Head of supporter development jobs in chigwell, greater london

This role at Relate - Family Action

Relate at Family Action is here to promote safe, supportive relationships for all and support everyone to strengthen the relationships that mean the most to them.

For over 150 years Family Action has seen first-hand the power of family to shape lives, for better and worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. Whatever family means or looks like to us, ultimately, it's relationships that matter – and the quality of our relationships affects the quality of all our lives.  

This is a pivotal role responsible for crafting and executing strategies and campaigns that promote both the Relate brand image and overall marketing efforts to support the achievement of sales targets across a range of counselling services (both B2C and B2B), training products, charity retail outlets and other income streams.

We are looking for a marcomms ‘all-rounder’: someone who can take a strategic view as well as being ‘hands-on’ in the delivery of marketing support to the wider Relate team. 

The Aga Khan Foundation (United Kingdom) is looking for a Finance Officer to support the Finance Manager, Schools2030 in running efficient and effective financial processing, financial controls, financial reporting, grant management and monitoring on the Schools2030 programme.

Financial processing

• Process all Schools2030 monthly transactions for co-financing

• Process all Schools2030 monthly transactions for cost recovery

• Process all Schools2030 monthly transactions for correction of bank balances

• Process all Schools2030 monthly transactions for coding corrections

• Review and process all Schools2030 supplier payments and prepare supporting documentation

• Review and process all Schools2030 grant payments and prepare supporting documentation

• Review and process Schools2030 income and prepare supporting documentation

Financial administration

• Ensure correct filing of all Schools2030 financial information and documentation on SharePoint

• Update and manage all Schools2030 grants in the Grant Management Tracker

• Update and manage all Schools2030 grants in the Co-financing Tracker

• Update and manage all Schools2030 grants in the cost recovery forecast

• Update and manage SGA balance tracking for all Schools2030 grants

• Update and manage internal tool (AIMS) tracking pipeline and secured funding

• Create grant codes for all new Schools2030 grants

• Close all grant codes for Schools2030 grants that have ended

• Support adherence to all financial policies, especially authorisation, procurement and due diligence

• Support the annual organisational budgeting and forecasting exercise

Financial controls, reporting, audit and risk

• Complete grant reconciliations for all Schools2030 grants so that each grant is reconciled at least once every 3 months

• Monitor foreign exchange gains and losses on all Schools2030 grants and highlight any areas of concern to the Finance Manager, Schools2030

• Assist the Finance Manager, Schools2030 with the preparation of donor and internal financial reports

• Support the design and implementation of controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools.

• Immediately highlight any risks or discrepancies in financial records to the Finance Manager, Schools2030 • Assist with preparation and documentation for any grant audits

• Assist with preparation and documentation for the organisational audit

Grants management and compliance

• Prepare all Schools2030 donor cash requests as required by donor contracts

• Prepare all Schools2030 sub-grant agreements

• Review Schools2030 partner quarterly BvA reports, any necessary documentation checks carried out and any inconsistencies identified and reported to the Finance Manager, Schools 2030.

• Assist the Finance Manager, Schools2030 in reviewing partner budgets for proposals

Supporting others

• Carry out any other duties as assigned by the Finance Manager, Schools2030, Programme Finance Manager or the Head of Finance and Operations 

Qualifications

• CCAB part qualified accountant (desirable).

Experience

• 2 years relevant experience in financial accounting and financial reporting

• Experience of managing effective administrative systems and procedures

• Experience of supporting budgeting, forecasting and financial planning

• Experience of working in international development organisations, UK charities or donor agencies

• Experience of working with institutional donors or Trusts and Foundations and familiarity with the various compliance rules and regulations (desirable)

Skills

• Good interpersonal, customer care and liaison skills with a wide range of stakeholders

• First rate oral and written communication skills

• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines.

• Ability to problem solve, working with both internal and external stakeholders to deliver results.

• Ability to work in a multi-institution network within a multi-cultural environment.

• Fluent in oral and written English

• Proficient in all Microsoft Office applications, especially Excel

• Excellent numeracy, financial analysis, and financial presentation skills

• Ability to synthesise complex operational and financial details for reporting and presentation.

Knowledge

• Broad understanding and experience of development issues and organisations

• Understanding of and appreciation for ADKN’s goals, values and ethics

• Knowledge of charity accounting

Application Details:

• Must have right to work in the UK.

• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

King’s College Hospital Charity

 King’s College Hospital Charity aims to improve the experience of patients, family and friends at King’s. We work closely with the teams who care for patients and aim to make a difference by funding projects that enhance every aspect of health care. We support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care. It’s important to us to support the day-to-day work of the hospitals and deliver practical benefits by raising money for cutting edge equipment and facilities, innovative research, pioneering treatment and staff development and support.

Our Values

We are proud of our Charity values: they are our fundamental ethics and principles that underpin everything we do at King’s College Hospital Charity. These values are not simply words on paper. We all aim to live them and make them real every day. By bringing them to life, making our decisions and behaving with them in mind, we create a dynamic and supportive culture that reflects the Charity that we are. We are caring and supportive; we are ambitious; we are innovative and creative; we are collaborative; we have integrity.

The Role

Our Individual Giving programme is central to our fundraising strategy to increase our unrestricted, sustainable income. This is a key role in supporting the Individual Giving Manager to recruit and steward donors across a range of channels including face-to-face, telemarketing, direct mail and digital. You will have the opportunity to work across multiple programmes including regular giving, lottery, in-memory and legacy. This role will help to meet or exceed our annual targets which will help us provide the best care for patients, staff and loved ones at our hospitals.

Key Tasks

• Using evidence-based insights, support with the planning and implementation of several direct marketing campaigns across a range of channels including direct mail, email, social, display advertising and newsletters including managing suppliers on concept creation, oversight of copy and creative and delivery schedules. Work with the IG Manager on performance analysis and learning of programme to enable enhancements and improvements

• Support the IG Manager in the set up and operational management of our face-to-face fundraising campaigns for regular donor and lottery player recruitment. Including invoice processing, complaint handling, site management and training for third party fundraising teams

• Creation and delivery of our regular giving and lottery stewardship journeys. This will include researching and proving content, engaging with supporters and looking for opportunities to cross-sell

• Being proactive in writing up process documents and maintaining documents for Individual Giving Team

• Day-to-day point of contact with external agencies including face-to-face agencies, creative agencies, printers and fulfilment houses

• To support the Head of Supporter Engagement with the development of a legacy marketing programme

• Creation and delivery of our in-memory stewardship journey, including donors who set up tribute pages on MuchLoved

• Work with hospital staff and stakeholders to gather content, encourage fundraising and manage our contactless stations

• Work with our Supporter Services Team to monitor and action all feedback, and properly record supporter interactions on our database

• Work with the Communications Team to develop internal messaging for the Charity and King’s College Hospital NHS Foundation Trust

• Work with the Finance Team to process invoices and ensure activities are properly coded

Charity systems & compliance responsibilities

As an employee of Kings College Hospital Charity you have an obligation to observe the policies and standards of the Charity together with all relevant statutory and professional obligations, the significant ones of which are:

• Maintain up-to-date knowledge on sector and market trends, the legal environment and compliance with regulatory requirements

• You have a general duty of care for the health safety and well-being of yourself, work colleagues’ visitors and patients within the hospital site in addition to any specific risk management responsibilities associated with this post

• You must maintain strict confidentiality of personal information relating to patients, donors, Trustees and staff and maintain the confidentiality and security of all charity data and records

• You are responsible for complying with the Charity’s policies and procedures

• You are responsible, with management support, for your personal development and should actively contribute to the development of colleagues and staff

Other

It is the nature of the work in a small charity team that tasks and responsibilities are diverse and varied. All staff are expected to work in a flexible way and on occasion to undertake tasks that may not be specifically covered in their job description or are outside of office hours. This job description is intended as a guide and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post-holder.

StreetGames is a charity passionate about harnessing the power of sport to change the lives of young people and their communities. Through our work with 1,600 trusted local community organisations, StreetGames addresses some of the most pressing issues faced by young people growing up in underserved communities, including poor mental health, food poverty, crime and lack of employment opportunities. We do this by delivering ‘Doorstep Sport’ at the right time, in the right place, in the right style, at the right price and by the right people. Doorstep Sport aims to make sport accessible to everyone regardless of their income and social circumstance.

We are seeking a Network Support Lead (London & South East) to join our team.

The successful candidate will play a vital role in delivering Doorstep Sport offers and support for the network of Locally Trusted Organisations based in the region who support young people from low-income communities to be (more) physically active.

The role involves:

• Working closely with the Network Support Team and the London & South East Place Team to implement regional plans, which ensure that projects, offers and support to Locally Trusted Organisations (LTOs) are effective
• Overseeing and directly delivering a range of workshops and courses, creating and maintaining a safe, supportive, interactive and enjoyable learning environment in all delivery
• Delivering support to the workforce within Doorstep Sport beyond the workshop environment through CPD groups, bite-size learning and other opportunities for improving practice
• Co-ordinating the gathering of monitoring and evaluation information for funder reports, in relation to outputs and outcomes of projects delivered across the region/nationally

This is an exciting opportunity for candidates with experience of successfully managing project work, relationships and working with multiple partners. You will have excellent networking and relationship building skills with the ability to apply these to a range of local and regional organisations.

No candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

Volunteers are a vital part of The Childhood Trust’s work. Through our Transforming Spaces programme, they deliver direct support to children affected by poverty and the communities that support them across London. They also have the potential to grow our internal capacity so that we can reach our ambitious vision to scale our work and ensure that every child in London is well prepared for life. 

As The Childhood Trust’s Volunteer Manager, you’ll be responsible for volunteers across the organisation.

Your role will include oversight of the corporate and community volunteers who take part in our Transforming Spaces programme. You will work closely with colleagues in the fundraising team to create a positive and inspiring experience for corporate volunteers. 

Key to this role will be working with the Head of Volunteering and Community Programmes to embed volunteering across The Childhood Trust. You will lead on developing a diverse and inclusive volunteer base of skilled and specialist individual volunteers, fostering a welcoming and inclusive environment where they feel valued and connected to the mission.

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

Please ensure you submit a CV and cover letter to apply for this role.

Supported Housing Services Manager

Location: Newham, E12

Salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience)

Are you passionate about empowering communities and tackling homelessness head-on? The Renewal Programme is seeking a highly skilled and visionary Supported Housing Service Manager to lead our dedicated team and drive impactful change.

About us

For over 50 years, the Renewal Programme has stood alongside those on the margins of our community in Newham. We are a respected multi-service local charity committed to inspiring hope and offering opportunities for connection, growth, and progress. Our work focusses on helping people reach their full potential by providing advocacy, education, temporary accommodation, and a wide range of positive activities. We believe in treating everyone with dignity and inclusion, fostering collaboration, and empowering individuals to co-create positive change.

Your impactful role:

As our Supported Housing Service Manager, you will be instrumental in providing effective, high-quality support and resettlement services to vulnerable, single, homeless individuals. You'll lead the charge in promoting independent living, ensuring our residents gain the skills and support they need to thrive – from managing their tenancies and finances, to cooking for themselves and moving towards sustainable independence.

What you'll be doing:

• Championing excellence: Provide outstanding services to all housing clients, ensuring their needs are identified, assessed, and met with appropriate, empowering support.
• Driving performance & outcomes: Spearhead the delivery of a strengths-based support service, directly contributing to Newham Council's vision of fostering independence and wellbeing for vulnerable adults. You'll drive performance excellence by tracking and achieving key performance indicators (KPIs) related to service user outcomes, move-on rates, and tenancy sustainment, as agreed with our local authority partners. This includes overseeing the effective use of assessment tools like the Homelessness Outcome Star to tailor support and demonstrate impact.
• Leading service enhancements: Lead and contribute to exciting service improvement initiatives, including enhancing our trauma-informed supervision models, refining our casework quality assurance processes, championing resident involvement in service design and playing a key role in finalising and implementing our move-on strategy to ensure every resident has a clear pathway to independence.
• Driving financial sustainability: Maximise rental income and support clients to meet their tenancy obligations, paving the way for their independent futures.
• Leading & inspiring a team: Motivate and support your staff, build a trusting and supportive working environment, fostering a culture of best practice, proactive case management, and solution-focused approaches.
• Strategic development: Review and enhance policies and procedures to ensure our services are proactively supporting clients to achieve their goals and move away from homelessness, aligning with our strategic themes of promoting health and wellbeing, and fostering independence.
• Building strong relationships: Work collaboratively with local commissioners, other departments within the charity, housing association partners, and external agencies to deliver best value and evidence best practice.
• Ensuring safety & compliance: Uphold robust health and safety, safeguarding, and incident management practices to create a safe and progressive environment for all.

Who we're looking for

• Proven experience in managing within a supported housing service, ideally with a strong understanding of local authority contract delivery, performance management frameworks, and outcomes-based commissioning.
• A proactive leader with a passion for continuous improvement and experience in driving positive change within housing services, including developing and implementing effective support planning processes and staff development initiatives such as reflective practice.
• Strong financial management and budgetary control skills.
• Excellent leadership, motivation, communication, and interpersonal skills.
• A solid understanding of health and safety and safeguarding policies and procedures.
• Experience conducting risk assessments and utilising tools like the Outcome Star.
• Demonstrable ability to work collaboratively with local authority commissioners and  registered social landlords to report effectively on service delivery and outcomes, and ensure robust compliance with contractual requirements.
• A collaborative team player dedicated to making a positive difference.
• Someone who embodies our values of dignity, inclusion, collaboration, and empowerment.

Why join the Renewal Programme?

This is a permanent, full-time (36 hours per week) opportunity to make a tangible impact in Newham. We offer:

• A competitive salary: £45,000 - £48,000 p/a (dependent on your qualifications, skills, and experience).
• A vibrant and supportive values-driven work environment.
• Generous leave: 28 days annual leave + bank holidays.
• Great benefits: Cycle and Tech salary sacrifice schemes, employer's pension contribution, employee assistance programme and other employee perks.
• A commitment to your growth: We encourage personal development and offer opportunities such as training and mentoring.

You'll be based across our two supported housing provisions in the London borough of Newham.

Ready to unlock potential & inspire hope?

There's no closing date for this vital role – we're excited to hear from talented individuals and will be interviewing on a rolling basis. Don't delay!

To Apply

If you feel you are a suitable candidate and would like to work for Newham Community Renewal, please do not hesitate to apply.

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum)

Please note that generic applications and CV’s will not be considered.

Unique opportunity to get involved in a conflict resolution and peace building organisation based in central London with responsibility for working to ensure that income meets the organisation’s needs, and in support of achieving the strategic objectives through the development and management of fundraising and donor relations.

The Senior Funding and Development Officer plays a key role at DPI, working to ensure that income meets the organisation’s needs, and in support of achieving the strategic objectives through the development and management of fundraising and donor relations.

The Senior Funding and Development Officer is responsible for identifying and pursuing diverse funding streams; writing applications, reporting back and progress letters to meet existing and future funders’ guidelines; monitoring the implementation of projects to ensure funders’ guidelines are met; and liaising with funders and other stakeholders. The Senior Funding and Development Officer  works closely with the Finance Officer to ensure timely and accurate financial reporting to donors.

The Senior Funding and Development Officer  collaborates with Programmes  Officers with regards to expenditure across budget lines to ensure compliance with grant contracts and grants periods. Senior Funding and Development Officer assists the Finance Manager with audit preparations of accounts at the end of the financial year and ensures the timely drafting of the Trustee report.

TheSenior Funding and Development Officer works closely with the Chief Executive Officer, the Finance Manager in the preparation and presentation of the annual organisational budget.

Key Responsibilities

Fundraising and Grants Administration

• Leads the development and delivery of short, medium and long-term fundraising strategies for DPI
• Identifies and nurtures the successful implementation of appropriate grant funding and contracting
• Researches and assesses DPI’s eligibility in line with DPI strategy and donor criteria
• Produces and submits grants proposals, expressions of interest and donor reports
• Oversees compliance with funding requirement to ensure that deadlines and criteria for donor reporting are met, including financial reporting in close collaboration with the Finance Manager

Donor Relations

• Manages and develops external relationships as a representative of DPI, attending meetings and public events where necessary
• Follows up with potential donors to open up new funding opportunities
• Conducts regular updates with current donors to maintain and strengthen relationships
• Prepares and oversees the dissemination of external materials such as the Quarterly Update and Trustee Report to all relevant contacts
• Prepares background information ahead of DPI meetings with donors and prospective donors
• Oversees donor communication history, ensuring that notes and information are logged and shared accordingly

Project Development and Monitoring and Evaluation

• Leads process and system improvements/developments to ensure that all DPI material shared externally is of good quality, in line with the strategy and structure of the organisation
• Reviews all programme activities in line with the external environment and donor requirements to ensure sustainability and identify growth opportunities
• Assists the CEO and Programmes team to develop organisational work plan to ensure that all activities and research comply with grant applications and donor obligation
• Develops M&E and risk assessment frameworks to carry out monitoring and evaluation of activities to measure outcomes and the impact in relation to our strategic aims, and acting to make improvements if required
• Establishes close working relationships and develop efficient systems with key individuals in the programmes, research and finance functions, to access knowledge and information needed for funding propositions and reporting
• Maintains close collaboration with DPI staff to ensure sound project management, including by ensuring regular M&E meetings with programmes team are conducted to ensure that donor requirements and output standards are met

Financial Management

• Helps to develop and implement the organisation’s financial planning, budgeting and reporting processes along with the Finance Manager and the CEO
• Collaborates with Programmes Officers with regards to the allocation of expenditure across budget lines and donors, to ensure compliance with grant contracts.
• Assists the Finance Manager in their work on audit preparations of accounts at the end of the financial year, and ensures the timely drafting of the Trustee report
• Works closely with the Chief Executive Officer, the Finance Manager  in the preparation and presentation of the annual organisational budget.
• Ensures that the Chief Executive Officer, and all members of staff, are kept aware of their obligations and opportunities in relation to donors

Administrative Tasks

• Maintains an accurate record of donor information
• Ensures an effective and clean S-drive structure for files relating to grants and fundraising, including financial reports

                                                                                Person Specification
Essential
• The ideal candidate will have at least 3 years experience  in grant administration, ideally with a focus on governmental and intergovernmental funding with strong numerical skills and some budgeting experience
• Excellent communication skills, both written and oral, including evidence of structured thinking and the ability to inspire confidence and enthusiasm in others
• Self-starter with the ability to initiate projects and see them through to successful completion
• Ability to work independently, but also as part of a small team, on different projects
• Ability to work well under pressure and to tight deadlines
• Strong time management and organisational skills, ability to prioritise, pay attention to detail and attend to multiple assignments
• The flexibility, creativity, judgment and humour needed to work effectively in cross cultural settings
• Good interpersonal abilities for networking and interaction with high level stakeholders at DPI events
• Fluency in English
• Familiarity with Microsoft Office applications (Word, PowerPoint, Excel), plus Outlook
• Ability to manage working relationships remotely

                                                                            Desirable

• Experience or interest in trust and government fundraising in relation to human rights, peace building and conflict resolution or similar fields
• Knowledge of the political situation in the areas of DPI’s current programmes
• An interest in peacebuilding, conflict resolution and transitional justice
• A sound and current knowledge of funding streams via the UK, EU and UN or similar

Applications will be considered on a rolling basis with the final deadline set as the 15th August 2025.

                                                          Equal Opportunities  

DPI maintains employment policies which ensure that no one is unfairly discriminated against, whether directly or indirectly, on any grounds including race, ethnic origin, culture, gender, sexuality, disability, age or religion. These policies will apply in relation to all those involved in the work of the organisation including paid staff, trainees, consultants, interns, volunteers, those offering se

We are looking for an experienced Community and Corporate Fundraiser to join our team at an exciting period of growth for our charity. Building on our existing relationships and developing new partnerships, you will help increase unrestricted income through community and corporate fundraising initiatives. 

Elayos exists to bring compassion, support and advocacy to vulnerable and isolated birthing people in Birmingham. Our Perinatal Outreach Workers, come alongside, build relationships, listen and equip with the information needed to empower our clients to have a positive and informed pregnancy, birth and postnatal period. 

Our staff and volunteers offer continuity of care as we assist with emotional, practical and physical needs. Elayos values the importance of trauma-informed approaches and seeks to offer this to both staff and clients. Where appropriate, we signpost and collaborate with other organisations to ensure that the greatest range of support is given.

Alongside emotional support, we provide: a baby bank stocking essential equipment and consumables, expert infant feeding support, a small hardship fund for essential items, vouchers to clients at Christmas and toy packs for vulnerable children.

Why work for us?

This role is dynamic and challenging, offering a chance to leverage your technical expertise in a way that makes a real difference. You'll be at the forefront of our IT ServiceDesk, ensuring seamless and efficient use of O365 across the organization.

It’s an excellent move for your career development. You’ll have the opportunity to work with a diverse team, solve complex problems, and contribute to impactful projects. The role is crucial for our mission, as your work will directly support our efforts to tackle global poverty and social injustice. Your contributions will help ensure that our systems are robust, our staff empowered, and our operations running smoothly.

If you’re passionate about technology and looking to take your career to the next level while making a meaningful impact, this is the role for you!

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The candidate should possess a strong technical background with extensive hands-on experience in managing and supporting Office 365 environments. They should be proficient in troubleshooting and resolving issues related to Office 365 applications, including Exchange, SharePoint, Active Directory, Teams and the use of an IT Ticketing System. Additionally, familiarity with hardware support and the ability to manage and maintain Windows operating systems is crucial.

We are also looking for someone with excellent communication skills, both written and verbal, as they will need to interact with various stakeholders and provide clear, concise support. A proactive approach to problem-solving and the ability to work independently and as part of a team are also essential qualities for this role.

By focusing on these key attributes, we can ensure that we find the right individual who will thrive in this position and contribute positively to our team.

About the role

The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install and configure computer systems, diagnose hardware/software faults and solve technical application problems, either in person or via remote connections.

It is therefore essential that applicant is aware this role requires wide range of O365, systems and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.

The main areas of responsibility will be:

· O365 Apps

· SharePoint and Teams administration and support

· Azure and Active Directory maintenance

· Service Desk and General IT support

· Cyber awareness and action

· Documentation and Governance

· Automated deployment of software applications, security patch management and end-point         

         configuration.

· Business system implementations

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here). 

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR team. We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: 22/08/2025

Interview date: 01/09/2025

The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work. 

Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training. 

The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for. 

Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services. 

The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team. 

Account and Support 

Client Onboarding and Training: 

1. Manage the implementation of Upshot for new clients, including analysing clients’ needs and adapting the system to meet    their requirements. 

2. Deliver training to groups of new and existing Upshot users in-person and online. 

Support: 

3. Provide a high-quality customer experience, supporting on designing and producing support materials, such as online           tutorials, guides and documents. 

4. Provide high-quality user support, resolving complex queries and ensuring high client satisfaction. 

5. Proactively troubleshooting and offering tailored solutions to clients’ needs online, by telephone or in person. 

Renewals: 

6. Conduct regular check-ins with clients during the license period to ensure they are satisfied and utilising the product fully. 7. Manage the renewal process, ensuring clients renew their contracts annually and identifying opportunities for upselling or  upgrades. 

General Account Management: 

8. Build relationships with and take full ownership of allocated & identified new and existing clients. 

9. Monitor client accounts to ensure they are active and engaged, taking proactive steps to address any potential issues. 

Collaboration and Coordination: 

10. Work closely with the Head of Account Management and the wider Account Management team to maintain excellent relationships with all clients. 

11. Work with internal teams, such as Product, to highlight client issues and improve the overall client experience.

12. Collaborate with other team members to ensure accurate and complete information is captured in CRM (Customer Relationship Management) and Finance systems. 

13. Provide support to the Upshot team for client-related tasks. 

14. Lead or support on projects to improve internal processes and implement them successfully within the wider team.

Additional Responsibilities 

Business Development and Marketing 

15. Take a proactive role in identifying and securing new business opportunities to expand our client base. This could include upselling services to existing clients, generating referrals and identifying new clients. 

16. Support the Upshot team in the delivery of marketing material, organising events and campaigns to maximise sales opportunities. 

Monitoring, Evaluation and Learning Services 

17. Support on the creation of sophisticated external reporting mechanisms, enabling clients to visualise and communicate their impact effectively.

18. Advise clients on best practices in data collection and impact measurement, and support internal efforts to continually enhance client’s MEL needs.

19. Support on the delivery of MEL workshops both in-person and online 

Software development:

20. Support the Upshot Product team to carry out user testing and make recommendations for enhancements to the system’s features and functionality. 

21. Advise the Upshot team regarding improvements to the system to assist with sales and existing customer satisfaction

Other:

22. Provide support to the rest of the Upshot team where needed. 

23. Undertake duties as can be reasonably expected to ensure the smooth running and efficiency of the Upshot team. 

24. Always carry out duties and responsibilities in compliance with Upshot policies. 

Person Specification

Ideally, we’re looking for someone with the following characteristics. However, it is not essential to possess all. 

Knowledge of: 

1. Web-based software applications and data management. 

2. The not-for-profit sector, including Local authorities, Housing Associations, Universities and Colleges. 

3. Sports development and/or sport for development including National Governing Bodies, County sports partnerships and sport clubs. 

4. MEL (Monitoring, Evaluation & Learning) impact measurement, data collection. 

5. Microsoft products, particularly Excel to an advanced level. 

Experience of: 

6.  Account management and customer service in a tech, SaaS or charity environment. 

7. Leading on external projects with a wide range of stakeholders from planning to execution 

8. Delivering group training to a range of audiences – in person and online. 

9. Providing client and user support, especially on digital tools. 

10. Handling, analysing and visualising data to produce actional insights. 

11. Building and maintaining strong relationships with clients and partners. 

12. Communicating clearly and succinctly to a range of audiences through various channels. 

13. Managing workload independently to balance the competing pressures of customer service, implementation and training.

Other qualities might include: 

14.  A huge desire to learn, develop quickly and provide collegial support to other members of the Upshot team. 

15. Creative ability, problem solving skills, energy and enthusiasm. 

16. Familiarity with data visualisation tools (e.g PowerBI, Google Looker Studio and Tableau). 

17. Fluency in English required and additional languages desirable but not essential. 

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.

Main purpose of job

Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.

The Role Responsibilities

· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Fundraising Strategy and Planning:

· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.

· Develop project plans and assist in setting KPI’s.

· Craft compelling appeals that resonate with donors and reflect the organization’s mission.

· Analyse campaign performance and adjust strategies for continuous improvement.

· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.

· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

· Design and implement donor journeys to increase retention and engagement

· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

· Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

· Develop Individual Giving programmes within Corporate and Community partnerships

· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse one-off and regular giving performance and optimise programmes based on insights

· Manage the Membership recruitment process

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

Join Clore Social Leadership as a pivotal member of our team dedicated to advancing justice, equity, diversity and inclusion.

We are seeking a highly organised and motivated individual to join our team as Interim Programmes Lead. This is a unique opportunity to step into a programme management and support role within a values-driven organisation committed to driving transformative change in the social sector through inclusive leadership. If you are committed to social impact and inclusion, and bring strong programme leadership and communication skills, we would love to hear from you.

About Clore Social Leadership

Since 2010, Clore Social Leadership has supported over 5,000 individuals from nearly 3,800 social sector organisations. Through our transformative skills and development programmes, we empower individuals from grassroots initiatives to global organisations to become agents of change.

We have developed leadership programmes for people with lived and/or learned experience of racial inequalities, youth services, immigration systems, criminal justice systems, social immobility, homelessness, gender inequalities, health inequalities and climate change.

We aim to create a more equitable and inclusive society where individuals from all backgrounds have equal opportunities to lead, participate, and contribute to positive social change. The year ahead is particularly exciting as we aim to expand our programme delivery, deepen our partnerships, and build new opportunities for learning, collaboration and long-term impact.

About the Role

This dynamic and varied fixed-term role combines programme management with organisational development support, covering parental leave for a core member of the team.

You will:

• Lead coordination of our leadership development programmes and short courses during two key periods of parental leave (October-December 2025 and June-September 2026)

• Support broader organisational priorities in the interim (January-June 2026), with a likely focus on alumni engagement and development activities

This role is ideal for someone who combines confident programme and stakeholder management with the ability to pivot between delivery and strategy, and who thrives in a collaborative, values-led environment.

Key Responsibilities

Lead coordination of our leadership development offer from October to December 2025 and June to September 2026

Programme Management

• Manage the planning and delivery of a portfolio of leadership programmes and short courses

• Coordinate all programme logistics including dates, venues, facilitators and course content

• Support facilitators' delivery of online and in-person learning sessions

• Maintain the programmes work and project plans and ensure quality and consistency across delivery

• Oversee programme applications, moderation and participant onboarding

• Manage accreditation processes

• Support the collection and analysis of evaluation data

• Work with the team to standardise and manage participant communications

• Maintain relationships with delivery partners, facilitators and stakeholders

• Monitor and adapt content using the online authoring tool (GoMo)

• Coordinate steering group activity and innovation outputs as required

Programme Facilitator Management

• Recruit, contract and manage programme facilitators and coaches

• Deliver onboarding and provide ongoing support

• Act as point of contact for facilitators and external delivery partners

Finance & Budget Oversight

• Manage programme budgets and attend monthly finance meetings

• Sign off coaching and programme invoices and line reports expenses

Customer Service

• Oversee phone and inbox communication with applicants and participants

• Ensure high-quality customer service, with consistent messaging and support

Line Management

• Line manage the Programmes Administrator, ensuring delivery and development support

Support organisational priorities from January 2026 to June 2026

Deliver targeted support to priority areas across the organisation, as required. This will likely include:

• Collaborating with the senior team to shape alumni engagement plans and activities

• Contributing to new partnership development

Person Specification

We seek an ambitious, bold and collaborative individual with an inclusive approach and a strong track record in programme coordination and learning design. You will be:

• Highly Organised: Able to plan and manage multiple programmes simultaneously

• Collaborative: Confident working across teams and with a wide range of partners

• A Skilled Communicator: Adaptable, clear and engaging in both written and spoken formats

• Committed: Passionate about social justice and the role of leadership in creating change

• Focused: Strong attention to detail and analytical thinking

• Courageous: Comfortable with challenge, feedback and innovation

• Proactive: A self-starter with energy and a forward-thinking approach

Experience (E = Essential / D = Desirable)

• Managing learning or leadership development programmes (E)

• Managing facilitators, coaches or programme delivery teams (E)

• Budget oversight and financial sign-off (E)

• Working in or alongside the social sector (E)

• Excellent written and verbal communication (E)

• Line management experience (D)

• Experience with proposal writing or business development (D)

• Familiarity with GoMo, Jotform or similar platforms (D)

Terms and Working Hours

We are open to discussing flexible arrangements before or on application.

• Contract: This role is offered as a fixed-term contract to cover a period of parental leave from September 2025 – September 2026.

• Hours: This is a full-time role (35 hours per week). These hours are ideally worked during our core working hours: Monday to Friday, 9:30am–5:30pm.

• Location: Hybrid working, with at least one day per week (currently Tuesdays) in the London office

• Eligibility: You must be UK-based to apply

Place of Work

• This is a hybrid role, with at least one day per week (currently Tuesdays) in the London office: Better Space, 127 Farringdon Road, London EC1R 3DA (travel at your own cost)

• Some UK travel required – expenses covered by Clore Social Leadership

Pay and Benefits

• Salary: £38,000 – £42,000 per annum (FTE dependent on experience, pro rata for fixed-term staff)

• Annual Leave: 25 days, plus UK statutory holidays (pro rata for fixed-term staff)

• Winter Closure: Office closed 25-31 December (3 additional paid days)

Application Process

We are committed to fostering an inclusive environment. We welcome applicants from all backgrounds, and especially encourage applications from those underrepresented in leadership roles in the UK today.

If you are passionate about social change and thrive in a collaborative, purpose-driven environment, we would love to hear from you.

To apply, please send:

• Your CV (max 2 pages)

• A cover letter (max 1 page) outlining your interest and suitability

If you would like to discuss the role or application process, or if you require reasonable adjustments, please do not hesitate to contact us.

Key Dates

• Applications close: 12pm on Wednesday 13 August 2025

• First-round interviews (online): Friday 29 August 2025

• Final interviews (in person): Tuesday 2 September 2025
  In-person interviews will take place in Central London. Travel expenses for in-person interviews will be reimbursed with valid receipts.

We are committed to offering reasonable adjustments throughout the recruitment process and beyond. If you need support or have any questions about the job description or interview process, do not hesitate to contact us.

Registered charity number: 113672

This is a remote position with some preference for Freetown Sierra Leone or Nairobi Kenya

Scope of Work

1. Financial Data Entry & Reconciliation

• Enter and reconcile day-to-day financial transactions in the accounting system, including expenses, transfers, payments, and receipts.

• Ensure all entries are accurately coded to the appropriate cost centres, grants, or funding streams.

• Review and reconcile staff expense claims, payment vouchers, and supporting documentation.

2. Budgeting & Grant Allocations

• Support the allocation of expenditure to budget lines across multiple funding sources, ensuring compliance with donor requirements.

• Maintain the habit to monitor actual spend against budgets using existing systems (Netsuite), highlighting any anomalies or risks.

• Assist in the preparation of internal budget summaries and financial snapshots for program and leadership teams.

3. Financial Reporting

• Assist in compiling donor financial reports by collecting, reviewing, and formatting financial data in line with donor requirements.

• Liaise with grants and programme teams to ensure alignment between financial and narrative reports.

• Maintain up-to-date and audit-ready documentation to support all reporting outputs.

4. Managing Fiscal Sponsorship Financial Reports

• Ensuring that income from fiscal sponsorship partners are accurately recorded

• Preparing regular income and expenditure reports for fiscal sponsorship partners and addressing reconciling items. 

• Represent the Finance team in update meetings with potential  or current fiscal partners.

5. Audit & Compliance Support

• Organise financial documentation and support sampling processes during internal and external audits.

• Maintain orderly and accessible digital and physical filing systems for all financial records.

• Support implementation of financial policies, templates, and compliance checks, working closely with the Head of Finance.