Head Of Support Services Jobs in Central London, Greater London
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The Robin Cancer Trust is looking for a Head of Operations to help make our vision of reaching every young person in the UK with our life-saving cancer campaigns a reality. We are the UK’s germ cell cancer community, and our mission is to save lives.
We do this by:
- Educating young people with our life-saving cancer awareness talks.
- Engaging young people with our award-winning cancer campaigns.
- Empowering young people affected germ cell cancer, all across the UK.
Our values:
- Respect: Not only for the important work we undertake, but also the people who support our mission. We believe in open, honest, and empathetic communication between ourselves and to our community.
- Creativity: We are a small team with a big vision – in order to drive the change we want to see in the world, we must innovate, disrupt and experiment.
- Trust: We are accountable to each other & our beneficiaries. We are responsible for upholding these values and the quality of work we undertake – and will do so with integrity at all times.
If our mission, vision, and values inspire you and resonate with you, please apply to join our team – we want to hear from you!
Overview:
- Salary: £36,000
- Hours: 35 hours per week, flexible working (evenings and weekends as required)
- Location: Fully remote
- Contract type: Permanent
Staff benefits:
- Annual Leave - 33 days (25 days holiday + 8 public/bank holidays)
- Mental Health days (whenever you need them, obvs)
- Flexible working (around you, not us)
- Remote working (we all are)
- Work Laptop (+ whatever else you need to do your job)
- Work Phone (we like a Google Pixel)
- Health & Wellbeing initiatives (Health Cash Plan + Free Counselling)
- Employee Perks (Discounts & Exclusive Deals)
Our culture is the most important thing to us – we want someone to join our team with passion, creativity, versatility, and strategy. We are looking for someone to make this role their own, to help guide our charity through the next phase of our growth, and for someone who will learn and grow with us.
Key responsibilities:
To be responsible for the effective delivery of services in the communities we serve.
- Manage all aspects of operational performance of the services in line with KPI expectations.
- Accountable for the leadership, line management responsibility and operational direction of the service delivery teams.
- Take financial responsibility for the service delivery budgets through annual budget setting, monthly reviewing, and quarterly reforecasting.
- Continually develop and review operational KPIs to ensure they drive performance and align with our strategic ambitions.
- Ensure the customer experience is measured, monitored and delivered with the expected values and behaviors across all teams.
To effectively lead, collaborate and influence to contribute to the success of Robin Cancer Trust and its people.
- Engage the teams with the vision, purpose, and strategic objectives of Robin Cancer Trust.
- Contribute to the development of strategy, business planning and prioritisation activities.
- Be an active member of the Senior Leadership Team and deputise for the CEO as needed.
- Attend and contribute to monthly board meetings.
Person specifications:
- Driven by the desire to help the germ cell cancer community.
- Professional, diplomatic, and able to make objective decisions in complex situations.
- Ability to analyse and translate performance data into operational actions.
- Ability to interpret strategic plans and models to understand their operational impact.
- Highly collaborative and confident to influence across different roles at all levels of the organisation.
- Highly motivated, resilient under pressure and able to flex and prioritise workloads.
Essential qualifications, skills, and experience:
- Strong and effective people leader.
- Experience of leading change initiatives that demonstrate operational impacts.
- Proven track record of successfully managing and flexing budgets with financial accountability.
- Experience of leading successful service delivery functions.
- Excellent communication and interpersonal skills that can be adapted for public and professional audiences.
Desirable qualifications, skills, and experience:
- Experience of working as part of a senior leadership or strategy team.
- Experience in the charity sector.
Please note: the duties outlined in this job description are not intended to be exhaustive and may be subject to periodic review and amendment to meet the needs of The Robin Cancer Trust.
Closing Date: Friday 31st May 2024
We will provide all applicants with an outcome on your application, this will usually be within 1 week of the application window closing.
The Robin Cancer Trust is committed to being an equal opportunity employer, we recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
At The Robin Cancer Trust we know we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives, and experiences, to collectively make a difference.
If there is anything we can do to assist you in your application or preparations to be interviewed for this job vacancy, please let us know so we can ensure you have a positive and comfortable experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £32,000 per annum
Hours: Full time, 37 hours per week
Contract: Permanent
Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!
This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.
You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.
This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.
The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the person specification in your statement and explain how you meet the criteria.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Across the country, in every city and on every street, RBL is there to support our Armed Forces community as the UK's leading Armed Forces charity. The Royal British Legion is looking for an experienced manager to lead their philanthropy, mid value and trusts function and make a difference to the lives of those who have served to keep us safe and protect our way of life.
The Head of High Value Giving will come in to a portfolio with huge potential and a solid base to build from. The successful candidate will own and lead the high value programme, be the in-house expert and transform high value giving to fund crucial services for the armed forces community,
The post holder will have the experience, energy, and expertise to recognise the vast opportunity within the team and take the programme to the next level. They will lead by example in cultivating both UK based and international trusts and develop relationships with key stakeholders to build out a major donor programme, whilst overseeing an amazing team to continue to deliver brilliant results.
If you are an ambitious and proactive fundraiser, with high value fundraising or trust experience, this is a fantastic opportunity to lead the High Value team at the Royal British Legion.
The selection process for this role includes a candidate screening call with a member of the THINK Recruitment team. To arrange a call please refer to the information in the Candidate Pack.
We are excited to be advertising the role of Psychotherapy Service Manager at Respond, to lead our team and the development of our psychotherapy services with autistic people and people with learning disabilities who have experienced trauma and their families. Many of our clients may have experienced complex or multiple traumatic experiences including sexual violence, domestic abuse and neglect.
The Psychotherapy Service provides predominantly longer-term therapeutic support of a year or more, depending on how the work is funded, to an average of 130 unique individuals per year. The current team of 10 are made up of 4 senior therapists (reporting to the postholder), 4 therapists and 2 honoraries in training, the majority of whom are Arts therapists and work within a psychodynamic and/or systemic model.
We welcome applications from experienced Psychodynamic Counsellor/Psychotherapists, Arts therapists, Psychologists or Family Therapists who are passionate about our work. You will work psychodynamically, champion our trauma informed approach including our reflective practice model and have the opportunity to influence and shape the development of the psychotherapy service. Leading the small team, you will provide clinical leadership and be Safeguarding lead, ensuring we continue to provide high quality psychotherapy services. We are offering the role at 4-5 days per week, working in a hybrid manner flexibly. You can also hold your own small case load of clients, supervisees and/or consultancy work within the role.
This is a unique and specialist role and we recognise that you may have more experience in one clinical area or client group than another, given the breadth of our work and whilst you may be experienced in working psychodynamically as a therapist and as a line manager, you may be newer to leading a service for example. Or you may have a great deal of other experience and understanding of the needs of our clients from other work. We are flexible to develop the right candidate who is passionate about improving the lives of autistic people, people with learning disabilities and their family members.
If this sounds like the kind of role that would interest you, we’d really welcome your application. Please also get in touch if you have any questions.
Further information about Respond
Respond is entering the last year of our three-year strategy, in which we will continue to be focusing on our psychotherapy service, which is a core part of Respond’s offer as a charity for now thirty-four years. Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services which include advocacy, training and consultation.
An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.
We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover.
We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.
We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.
We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role. You may be just the right candidate for this or other roles within the organisation.
Respond Benefits package (all per financial year)
We offer a generous and comprehensive package of flexible benefits to all of our staff.
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Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home. Part time hours are altered accordingly.
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Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.
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Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,
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Discretionary study leave to support training relevant to your role.
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Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.
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Up to 5 days paid time off for dependents per financial year.
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Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.
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Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment.
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Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.
Note all of the above days per annum stated are pro rata’d for part time employees.
If you’d like to find out more about this role, please read through the job description and person specification.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
Deadline for applications – Monday 3rd June 9am.
Interviews - Thursday 13th June in person in London.
When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.
The client requests no contact from agencies or media sales.
Head of Communications & Marketing
Baby Lifeline
Midlands or London (Hybrid if required)
About Us
Baby Lifeline is a highly respected national charity whose mission is to ensure the healthiest and best outcomes possible from pregnancy and birth.
Founded over 40 years ago by Judy Ledger following the personal tragedy of losing three premature babies, we have since purchased many million pounds’ worth of equipment for maternity and neonatal units, produced nationally recognised reports and research projects, staged highly successful annual UK maternity safety conferences, and provided evidence-based, multi-professional training to reduce avoidable harm and death in maternity. Training is provided through Baby Lifeline Training Ltd, a not-for-profit social enterprise. It trains around 4,000 delegates annually and is one of the main providers/developers of training for maternity professionals in the UK.
Head of Communications & Marketing
An exciting opportunity has arisen to join Baby Lifeline as Head of Communications and Marketing. You will play a critical role in supporting Baby Lifeline to deliver its important mission, leading the development and delivery of our strategic communications and marketing plan. Together, these will grow awareness of and engagement with our brand and increase donations.
Head of Communications and Marketing Responsibilities:
· Providing strategic communications and marketing counsel to the Chief Executive
· Devising results-driven marketing campaigns to grow our audience and drive charity donations and fundraising
· Devising creative media engagement strategies, leading on proactive and reactive media relations including press releases, statements, interviews, and enquiries
· Building relationships with relevant professionals and experts within healthcare, to help drive sign-ups to events and training
· Managing and influencing relationships with key external influencers, such as journalists, producers, and celebrity VIP ambassadors
· Overseeing our website and social media channels, developing creative content that drives growth, reach and engagement across channels
· Line managing a Digital Marketing Manager on the effective day to day delivery of website and social media activity; working with external agencies where appropriate
· Understanding what metrics to use as a measure of success, based on key objectives – and to report on these confidently
· Researching and evaluating the latest trends within the charity sector and using these to advance Baby Lifeline communications and marketing activity
· Advising and working with Baby Lifeline Training Ltd on relevant projects
As Head of Communications & Marketing, you will have:
· Experience in a similar communications or marketing role
· A keen eye for marketing design – experience creating social media assets is preferable
· Self-motivation and passion about the opportunities that can come from marketing, communications, and social media
· Strong written communication skills and copywriting capabilities
· Excellent interpersonal skills
· A degree in marketing and/or PR or equivalent is desirable
· Health/charity sector experience is desirable but not essential
Baby Lifeline is a unique national charity whose mission is to make care safer and better for every pregnant woman, pregnant person, and newborn baby
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have an exciting opportunity for a Head of Compliance, Risk and Audit to join the wider Compliance, Audit and Risk team at SIG! You will have the overall responsibility of keeping participants, residents, and staff safe. The team manages the development, monitoring, and reporting of several areas including but not limited to accidents, incidents, and near misses (AINMs), safety reviews, safeguarding, whistleblowing, complaints, policy and procedure, health and safety, internal audit, business continuity planning and data protection.
As The Head of Compliance, Risk and Audit, you are the lynchpin of the wider team, linking strategic vision with solid and accountable implementation. You will be responsible for developing the team in the broad space of compliance as well as in their own areas of specialism, ensuring that a transparent and accountable compliance framework is implemented and embedded in line with regulatory and legislative change.
Working Pattern: 37.5 hours per week, Monday to Friday. At least 2 days per week in central office (Islington) and our services which are in and around London, Brighton & Hove, Kent, Havering, Bedford, Luton, Nottingham, and Liverpool.
The additional 3 days can be worked from home. You may at times be required to visit a service more than 2 times within a week.
Our Central Office is based a 10 minute walk from Highbury and Islington station, Angel station is a 15 minute walk away
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for someone who is methodical and detail oriented in their approach, who is a compassionate leader, able to set an example of our values (Ambition, Empowerment, Transparency, Inclusivity). You will have an in-depth and broad knowledge of all areas of compliance, with a background in health, social care or housing. You will be required to have excellent report writing skills, with the ability to coach and support others, able to influence a process led culture in respect to your area, and a keen interest in continuous improvement of services and a positive safety culture!
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management and leadership throughout employee lifecycle this includes; Recruitment, Onboarding, Inductions, training, support and supervision, relations, wellbeing support, and other areas.
- Formalise Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) to monitor objectives.
- Provide both line management and professional consulting using best available forums and mechanisms, including meetings, support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Deputise for the Director as required.
Safeguarding, Audit, and Compliance
- Oversee the compliance audits across departments and services, providing support, and follow up with operational teams on a regular basis.
- Oversee the Safeguarding infrastructure, deputising for the designated safeguarding lead (DSL) as necessary. Oversee complaints and other processes and develop these to ensure they are safe, fair, equitable, and fit for purpose.
- Support services with commissioner led quality assurance framework (QAF) inspections and those registered with the CQC to maintain their portfolios and ensure they are ready for inspection at any time to retain their registrations.
- Promote and support a positive whistleblowing culture, assist Champions, People and Culture, managers and the audit and compliance team on concerns raised and ensuring the whistleblower is protected.
Reporting and Analysis
- Attend and develop AINMs review meetings for maximum impact in terms of positive safety culture. Ensure the lessons learned from AINMs reviews, safety reviews, and safeguarding concerns are shared and feedback loops are closed.
- Review the collation and analysis of AINMs and Safeguarding alerts, developing the Audit and Compliance team, as well as other operational teams in reflection and root cause analysis
Data Protection
- Monitor the use of external data protection and compliance partners to ensure we maintain ICO requirements and maintain our Data Security Protection Toolkit Certification.
- Monitor and ensure integrity in document control, policy, and procedures as they are developed, reviewed, and published.
- Understand and support an Information Security infrastructure alongside additional teams in the organisation and support Managers and teams with training and challenges where necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to JDPS attached for more info
KEY CRITERIA
What we are looking for:
- Proven experience in complaints and incident handling, safeguarding, data protection, and audits
- Proven experience in governance systems and structures which can include auditing, risk management, investigations, complaint handling, policy, procedure, and report writing
- Experience and/or ability to coach, develop, and manage direct reports
- Background in health, social care, criminal justice, and/or supported housing systems
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Adequate understanding of the importance and mechanics of document control and writing policy and procedure
- Working knowledge of health and safety processes and procedures
- Ability to write reports in a clear, readable format
What we would like, but not essential:
- Knowledge of the ISO9001 QMS System
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
You will spearhead our efforts in evidence implementation and practice. Collaborating with our Programmes and Evidence Teams, you will drive our efforts to build the capacity of practitioners and policymakers working in homelessness to use evidence to create impact.
The ideal candidate possesses a deep understanding of homelessness, commitment to using evidence in practice, and excellent relationship-building skills. This role offers a unique opportunity to shape an organisation dedicated to using evidence to end homelessness for good.
Time off
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30 days annual leave increasing to 33 days after 3 years’ service (plus public holidays)
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Paid carers’ and compassionate leave
Financial
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Contributory pension scheme – employer contribution 8.5% (employee contribution 2.5%)
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Non-contributory group life assurance scheme (4 x annual salary)
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Enhanced maternity, paternity, shared parental and adoption pay
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Enhanced sick pay scheme (after 6 months’ service)
Wellbeing
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Employee assistance programme through life assurance cover. WeCare: 24/7 online GP, mental health support service, get fit programme and more.
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Flexible working arrangements i.e. part time, compressed hours, working hours etc.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK Sutton are looking to hire an experienced manager who has a background or interest in community delivered health services.
At our independent charity based in London Borough of Sutton, the Head of Health Services will lead on and develop Age UK Sutton's community health commissions including; our Hospital Discharge service which provides practical support to older people in the first days and weeks after discharge from a hospital admittance; Dementia Peer and Practical support service, delivering information, advice, peer support and some practical support to those living with or affected by Dementia; and the innovative Older Person's Mental Health Peer Support service operating in partnership with Sutton's Community Mental Health services and South West London Mental Health Services.
The Head of Health Services will have delivery objectives to achieve with their operational team, with current direct line management of 9 staff over 3 services and have strategic development opportunities to deliver excellent services to the older population in London Borough of Sutton.
The Head of Health Services will be an integral part of Age UK Sutton's Leadership team, with overarching responsibility for keeping our vision to make Sutton an Age Friendly place to live, at the centre of all what we do.
For more information of the operational duties and responsibilities of the role along with the person specification, please download the full Job Pack below.
We welcome informal discussions about the role and are happy to answer any questions you may have before applying, but will not impact decision making for selection of the candidate.
Please note that CVs not accompanied by a covering letter will not be considered.
This role is being advertised on a rolling basis, meaning that if we find a suitable candidate before the final closing date, we may close this advertisement early. We will review applications as they are received and will invite suitable candidates to interview – you will be contacted to gather your availability should this apply.
We strive to make our recruitment process fully accessible to all applications and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact us. This will not adversely affect your chances of being shortlisted or invited to interview.
Final closing date for applications: Sunday 12th May 2024
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
8.5% pension contribution after successful completion of probation period. Inflationary pay award pending
Hours: 35 hours per week. Normal working hours 9.30 to 5.30. Open to part-time, job-share, and flexible working
Location: Blended between home and office (Battersea and Roehampton)
About us
We’re a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 10,000 people a year. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations, and our local Integrated Care System.
While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.
Why we need you
Supported by existing project funding and a long-term grant from the Access to Justice Foundation, we’re looking for two people to join our Senior Management Team and help lead the next phase of our innovative and award-winning development work. The Head of Core Service and Head of Community Partnerships will work together to:
- Continue developing our approach to community engagement, helping reduce access barriers for people from the most marginalised communities.
- Embed changes to our core service that make it more accessible and responsive to those communities.
Both roles also have overall responsibility for a range of funded projects and services and, as leaders and managers, responsibility for:
- Ensuring we live up to our values, standards and ambitions.
- Managing contracts and relationships with funders, partners and other stakeholders.
- Developing organisational strategy and identifying new funding and partnership opportunities.
With a focus on operational compliance and core delivery, the Head of Core Service role would suit applicants with a strong track record of managing advice services, ideally within the Citizens Advice network. We’re not necessarily looking for someone with an advice background for the Head of Community Partnerships role, but great project management, people management and relationship building skills are essential. Both roles require an understanding of and commitment to our values and ambitions, including being a more inclusive workplace where everyone gets the support they need to do their best.
Why you should join us
We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.
We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.
Our commitment to EDI
We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.
How to apply
CV and supporting statement accepted, find out more on our vacancy page by clicking the apply button.
Closing date: 10am on 15 May 2024
Interviews: Week beginning 20 May 2024, Battersea Library, SW11 1JB
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
Safe Evolve, Early Intervention service is a new service commissioned by the London Borough of Ealing and represent an exciting partnership with the Anna Freud. The service offers brief evidence-based individual and group interventions to address mild to moderate wellbeing needs largely using cognitive behavioural therapy (CBT), trauma-informed and mentalization approaches. It consists of two teams: one a specialist schools outreach service and the second a community well-being team for children and families.
The Deputy Head of Service post will support the expansion and delivery of SAFE Evolve including direct interventions, consultation and training to professionals, as well as making sure that the clinicians operate at all times from an inclusive values base, which recognises and respects the diversity of Ealing and ensures all work is sensitive to the needs of a range of ethnic, cultural and religious groups, is gender sensitive, anti-discriminatory and values diversity.
This is an exciting opportunity to join one of our thriving Clinical Help offers in the Schools Division. Successful candidates will demonstrate extensive experience of clinical supervision, implementing interventions with children and young people in schools and confident communication skills to effectively liaise with external agencies and represent the Ealing Early Intervention Service at a high standard.
Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Please note: we cannot accept CVs or applications by email, therefore all candidates must register an account and apply online via our careers portal on the Anna Freud website where you will be able to view our range of staff benefits as well as helpful technical tips regarding our careers portal before proceeding to apply.
Location
Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Ealing site (Greenford Service Centre, Oldfield Lane South, Greenford UB6 9LB). The role is based in Ealing and while hybrid working is offered, face to face presence is a key part of the role.
Contract duration
Permanent
Closing date for applications
Midday (12pm), Tuesday 7 May 2024.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 9 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Monday 13 May 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
The Head of Scotland and Northern Ireland is responsible for leading our vision to end the need for food banks in Scotland and Northern Ireland. Scotland currently leads the way in having a rights-based, progressive agenda to ending the need for food banks, but there is much to do to ensure political intentions become a reality. This role directs Trussell Trust’s policy and public affairs work in Scotland and Northern Ireland, leads our Scotland and Northern Ireland department as they support our network of food banks and works strategically with key partners to tackle the underlying reasons why people need to come to food banks.
Based in Scotland or Northern Ireland, with travel around the UK as necessary
Role responsibilities
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Lead the delivery of the Trussell Trust strategy for ending the need for food banks in Scotland and Northern Ireland, working to embed the Changing Communities, Changing Minds and Changing Policy programmes across the network, including through providing strategic support for the effective delivery of the Pathfinder, FI and organising programmes in Scotland and Northern Ireland.
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Work with key partners to direct Trussell Trust’s policy and public affairs and work with the Scottish government and local authorities across Scotland.
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Facilitate the sharing of learning from Scotland to help shape our long-term policy and public affairs work in Northern Ireland.
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Lead the Scotland and Northern Ireland department to ensure the safe and effective operations of the food bank network.
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Work with our Head of Strategic Church Engagement to deliver a church engagement strategy that will mobilise the church in Scotland and Northern Ireland to work to end the need for food banks.
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Work with the Policy, Research and Impact, and Network Programmes and Innovation directorates to ensure effective cross-departmental working on policy and research opportunities, strategic priorities, church engagement, external partnerships and impact reporting.
Person Specification
Technical skills and minimum knowledge:
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Senior level experience of leading delivery programmes nationally and locally.
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Senior level experience of directing policy and public affairs programme nationally and locally, and representing the Trussell Trust to senior government representatives, national stakeholders and the media.
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Expertise of significantly growing and managing services, project and programmes to drive change; leading, motivating and inspiring teams; leading culture change; able to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
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An effective communicator, verbally and in writing. Diplomatic and with the interpersonal skills required by the role.
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Ensure that due regard is given to Equity, Diversity and Inclusion within all objectives that report into this department.
Behaviours and competencies:
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Demonstrate a commitment to the values of the Trussell Trust.
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Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.
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Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills.
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Effective communication skills; diplomatic; effectively builds rapport with individuals and groups; presents information accessibly and in a format appropriate to the audience.
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Role model inclusive behaviour and leadership.
Head of Practice
Business Disability Forum (BDF) is the leading business membership organisation in disability inclusion. We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 570 members employing over 20% of the UK workforce and an estimated 8 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers by representing the voice of employers and disabled employees.
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
The role
The Head of Practice leads on best practice and practice development across Business Disability Forum. This includes leading and overseeing the work of the Advice Service to support our members and Partners and acting as the primary referral point for complex queries, collating and sharing best practice from within our membership and the impact of BDF best practice advice. They will also lead the delivery of the BDF internal upskilling programme to ensure that all Member and Partner facing teams are at the forefront of best practice in delivering high quality advice and support.
They will also work closely with the Content Team to ensure that BDF’s resources reflect the latest best practice and with the Policy Team to ensure BDF’s advice and resources reflect the latest policy and research thinking and to maintain our position as thought leaders.
The requirement
- Experience of leading and managing experts on diversity and inclusion related situations and of motivating.
- A demonstrable track record of relationship building at a senior level leading to tangible results.
- Experience of providing consultancy, training and advice on disability related issues.
- Experience of presenting to senior management and the board.
- Experience of working in human resources, talent management, or organisation development to at least adviser level.
- High level of understanding and knowledge of the Equality Act 2010 and recent disability related case law in the UK and Globally.
- Knowledge of disability best practice, topical issues within disability rights and policy and a commitment to continuous professional development.
For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Nutmeg House, 60 Gainsford Street, London SE1 2NY. If you are submitting your application by email please do so to barnabyp @ businessdisabilityforum .org .uk
- Closing date for applications: Sunday, 12 May 2024.
- First interviews are planned for the week commencing 20 & 21 May 2024.
- Second interviews are likely to take place in the week commencing TBC.
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at bthe address above or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the buttton below.
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
HE Partnerships at Unifrog
After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ universities globally with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.
Our focus remains on continuing to grow our global university partner numbers and building ever stronger relationships with our current partners. We are constantly exploring how we can develop our UK and international partnership offerings to make sure they are best-supporting universities in their marketing and recruitment aims, while at the same time making sure our student and teacher users have access to the best resources and opportunities possible.
There are three main areas of work:
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Insights - We provide university partners with aggregated user data from the Unifrog platform to uncover trends at subject and regional levels, with the aim of informing universities’ marketing, recruitment, and portfolio planning.
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Conferences, webinars, fairs, and other events - These in-person and online events enable universities to interact directly with our huge community of students and teachers. We’re focused on making them both useful and fun.
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Content collaboration - We co-create written and video content for students and teachers to do with progression, learning, wellbeing, and careers, which all end up on the Unifrog platform. The content could be anything from interviews with an admissions tutor about how their institution is unique, to a guide on what career pathways are available after studying a particular subject, or a Course on how to approach medieval literature.
The foundational principle of our HE Partnerships work is that everything we do has to be useful to students and teachers.
The role and your key responsibilities
You’ll be responsible for the success of the HE Partnerships team. You’ll set the team’s overall approach, line manage the team, and be responsible for meeting our HE growth and partner retention targets. You’ll need to foster the positive and innovative team environment that we expect at Unifrog.
Here are some of the main responsibilities within this role:
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Work with other people at Unifrog to continually refine how we make sales and better support our partners through our partnership offering. For example, you’ll work with our Data analysis, Marketing, and Events teams to:
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realise requests from partners for new data insights and reports
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identify insights and develop narratives for conference presentations
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improve the events we run with universities
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Work with the New Business Lead (HE & Employers) to design and oversee the execution of different prospecting campaigns, always considering the audience (university’s location, job role of recipient, university’s priorities) and tailoring each campaign accordingly.
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You’ll need to assess which conferences, sponsorship, and other marketing opportunities we should take advantage of.
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Determine the timing and key messaging for communication with our HE partners, and work with our Marketing team to deliver this communication.
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Manage our relationships with HE network organisations (e.g. HELOA). Seek out further opportunities that help position us as thought leaders in the undergraduate recruitment and admissions spaces.
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Line-manage the HE Partnerships team, for example:
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Shadow HE Partnerships Managers on demos and review calls, supporting them to keep improving in their role.
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Oversee successful partner engagement, auditing, and Matching campaign strategies led by our HE Partnerships Coordinator
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Conduct Performance and Development Reviews with the HE Partnerships team. Support them with their personal development goals.
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Be the point person for escalating issues related to partners at risk of not resubscribing.
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To help you stay close to the realities in the marketplace, you’ll manage a small number of university accounts, and be directly responsible for their growth and retention.
Working together
You’ll line manage our four HE Partnership Managers (who are responsible for bringing new university partners on board and building upon the relationships we have with our current partners), our HE Partnerships Coordinator (who is responsible for tracking partner engagement, flagging universities of concern, and supporting better usage of partnership activities such as Matching campaigns), and work closely with other team members in our marketing, data analysis, content and school-facing teams.
You’ll be line-managed by Unifrog’s Partnerships Director for International Schools and Higher Education.
What we’re looking for
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Resilient, and motivated to exceed targets
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Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
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Strong communication skills
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You’ll be in frequent communication with many different people, both within Unifrog and externally – this will be in person, written, over the phone, and via video call. You’ll need to be an outstanding communicator.
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Personable, with a track record of excellent relationship management
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At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.
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Previous experience as a line manager
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Supportive, motivational line management is a central element of this role. You’ll be helping your team both to meet their targets and to develop professionally.
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Sector insight
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We work with universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers.
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Attention to detail
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Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE-focused content.
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Proactive attitude and willingness to get stuck in
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You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
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Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£57,000 to £59,000 (Grade D) plus commission and a share in a company-wide performance bonus.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.
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Work remotely or in our London office. (If remote, then some travel to London will be expected).
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Start date: as soon as possible, though we will be flexible for the right candidate.
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We can only consider candidates who have the right to work in the UK.
Application process
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Deadline: 10:00AM (BST) on Tuesday 7th May 2024.
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Stage 1: Application form (~1 hour) ✍️
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
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i. Why do you want to work at Unifrog? (250 words)
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ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)
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iii. Tell us about a time you have had to meet or exceed targets. What was your approach? (250 words)
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Stage 2: The next stage of the application process will be two short tasks. We will schedule these tasks throughout the application window so we encourage you to apply early.
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Stage 3: Video call interview (1 hour)
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A short demonstration of a Unifrog tool (resources will be provided) (20 mins)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
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Video call interviews will be held w/c 20th May 2024.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.
Inclusion and diversity at Unifrog
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Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
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To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
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To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be partnering with an inspirational charity, in the recruitment for an Interim Head of Health Services. This position is offered as a six-month contract (with the opportunity of extending), full-time or part-time opportunity, with remote work available in which you can be based anywhere within the UK. Please note, there may be occasional travel required to the different services up to a couple of times a month. The advertised salary banding includes London weighting.
As the Interim Head of Health Services, your role will entail collaborating with both internal and external stakeholders to guarantee the appropriate delivery of services, adherence / compliance to contracts within England's relevant services, and assistance in the transition of services to new providers. Additionally, you will assume full financial accountability for the services under your purview. During a period of transition and retrenchment as the charity refines its areas of delivery, your role will involve providing leadership, direction, and motivation to various services. You will lead the planning and quality monitoring of these services, evaluate their effectiveness of delivery, and ensure robust reporting on key performance indicators (KPIs). Additionally, you will manage essential relationships with the NHS, public sector, third sector, and other pertinent stakeholders to guarantee the effective delivery of contracts, commitments, and redeployments to new services (including TUPE).
To excel in this position, you should have a proven track record in leading, managing, and inspiring both staff and volunteers across diverse service delivery areas. Your experience should encompass effectively managing services, involving service users in their development, and establishing partnerships while negotiating contract terms. You should be skilled of using project management skills to maintain transparency and accountability of work projects. Proficiency in budget management across various portfolios to ensure adherence to financial allocations is essential. Additionally, you should demonstrate a commitment to inclusivity and sensitivity to the diverse needs of stakeholders. Your skill set should include the ability to foster relationships conducive to transitioning contracts to new work providers and ensuring stakeholder engagement throughout the delivery process. You should have experience of building internal relationships with corporate services to facilitate the best outcomes for staff, volunteers, and service users. Knowledge of public sector commissioning within the UK is desirable but not essential.
We are reviewing and submitting applications on a rolling basis, so please apply ASAP.
To apply, please submit your CV and Supporting Statement explaining how you meet the requirements of the position in detail. Following your application, you may be contacted by Prospectus for an informal discussion and be asked to provide further information to assist with this recruitment process. Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community, including those with lived experience. We invest in your journey as a candidate and are committed to supporting you in your application.