Helpline jobs

Are you excited by the potential of digital technology and data to make a real difference in people's lives? 

Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.

Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.

Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.

You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector. 

If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge. 

What it’s like to work at Community Action Redbridge 

We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.

How to apply 

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

• Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users? 

• Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes? 

• Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them? 

• Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change? 

Please apply directly through the CharityJob website by midnight on Monday 28th September 2026. 

First-stage interviews will take place online on Tuesday 6th October 2026. 

Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026. 

If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time. 

Your Mission 
CALM’s Corporate Partnerships Team is scaling up and hunting for an ambitious and experienced Corporate Partnerships Manager who is motivated by results and a natural-born relationship builder.  The role will be responsible for managing, growing and extending a portfolio of existing corporate partnerships, and, where appropriate, may be asked to support with new business by attending meetings, pitches and staff votes on an ad hoc basis.

In this dynamic role, you will also take the reins of a brand-new, high-profile strategic partnership worth £250k+ per annum with a household-name brand, leading its strategic growth and turning ambitious plans into real-world impact. Because this nationwide partnership requires regular travel to various sites to deliver that impact face-to-face, you will need a full UK driving license and access to your own car. You will work hand-in-hand with our incredible Services team to ensure this flagship partnership directly supports, engages, and uplifts employees.

Your profile
Responsibilities

• Provide excellent relationship management to a portfolio of corporate partners, including, but not limited to, producing account management plans, setting partnership objectives, supporting fundraising initiatives and employee engagement, thereby significantly contributing to the corporate fundraising budget and strategy.
• Ensure partnership milestones and fundraising targets are monitored, met, reported on and celebrated with key internal and external stakeholders.
• Confidently represent CALM at key meetings and events, where public speaking and delivering presentations may be required.
• Work closely with the Services team to create bespoke support products for key corporate partner, as needed
• Work closely with the Services, Data and MarComms teams to build engaging, accurate and tailored impact reports for partners that encourage long-term support.
• Devise sustainable exit strategies for partners that leave behind a lasting legacy for CALM.
• Build strong working relationships and collaborate closely with colleagues across CALM to complement partnership activity.
• Support the Corporate Partnerships team as a whole to be more productive and efficient by identifying and making improvements to working practices and processes.
• Support the corporate partnerships team, where necessary, in securing new partnerships. This may involve (but not limited to) providing quotes or case studies, attending meetings or pitches, and canvassing for staff votes.
• Adhere to GDPR, fundraising regulator legislation and guidelines.
• Understand and adhere to the CALM values.

Competencies

• A full UK driving license and access to your own car.
• A demonstrable track record of delivering financial results against agreed targets and timescales.
• Excellent relationship management skills, with ability to engage effectively with a range of audiences both internal and external.
• Ability to direct client facing meetings, getting to the core of what motivates a partner to take action, and present a case for support convincingly.
• Confidence in managing partner expectations and having difficult conversations where necessary, keeping the charity’s best interests at heart.
• Excellent verbal and written communication skills, with a keen eye for detail and the ability to develop tailored and compelling presentations, reports and communications to a high standard.
• Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines.
• Ability to collaborate and positively contribute to team culture.
• Willingness to work hard and attend, where necessary, events outside of office hours.
• Passion for the cause and delivering CALM’s mission.

Experience

• 5-7 years experience of successfully managing multi-layered, five or six figure corporate partnerships, ideally within the third sector - from the onboarding of a partnership to delivering exit strategies.
• Experience of growing and extending partnerships in line with organisational objectives.
• Experience of working in a fast paced environment with conflicting priorities and deadlines.

Why work for us?

• Reports to: Senior Corporate Partnerships Manager
• Contract: 
• Benefits: Nine day fortnight & unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working.
• Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
• Salary: £38-42k

A work environment that values creativity, personal growth and collaboration.

About us
Hi. We’re Campaign Against Living Miserably, or CALM to our mates. We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and way forward. We are - united against suicide.

We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Don't meet every requirement? We’re still interested.
 
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.

Safeguarding
We are committed to safeguarding children and adults at risk in both physical and digital environments. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies. 
Any appointment is subject to satisfactory references and a DBS check at the appropriate level. Successful candidates will be required to complete mandatory safeguarding training.

If you’re looking for a rewarding role helping local people to improve their health and wellbeing, as part of a supportive and award-winning team, then you’re in luck! 

We’re hiring for several roles at Live Well Wakefield, a community-based service that supports adults aged 18+ to improve their health, wellbeing and independence. We’re looking for dynamic, compassionate and motivated people to join the team.

About the roles

As a Social Prescriber, you’ll support people one-to-one to identify their needs, set wellbeing goals, and access community-based solutions.

The Social Prescriber roles we have available are:

• Within the Primary Care Network
• Within our Trailblazer work (employment support)
• Within our Healthy Working Life project (employment support)

All roles are fixed term until 31 March 2027 or 30 June 2027. Please review the Job Descriptions and Person Specifications for information related to each role.

What are we looking for?

We’re looking for people who:

• Have experience working with Primary Care and/or have experience supporting individuals around employment
• Have experience in supporting people to improve their health and wellbeing, including those with complex needs, or from diverse communities
• Are confident working independently and within multi-disciplinary teams
• Are good listeners with strong communication and organisational skills
• Are committed to equality, inclusion, and making support accessible to all
• Have a strong understanding of health inequalities and employment issues
• Has a full driving licence and access to a vehicle

Secondment opportunity

We welcome applications from people who may wish to undertake this role on a secondment basis, and would be happy to have conversations about arrangements with your employer. Please get in touch to discuss.

What do we offer?

“I love my job and am inspired by the people I work with to continually do my best” - from our 2026 staff survey

• 28 days holiday a year plus bank holidays
• 5% salary contribution to a pension scheme
• Access to Occupational Health
• Access to health service discount schemes, including Blue Light Card
• A range of policies and practices to ensure a supportive and inclusive workplace
• Competitive salary and annual pay reviews

Nova Wakefield District is a local charity that supports Voluntary, Community and Social Enterprise organisations in Wakefield District. Nova and South West Yorkshire Partnership NHS Foundation Trust deliver Live Well Wakefield, which is commissioned by Wakefield Council and Wakefield’s seven Primary Care Networks.

We are an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways.

How to apply

If you’re ready to support us in achieving our goal of creating healthier, more connected communities across Wakefield District, we’d love to hear from you.

Please note these posts requires an Enhanced DBS Check to be carried out.

To apply, visit our website and complete the online application form.

Closes: Sunday 20 September at 5pm
Interviews: will take place in person in Wakefield District on Tuesday 29 September

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities -

To support and engage young women (and their children) in refuge and in the 
community, who have experienced abuse, through group and individual activities, 
involving them in the evaluation and development of the service. 

Experience Required -

Of developing and delivering creative ways of engaging with young women

Of organising and running one to one and group activities with young women and children.

Of developing and maintaining effective working relationships with external agencies

Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults.

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.

Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

*BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system.

seeking a refuge project worker to join our emergency accommodation refuge housing team. 

 - Providing practical and emotional support to women and children affected by domestic violence
- Offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
- Developing and maintaining effective working relationships with external agencies
- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits  

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.

Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.

We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.

You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning.  You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.

Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

       Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change

       Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review

       Identifying themes and trends and ensuring these are communicated to key stakeholders

       Monitoring and reporting on outcomes.

       You will need to be:

       An excellent communicator with empathy and active listening skills.

       Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers

       Confident in the use of IT including Microsoft 365 and CRMs (databases).

       Passionate about improving outcomes for local carers.

       A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

    A chance to be part of a supportive and friendly team

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 
 

Key Responsibilities:

To deliver a high-quality support and advocacy service to women subjected to 
domestic violence, who are involved in private family law proceedings
To work alongside court partners to help ensure women’s and children’s voices 
are heard through the proceedings and safety prioritised.

Experience required: 

- Providing emotional and practical support to Women & Children affected by domestic violence

- Of offering advice and information and advocating for service users
on a range of issues including homelessness, benefits, legal, social
welfare issues etc.

-Of developing and maintaining effective working relationships with 
external agencies

- Working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

- Of developing and maintaining effective working relationships with 
external agencies

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Wednesday 9th September. Interviews will take place weeks commencing 21st and 28th September.
 

Work where it matters most, achieve what matters more 

Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people. 

We're looking for a talented Strategy Manager to help deliver our ambitious 2025–2030 strategy.

Working within our Transformation team, you'll lead high-impact projects, provide insight that drives decision-making, and partner with senior leaders to solve complex challenges. From developing business cases and strategic recommendations to analysing data and driving organisational improvement, you'll play a key role in shaping the future direction of the Trust.

This is a varied role that combines strategy, project delivery and data-led decision-making. You'll lead projects from concept to implementation, turning complex information into clear recommendations and ensuring initiatives deliver meaningful outcomes.

You'll work closely with senior stakeholders across the organisation, providing challenge, insight and support while helping to improve processes, drive performance and deliver our strategic priorities.

This role is a full time, all year-round role, mainly home-based working with travel to our head office in Birmingham and our academies as required. If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

About you

You're a commercially minded problem-solver with strong analytical skills and a track record of delivering projects in complex environments.

You'll be confident working with data, influencing senior stakeholders and managing multiple priorities. You have excellent communication skills, strong Excel and PowerPoint capability, and the ability to translate analysis into practical action.

Experience in strategy, consulting, transformation or organisational improvement would be advantageous, as would experience within education.

Why work for Ormiston?

Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.

We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning. 

Ormiston, where every member of staff enjoys… 

• The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive 
• Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve 
• Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities 
• A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits 

Benefits that care for you 

We value your hard work and dedication, and we’re committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools. 

When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.

You will have access to an attractive benefits package including:

• 30 days annual leave (rising to 32 days after 5 years’ service)
• Generous pension and life cover
• Access to health and well-being programmes, including counselling service.
• Discounts on retail, travel, and leisure through our benefits platform. 
• Free and confidential legal, tax and health 24/7 helpline.
• Cycle to work scheme.
• Automatic pay progression.
• Flexible working arrangements.

And much more as part of a leading multi-academy trust. 

If you're excited by this opportunity but are considering a different way of working, such as a secondment or another flexible arrangement, we'd love to hear from you and discuss the possibilities.

The closing date for applications is 9am on 18 August with interviews taking place shortly after. 

Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found. We encourage you to apply as soon as possible.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

ABOUT THE ROLE

• Job Title: Services Co-ordinator
• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £27,000
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.  

WHAT YOU WILL DO:

As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

ABOUT YOU

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

BENEFITS

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions  
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.  

ABOUT US 

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Wednesday 16 September.

Shortlisting date: Thursday 17 September. 

Interviews: thursday 24 September. 

Please click the links below to view the job description, person specification and notes of guidance. 

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Support Line Manager to join the organisation. The role is a core part of the our management team and will lead and manage our support line services.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Who we are

IPSEA (Independent Provider of Special Education Advice) is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.

What you’ll do

Reports to: Chief Executive

Location: Home-based or Hybrid (with frequent travel for events and meeting with parliamentarians and other stakeholders) 

We are seeking a Policy Manager to lead IPSEA's policy and influencing work to achieve positive change for children and young people with special educational needs and disabilities (SEND) and their families. Working closely with the Chief Executive, Head of Legal and Training, trustees and colleagues across the organisation, you will set strategic policy priorities and develop evidence-based influencing plans that support IPSEA's mission and long-term objectives.

Drawing on insights from our advice and tribunal services, legal expertise and the experiences of families, you will identify systemic issues within the SEND system and develop policy solutions that improve children and young people's access to the support and education to which they are entitled. You will ensure that IPSEA's policy positions are credible, legally robust and informed by the lived experiences of those we support.

You will lead IPSEA's engagement with government, Parliament and other key decision-makers, identifying opportunities to influence legislation, policy and practice at both national and local level. This includes overseeing responses to consultations, parliamentary inquiries and calls for evidence, as well as preparing briefings and strategic advice to support senior-level engagement and advocacy.

Working collaboratively with colleagues across legal, communications, fundraising and training teams, you will ensure IPSEA's policy, campaigning and public affairs activities are aligned and maximise the organisation's impact. You will also monitor developments across the political, legal and policy landscape, helping IPSEA respond proactively to emerging opportunities and challenges affecting the rights of children and young people with SEND.

This role offers the opportunity to make a real difference as part of a small, friendly, and dedicated team. If you are passionate about helping children and young people with SEND and have the skills and experience needed, we would love to hear from you.

Who are we looking for?

You will have significant experience in a senior policy and campaigning/public affairs role and have good knowledge of local and national government structure including the legislative process.

You the ability to build and maintain relationships with a range of stakeholders including MPs, civil servants, campaigners and parents. You exhibit tact and diplomacy and can be impactful with people of varying levels and experience.

Your research and critical thinking skills enable you to analyse policy and data to produce relevant reports and position papers. You have experience of drafting organisation responses to government consultations and parliamentary calls for evidence.

IPSEA should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.

What we can offer you

• 5% employer pension contributions
• Healthcare cash plan
• Flexible working arrangements
• 25 days annual leave plus bank holidays plus an additional day off for your birthday (pro-rata if part-time).

To apply

Visit our website to download a recruitment pack and application form.

Deadline for applications: 9am on 7 September 2026.

First-round interviews: on 15 September 2026 in our offices in Takeley, Essex, with second-round interviews (online) on 18 September 2026.

NO AGENCIES PLEASE.

No two days are the same for a Technology Support Analyst. From resolving technical challenges and supporting Microsoft 365 services to configuring devices and helping users get the most from technology, this role sits at the heart of a busy technology function. The Technology Support Analyst will bring strong technical knowledge, excellent problem-solving skills and the ability to communicate solutions clearly.

As a Technology Support Analyst, you'll provide first and second line support across the Motor Neurone Disease (MND) Association, ensuring colleagues and volunteers can access the technology, systems and services they need. You'll work across Microsoft 365, communication platforms, user administration and device support, delivering a responsive and reliable service.

Main Responsibilities

• Provide first and second line technical support to employees and volunteers
• Resolve incidents, requests and problems within agreed service levels
• Provide advice and training to office staff, regional staff, and volunteers, on various software packages, office systems, cloud platforms, digital services, operating systems, printers, and telephony
• Configure, maintain and support Microsoft 365 services and Windows environments
• Support communication systems, telephony services and mobile devices
• Set up, induct and offboard users, ensuring appropriate system access
• Configure and maintain laptop devices, including patch management
• Effectively support users with varying levels of technical knowledge
• Escalate issues to specialist teams and third-party providers when required
• Contribute to the service desk knowledge base and technology improvement activities
• Support technology projects, disaster recovery testing and meeting room equipment management

About You

• Experience in a Technology Support Analyst or similar IT support role
• Working knowledge of Windows operating systems, ADS, DNS, DHCP and Group Policy
• Experience supporting Microsoft Exchange and Microsoft 365 applications
• Experience supporting, maintaining and configuring Windows Server environments
• Working knowledge of communication systems and mobile telephony
• Strong troubleshooting and problem-solving skills
• Experience of delivering support, advice and training to end users with varied IT literacy
• Excellent organisation skills with the ability to prioritise competing demands
• Strong customer service skills and an empathetic approach to supporting users
• Ability to be flexible in working hours in required

Hybrid working Expectations: 3 day per week Northampton office attendance

Further information about working for the MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND.We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters. 

About Hope for the Young

Hope for the Young removes the obstacles to young refugees and sanctuary-seekers’ education and wellbeing through mentoring, advocacy, and financial support.

The Mentoring Programme supports young refugees and sanctuary-seekers aged 16-25 by matching them with trained volunteer mentors who provide weekly one-to-one support tailored to the young people's needs. Mentors help with teaching English, enrolment advice, study skills, confidence and trust building, and provide emotional and practical support that helps young people access new services, adapt and settle into their communities.

The Grants and Advocacy Programme supports young people who, due to their immigration status, have no access to student finance or other financial support to enable them to go to college or university. We provide small grants to pay for tuition fees, living allowances and travel expenses, alongside tailored advocacy support to enable young refugees and sanctuary-seekers to access education in the UK.

About this role

Hope for the Young is looking for an experienced and proactive Head of Finance and Operations to lead the smooth running of our finance, systems, HR and office functions. This is a hands-on role at the heart of a small, ambitious charity, giving you the opportunity to shape how we operate as we grow our support for young refugees and sanctuary-seekers across London.

You will oversee financial management and reporting, ensuring accurate records, robust controls and clear budgeting and forecasting to support the charity's long-term sustainability. You will also lead on our Salesforce system and wider data practices, manage day-to-day office and operational matters, and take responsibility for HR across the organisation. You will also line-manage our Finance and Administration Officer.

This is a varied and rewarding role for someone who enjoys working across multiple areas of responsibility and thrives in a small team environment. Working closely with the CEO and Head of Programmes, you will play a central role in ensuring Hope for the Young has the systems, processes and people in place to deliver our mission effectively, efficiently and sustainably, helping us support more young people seeking safety to build safe, hopeful futures.

We offer a flexible and hybrid working environment, however you will be expected to come to our office in Brixton for a minimum of 1 day per week (on a Wednesday, which is our office team day).

Key responsibilities

Financial Management & Reporting

· Lead and oversee the charity's financial management, ensuring robust controls, effective processes and compliance with financial policies and procedures.

· Lead budgeting, forecasting, cash flow management and financial planning in collaboration with the CEO and Head of Programmes to support organisational sustainability.

· Oversee the delivery of day-to-day finance operations, including bookkeeping, payroll, accounts payable and receivable, and financial record-keeping, delivered by the Finance and Administration Officer, providing guidance, training, and support as necessary.

· Monitor income, expenditure, reserves and restricted and unrestricted funds, ensuring accurate financial reporting and effective resource management.

· Prepare and present monthly management accounts, financial reports and analysis to support decision-making by the CEO and Board.

· Maintain and strengthen financial controls, delegated authority arrangements and audit processes to ensure strong financial governance.

Leadership, Governance and Organisational Management

· Lead organisational operational planning and risk management, ensuring systems, processes and resources align with and support delivery of the strategic plan

· Sit as a member of the Senior Leadership Team (SLT), contributing to organisational strategy, cross-team planning and key decision-making alongside the CEO and Head of Programmes.

· Maintain the organisational risk register, working with the CEO and Board to identify and mitigate strategic and operational risks.

· Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies.

IT and Office Management

· Lead the development, administration and optimisation of Salesforce, other fundraising platforms and related system integrations to support fundraising, donor engagement and programme delivery, liaising closely with the Salesforce consultant to implement system enhancements and resolve issues.

· Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.

· Oversee the IT infrastructure, managing the procurement and ongoing maintenance of IT hardware, systems and software with support from the external IT provider.

· Provide training, guidance and user support on Salesforce, Sharepoint, and all related platforms to maximise staff capability and system adoption.

· Ensure a fully functioning office base which enables Hope for the Young to deliver its operational activities in the most efficient and effective manner.

Human Resource Management

· Lead and oversee HR operations, including the recruitment, onboarding and retention of staff and volunteers

· Oversee employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning

· Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, employee benefits and people processes

· Lead on team wellbeing, fostering a supportive, inclusive, and resilient working culture across the team

The job description as described will be reviewed on a regular basis to respond to any changing needs of the post.

Benefits

• 25 days' annual leave (pro rata), excluding bank holidays, plus additional time off over the Christmas period

• Flexible/hybrid working arrangements

• Access to an Employee Assistance Programme (EAP) – a confidential counselling/support helpline

• Regular development opportunities to support professional development

• Quarterly wellbeing afternoons – group outings or activities to relax and unwind

Further Information

• You must have the right to work in the UK to apply for this job.

• You must adhere to Hope for the Young’s Equal Opportunities Policy at all times.

• Your employment at Hope for the Young is subject to two satisfactory references and an Enhanced DBS check.

• There is a 3-month probation period for this role.

To Apply

We welcome and encourage applications from people of all backgrounds, particularly those with lived experience of forced migration. If you think you have the skills and experience to be our new Head of Finance and Operations, we would love to hear from you.

We understand that AI can be a helpful tool when writing job applications. However, our advice is to not over-rely on AI and ensure your application is a true reflection of you and your voice. We can often tell when AI has been over-relied on and, in many cases, this is not giving applicants the best chance of success.

To submit your application you will need to send your CV and supporting letter, outlining how you meet the person specification for this post and explaining why you would like to work for Hope for the Young.The deadline to apply is 9am Thursday 3rd September. Interviews will take place on 10th and 11th September. If successful, you will be invited to a second interview the following week.