• £11,097 for 15 hours per week (based on a full time salary of £27,744 for 37.5 hours per week)
• Hours could be worked as 2 days of 7.5 hours
• Permanent contract
• Based in London Borough of Lewisham (currently home working)

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

Our Lewisham Dementia Support Hub is a partnership of Mind, Sydenham Gardens, Carers Lewisham and South London and Maudsley NHS Foundation Trust and provides advice and information for individuals living with dementia and their carers.

We are looking for a part time Dementia Advisor, with a passion for supporting people to get the most out of life, to join our friendly and motivated team. The successful applicant must be willing to visit people in their homes in order to undertake comprehensive assessments. The advisor role includes running groups and activities for carers of people living with dementia. 

Dementia Advisors provide advice and person centred individual support, including signposting and community bridge building to help people access local resources. With experience of working in health or social care, including in community based services, you will have good communication, assessment and support planning skills.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Closing date: Sunday 24th January 2021

Likely interview date: Week commencing 8th February 2021

Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Belfast
Contract type: Permanent, Part Time
Hours: 25 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £18,071.43 - £19,734.29 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

Benefits Advice Lead

We are looking for an exceptional self-starter for a benefits Advice Lead role, to provide specialist benefit advice to advisers and service users.

Our client is a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!

Internal Job Title: Welfare Benefits Advice Lead

Location: Flexible location, between central London and home based

Salary: £25,000-£33,000 p.a. (FTE) depending on experience

Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service

Contract type: Permanent, 3-5 days a week (flexible working options available)

Closing Date: Monday 1st February 2021

About the Role:

As Benefits Advice Lead you will act as a point of expertise in the area of welfare benefits for both our client’s team of advisers and service users. In time, the post holder will also be expected to manage their own cases and lead appointment sessions.

Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.

They are currently looking to expand the support they are able to provide into specialist benefits advice. Whilst they already support many clients with benefit issues already as part of their debt advice work, they require a specialist in this area who will be able to provide support to debt advisers on more complex areas as well as work directly with clients supporting them with benefits casework.

About you:

To be successful in the role of Benefits Advice Lead you will have previous experience in providing welfare and benefits advice, with experience of managing complex cases and supporting people though appeals procedures.

You will also need to bring with you the following transferrable skills and experience:

• Previous experience of debt advice, including as a volunteer
• Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
• Good IT skills and a strong command of the Microsoft office suite
• A strong ability to show empathy, compassion and patience
• Up to date and wide knowledge in the field of welfare and benefits issues would be advantageous

Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!

Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.

As part of your application you will be asked to provide an up to date CV, if you are then shortlisted you will also be asked to provide a cover letter that addresses the following points:

• Your motivation for applying for the role
• Why you believe you have the necessary skills
• How you would feel working for a faith based organisation

We are Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently. The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough.

The ASC service offers drop-ins, appointments, home appointments and advocacy (specialist team) and is part of a new and exciting development to take the service out into the community where we can reach and support more older people locally. We also operate a helpline 5 days per week.

The voluntary sector is experiencing significant changes in Croydon which will include modifying the service to a blended model of online, telephone and face to face delivery which is fully accessible and delivered locally.  London Borough of Croydon are reducing their information and advice services from April and alongside this the new Locality Model of service delivery will provide opportunity to grow and expand our I & A service.

To successfully achieve the necessary transformation, we are looking for a manager with excellent people management skills, the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives.  We are looking for an experienced and enthusiastic Information and Advice Manager to lead and build the team of outreach advisers and helpline advisers. If you are passionate about making a difference to the lives of the older people who use our services and want to support older people then we would love to hear from you.

This role will require an Enhanced Disclosure and Barring Service Check. 

Large print application form is also available.

CVs will not be accepted.

Closing date for applications: 09:00am - 25th January 2021

Interview Date: 29th January 2021

Only shortlisted candidates will be notified

Can you help us make Wales a great place to grow older?

For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a part-time (14 hrs per week) Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the South Powys area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working part time - 14 hours per week covering the South Powys area - South Powys - covering areas south of Llandrindod Wells (including Hay on Wye, Talgarth, Brecon, Builth Wells.)

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

About you

* Have experience and working knowledge of advocacy (instructed and non-instructed)
* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days (pro rata), made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK/Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Frontline Services Day Adviser x2 posts

Full time at 35 hours

Home based, UK 

Salary: £21,000 - £25,000 Dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit two Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is Monday 15 February 2021 at 9am

Interviews will be held via video conference

Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Birmingham
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.
Age Cymru are recruiting for a full-time Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Wrexham and Flintshire area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working full time - 35 hours per week. The office base is Flint but the post covers Wrexham and Flintshire.

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)
* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return:

In return we can offer a generous holiday allowance of 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.
Age Cymru are recruiting for a part-time (28 hrs per week) Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Denbighshire and Conwy area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working part time - 28 hours per week, based in Llandudno but covering the Conwy and Denbighshire area. Salary £20,000 (FTE 25,000)

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Cruelty Free International is the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. Our dedicated team are experts in their fields, combining award-winning campaigning, political lobbying, pioneering undercover investigations, scientific and legal expertise and corporate responsibility to make a positive difference to animals in laboratories.

The Technical Manager post is an exciting opportunity for a skilled researcher to work in support of the Director of Sustainable Business Programmes, advancing the agenda of ending all animal experiments.  This new role will require researching global regulatory requirements and animal testing data to develop and maintain the technical criteria across the work of the department.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a skilled domestic violence advocate to provide high quality advocacy and support to survivors of domestic violence. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims’ safety. You will be responsible for advocating on behalf of survivors of domestic violence in a range of settings and managing and reviewing your cases.

The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 24th January 2021

This is a permanent and full time role with 37.5 hours per week.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing, employment and immigration. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

A new opportunity has risen for a Gateway Supervisor to join our offices in Paddington. We are looking for an experienced and proactive individual who is actively seeking the next challenge in their career path and who will play an integral part in moving our organisation forward.  The post holder will work with the Performance and Quality Manager to recruit, train and develop volunteers in the Gateway role; answering client enquiries by phone, face-to-face and on-line.  You will supervise Gateway Assessors and check their work for quality assurance purposes, ensuring they reach the required competency for their role; and work collaboratively with colleagues and encourage good teamwork, clear lines of communication and common practices within the organisation. 

The Ideal Candidate

The successful candidate will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, including a diverse workforce and client base; and have a minimum of 1 years full-time equivalent experience of training, supervising and assessing volunteers and a minimum of 2 years’ full-time equivalent experience of working in an advice setting. 

 What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay and an annual season ticket loan.  We provide development opportunities and all employees have access to a free employee assistance service.

For further information and to apply, please visit our website, via the Apply button, to download an application pack.

Closing Date: Monday 18th January 2021, 5:00pm  

Assessment and Interview Date: Friday 5th February 2021

If after submitting your application you have not heard from us by the stated interview date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race.

Citizens Advice in Somerset have exciting Supervisor opportunities

(with some home working)

Citizens Advice Somerset is a collective of five Citizens Advice charities that work closely together to provide the very best advice on issues affecting individuals and families.  Whatever problem someone seeks our advice on, we value diversity, champion equality, challenge discrimination and help people to find a way forward.

Together the five charities ensure that everyone living in Somerset has quick and easy access to accurate advice.  Our partnership working enables us to share best practice, be more accessible for the people who need us most and operate as efficiently as possible.  This is an exciting time to become involved in a progressive collective of forward-thinking charities determined to deliver the best support to Somerset residents.

Right now, we are looking to build our teams with these exciting appointments;

Supervisory roles:

• Advice Supervisor, based in Minehead (p/t- exact hours to be agreed)
• Training and Advice Supervisor, based in Taunton (f/t) - please note the closing date for this role is 25th Jan

You will be a team player, flexible and friendly, with good IT skills and ideally have a good understanding of advice and social welfare law.  Training and induction will be given, and all suitable candidates will be considered.

Roles may include some home working, and may support the work of more than one base.  If you feel that more than one of the vacancies suits your skills and experience, then please apply for all that interest you.  We will consider job share.

To find out more about each opportunity, the skills and experience we are looking for, the closing date and how to apply, please visit our website via the Apply button.

Good luck!  This is an exciting time to be joining Citizens Advice in Somerset.

About Nurse Lifeline

Founded in 2020, Nurse Lifeline is a newly registered Charitable Incorporated Organisation (registered charity no. 1190239) which aims to launch a peer-led listening service to support the mental and emotional health and wellbeing of nurses, midwives, healthcare assistants and the friends and family of such staff.

Statistics regarding the mental health of nursing and midwifery professionals have been widely circulated, highlighting issues that have only been exacerbated by recent global events. United by an acute awareness of the pressures facing this workforce and driven to create change, Nurse Lifeline was developed collaboratively by a small group of frontline nurses and midwives striving to create a free, anonymised platform through which colleagues may be supported. We know that our strength lies not only in the words we stand by, but most importantly through the actions of our initiatives.

With this in mind, we are seeking an individual to support the launch of a 12-month pilot of our service with the possibility of extending the agreement beyond this period if successful. Set to change the landscape of emotional support and wellbeing, Nurse Lifeline presents an exciting opportunity for an experienced, driven charity manager to join this start-up organisation on a self-employed consultancy basis to develop and implement this innovative project, ‘by nurses, for nurses’.

Essential requirements:

• Extensive experience within the charitable sector and a working knowledge of statutory and regulatory annual processes
• Experience in managing large projects and in co-ordinating teams
• Demonstratable experience in identifying and securing suitable grants, and in producing high-quality, detailed proposals and reports
• Sound understanding of policy and governance frameworks and the ability to develop and review governance infrastructure
• Proactive approach to developing relationships with key stakeholders
• Ability to work independently and manage own schedule to achieve project targets
• Ideally (however not essential) have knowledge and experience of helpline services

Key responsibilities, including but not limited to:

• Devising and implementing strategy to achieve charitable objectives and to increase capacity and sustainability of the organisation
• Develop formal business plans following direction from trustee board
• Create compelling, detailed and highly tailored proposals for new project ideas inclusive of projected budgets to support plans
• Liaise with financial advisor/ treasurer to ensure that financial reporting systems are implemented and maintained, including annual income and expenditure budgeting
• Build capacity for the charity to expand and grow in line with demand
• Liaise with key stakeholders and develop relationships in line with charity strategy whilst identifying opportunities for fundraising
• Identify appropriate grants and complete high-quality grant proposals in line with the organisation’s charitable objectives
• Completion and submission of monthly reports to grant providers
• Monitoring and evaluation of the support service, working closely with the identified telecoms provider to ensure smooth running and secure data capture
• Manage the day to day running of the support service and wider charity, ensuring that statutory returns are completed
• Present detailed progress reports to the trustee board, ensuring meetings are scheduled and agenda/ minutes disseminated in a timely manner
• Provide administrative support to the trustee board
• Recruitment and vetting of volunteers for the support service
• Primary point of contact for support service volunteers and responsible for producing on-call volunteer rotas
• Organise volunteer and trustee training, maintaining accurate records and registers
• Develop infrastructure for volunteer wellbeing support and co-ordinate such
• Promotion of the charity and services in conjunction with digital marketing strategy
• Act as contact for Charity Commission and Fundraising Regulator
• Manage project timeline targets
• Ongoing review and development of governance infrastructure
• Once support service established, prepare organisation for quality assurance assessments utilising the quality standards framework

Please direct any enquiries to the email address specified in the attached role profile pdf.