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Causeway Charitable Services, Sunderland (On-site)
£30,160 per year plus on call supplement
Posted 1 day ago
Closing in 4 days
Prospectus, London (Hybrid)
£45,000 per annum (FTE)
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£27,500 per year
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Third Sector Leaders Kirklees, West Yorkshire (On-site)
£44,000 pro-rata
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Age UK Leicester Shire & Rutland, Leicester, Leicester (On-site)
£30,000 - £34,379 per year
Posted 1 week ago Apply Now
Page 13 of 43
Sunderland, Tyne and Wear (On-site)
£30,160 per year plus on call supplement
Full-time
Contract (Until 15th January 2027)
Job description

Outreach teams work as the hands and feet of Causeway traveling out into the community and supporting service users. Outreach coordinators are organized and caring. They assist by supporting current advocates with their cases, offering guidance and instruction on safeguarding and complex cases. They will complete administrative duties in line with The Salvation Army Modern Slavery Contract, ensuring KPIs are met across the department. In addition to this they help to train and induct new advocates into the organisation.

Responsibilities:

Oversight of Staff:

  • Management of advocates in the team. Including but not limited to: interviews, supervisions, appraisals and managing leave requests
  • Line Management of Operations and Assurance Officer
  • Leading team meetings
  • Taking responsibility for training new starters and the ongoing training and coaching for the team and ensuring staff attendance at Mandatory training
  • Assisting with month end reporting
  • Monitoring Staff wellbeing and workload
  • Be the first point of contact for your team

Oversight of Casework:

  • Being the first point of contact for advocates queries including but not limited to; safeguarding incidents, issues and complex cases.
  • Ensuring quality and consistency in advocates is upheld through quality checking and managing referral and exit checklists.
  • Effectively managing risk across your team through supporting them with risk assessments and risk management.
  • Being a point of contact for service user complaints when appropriate.
  • Ensuring TSA KPI's and contractual deadlines are met within the relevant timescales.
  • Work on a small amount of caseloads when necessary

Other responsibilities:

  • Outreach ‘on call’ duties on average 1 week in 4.
  • Keyholder for the office on average once per week.
  • Complete relevant sections of the OR weekly baseline and OR model where needed along with other administration in line with ensuring internal and external KPIs are met within the department.
  • Attending all relevant meetings (with OR Manager, other Coordinators, Sub team Meeting and Causeway Managers and Coordinators across all regions.)
  • Assist the Service Manager with specific tasks or change management projects when required

Any other duties that are commensurate with the role

Application resources
Posted by
Causeway Charitable Services View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 09 May 2025
Closing date: 25 May 2025 at 14:23
Tags: Care Management, Modern Slavery / Human Trafficking

The client requests no contact from agencies or media sales.