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The Bromley Mental Health & Wellbeing Hub (BMHWH) is a key part of the transformation of mental health services in the borough under the NHS Long Term Plan. Delivered in partnership with Oxleas NHS Foundation Trust, the Hub brings together primary care, secondary care and the voluntary sector to provide flexible, holistic and integrated support for adults with mental health needs.
We are seeking a Mental Health Advisor to join our Information, Advice and Guidance (IAG) and Tailored Wellbeing pathway. This is an exciting opportunity for someone who is passionate about supporting people to improve their mental health and wellbeing, and who enjoys working in a collaborative, person-centred environment.
As a Mental Health Advisor, you will provide tailored, time-limited support to adults experiencing mental health difficulties through one-to-one and group-based interventions. You will undertake holistic assessments, develop personalised support plans, provide information, advice and guidance, and help people access local services and opportunities that promote long-term wellbeing and recovery.
Working closely with clinical colleagues from Oxleas and a range of community partners, you will support individuals with varying levels of need, helping them build resilience, increase independence and develop strategies to manage their mental health. You will play a vital role in ensuring people receive the right support at the right time and are connected with services that best meet their needs.
Key Responsibilities:
- Manage a caseload of adults with mental health problems, providing tailored and person-centred support
- Conduct holistic assessments and develop individual support plans using a recovery-focused approach
- Deliver one-to-one and group interventions that promote wellbeing, stability and relapse prevention
- Provide information, advice, guidance and signposting to help people access appropriate services and community resources
- Work collaboratively with Oxleas clinical colleagues and voluntary sector partners to coordinate support
- Identify and respond appropriately to safeguarding and risk concerns
- Maintain accurate records and monitor outcomes using the Hub's case management systems
- Support people to access local opportunities and activities that enhance wellbeing and independence
- Contribute to service evaluation, quality improvement and the achievement of contractual targets
About You
(More detail can be found in the Person Specification below)
We are looking for candidates who can demonstrate:
- Experience of supporting people with mental health needs in a health, social care or community setting
- Knowledge of recovery-focused and person-centred approaches to mental health support
- Confidence in carrying out holistic assessments and working with individuals with diverse and complex needs
- The ability to provide effective information, advice, guidance and signposting
- Strong communication and relationship-building skills, with the ability to work collaboratively across services
- Good organisational skills and the ability to manage competing priorities
- An understanding of safeguarding, risk management and professional boundaries
- A proactive, compassionate and empowering approach to supporting people to achieve their goals
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 13th September (11:59pm)
Likely interview date: Week beginning 21st September
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
Registered Charity
101 - 500
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
Thank you!
About the Role
We are seeking a dedicated and compassionate Mental Health Debt and Benefits Advisor to join our team. This is an exciting opportunity to make a meaningful difference to the lives of people experiencing mental health challenges by providing specialist welfare benefits and debt advice.
You will support clients to maximise their income, address debt issues, improve financial wellbeing, and overcome barriers that impact their recovery and quality of life. Working closely in West Sussex with healthcare professionals, community services, and partner organisations, you will provide a holistic advice service tailored to individual needs.
As a Mental Health Debt and Benefits Advisor, you will:
- Provide specialist benefits advice and debt casework to individuals affected by mental health problems.
- Take an income maximisation approach by identifying grants, charitable funding opportunities, and other sources of financial support.
- Complete benefit application forms and assist clients with mandatory reconsiderations, appeals, and challenges to benefit decisions.
- Deliver timely, accurate, and person-centred advice, ensuring clients receive a holistic service that addresses wider support needs.
- Provide advice across a variety of settings, including hospitals, healthcare outreach locations, community venues, and office environments.
- Develop strong working relationships with healthcare professionals, referral partners, and internal teams to manage referrals and progress client cases effectively.
- Support clients through multiple communication channels, including face-to-face appointments, telephone, email, video conferencing, and written correspondence.
- Ensure compliance with Advice Quality Standard (AQS) requirements, organisational policies, and quality assurance procedures.
- Maintain accurate case records, client outcomes, monitoring information, and funder reporting requirements using case management systems.
- Meet personal and team performance targets while contributing positively to service development and continuous improvement initiatives.
- Participate actively in team meetings, supervision, training, and professional development activities.
We are looking for someone who has:
- Experience of providing welfare benefits advice and/or debt advice.
- Knowledge of the UK benefits system, including disability and means-tested benefits.
- Understanding of debt advice processes, budgeting, and income maximisation.
- Experience supporting vulnerable clients with complex needs.
- Strong interviewing, communication, and advocacy skills.
- Ability to manage a varied caseload and prioritise competing demands effectively.
- Experience maintaining accurate records and using case management systems.
- Ability to work collaboratively with external agencies and multidisciplinary professionals.
- Commitment to equality, inclusion, client confidentiality, and safeguarding principles.
A Trainee post may be considered for right candidate
A DBS will be required for this role
Registered Charity
51 - 100
Thank you!
FCDO Mental Health Social Work Adviser
Location: Foreign Commonwealth & Development Office (FCDO), Consular Directorate, King Charles St, Westminster, London, SW1A 2AH and Heathrow Travel Care (HTC), London Heathrow Airport
Salary: £40,000 per annum, plus benefits
Vacancy Type: full-time, permanent contract
We currently have an exciting opportunity to join us as a Social Work Adviser (Mental Health) based at the Foreign Commonwealth & Development Office (FCDO) in Westminster, seconded from Heathrow Travel Care (HTC), the airport social work team.
You will join us on a full-time, permanent contract and you will receive a competitive salary of £40,000 per annum, plus benefits.
The role of our Social Work Adviser (Mental Health) is to enable the FCDO to offer advice and assistance to vulnerable British nationals known to the UK Consular Network.
Responsibilities as our Social Work Adviser (Mental Health):
FCDO
- Providing advice, support and guidance to consular assistance staff in London and overseas on mental health for British nationals
- Working collaboratively with the Social Work Adviser team to review cases and relevant policy
- Investigating, risk assessing, signposting, planning with consular staff who are working with British nationals to provide specialist advice to the consular staff
- Referral of 'meet and assist’, cases to relevant service providers at UK ports
- Policy, guidance and training input to Consular staff on relevant issues
- Building and maintaining links with relevant assistance NGOs & travel partners via outreach work
- Building and maintaining links with Consular Regional Directors
- Cover for Social Work Adviser team as required
- Recording of all cases on a secure consular information network and monthly reporting to HTC
- International outreach – there may be opportunities for international travel to support FCDO staff abroad
HTC (1 day per 5 weeks)
- Liaison between airport crisis team (focus on ‘meet and assist’) and FCDO Consular Directorate
- Contribution to airport crisis preparation work
- Contribution to Heathrow Travel-Care policy, guidance and strategic planning
- Participation in emergency preparedness and response at Heathrow
- Continuing professional development
What we’re looking for in our Social Work Adviser (Mental Health):
- 2 years’ recent statutory social work experience
- Recent experience of working directly in the mental health sector
- Understanding of Mental Health Act and mental health procedures within Local Authorities / NHS / statutory frameworks
- Understanding of Mental Capacity Act
- Understanding of adult social care legislation and statutory frameworks
- Understanding of how mental health conditions affect individuals including stigma and discrimination
- Experience of problem-solving under time pressure
- Experience of prioritising casework according to risk and need
- Ability to make clear recommendations on how to address risk and need based on professional judgement and experience.
- Experience of undertaking eligibility, risk and mental capacity assessments.
- The ability to work effectively in partnership with other agencies
Interview date: Thursday 24th September in person at Westminster
You must be legally able to work in UK. Security clearance is required for this role. You must have been resident in the UK for a least 2 of the previous ten years, at least one year of which must have been a consecutive 12-month period and you must have resided for at least 3 consecutive years in one country. All applicants should be aware that a lack of sufficient background information may preclude an applicant from being granted security clearance.
To Apply
If you feel you are a suitable candidate and would like to work for Heathrow Travel Care, please do not hesitate to apply.
