people by providing high quality impactful services in our year round services and at Christmas.  We learn what works and adapt our services accordingly.  This evidence goes on to inform our hugely successful campaigning and influencing work.

Title:  Director of Operations (Edinburgh, Newcastle and Merseyside)

Salary: £72,894 per annum

Contract: Permanent

Hours: 35 hours per week

Location: Edinburgh, Newcastle or Liverpool 

About the role 

This is an exciting opportunity to lead Crisis’s service offer and to ensure our work with members is safe, of high quality and impactful.  The role holder will have genuine opportunity for leading improvements, for empowering local leaders and for strengthening the relationship between service delivery, development, building the evidence base and achieving social change.  These are new roles, hardwiring service development alongside service delivery and creating a new era of empowered local leadership and investment in locations to drive local and national change.  Our new 10 year strategy places our services at the very core of Crisis, and these three new roles are pivotal to our overall mission of ending homelessness.

About you 

To be successful in this role you will be an experiencing leader with an exceptional track record in service delivery, service development as well as empowering and inspiring people – including staff and volunteers. You will have excellent analytical skills, be familiar with working with significant budgets and with leading through change.  You will share our commitment to ending homelessness.

You may have experience in leading and developing large scale service delivery in a relevant field, such as homelessness, housing, adult social care, health, education, training, or employment.  You may have gained that experience in the voluntary or statutory sectors.  You should have in depth knowledge of working with people with complex needs, engaging with statutory services and a working knowledge of safeguarding. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 20th December 2023 (at 23:59) 

Interviews will be held on w/c 15/01/2024 

Could you help to support bullied children and their families? Kidscape is an award-winning national charity looking to develop our work in Wales.

As a senior leader within the organisation, the Director Cymru will work closely with our CEO, Director of Operations and Head of Finance to ensure we continue to develop and deliver our high-quality services, build strategic networks and support the fundraising strategy.

Key responsibilities: 

• Lead on development and delivery in Wales

• Contribute to business growth in Wales

• Manage Volunteering in Wales

• Coordinate Delivery of Training and Workshops in Wales

• Direct evaluation and impact in Wales

What you'll get working at Kidscape: 

• We support flexible working 
• We work remotely
• We are a family-friendly employer
• We promote staff health, wellbeing and personal development
• We are very friendly and approachable
• You'll be contributing to an incredible cause

What we are looking for: 

• Ability to develop and deliver project plans, ensuring objectives and timescales are met.
• Ability to manage and motivate both staff and volunteers
• Strong understanding of the issues and challenges that arise when working with associates and volunteers
• Strong awareness of equality and diversity and ability to translate to effective action
• Excellent written and verbal communication skills, including the ability to network effectively
• Good planning and organisational skills and ability to manage multiple priorities to successful conclusions
• Ability to work on own initiative to find creative solutions to problems
• Experience of programme management; ideally within a child or youth setting
• Experience of developing and delivering systems and processes to support programme delivery
• Relevant, recent and substantial experience of coordinating support, advice and training to the children’s workforce
• Experience evaluating and improving services through impact measurement
• Management of Freelance associates and volunteers with a good working knowledge of HR Processes
• Developing partnerships and managing contracts with external providers
• Experience of promoting charity programmes and building networks either at a national or regional level
• Experience of people management and coaching
• Experience of setting up projects in a target driven environment
• Facilitation, training and public speaking

If this sounds like you, we'd love to hear from you! To apply, please go to our website.

Salary: £40,000

Hours per week: 35 hours per week as a 2-year fixed appointment. Home-based role with opportunity for flexible working pattern. 

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Headline: New Ambitions for Membership at NCT 

About the role 

At NCT, our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future.

We are the charity that supports people as they become parents.  

We’re here to support every parent and their unique experiences of pregnancy, birth, and early parenthood. No exceptions. This means tackling the top challenges facing new and expectant parents today head on – overstretched maternity services, disparities in quality of care, the crisis in postnatal support, and the rising cost of living. Getting this right will have far-reaching benefits, not just for parents, but also for babies, children, families, and our whole society.

We’re recruiting a Senior Membership Manager to lead the review and revitalisation of our current NCT Membership programme as one of our 2023-25 ‘For Every Parent’ strategic commitments. You will help build an ambitious growth strategy that attracts, engages, motivates and retains members to be part of the NCT community and considers how we can best continue to serve our valued membership base.

This is an opportunity for a creative self-starter to make your mark! We’re looking for someone with track record of building and leading a large membership programme (or equivalent) in an impact-driven environment. We want to hear about your background, ideas and enthusiasm for delivering impactful supporter experiences that generate engagement and loyalty. Please visit our NCT for further details on job description.

We are taking positive action to increase diversity throughout our charity, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.  

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.  

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment. 

Please apply for the role via our careers page on our website to apply directly. 

Closing date: Monday 11th December 2023