Helpline jobs

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities -

To develop and deliver family support and play sessions to children, young people and their mothers in refuge and the community. To lead on domestic violence awareness raising sessions with children/young people and professionals.

Experience Required -

Working within a children and family setting with women and children affected by domestic violence 

Assessing and working to meet children’s needs in a holistic way 

Developing and maintaining effective working relationships with external agencies 

Delivering play activities for children 

Delivering training and awareness sessions

Working within safeguarding guidelines and legislation to protect and promote the well-being of children and vulnerable adults

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website. 

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Want to make a difference to people’s lives? Then join our small team at Immunodeficiency UK, a charity devoted to supporting people living with poor immune systems.

About Immunodeficiency UK

Our charity aims to create an environment that ensures those affected by immunodeficiency have the knowledge to live fully, manage their condition effectively, and have their health needs understood and addressed by the healthcare system.

Each year we help hundreds of people through our helpline, educational resources, practical support, hardship grants, and our strong patient voice. We work on a range of projects to help improve patient care. You can find out more about our work by visiting our website and reading our annual impact reports..

This is a varied and interesting opportunity working for a charity that goes above and beyond in supporting people with primary and secondary immunodeficiency. The role offers an opportunity to exercise your creativity on varied and interesting projects that can make a real difference. You will receive excellent support and encouragement from our CEO and Trustees.

Responsibilities

As the Digital Communications and Fundraising Officer, you will play a key role in raising the charity's profile and awareness of primary and secondary immunodeficiency, growing supporter engagement, and generating income to support our work.

• You’ll develop and implement a digital communications strategy
• You’ll create and publish content across our website, email, social media and digital publications
• You’ll manage the website, ensuring content is accurate, accessible and up to date
• You’ll produce multimedia content — graphics, video, photography and case studies
• You’ll manage our social media accounts and our monthly newsletter
• You’ll plan and deliver digital fundraising campaigns
• You’ll create fundraising appeals, supporter communications and impact reports
• You’ll gather and share impact stories using a storytelling approach

This job is for you if:

• You’re confident in managing social media and creating digital content
•  Are familiar with email marketing platforms, customer relationship management (CRM) systems and                WordPress
• Have experience in planning and delivering fundraising or marketing campaigns
• Have strong organisational skills and the ability to manage multiple priorities independently

Charity or non-profit experience is a plus, as are graphic design or video editing skills.

Diversity and inclusion

Immunodeficiency UK is committed to equality, diversity and inclusion, and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

Closing date is Friday 4th September at 5pm. Applications generated by AI will not be considered.

Interviews will take place the week commencing 14th September. 

As our Corporate Development Executive (Sponsorship), you'll play a key role in securing corporate sponsorship and fundraising income across a diverse portfolio of events. This brand-new Corporate Development Executive opportunity offers the chance to work across research, fundraising, campaigning and policy, helping to create sustainable income that supports people affected by motor neurone disease (MND).

Working closely with internal teams and external partners, the Corporate Development Executive will lead sponsorship activity for the world-renowned International Symposium on ALS/MND while helping to grow long-term corporate engagement across the MND Association.

Main Responsibilities

• Secure sponsorship income from national and international corporate organisations, including pharmaceutical and biotech companies
• Lead sponsorship activity for the International Symposium and other Association-wide events
• Identify, research and develop new sponsorship opportunities and prospect pipelines
• Create tailored corporate sponsorship proposals and presentations
• Build and maintain strong relationships with sponsors, prospects and key stakeholders
• Deliver excellent sponsor stewardship before, during and after events
• Plan and coordinate fundraising activity across events to maximise income and engagement
• Work collaboratively with research, fundraising, events and partnership teams to develop new opportunities
• Monitor performance, maintain CRM records and provide income and impact reporting

About You

Essential

• Experience securing corporate sponsorship, partnership income or significant corporate gifts
• Experience working with pharmaceutical, biotech or related industry organisations
• Strong understanding of the ABPI Code of Practice 2024
• Excellent communication skills, including proposal, presentation and bid writing
• Ability to build credible relationships with corporate partners and senior stakeholders
• Willingness to travel across the UK, with occasional international travel, evening and weekend work as required

Desirable

• Experience engaging corporate partners around scientific research or innovation
• Experience delivering or supporting fundraising activity at events
• Experience using CRM systems to manage relationships and income

Hybrid working Expectations: One day per week Northampton office attendance required. Willingness and flexibility to attend meetings andevents as required – this includes the opportunity to attend our 37th International Symposium, this year hosted in Amsterdam!

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters. 

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

Experience Required -

Providing practical and emotional support to women and children affected by domestic violence 

Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc. 

Developing and maintaining effective working relationships with external agencies 

Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.

Full-time, permanent contract
£28,644 per annum

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline: 10am on Monday 14 September 2026

Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?

Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?

We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.

It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.

We will be expanding the team at regular intervals. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.

About the role

As a Suicide Bereavement Advisor you will:

• Manage a caseload of assigned clients.

• Provide emotional and practical support to clients over the phone and via email and SMS.

• Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.

• Provide information and advice about practical issues they may be dealing with.

• Where appropriate, refer them to our Counselling Service and help them to fill in the application form.

• Support them to access other relevant services through signposting.

• Log all contacts in our client management system, ensuring accurate records are kept and maintained.

• Meet agreed performance standards around call duration, timely note completion and consistent caseload management, in line with our commitment to fairness and consistency for clients and team.

• Help with ongoing initiatives to improve our services, including opportunities to contribute to resource creation, training and presenting, and wider projects.

• Support the Client Care team where needed, including covering the phone line and helping with administrative tasks when available.

• Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.

• Attend and contribute to team and staff meetings.

• Attend training, conferences and workshops in line with continuous professional development.

• Represent the charity at relevant events

• Work in accordance with our values and follow all policies and procedures.

This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.

About you

You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.

Key attributes we are looking for include:

• A warm, empathic manner

• An ability to listen without judgement

• Calmness when dealing with people in distressing or challenging situations

• Able to work independently and as part of a team

• An enthusiasm to learn and to develop knowledge and skills

• Confidence in using digital technology

• Attention to detail, especially when it comes to record keeping

You will live within commuting distance of our office in Westminster.

We are committed to Equality, Diversity, and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.

Help amplify the achievements and generosity of supporters making a difference to people affected by motor neurone disease (MND).

As a Communications Officer, you will build strong relationships, identify media opportunities and create engaging content across multiple channels to maximise income generation. You'll be confident managing a varied workload, working collaboratively with stakeholders and delivering high-quality communications that make an impact.

This is an excellent opportunity for an experienced communications, PR or media professional who enjoys combining creativity with strong planning and organisational skills. As Communications Officer, you'll help showcase the incredible efforts of fundraisers, donors, partners and supporters, ensuring their stories reach and engage the right audiences.

If you're a proactive Communications Officer who thrives on building connections, developing meaningful content and delivering communications that drive engagement, we'd love to hear from you.

Main Responsibilities

• Develop strong relationships with Income Generation colleagues to support effective communications planning
• Create and deliver communications plans for fundraising campaigns and events across multiple channels
• Identify opportunities to share stories from fundraisers, donors, partners and supporters
• Support large fundraising events with end-to-end communications activity
• Promote supporter stories through regional and national media opportunities
• Provide communications advice and support to internal teams, partners, trusts and donors
• Work with colleagues to develop engaging written, audio and video content
• Identify spokespeople in the Income Generation team and support with training and briefing to represent the Association's work.
• Collaborate with internal communications teams to keep staff informed of fundraising activity

About You

• Experience working in communications, public relations or media
• Excellent written and verbal communication skills
• Experience managing and prioritising multiple tasks to meet deadlines
• Ability to build effective relationships and work collaboratively
• Confidence communicating with a range of internal and external stakeholders
• Creative thinking and the ability to identify engaging storytelling opportunities
• Strong organisational skills and attention to detail
• A positive and supportive team-focused approach

Hybrid working Expectations: 1 day per week office attendance in Northampton

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters. 

Young Carer Coordinator & Club Lead

Full-time 35 hours per week (5 days)

Salary £27,328

Office base – Harlow or Maldon Office

Could you support young carers in building confidence, resilience, and brighter futures?

We have an exciting opportunity for a Young Carer Coordinator & Club Lead to join our team, supporting young people across West Essex who are caring for a family member. This is a rewarding and varied role that involves both one-to-one and group work with young carers, helping them improve their emotional wellbeing and navigate the challenges they face. As part of the role, you will also take the lead in running a regular Young Carer Club, creating a safe and welcoming space where young carers can take part in activities, build friendships and have time away from their caring responsibilities.

You will have experience working with children or young people in settings such as youth work, education, health, or social care. You’ll be passionate about making a difference and creating safe, supportive spaces for young carers to be heard, grow, and thrive.

Action for Family Carers is a thriving charity which for over 30 years has been providing support for Adult Carers and Young Carers – people with unpaid, caring responsibilities for others.  We are a Carers Trust Network Partner and Trusted Charity.  We provide support, information, counselling, Young Carer clubs and respite care across Essex, working within schools, with GP practices and in a variety of community settings.

Responsibilities will include:

       Building trusted relationships with young carers and their families

       Delivering tailored one-to-one and group support in schools to meet individual needs

       Developing engaging activities and resources

       Leading a regular Young Carer Club, including planning and delivering activities and coordinating Club Assistants and           volunteers

       Working closely with schools and community partners to raise awareness

       Helping young carers shape the services that support them

       Keeping clear and accurate records of support provided

       Supporting wider organisational goals, including fundraising

You will need to be:

       Experienced in working with children and young people, including providing individual or group support.

      Confident planning and delivering engaging activities for children and young people.

      An excellent communicator with the ability to build positive relationships with young people, families and professionals.

       Organised and confident managing a caseload and competing priorities.

      Knowledgeable and confident in safeguarding children and young people.

      IT literate and comfortable using Microsoft Office and databases.

       Able to lead a Young Carer Club, including coordinating staff and volunteers and ensuring sessions are safe and well             organised.

      Flexible and able to work the regular Young Carer Club evening.

      A driver with access to a vehicle.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

       A chance to be part of a supportive and friendly team

Closing date for completed applications: Monday 7th September 2026

For an informal conversation about the role please contact Jo Hotten (Young Carers Service Manager)

 Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164

As a Relationship Fundraiser, you'll support and inspire individuals raising funds for the Motor Neurone Disease (MND) Association. Through excellent supporter care, you'll help maximise fundraising income while ensuring every supporter feels valued and recognised.

We're looking for someone who enjoys building relationships and meaningful connections that encourage ongoing engagement and long-term support. Whether your background is in fundraising, sales or account management, you'll be confident achieving targets and skilled at managing competing priorities.

As a Relationship Fundraiser, you'll work from home and travel across North and East Yorkshire including York, Bridlington, the Yorkshire Dales and Harrogate, building strong local connections and support fundraising activities.

Main Responsibilities

• Manage and grow relationships with fundraisers
• Provide outstanding supporter care, advice and guidance
• Support and encourage fundraisers to achieve and exceed their fundraising goals
• Identify opportunities to increase income and supporter engagement
• Maintain accurate records within the CRM system 
• Ensure all funds raised are processed correctly and within agreed timescales
• Promote fundraising opportunities, local groups and relevant activities where appropriate
• Ensure all fundraising activity complies with legal requirements, best practice and internal policies

About You

• Experience in fundraising, sales or account management
• Experience coaching, supporting or motivating individuals to achieve goals
• Success achieving income or performance targets
• Excellent communication skills, both written and verbal
• Strong relationship-building skills
• An inclusive approach, with respect for diverse backgrounds and perspectives
• Resilience, flexibility and the ability to adapt to changing circumstances
• Full UK driving licence and willingness to travel across the designated region

Essential requirement: This role requires regular travel to locations that are not reasonably accessible to public transport and/or travel between locations within working hours.  Applicants must therefore hold a current valid driving licence and have access to a suitable vehicle for business use.  This is an essential requirement of the role due to the nature and location of the work.  The MND Association will consider reasonable adjustments for disabled applicants in accordance with the Equality Act 2010.

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

The Support Services Manager position will be based at Bristol and the primary purpose will be to oversee Unseen’s frontline team to ensure that the organisation is fulfilling our obligations under the Victim Care contract by ensuring that potential victims of trafficking are safely accommodated and that they are supported to access the services needed in order to begin the process of recovery from their experiences. 

Key responsibilities and tasks:

1. Ensuring the delivery of support services (in line with contractual, legal and regulatory requirements).
2. Collectively managing the frontline staff team.
3. Actively promoting best practice in supporting survivors and monitor impact of the services and outcomes for survivors.
4. Managing a frontline team to ensure collaboration as support is delivered to vulnerable adults across the Southwest.

To apply: 

1. Complete Unseen’s application form for the role, and;

2. Send a copy of your anonymised CV to jobs @ unseenuk. org.

If you are unable to complete the form online, please email jobs @ unseenuk. org or call us and we will send a printable version for you to complete.

Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV. If you do not complete the application form or do not send a copy of your CV, your application will be considered incomplete and will not be reviewed.

The deadline for applications is 23:59 on 30 August 2026.

Interviews will likely be held during the week of 7 September 2026.

Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org. 

We have an exciting opportunity for a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway team, working 22.5 hours a week, in this office based role.

We are looking for a driven individual, able to deliver a fast-paced and high quality service to victims of crime. The role will be responsible for the 'front door' of the service; with immediate need, risk assessment and safeguarding at the forefront of every contact. You will answer the public helpline and assess needs, enabling onward referred to specialist services, where necessary.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

This role is based in our Stoke office where you will be working on a rota basis alongside a team of TEIOs.

You will be-

• Responsible for answering the public helpline
• Responsible for initial contact, needs and risk assessment
• Ensure safeguarding referrals and access to emergency/crisis services

You will need-

• Empathy and compassion; a trauma informed approach
• Personal resilience
• Strong organisational skills

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for an experienced Operations Manager to take operational ownership of IT infrastructure and MSP relationship management, facilities, fleet, and contracts across our organisation. This is a wide-ranging role where your work directly underpins our frontline teams’ ability to deliver life-changing support to families with seriously ill children.

About the role:

Reporting directly to the Director of Finance and Operations, you will have input into how Rainbow Trust manages its IT, property and facilities, and fleet - while also leading on the day-to-day operational infrastructure across the organisation, including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose

Managing the office facilities, leases, and contracts across our head office and nine regional sites, you will lead on contract negotiation and supplier management, managing a central administration budget and project manage office moves and operational projects.

With a focus on improving the efficiency of our systems, processes and ways of working, you will also line manage our Fleet Administrator, overseeing our fleet of 80 leased vehicles and be an integral part of decision making.

This is a substantive management role with real ownership, and meaningful variety - ideal for an experienced operations professional with a sound understanding of Microsoft Administration and cyber security ready to take on a broad remit in a values-driven organisation.

What we’re looking for:

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary for this role.

• A systematic and effective problem solver – you are self-disciplined and analytical, and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.
• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.
• A strong verbal and written communicator with a high level of attention to detail –you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.
• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions
• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions.

Why join us?

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
• Flexible working hours to balance home and working life.
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
• Time off in Lieu.
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
• Access to the Blue Light Card Scheme, and other rewards and discounts.
• Bike to work, season ticket loan and payroll giving schemes.
• A recommend a friend recruitment bonus scheme.
• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page.

More information about us and our recruitment process can be found in our online Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

Apply now:

To apply please send your CV and Covering letter to us via the link.

Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.

For a full job description and person specification please visit our website 

Please disclose in your covering letter if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.

Could you help transform the way schools and education providers identify and support young carers? There are over 10,000 children and young people with caring responsibilities in Essex alone.

We have an exciting opportunity for an Education Engagement Lead to join our Young Carers Team, in a new role leading our engagement with schools and colleges across Essex. This is a rewarding and varied role, working in partnership with schools, further education providers and key stakeholders to improve the identification, recognition and support of young carers.

You will have experience of partnership working, project coordination and delivering training within education, children's services or the voluntary sector. You'll be passionate about improving outcomes for children and young people and helping education settings embed sustainable support for young carers.

Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including, information, coaching, counselling, peer support, respite care and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Responsibilities will include:

    Building effective partnerships with schools and colleges to improve young carer identification and support.

    Delivering training and guidance to education professionals.

    Supporting schools to achieve the Young Carers in Schools Award.

       Developing resources and promoting good practice with young carer team members and across education settings.

    Coordinating participation opportunities that enable young carers to influence service development.

 You will need to be:

       Experienced in partnership working within education, children's services or the voluntary sector.

    Confident delivering training, workshops or presentations.

    An excellent communicator with the ability to build positive relationships.

       Organised and confident managing projects and competing priorities.

       IT literate and comfortable using Microsoft Office and databases.

       Passionate about improving outcomes for children and young people.

    A driver with access to a vehicle.

We offer:

    Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

    A chance to be part of a supportive and friendly team