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Role purpose
Providing independent Health complaint advocacy for a statutory rights based service under the Health and Social Care Act 2014, empowering qualifying individuals to raise concerns, speak up, and participate in decisions about their care and treatment. The post focuses on ensuring individuals have dignity and respect, clarifying options to challenge decisions, and supporting involvement, independence, and wellbeing. It is also about helping in providing accessible information, facilitating advocacy escalation if necessary, in writing to the parliamentary and Health service ombudsman, whilst monitoring outcomes of individuals to improve experiences towards suitable resolutions.
This role will include listening and providing information and representing people’s views. You may be asked to support people by attending Best Interests Meetings, Review Meetings, Safeguarding meetings, Hospital PALS Manager’s Meetings, Community Mental Health meetings, Social Care Practitioners meeting, Mental Health Review Tribunals, Ward Round Meetings and Care Plan Approach meetings focussing on solutions to any NHS complaint
We must provide advocacy to Ealing residents over 18. You will ensure that people have their voice heard, views and rights understood and feel more in control of decisions affecting them.
Key Responsibilities
- Provide people with information about their rights
- Help people understand the information given to them and the options available
- Empower individuals to challenge and raise concerns themselves about their care and treatment.
- When required liaise with key health care professionals, parliamentary and health ombudsman on behalf of individuals when required
- Represent key meetings when required
- Delivering IHCA Advocacy Awareness campaigns and other workshops in person and online when required.
- Understanding Safeguarding and GDPR compliance.
- Administrative duties include the completion of case notes, quarterly reports, managing the inbox, triaging referrals to ensure they meet the eligibility requirements, and onboarding clients onto the database.
- Action planning with the client, identifying goals and empowering them to create this document and own it collaboratively
- Work in line with the Advocacy Charter
- Following our non-instructed advocacy policy to ensure those who have communication issues, still get effective representation.
- Also, an understanding of IMCA.
Person Specification
Essential:
- At least 2 years’ experience/knowledge of providing Independent Health Complaint Advocacy towards the NHS
- Excellent listening skills
- Strong communication and case planning skills
- Completed Kate Mercer Advocacy Training (formal external qualification) or equivalent.
- The ability to build good relationships
- Commitment to equitable access and digital proficiency.
- Ability to work to deadlines and work independently
- Flexibility, reliability, and confidence when speaking with a range of people
- Experience and good working knowledge in Microsoft Office products
- Excellent report writing skills
- Knowledge and experience of supporting people with learning and communication difficulties
- An awareness of diversity and ability to research complex and sensitive issues independently and quickly
Desirable:
· Lived experience of mental health
· Driving license
· Other Languages
Post is subject to a DBS check.
We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified people from all backgrounds.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
Role: National Programme Coordinator
Directorate: Operations
Team: National Competitions
Manager: Senior National Competitions Manager
Direct reports: N/A
Role purpose
The purpose of this role is to support the National Programme Team with the implementation of operational plans that deliver successful national skills competitions. This will include supporting the activities and actions relating to the national programme cycle, projects across diversity and inclusion and transfer of global standards to maximise local and national activity in the UK.
Key tasks and responsibilities
· To contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
· To support skills competitions that raise standards of teaching and learning and serve as a key vehicle for practitioner development across the vocational education and training sector and the workplace, including Apprenticeship/Traineeships.
· To co-ordinate activities relating to requesting, tracking and quality assuring key documents required from our Competition Organising Partners (COPs), ensuring documents are received within set deadlines.
· To co-ordinate and support the planning and event delivery of national skills competition activity across the UK, including booking travel, venues, accommodation and catering.
· To administer and co-ordinate the local and national projects i.e. Competitor Support Fund, and Evaluations.
· To administer and co-ordinate project plans, reporting, finance, systems, processes (i.e. Quality Assurance) and document management.
· To support improved engagement in skills competitions by all Stakeholder groups and audiences.
· To support the organisation by producing reports and data requests using the organisational database and systems.
· To support the National Competitions Delivery Managers in the organisation of skills competitions, to include administration and research of new skills competitions.
· To co-ordinate and provide support on the implementation of the quality assurance process and ensure that accurate information is recorded at the bi-annual reviews with the COPs.
· To support the recruitment and briefing of volunteers as required for the national competition cycle.
· To organise and support communication with competitors, their organisations and COPs through monitoring the Competitions email inbox, allocating queries to team members and responding to requests for information and providing support to the team in answering queries from staff, external stakeholders and suppliers.
· To maintain and update competition management systems, records and files, handling confidential information in compliance with the organisations procedures.
· To effectively co-ordinate resources (including agencies, suppliers, contractors) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specification(s)/objective(s) and assisting the team with financial processes such as raising purchase orders.
· To support activities/tasks in accordance with the agreed project plan to ensure delivery on time and to budget.
General:
In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:
· Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
· Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
· Demonstrable experience or qualifications relevant to project coordination or administrative support [E].
· Apprenticeship or other relevant project experience [D].
· Experience of providing support to programmes in the public sector [D].
· Experience of organising events [D].
· An understanding of basic project management principles [D].
Knowledge and skills:
· Intermediate to advanced Microsoft Office suite skills as well as using bespoke software programmes for data reporting [D].
· Highly developed administration skills [E].
· Good verbal, written and presentation skills [E].
· Knowledge of further education, apprenticeships and skills [D].
Personal qualities and attributes:
· Consistently dependable and acts with integrity in all professional matters [E].
· Able to work on own initiative with broad direction [E].
· Able to contribute to solving problems by offering practical or innovative approaches [E].
· Possess a strong work ethic and desire to achieve results [E].
· Flexible in working methods and ideas [E].
· Able to work collaboratively with others and contribute positively to team outcomes [E].
· Demonstrates commitment to the organisation’s mission and can support and encourage others [E].
· Respect for diversity and inclusion with practical ideas for their implementation within the scope of the post [E].
Special circumstances:
· Prepared occasionally to work outside normal hours [E].
· Prepared to travel within the United Kingdom [E].
· Able to spend time away from home [E].
Summary of terms and conditions
· Permanent.
· The salary for this role is £28,000.
· WorldSkills UK offers a maximum employer’s contribution to your pension of 6% of your basic salary, on the condition that you make an employee contribution to your pension of at least 3%. You may choose to contribute a higher percentage of your salary to your pension, subject to statutory limits.
· Group Death in Service (Life insurance) 3 x annual salary.
· Health Care Cash plan.
· Normal place of work is Third Floor, 52-54 St John Street, London EC1M 4HF. This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.
· Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.
· 25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
· The post is subject to six months’ probationary period with two weeks’ notice during the probationary period and one month thereafter.
· The offer of appointment will be subject to satisfactory references.
· Salaries are paid monthly by direct transfer on or about 21st of the month.
How to apply
WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process.
Applications should be submitted by email and must include:
· Curriculum vitae outlining your full career history. Please remove any identifying information to support our anonymised recruitment process. This includes your name, email address, date of birth, nationality, languages spoken other than English, photographs, and links to personal profiles (e.g. LinkedIn). Applications that contain identifying information in the CV may not be considered.
· Supporting statement outlining your suitability for the role, addressing the points listed in the role description and person specification. Throughout the recruitment process we will be looking for clear examples and evidence of your experience, knowledge and skills.
· Separate document containing your name, contact details (email and phone number) and confirmation of your right to work in the UK.
Interview process and timeline
It is intended that the interview process will have two stages:
· Stage 1 – online via MS Teams. The interviews will be held on Wednesday 15 April 2026.
· Stage 2 – in person. Candidates progressing to the second stage will be invited to attend an in-person interview at our office: Third Floor, 52–54 St John Street, London EC1M 4HF. This stage of the interview process will take place on Wednesday 22 April 2026.
Candidates will be asked to complete a 30-minute interview task, the details of which will be provided to those invited to the interview.
Reasonable adjustments will be offered to all candidates during the recruitment process. For further information please contact our Senior HR Manager.
Application deadline
The deadline for applications is Monday 6 April 2026 at 17:00. Please note that late or incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
Role: Senior Delivery Manager
Directorate: Standards
Team: Workforce Development
Manager: Director of Standards
Direct reports: Education Network Manager, High Skills Performance Coach and Curriculum Lead (two colleagues)
Role purpose
The Senior Delivery Manager plays a key role in leading high-quality operational delivery across WorldSkills UK’s workforce development products and services. The postholder will be responsible for contract, project and performance management, ensuring all programmes are delivered efficiently, consistently and to a high standard. Working closely with colleagues across the organisation, this role leads operational systems, processes and delivery management to support effective provision for further and higher education and the skills system, raising standards of teaching, learning and assessment.
Key tasks and responsibilities
The postholder will be accountable for ensuring that workforce development programmes and services are delivered efficiently, compliantly and to a high standard, with strong operational oversight and continuous improvement.
Contract and project management
· Lead contract and relationship management with key grant funders, ensuring compliance with funding agreements and timely resolution of delivery issues.
· Ensure timely and accurate reporting, including regular performance updates and financial summaries, to support effective oversight and decision making.
· Maintain strong operational governance by identifying, managing and mitigating risks, and escalating issues appropriately.
· Oversee evaluation activity, ensuring evidence and insights to inform continuous improvement and future programme development.
Operational management
· Oversee data management processes to ensure accurate collection, monitoring and reporting of operational and performance data.
· Lead the development, implementation and continuous improvement of systems and tools that underpin programme delivery (e.g. CRM, dashboards, workflow).
· Design, refine and maintain operational processes that support high‑quality, efficient delivery and a positive customer experience across all workforce development activities.
Delivery management
· Lead the planning, implementation and delivery of workforce development products and services to ensure they meet agreed project objectives, quality standards and stakeholder requirements.
· Plan and oversee high‑impact events and training delivery, managing the full end‑to‑end customer journey from promotion and delegate engagement, through booking and delivery, to post‑event evaluation. Ensure all activity is scheduled and sequenced effectively around the academic year.
· Manage and support the team of trainers and coaches to deliver high‑quality, consistent and impactful training and engagement activity.
· Coordinate internal and external resources to ensure smooth, timely and cost‑effective delivery of programmes and services.
General
In addition to the key tasks and responsibilities set out above, employees at this level are expected to:
· Manage, support and motivate allocated staff to successfully deliver agreed activities and tasks.
· Produce specification requirements in line with procurement processes for outsourced activity.
· Contribute to organisational risk and issues management processes.
· Support delivery of WorldSkills UK’s strategic priorities and annual business plan.
· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively.
· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting.
· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture.
· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion.
· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability.
Person specification
Key: [E] Essential / [D] Desirable.
Qualifications and experience:
· Experience of operational, project or programme management within education, skills or workforce development [E].
· Experience managing complex projects and multiple stakeholders in publicly funded or grant‑funded environments [E].
· Experience of event management or oversight of outsourced delivery [D].
Knowledge and skills:
· Strong programme and budget management skills [E].
· Ability to lead operational change initiatives and embed new systems and processes [E].
· Strong analytical skills, with the ability to interpret complex information and translate insights into action [E].
· Excellent risk management, problem‑solving and decision‑making skills [E].
· Ability to influence and motivate colleagues and partners, including those working remotely [E].
· Ability to build strong and effective relationships with internal and external stakeholders [E].
Personal qualities and attributes:
· Demonstrates professionalism, reliability and sound judgement [E].
· Organised and methodical, with a structured approach to planning and delivery [E].
· Able to work independently, using sound judgement and initiative, while collaborating effectively with others [E].
· Able to identify practical solutions and improve ways of working [E].
· ideas Adapts positively to changing priorities and ways of working [E].
· Works collaboratively with colleagues and partners to achieve shared goals [E].
· Able to motivate and support others to deliver high quality work [E].
Special circumstances:
· Able to work occasionally outside normal hours where required [E].
· Able to travel within the United Kingdom, where required [E].
· Able to undertake occasional overnight stays where required [E].
Summary of terms and conditions
· Permanent.
· The salary for this role is £50,000.
· WorldSkills UK offers a maximum employer’s contribution to your pension of 6% of your basic salary, on the condition that you make an employee contribution to your pension of at least 3%. You may choose to contribute a higher percentage of your salary to your pension, subject to statutory limits.
· Group Death in Service (Life insurance) 3 x annual salary.
· Health Care Cash plan.
· Normal place of work is Third Floor, 52-54 St John Street, London EC1M 4HF. This role is office based (as above) with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week (a minimum of four days per month).
· Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.
· 25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.
· The post is subject to six months’ probationary period with two weeks’ notice during the probationary period and one month thereafter.
· The offer of appointment will be subject to satisfactory references.
· Salaries are paid monthly by direct transfer on or about 21st of the month.
How to apply
WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process.
We recognise that no candidate is likely to meet every criterion in full. If your experience is not an exact match but you believe you can bring relevant skills and experience to the role, we encourage you to apply.
Applications should be by email and must include:
· Curriculum vitae outlining your full career history. Please remove identifying information such as your name, contact details, date of birth, nationality, photographs and links to personal profiles to support our anonymised recruitment process. This includes your name, email address, date of birth, nationality, languages spoken other than English, photographs, and links to personal profiles (e.g. LinkedIn). Applications that contain identifying information in the CV may not be considered.
· Supporting statement outlining your suitability for the role, addressing the points listed in the role description and person specification. Throughout the recruitment process we will be looking for clear examples and evidence of your experience, knowledge and skills.
· Separate document containing your name, contact details (email and phone number) and confirmation of your right to work in the UK.
For the full information on how to apply, read the job pack attached to the advert.
Interview process and timeline
It is intended that the interview process will have two stages:
· Stage 1 – online via MS Teams. The interviews will be held on Tuesday 7 April 2026.
· Stage 2 – in person. Candidates progressing to the second stage will be invited to attend an in-person interview at our office: Third Floor, 52–54 St John Street, London EC1M 4HF. This stage of the interview process will take place on Wednesday 15 April 2026. Candidates will be asked to complete an interview task as part of this stage of the process, details of which will be provided to those invited to the interview.
Reasonable adjustments will be offered to all candidates during the recruitment process. For further information please contact our Senior HR Manager, Andreea Ojog.
Application deadline
The deadline for applications is Sunday, 29 March 2026 at 17:00. Please note that late or incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
About The Role
This is an integral leadership position where you’ll drive the evolution and implementation of our people and culture strategy and serve as a trusted advisor to the CEO and Executive Team. As a member of the Place2Be Executive team, you will work strategically and collaboratively to drive our five year business plan to deliver the best possible outcomes for children and young people, deepen our work in communities, and demonstrate our impact.
You’ll champion a values-led culture across the organisation, role modelling creative thinking, perseverance, integrity and compassion in your own leadership. You will lead a talented team to enhance our policies and practices, and ensure our people operations are aligned with our mission to improve children and young people's mental health.
You’ll play a key role in shaping a workplace culture that is inclusive, values-driven, and high-performing—ensuring our people feel supported, empowered, and proud to be part of Place2Be.
To find out more about this exciting role, please read through our Director of People and Culture Recruitment Pack.
Key Responsibilities
- Evolve and lead the People & Culture strategy as a key enabler of our five year business plan
- Collaborative and visionary leadership as a member of the Place2Be Executive team
- Lead and strengthen the People & Culture team, fostering a collaborative and high-impact environment
- Advise and influence senior leadership and the CEO on strategic people matters and organisational culture
- Champion our values across all people policies, processes, and communications
- Drive operational excellence across recruitment, performance, reward, employee relations, and engagement
- Lead the implementation of our EDIB strategy and co-chair the EDIB Steering Group
- Oversee employee engagement programmes, including surveys and ongoing feedback dialogue
- Ensure compliance with HR policies, safeguarding, and legal obligations
- Manage the People & Culture budget and contribute to governance and risk management
What We’re Looking For
- Proven experience leading a successful People & Culture function in a values-led organisation
- Proven experience of dealing with complex employee relations situations with compassion and confidence
- Flexible leadership approach spanning visionary and strategic to practical hands-on delivery
- Ability to work collaboratively at Executive level to deliver the five-year business plan
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on 15 March 2026
1st Interview date (via Teams) - Monday 23 March & Wednesday 25 March 2026
2nd Interview date (via Teams) interview with Chief Executive & Director: W/C 13 April 2026
Final Interview - (In person at our London office): Friday 24 April 2026
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.
We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Overview of Role:
Church Army is looking for an experienced ‘Apprenticeship Programme Lead’ to implement, support and develop our Youth Ministry Apprenticeship Programme, focusing on developing practitioners to inhabit the qualities outlined in the Ministerial Formation Framework.
Church Army has been awarded funding by the Church of England’s Resourcing Ministerial Formation Innovation Fund and the 30K Project to develop a three-year pilot project to develop Level 3 Apprenticeship Training for Church Based Youth Workers. This is part of the Church of England’s 30K Project, to raise up 30,000 new children and youth ministers (both voluntary and employed) by 2030.
The postholder will manage programme delivery, resources, quality assurance, assessment, and reporting, and will act as the main liaison with dioceses, training providers, and National Church Institutions, including using the Church of England grant management system. You will contribute to the design and review of training pathways, teach and assess apprentices, and oversee Ministerial Formation Tutors. You will ensure that training is aligned with emerging practice and national strategy.
Salary: £46,085 per annum
Hours:37.5 per week
Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.
Annual Leave: 25 days, plus Bank Holidays (total 33 days)
Contract:Fixed-Term, 3 years.
DBS: A DBS check is not required for this post. However, all staff are expected to read and comply with Church Army’s Safer Ministry Policy.
Everyone in Church Army is responsible for making sure that Church Army has a safe and healthy safeguarding culture. We are committed to protecting the vulnerable and ensuring the highest possible safeguarding standards. We expect everyone in Church Army to be familiar and comply with our Safer Ministry Policy, undergo any safer recruitment processes, and report any concerns or behaviours they don’t think are right to a member of the safeguarding team or someone they trust.
Occupational Requirement: This post is subject to an Occupational Requirement under the provisions made in the Equality Act 2010 that the post holder has an active faith in Jesus. The successful candidate must be in agreement with the vision and values of Church Army.
Application Deadline:31st March 2026
Interview Date: 17th April 2026
Next Steps:
For more information on the role, you can find the job description and person specification for the post here.
To apply, please download and complete a Faith Based Application Form for this post. When you are ready to submit your application, please email your completed application form, in word format.
PLEASE NOTE, WE DO NOT ACCEPT CVs
We want everyone everywhere to encounter God’s love and be empowered to transform their communities through faith shared in words and action.

The client requests no contact from agencies or media sales.
Lead Financial Strategy. Enable Extraordinary Care.
At Alexander Devine Children’s Hospice Service, we provide specialist care and vital support to children and young people with life-limiting and life-threatening conditions, and their families, across Berkshire and surrounding counties.
It costs £3.4 million each year to maintain our current level of care, with minimal government funding. Every decision we make must balance compassion with sustainability. We are now seeking an exceptional Director of Finance to help secure our long-term future and develop services in line with demand.
This is more than a finance role. It is an opportunity to shape the financial strategy of a much-loved local charity and ensure we continue reaching every child and family who needs us.
The Role
As Director of Finance, you will:
- Provide strategic financial leadership and be a key member of the Senior Management Team
- Lead long-term financial planning to ensure sustainability and resilience
- Oversee budgeting, forecasting, cashflow and reserves management
- Ensure compliance with charity accounting standards and statutory requirements
- Present clear, insightful financial reports to the Board of Trustees
- Be responsible for financial controls, systems and governance
You will work closely with the Chief Executive and Senior Management Team, helping to shape the future direction of the organisation.
About You
We are looking for a strategic and values-driven finance leader who brings:
- A recognised accountancy qualification (ACA, ACCA, CIMA or equivalent)
- Significant senior financial leadership experience
- Strong experience in strategic planning, budgeting and financial governance
- The ability to communicate complex financial information clearly to non-financial audiences
- High levels of integrity, judgement and emotional intelligence
Charity or healthcare experience is welcome but not essential. We are equally interested in candidates from commercial or public sector backgrounds who are motivated to apply their expertise in a purpose-driven environment.
Why Join Us?
- Work in a beautiful, purpose-built hospice in Maidenhead
- Generous annual leave, including your birthday off and additional “Alexander Days”
- Pension and Death in Service cover
- Employee Assistance Programme
- Free on-site parking
- A genuinely supportive, values-led culture
- Staff discounts
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire


The client requests no contact from agencies or media sales.
The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.
Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides
The client requests no contact from agencies or media sales.
Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.
Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.
Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.
The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.
Responsibilities (abridged - see attached job description)
Programme Leadership & Strategy in Practice
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Lead implementation of OSH’s 2025–2028 programme strategy.
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Oversee the design, quality and coherence of residentials, leadership training and hubs.
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Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.
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Attend and lead approximately five residential programmes per year.
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Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.
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Ensure programme data is accurately recorded and used to improve delivery.
Team Leadership
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Line manage the Communities Manager and Leadership & Volunteering Manager.
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Provide structured supervision, clear objectives and professional development support.
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Ensure strong coordination between hubs, residentials and leadership pathways.
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Build a culture of accountability, reflection and continuous improvement.
Safeguarding & Welfare
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Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.
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Ensure safeguarding practice is robust, consistent and embedded across all activities.
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Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.
Partnerships, Budget & Oversight
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Maintain referral partnerships and represent OSH externally where appropriate.
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Hold programme budgets within agreed limits and ensure financial discipline.
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Embed monitoring, evaluation and reflective practice across the programme team.
Experience & Competencies (abridged - see attached job description)
Essential
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At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.
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Experience designing and delivering leadership development or informal education programmes.
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Strong facilitation and training skills.
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Demonstrable experience managing staff and developing teams.
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Strong understanding of safeguarding practice and willingness to act as Deputy DSL.
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Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.
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Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.
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Strong organisational skills and commitment to inclusive, youth-led practice.
Desirable
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Level 3 Safeguarding training.
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Experience managing programme budgets.
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Experience contributing to organisational strategy or scaling programme models.
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Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.
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Lived experience of migration or displacement.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Symphony Collective
Symphony Collective exists to build platforms and create spaces that help young people find and thrive in their purpose, using Arts, Education and Advocacy as tools.
What began as a vision has grown into a thriving ecosystem including music education, academic support programmes, wellbeing and social justice initiatives, live events, podcasts, short films and community convenings. As our work expands, so does the need for strong delivery and operational leadership.
The Role
We are seeking an experienced Head of Programmes to co-lead Symphony Collective alongside the Founder & CEO.
This is a senior, hands-on leadership role for an operational and delivery partner who will:
- Develop and implement our cross-pillar delivery strategy
- Embed strong operational systems across all programmes
- Oversee delivery staff, freelancers and contractors
- Ensure safeguarding, compliance and quality assurance standards are consistently met
- Translate vision into structured, scalable execution
While the CEO focuses on vision, partnerships, fundraising and storytelling, you will ensure that Symphony’s programmes run with clarity, discipline and operational excellence.
This role combines programme leadership with embedded operational oversight — it is as much about systems and structure as it is about delivery.
Key Responsibilities
Programme Strategy & Delivery
- Develop and implement Symphony’s cross-pillar programme strategy
- Oversee delivery across Arts, Academics and Advocacy
- Translate organisational vision into clear plans, timelines and execution
- Ensure quality assurance metrics and impact frameworks are embedded
Operations & Systems
- Design and implement operational systems and workflows across programmes
- Improve internal coordination, reporting and accountability
- Embed automation, tools and processes that support scale and efficiency
- Oversee safeguarding protocols and compliance processes
People Leadership
- Line manage programme leads, freelancers and volunteers
- Build an inclusive, high-performing delivery culture
- Support recruitment, onboarding and performance development
Governance & Risk
- Maintain operational integrity and risk awareness
- Ensure safeguarding standards are embedded across all delivery
- Support trustee reporting in relation to programme performance and compliance
Symphony Studios
- Oversee the day-to-day programme delivery within Symphony Studios
- Ensure the space functions effectively as a hub for education, creativity and community life
- Align studio operations with wider programme growth
Programme Areas
Arts — music school (choirs, live instrument tuition, production), podcasts, short films and live events
Academics — exam support (GCSE extra tuition), mentoring, soft skills and wider learning programmes
Advocacy — wellbeing and health campaigns, social justice convenings and community work (including our flagship event, TRIBE: Festival of Hope)
About You
You may come from the charity, social enterprise, education, arts or community sector and will bring:
- Senior programme or operational leadership experience
- Strong organisational and people management capability
- Experience building systems and structures in growing organisations
- A collaborative, values-driven leadership style
- Deep alignment with Symphony Collective’s mission and communities
Above all, we are looking for someone who wants to build something brave and meaningful, and who understands what it takes to expand opportunity, support social mobility and create inclusive spaces where young people from marginalised communities can belong, grow and imagine a bigger future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
One of London’s historic “Magnificent Seven” cemeteries, the Cemetery Park is now a Local Nature Reserve and a vital green space in the heart of the East End — where biodiversity, heritage and community come together.
Founded in 1990, the Friends are an award-winning charity dedicated to protecting and caring for this unique site. Now, we are looking for a values-driven, collaborative leader to help strengthen our organisation for the future.
About the role
This is a senior leadership position within a collaborative charity structure. You will:
– Work closely with the Board of Trustees on strategy and governance
– Lead on finance, fundraising and organisational sustainability
– Support and develop staff and volunteers
– Represent the charity externally
– Work in close partnership with our longstanding Cemetery Park Manager
Importantly, this is not a corporate CEO role. It is an opportunity to lead within a community-rooted, place-based charity where humility, partnership and emotional intelligence matter as much as strategy.
We’re looking for someone who:
- Has senior experience in a charity or values-led organisation
- Understands governance and financial sustainability
- Can build trust with staff, volunteers and stakeholders
- Is excited by heritage, conservation and community
As a small charity, this role balances strategic thinking with hands-on involvement.
The client requests no contact from agencies or media sales.
Salary: £55,407 per annum.
Hours: 35 hrs per week
Place of work: Hybrid with a minimum requirement of 24 in-person days per annum and significant travel across the UK including overnight stays (at least once a month)
Join Our Team!
We are looking for someone to join us who will take the lead on improving the quality and standards of care for people affected by Crohn’s and Colitis across the UK. As a member of the Senior Executive Team you will translate the strategic direction of the charity into tactical plans for healthcare professional support and quality improvement to achieve the charity’s strategic objectives.
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. Right now, an estimated 500,000 people in the UK are living with a lifelong disease many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But we’re here to support and champion their cause and our ambitious plans will help to make a real difference.
Role Overview
You’ll work with the Director of Services, Research and Evidence to develop and implement a healthcare professional services strategy in accordance with the charity’s strategic aims. You will deliver the charity’s strategic leadership of the IBD UK Alliance and associated programmes of work as well as the implementation of the National Primary Care Diagnostic Pathway for lower gastrointestinal symptoms, and building a support offer for IBD nurses. You’ll be leading the strategic planning and budgeting for the Health Professional Support & Standards team, providing visible and influential leadership to the charity and driving a culture of high-performance, collaboration and continuous improvement.
About You
It is essential that youhave significant experience working in a health charity, leading a team that delivers programmes to support healthcare professionals. This includes developing education, driving engagement, and leading quality improvement initiatives across primary and secondary care.
You will be an experienced leader with a strong track record of managing teams and influencing senior stakeholders to improve standards of care. This is not a clinical role; we are seeking someone with proven experience leading healthcare professional support, education, engagement, and quality improvement programmes within a charity setting, rather than someone whose experience is primarily clinical.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail.
In this role, there is plenty of scope for a hybrid approach working from home, although there will be times when you will need to be at face-to-face meetings with your team or our partner agencies. There is a requirement for you to attend a minimum of 24 in person days a year, and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. There will be a requirement for significant travel and overnight stays around the UK (once a month on average).
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Catherine Winsor, Director of Services, Research and Evidence. Contact details can be found in our Recruitment Pack.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack attached.
Closing Closing date: Monday 16 March 2026 at 9am
Interviews will be taking place on 25/26th March (tbc) and will be held either remotely or in our London Office.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
About Advantage Mentoring
We are specialists in partnering The NHS with the charitable arms of professional football clubs: known as Club Community Organisations (CCO).
We harness the power of professional football club’s community organisations to deliver mental health mentoring programmes which provide solutions to key community challenges.
Our vision is to create a transformative network where anchor institutions and CCOs collaborate seamlessly to deliver sustainable, impactful mental health and well-being support to local communities.
We aim to fill the gaps in existing healthcare and wellbeing services by harnessing the unique position that CCOs have in local communities and providing effective programmes that meet people at their point and place of need.
Our goals are to continue tackling and reducing health inequalities, increase equal access to mental health support and provide better experiences and outcomes for our participants.
About the role and its purpose
· You will be responsible for Advantage’s income and business development activity
· You will lead a broad range of income generating activities and manage relationships with stakeholders
· You will be responsible for growing income from a variety of sources, income streams and relationships
· You will have a clear priority focus on converting pilot and seed-funded contracts to longer-term sustainable contracts and developing donations and project funding
Key tasks & responsibilities
Income generation
· Use your skills, creativity and experience to develop our income generation strategy
· Develop ideas for creative sponsorship and funding opportunities, putting together and submitting proposal and tender documents; identifying suitable partners; presenting proposals and closing deals
· Converting pilot and seed-funded contracts to longer-term sustainable contracts e.g. current Postcode Lottery agreement in the North-East converting to a long-term contract with North-East and North Cumbria ICB (more information to this can be given at interview stage)
· Support drawing up and negotiating contracts and ensuring delivery
· Work with stakeholders and our internal team to scope and develop exciting new opportunities
· Develop and steward fundraising and donor relationships in order to increase income
· Deliver on agreed income targets
Partnerships and Networks
· Build and maintain a network of strategic key external contacts that can support Advantage Mentoring’s work. Stakeholders will be from private, public and third sector groups. Take an active role in representing Advantage Mentoring to appropriate Trusts and Foundations
· Develop a work plan for private sector and philanthropic engagement to achieve a joined up and coherent approach to engaging with commercial organisations across multiple outcomes (financial, brand awareness, influencing policy and support-in-kind)
Communication, marketing and external relations
· Work with Communications colleagues to create materials that will attract new strategic partners, for example highly targeted work aimed at specific sectors being clear about the value of partnering with Advantage Mentoring
· Represent Advantage Mentoring with external audiences (in the media, at events, in meetings with senior stakeholders)
Strategic Leadership
· Develop and implement Advantage’s income generation strategy and policies, as a part of the Leadership Team
· Ensure that partner organisations understand and commit to our values
Management
· Oversee the business development pipeline and ensure that enough proposals are being submitted to make the achievement of income targets probable
· Provide income generation information to the Managing Director and participate in Executive Team meetings and Board meetings
· Report to the Board on income generation as required.
· Maintain a thorough understanding of financial targets and progress
· Work alongside the Head of Operations & Projects to make sure projects are properly initiated and well managed to ensure all contractual obligations are achieved
· Work closely with the PR/Comms Manager to support the awareness of the organisation’s work on a national and local level
Reporting
· Utilise the project bids pipeline spreadsheet and capacity spreadsheet to inform planning and resourcing
· Maintain an effective database of Grants, Trust and Foundation contacts
· Monitor digital income streams to ensure they are effective and opportunities are secured
· Work in collaboration with the communications team to build brand awareness, and promote income generation and impact developing content for key messaging, PR, and branding materials to support effective marketing of the organisation
· Design and develop key income generation materials to enhance our external visibility including extending our profile via submissions for awards and recognition programmes
· Plan and support events for awareness raising and dissemination of our work
· Ensure systems and processes for managing data comply with the organisation’s data protection obligations, charity law and GDPR
· Develop robust systems for the effective stewardship and reporting to supporters of our work
Essential Experience, Knowledge, Skills and Personal Qualities
Experience
· Substantial experience of income generation and development activity, including
• Handling key clients
• Preparing, costing, pitching and closing proposals
• Completing tender documents for submission
• Ensuring delivery of initiatives on time and within budget to the satisfaction of all parties
· Experience of working with corporate partners, establishing and delivering impactful, strategic partnerships with the commercial sector
· Experience in developing and stewarding fundraising and donor relationships
· Experience of building and sustaining relationships and partnerships with a wide range of stakeholders
· Understanding of impact measurement frameworks
Knowledge & Skills
· Skilled in working with a wide range of organisations and stakeholders
· Excellent communication and influencing skills
· Good knowledge of the public, private and third sector
· Excellent organisational and planning skills
· Ability to set and meet deadlines
· Excellent written communications skills, including ability to write persuasive and engaging content
· IT skills (able to use Outlook, Word, Excel, PowerPoint and databases)
· Ability to work in a pressured environment and work to deadlines.
Personal Qualities
· Gets things done, delivers to highest of standards and takes responsibility
· Entrepreneurial, innovative, personable, collaborative and good at working both in a team and under your own initiative
· Able to represent Advantage Mentoring, reflecting its values and priorities
· Able to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
· Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment
· Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views.
· Ability to manage expectations.
· Diplomacy and ability to deal with difficult situations.
· Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.
· Confident communicator
· Ability to quickly build credibility internally and externally
· Ability to work in partnership and with flexibility
· Excellent attention to detail
· Proactive, thinks ahead, generates innovative ideas
Other
· Ability to undertake travel around England if/as needed with possible overnight stays
Values & Behaviours
Collaborative
Advantage collaborates with anchor institutions and CCOs to deliver preventative, engaging, and accessible healthcare to those in the community who need it. Our programmes are co-designed and tailored to local needs whilst building sustainable local and national networks.
Inclusive
Advantage aims to give people the opportunity to access our programmes regardless of their race, gender, or socioeconomic class. We believe in creating equal opportunities and breaking down barriers to ensure everyone can benefit from our services.
Supportive
Our mental health programmes increase equal access to care, delivering better experiences and outcomes through evidence-based practices and continuous improvement. Advantage widens access to services closer to home, reduces unnecessary delays, and unburdens other anchor institutions by building capacity to support people.
Impactful
We specialise in creating sustainable partnerships between CCOs and anchor institutions harnessing each entity’s strengths to form a unified support network. Our tailored project and performance management packages ensure ongoing quality assurance, improvement, and responsive adaptations to meet the evolving needs of our partners and their communities.
Advantage Mentoring CIC positively encourages applications from suitable qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The role is remote but there is an expectation you will be able to travel around the country and in to our Head Office in London Bridge when needed.
The client requests no contact from agencies or media sales.
The UK Health Alliance on Climate Change (UKHACC) is a registered charity that brings together the UK’s leading health organisations, representing more than one million health professionals, to advocate for responses to climate change that protect and promote health. Through coordinated, collective action, the Alliance communicates the relationship between health and climate change to government, the public and other health professionals.
We are seeking a dynamic, motivated, and professional Director with excellent policy, project management, and interpersonal skills, experience in strategic communications and change. The right candidate ideally also has experience in advocacy, and a track record of building consensus and leading campaigns. .
The Director will be responsible for the Alliance’s overall strategy, oversight of the communications, policy and public affairs programmes, projects, and engagement with Alliance members and key external stakeholders. They will work closely with the Chair and trustees and develop good working relationships with senior leaders and public affairs and communications teams from the membership organisations that make up the Alliance. As the sole employee, the Director needs the professional capacity to coordinate strategic and operational delivery across all areas of the charity and ability to manage multiple stakeholder relationships. They will develop and lead a strategic focus to increase income generation and build a small team of staff to enable the organisation to continue to grow.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Programmes Coordinator, you will handle end-to-end mentor support across recruitment, onboarding, matching, ongoing check-ins, issue resolution, and offboarding. There are no line management responsibilities in this role; this is a delivery-focused position working closely with our existing Programmes Coordinator to ensure smooth programme operations, hit matching and completion targets, and maintain high feedback scores and our safeguarding protocol. This role will report into the Delivery Hub Director.
This role demands strong organisation to balance multiple priorities while delivering a welcoming, supportive experience for all participants. It is a hands-on, collaborative role for someone full of energy and highly accountable. You’ll thrive if you enjoy working autonomously and collaboratively, are detail-oriented, and are passionate about making a difference in young people’s lives.
Key Responsibilities:
Mentor Coordination:
✓ Serve as the main point of contact for mentor programme participants.
✓ Provide personalised support to mentors end-to-end: conducting interviews, leading onboarding/training sessions, completing DBS checks, matching mentors with mentees, running regular check-ins, organising mentor/mentee programme events, managing issues, mitigating risks, and handling offboarding and feedback.
Volunteer Coordination:
✓ Serve as the main point of contact in Volunteer Management Systems for potential mentors.
✓ Provide personalised support to potential mentor volunteers: answering messages, having 1:1 calls with volunteers, offboarding mentors from the Volunteer Management System, and managing issues.
✓ Engage the volunteer community to maintain relationships.
✓ Outreach to volunteer networks to increase the mentor sign-ups.
Feedback and Programme Health:
✓ Regularly collect and analyse feedback from participants to monitor programme health.
✓ Maintain an issues log and use insights to drive continuous improvement.
✓ Maintaining accurate records in Airtable, collecting feedback, and contributing to programme reporting to support targets.
Resource and Workshop Development:
✓ Create and enhance resources to enrich mentoring sessions.
✓ Collaborate with the current Programmes Coordinator to develop new workshops based on feedback.
Safety and Compliance:
✓ Monitor safeguarding during the programme and follow procedures to ensure a safe and secure environment for all participants and mentor volunteers. This role will be the safeguarding officer for this programme with the direct support of the Safeguarding Lead for the whole organisation.
Travel (UK-wide):
✓ You will be expected to travel to areas in the UK a minimum of once a month. All travel, accommodation and food will be covered. If this travel is not part of your working hours, you will receive your time back in the form of TOIL, which is to be taken within 1 month of receiving it. Reasons for travel: Hub (team) Day, Company-wide Day, Event, Programme Event, Co-working Manager Day, Focus Day.
Wider Event Support:
✓ All employees support the delivery of all events and programmes to ensure we directly support the overall mission of the organisation.
Programme Event Coordinator and Host:
✓ You will organise and facilitate or host programme events for mentees and mentors, both virtual and in-person.
Person Specification:
- Be an excellent communicator with a natural ability to build rapport, particularly with young people and volunteers.
- Be passionate about STEAM education, diversity, and inclusion.
- Work collaboratively with other teams and communicate effectively across the organisation.
- Be highly organised and comfortable following processes and instructions.
- Enjoy learning new tools and using technology to enhance your work.
- Be solutions-oriented and maintain a calm, positive attitude under pressure.
- Flexibility to travel and work outside of regular office hours, as needed.
- Be able to give and receive constructive feedback.
Essential Skills and Experience:
For this role, you should thrive in a cyclical, process-driven role. Our mentoring programme operates in repeating cohorts launched every 2 months, following the same proven processes for mentor coordination. This role is good for candidates who enjoy honing repeatable systems to deliver consistent high-quality outcomes with minimal variation. Experience using Google Workspace and Airtable is desirable.
Benefits:
- Competitive salary of 28,875 -29,552
- 5 weeks holiday allowance
- 4-day week (opt-in) after a successful probation period
- 8% Match Pension scheme
- Menstruation and Menopause Leave
- Wellness Package
- Family Leave
- Opportunity to make a difference in young people’s lives
All applications will be treated in the strictest confidence. Stemettes is an equal opportunity employer committed to creating an intentionally inclusive workplace. We welcome applications from all backgrounds and experiences. The job description provided is a sample and can be further customised based on specific organisational needs and requirements. Your pension will start when you have passed probation. We have a pass, fail, or extend to 6 months probation rule.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for a Data & Systems Lead who will work on our systems and evaluation to support Khulisa to grow its impact and reach through efficient ways of working and clear narration of its impact.
About Khulisa
Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime
Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.
About the role
Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. This role brings together the synergies between systems and evaluation developments to support the organisation to grow both its impact and its reach through efficient ways of working and clear narration of its impact. This role will involve:
- Managing the day-to-day maintenance and smooth running of Khulisa’s main CRM and reporting systems, including – but not limited to – Salesforce, PowerBI, FormAssembly and Wonde.
- Leading the change management of system development work, supporting colleagues to engage with systems changes and achieve greater results for the young people we serve.
- Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
- Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
- Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.
For a full list of duties and responsibilities, please see the attached job description when you click the apply button.
This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.
What we're looking for
Abilities/Experiences
- Mixed methods research skills with experience in taking overall end-to-end accountability for large-scale research and evaluation projects (from identifying objectives and developing the most appropriate approaches to the delivery of learning activities, through to complex analysis and production of robust, engaging research outputs, generation and sharing of recommendations);
- Experience in communicating research effectively and for action with a wide range of audiences (policymakers, leaders in other charities, funders & cross-function internal teams);
- Experience in developing and using Theories of Change;
- Experience working on design/innovation projects;
- Experience conducting research & evaluation with disadvantaged groups;
- Experience in working towards or leading organisational change;
- Experience in creative methods of communication and dissemination (e.g. data visualisation, infographics, video/other digital methods etc);
- Experience facilitating internal analysis workshops to develop shared recommendations;
- Experience of working with a wide range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.
Knowledge/Skills
- Excellent quantitative and qualitative research skills;
- Excellent analysis, interpretation and storytelling skills;
- Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences;
- Creative thinker with the ability to identify new approaches to deliver our learning needs;
- Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation;
- Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning).
Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.
To apply, please submit a CV and Covering Letter, both of which should be no more than two pages, outlining how your skills and experience meet the requirements for the role as laid out in the Job Description.
We advise candidates to review the attached Job Description prior to applying, to see if this role and organisation is a good fit for you.
Interviews will be held online the week commencing the 13th April.
The client requests no contact from agencies or media sales.


