Head office coordinator jobs
How's your job search on our site?
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?
Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.
In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.
Location: We have offices in Kingston Upon Thames, greater London.
Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).
Salary: £12,740 (FTE £31,850) for 2 years.
Leave: 26 days per annum Pro Rata plus bank holidays.
Starting Date October 2026.
Responsible to Head of Services/Family Support and Supplementary School Manager.
*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm.
Purpose of the Role
The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.
All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.
Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.
RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities. We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.
What we can offer you
· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.
· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.
· Flexible working.
· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.
· Generous annual leave.
· Paid 30 minute lunch break if working 6 or more hours per day.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum.
- Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Key Responsibilities
- Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
- Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
- Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
- Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
- Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
- Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
- Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
- Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities.
- Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
- Promote the welfare and safety of children and young people at all times.
- Adhere to RAK’s safeguarding policies and procedures.
- Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
- Ensure compliance with data protection and confidentiality requirements.
Support Duties
- Support the delivery of RAK’s After School Club and Supplementary School programmes.
- Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
- Support and work alongside volunteers involved in the delivery of Bright Futures.
- Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.
Other duties and shared responsibilities
- Attend team meetings, training and other activities required to support the successful delivery of the programme.
- Represent RAK professionally with partners, stakeholders and the wider community.
- Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
- Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
- Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.
Please note the duties outlined in this Job Description may be reviewed and amended from time to time.
Person specification
- Experience of organising activity and enrichment programmes and events for children and young people.
- Experience of working with children and young people at risk of violence or exploitation.
- Experience of managing administrative processes and maintaining accurate records.
- Experience of monitoring budgets and handling financial administration.
- Experience of working with volunteers.
- Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
- Understanding of equality, diversity and inclusion.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Ability to build positive relationships with children, young people, families and partner organisations.
- Ability and willingness to work flexibly.
- Available to work during school half term holidays.
- A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.
Desirable criteria
- Spoken competency in one or more key client language groups.
- Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Interviews will take place w/c 21 September 2026.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community


The client requests no contact from agencies or media sales.
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 68% of clients secure a job, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.
About the Role
Smart Works is now hiring a People Coordinator to form part of an interim team structure during a period of maternity leave.
This is an exciting 12-month opportunity for someone who has previously worked in an office environment, has good administrative skills and would like to gain experience in both HR and recruitment within a non-profit organisation.
Some experience in an HR or recruitment role would be an advantage but is not essential - we're looking for a compassionate and organised individual who shares Smart Works' mission for promoting fair hiring and employment practices and treating candidates and employees with dignity and respect.
You will be part of the small but mighty People and Culture team, who work with hiring managers and staff in the ten Smart Works centres across the UK. You will receive on-the-job training as well as plenty of opportunities to shadow key HR processes, get involved in project work, and have access to our e-learning platform for your professional development.
The successful person will play a key role in ensuring the smooth day-to-day running of the People Team. They will provide high-quality administrative support across the employee lifecycle, coordinate recruitment activities, maintain People systems and records, and help deliver an excellent experience for candidates, employees and line managers at Smart Works.
As one of the first points of contact for the People Team, they will provide friendly and efficient support, resolving routine queries and ensuring that administrative processes are delivered accurately and on time.
The role will also contribute to continuous improvement projects and help ensure the People Team can focus on strategic business partnering by providing excellent operational coordination.
How to Apply
Please view the JD and then head to your website to apply through our recruitment system by 9am on Monday 17th August.
We exist to give unemployed women the clothing, coaching and confidence they need to succeed at interview and get the job.



About the Role
Rough sleeping pathways only work when the system around people moves with urgency, consistency and accountability. This role is about making sure people sleeping rough, or at risk of returning to the streets, are not left waiting, drifting between services, or losing accommodation because barriers have not been gripped quickly enough.
As Outreach Housing Pathway Coordinator, you will work within Camden’s integrated Rough Sleeping and Outreach Hub to help people access and sustain appropriate accommodation. You will hold oversight of where people are in their housing journey, identify what is blocking progress, and work with outreach teams, Navigators, hostels, pathway providers, community safety partners and statutory services to keep plans moving.
You will focus on the points where pathways can break down: delays, exclusions, unsuitable offers, unresolved risks, street activity linked to accommodation, or support needs that have not yet been fully understood or responded to. Through assertive engagement, practical case coordination and strong partnership working, you will help people stabilise their accommodation and reduce the risk of returning to rough sleeping.
Working within Camden’s No Wrong Door model, you will bring grip, judgement and persistence to complex situations, ensuring people experiencing multiple disadvantage receive a response that is joined-up, trauma-informed and focused on lasting routes away from the street. SHP will support you with the training, reflective practice and development opportunities needed to continue building your expertise in this work.
About you:
- You understand that people experiencing rough sleeping are often navigating trauma, exclusion, unmet needs and systems that have not worked for them. You bring patience, persistence and a clear belief that people should not be written off when engagement is difficult.
- You know how homelessness pathways, outreach services and supported accommodation can work together, and you can spot where delays, exclusions or gaps in communication are putting someone’s route away from the street at risk.
- You are confident working with complexity. You can hold risk, need and accountability together, making balanced decisions while keeping people’s safety, dignity and long-term accommodation sustainment at the centre.
- You build relationships that help things move. Whether you are speaking with someone on the street, a hostel, a Navigator, a statutory service or a community safety partner, you communicate clearly, follow through on actions and keep people focused on solutions.
- You bring practical judgement, emotional resilience and a trauma-informed approach to your work, with the ability to stay calm and purposeful when situations are challenging, stuck or urgent.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 16th August at midnight
Interview date: Tuesday 25th August at SHP Head Office in Kings Cross
This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website).
Employer Partnerships at Unifrog
We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.
What you’ll do
The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences.
Key responsibilities:
-
Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.
-
Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.
-
Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.
-
Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.
-
Conduct performance reviews and support the team with their development goals.
-
Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.
-
Establish and develop lasting partnerships with leading networks in the early careers space.
-
Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.
-
Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.
Working together
You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required.
You will report to the Partnerships Director for UK and Employers.
What we’re looking for
-
2+ years sales experience.
-
Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.
-
Proven track record of excellent relationship management.
-
A background or interest in Early Careers/Talent or Social Value.
-
Strong communication skills - both written and verbal.
-
Personable and resilient.
-
Innovative and able to implement and execute strategies.
-
Proficient in forecasting and data analysis.
-
Excellent presentation skills to represent Unifrog at events.
-
Active listening and objection handling skills
-
Keen attention to detail.
-
Strong organisational skills.
-
Interest in the education and early careers space.
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:
-
Mission focussed
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
-
Be part of a growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
-
Grow individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
-
Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
-
£52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).
-
Full-time.
-
Fixed-term contract for 15 months.
-
Work remotely or in our London or Edinburgh offices.
-
28 days paid holiday per year (plus bank holidays).
-
Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
-
Start date: 2nd November 2026, though we will be flexible for the right candidates.
-
If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).
-
We can only consider candidates who have the right to work in the UK.
Application process
-
Deadline: 10:00am (BST) on Monday 24th August 2026.
-
We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.
-
Stage 1: Application form (~1 hour)
-
Visit our website to upload your CV and complete the questions below.
-
Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
-
Stage 2: Phone task (15 minutes)
-
Stage 2: Video call interview (1 hour)
-
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
-
Video call interviews will be held w/c 7th September 2026.
-
Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
-
How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
-
Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
-
Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.
We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.
We are now looking for a Coaching Coordinator to help us continue our work.
Job Title: Coaching Co-ordinator
Reports to: Head of Coaching and Equine
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours: Full Time (37 hours per week)
Contract Type: Permanent
Salary: £27,717
Role Purpose
To assist with training and continual professional development (CPD) organisation for RDA’s coaching workforce, supporting RDA’s coaching objectives in line with RDA strategy. Provision of support for the wider coaching team, volunteers and member groups with a continual emphasis on delivery of service and the requirement to increase RDA’s potential to work with more participants.
Specific Responsibilities
- Planning and facilitation internal and external meetings, including agenda distribution, minute taking, and follow-up on actions as required, with support from senior coordinators.
- Processing and recording of paperwork for the coaching pathway and RDA UK activities.
- Assist senior coordinators with the arrangement of training and assessment days.
- Organisation of online coaching modules.
- Assist Senior Coordinators and the Major Project Lead for Coaching and Equine with updating online content and content for coaching modules and resources (including equine).
- Work closely with the communications team to create, upload and monitor coaching and equine social media and marketing content.
- Update any budget spend in line with processing any coach or volunteer expenses claim forms.
- Manage the RDA Coaching Awards process, working in partnership with the Volunteer Manager to develop the future of the awards.
- Support the Senior Co-ordinators and Major Project Lead roles as required.
- Assist with the development of paperwork for the coaching pathway.
- Provision of advice and guidance to the RDA coaching network; act as the first line of response via telephone and email
- Provision of feedback elicited through contact with coaches to the Head of Coaching and Equine, including recurring themes, opportunities and concerns.
General
- Undertake such other duties as the line manager shall from time to time determine.
- Demonstrate the values and cultural aspirations of RDA in all work.
- Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
- To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself.
Person Specification
- Experience of working on multiple projects with ability to prioritise and multitask
- Experience of working with a charity
- Empathy with volunteering
- Empathy with the aims and values of RDA
- A working understanding of inclusion, equality and anti-discrimination, safeguarding and best practice
- Excellent verbal and written communication skills
- Skilled in accuracy and attention to detail
- Able to form and maintain good working relationships with colleagues and stakeholders
- Ability to work as part of a busy team
- Uses initiative and proactively supports other team members
- Ability to work independently to agreed targets
- Computer literacy with experience in Microsoft Office
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.
Julian Support has been supporting the people of Norfolk and Suffolk for over 36 years with their mental health and wellbeing. We are pleased to be working in partnerhip with Norwich City Council, supporting people to create safer homes and better places to live.
Join us and enjoy a professional, supportive workplace, working alongside people motivated and passionate about the services they provide.
Safe & Habitable Homes supports people in Norwich who have been identified as being at risk from self-neglect & hoarding.
The aim of the Safe & Habitable Coordinator role is to practically and emotionally support people to reduce risks, build trust and support people to create safer, more habitable homes.
Referrals are made through Norwich City Council and their Support NOW project.
Core working hours are Monday to Friday, 9am-5pm.
This role will be based at the Julian Support Head Office in Norwich, and will be expected to work across the Norwich locality.
Applicants must hold a full, valid UK driving licence as we are supporting people in the community.
Please see the attached Job Description for more details.
If your application is successful, we will contact you with an interview time, interviews will be held on 10th September 2026 at our Head Office in Norwich.
Supporting people across Norfolk & Suffolk to improve their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.
The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
- 5% employer’s pension contribution
- Cycle to work scheme
- Employee shopping benefits scheme
- Employee assistance programme (EAP)
- Employee recognition and reward programme
- Ongoing training and development opportunities
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Remote with regular travel to multiple locations (including Head Office in London)
Contract Type: Full-Time, Standard Contract
Reports to: Executive Headteacher
Responsible for: Curriculum Leads and Teaching Staff
Start Date: 4th January 2027
Please note: Applicants who successfully pass the initial CV screening will be required to submit a full Equal Education Academy application form in line with KCSIE statutory guidance prior to formal shortlisting and interview.
Interview schedule:
-
Online interview (45mins) - Friday 28th August 2026.
-
In-Person Assessment Day (London) - Friday 11th September 2026.
About Equal Education Academy (EEA)
Equal Education is excited to launch a new online academy for Key Stage 4 students, accredited under the DfE’s Online Education Accreditation Scheme (OEAS). We deliver high-quality alternative education tailored for learners facing barriers to education or with complex needs. This includes young people with SEND, SEMH needs, interrupted schooling, Children Looked After, and those requiring specialist or alternative provision.
Guided by our values of Belong, Empower and Aspire, we provide a safe, inclusive, and aspirational environment. We align with DfE guidance and aim to meet OEAS standards, ensuring that safeguarding, particularly online, is the foundation of our culture.
Purpose of the Role
The Head of Centre will provide strategic and operational leadership for Equal Education Academy, ensuring the delivery of high-quality, inclusive, and trauma-informed online provision. Serving as the Academy’s Special Educational Needs Coordinator (SENCO) and Designated Safeguarding Lead (DSL), the postholder will embed safeguarding, inclusion, and wellbeing into all organisational decision-making.
Key responsibilities include leading SEND and safeguarding strategy (including overseeing the Single Central Record) delivering high-impact staff training, and driving rigorous quality assurance by monitoring and reviewing teaching and learning practices.
Working collaboratively across the Academy and the wider Equal Education Limited group, the Head of Centre will serve as a vital operational bridge, facilitating seamless collaboration and synergy between Equal Education Academy and Equal Education Limited. Operating at the intersection of both entities, the post-holder is uniquely positioned to identify and leverage cross-group resources, optimising them to drive the growth and development of the Academy. By championing alignment across the ecosystem, this pivotal role ensures that the Academy’s functions, team, and strategic objectives are seamlessly integrated within the wider organisation.
Key Responsibilities
1. Strategic Leadership & Quality of Education
-
Support the Executive Headteacher in setting the Academy’s strategic direction and ensuring compliance with OEAS/DfE standards.
-
Monitor and review teaching and learning across the Academy, using lesson observations, work scrutiny, and data analysis to drive pedagogical improvement.
-
Contribute to the Academy Improvement Plan and lead on inspection readiness and quality assurance activities.
-
Lead on developing and implementing a program of CPD and training for new staff. Ensuring the team is aligned under the vision and values of the EE Academy.
-
Facilitate operational synergy between Equal Education Academy and Equal Education Limited, leveraging group resources to optimise performance.
2. SEND Leadership (SENCO)
-
Coordinate all SEND provision, ensuring the identification, assessment, and effective support of learners with complex needs.
-
Oversee EHCP management, annual reviews, and the development of targeted Individual Learning Plans (ILPs).
-
Oversee PEP management for Looked After Children
-
Champion inclusive pedagogy, ensuring all staff adopt trauma-informed and adaptive teaching strategies.
-
Manage multi-agency collaboration with families, local authorities, and external professionals to secure positive learner outcomes.
3. Safeguarding and Wellbeing (DSL)
-
Serve as the Designated Safeguarding Lead (DSL), maintaining oversight of all safeguarding systems, referrals, and online safety protocols.
-
Ensure policies remain compliant with Keeping Children Safe in Education (KCSIE) and best practice.
-
Promote a culture of vigilance, ensuring learner wellbeing, attendance, and emotional safety are central to all Academy functions.
-
Lead on multi-agency safeguarding processes and provide expert advice to the leadership team.
4. Leadership & Staff Development
-
Design and deliver high-impact staff training programs, specifically focusing on safeguarding, online pedagogy, SEND frameworks, and inclusive, trauma-informed practice.
-
Lead staff appraisal, coaching, and professional development to ensure high standards of accountability and growth.
-
Foster a collaborative, reflective culture, supporting recruitment, induction, and retention.
-
Support learner engagement, attendance and successful transition pathways
-
Contribute to self-evaluation and school improvement activities
5. Partnership Working, Influence and Professional Representation
-
Build and maintain effective relationships with internal stakeholders to drive seamless integration between Equal Education Academy and the wider Equal Education Limited group.Work closely with the Executive Headteacher, Group CEO and relevant members of operational teams to ensure effective collaboration across the group.
-
Develop and sustain effective partnerships with families, schools, local authorities, virtual schools, and external agencies.
-
Support policy development, implementation, and review.
-
Represent Equal Education at professional meetings, conferences, and external forums.
-
Undertake any other duties reasonably directed by the Headteacher or Executive Headteacher.
-
Contribute to strategic planning and organisational development, effectively pitching ideas and challenging the status quo.
-
Ability to constructively and professionally challenge colleagues and stakeholders at all levels, including leadership as necessary, in the interest of managing risk and developing a quality service offering.
Person Specification
Essential Qualifications and Experience
-
Qualified Teacher Status (QTS).
-
National Award for SEN Coordination (NASENCO).
-
Significant (3 years minimum) senior leadership experience in a school, AP, SEND, or online setting within the last year.
-
Proven experience in designing and delivering whole-school staff training.
-
Extensive (1 year minimum) experience as a DSL (safeguarding) and SENCO (SEND provision).
-
Deep understanding of KCSIE, the SEND Code of Practice, and OEAS/DfE requirements.
-
Experience in reviewing teaching and learning to drive quality improvement.
-
Significant experience supporting children and young people with barriers to learning and/or emerging or complex needs, including those with SEND, SEMH needs, interrupted education, Children Looked After, and learners requiring specialist or alternative provision.
-
Significant experience supporting learners with EHCPs and complex needs, while coordinating multi-agency support and collaborating effectively with local authorities, schools, and external agencies.
-
Experience contributing to quality assurance, school improvement or inspection readiness activities.
Skills and Attributes
-
Strong strategic, operational and project management skills
-
Ability to manage complex projects in an organised manner, develop project plans with effective tracking (e.g. Project Initiation documents, gantt charts, reporting on key metrics, meeting key milestones and working to budgets).
-
Ability to lead projects and processes in a collaborative way, identifying and engaging key stakeholders to ensure efficiency and avoid duplication of work across a group business structure.
-
Demonstrates a commercial mindset, with the ability to articulate business cases, work effectively with budgets and interpret information effectively.
-
-
Excellent communication: capable of building high-trust relationships with staff, families, and local authorities.
-
Resilient, reflective and adaptable. A champion of inclusion: deep commitment to supporting vulnerable learners and EEA’s values.
-
Strong organisational skills, data-literate and improvement-focused with the abilities to support and develop colleagues.
-
Analytical mindset, able to challenge own assumptions and adapt based on learnings.
-
Up to date educational landscape knowledge and a desire to remain informed of sector shifts and updates.
General
The post-holder will be provided with the technology required to complete their role. Equal Education works exclusively on Apple devices using Google software.
Equal Education is committed to safeguarding and promoting the welfare of children and young people. All colleagues are expected to share this commitment. The post is subject to Enhanced DBS clearance, right to work in the UK, and two satisfactory professional references (one from the last employer).
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RESPONSIBILITIES:
Fundraising Delivery
· Deliver challenge and community fundraising campaigns and events that achieve agreed income and participation targets.
· Support the Community & Challenge Events Manager with the delivery and stewardship of Back Up's London Marathon programme, taking ownership of agreed areas of delivery.
· Support delivery of The Push, No Limits Ride, Do the Loop and other Back Up Challenge Events.
· Deliver accessible, inclusive Community fundraising opportunities.
· Coordinate suppliers, volunteers and event logistics.
· Maintain accurate CRM and financial records.
Supporter Experience & Stewardship
· Build long-term supporter relationships that maximise fundraising, retention and lifetime value.
· Coach and motivate supporters to exceed fundraising targets.
· Deliver timely stewardship, thanking and impact reporting.
· Identify opportunities to improve supporter experience, fundraising performance and operational efficiency, making recommendations to the Community & Challenge Events Manager.
Planning, Performance & Insight
· Monitor recruitment, participation, fundraising and stewardship KPIs across the community and challenge fundraising portfolio.
· Maintain accurate supporter records, event information and financial data within the CRM and fundraising platforms.
· Produce performance reports and updates for the Community & Challenge Events Manager.
· Gather and share supporter feedback and learning to help evaluate and continually improve fundraising activities.
· Support the effective administration and evaluation of fundraising activities, ensuring accurate reporting and compliance with fundraising policies and procedures.
Collaboration
· Work with Communications & Marketing on recruitment and stewardship.
· Work with Services to engage participants and volunteers.
· Support Corporate Partnerships.
· Champion fundraising across the organisation.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
· Experience delivering community or challenge fundraising.
· Excellent supporter stewardship skills.
· Experience achieving income targets and KPIs.
· Strong project management and organisational skills.
· Experience with CRM systems and online fundraising platforms
· Ability to use data and insight.
· Creative, proactive and collaborative.
· Commitment to inclusive and accessible fundraising.
· Willingness to work occasional evenings and weekends.
Desirable:
· Experience delivering London Marathon or other mass participation events.
· Experience working with volunteers.
· Experience working with people with lived experience of disability/health conditions
· Knowledge of fundraising regulation.
· Experience with Salesforce, Fundraise Up, Raisley and Enthuse platforms
· Understanding of spinal cord injury or disability sector.
Please apply via charity jobs,
• A CV (including two referees, one of whom should be your present or most recent employer. We will contact them after interview.)
• A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted.
• A completed equal opportunities form. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP
Hours: 37 hours per week
Salary: £27,050
Contract: Permanent
About CAN – Why work for us?
In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.
CAN exists to make that happen.
When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.
Stronger charities. Healthier communities. Better lives.
At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.
This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.
We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.
We're looking for someone who:
- Has strong administration and organisational skills
- Is confident managing multiple priorities
- Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
- Has excellent communication and IT skills
- Shares our values of collaboration, compassion, integrity and respect
If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.
Together, we CAN make a difference.
We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.
Deadline for applications: Midday 11th August
We will let you know by end of day on 12th August if you are invited for an interview.
Interview date: 20th August 2026
Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP
Start date: As soon as possible, subject to satisfactory references.
Apply now!
Our mission is to serve and champion Doreset's voluntary and community sector.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are Anthony Nolan. We unite people and science – matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need.
Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live.
Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.
If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.
We are looking for a Supporter-Led Fundraising Coordinator to join our Fundraising team.
Title: Supporter-Led Fundraising Coordinator
Salary: £32,249 per annum
Contract: Permanent
Hours: 35 per week (standard Anthony Nolan working hours)
Location: Hybrid, with head office in Hampstead, London
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
You’ll be passionate about delivering an excellent supporter experience to our participants. You’ll have a keen interest in virtual fundraising events and have great communication and administrative skills. You’ll work well as part of a team, be proactive and work efficiently in a fast paced environment.
• Project manage and develop fundraising products to engage existing and new audiences to fundraise for Anthony Nolan.
• Lead on the implementation of marketing for our products, working closely with our digital and creative teams
• Develop and deliver supporter journeys for our participants, driving income and supporter loyalty.
• Evaluating and analysing results to make recommendations for improvements for future work.
• Play a key role in creating and implementing our product planning and strategy for future years
What’s in it for you?
-
A competitive salary
-
27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
-
A stimulating work environment full of opportunities to learn and develop
-
Life Assurance of four times annual salary
-
Travel season ticket loan, Cycle to work Scheme
-
And more! (further details on our Life at Anthony Nolan page)
Please check out the full job description found on our careers page advert hyperlinked here, or attached to this advert as a PDF, and you can read more about what to expect on the Our recruitment process page.
Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications.
Release your remarkable, join our team and give someone another chance to live.
Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.
All applicants must be able to demonstrate the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Head of Operations
Responsible to: CEO
Hours: 35 hours per week
Salary: £45,000 - £48,000 FT (depending on experience and qualifications)
Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required
Contract: Permanent (subject to continuation of funding)
Please Note: Enhanced DBS check will be required
JOB OVERVIEW
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.
The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.
In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.
This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
- Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
- Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
- Oversee training and development needs and budgets.
- Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
- Create a positive working environment in which equity and diversity are promoted and staff can do their best.
Project management
- Project-manage the further development of new advice and active ageing services in Haringey borough.
- Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
- Contribute to the organisation and running of regular community and fundraising events.
- Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
- Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.
Quality and service delivery
- Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
- Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
- Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
- Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
- Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
- Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.
Operational leadership
- Advise the CEO on all staffing and service-delivery issues.
- Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
- Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
- Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
- Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.
These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.
Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.
ABOUT BIAS
BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.
HOW TO APPLY
To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The arts for mental health – peer support delivered creatively
Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.
Main purposes of the job:
Sound Minds is recruiting a Head of Operations to join our team in Wandsworth.
The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.
Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.
The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.
They will assist the CEO on maintaining key relationships with external stakeholders and external communications.
Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.
Salary: £42,833 per annum(pro rata) & 3% contribution to pension
Hours: 28 hours per week
This fixed term contract ends on 16th June 2030 and is renewable depending on funding.
Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.
The full job description and application pack are available from Sound Minds’ website.
Closing date: 10:00am, Monday 7th September 2026
First interviews: Friday 18th September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Volunteer Coordinator
Salary: £22,400 per year (FTE £28,000)
Hours: 30 hours per week
Contract type: Permanent
Location: South West (Office to be agreed)
Other responsibilities:
Expectation to travel to offices and events across the South West as needed
About the Role
We're looking for an enthusiastic and proactive Volunteer Coordinator to join our People team and play a key role in growing, supporting and celebrating our incredible volunteer community.
Volunteers are at the heart of everything we do. As Volunteer Coordinator, you'll oversee the entire volunteer journey, from attraction and recruitment through to onboarding, development, engagement and recognition. You'll be the central point of contact for volunteers across the organisation, ensuring they have a positive and rewarding experience while helping us continue to expand and strengthen our volunteer programme.
This is an exciting opportunity for someone who is passionate about people, community engagement and creating opportunities that make a real difference. Working closely with managers across the organisation and alongside the Head of People, you'll help shape the future of volunteering and ensure our programme reflects best practice, inclusivity and organisational priorities.
If you love building relationships, improving processes and championing the value of volunteers, we'd love to hear from you.
What You'll Be Doing
- Manage the full volunteer lifecycle, including attraction, recruitment, onboarding, induction, training, engagement and recognition.
- Act as the first point of contact for volunteers, providing support, guidance and responding to queries and feedback.
- Partner with managers across the organisation to identify volunteer opportunities, develop meaningful roles and support effective volunteer management.
- Support initiatives to diversify our volunteer workforce and reduce barriers to volunteering.
- Build relationships with community organisations, education providers and local networks to increase volunteer engagement and attract new volunteers.
- Maintain accurate volunteer records, compliance documentation and reporting data, ensuring GDPR requirements are met.
- Coordinate volunteer communications, events, recognition activities and development opportunities to keep volunteers engaged and connected.
- Analyse volunteer data and key metrics, including volunteer numbers, retention and diversity information, using insights to drive continuous improvement.
- Work alongside the Head of People to develop and implement volunteering strategies that support organisational growth and impact.
- Support the wider HR and Recruitment team when required.
Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties broadly in line with the responsibilities outlined above.
What We're Looking For
- Experience of managing or coordinating volunteers and supporting the volunteer lifecycle.
- A confident communicator with excellent relationship-building and stakeholder engagement skills.
- Strong organisational skills with the ability to manage multiple priorities and work independently.
- Experience reviewing, developing and improving processes.
- Ability to coach, support and influence managers and colleagues.
- Proactive, solutions-focused and motivated to drive positive change.
- A genuine passion for volunteering, community engagement and helping people thrive.
- Ability and willingness to travel to locations across the South West when required.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.
Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.
As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.
Purpose of the role
The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.
Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.
This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.
Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key Responsibilities
Programme Coordination
-
Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.
-
Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.
-
Respond to day-to-day operational issues and work with colleagues to resolve them effectively.
-
Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.
-
Maintain accurate programme records, schedules and systems.
Volunteer Recruitment and Support
-
Coordinate the recruitment and selection of volunteer facilitators.
-
Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.
-
Build positive relationships with volunteers, providing regular communication, encouragement and practical support.
-
Coordinate volunteer meetings, communications and other opportunities for connection and development.
Training, Coaching and Quality Assurance
-
Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.
-
Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.
-
Support volunteers to develop their confidence, skills and understanding of the Frazzled model.
-
Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.
-
Help maintain the quality, consistency and integrity of all Frazzled meetings.
Programme Development
-
Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.
-
Review feedback, observations and programme data to identify opportunities for improvement.
-
Help develop resources, guidance and processes that support volunteers and improve programme delivery.
-
Help promote Frazzled sessions, both face to face and online.
-
Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.
Team Contribution
-
Work collaboratively with colleagues across the organisation to deliver high-quality programmes.
-
Manage the volunteer and public inbox
-
Support organisational projects and events where appropriate.
-
Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.
Person Specification
Essential
We're looking for someone who has:
-
Experience coordinating programmes, projects or services.
-
Experience recruiting, supporting or managing volunteers, staff or facilitators.
-
Experience delivering or coordinating training, workshops or learning activities.
-
Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
-
Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.
-
Confidence giving kind, constructive feedback and having sensitive conversations when needed.
-
Good judgement, emotional intelligence and the ability to handle confidential information appropriately.
-
Experience improving systems, processes or ways of working.
-
Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.
-
A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.
Desirable
-
Experience working within the charity, mental health or wellbeing sector.
-
Experience coordinating or supporting volunteers.
-
Experience facilitating groups or delivering training.
-
Knowledge of safeguarding in a community or volunteer setting.
-
Experience using data and feedback to improve services.
-
Understanding of coaching, learning and development or reflective practice.
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.