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Top job
NCVO, Remote
£43,753 per annum, rising to £46,057 after 12 months in London (or £39,439 per annum rising to £41,742 after 12 months outside of London).
We’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes
Posted 5 days ago
Top job
Surviving Economic Abuse, Remote
£60,000 to £65,000 per year
Come and be part of a mission to save lives & end economic abuse forever! CEO Fundraising background. Realistic ambitions. Track record.
Posted 2 days ago Apply Now
Closing tomorrow
NFP People, Remote
£28,000-£30,000 Per Annum
Posted 3 weeks ago
NFP People, Remote
Circa £32,100 pa (inner £3,950 pa / outer £2,275 pa) London weighting
Posted 2 weeks ago
Closing in 6 days
Blesma, The Limbless Veterans, Remote
£27,300 pro-rata
Join Blesma as a part-time Fundraising Officer in the North of England! Use your skills to support limbless veterans. Apply now
Posted 6 days ago Apply Now
Closing today at 23:30
Dementia UK, Remote
£34,000 per annum
Be part of a team dedicated to improving the lives of families affected by dementia through the learning and development of Admiral Nurses
Posted 1 week ago
Closing in 5 days
Action Medical Research, Remote
£20,000 for 25 hours (£28,000 per year full time equivalent
Support the delivery of our Individual Giving programme to help recruit and steward supporters through various cash giving programmes
Posted 4 days ago Apply Now
The School Library Association, Remote
£21,945 per year (pro rata, based on a FTE salary of £29,000)
Posted 2 weeks ago Apply Now
Page 2 of 6
Shipley, West Yorkshire (On-site) 10 miles
£27,500 - £30,500 per year
Full-time
Contract (9 month contract)
Job description

Customer Feedback Case Officer
Fixed Term Contract (9 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our Shipley Office
Salary Range £27,500 - £30,500

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan’s values, regulatory requirement policies and standards.

You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.

A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.

About you
The successful candidate will demonstrate the following skills and experience:

  • Experience of customer care or customer relations and resolution management
  • A good understanding of GDPR guidelines
  • The ability to produce a range of detailed written communications
  • A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data

In return, we offer a range of benefits including:

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
  • Pension matched up to 7.5%
  • 120+ learning and development offers, with access to external professional qualifications
  • Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Thursday 10th July 2025
Interview dates: w/c 14th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Posted by
Macmillan Cancer Support View profile Organisation type Registered Charity Company size More than 1000

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.

Posted on: Thursday, 26 June 2025
Closing date: 10 July 2025 at 23:30
Tags: Administration, Customer Service, Customer support, Data Analysis

The client requests no contact from agencies or media sales.