365 Head of support services jobs

Scope and senior accountability

Hold delegated senior responsibility for the performance, quality, workforce, safeguarding and development of the children and family services portfolio.

Lead EHWP+ as a key commissioned programme, ensuring that delivery remains aligned with contract requirements, local need, agreed outcomes and Spring North’s values.

Hold senior accountability for the effective management and delivery of counselling and therapeutic services within the portfolio, including service quality, practitioner practice, professional standards, supervision arrangements and continuous improvement.

Balance strategic direction with strong operational grip, intervening early where delivery, safety, quality, finance or partnership performance is at risk.

Contribute to whole-organisation leadership, growth, resilience and culture as an active member of the Senior Leadership Team.

4. Key accountabilities

4.1 Strategic leadership of children and family services

• Develop and implement a clear strategic direction for EHWP+ and the wider children and family services portfolio, aligned with Spring North’s organisational strategy and local commissioning priorities.
• Maintain a strong understanding of the changing needs of children, young people, parents and carers, using data, lived experience, professional insight and community intelligence to shape priorities.
• Create a more connected portfolio by linking existing services, clarifying pathways and reducing gaps, duplication and avoidable hand-offs for families.
• Promote early help, prevention, relationship-based and strengths-based approaches that improve emotional health, wellbeing, resilience and family outcomes.
• Keep abreast of policy, legislation, evidence and emerging practice affecting children, young people and families, translating these into proportionate action.

4.2 EHWP+ programme leadership and delivery

• Provide senior leadership and direction to the EHWP+ team, creating a shared focus on access, quality, outcomes, partnership delivery and continuous improvement.
• Lead the operational delivery of counselling and therapeutic provision, ensuring clear service models, referral and allocation arrangements, appropriate caseload management, safe thresholds, effective practitioner deployment and consistent therapeutic practice across employed teams and delivery partners.
• Ensure counselling and therapeutic interventions are delivered by appropriately qualified and competent practitioners, with suitable induction, supervision, continuing professional development and access to specialist or clinical advice where required.
•  Ensure that service plans, capacity, resources and delivery arrangements are sufficient to meet contractual commitments and respond appropriately to local need.
• Establish clear management arrangements, decision-making routes and performance expectations across employed teams and delivery partners.
•  Review delivery data, caseload or activity information, outcomes, waiting times, feedback and emerging risks; agree and monitor corrective action where required.
• Ensure that the voice of children, young people, parents and carers is visible in-service design, review and improvement.
• Support effective mobilisation, change and service redesign when contracts, need or evidence require a different delivery response.

About the role:

For young people who have experienced care, homelessness, trauma or instability, the quality of the adults and services around them can shape what happens next. As a Team Manager in our Young People’s Services, you’ll help create the consistency, safety and skilled support young people need to build confidence, develop independence and move towards adulthood with greater choice over their future.

We have two Team Manager opportunities available: one at Cecil House in Camden and one at North Birbeck in Waltham Forest. Working closely with the Service(s), and Regional Services Manager, you’ll provide day-to-day management and practice leadership across the service, supporting and developing frontline staff while maintaining strong oversight of safeguarding, risk, support planning and the quality of practice. You’ll deputise for the Services Manager when required and help make sure young people receive support that is purposeful, individual and rooted in trauma-informed and psychologically informed approaches.

Reflective practice will be an important part of how you lead. You’ll create space for staff to think critically about their work, understand the impact of trauma and relationships, learn from challenging situations and strengthen their professional judgement. Alongside this, you’ll help maintain high standards across the service, supporting Ofsted readiness, quality assurance and continuous improvement, and working closely with Children’s Services, Leaving Care teams and other partners to achieve the best possible outcomes for young people.

This is an opportunity to take on a significant management role within our Young People’s Services, develop your leadership and regulatory experience and help shape consistently strong practice across the team. You’ll be supported by experienced managers and have access to ongoing learning, development and reflective practice to continue growing as a leader.

About you:

• You know how to lead from alongside a team — giving people clarity, confidence and challenge while creating the kind of environment where strong practice can actually grow.
• You’re confident in complex situations and don’t lose sight of the young person behind the risk, behaviour or incident. You can help staff stay curious, think clearly and make proportionate safeguarding decisions.
• You understand trauma-informed and psychologically informed practice, and you can use supervision and reflective practice as real tools for better decision-making, not just as processes to complete.
• You notice when something in a service is drifting, inconsistent or not good enough, and you’re comfortable asking why, tightening practice and turning feedback, audits and learning into meaningful improvement.
• You build strong relationships with Children’s Services, Leaving Care teams and other partners, can challenge constructively when needed, and keep young people’s voices, rights and ambitions at the centre of the work.

About SHP:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 11th October at midnight

Interview Date: Tuesday 20th October at SHP Head Office in Kings Cross

Please note there will be a second stage interview in service for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

The National Biodiversity Network Trust is the UK charity dedicated to making biodiversity data accessible and useful. We co-ordinate the National Biodiversity Network, develop the NBN Atlas, support iNaturalistUK and are developing the NBN Record Manager. Our work connects biological recording, digital infrastructure and better decisions for nature across the UK. 

Our vision is Nature thriving everywhere, in all its diversity.
Our mission is Making data work for nature.

We are looking for an experienced leader to undertake a newly-created Head of Data & Digital role reporting to the Chief Executive Officer on a full-time fixed-term contract of 24 months.
 

Purpose of Job
 

• Lead the NBN Trust’s data and digital function, providing strategic and functional leadership across the NBN Atlas, related digital products and services, and the Trust’s wider data and digital portfolio.

• Line manages the Trust’s data and technical team managers, ensuring clear priorities, strong performance, proportionate governance, and effective delivery across business as usual, funded projects, and strategic development.

• Ensure the Trust’s data and digital work is led in a way that is inclusive, accessible, and supportive of a diverse range of staff, partners, and users.

• Deliver the Trust’s 2-year National Lottery Heritage Fund’s organisational sustainability project, “Building a Sustainable Future for the UK’s Biodiversity Data Heritage”, including the development and testing of value-added data and digital services, hosted products, and support offers that strengthen financial resilience without compromising the Trust’s public good role.

• Support the strategic direction, stewardship, and future sustainability of the NBN Atlas, related digital products and services, and the Trust’s wider technical delivery, ensuring that risks, opportunities, and investment choices are well managed.

•  Play an active role in the NBN Trust’s Executive Team, contributing to organisational planning, funding development, cross Trust collaboration, and external engagement where this supports delivery and the Trust’s wider strategic objectives.

• The role provides strategic and functional leadership across the Trust’s data and digital work, working closely with the Principal Software Engineer as the Trust’s senior software engineering lead. 

Main Responsibilities
 

Strategic Leadership and Function Management
 

·   Lead the Trust’s data and digital function, aligning work with organisational priorities, the NBN Atlas strategy, and the wider Operating Plan.

·   Provide strategic advice to the CEO and senior colleagues on delivery priorities, service development, digital risk, technical resilience, and future investment needs.

·   Translate complex technical, delivery, and service development issues into clear options, trade-offs, and recommendations for the CEO, Executive Team, Board, and relevant committees.

·   Lead, line manage, and develop the Trust’s data and technical managers, and relevant technical project staff, ensuring clear objectives, strong management practice, accountability, wellbeing support, and effective performance management.

·   Build leadership capacity within the function, supporting managers to develop their teams, handle performance issues well, and contribute positively to the Trust’s culture and ways of working.

·   Assess capacity, sequencing, and resource pressures across the data and digital portfolio, working with team managers to identify priorities, trade-offs, and resourcing needs and advise the CEO accordingly.

·   Work across the Trust to improve prioritisation, sequencing, decision making, and resource allocation across data and digital activity.

·      Champion inclusive leadership and equality, diversity and inclusion in team management, service design, recruitment, and ways of working, helping ensure the Trust’s data and digital function is accessible, supportive, and well-led.

Data Infrastructure, Services, and Innovation
 

·    Provide strategic leadership for the stewardship, prioritisation, development, and continuous improvement of the NBN Atlas and related data and digital products and services, working with the relevant data, technical, and programme leads.

·    Ensure data and digital activity support the long-term accessibility, usability, quality, and public value of biodiversity records and related digital services.

·    Lead diagnostic work, market testing, and service development to identify viable value-added data and digital offers, working with relevant data, technical, programme, and commercial colleagues to shape propositions.

·    Oversee the selection, development, and testing of pilot services, hosted products, training, or support offers, working with the relevant delivery leads and refining propositions in light of evidence, demand, legal advice, licensing constraints, and delivery capacity.

Governance, Risk and Project Delivery
 

·    Lead delivery of the organisational resilience project within agreed scope, time, and budget, with support from colleagues and external consultants as required.

·    Ensure major data and digital programmes have proportionate project governance, reporting, stakeholder, and advisory arrangements in place, working with relevant programme and project leads and identifying additional project support where required.

·     Commission and manage consultants and contractors, ensuring briefs are clear, outputs are practical, and learning is embedded in delivery, working with relevant technical or data leads where specialist assessment or oversight is required.

·     Act as the senior staff lead for the Data and Technology Committee, working in partnership with its Trustee Chair and relevant data and technical leads to support effective oversight of the Trust’s data and digital infrastructure, strategic development, risk, and associated governance.

·     Oversee function-level risks relating to data and digital resilience, data governance, licensing, delivery capacity, and service sustainability, working with the relevant technical and data leads to ensure specialist risks are identified, managed, and escalated appropriately.

·     Balance governance, assurance, and innovation so that data and digital systems support delivery, resilience, and public value without creating unnecessary burden.

·      Work with finance and programme colleagues to ensure accurate budgeting, reporting, monitoring, and evidence of impact.

Partnerships, Income Development and External Engagement
 

·   Build and manage relationships with key partners, data providers, heritage and conservation organisations, public bodies, consultancies, funders, and prospective service users.

·   Help shape and test future income opportunities, including service offers, hosted portals, training, funded programmes, and strategic partnerships.

·    Develop and support fundable and deliverable future propositions arising from the work, ensuring the Trust is better positioned for long term resilience.

·    Act as the Trust’s UK Node Manager for GBIF, leading relationships, coordination, and representation linked to the UK Node function, and ensuring this role supports the Trust’s wider strategic, technical, and partnership objectives.

·    Represent the Trust externally on biodiversity data infrastructure, digital leadership, service development, standards, and innovation, working alongside relevant technical and data leads where specialist expertise is required

Trust Wide Contribution
 

·    Play an active role in the Executive Team, contributing to organisational planning, business improvement, and wider strategic discussions.

·    Keep the wider NBN Trust team up to date with, and involved in, relevant data and digital activity as appropriate.

·    Contribute to Trust wide initiatives, events, business planning, and other activities as needed.

·    Share ideas, lessons learned, and opportunities openly to improve organisational performance.

General Responsibilities  
 

• Attend any required learning and development opportunities. 
• Collaborate effectively with other departments.  
• Contribute to a respectful and inclusive working environment. 
• Ensure commitment to continuous professional development. 
• Follow organisational policies including Health & Safety, Cybersecurity, IT, Finance, and EDI.  

The ability to travel occasionally is required, including international travel. Candidates must also be based in and have the right to work in the UK, and be able to work effectively from home. 

These are the criteria we will be looking for in your application. If you don't meet all of them in full, but can offer something else that would help you excel in the role, we'd still encourage you to apply.

Essential Experience and Qualities
 

·   Strong leadership experience in data, digital, technical, product, or programme roles, ideally with responsibility for teams, delivery, and strategic planning.

·   Ability to operate at both strategic and practical levels, moving between organisational leadership, service design, risk management, and delivery oversight.
·   Experience of commissioning and managing consultants, contractors, or specialist external support to deliver clear and practical outputs.
·   Experience of developing partnerships, shaping propositions, or securing income through funded programmes, service offers, or strategic collaboration.
·   Good judgement, with the ability to assess trade-offs, challenge assumptions, and make proportionate decisions in a resource-constrained environment.
·   Strong communication and relationship management skills, including confidence with senior stakeholders, funders, partners, and technical specialists.

·   Knowledge of biodiversity data infrastructure, environmental data, heritage data, or closely related fields would be beneficial, but is not essential if the candidate can learn quickly and lead credibly.

·   Experience of working with Boards, committees, or governance groups, including presenting complex issues clearly and supporting effective decision-making.

 

Are you a kind, caring and compassionate individual who has a wonderful way of communicating with others within the local community - with the ability and enthusiasm to find out what support is needed?

An exciting opportunity to join our new volunteer service to help shape its future growth  – and we want you to apply!

We are searching for a new Volunteer Coordinator to join our small, friendly team in recruiting, managing, and matching volunteers to help us in our mission – supporting unpaid Carers to have vital respite from their caring roles.

The role is full time 37 hours a week, Monday to Friday, and you will be working alongside our colleagues across Crossroads Care Kent - from our Care Managers to Project Managers for Young Carers and Dementia Outreach.

As well as recruitment skills, the right person for this team will have plenty of common sense and be able to provide a listening ear, supporting people to access the holistic help they need at difficult times. 

Our service offers people appropriate information and guidance based on their individual circumstances and needs, so flexibility and good communication skills are essential attributes needed to carry out this special role. 

The successful candidate will be able to work on their own initiative; will have a sensitive and sympathetic approach to difficult situations, strong organisational skills, and the ability to co-ordinate a large team of volunteers, so if you have experience of working in health, social care or third sector organisations, recruiting and managing people, and undertaking assessments of needs - we would love to hear from you.

The role is based in our Wateringbury office, but travel will be required in Kent to visit families, meet and interview volunteers and attend events - so a full driving licence and use of own car is essential. 

As well as this exciting and rewarding role in a lovely team we offer a competitive salary, contributory pension scheme, great support and development, 28 days holiday pro rata increasing with service, enhanced sick pay and on-site parking. 

We are a multi-award-winning, creative and innovative organisation with a busy and varied fundraising portfolio. We are seeking an experienced leader with significant expertise in fundraising compliance, risk management and supporter experience to help shape and enable our fundraising ambitions while ensuring the highest standards of governance, ethics and regulatory compliance. This is a maternity cover role until December 2027.

As Head of Compliance & Supporter Care, you will lead our Fundraising Compliance, Supporter Care and Office Management functions, providing strategic oversight across these critical areas. Acting as War Child UK's senior lead for fundraising compliance and due diligence, you will work closely with the CEO, Leadership Group and Board of Trustees to manage organisational risk, strengthen compliance frameworks and support innovative fundraising activity within an ethical and regulatory framework.

You will also lead our Supporter Care function, ensuring an excellent supporter experience, high service standards and continuous improvement, while providing strategic oversight of office management, facilities, health and safety to ensure colleagues have the environment and support they need to deliver our mission.

Reporting to the Supporter Engagement Director, this is a highly visible leadership role requiring strong judgement, relationship-building skills and the ability to balance organisational ambition with effective governance and risk management.

Working hours: Full-time (37.5 hours per week) is preferred. We are also open to applications from candidates seeking a reduced working pattern of 30-33.75 hours per week (0.8-0.9 FTE), worked across 4 or 5 days.

Hybrid working: This role is based on a hybrid working arrangement, with an expectation of around two days per week in our London office. There is flexibility regarding which days these are, depending on business and team needs. Given the nature of the role, regular in-person attendance is important for office oversight, relationship-building and key meetings.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Below are some of the experiences and qualities we’re looking for. You can read the full job advert on our careers site.

• An experienced fundraising compliance expert, with excellent knowledge of Data Protection, Premium Rate Services regulation, Charities Acts, Code of Fundraising Practice, ASA codes and Gift Aid

• Experienced in working closely with or leading a Supporter Care function, with demonstrable knowledge of:
  • Supporting and motivating a team
  • Working with donors in potentially vulnerable circumstances
  • Complex complaints handling
• Someone who is experienced in creating and implementing policy frameworks and processes in the areas of compliance and due diligence, in a way which is appropriate to the organisation and rolled out in an engaging and audience appropriate way.
• Detailed, process driven and excellent at retaining and translating important information for fundraisers with little knowledge of compliance practices.
• Able to identify and effectively communicate potential risks or areas of concern for the organisation in relation to our policies and external regulation.
• Someone who enjoys working collaboratively to find creative solutions and mitigations to ensure War Child can continue to fundraise innovatively.
• A confident presenter and communicator who is passionate about building and maintaining inter-personal relationships at work with a variety of stakeholders, from junior member of staff through to CEO.

• Someone with a good understanding of the principles of fundraising regulation and data protection requirements, and their implications for fundraising policy and practice.

What we can offer you

At War Child, we genuinely value different ways of working. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

• Flexible working culture and flexible public holidays
• 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
• Pension- 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
• Health and wellbeing- employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training. All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading charity for people affected by pulmonary fibrosis, to recruit a Head of Support Services.

Salary: £50,000 – £59,000 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

With an ambitious five-year strategy, APF is entering an exciting period of growth. The successful candidate will play a key role in developing and expanding its support services, ensuring they are accessible, inclusive, evidence-led and sustainable.

Key responsibilities

• Lead the strategic direction, planning and continuous improvement of APF’s patient-facing support services.
• Lead the redesign of APF’s Support Group Network, using insight, evaluation and lived experience to develop a sustainable and inclusive new model.
• Work with the Support Line team to develop a new delivery model that expands access to specialist support.
• Drive innovation, including the appropriate use of technology and digital solutions to improve access, quality and experience.
• Lead and develop teams across the Support Line and Support Networks, creating a supportive, inclusive and accountable culture.
• Oversee the delivery and development of APF’s Support Line, Support Networks and volunteering approach.
• Ensure people affected by pulmonary fibrosis are meaningfully involved in shaping services.
• Build strong partnerships with healthcare professionals, clinical colleagues, community organisations and other external stakeholders.
• Develop and oversee partnership arrangements, KPIs, reporting and evaluation.
• Ensure services operate safely and effectively, with strong safeguarding, governance, risk management and quality processes.
• Manage budgets and resources effectively, contributing to financial planning and forecasting.
• Work with Fundraising colleagues to provide service insight, outcomes and evidence to support funding proposals and reports.
• Represent APF externally and promote its support offer and approach.

We are looking for:

• Significant experience of leading service change and developing new models of delivery using insight, evaluation and user feedback.
• Strong experience of partnership working, including formal agreements, KPIs, reporting and evaluation.
• Experience managing teams, budgets and resources, with the ability to develop and motivate others.
• Experience working with volunteers, peer support groups, communities or people with lived experience.
• An understanding of safeguarding, confidentiality, data protection and risk management within service delivery.
• Experience of using data, insight and feedback to improve services and demonstrate impact.
• Excellent communication and relationship-building skills, with the ability to build trust across a wide range of stakeholders.
• Strong planning, prioritisation and problem-solving skills.
• A collaborative and values-led approach, with sound judgement and confidence making decisions.
• A commitment to inclusive, accessible and person-centred support.

Experience within a health charity, patient organisation, helpline, peer support or voluntary sector setting would be desirable, as would experience working with healthcare professionals or NHS stakeholders.

This is a unique opportunity to shape and grow APF’s support offer and make a meaningful difference to people affected by pulmonary fibrosis.

If you are an experienced support services leader looking for a role where you can combine strategic leadership with real-world impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Independent Age is the national charity working towards ending financial hardship in later life. 

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK.  We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change. 

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

As Head of Services Development, you will play a pivotal role in shaping the future of Independent Age’s services and maximising our impact for older people facing financial hardship. Reporting to the Director of Services, you will lead service development, innovation, quality, evaluation and strategic change across our service provision (information, advice and external training) ensuring they remain effective, evidence-led and responsive to changing needs. Working closely with colleagues across the charity and external partners, you will translate strategy into practical improvements, develop new opportunities for impact and collaboration, and embed a culture of continuous learning, improvement and innovation.

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We're looking for a strategic and collaborative leader with experience of leading complex projects, organisational change and service improvement programmes. 

You will be skilled at turning strategy into delivery, bringing together people from different teams and disciplines to develop practical solutions that improve outcomes. You will be comfortable using data, insight and evidence to drive decision-making and have a track record of stakeholder engagement and identifying opportunities for innovation and growth. 

You will also bring experience of impact measurement, evaluation, quality assurance or performance frameworks, with the ability to use evidence to demonstrate value and improve services. Strong analytical and problem-solving skills are essential, alongside the confidence to influence senior stakeholders and work across organisational boundaries. An understanding of the needs of older people, the wider ageing sector and the role that data, learning and collaboration play in delivering social impact would be advantageous.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.  

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A BASIC DBS check will be carried out for the successful candidate.

Closing Date: Friday 25 September at 11:59pm

Interview Dates: Monday 12 October at our London office, 18 Avonmore Road W14 8RR

We're looking for the person to grow NHS charitable funds 🩷🩵💜

We're looking for a Head of Fundraising, a senior new role delivered in partnership with ELFT Charity, the NHS charity of East London NHS Foundation Trust.

This is the Charity's dedicated full-time fundraising post, and it marks a new phase of sustainable growth. You'll lead the day-to-day delivery of the fundraising strategy: building the relationships, propositions, campaigns and systems that grow support for work going beyond what core NHS funding can provide, across East London, Bedfordshire and Luton.

From community fundraising, grants and supporter development through to corporate partnerships and legacies, there is significant scope to shape and grow this function. You'll be employed by Compass Wellbeing CIC and work as an integral part of ELFT Charity.

If you bring broad fundraising experience, an entrepreneurial approach and the ability to turn ideas into compelling cases for support, we'd love to hear from you.

📍 East London, Bedfordshire & Luton | 🕐 Full-time, permanent | 💷 £50,000–£55,000

High Trees Community Development Trust is seeking an ambitious Head of Community Research & Impact to join our senior management team and lead one of our core service areas.

Community-led research sits at the heart of how High Trees works. Our approach aims to rebalance the role and power that communities have in deciding how research is informed, delivered and used to improve lives for Lambeth residents. Over recent years we have built a strong foundation for this work and developed two flagship community research partnerships — the Lambeth Peer Action Collective and the Lambeth Community Research Network. We are now looking for someone to significantly expand this work: building local evidence of community need, working with communities to identify solutions and appropriate responses to local challenges, and advocating for change to policy and practice where needed.

This is a broad and varied leadership role. Alongside our direct research programmes, you will lead the development of infrastructure around community-led research in Lambeth, so that voluntary and community sector (VCS) organisations can access the training, resources and networks they need to design and deliver their own research. You will also lead our Monitoring, Evaluation and Learning and Communications functions, ensuring the impact of everything we do is understood, evidenced and communicated well.

As part of High Trees’ senior management team, the Head of Community Research & Impact will not only oversee delivery in their service area, but also help shape organisational strategy, grow partnerships and income, and ensure we work as one High Trees — keeping our practice responsive, collaborative and always led by community need.

About High Trees

Based in Tulse Hill, High Trees has been rooted in the local community for nearly 30 years. We deliver community action, employment, education, youth services and community research, working in partnership with local people and local organisations to build stronger communities and create meaningful change. We are recognised for our collaborative, long-term approach and our ability to adapt and respond to the issues that matter most to local people.

About the role

As Head of Community Research & Impact, you will:

• Lead and inspire our Research & Impact team to deliver high-quality, community-led research that drives change.
• Shape and deliver High Trees’ strategic vision for community-led research, championing collaborative research practice across Lambeth.
• Take the lead on designing new research programmes, support with sourcing the funding to run them, and ensuring projects are completed to a high standard with high-quality outputs.
• Grow the infrastructure for community-led research locally, including through the Lambeth Community Research Network and the Lambeth Peer Action Collective.
• Support VCS organisations with community research training, resources and capacity building support.
• Lead and embed Monitoring, Evaluation and Learning (MEL) and Communications across High Trees and our partnership work.
• Contribute as a member of High Trees’ senior management team, ensuring a joined-up approach across all our services.

About you

We are looking for someone who brings:

• Significant professional experience in research and/or community settings, with a track record of leading research projects.
• Experience of qualitative and mixed methods research and a working knowledge of participatory research approaches.
• A proven track record of leading teams and managing multiple projects and programmes at once.
• The ability to build trust and long-lasting relationships across community, academic, public sector and voluntary sector organisations.
• A strategic mindset, balancing day-to-day delivery with long-term vision.
• A solid understanding of the context in which High Trees delivers its work

Why join us?

This is a rare opportunity to take a senior leadership role in a values-led organisation at a time of growth and ambition. You will help set the standard for community-led research and system change, creating tools, resources and practices that benefit the wider sector — and be part of a collaborative team dedicated to creating lasting change.

We are seeking an experienced, inspirational and forward-thinking Head of Dog Training & Client Services to lead one of the charity's most important service areas. 

Reporting directly to the Chief Executive Officer and forming part of the Senior Leadership Team, this role provides strategic and operational leadership across our Training Department, including Puppy Development, Dog Supply, Instructor Services and Client Services functions.

This is an exciting opportunity for a motivated individual to shape the future of our training and client services, lead a dedicated team of professionals, and ensure the highest standards of support for both our beneficiaries and assistance dogs. 

As Head of Dog Training & Client Services, you will be responsible for the overall leadership, performance and development of the Training Department. 

You will work closely with senior staff to ensure the successful delivery of our assistance dog programmes, while driving continuous improvement, innovation and organisational growth. 

The role combines strategic leadership with operational oversight and is ideal for someone who is passionate about achieving excellent outcomes for both people and dogs. 

Head of Service – Reddo

Reddo is looking for an ambitious and entrepreneurial Head of Service to lead our next stage of growth.

This is an exciting opportunity for an experienced children’s services leader who can combine strong operational management with a commercial and entrepreneurial mindset.

You will work closely with the Managing Director and leadership team to:

• Lead and strengthen day-to-day service delivery

• Develop our team, systems and processes

• Drive quality, safeguarding and performance

• Build strong relationships with local authority commissioners

• Support new business and the mobilisation of new contracts

• Help shape Reddo’s future growth and development

We are looking for someone with experience in children’s social care and local authority commissioning, strong leadership and commercial awareness, and a genuine passion for building and improving services.

If you are ready to make a real impact and help shape the next chapter of Reddo, we would love to hear from you.

Please see the attached job description for full details.

Lead services that support those who serve on the frontline
 

DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their workforces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.
 

A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.
 

What you will do
·   Lead operational plans, service performance, contracts, budgets and improvement activity.
·   Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
·   Build effective working relationships across welfare, psychological, occupational health and partner services.
·   Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
·   Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
·   Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
·   Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.
 

What you will bring
·   Senior operational leadership experience in a complex service environment.
·   Strong project or programme management skills and a track record of delivering change.
·   Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
·   An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
·   Commercial awareness, sound financial judgement and a commitment to quality and value for money.
·   A collaborative, evidence-led and values-driven approach.
 

Why join DMWS?
 

This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity 
 

How to apply
 

Please submit your CV and a supporting statement explaining how your experience meets the requirements of the role by 28th September 2026. Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role. 
 

DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

About the role 

This is an exciting opportunity to join Women and Girls Network's Senior Leadership Team and lead two of our most impactful service areas: the Intersectional and Anti-Oppressive (IOS) Team and the Criminal Justice and Violence Against Women & Girls (CJS, VAWG) Team. 

As Head of Services, you will play a vital role in shaping and driving services that support women and girls affected by gender-based violence, ensuring they receive empowering, trauma-informed and culturally responsive support. You will lead with a strong commitment to feminist, anti-racist and anti-oppressive values, ensuring that the voices and experiences of survivors remain at the heart of everything we do. 

Working closely with the Director of Services and senior colleagues, you will provide strategic leadership across a diverse portfolio of services, strengthening partnerships, influencing systems and championing innovative approaches that remove barriers and improve outcomes for women facing multiple disadvantages. This is a unique opportunity for an experienced leader to make a lasting impact, both within our organisation and across the wider VAWG sector.

Job description 

As the Head of Services, you will:

• Lead and inspire the IOS and CJS, VAWG teams, providing strategic direction and oversight to ensure services are accessible, high-quality, survivor-centred and aligned with WGN's feminist values and vision.
• Champion intersectional and anti-oppressive practice, ensuring services are responsive to the diverse experiences of women and girls, particularly those from Black and Global Majority communities and others facing systemic barriers.
• Drive excellence in service delivery, safeguarding and quality assurance, ensuring robust risk management and compliance while creating environments where survivors can heal, recover and thrive.
• Lead, support and develop Service Managers, fostering a culture of collaboration, wellbeing, accountability and continuous learning that enables staff to deliver their best work.
• Build influential partnerships across statutory, voluntary and community sectors, strengthening pathways for survivors and ensuring WGN's expertise informs local, regional and national responses to violence against women and girls.  
• Use insight, evidence and survivor feedback to evaluate impact, drive innovation and shape the future development of services, ensuring they continue to meet emerging need and deliver meaningful change.
• Represent WGN as a sector leader, advocating for systemic change and helping to create a society where all women and girls can live free from violence, inequality and discrimination.

Supporting Statement Guidance

Your supporting statement should clearly demonstrate how your experience, knowledge, skills, and qualifications meet the requirements of the role. Please address the key criteria outlined in the Job Description and Person Specification, providing specific examples of achievements and responsibilities that evidence your suitability for the position.

Focus on relevant professional experience, transferable skills, and the impact of your work. Where possible, use concise examples to illustrate how you have successfully applied these skills in practice.

The supporting statement should be no more than 500 words and should complement, rather than repeat, the information contained in your CV or application form.

Closing date and interviews

This vacancy will close at 9am on Monday 28 September 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.

We encourage early applications, as we reserve the right to close the vacancy before the advertised closing date should we receive a high volume of applications or identify a suitable candidate.

The selection process will consist of two interview stages and a role-related assessment task. Interviews may be conducted either in person or remotely, depending on panel availability and logistical requirements, and may involve a combination of both formats throughout the process. Candidates invited to participate will receive full details of each stage, including the assessment task and interview arrangements, in advance.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

Head of Growth

Job reference: REQ005617

Salary: £71,677 - £75,000 per annum

Contractual hours: 37.5

Basis: Full Time

Region: London

Apply by 30 September 2026.

United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England.

Central Office staff work closely with schools, offering a wealth of expertise to underpin schools' own knowledge. Our specialist departments, including HR, finance, technology, strategy and performance, estates, and marketing, work alongside dedicated school improvement teams. By joining us, you will provide ongoing support to schools, ultimately improving the outcomes of our pupils.

United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check.

We always appoint on merit, and we are open to discussing flexible working options.

Job description

We are seeking a Head of Growth to lead the delivery of United Learning’s continued growth as an organisation, transforming education in more communities and benefiting more children and young people across England.

You will be responsible and accountable for all aspects of growth strategy delivery and for ensuring positive outcomes for new joining schools (pupils, staff, parents and wider communities) and for the organisation as a whole. You will work with a team of specialist colleagues across United Learning’s central teams – school improvement, finance, HR, technology – to ensure that robust plans are in place throughout the process, ensuring that each school has the support it needs to thrive as part of the Group.

You will ensure that schools have a positive experience at all stages, from the point of their first contact with United Learning through to joining the organisation and beyond. You will often be the first point of contact, explaining to school leaders and governors the benefits of being part of United Learning and what to expect throughout the process.

You will also oversee implementation of United Learning’s strategy for growing local ‘clusters’ of schools, enabling schools to benefit from meaningful local educational collaboration and from high quality and efficient support services that represent excellent value for money.

About You

We are seeking someone with proven experience of managing complex projects and delivering to tight timescales, combined with strong leadership and stakeholder management skills. You will have an eye for detail and be able to spot and work with others to resolve potential issues, often dealing with novel situations. You will be confident providing advice to senior leaders – including Trustees and members of the Executive Team – combining leadership of our strategic aims with disciplined operational management.

You will be a skilled communicator and be able to build effective relationships with colleagues and stakeholders with different professional backgrounds and experience, in schools and our central teams. Your commitment to providing excellent service to schools – from those that are simply exploring their options to those that are in the process of joining United Learning – to promoting a culture of continuous improvement and to bringing out the best in your team will shape the approach you take to your work.

If you are passionate about improving outcomes for children, young people, their families and the communities they live in, are interested in joining a team that shares your passion, and meet the person specification, we would very much like to hear from you. We are open to offering the role as a secondment and are particularly keen to receive applications from individuals from backgrounds currently under-represented in our senior leadership cadre.

Rewards and Benefits:

· Competitive salary.

· Contributory pension scheme.

· 26 days holiday

· Occupational sick pay, protecting you and your family.

· Competitive maternity, paternity, and adoption benefits.

· Group Life Insurance Scheme

· Westfield Health cash plan and extensive range of employee benefits for eligible staff

· Continuous Professional Development options that will be tailored to your needs

· A supportive team across the country

We are open to requests for flexible working; and we encourage open and regular conversations about work-life balance.

Further information

This vacancy closes at midnight on 30 September. Please note we reserve the right to close this vacancy early should we receive a large volume of applications.

For a confidential discussion about this role or the process, please contact: Anna Paige

Internal applicants should submit their application via their ESS account within the Current Vacancies section. You will be required to submit a personal statement with a summary of your experience that make you suitable for this role. There is a character limit of 4000-character limit (roughly one and a half to two sides of A4).

Where support is better shared

United Learning comprises: UCST (Registered in England No: 2780748. Charity No. 1016538) and ULT (Registered in England No. 4439859. An Exempt Charity). Companies limited by guarantee. VAT number 834 8515 12. Registered address: United Learning, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB.