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Page 1 of 1
Bristol, City of Bristol
£25,000 per year (Pro Rata)
Contract, Part-time
Job description

AKT and Freedom @OTR Bristol, are working together on an exciting new service for young LGBTQ+ young people who are homeless, at risk of homelessness or living in a hostile environment, in the Bristol area.

We are currently recruiting for a part-time (21 hours) Caseworker for a 1 year fixed-term contract. We are looking for someone with knowledge of housing and homelessness services in Bristol and the surrounding areas, experience working with young people in an advice and guidance setting and awareness of the specific needs of LGBTQ+ young people.

The role will be based at OTR’s offices and involve working on and off site and with young people across the city. 

The role will involve the provision of advice and support to a diverse range of young LGBTQ+ people ages 16-25 who are homeless, at risk of homelessness or living in a hostile environment. Our main focus is in maintaining our ability to provide the highest service possible, giving our young people the opportunities they need to formulate their own life plans and to reach their own goals and objectives. Overall, we aim to get young LGBTQ+ people into accommodation and work or education and prevent them from becoming homeless again in the future.

Key Tasks:

  • To assess the needs of young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment, and to carry out casework on their behalf.
  • Identifying young people’s support needs and assisting them developing a detailed support plan for short-term intervention with each young person on your caseload.
  • Finding accommodation for these young people and being creative in sourcing new accommodation routes and building relationships with accommodation providers in cooperation with the Director of Services.
  • Attending appointments with young LGBTQ+ people when needed including providing advocacy with statutory services i.e. Local Authorities.

Main Tasks and Responsibilities

  • Employing creative thinking and practices to ensure that LGBTQ+ young people are supported and motivated to achieve their goals.
  • Showing empathy when resolving young people’s concerns.
  • To develop and manage your caseload and support opportunities that enable young people to meet their changing needs, through a range of interventions.
  • To facilitate the involvement of young people in AKTs youth inclusion opportunities and youth engagement strategy.
  • To maximise the income of young LGBTQ+ people, setting up housing benefit and other welfare benefits, securing grants, searching for new housing streams and employment or education opportunities.
  • Undertaking any other duties to aid the good running of the project, as required by the charity.
  • Implement AKT’s Equal Opportunities policies and to work actively to overcome discrimination on grounds of race, sex, disability, sexuality or status within AKT’s service. To take responsibility appropriate to the post for tackling racism and promoting good race, ethnic and community relations.

Working and environmental conditions

  • The post holder will work mainly independently but be based within OTR and will have some flexibility to manage own workload.
  • Young people will be met in a range of settings including home visits and other organisations as well as at the OTR office.
  • Some evening and occasional weekend working will be required as part of this post, in line with AKT's flexible working policy. All care will be taken to make sure any caring responsibilities will be accounted for.


Essential criteria

  • Experience of working one-on-one with -- and assessing the needs of -- homeless people or similar disadvantaged client groups or demonstrable experience of working in a related field e.g. youth work, benefits advice or housing OR transferrable skillsets to the above.
  • Empathetic attitude to homeless and vulnerably-housed people.
  • Up-to-date knowledge of the welfare issues and housing legislation affecting vulnerable young people OR willingness to learn in role with demonstrable interest in the sector.
  • Good communication, negotiation, influencing and advocacy skills with individuals and organisations.
  • Commitment to LGBTQ+ equality and a zero-tolerance approach to discrimination and exclusion on the grounds of age, race or ethnicity, gender or gender identity, sexual orientation, faith or belief, disability, socio-economic status, or caring responsibility.
  • Ability to keep clear and up-to-date case records.
  • Ability to adhere to and implement Health & Safety, HR and operational policies

Desirable Criteria

  • Knowledge and understanding of child protection, safeguarding and promoting the welfare of young people.
  • Knowledge of Mental Health conditions
  • Knowledge and understanding of LGBTQ+ services and networks in Bristol and the surrounding region.
  • Knowledge and understanding of intersectional identities and complex related needs.
  • Knowledge of immigration needs.

“At AKT we are fully focused on equality and believe deeply in diversity, we are committed to our team reflecting the diverse community we serve. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We particularly encourage applications from BAME, transgender identities and disability groups, who are currently under-represented within AKT. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.”

Additional documents
Job Description (.docx)
Covering Letter (.docx)
Application Form (.doc)
Equalities Monitoring Form (.docx)
Check commute
Starting Address
Mode of transport
Posted on: 12 September 2019
Closing date: 11 October 2019
Tags: Advice, Information,Housing Management
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