Helpline jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £22,932 per annum pro rata (£12.60/hour)
Location:Caerphilly
Contract Type: Permanent in line with funding -Workplace based
Hours & working Pattern:
14 Hours per week - Saturday and Sunday 9.30am - 5.00 pm (Incorporating 30 minutes of unpaid break during each shift)
Team members are offered the opportunity to undertake additional shifts to cover absences.
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Project Manager
Purpose of the post: Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities
Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
Respond appropriately to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, reporting concerns to your line manager without delay
Carry out Initial Contact Assessments, working alongside refuge or on call colleagues identifying together which support options best meet the individual's needs and preferences, prioritising need and risk
Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation.
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements.
Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues.
Keep Routes to Support updated with current refuge vacancies to support access and referrals
Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities.
Ensure contributions to records are factual, person-centred, accurate, timely, and confidential, using Cyfannol’s Case Management System and other internal records.
Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
Assist in providing the organisation’s out of hours response:
- Respond to all out of hours phone calls from the Live Fear Free Helpline, other refuges or Tier 2 and 3 on call colleagues across Cyfannol ensuring effective communication and continuity of support across the team.
- Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk.
- Provide support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response.
- Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team.
- Complete handovers at the end of each shift, both face to face and via email, to ensure consistency, safety and shared understanding across the team.
Housing Management:
Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity.
Carry out routine monitoring of CCTV and security systems to help maintain a secure setting for residents and staff.
Complete and record daily and weekly health and safety checks as directed by the Facilities Coordinator, ensuring refuge spaces meet required standards.
Ensure communal areas are safe and secure before the start of sleep-in shifts, creating a settled environment for the night.
Report repairs and maintenance issues promptly, liaising directly with landlords or housing associations, and involving the Facilities Coordinator when needed.
Provide access to contractors attending the building and monitor their presence to ensure safety and accountability.
Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure.
Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed.
Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices.
Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines.
Clean private bedrooms/flats between occupancies as promptly as possible to prepare for Routes to Support listings.
Wash and change bed linen, towels, cot bedding, and similar items between occupancies to maintain hygiene and comfort.
Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal.
Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach.
Liaise with community neighbours when necessary, seeking guidance from your line manager to ensure respectful and constructive communication
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
Registered Charity 
51 - 100
The client requests no contact from agencies or media sales.
Thank you!
Are you ready to lead and shape the future of Dogs Trust’s estates and facilities?
We’re looking for a Head of Estates, Facilities and Safety to oversee our commercial property portfolio, including our London office. You’ll manage a dedicated team, tackle operational challenges, control costs, and ensure our properties continue to support the charity’s mission to improve the lives of dogs.
What does this role do?
As Head of Estates, Facilities and Safety, you will:
- develop and deliver a long-term commercial property strategy, working with colleagues responsible for centres and shops.
- lead health, safety, and risk management across all properties and embed risks into business continuity planning.
- oversee leases, contracts, and agreements to maximise value, minimise risk, and ensure compliance.
- manage budgets, identify cost-saving opportunities, and ensure properties support financial sustainability.
- oversee facilities management, maintenance, and development projects, including the London office.
- support sustainability initiatives to reduce environmental impact and achieve net-zero targets.
First stage interviews for this role are provisionally scheduled for week commencing 8thDecember 2025 and will take place on Teams. Second stage interviews are provisionally scheduled for 18th December 2025 at our London office.
Could this be you?
To be successful in this role, you'll need senior-level experience in property and facilities management, ideally with a RICS Certificate. You'll have strong commercial and financial acumen, be an effective communicator, and able to make strategic decisions under pressure. You'll understand building regulations, health and safety, compliance, and sustainability, and have proven leadership in developing high-performing teams across multiple sites.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Are you passionate about driving change and transformation in a dynamic organisation?
Dogs Trust is looking for a Head of Business Change to lead the development and delivery of a comprehensive change management framework. You will coach and develop your team to support senior leaders and department heads in driving transformation, improving operational efficiency, and helping the charity achieve its long-term strategic goals.
What does this role do?
As Head of Business Change, you will:
- Lead, manage, and coach the managers in your team, building a high-performing team and fostering a culture of continuous improvement across the charity.
- Champion change across the organisation, ensuring staff are engaged, aligned, and supported through transformation initiatives.
- Develop, implement, and maintain a robust Change Management Framework to provide a clear, structured view of all organisational change and guide teams through transitions.
- Oversee change initiatives, working with leaders and project teams to assess impact, implement solutions, track progress, and measure success.
- Support business improvement and long-term planning, using methodologies like Lean or Six Sigma to optimise processes, drive efficiency, and enable sustainable improvements.
First stage interviews for this role are provisionally scheduled for Wednesday 10th December 2025, and will take place on Teams. Second stage interviews are provisionally scheduled for Tuesday 16th December at our London office.
Could this be you?
You will have senior-level experience in change management, business transformation, or project management, ideally in the charity, public, or non-profit sector. You will be a strong leader, able to influence and engage teams, and have a proven track record of implementing successful change strategies and frameworks. You will be analytical, a skilled problem-solver, and an excellent communicator, able to work with senior stakeholders and drive continuous improvement across the organisation.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Are you ready to lead a procurement function that truly makes a difference?
We’re looking for a values-driven Procurement Manager to ensure Dogs Trust secures the best value from its goods and services. Overseeing a small team, you’ll champion robust procurement practices, support our sustainability goals, and drive cost efficiencies that enhance operational effectiveness and long-term financial sustainability.
What does this role do?
As Procurement Manager, you'll:
- Lead and develop the Procurement function, embedding new ways of working and collaborating across the charity.
- Manage, support and develop a small team through effective supervision and coaching.
- Establish and roll out procurement policies, processes, staff guidance, training, KPIs and reporting.
- Build commercial and negotiation capability across the organisation through training and mentoring.
- Manage contracts and supplier activity, including tender processes, contract reviews, and identifying opportunities for best value and efficiencies.
Could this be you?
To be successful in this role, you’ll need considerable experience in a senior procurement role, with a commercial focus and advanced negotiation skills to ensure Dogs Trust gets the best value for money. You’ll need strong communication skills, with the ability to communicate often complex information to lay audiences, while also having excellent attention to detail. A professional procurement qualification is desirable.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Are you ready to help deliver great value for a charity making a real difference?
We’re looking for a Procurement Officer to support the sourcing of high-quality goods and services while ensuring Dogs Trust achieves the best value for money. Working closely with the Procurement Manager, you’ll help deliver effective procurement and contract management services and provide deputising support when needed.
What does this role do?
As a Procurement Officer you will:
- Support colleagues across the charity with procurement activity, including tenders, sourcing, negotiations and service reviews.
- Research and source products and services from reputable suppliers, negotiating contracts to secure strong value and terms.
- Build and maintain positive supplier relationships, while monitoring spend to identify savings and efficiencies.
- Ensure procurement activity complies with policies, regulations and best practice, staying informed on market and sector trends.
- Review existing contracts, identify improvement opportunities, and provide ad hoc procurement advice to teams.
Could this be you?
You’ll bring experience across multiple procurement categories (including technology), strong negotiation and communication skills, and the ability to analyse data and solve problems with a focus on value for money. Highly organised and detail-driven, you’ll be comfortable managing deadlines and priorities, skilled in using Microsoft Office and procurement software, and committed to the aims and values of Dogs Trust.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Are you ready to help keep our teams moving safely and sustainably?
We’re looking for a Fleet Officer to manage the day-to-day operations of our charity’s vehicles, ensuring full compliance with regulations and internal policies. You’ll oversee leases, replacements, insurance administration and monthly reporting, while supporting Dogs Trust’s transition to a fully sustainable fleet.
What does this role do?
As a Fleet Officer you will:
- Manage day-to-day fleet operations, including vehicle maintenance, ordering, off-leasing and responding to colleague queries.
- Maintain accurate driver and vehicle records, ensuring compliance with insurance, licensing and internal policies.
- Produce monthly fleet reports and monitor telematics, driving standards, fuel use and progress toward sustainability targets.
- Coordinate with service providers for repairs and inspections, and support the Facilities and Fleet Manager with contracts, research and value-for-money initiatives.
Could this be you?
You’ll bring proven experience managing a fleet, strong contract and lease management skills, and excellent communication and negotiation abilities. Highly organised and detail-focused, you’ll be comfortable working under pressure, managing budgets, and delivering cost-effective solutions, with proficiency in Microsoft Office and a commitment to the aims and values of Dogs Trust.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Salary: Grade 3 - £31,600 per annum
Contract: Permanent
Location: Merseyside Hub – currently based in Anfield with plans to move to Liverpool City Centre in 2026
Hours: Full time - 37.5 Hours per week
Closing date: Sunday 4th January 2026 at 11.30 pm
Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will be delivering high quality housing advice and advocacy, in line with our local community plans for Merseyside and will work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, by liaising and advocating with local authorities, housing associations and private landlords. This will include taking referrals from community and advice groups and our National Emergency Helpline, as well people self-referring in person at the Hub.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops to ensure that people with lived experience of homelessness have opportunities to share their stories, voice their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. This is a challenging, front-line role where you will have a real opportunity to help people improve their lives.
About you
• Listen to, engage and work with individuals and communities, including people with lived experience of homelessness.
• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.
• Experience of carrying out casework related interviews and maintaining detailed case records.
• Advise and support clients to make informed decisions.
• A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Merseyside Hub is a team of seventeen, and you will be a key member of the Housing Rights team, defending the right to a safe home. This team works closely with colleagues in our Legal Team as well as our colleagues in community fundraising, community organising and lived experience. Each of Shelter’s eleven hubs across the country have their own local priorities based on the issues experienced by our clients. For Merseyside, we focus on homelessness, temporary accommodation, the private rented sector and social housing. We want people in Merseyside to be able to access the advice and support they need to secure and keep a home. We believe everyone has the right to reside in accommodation where conditions do not negatively impact their health.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Prospectus is delighted to be supporting a national charity in the search for a Trusts and Foundations Manager to join their collaborative High Value Relationships team.
This national charity focus on improving the lives of people facing financial hardship in later life. Their helpline and expert advisers offer free, practical support to older people without enough money to live on. Through their grants programme, they support hundreds of local organisations working directly with older people across the UK.
As the Trusts and Foundations Manager, you will be responsible for leading, developing, and delivering the organisations Trusts and Foundations fundraising. This will involve line managing and working with a Senior Trusts Officer to continue securing grants of £50k and personally led on donors capable of giving £50k to £1m+. Looking to build upon existing relationships and developing new relationships with trusts and foundations, this role will focus on multi-year funding and long-term relationships.
To be successful as the Trust and Foundations Manager you will have proven experience of securing six figure gifts from trusts and foundations. This person will also have evidence of growing income from trusts and foundations and ideally have line managed others before. They will be passionate about the work of Independent Age and be excited to join an ambitious team.
This is a permanent and full-time role with a salary of £46,227 (office based and hybrid) or £41,607 (home-based). This organisation offer a range of flexible working arrangements, from a 9-day fortnight and flexible working hours to hybrid working. If you need a different form of flexibility, they are always happy to talk flexible working.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.
This organisation is committed to safeguarding and follows Safer Recruitment practices to ensure they are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. The role also requires a basic DBS certificate.
Thank you!
Location: Milton Keynes Centre
Hours: 37.5 per week
Salary: £25,233 (unqualified) / £26,247 (qualified)
Contract: Permanent
Work Pattern: Monday–Friday, 9:00–17:00 (some flexibility)
Closing Date: 4.11.2025
About Us
MK Act is a long-established domestic abuse charity with over 50 years’ experience supporting individuals and families across Milton Keynes. We provide refuge, advocacy, and long-term support, helping survivors rebuild their lives with dignity and safety.
We are seeking a committed and resilient IDVA to join our Crisis Intervention Service. You will provide intensive, one-to-one support to survivors at high risk of serious harm, ensuring risks are reduced, safety plans are robust, and multi-agency protection is co-ordinated. This role suits someone calm under pressure, confident working with complex risk, and passionate about safeguarding and advocacy.
Why Join Us?
- Make a life-changing impact for high-risk survivors
- Supportive, specialist team
- Opportunities for professional development
- 25 days’ annual leave (pro rata) + bank holidays
- Additional paid birthday leave
- Free annual eye test
- Opportunity to grow as the charity expands, including plans for a new refuge
Key Responsibilities
- Provide an emergency response and intensive support to high-risk survivors.
- Complete risk and needs assessments and develop personalised safety plans.
- Explain housing, civil, and criminal justice options and support clients through legal processes.
- Maintain accurate, confidential case records and escalate risk appropriately.
- Deliver support via helpline, walk-ins, appointments, and access to refuge space.
- Signpost to relevant services and participate in MARAC.
- Advocate for clients and build strong multi-agency relationships.
- Support delivery of group programmes such as Freedom and Recovery Toolkit.
- Work within safeguarding policies, make timely referrals, and follow data protection requirements.
- Maintain professional standards, attend training, supervision, and reviews.
About You
You will thrive in this role if you are calm, resilient, and committed to ensuring survivors receive effective and timely protection.
Essential
- Strong understanding of domestic abuse and its impact on survivors and children.
- Ability to manage crisis situations with clarity and professionalism.
- Excellent communication and advocacy skills.
- Experience supporting people from diverse backgrounds.
- Confidence working within multi-agency frameworks.
- Ability to maintain accurate records and handle sensitive information.
Desirable
- Experience as an IDVA, caseworker, or in a safeguarding role.
- Knowledge of criminal justice processes.
- Experience delivering group work.
- Experience working within accredited or quality-assured services.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at a pivotal moment as we transform 100 years of sight loss support for the digital age. You'll be the reassuring first voice for people navigating technology challenges, helping them discover independence they didn't know was possible.
This isn't your typical customer service role. At BWBF, you'll support people with sight loss as they explore technology, and connect with the digital world. Every call matters - from helping someone hear their first audiobook to guiding them through video-calling their grandchildren.
Working with our distributed team across the UK, you'll handle enquiries with empathy and efficiency, knowing that your patience might be the difference between someone giving up on technology or discovering new freedom. You'll collaborate with our Service Delivery team to ensure every person gets the right support at the right time.
We need someone who combines natural warmth with practical problem-solving, who finds satisfaction in small victories, and who understands that behind every technical query is a person seeking independence.
In return, you'll gain skills in assistive technology, work flexibly with a supportive team, and go home knowing you've genuinely improved lives. This is meaningful work with tangible impact.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a prayerful and spiritually mature priest to serve as Senior Chaplain to the Bishop of Peterborough. This is a varied and rewarding role, supporting the bishop in her ministry across churches, chaplaincies, schools, and communities. The successful candidate will be theologically able, liturgically sensitive, administratively efficient, and committed to promoting the vision of the diocese.
Key Responsibilities
- Support the bishop in liturgical, missional, and pastoral areas.
- Draft correspondence and respond to emails on behalf of the bishop.
- Represent the bishop at events, meetings, and task groups.
- Maintain and update bishop's guidelines; advise clergy on queries.
- Support health, military, schools, and prison chaplains.
- Prepare briefing papers for the House and College of Bishops and General Synod.
- Build and maintain networks across civic, commercial, and educational sectors.
- Provide pastoral care for clergy and lay leaders.
- Oversee the administration of licences and legal documents.
- Act as a safeguarding liaison and participate in core groups as required.
The post holder is required to have the following to be successful in the role:
- Demonstrates a deep and secure faith with a strong pattern of prayer.
- Has excellent interpersonal and communication skills.
- Is liturgically skilled and honours the breadth of traditions in the diocese.
- Offers effective pastoral care with tact, diplomacy, and confidentiality.
- Possesses strong organisational skills and attention to detail.
- Understands Canon Law and Church of England processes.
- Shows good judgment and discernment in pastoral and disciplinary contexts.
- Has a positive, pragmatic approach to problem-solving.
- Enjoys variety and sees this role as a calling to support the mission of the diocese.
Your Salary
- A salary of £34,069 per annum.
- Clergy already in the Church of England Funded Pensions Scheme (CEFPS) will have the option of either remaining in this scheme or joining the PB14 scheme. In addition to the employer age-related contribution (between 8-15% of salary), the employer also matches the employee contributions in whole percentages up to 3%. Employees enrolled into PB14 will be automatically enrolled to contribute 3% of their pensionable salary. The employee can choose to increase or decrease their contribution at any time
Your Benefits
- Housing will be provided to enable the postholder to carry out their duties.
- Access to Occupational Health, and an Employee Assistance Programme.
- 36 days annual leave plus eight bank holidays.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
- Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Apply for eligibility for an Eyecare voucher.
Key Requirements
- The Chaplain's main place of work is Bishop's Office, The Palace, Peterborough, PE1 1YB
- The expectation is that the Chaplain will work a similar time commitment as a parish priest. As a general rule, the Chaplain will be expected to work office hours of 9.00 am to 5.00 pm with a break for lunch. There is an expectation of some work and ministry being exercised outside office hours. There will be some evening and weekend commitments.
- The post is subject to Safer Recruitment Processes and a satisfactory Enhanced DBS (Disclosure and Barring Service) Disclosure with a check of the barred lists.
Interviews will take place in person on 11 December 2025.
Thank you!
Are you ready to lead a meaningful programme that connects people’s memories and legacies with lasting impact?
We have an exciting opportunity for a Legacy Giving Manager to shape and deliver our legacy and in-memory strategy, inspiring supporters to see how gifts in Wills and donations made in remembrance can transform lives. This is a wonderful opportunity to lead a talented team, oversee high-quality campaigns, and ensure every supporter experience reflects our values.
Key Responsibilities:
- Develop and deliver the Legacy & In-Memory Giving programme, aligning it with the wider Individual Giving strategy
- Lead and motivate a dedicated team, supporting collaboration and professional growth
- Implement data-driven and audience-led legacy and in-memory marketing campaigns that grow pledger numbers and increase engagement
- Responsible for legacy case management and be the strategic lead for our legacy consultancy partner, ensuring compliance and efficiency
- Support the development and management of stewardship programmes for enquirers, pledgers and in-memory donors, providing sensitive and effective supporter care
- Embed a culture of legacy and in-memory giving increasing awareness and knowledge
- Support the delivery of events to inspire new supporters and strengthen relationships with existing ones
- Monitor performance, analyse results, and use insights to continually enhance the programme
About You:
- Experienced in developing and delivering legacy or individual giving strategies across multiple channels
- Proven experience of team leadership and line management
- Excellent communicator, able to build positive relationships with colleagues, agencies, and solicitors
- Experienced in donor stewardship, with an understanding of how to create meaningful supporter journeys
- Organised and proactive, able to manage multiple projects and deadlines with accuracy and care
- Ability to analyse data and apply insights to improve campaigns and outcomes
- Experienced in budget management, forecasting, and reporting
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
The full job description and further information about working for the MND Association is available in the candidate pack.
Interviews will take place in January 2025.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: Expectation to attend the office 1 day per week, with flexibility to attend more when required. Monthly travel to Northampton is also expected as part of this role.
The client requests no contact from agencies or media sales.
Thank you!
Job Purpose
• To ensure that the voice of Older People is heard by decision makers across East London and help them to shape areas of public policy affecting older people at a local level.
• Ensure that AUKEL is accountable to older People in the design and delivery of our Strategy and Services
• To co-design and co-produce with older people user involvement projects in Hackney, Newham and Tower Hamlets.
Key Tasks
• To increase OPRG membership and strengthen participation by developing relationships, partnerships and trust with local VCSF groups.
• To support Older People to engage in opportunities to lead, shape services, promote their interests and participate in external forums, events, focus groups, research and surveys etc.
• Represent the interests of members at key stakeholder meetings and groups
• Support members to access cross cutting AUKEL services e.g. digital inclusion programme, social activities and supporting our integration and internal referral
• Co-ordinate meetings of the OPRGs, including mailings, arranging speakers, convening, minuting, publicity and delivery.
• Measure and report on the delivery of this work and its impact through effective monitoring, reporting and data analysis and narrating client stories.
• To work with colleagues across AUKEL, to promote the OPRGs and other user voice initiatives and to connect our wider services with your project.
• Supervise volunteers to support the delivery of this work
Experience
Essential
• Of co-production.
• Of developing productive, collaborative relationships with voluntary, faith and community
sector partners.
• Of working with older people
Desirable
• Of monitoring and evaluation
• Of event management
Knowledge & Understanding
Essential
• Understanding of confidentiality policy and practice.
• Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
Desirable
• Knowledge of services available to older people and their carers (e.g. through health service, social services, voluntary sector).
• Of the public policy environment affecting older people.
Skills/Attributes
• Excellent communication skills both written and verbal.
• Excellent IT skills
• Ability to work on own initiative and within a team.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Additional Requirements
• This post requires travel across the three boroughs in which we work.
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
Additional Info
• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities
and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake all other reasonable and related tasks allocated by line management.
• This JD does not form part of your contract of employment.
The client requests no contact from agencies or media sales.
Thank you!
Salary: Grade 1.2 - £24,938 per annum pro rata
Location: Sheffield
Part time: 18.75 hours working Monday from 1.15pm to 5pm & Thursday and Friday from 8.45 am to 5pm. Please note this working pattern is not negotiable owing to the needs of the service
Contract:Permanent
Closing date: Sunday 7th December 2025 at 11.30 pm
Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.
About the role
You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration. Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.
About you
With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We enable decision making
- We work together to achieve our shared purpose
Please note, your application will not be accepted without a supporting statement.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Are you an experienced administrator who is passionate about animal welfare?
We’re looking for an Individual Giving Coordinator, who will play a critical part in coordinating activity and supporting leadership across our Individual Giving directorate, which includes various fundraising teams.
What does this role do?
As Individual Giving Coordinator, you’ll:
- work closely with Heads of department across Individual Giving, regularly updating to key project plans and owning the administration of the full fundraising plan for the directorate,
- play an instrumental role in the smooth running of team events, from planning for conference to taking minutes and distributing actions at meetings,
- Prepare data for use across the directorate, including preparing regular and ad-hoc reports for internal and external audiences,
- collaborate with colleagues in internal communications to ensure the work of the directorate is shared with the rest of the organisation consistently.
Interviews for this role are provisionally scheduled for week commencing 15th December 2025 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need some experience providing administrative support to a team, preferably combined with a good understanding of fundraising. You’ll have excellent time management and organisational skills, as well as strong communication skills to interact with a variety of stakeholders. You’ll need some project management skills, with experience of coordinating multiple, competing priorities and working closely with leadership to move projects forward.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.