Head Of Supporter Acquisition Jobs

Join our team as Head of Member Acquisition and Engagement, helping us to support teachers, champion great teaching and raise the status of the profession by helping us continue to grow our membership and retain existing members. In this exciting new role, you will identify, develop, promote and evaluate programmes and initiatives to attract and retain members.

Job Title: Head of Member Acquisition and Engagement
Reports To: Associate Director: Partnerships
Salary: £40,000- £44,000 FTE (pro-rata based on hours) depending on experience
Contract: Part-time, permanent. We are open to discussing flexible working options.
Hours: 21 hours per week (0.6 FTE).
Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found here.
Based: Office. We have a central London office and this role does require some office attendance to support the membership function. While this role is considered as office-based, we are happy to discuss hybrid-working options.
Start date: 1st July 2024, subject to any notice period.
Deadline: Applications will close on 7th May 2024. A task and competency based interview will take place over two rounds. First round interviews to take place on 13th and 14th May 2024. Second round interviews to take place on 21st and 22nd May 2024.
Application: Please apply by uploading your CV and cover letter. Please use our guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.

The Organisation

The Chartered College of Teaching is a a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher accreditation
• teacher CPD
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches nearly 50,000 teachers and more than 3 million young people. In 2020 we published reports ‘Education in Times of Crisis’ around the impact of lockdown which have since been cited in educational reports and academic papers; in 2021 we won the Memcom award for ‘Best magazine for a Professional Association or Membership Organisation’; in 2022 we celebrated the graduation of over 246 teachers from our Chartered Teacher and Chartered Teacher (Leadership) pathways. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered programmes and providing meaningful professional learning opportunities for the teaching profession. This role will support us to deliver an excellent service to our members and those engaged with our CPD pathways, publications and research activity.

Requirements

We are looking to recruit a Head of Member Acquisition and Engagement on a part-time contract. This is an exciting new role that will play a key part in our continued growth and will make a real impact on the teaching profession; we are looking for someone who believes in our mission and the work we do.

Working closely with the Deputy Chief Executive, Associate Director: Partnerships and the Marketing and Communications Manager, the Head of Member Acquisition and Engagement will take a lead on activity related to attracting and retaining our individual teacher members, including developing, rolling out and evaluating recruitment and retention programmes, initiatives and campaigns for current and prospective members. The successful candidate will be confident using data to inform decision-making and monitor progress towards membership growth targets and have the ability to work well independently and within a team.

Reasons why this role could be great for you:

• You will have the opportunity to drive membership growth through new programmes, initiatives and campaign, informed by data
• You will work collaboratively with many of the team across the charity, including as a member of our senior management team 
• You will help to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward.

Main area of work

The majority of your time will be spent developing, implementing and evaluating strategies to secure individual membership growth, including through retaining current members and attracting new members.

The role is ideal for someone who enjoys building relationships externally and working with a range of colleagues across the organisation. You’ll be an expert on our products and services, and you’ll use our CRM system and other data sources to understand membership trends, challenges and opportunities.

You will ensure the Chartered College of Teaching is responsive to the needs of the sector, making sure that we understand our members and ensuring that every member gets maximum value from engagement with our products and services.

Additional areas of work

• Working closely with the Marketing and Communications Manager, planning recruitment campaigns and strategising content and resources for membership initiatives
• With the Associate Director: Partnerships, ensuring join-up between group membership sales and individual member sales
• Promoting and representing the Chartered College to potential members at events
• Working with the Membership Manager to ensure a seamless experience for members from their first interaction with us
• Recording, presenting, formatting and analysing data in a variety of ways to report to colleagues and stakeholders, including against KPIs.
• Performing other activities as and when required to support the wider team to achieve the charity’s goals.

Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills.

You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our vision and truly passionate about membership growth and supporting teachers. Systems you would be using include Salesforce, DotDigital, Google Workspace, Zoom, Submittable and Slack.

Experience and skills:

• Experience in a sales or business development role (essential), with experience of membership or subscription sales highly desirable
• Experience working in the education sector (highly desirable)
• Experience of developing, delivering and evaluating sales initiatives and campaigns (essential)
• Strong Excel and data analysis skills (essential)
• Experience of Salesforce or other CRM systems (essential)
• Excellent written and oral communication skills (desirable)

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to:

• Flexible working: responsive management, flexible hours, hybrid or fully remote working
• Professional development, including formal and informal training and support
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan

Diversity and inclusion at the Chartered College

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values
• Maintaining an annual EDI action plan - led by the internal team

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process

If you require any adjustments in order to proceed with an application please make a request,

For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO). You can also download the application pack here.

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK

We are an employer committed to the safeguarding of children and young people.

Acquisitions and Discovery Assistant

Salary Range: £28,333.80 - £33,056.10 per annum

Hours: 35 hours per week

Location: St James’s Square, London SW1

Closing date: 20th May 2024 @ 9:00am

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration, and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick, and Ian Fleming. Current writers in membership include Kazuo Ishiguro, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton, and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. It is a home for everyone who loves the written word.

The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.

About the role

The London Library is looking for an Acquisitions and Discovery Assistant to assist in the acquisition and management of Library E-resources and print resources.

The role includes supporting the successful acquisition and seamless delivery of electronic resources to library users, utilising and maintaining relevant library systems and records; assisting purchasing decisions and supporting licensing, ordering and payment processes; verifying access, liaising with suppliers & Library IT, and ensuring correct metadata is presented to users; plus monitoring resource use and collecting data for the evaluation of subscriptions. There is the opportunity to support membership and services, including giving tours to prospective members.

In addition to assisting with the administration of E-books, the role requires processes associated with the management of the print journal collection, including serials and donated materials, such as checking in new issues and ensuring publications are shelved correctly, applying stamps, recording invoices, recording changes in publishers' information and preparing completed volumes of serial parts for binding and checking. 

There is potential to grow and develop the role, which will join our busy Acquisitions and Discovery team and assisting with administrative tasks associated with cataloguing along with supporting the Library’s internal Digitisation processes as required.

About you

Flexible and adaptable, with an ability to get on with a wide variety of people, even under pressure, you will have proven experience of working in a Library environment and of basic clerical/administrative routines.

You will have exceptional organisation and communication skills with the ability to convey information clearly and courteously, with a methodical approach to tasks, including physical duties such as shelving.

Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.

We are a friendly, hardworking team and a welcoming workplace. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your skills to develop The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

The Library welcomes applications from all sections of the community. All applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK.

Supporter Acquisition Manager

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

Our supporters are the lifeblood of the Charity, most being current or former civil servants themselves and we are thankful for their support. Working alongside colleagues across the Charity, Civil Service and payroll fundraising agencies, the Supporter Acquisition Manager will play a key role in developing a multi-channel acquisition strategy, driving growth in new supporters and income. You will be innovating and delivering products and campaigns that inspire our audiences, ensuring that we raise the funds needed to continue our important work.

To be successful in this role, you will be proactive, results-driven and committed to providing an excellent supporter experience. You will have extensive direct marketing and product development fundraising experience, strong budget and management experience and be adept at delivering audience-led strategy across acquisition. Great communication skills and experience of leveraging digital solutions as well as multi-channel marketing will be essential.

This is an exciting time to join the Charity as we seek to embed our presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing our largest and longest-term sources of income – our regular giving propositions (including payroll giving and lottery) and legacy fundraising. Regular Giving and donations from individuals are an essential part of our fundraising strategy, constituting over 80% of our income currently. If you would like to be a key member of our Fundraising department, then we would like to hear from you today!

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 23:59pm, 21 April 2024. Interviews will be held on 30 April or 2 May. Please let us know in your covering letters if either of these dates would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Department: Fundraising
£40,000-42,000 per annum
Full time – 35 hours per week (part time – 4 days considered) 
18-month fixed term contract
Hybrid location – min 1 day per week in the office (Cheam, Surrey) or London

REF-212918

Are you passionate about driving significant growth in individual donor bases and income? I am currently working with a leading Health charity who are seeking an experienced Supporter Acquisition Manager to lead their efforts in expanding their reach and impact across various donor segments.

Job Title: Supporter Acquisition Manager
Salary: £40,000 to £45,000
Home-based position offering flexibility and hybrid/remote working options
Charity cause: Health Charity
Contract length: 12 months

As a Supporter Acquisition Manager, you will:

• Develop and deliver annual plans and budgets for recruiting new donors through diverse channels.
• Lead an effective direct marketing donor acquisition programme, ensuring maximum income within budget constraints.
• Shape and implement mass marketing plans for cash, regular giving, and lottery programmes.
• Drive growth through direct mail, telemarketing, digital, face-to-face, and other effective techniques.
• Work with the Head of Growth and Acquisition to strategise and capitalise on growth opportunities.
• Provide motivational leadership to the Supporter Acquisition Officer, driving both objective achievement and professional development.
• Work closely with cross-functional teams to base decisions on the best available insight and analysis.
• Continuously evaluate product performance and use data-driven insights for decision-making and improvement.

Why You?

• Experienced marketing/fundraising professional with success in reaching income targets.
• Direct experience in high-volume, multi-channel reach and response campaigns.
• Strong understanding of acquisition techniques and strategies, with knowledge of relevant charity/marketing legislation.
• Innovative thinker with a keen eye for detail and ability to adapt plans for achieving targets.
• Skilled relationship builder, communicator, and influencer with motivational leadership capabilities.

If you feel you have the experience necessary to make a success of this role and would like to have a further chat then apply within.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Crimestoppers are delighted to be exclusively partnering with Robertson Bell in their search for a new Head of People and Organisational Development on a permanent basis. Crimestoppers has been breaking down barriers since the 1980s. We are experts at encouraging people with information about crime who might otherwise stay silent to speak up and share what they know 100% anonymously.

The Head of People and Organisational Development will report into the Finance Director and will be responsible for the development, implementation and oversight of the people, strategies, policies, procedures and technologies that together form the organisation’s HR function.

The organisation:

Our status as a charity and being independent of the police gives people the confidence to contact us and make that difference. Every day, over 1,800 people trust us with their tip-offs: our staff filter that information to ensure that they are never identified before passing on what we’re told to the relevant police force or agency.

The information we are given covers everything from murder and serious assaults, firearms, domestic abuse, modern slavery, to drugs including exploitation and gang violence. We also help prevent everything from bombs to acid attacks with sensitive, time critical intelligence that prevents injury and helps save lives.

The role:

• Driving the strategic development of human resources, organisational capabilities and culture.
• Developing, implementing and overseeing the people, strategy, and associated policies, procedures and processes that together form the HR function, which not only reflect industry best practice and run smoothly, but also foster a positive and inclusive workplace culture.
• Leading and developing a high-performing HR Team, fostering a culture of collaboration, innovation and continuous improvement.
• Overseeing talent acquisition and retention strategies to attract, develop and retain people aligned with organisational needs and values. With a focus on supporting the Contact Centre to improve staff retention rates.
• Providing both day to day and strategic HR guidance and support to senior leadership, managers and employees, on a range of HR and organisational development matters.
• Fostering a culture of continuous learning and development, by developing and executing organisation wide strategies, programmes and initiatives that enhance employee skills, capabilities and engagement.
• Monitoring and analysing HR metrics and trends to inform decision-making and enhance organisational effectiveness.
• Driving change management initiatives to support organisational growth, transformation and agility.

The successful candidate will be:

• A fully qualified HR professional.
• Experienced in managing staff.
• A fantastic communicator.
• Experienced in developing and implementing HR Strategies specifically related to learning and development.
• Confident providing advice around employment law and regulations.

This position will be based officially at the head office in Wallington and will require the postholder to work from the office three days a week. The closing date for applications is 5th May with interviews taking place most likely on 14th May.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

Contract type

Permanent

Location

Whittington, Lichfield (Hybrid options available)

Hours

Full time 37.5 (Flexible for the right candidate)

Annual salary

£43,500 to £50,000 depending on experience

Review Date

25/04/2024

Reporting to the Head of Fundraising and leading the wider supporter care team, the Individual Giving Manager is responsible for the end to end Individual Giving Programme. You will help maximise supporter recruitment and development opportunities whilst ensuring long-term growth for St Giles Hospice.

To manage the delivery of the Individual Giving Programme which includes recruiting new cash and regular giving supporters from a variety of multi-channel campaigns and initiatives. To deliver the warm campaigns such as cash appeals, regular giving, raffles and lottery.

To manage the stewardship of supporters through the proactive and effective data management, delivering an excellent supporter experience through targeted supporter journeys. To develop, deliver and proactively manage campaign plans, budgets, and reports for senior stakeholders.

Knowledge and experience

Essential

·Experience of working in third sector

·Experience in a communications and marketing role

·Demonstrable experience individual giving / customer, and donor / customer acquisition, retention and segmentation in a charity / commercial setting

·Track record of successfully managing and developing relationships with individual supporters, customers or clients.

·Experience of successfully developing and implementing a plan for individual giving / customer, and donor / customer acquisition, retention in a charity / commercial setting.

·Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·Experience of and resilience to meeting targets and KPIs.

·A proven track record of success in working with others, managing people, and delivery of high-quality results to deadlines

·Experience of working with data for marketing and analysis purposes

·Good knowledge of data selection, data analysis, insight and application of datasets for maximum success

·Experience of project management, including budget setting and management.

·Experience using Donorflex or a similar CRM database.

·Experience of working with volunteers

Desirable

·Management experience

·Understanding of Lottery regulatory requirements (Gambling Act 2005) and how this applies within a charity setting.

·Experience of running a small or large scale Lottery to include day to day financial management.

Values

Exhibits our hospice values and behaviours

Skills

Essential

·Ability to show resilience in challenging situations.

·Ability to understand when issues need escalation.

·Ability to work effectively as part of a team.

·Ability to maintain confidentiality.

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Prostate Cancer Research
Location: Holborn, London. Hybrid working.
Salary: £53,000
Contract: Permanent, full-time hours. 

Prostate Cancer Research is seeking a Head of Individual Giving to oversee their individual donor, legacy and in memory income streams, currently raising approximately £800k per annum.

Prostate Cancer Research aims to develop and deliver breakthrough medicines and treatments to achieve a world where people are free from the impact of prostate cancer. The charity believes that it is only through research that we can build a future in which no family will have to fear losing a loved one to prostate cancer. In the last four years the charity has expanded the amount of research it funds by four times.

This is a newly created role to increase the impact of the fundraising strategy, lead on its implementation and set the foundations for the future growth in an area of fundraising where the charity believes there is huge potential. It’s also an exciting opportunity to take the results of a current strategic review on individual giving and take the insight and tools gathered to build the individual giving programme and develop a strategy for people, products and campaigns to grow income.

The charity is seeking a professional with a great understanding and track record of success in individual giving and who is keen to explore new audiences and innovative approaches. You will have experience in executing acquisition, retention and growth strategies and of achieving significant income growth through individual donations, in memory and legacy income streams. You will also have strong leadership skills and the ability to collaborate across teams to maximise new opportunities and help the charity achieves its organisational goals. Finally, you will have a firm belief in the work that Prostate Cancer Research carry out.

CLOSING DATE: Monday 29th April, 9am GMT. 
 

About us

Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it. 

This is an exciting time to join Crisis as we push forward to implement our new Supporter CRM, utilising Dynamics 365. You’ll help shape the technical solutions that support our Fundraising and Engagement, helping to meet the growing demands of an ambitious organisation determined to end homelessness.  

Hours: 35 hours per week (compressed hours available in line with Crisis’ Flexible Working Policy)

Location: London office (working from home in line with Crisis’ Hybrid Working Policy, there would be an expectation for you to be in the office one day per week) 

About the role 

As Supporter CRM Product Owner, you will play a key role in ensuring that the needs of teams across Fundraising, Policy & Social Change, and Commerce & Enterprise are addressed as part of the ongoing CRM Development. We have created this role as we’re part way through implementing Dynamics 365 as our new Supporter CRM and are looking for someone to put their stamp on the governance mechanisms that support change, the way in which we training and onboard new users, and how we manage the testing process in advance of rolling out to all relevant teams.

About you 

To be successful in this role you will have experience of CRM Product Ownership with a thorough understanding of the software development lifecycle. Equally adept working with technical and non-technical colleagues, your exceptional communication and organisation skills will be used to bring colleagues together with a focus on delivering value at the early possible stage.  
 
You will have experience in establishing new governance processes and ideally a solid foundation in agile ways of working in a user-centred development framework. As the second Product Owner in the Business Systems team, you’ll be a crucial cog in establishing Product Ownership as a discipline in a Systems context.  

You may have experience in, Product Ownership, Agile Project management, Software development, CRM management 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website) 
   

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: Sunday 21 April 2024 (at 23:59) 

Interviews will be held on W/C 29 April 2024

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Job Title

Product Manager (Supporter Experience)

Salary

£45,000-£50,000 per annum 

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Head of Communications

Employment Type

Permanent

We are happy to talk about flexible working.

Application Closing Date

10am Monday 22 April 2024

Introduction to the role

Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.

As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.

This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.

Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.

Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.

This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further. 

You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.

Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause. 

You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content. 

You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives. 

Outcomes

In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.

You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.

You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.

Key tasks

Line Management:

• Build a team culture based on supportive collaboration, in which constructive challenge is welcomed. 

• Empower your team to lead in their respective areas with confidence.

• Set deadlines and maintain impeccably high standards of output and product quality.

• Support your team in their long term professional development and performance, including identifying and delivering on their training needs.

Website and campaigns management

• Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations). 

• Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth. 

• Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.

• Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.

• Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.

• Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.

• Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.

• Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.

Data management and analysis

• Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.

• Understand the organisational needs for data to inform how we acquire and retain supporters. 

• Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms). 

• Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.

• Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement. 

What we are looking for from you:

Political impartiality and sensitivity:

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

• Understanding of public debate in the UK and sensitivity to the political context we work in.

Job skills/competencies

Personal skills/competencies

• Technical proficiency

  • Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics. 

  • Experience using Salesforce (NPSP) is beneficial. 

  • Project management skills. 

  • Experience of planning, managing and overseeing effective multi-channel campaigns.

  • Experience with building growth through SEO, Paid Social and PPC.

  • Knowledge of techniques for driving action and acquisition through digital channels.

  • Content planning, auditing and development, particularly with functional website, email and landing page copy. 

• Communication and leadership

  • Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.

  • Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.  

  • Excellent copywriting and storytelling skills.

  • Confident in running ‘Show and Tells’ and mentoring colleagues.

  • Line management experience, preferably of multidisciplinary teams.

• Evaluation and testing

  • Experience of conducting usability testing.

  • Proven ability to evaluate complex data and understand market trends.

  • Strong experience using Google Ads and Analytics.

• Legal, political and impartiality

  • Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.

  • Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).

  • You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.

  • Strong understanding of public debate in the UK and sensitivity to the political context we work in.

  • You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.

We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.

What we offer

Starting salary of £45,000 - £50,000 per annum depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website. 

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO. 

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance

Acquisition Manager (Individual Giving and Membership)

Are you a passionate individual looking to make a meaningful impact? Joining this dedicated healthcare charity, you will play a pivotal role in improving the health of the nation. As the Acquisition Manager focusing on Individual Giving and Membership, you'll contribute to their mission, influencing healthcare practices, and supporting vital research.

Job Title: Acquisition Manager (Individual Giving and Membership)
Salary: £41,000 to £43,000
Cause: Health/Medical
Location: head office in Bath
Flexibility: Work on a hybrid basis or remotely if you're not local their office

Your Impact

As the Acquisition Manager, you'll play a vital role in optimising and expanding their supporter and member acquisition programme. Your responsibilities will include:

• Strategic Development: Collaborate with the Head of Supporter Engagement to strategically grow the Acquisition programme, increasing supporter and member numbers.
• Multi-Channel Campaigns: Lead, manage, and deliver direct marketing recruitment campaigns across various channels, Face to Face, Digital, Telephone fundraising and Weekly Lottery.
• Budget Management: Plan, set up, and deliver campaigns on time and within budget, ensuring a strong return on investment.
• Digital Expansion: Utilise digital platforms for new donor/member acquisition, meeting targets for income and return on investment.

Your Experience

• Experience: Proven experience in direct marketing/fundraising channels and recruiting new supporters and/or members.
• Numeracy Skills: Highly numerate, capable of managing business plans, budgets, and interpreting campaign results.
• Communication Skills: Excellent written and verbal communication, with strong interpersonal skills.
• Innovative Mindset: Proactive and innovative, able to work independently and contribute fresh ideas.
• Organisational Skills: Strong attention to detail and ability to manage multiple projects within deadlines.

If you're ready to contribute to our inspiring cause and be part of a fantastic team, apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are Made in Hackney

Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better.  We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.

When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.

We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies. 

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.

Responsibilities include:

Leadership, Strategy and Governance

• Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan

• Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.

• Proactively participate in and/or lead team meetings to ensure effective communication and mutual support

• Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;

• Act as the lead staff team representative on the Resource & Remuneration board sub-committee

HR & Training 

• Lead the organisation’s HR function ensuring  employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;

• Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;

• Act as MIH’s Lead for:
  Safeguarding - conducting regular reviews of safeguarding policy,  procedures and regular training for staff, trustees and volunteers and completing; 
  Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
  Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;

• Oversee monthly staff salary payment and coordinate with external payroll provider; 

• Responsible for regular organisation-wide policy, procedure and risk assessment reviews

• Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;

Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;

• Onboard and train new users, and grow the level of expertise among the core team;

• Implement custom features when new work streams/programmes are set up and as organisational needs grow;

• Oversee support partnerships with external technical support and training providers.

• Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;

• App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce

Venue Management 
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations  will oversee them and support key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings; 

• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;

• Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;

• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

Finance

• Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure; 

• Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

Line Management

• Line management responsibility for 3 direct reports, creating a supportive environment for growth and development

Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.

Contract: Permanent

Salary: In range of £58,000 per annum

Location: London, E8 4DG

Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.

The role:

Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.

Key duties and responsibilities:

• Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
• Organise and coordinate work programmes. 
• Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
• Participate in the recruitment, selection, induction and onboarding of team members.  
• Participate in on-call rota and respond appropriately to out of hours incidents.
• Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
• Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
• Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
• As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
• Develop high quality policies, procedures and systems relating to Property and Development Service.
• Advise tenants and other PBHA teams on strategy and future policy implementation.
• Propose appropriate partnership development opportunities to the Senior Leadership Team.
• Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
• Respond proactively to complaints regarding services, staff and contractors.
• Develop and implement new procedures in response to legislation changes and emerging best practice.
• Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.

Person specification:

• Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
• Substantial project or change management experience.
• Experience developing specifications for property related tenders and managing contracts.
• Revenue and Capital Budgets experience.
• Staff management experience.
• Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
• Knowledge of project management, e.g. PRINCE 2/APM Techniques.
• Experience of housing development issues, funding, approaches and financing.
• Sound knowledge of health and safety legislation.
• Prioritisation and ability to work independently as well as part of a team.
• Strong IT and data management skills.
• Strong communication skills, both written and oral.
• Communication skills, specifically with stakeholders. 
• Committed to innovation and creating customer value. 

Peter Bedford Housing Association offers in return:

• Excellent support
• Enhanced company sick pay
• Access to an extensive range of training
• A psychologically informed environment
• 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
• Cycle to work scheme
• Eye care vouchers
• Agile working.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Job description

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.

The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.

The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.

You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.

The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: Monday 13th May at 12.00 (noon)

Interviews: Thursday 23rd May (via Zoom)

Start date: ASAP

Salary: £34,943 per annum

Location:  Hybrid. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. 

Our office is a short walk from King’s Cross station in London. For this role, we expect that you will come to the office (London) 1 or 2 days each week (with one of these days to be a Tuesday) for team meetings, including a quarterly ‘all staff’ event. You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time.  We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.

Contract: Permanent. Full time role working 35 hours per week, Monday to Friday

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year)
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to Apply: CV and supporting statement using Hospice UK’s supporting statement document, see below

Closing date for applications: 5pm on Monday 22 April 2024

Interview dates: Interviews will take place either in person or remotely via Teams, on Wednesday 1 or Thursday 2 May 2024.  We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

The Role:

Hospice UK has an exciting new fundraising strategy with a focus on digital fundraising and supporter journeys. We are looking to significantly increase our engagement with new and existing supporters across all areas of fundraising. The Digital Fundraising and Engagement Executive will be responsible for maximising income, supporter recruitment and retention through digital channels, for both individual giving and events.

Reporting into the Head of Events & Supporter Engagement and working very closely with the External Affairs team you will deliver a cohesive and impactful approach to digital fundraising and supporter journeys. The Digital Fundraising and Engagement Executive will lead on recruitment and stewardship for a number of third-party challenge events as well as supporting on the optimisation of integrated digital campaigns and donor journeys.

We are looking for:

To be considered for this role, you will need to demonstrate a background in digital fundraising (1-2 years’ experience) and an understanding of supporter journeys and social media advertising. Some understanding of SEO would be desirable but you would not need to be an expert in this area.

If you would like to ask any questions before applying, you can contact Gemma Roberts, Head of Events & Supporter Engagement by email – (email in the end of this post) on Monday 22 April 2024.

More details about the role and what we are looking for can be found in the candidate information pack below.

The Team:

The Events and Supporter Engagement team forms part of the wider Income Generation and Grants Directorate. The team’s focus is on raising funds from individuals through challenge and special events, digital fundraising, giving in memory, legacy giving, regular and payroll giving and one off donations.

The team is made up of 5 people (including this role), who work closely together to help achieve our goals. The wider Income Generation and Grants team consists of 20 people in total. We meet regularly through team meetings and coming together in the office on a Tuesday, which helps to create a supportive working environment.

Hospice UK:

Hospice UK is the national charity for hospice and end of life care. We work to ensure everyone affected by death, dying and bereavement gets the care and support they need, when they need it. 

We believe that everyone should receive the best possible care at the end of their life. 

Our mission is to transform the way society cares for the dying and those around them. To empower individuals, communities and populations to embrace the ethos of hospice care and extend its breadth and reach to improve everyone’s experience of death, dying and bereavement. 

How to apply:

If you would like to apply for this role, please send the following documents to recruitment (email in the end of this post)  by 5pm on Monday 22 April 2024.

• Your CV. Ideally in Word format.
• A completed supporting statement form
• A completed equalities monitoring form

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above.

Additional notes:

To be considered for this role you must have the right to live and work in the UK for your application to be progressed.

Hospice UK is an Equal Opportunities Employer.