Head of service jobs in thornton heath, greater london

Advice Service Delivery Manager

The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.

A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.

The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.

This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 15th Augut 2025
Interview date(s): To be confirmed

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We’re looking for a passionate and experienced leader to head our sector support and grants team (maternity cover). You’ll bring strong project and people management skills, a commitment to social justice, and a track record of delivering impactful support to external partners. With experience in funder plus support, grant-making, and stakeholder engagement, you’ll help legal advice agencies thrive. This is a high-impact role guiding the development of our sector support programmes to ensure we best meet the needs of organisations providing vital legal help to those most in need. You’ll lead a small, dedicated team and work collaboratively across the organisation to deliver meaningful change.

See attached Recruitment Pack for more details.

Repots to: Director of Practice & Quality   
Directly manages: Policy Manager, Clinical Audit Project Manager
Salary range: £47,941 - £62,220 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose

As BSR’s Head of Policy,  you will lead a portfolio of work that truly supports our members’ priorities and works towards creating the conditions that will enable rheumatology care across the UK to thrive and flourish. 

To excel in this role you will need to be comfortable working both at a strategic level and with detail and data. You will ensure BSR understands and responds to current and emerging needs in rheumatology practice, identifying gaps in quality, policy and research. You will develop BSR’s evidence and intelligence base about our members’ priorities, the state of rheumatology care across the UK and the challenges and opportunities in rheumatology. Through collaborating with colleagues you’ll help us ensure this insight informs our policy agenda, our strategic planning and operational decision making, ultimately achieving maximum possible impact in our work to drive-up standards in the delivery of rheumatology services and to inspire and activate changes that improve lives. 

Main responsibilities

• Leadership and management 
  • Work closely with BSR’s Senior Management Team to devise and deliver priorities for the portfolio, ensuring alignment with organisational goals and identifying opportunities to maximise impact  
  • Ensure that BSR’s decision making is informed by the best available and appropriate level of evidence by communicating strategic insights across the organisation  
  • Lead, coach and support team members and manage overall team capacity and resource planning 
  • Oversee contract and budget management for the team and across individual projects, ensuring cost-effective allocation of resources 
  • Collaborate with the SMT and other teams to ensure integrated approaches to policy, communications, and member engagement 
  • Provide support and strategic insight to BSR working groups, including the Clinical Affairs Committee and MDT Advisory Council  
  • Develop strong relationships with members and stakeholders and represent BSR to external audiences. 
• Policy, research and strategy 
  • Lead BSR’s policy agenda, supporting the Policy Manager to deliver policy analysis and development, produce high quality outputs and influence changes in policy and practice
  • Oversee a programme of proactive research, including data analysis and member engagement, to build a robust body of evidence and intelligence about the key issues impacting BSR members and rheumatology care across the UK 
  • Ensure that evidence, insight and analysis effectively informs BSR’s policy work, strategic planning and operational decision making   
  • Continuously monitor UK-wide policy and practice changes and assess their impact on the rheumatology community and patient care 
  • Ensure BSR’s members and senior leaders receive timely analysis of key policy and practice developments impacting rheumatology  
  • Develop, lead and support cross-team workstreams and projects that deliver on organisation-wide priorities.  
• Best practice and quality improvement 
  • Provide leadership to the National Early Inflammatory Arthritis Audit (NEIAA) team, supporting the team to deliver work to a high standard 
  • Engage members to develop BSR’s evidence base on good practice and quality improvement, and keep abreast of relevant external developments  
  • Provide expertise to colleagues on best practice and quality improvement, ensuring that insight and ambitions are effectively communicated and inform BSR’s policy work, strategic planning and operational decision making  
  • Identify and develop opportunities to share and promote best practice and quality improvement to members and external audiences, achieving maximum possible reach and impact 
  • Identify and develop opportunities to work with partners across health and social care to promote and support best practice and quality improvement. 

Person Specification

1.  Significant experience in a senior policy, practice or programme management role in healthcare
2.  Extensive knowledge of health policy and/or healthcare systems and how policy is developed and implemented 
3.  Understanding of research methods, with the ability to analyse and translate quantitative and qualitative research findings 
4.  Understanding of audit and/or QI methodology and experience of delivering or supporting quality improvement initiatives 
5.  Strong analytical and problem-solving skills, with a focus on evidence-based decision making 
6.  Leadership and team management experience and ability to coach staff to reach their potential 
7.  Strong interpersonal skills with the ability to build and influence relationships, including at partnership level, with colleagues and senior leaders 
8.  Excellent written and verbal communication skills, with the ability to convey complex issues to a wide range of stakeholders and prepare high 
   quality, accessible outputs 
9.  Strong organisational skills, with the ability to work under pressure to conflicting deadlines 
10.  Flexible in response to changes in the external environment and the need to balance proactive and reactive work

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to 
reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better 
reflect the community we serve and help broaden our perspectives. 

Head of New Developments  

£56,254 per annum, with a London Weighting Allowance of £4,530 for those living within a London Borough (32 local authority districts plus the City of London) 

Ref: 09REC 

Full Time 37.5 hours per week – happy to talk flexible working 

The role 

Sustrans is the UK’s leading active travel organisation, working to make it possible for people across society to walk, wheel and cycle.  We have a new strategy for the next five years, a key strand of which is to unlock active travel in new housing developments, and we are recruiting a Head of New Developments to lead this work.

This is a new position in which you will draw on your experience in the housing delivery sector to grow Sustrans’ contribution to the creation of new communities that have active mobility at their heart.  As well as leading our influencing work aimed at organisations in housing delivery, you will develop and promote an offer to partners, drawing on Sustrans’ existing infrastructure, behaviour change and advisory services.  You will connect with, inform and inspire professionals and decision makers involved in delivering new homes to adopt the actions required to increase active travel in their developments.  Through collaboration with our Commercial team and subject experts across Sustrans, you will develop a pipeline of funded work from public, private and third sector organisations, ultimately enabling more households to walk, wheel or cycle for their day-to-day journeys.

The role can be based in any Sustrans office and will involve frequent in-person meetings and site visits, particularly (but not exclusively) in the Midlands and South of England. 

About you 

You’ll have significant experience contributing to the delivery of new developments through work for or with organisations such as developers, housing providers, consultancies, local authorities or government.  We’re looking for applicants with a professional network in housing delivery, and significant experience securing new commissions from and/or influencing organisations involved in delivering new developments.  You’ll have a strong understanding of the development process, including the spatial planning system, and of the roles of the parties involved in delivering new developments, the power dynamics between them, and the opportunities and appetite each has for taking action to increase active travel.  Naturally, you’ll have deep knowledge of the challenges, opportunities and hot topics in housing delivery – for new towns, urban extensions and urban intensification schemes.

You’ll have exceptional external-facing leadership skills, and be a strategic, creative thinker, able to solve problems and convert new ideas into practical actions.  Your outstanding communication skills will enable you to engage with stakeholders at a senior level, including on contentious subjects and on high-profile projects.  You’ll have strong business acumen to secure new commissions and deliver effectively for clients, and the skills to influence decision-makers.

You’ll have experience of engaging meaningfully with communities to ensure that new developments respond to the challenges and aspirations of local residents and stakeholders.  And you’ll have good knowledge of how active travel can be embedded into new developments to maximise the number of routine journeys that are walked, wheeled or cycled.

We’re looking for exceptional collaboration and people management skills and a commitment to fostering an inclusive and high-performing organisational culture. We welcome Chartered membership of a relevant professional body. 

About Sustrans 

We work in urban and rural areas, making it possible, safe and appealing for people to people to walk, wheel and cycle.  We address the barriers that prevent people from travelling actively – barriers that disproportionately affect people who live in deprived areas, those who are disabled, people who are older or younger, and women and girls.

We’re a practical, can-do charity, designing award-winning infrastructure solutions in streets and across neighbourhoods, and working with communities to give people the skills, confidence, motivation and equipment to travel actively.  We’re experts in community and stakeholder engagement, carefully navigating the sometimes heated territory of our work to tackle traffic dominance and car dependency.  And we provide data, insight and advice to decision-makers, helping them invest effectively in transport, place-shaping and their communities.  We work with government, to support wider work to improve mobility, and to advocate for changes to policy and funding.  And over the last 30 years, Sustrans has developed the National Cycle Network from scratch, working with supporters, volunteers, governments and stakeholders to create 16,500 miles of traffic-free and low-traffic routes, loved and enjoyed by communities across the UK. 

We are now embarking on a new chapter for our charity, with a refreshed strategy.  The Head of New Developments will play a key role in growing our impact in this new chapter. 

What we offer 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in service benefit – 3 x annual salary 

Family Friendly 

• Enhanced maternity and paternity pay
• Flexible working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

• Closing date for the receipt of completed applications is 23:59, 10th August 2025.
• Interviews are expected to take place in person in London week commencing 18th August 2025.
• Applications are invited in the form of a CV and covering letter. 

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £78,488.17 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

The Charity and The Vision.    

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.    

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.    

Role Mission.  

At Scotty's, we believe every bereaved military child deserves our support. As Head of Grants, your role is to secure and manage major, long-term grant funding, maintain strong relationships with funders, and report on our impact to encourage continued support.  

I am accountable for…  

• Strategic Grant Income Growth: Developing and delivering an ambitious pipeline of grants income that not only meets but exceeds our annual agreed income budgets. Securing those multi-year, high-value grants that fuel the long-term sustainability of the charity's strategic growth and allow us to reach more families.  

• Grant Funder Relationships: Cultivating and expanding deep, long-term, and genuinely mutually beneficial relationships with a diverse portfolio of military and non-military grant-making organisations.   

• Grant Portfolio Management: Overseeing the lifecycle of all awarded grants, ensuring reporting, optimal allocation and tracking of funds (balancing restricted and unrestricted to best serve our families), and administrative oversight to maintain high standards of compliance and transparency which our funders expect and deserve.  

• Impactful Storytelling and Application Development: Translating Scotty's heartfelt mission and profound impact into compelling, donor-centric narratives and high-quality proposals that truly stand out from the crowd. We want to demonstrate our social value and inspire significant, transformative investment.  

• Best practice grant management: Championing the very best practices in grant fundraising, positioning Scotty's as a charity of choice for major grant-makers.  

• Financial Stewardship & Forecasting: Providing regular, insightful forecasting of our grants pipeline (using Salesforce) and working with the Finance Team to ensure funds are being correctly used and logged - so we always know where we stand.  

I am responsible for:  

• Grant Strategy & Planning: Developing and implementing the grants strategy with a comprehensive, rolling programme of grant applications that are perfectly aligned with our charity’s strategic plans and agreed annual budget. We'll be focusing on securing those larger, transformative grants that make a real difference to starting each year with a higher percentage of funding already secured.  

• Funder Research & Identification: Proactively researching and identifying new, high-potential funding opportunities that truly resonate with Scotty's mission and strategic priorities. This means using industry best practices and relationship building to find our perfect partners.  

• Proposal Development & Submission: Leading the end-to-end development of high-quality, persuasive grant applications. This involves crafting compelling narratives from the heart, developing robust budgets factoring in overheads, and ensuring timely submission.   

• Relationship Management & Stewardship: Building and nurturing strong, long-term relationships with both our existing and prospective funders. This means regular, personalised communication, sharing impactful updates and acting as a Scotty’s ambassador at funder events and meetings.  

• Grant Management & Reporting: Meticulously managing all stages of awarded grants, including careful financial tracking (using Salesforce), ensuring we always adhere to grant agreements, and compiling comprehensive, insightful end-of-project reports that truly demonstrate our impact and foster continued support.  

• Internal Collaboration: Working closely with our Families team, Finance Team, Comms Team and Fundraising Team to identify funding needs, gather powerful impact data, and ensure seamless delivery and awareness of all grant-funded activities. We work to weekly transparent Success Measures (3 key agreed metrics which help show we’ve had a great week and give leading and lagging indicators on how we’re doing), monthly and quarterly budget targets and short, daily and weekly team huddles to share good news, keep our culture forefront and ensure we can best support each other and deliver for the charity.  

• Pipeline Management & Forecasting: Develop and maintain a robust pipeline of grant opportunities, regularly tracking progress, and providing accurate forecasting to help us make smart, strategic decisions for our future.   

• Data Management: Ensuring all grant funding information, relationships, and communications are accurately inputted and updated on our charity’s CRM database (Salesforce). Keeping things tidy and organised is key for good governance.  

• Grants landscape: Staying abreast of the trends and developments in the grants and trusts sector, identifying new approaches and opportunities to enhance Scotty's fundraising efforts and keep us ahead of the curve.  

• Team Support: Providing a helping hand with administrative support to other areas of the charity if required. We're all good team players here at Scotty's, and we always support each other.  

3-Month Goals:  

• Onboarding & Immersion: Dive deep and achieve a comprehensive understanding of Scotty’s operating system (The Scotty’s OS), our values, our behaviours, our mission, and the significant impact we have. This will happen through intro meetings with everyone on the team and a tailored onboarding program.  

• Grant Portfolio Audit & Handover: Conduct an audit of our existing grant portfolio, reviewing active grants, reporting schedules, and our funder relationships. We'll begin the handover process for existing relationships with the Head of Fundraising, ensuring a smooth transition.  

• Funder Engagement & Feedback: Reach out and initiate contact with at least 5 key existing funders. This is about listening, gathering their valuable feedback, understanding their priorities, and beginning to build those personal, trusting rapports.  

• Pipeline Initiation: Identify and qualify a minimum of 5 new potential grant-making organisations. We'll prioritise those who truly align with Scotty's mission and have the capacity for significant, multi-year funding – our future partners.  

6-Month Goals:  

• Income Target Ownership: Take full, enthusiastic ownership of ensuring we are on track to hit our existing grant budget lines. You'll provide regular and accurate forecasting, keeping us all informed and confident.  

• Relationship Deepening: Strengthen relationships with at least 5 key funders, leading to demonstrable progress towards increased or renewed multi-year support.  

• New Grant Acquisition: Secure at least 2 new grants of significant value (e.g. £10k+) from previously untapped funders, showcasing your success in converting those pipeline opportunities into real impact.  

• Strategic Grant Mapping: Develop a comprehensive grant funding strategy, outlining key target areas, funder tiers, and a detailed timeline for our major applications for the next 12-18 months.   

• Impact Reporting Enhancement: Collaborate internally to refine and enhance our reporting mechanisms. We want to ensure our data is readily available and tells the most compelling story for our funder reports.  

9-Month Goals:  

• Multi-Year Grant Success: Secure at least one new multi-year grant partnership with an annual income of £50k+, truly demonstrating your ability to unlock larger, sustained funding that makes a lasting difference.  

• Pipeline Expansion & Value: Add £100k+ of new, qualified grant fundraising opportunities to our pipeline each month, always with a keen eye on those high-value prospects.  

• Income Exceedance: Be on track to exceed the annual grant fundraising target, demonstrating strong performance and strategic growth that helps more bereaved military families.  

• Innovation & Best Practice: Introduce at least one innovative approach or best practice (e.g. involving AI) to our grant fundraising strategy. This could be a new, heartwarming cultivation event, a bespoke reporting format, or a new research methodology – anything that helps us grow.  

• Personal Development & Leadership: Review your personal development needs and opportunities, actively seeking ways to enhance your leadership in the grants sector and contribute to the wider fundraising team's success. We believe in growing together.  

Essential Criteria  

• Proven experience in charity grant management.  

• Strategic planning: Ability to develop, implement, and evaluate grant strategies that align with the charity’s mission and objectives.  

• Financial acumen: Competence in budgeting, financial monitoring, and reporting for grant programmes.  

• Stakeholder engagement: Strong interpersonal and communication skills, with the ability to build relationships with funders, beneficiaries, partners, and internal teams.  

• Analytical and decision-making ability: Skilled in assessing applications, monitoring outcomes, and making evidence-based decisions.  

• Excellent written and verbal communication: Ability to produce clear reports, guidance, and correspondence tailored to a variety of audiences.  

• Organisational skills: Ability to manage multiple priorities and deadlines in a fast-paced environment.  

Desirable Criteria  

• Sector-specific experience: Prior work within children’s bereavement, military-related charities, or with vulnerable children and families.  

• Evaluation and impact measurement: Familiarity with monitoring and evaluating the impact of grant programmes, including data analysis and reporting.  

• Policy development: Experience in developing or reviewing grant-making policies and procedures.  

• Public speaking: Confident in representing the charity at external events, conferences, or media opportunities.  

Additional Information  

• The role may require occasional evening or weekend work  

• Enhanced DBS check required  

• Travel will be required to events and team training days  

The Scotty’s Way  

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:   

1. Families Come First  

1. Everyone a Supporter, Every Supporter a VIP  

1. Love What You Do  

1. Remember, Every Day  

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.  

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.   

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.   

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.  

Are you an inspiring marketing leader, who enjoys working within the charity sector, and is passionate about supporting service users? As Head of Marketing, this is a key senior role within a well-established charity, offering you the chance to lead a passionate and talented marketing team while shaping the future of the organisation’s digital and brand strategy.

Reporting directly to the Chief Executive, you’ll lead the strategic development and delivery of integrated marketing and communications plans that raise awareness, engage key audiences, and drive income generation in partnership with fundraising teams.

You'll be supported by a high-performing team, including a Digital Communications Manager, four Marketing Officers, and a range of trusted freelance contractors and suppliers.

We’re looking for a collaborative and dynamic senior marketing professional who is both strategic and hands-on, with a passion for purpose-driven work.

You’ll bring:

• Substantial experience in leading a marketing or communications team
• Proven ability to drive multi-channel marketing campaigns from conception to delivery
• Experience working within the charity sector
• Strong digital and content skills, ideally with experience overseeing a website relaunch
• Ability to manage multiple stakeholders, including trade and industry stakeholders
• Excellent people management skills with a motivational leadership style

What matters most is your passion for making an impact.

• Location: 5 days a week in the office, in Leatherhead, Surrey
• Salary: c£58,000 depending on experience
• Benefits: 25 days holiday (+ bank holidays, and office closure over Christmas), flexible working, matched pension, Bupa Healthcare, enhanced family-friendly policies, sick pay, and life assurance

This is an exciting opportunity to shape the future of a charity making a tangible difference to thousands of lives every year.

Please apply today to find out more, applications will be reviewed on a rolling basis, so apply now to avoid disappointment.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is an exciting opportunity to shape a new senior role within our organisation. The Interim Head of Research and Campaigns will lead our Research function and advocacy efforts, ensuring that evidence-based insights drive our campaigns, policy work, and public engagement.

Recently kicking off our new ‘Creating Positive Change Together’ strategy, coproduced by over 130 staff, volunteers, clients and partners, Groundswell has ambitious plans around influencing more change and amplifying voices to promote healthier lives and a better future for anyone who has experienced homelessness. This role directly aligns with these strategic plans, to refine and use innovative participatory research centring lived experience, share and amplify insight from people with experience of homelessness, and increase our campaigning activities to change systems and break down the barriers that stand in people’s way to a healthier life and more hopeful future.

This role has been created on an interim basis to assess its impact and effectiveness, with a key focus on reviewing the priorities, progression and support of our Research Team and making recommendations for the future regarding this new role. The role will sit within the wider Participation, Progression and Creating Change team. 

We anticipate that some form of Head of Research & Campaigning role will continue beyond this 12-month period, and this interim position will very much shape and inform that longer term role. 

The International Institute for Environment and Development (IIED) is exclusive partnering with Robertson Bell in their search for a Head of Financial Planning & Analysis to join their evolving team on a permanent basis, in this newly created role.

The Head of Financial Planning & Analysis (FP&A) is a key senior member of the finance team and will help shape the strategic management and direction of the team. They will support the Director of Finance and Operations, Senior Leadership Team, Trustees and budget holders to understand and interpret IIED’s finances and play a key role in the long term strategic financial planning process.

The organisation:

IIED is a global research organisation dedicated to sustainable development, connecting local needs with global challenges. They operate on six continents, advocating for the world's most vulnerable communities to influence decisions that impact them. Based in London and Edinburgh, with 200 staff and associates worldwide, IIED has led sustainable development policy for over 50 years.

Their new manifesto launched in May 2024, aims to address the complex interconnectivity of today's global issues with innovative, collaborative approaches. Recognising the limitations of traditional project planning in a rapidly changing world, IIED is shifting towards forming dynamic, diverse alliances to tackle systemic issues, focusing on justice and decolonisation, and creating significant, scalable impacts through collaborative, adaptive efforts.

The key duties of the Head of Financial Planning & Analysis are as follows:

• Lead on strategic financial reporting to provide a clear picture of the organization’s short- and long-term financial position
• Manage the design and build of financial models to support strategic planning, project impact assessment, and forecasting
• Lead the annual budgeting process, working closely with department heads to develop realistic forecasts and budget plans
• Develop and maintain financial models to project future financial performance
• Lead the finance business partnering function, providing support and guidance to budget holders and key stakeholders
• Ensure monthly management accounts are produced and shared with stakeholders
• Financial evaluation of project proposals to support management decision-making
• Manage and mentor the FP&A Team, providing guidance, training, and support to foster professional growth and development
• Work closely with project managers and budget holders, ensuring projects are financially sustainable and aligned with donor requirements
• Collaborate with operational teams, including HR, IT, and Procurement, to integrate financial planning with operational strategies

The successful candidate will have:

• Qualified with a recognised professional body, or be able to prove they are qualified by experience
• Experience in charity financial planning, budgeting and cost recovery model in a complex organisation
• Substantial relevant finance management experience in the not-for-profit sector
• Experience in mapping and analysing processes and identifying and implementing process improvement
• Excellent communication skills and be able to influence at all levels within the organisation
• Ability to manage, support and develop diverse teams to work effectively together and with the rest of the organisation
• Ideally, experience of accounting within a grant receiving organisation

This role is offered on a hybrid working basis, with only occasional travel required, just a few times per month, to either the London or Edinburgh office for key meetings.

Applications are open until Sunday 24^th August, with first stage interviews due to take place the week commencing 1^st September, but CVs will be under continuous review before then, so do not delay in applying – submit your CV via Robertson Bell today to make sure you don’t miss out!

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications: 

• Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
• Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
• Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
• Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
• Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
• To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
• To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

•  To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
• Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
• To carry out bi-monthly case reviews with the Immediate Support team
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. 

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%). 

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 15th August 2025.  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Greenpeace are partnering exclusively with Robertson Bell in their search for a permanent Deputy Head of Finance to join their team on a permanent basis. Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a greener, healthier and more peaceful planet, one that can sustain life for generations to come. 

The role will involve undertaking a broad range of important duties, including taking responsibility for a key part of our organisation. This will include reporting on monthly performance, managing grants (both income and expenditure grants), preparing the annual budget, preparing the annual statutory accounts and taking responsibility for the annual audit, reporting to and liaising with our international head office, and preparing the agenda and papers for and attending trustee meetings.

The organisation:

Greenpeace are independent. They don’t accept any funding from governments, corporations or political parties – their work is funded by ordinary people. That means they are free to confront governments and corporations responsible for the destruction of the natural world and push for real change. 

They do this by investigating, documenting and exposing the causes of environmental destruction. They work to bring about change by lobbying, consumer pressure and mobilising members of the general public. And they take peaceful direct action to protect our Earth and promote solutions for a green and peaceful future. 

The role:

• Responsibility for all aspects of the financial management of Greenpeace Environmental Trust (GET), a registered charity.
• Responsibility for the preparation of annual statutory accounts, annual report, and conducting the annual audit.
• Work with the Events team to ensure that the budgeting, financial control and management, and reporting of the Glastonbury Festival and all other festivals and events is conducted in an accurate and timely manner.
• Preparation of the annual budget and presentation to the board of trustees.
• Preparation of monthly management accounts and written finance report to trustees and other key stakeholders.
• Maintain accurate cash flow management and forecasting procedures to proactively manage all cash balances.
• Manage the grant-making process and account for all grant income received.
• Review restricted income, ensuring correct documentation is received and the restrictions are applied.
• Maintain policies and procedures ensuring compliance with all relevant legislation.
• Continually work to develop and improve the quality and usefulness of our reporting.
• Providing financial analysis, including trends and areas of opportunity or concern for budget holders and other stakeholders.
• Work with other Deputy Head of Finance and the programme co-ordinator to proactively improve all aspects of the financial management of the programme department’s activities in relation to activity funded by GET.

The successful candidate will:

• Be a qualified, or a finalist Accountant (ACCA/ACA/CIMA or other chartered accountancy qualification) or will be qualified by experience.
  • Proven experience of working in a finance function in a hands-on role.
  • Extensive technical knowledge of accounting principles and best practice, with reference to specific UK charity accounting rules and regulations.
  • Substantial experience of management accounting, budgeting, forecasting and reporting.
  • Experience of involvement in financial year-end and annual statutory audit.
  • Proven experience of delivering a business partnering-focused service and providing in-depth insight, analysis and guidance to budget-holders.
• Support and believe in the aims of Greenpeace.
• Have highly developed communication skills with credibility to operate outside the finance function up to senior management level.

The position will be based at Greenpeace’s head office a short walk away from Highbury and Islington station and requires two days attendance at the office. The closing date for applications is 10^th August with interviews taking place the week commencing 18^th August.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

We are looking for someone who cares deeply about what we do and the people we serve and will be driven, as we are, to radically change people’s lives for the better.

Job title: Head of Finance and Resources
Hours: Full-time 37 hours / week
Location: Flexible working between home and a London office base (if reinstated). The organisation currently works fully remotely with occasional travel to London for meetings, as required.
Travel required: Occasional, quarterly travel to London for all staff away days, attendance at in person Trustee meetings (c.2-4 per year currently), and attendance at in person Senior Management Team meetings (c.4-6 per year currently).
Contract: Permanent
Salary: £55k - £60k
Benefits: 25 days annual leave, plus 8 bank holidays, 6% pension contribution
Reports to: CEO
Direct Reports: Finance Officer

Are you looking for a new challenge and want to make a meaningful difference in the lives of people with a visible difference?

Changing Faces are looking for someone with a strategic mindset, who will be a key member of the Senior Management Team and delivering on our two strategic goals:

• Everyone across the UK with a visible difference or disfigurement will have access to the support they need
• We will significantly increase everyone’s understanding and acceptance of visible difference and disfigurement, and reduce prejudice and discrimination

The new Head of Finance and Resources will have responsibility for a high-quality finance and business support service including managing HR, IT and facilities. We are a small organisation so you will need to be prepared to be operationally “hands-on”, and to work collaboratively and flexibly across the whole organisation to help enable our success. We are also always looking to improve our systems, and so the right candidate will also be passionate about continual development of processes to best meet the needs of the organisation and those we support.

Overall Purpose of the Role

• Responsible for leading and managing a high-quality finance and business support service encompassing IT, HR, and Facilities.
• To play a leading role as a member of the Leadership team to ensure Changing Faces achieves its strategic goals and vision.
• To continue the improvement in processes and systems within the Finance and Resources function to increase effectiveness, improve reporting, add value, and thereby reduce manual processes.

About Changing Faces

Changing Faces is the UK’s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.

We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.

Our services build confidence and resilience – giving people the tools to manage their feelings, cope in different social settings, handle other people’s reactions or deal with life, education, work and relationships.

We won’t stop until everyone with a visible difference or disfigurement is supported and respected.

Equality and inclusion are at the heart of our mission and we are committed to creating a diverse and inclusive workplace. We are always looking for talented people from all backgrounds, including those with a visible difference or disfigurement, to join us. In line with our commitments to equity, we are particularly seeking applications from People of Colour / BAME and LGBTIQA+ people. We have a flexible working culture which, as a member of the leadership team, this role will play a leading role overseeing. We are open to conversations about how this could apply to this role.

If you share our commitment, bring the skills and leadership qualities we are seeking and are excited by our vision we’d love to hear from you.

Application Timeline:

• Closing date: 11th August 2025
• Short-listing: 12th August 2025 – 15th August 2025
• Interview dates: TBC

Please note that the above timelines may be delayed depending on the number of applications received.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

No agencies please.

We're looking for an interim HR Business Partner to work with a high profile charity, reporting into the Head of HR, you will help to lead engagement, retention, and change initiatives across four sites across North Hampshire and Surrey.

You'll partner closely with regional heads and service managers to improve the employee experience and drive service outcomes. Coaching managers, resolving complex ER cases, and creating data-informed action plans are key parts of the role.

You'll need to be CIPD qualified (or equivalent), with HR partnering experience across multi-site environments. Strong communication, coaching, and leadership skills are essential, along with knowledge of employment law and confidence in influencing senior stakeholders. You'll be well-versed in the full HR suite-including L&D, reward, talent analytics-and comfortable working with data.

This is a role that involves some travel to sites when required, so car ownership would be necessary with mileage paid.

Head of Clinical Audit and Research
£63,108 - £70,710 pa, plus excellent benefits
London (including flexible working)
Permanent

The College Centre for Quality Improvement (CCQI) is at the forefront of supporting improvement in mental health services across the UK. Working with over 90% of mental health service providers nationwide, we lead innovative programmes that help to improve the quality of care for people with mental health needs.

Our work spans a wide range of service types and is delivered in close collaboration with mental health professionals and individuals with lived experience. 

We are seeking a dynamic and proactive person to lead our national clinical audit programme, Invited Review Service and multi-source feedback tools for psychiatrists. 

You will manage a programme of work with a budget of over £1.5 million per annum. You will supervise programme managers and have excellent leadership, organisational and communication skills. 

You will be an experienced project and people manager and have experience of working in quality assurance, quality improvement, audit or research, ideally in healthcare. 

You will collaborate with a wide range of partner organisations, clinicians and patient and carer representatives. You will also have the opportunity to grow the department research work. 

This is an exciting opportunity to make a tangible difference to mental health care at a national level. 

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves. 

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 11 August 2025.
Interviews: Thursday 11 and Friday 12 September 2025