Thank you for your interest in the position of Volunteer & Helpline Coordinator at Switchboard in Brighton and Hove.

This year we’re celebrating our 45th birthday, and this landmark makes Switchboard the longest-running LGBT organisation in Brighton and Hove. This an important and exciting time to be joining the charity. Despite the challenges of 2020, Switchboard is in a solid position and we are looking forward to welcoming new colleagues to our team. Our vital work has never been more needed.

Switchboard is a charity for LGBTQ people looking for a sense of community, support or information.  We connect people and support them directly through specially developed Switchboard services or link them to other specialist organisations. Switchboard’s dedicated staff team run a number of services that offer information and support, befriending and social prescribing for LGBTQ communities.

We are now looking to recruit a coordinator for our volunteer team, with a focus on ensuring our volunteer-led helpline runs smoothly. This is Switchboard’s longest running project, we’ve provided a listening ear for LGBTQ people since 1975.

Please download the attached Application Pack and Application Form (below) and return to the email address specified by 5pm on November 11th 2020.

About the role: 

VoiceAbility are recruiting for a full time (37.5 hour) Helpline Referral and Information Advocate to work as part of our Helpline team. You will be the first point of contact for all enquiries and referrals across various advocacy services.

The Helpline Referral and Information Advocate will answer inbound calls, respond to emails and texts and process post in a fast-paced environment. You will be responsible for meeting key performance indicators and delivering excellent customer service.

Our Helpline Referral and Information Advocate have regular contact with the people we support, their family or friends and various professionals. The Helpline Referral and Information Advocate will take referrals and give initial information to people who may be marginalised or vulnerable, enabling them to access our Advocacy Services.

Advocacy can be vital for people who cannot speak up for themselves, or people who feel they do not have the power to do so. In your role as Helpline Referral and Information Advocate you will empower people to advocate for themselves where possible. Your work will also enable our advocates to offer people face-to-face advocacy that strengthen voices, supports human rights and changes lives.

Position: Helpline Referral and Information Advocate

Location: Home based 

Hours: 1 x 37.5

Starting Salary: £21,000 with future scope to earn up to £28,000 subject to annual performance appraisals

Benefits: 28 days annual leave plus bank holidays (pro-rata); 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Cycle to Work; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development.

Closing date for applications:  By midnight on Sunday 8th November

Interviews: Monday 16th November to held via Teams

To be successful, you must show that you would be able to:

• Provide low-level advocacy support and signposting to those who contact the service.
• Undertake a range of administrative activities, including monitoring activity and collating of statistics.
• Use a range of systems to support efficient, high quality processes and practices across the service.
• Demonstrate excellent communication skills with brilliant listening skills.
• Build and maintain strong working relationships with a variety of internal and external contacts, including people with communication issues.
• Identify and act appropriately where issues of safeguarding individuals arise.
• Use strong IT skills to accurately record information in line with policy and current data standards.
• Manage calls and emails to the service; obtaining and utilising relevant information from callers to handle calls effectively and ensure appropriate signposting or outcomes for the caller.

Desirable skills or experience:

• Previous experience of call handling or frontline reception work in Health, Social Care or Education or Third Sector organisations.
• Awareness of the Mental Health Act (1983, revised 2007), Care Act (2014) and Mental Capacity Act (2007) and The Principles of Human Rights and Advocacy.
• Experience of delivering excellent customer service in fast-paced and challenging environments

You may have experience of the following: Advocacy, Vulnerable Adults, Social Work, Healthcare, Policy, Legislation, Support Work, Charity, Third Sector, Advice & Guidance.

How to Apply:

To apply for this role, please complete the online application form using the person specification to give examples of how you meet the criteria for the role, outline your full employment history, and upload your CV. (NB your CV will not be used for shortlisting)

Interviews will be held using online video calling.

• £25,982 per year

• Full time (37.5 hours per week)

• Fixed term for 6 months with likely extension to 12 months

• Based at MindCare, Beckenham (currently home working)

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

The Bromley Dementia Support Hub is an exciting service delivered by a consortium of local providers working in partnership:

• MindCare Dementia Support, the specialist dementia arm of Bromley, Lewisham & Greenwich Mind

• Age UK Bromley & Greenwich

• Oxleas NHS Foundation Trust

The Hub provides comprehensive person-centred support to people with dementia and their carers, alongside training, raising awareness and community development to improve the experience of people with dementia.

Dementia Advisors provide advice and person centred individual support, including signposting and community bridge building to help people access community resources. With experience of working in health or social care, including in community based services, you will have good communication skills with assessment and support planning skills.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• People aged 16-25

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check.

Closing date: 11:59pm on Tuesday 3rd November 2020

Likely interview date: Wednesday 11th November 2020 (via Zoom)

• £25,982 per year
• Full time (37.5 hours per week)
• Permanent role
• Based in Shooters Hill and Greenwich

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 240 volunteers, we are one of the largest charities in the Mind network.

Greenwich MindCare Dementia Information and Support Service

Bromley, Lewisham & Greenwich Mind (BLG Mind) are commissioned by the Royal Borough of Greenwich to deliver the dementia advice and information support service. Greenwich MindCare supports people with a dementia diagnosis and their carers and works in close partnership with Oxleas Memory Clinic. The dementia advisors are situated alongside the Memory Service at Memorial Hospital thus ensuring a seamless route from diagnosis to accessing advice, information and support.

Greenwich MindCare service provision includes:

• Personalised advice and information
• Individual person-centred support planning
• Help to access other support, services and community resources
• Carer-specific workshops
• Follow up support and contact 

Dementia Advisors provide advice and person centred individual support, including signposting and bridge building to help people access community resources. We are seeking applicants with experience of working in health or social care, including in community based services, who possess good communication, assessment and support planning skills.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• People aged 16-25

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check. 

Closing date: 11:59pm on Sunday 1st November 2020

Likely interview date: Week commencing 9th November 2020

More information (including a Job Description and Person Specification) can be found on our website

Registered Charity: 1082972

Frontline Services Day Adviser

Full time at 35 hours

Home based, UK 

Salary: £21,000 - £25,000 Dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit Frontline Service Adviser on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to have a modern ICT set-up at home and you will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 09 November 2020.

Interviews will be held via video conference

Rape and Sexual Abuse Support Centre/Rape Crisis South London

Helpline Coordinator (Maternity cover)

Hours: Full time

Contract: 12 months

Rape Crisis South London (RASASC) has been running the Rape Crisis National Helpline since 1985 and has a reputation for excellence. The helpline is open 365 days a year to women and girls from 13 years old who have survived any form of sexual violence. We offer specialised confidential emotional support and referral information to organisations around the U.K.,  playing a vital role in ensuring survivors of sexual violence receive the help and support they deserve.

We are looking for someone to join our passionate all woman organisation to provide maternity cover for our Helpline Coordinator. The successful candidate will be confident in leading a team of Helpline volunteers, be able to manage the day to day operation of the Helpline, provide statistics to funders and support the training and development of new volunteers to the Helpline.

You should have a sound understanding of violence against women and girls, be able to represent the organisation to outside agencies, assist in the recruitment and accredited training of volunteers, monitor and evaluate the Helpline, liaise with other departments in our committed organisation and be part of the movement that is Rape Crisis.

We would like you to have excellent organisational and leadership skills as well as being efficient and empathic and able to work on the Helpline on occasions as well as a firm belief that violence against women and girls can be ended.

We believe too many women have had to be silent for too long about the abuse perpetrated against them.  We understand that after such silence it can be difficult to speak up at all, to find the words or to believe that anyone will listen. The helpline is here to support survivors to help them find their road to recovery.

The position is available from December 2020 to December 2021.

Closing date:  30th October 2020 at 5pm.

Interviews at the beginning of November.

About Scope

We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.

We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.

The Role

You will be joining us as an Customer coordinator to support the delivery of a new telephone support service for disabled households struggling with their energy bills funded by the Energy Industry Voluntary Redress Scheme. The helpline will help them through their unfair extra costs and additional vulnerability to fuel poverty.

The new service will sit within our Contact Centre in Leeds which provides a helpline for disabled people, their families, and professionals who work with them, covering all issues around disability, aswell as managing donations and enquiries from our donors. The role is funded from September 2020 to August 2022, with a soft launch to customers planned in November 2020.

About you

You will have excellent communication skills both verbal and written and be able to demonstrate experience in a customer facing role including experience of supporting customers remotely online and by telephone. You will have demonstrable experience of providing mentoring or similar support type.

Showing empathy and being able to respond positively to change while being able to deal effectively with conflicting priorities will allow to to succeed within this role.

It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families.

The hours for these roles will be varied over shift patterns from 8am to 8pm Monday to Friday.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Please note that successful candidates will be subject to an enhanced DBS check.

IPSEA is a national charity providing free legally-based independent information, advice and casework support to the families of children and young people with special educational needs and/or disabilities (SEND). 

We are recruiting a Legal Team Member to join our existing Legal Team of five. The role involves training and supporting IPSEA’s volunteers.

Our advice and information services, which are delivered by a network of around 150 highly-trained volunteers, include two helplines and a Tribunal Support Service which provides casework support for families who need assistance with preparing and presenting their cases at Tribunal.

This position calls for someone with a legal qualification or experience of providing legal advice in the area of SEND law. A team player with excellent verbal and written communication skills, you should also be able to work autonomously as this role is likely to be predominantly home-based.

For more information and to apply, please visit our website.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
Love providing an outstanding customer experience? Have a passion for fashion and a flare for visual merchandising? Social Media savvy? Quick at finding a diamond in the rough...then we want to hear from you.
We are recruiting a Shop Supervisor to join our diverse and engaged team in both our Elephant & Castle and Peckham shop. This role will involve working across two sites (3 days in Elephant and Castle, 2 days in Peckham).

You will:

• play an important role in maximising sales, working within a busy dynamic team and delivering an excellent standard of customer care to everyone entering our stores.
• work collaboratively with the Shop Managers and Assistant Shop Managers and will have the opportunity to support and develop our current team of community volunteers and Crisis members. 
• be involved in stock selection, pricing and merchandising
• have the opportunity to build upon your skills and develop your own career progression. 

About you
We are looking for a vibrant and enthusiastic person who is keen to learn new skills and join a busy and successful team.

You will bring:

• excellent standards of customer service
• knowledge of social media platforms such as Instagram and a keen eye for fashion trends
• the ability to work under your own initiative and deal effectively with conflicting priorities
• a passion for working collaboratively and enjoy working as part of a team in a fast paced and dynamic environment.
• an enthusiasm for learning
• the ability to deal with challenging situations and individuals with a range of needs.
• Importantly you’ll need to show a commitment to Crisis values and aim to end homelessness.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please Click on the 'Apply For Job' button below.

Closing date: Friday 6th November 2020 (at 23:59)

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies. 

Overall purpose of role:  

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.

• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.

• To provide line management to helpline sessional staff 

• To provide support and guidance to stalking advocates and volunteers where necessary.

• To support the Stalking Support Manager and National Stalking Helpline & Advocacy Manager where required. 

Please refer to the attached Job Descritption and Person Specification.To apply, please submit your CV and a covering letter addressing the shortlisting criteria. Please note, applications without a covering letter will not be considered. 

This is a Fixed Term Contract until March 2022.

We will be reviewing applications as they come in and we will close the vacancy once a suitable candidate is identified. 

37.5 hours per week, 12-month fixed term 

Flexible location (home, Bristol office or London office) with regular travel across UK 

Our training programme significantly improves the ability of domestic abuse professionals and other frontline responders and organisations, including police, children’s social care staff, and corporate HR and community teams, to identify and respond to domestic abuse and closely linked issues. We take a holistic approach, looking at the whole family and the connections between them to keep families safe sooner, and offer a whole range of training products to develop people who support them, including accredited professional training (e.g Idva, Ypva), accreditation of specialist DA services (Leading Lights), and bespoke services for public, voluntary and commercial organisations. 

Our training programme across England, Wales, Scotland and Northern Ireland aims to create: 

• user value: with learners who attend our training feeling more confident and better equipped to fulfil their role 
• social value: with measures showing professionals who attend our training provide more effective interventions for those who experience abuse 
• financial value: responsible for generating around a third of SafeLives’ annual income

​As one of SafeLives’ trainers and assessors you will be part of the SafeLives learning and accreditation programme, with shared responsibility for developing, delivering and continuing a range of courses from within our suite. More broadly, you will work to ensure that SafeLives’ training programmes are in line with our strategic priorities and are of the highest quality, including course development and delivery with external partners and associate trainers. 

You will combine teamwork with working independently on a day-to-day basis at home, in SafeLives’ Bristol or London office and at training locations. 

This role offers a unique opportunity to influence the performance of professionals within the domestic abuse and related sectors at a national level as well as the response of other frontline or first responders in the public, voluntary or commercial sectors, and thus help address the risks faced by victims of domestic abuse. 

Benefits include a generous package including: 25 days’ holiday a year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter, CV and equal opportunity form.

Closing date: 26th November 2020.

SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.

No agencies please.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
• To provide line management to helpline sessional staff
• To provide support and guidance to stalking advocates and volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Fixed Term Contract for 6 months

Closing Date:  We will be reviewing applications as they come in. We will close the vacancy once a suitable candidate is identified.

Please refer to attached Job Description and Person Specification. To apply, please submit your CV and a covering letter addressing the shortlisting criteria.   Applications without a covering letter will not be considered.

Background: Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through Supporting people; Education; and Campaigning. Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

Overall purpose of role:

The overall purpose of the role is to provide expert advice and advocacy to victims of stalking.

• To give guidance and information by telephone, email and face to face to those affected by stalking.
• To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims. 
• To provide support and guidance to volunteers where necessary.
• To support the Stalking Support Team Leader and Helpline Manager where required.

Fixed Term Contract until March 2022.

Closing Date:  We will be reviewing applications as they come in. We will close the vacancy once a suitable candidate is identified. 

Please refer to attached Job Description and Person Specification. To apply, submit your CV and a covering letter, addressing the shortlisting criteria.Applications without a covering letter will not be considered. 

Location: Office base Islington travel, will be required across North and Central London boroughs including Barnet, Enfield, Camden, Haringey and Islington

Salary:
Qualified applicants (with an accredited VAWG /ISVA qualification) dependent on experience:  27k-29k per annum. 
Unqualified applicants, dependent on experience: £26k-£27k per annum

Hours: 37.5 hours per week
Contract: permanent 
Vacancy Reference:SWA3004

Closing Date: 2nd November 2020 9am 
Interview Date: 5th November 2020

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

North London Rape Crisis offers range of services to women age 13 + who are experiencing or have experienced any form of sexual violence in their lives. We offer a safe and non-judgmental space to women living, working or studying across London boroughs of Westminster, Kensington and Chelsea, Camden, Islington, Haringey, Barnet and Enfield. 
Our expert team provides helpline support, advocacy (ISVA) support including specialised ISVA for women with complex needs. We also provide one to one and group counselling to survivors as well as short term one to one counselling support to survivor’s family and friends. It is an inclusive service and support all ages, disabilities, sexualities, gender identities including non-binary, ethnicities, and religions. 
The service will be open 9.00am to 5.00 pm however, appointments can be arranged outside of these if required.   

About the Role

The role of Independent Sexual Violence Advocate (ISVA) is with the Rape Crisis service in North London. You will work within a multi-disciplinary team to provide a pro-active crisis intervention and ongoing support service to women survivors of sexual violence including recent and non-recent rape and within and outside of the criminal justice system. 
Preference will be given to an accredited Independent Sexual Violence Advocate (ISVA)

About You

The ideal candidate will have completed ISVA training and have experience of supporting women affected by sexual violence. You will have a clear understanding of the effects of and issues facing women who have experienced sexual violence, as well as understanding of the Criminal Justice System. You will be able to communicate with people from a range of backgrounds and create good working relationship with service users as well as partner agencies. 

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.