Job Title: National Domestic Abuse Helpline Adviser

Salary: £27,948

Location: Tower Hill, London

Contract Tye: Permanent 

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.  For more information on our work, please visit our website.

Responsibilities

We are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

Essential Skills or Experience

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Other information

Closing Date: 9:00am, 03 November 2021

Interview Date: w/c 08 November 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Special notes:

1. While our preference is for applicants to be able to work 37.5 hours a week, we are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. Successful candidates will be expected to work atleast two night sifts per month. We are unable to agree to applicants only working certain hours and days of the week.

2. The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from our head office at Tower Hill, London in the near future. 

Starting salary: £28,988 - £35,199 + London Weighting

Earning potential: Up to £41,411 + London Weighting

This is a fantastic opportunity to join the charity Guide Dogs as a Policy, Public Affairs and Campaigns Advisor known to Guide Dogs as a Policy, Public Affairs and Campaigns Officer.

Our award-winning team campaigns to break down barriers and end discrimination against people with sight loss. Our consistent campaigning has led to a shift in Government thinking and policy on a number of key issues, and we are consistently rated as one of the top 5 most effective influencing charities by MPs.

In this role you will have the opportunity to shape and develop evidenced-based policy positions, lobby key politicians and officials; draft consultation responses and policy briefings; monitor and respond to parliamentary activity; support the development and implementation of the public affairs strategy; shape campaign plans and mobilise the public and our campaigns supporters and volunteers.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there will be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience in policy, public affairs or campaigns work with a track record of working effectively with a wide range of partners and stakeholders.
• Detailed knowledge of the UK political framework and environment and current public affairs and campaigning techniques.
• Knowledge of advocacy-based campaigning.
• Knowledge of event organisation and how to communicate with a range of political audiences.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

For an informal conversation about the role, please contact our Recruitment Team.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

If you have any accessibility issues, please contact our Recruitment Team.

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team if you require any support with your application.

Helpline Advisor 

• Home Based  
• 35 hours per week 
• Salary up to £23,500 per annum
• Fixed Term Contract for up to 12 months
• 8am-8pm shifts to cover 

The role 

To be the first point of contact and to holistically assess clients and provide advice. support, information and guidance to individuals in need, who work or have worked in the automotive industry and allied trades (and their dependants). To work as part of a team with Support Service colleagues to identify trends in client need and respond with targeted preventative intervention. 

Key responsibilities 

• To promote a holistic culture and approach within an advisory team which supports the provision of high quality, client focused and person-centred support to help clients take control of their situation and move forward 
• To maintain up to date and accurate records for all clients on our CRM data-based system 
• To deliver all appropriate aspects of Information, advice and guidance required to meet clients identified needs ensuring they feel well informed and encouraged to access all appropriate support 
• To effectively implement Ben’s policies and procedures at all times 
• To work within a busy remote led helpline handing enquiries via various methods including phone and webchat
• To manage all enquiries in appropriate manner and provide support to clients, and Identify when urgent/critical intervention is required and refer internally or externally in an appropriate manner 
• To work closely with the Case Managers and Specialist Services providing a two- way referral process for our clients 
• Remain objective and professional when assessing and supporting clients, supporting them to access support from other organisation, charities or trusts

About you 

If you are an effective communicator with a positive and objective outlook and a desire to make a difference to our beneficiary’s lives, this is the role for you. You will be driven by a desire to help people, working in a holistic manner and confident in supporting people with complex problems and identifying the core issue. You will have extensive experience of working on an advice or customer services helpline. 

You possess a natural ability to engage with people and gain their trust. You are a proactive multi-tasker with a ‘can-do’ attitude, already valued as an adaptable and supportive team player. 

• Experience of community support, social care, and/or information, advice and guidance roles 
• Experience working in a helpline capacity or similar role, experience managing your own caseload in a holistic manner 
• Experience of working within regulated activity environments 
• Knowledge and experience of working with Data Protected environments 
• Knowledge and experience of Safeguarding Legislation (Vulnerable Adult and Child Protection best-practice)

Benefits 

• 33 days holiday including bank holidays  
• Contributory pension scheme – matched at 4% 
• Referral scheme 
• Life assurance 
• Discount on certain car brands

About Ben 

Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependents. 

Ben supports individuals to navigate through life’s challenges, empowering them to make positive, lasting change. Ben works with people to improve their lives by enhancing their health and wellbeing through its free and confidential online self-help, helpline and support services. Ben also operates continuing care and support for those in later life, which isn’t dependent on an automotive industry connection, via its residential care centres, day centre and retirement village.

Apply now If you are ambitious and motivated and want to make a positive difference to people’s lives, get in touch with us.

Our client is the UK’s largest provider of specialist services and they are proud to be a leader in their field and an employer of choice, with leading edge systems for supervision, quality management and development.

Position: National Domestic Abuse Helpline Adviser
Location: Tower Hill, London
Salary: £27,948 per annum
Benefits: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Closing Date: 9:00am, 03 November 2021
Interview Date: w/c 08 November 2021

About the Role:

They are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

About You:

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Other information:

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

While their preference is for applicants to be able to work 37.5 hours a week, they are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. Successful candidates will be expected to work atleast two night sifts per month. They are unable to agree to applicants only working certain hours and days of the week.

The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from their head office in London in the near future.

Our client is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You may have experience of the following: Helpline Advisor, Advocate, Charity, Charities, Third Sector, Vulnerable People, Advocacy, Customer Service, Telephone Helpline, Support Worker, Social Care, Helpline Advocate, Domestic Abuse, etc.

Ref: 103 736

We are looking for an experienced benefits advisor to work with us in establishing a new service for parents and families of children and young people with special educational needs and disabilities in West Sussex. 

Our benefits advisor will be responsible for delivering advice, guidance and support to parents in completing applications (and where necessary, making appeals on negative decisions) for Carers Allowance, Disability Living Allowance and Personal Independence Payments. In time the postholder will also give advice and guidance on other relevant benefits, grants and sources of financial support. 
 
The new postholder will work with our Director and Operations Manager in developing a multi-layer service that will include awareness raising, maintaining and developing our information resources, and recruiting, training and supporting a team of volunteers who will support parents in completing applications. The role will suit someone who is energised by developing a new service and has the flair, skill and drive to make that happen. Training and support will also be available, making this an exciting opportunity to have a significant impact whilst furthering your own professional development.

Please note, this a home based role with some travel in West Sussex. 

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

Advisor Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Advisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor (Telephone) x2
Location: Warrington
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 31 October 2021
Interview date: TBC (Interviews will be held via Zoom or Teams)

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 839

This role is an Adviser working in our telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

Advisor Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

Advisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. We will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor (Telephone)
Location: Birmingham (Tricorn House)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 31 October 2021
Interview date: TBC

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 834

Customer Service Centre Advisor

We are recruiting for a Customer Service Advisor with opportunities available in Speke Liverpool, Carlisle and Irvine.

Position: Customer Service Centre Advisor

Location: Liverpool, Carlisle or Irvine Office

Hours: 18 - 30 hours per week

Salary: £22,134 (10% increase after 12 months depending on performance)

Contract: Permanent

Transforming customer’s lives.

As award winners, the organisation are proud of the Customer Service Centre in Speke, Liverpool, but are always looking for ways to be even better. So, what next? Well, to build on this success the organisation is embarking on an exciting period, broadening the ways it interacts with customers – sounds great, right?

We’re looking for people to join the team and help deliver these aspirational plans. We want energised people to join the omni-channel Customer Service and Telecare Centre, to work with customers and suppliers across the UK.

About the role

We currently have exciting opportunities for Customer Service Advisors who will be responsible for providing and continuously improving services across telephone and digital channels, including life critical Helpline service.

You’ll be delivering an enhanced customer experience through creating a positive customer orientated environment and help delivering on our promises to customers.

You will play a key role in working with other internal and external services in delivering an integrated approach, along with supporting the implementation of the digital and online strategy to help in providing a greater value of money for customers and for the organisation.

Working hours

In order to meet the needs of customers, the organisation needs to be flexible. This means you’ll work shifts from 06:30-23:00 the below times, dependant on the weekly hours and rotation:

• 30 hours per week – hours between 06:30-18:30
• 24 hours per week – hours between 07:15-21:15
• 20 hours per week – hours between 12:00-23:00
• 20 hours per week – hours between 06:30-18:30
• 18 hours per week – hours between 06:30-18:30

As we’re asking you to be flexible, the organisation aims to give you the time you need to spend time doing the things that matter to you by offering 28 days leave (pro rata for part time roles) and 4 half days to use for those special life events, such as going to see your child’s school play, an afternoon out and so on!

About you

You will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence. With extensive problem-solving skills in a customer orientated business, you will also have the ability to take positive action to ensure you meet our exacting customer standards.

Preferably you’ll also have a housing and/or telecare experience, although these aren’t essential, as you won’t be dropped in the deep end, you will get help to you understand how things work, the team can’t wait to welcome you.

We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.

You may also have experience in areas such as Customer Service, Customer Service Advisor, Customer Service Officer, Customer Service Lead, Helpdesk, Adviser, Customer Service Administrator, Customer Service Admin, Customer Service Coordinator, Call Centre, Customer Service Call Centre, Call Centre Operator, Customer Service Agent, Helpline, Helpline Advisor, Helpline Agent, Helpline Officer, Social Housing, Housing, Housing Officer, Housing Association.

Benefits Advisor

We are looking for an experienced Benefits Advisor to provide specialist benefit advice and casework to clients.

You will be working for a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!

Internal Job Title: Welfare Benefits Case Manager

Location: Flexible location, between central London and home based

Salary: £25,000-£32,000 p.a. (FTE) depending on experience

Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service

Contract type: Permanent, 3-5 days a week (flexible working options available)

Closing Date: 1st November

About the Role:

The charity is looking to expand the support they are able to provide into specialist benefits advice. Whilst they support many clients with benefit issues already as part of their debt advice work, they are looking for a specialist in this area who will be able to provide benefits casework for clients as part of the client’s advice journey. The role holder will work closely with debt advisers to equip them as they support clients with routine benefits advice.

You will provide welfare benefits advice directly to service users, and effectively manage your own individual welfare benefits advice caseload. You will also act as a point of expertise in the area of welfare benefits for the team of debt adviser, supporting them with more straight-forward benefits issues, such as dealing with benefits overpayments and repayments, and benefit maximisation.

Finally, you will support the training and knowledge base on welfare benefit issues across the charity by helping advisers stay up to date and contribute your welfare benefits knowledge and advice to the financial capability programme for service users.

Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.

About you:

To be successful in the role of Benefits Advisor you will have prior benefit advice experience and experience of supporting clients with benefits casework, including appeals.

You will also need to bring with you the following transferrable skills and experience:

• Previous experience of managing complex cases and supporting people though appeals procedures
• Experience of providing person focused care and support in this area
• Up to date and wide knowledge in the field of welfare and benefits issues
• Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
• Good IT skills and a strong command of the Microsoft office suite
• A strong ability to show empathy, compassion and patience

Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!

Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.

Dementia Advisor

Are you an enthusiastic, inspiring, and dedicated individual looking for a rewarding and exciting new role?

Do you have a passion to make a positive difference in the lives of those affected by dementia?

Do you have great organisational skills, effective time management and engaging but empathetic interpersonal skills?

If this sounds like you, we would love to welcome you to be part of our friendly and supportive team!

Support Worker Responsibilities:

You will be supporting people living with dementia and their carers. The service provides personalised support to people diagnosed with dementia, helping them maintain their independence, access services, improve their sense of well-being and have access to relevant services. You will also take a lead in managing volunteers across the area. You will work for the Scarborough, Whitby, Rydale, and surrounding area. Those that live outside of the Scarborough, Whitby and Rydale area will have expenses only with local travel within this area.

Support Worker Requirements:

You will be dynamic with excellent communication and organisational skills. You will be compassionate and determined to make a difference in this role.

The successful candidate will possess NVQ level 3 (or equivalent) with a good understanding of the needs of people affected by dementia and the ability to work in a manner that facilitates inclusion, particularly of people affected by dementia, along with an understanding of the need for client confidentiality.

You will be speaking to people at all levels across your area so great communication, networking and influencing skills are also essential. You must have the ability to manage several tasks at once and keep yourself motivated to perform under pressure.

Good IT skills and experience working with databases are also essential.

About Alzheimer’s Society:

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society

Position: Dementia Support Worker
Location: Community based - Scarborough, Whitby and Rydale
Contract type: Permanent
Hours: Part Time, 14 hours per week
Salary: £8,145.20 - £8,641.20 actual per annum (depending on skills and experience)

Closing date: 28 October 2021
Interview date: TBC (Interviews will be conducted through Teams or Zoom)

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 103 601

Advisor

We are looking for applicants to provide support to people living with dementia and their carers helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives.

Advisor Responsibilities:

The successful applicant will provide information, signposting and support in people’s homes and at locations across Hillingdon. The post holder will work closely with the memory clinic and the carers trust to provide a seamless post diagnostic support service.

Advisor Requirements:

Good organisation skills are required along with good and non-judgmental communication skills, an understanding of dementia, an understanding of the need for client confidentially and collaborative working and being able to travel independently within the service area.

You will possess NVQ level 3 (or equivalent) or demonstrable experience. It is desirable that you have experience of working with statutory and voluntary agencies.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Advisor
Location: Community based - Hillingdon
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing date: 25 October 2021
Interview date: TBC (Interviews will be conducted through Teams or Zoom)

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 614

This role is an Adviser working in our client's telephone based service. You will be the first point of contact via phone, letter, email or social media, for people affected by dementia. You will assess their needs and identifying desired outcomes, providing excellent support in the moment as well as referrals and signposting to ongoing support where needed.

Advisor Responsibilities:

Our client’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - their online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that they deliver.

Advisor Requirements:

They are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a telephone and e-mail based service. You will have excellent spoken and written English, be skilled in active listening and questioning skills, and have strong keyboard skills. A health and social care qualification, such as NVQ level 3 or equivalent would be an advantage.

Their service operates seven days a week and you will have the flexibility to support their service users across their working hours, which are currently Monday – Wednesday 9am-8pm, Thursday – Sunday 9am – 5pm. They will only be able to consider candidates who can commit to regular evening and weekend working as part of a rota.

Position: Dementia Advisor (Telephone)
Location: Belfast
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing date: 31 October 2021
Interview date: TBC (Interviews will be held via Zoom or Teams)

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 103 842

Telephone Adviser – Help Through Hardship

About the role

The Helpline is now being extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers. For the full description, please download the job pack below.

About you

The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support a team of volunteers.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

To apply to join us, please visit our website via the Apply button.

Closing date: 21 October 2021, 23:30

About us

Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for just over a year. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients. The Helpline is now being extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers.

Frontline Services Day Adviser

Full time at 35 hours

Home based, UK 

Salary: £25,375 - £28,420 Dependent on experience

Permanent

Closing date for applications is 02 November at 9am

Interviews will be held via video conference

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit two Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 7am and midnight.

You should have previous experience in working in a helpline or therapeutic support/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from and continuous good quality internet connection, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Debbie Harding, Frontline Senior Service Manager  Application forms forwarded to this email will not be accepted

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.