• Are you looking for volunteer roles ?

    Go to volunteering section

78

Helpline jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Battersea Dogs & Cats Home, Battersea (Hybrid)
£77,500 per year
As a Solutions Architect, you will play a pivotal role in designing and implementing technology solutions that support our mission.
Posted 1 day ago
Top job
Stewardship, EC1Y, London (Hybrid)
£70,000 - £80,000 per year
Seeking a strategic thinker and skilled delivery leader to help turn bold ambitions into reality, working alongside our Executive Team.
Posted today
Closing in 4 days
MND Association, Multiple Locations (Hybrid)
£37,367 per annum (FTE) £24,238 pro rata for 24 hours per week
Posted 1 week ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Deliver a high-quality family support service as part of our team to families in the local area, at a time where they need it most.
Posted 6 days ago
Closing in 7 days
Scottish Women's Aid, Edinburgh, Edinburgh (Hybrid)
£31,609 - £36,977 per annum pro rata
Posted 3 weeks ago
Coram Voice, Bloomsbury (Hybrid)
£27,000 - £28,000 per annum
Posted 2 weeks ago
Closing in 4 days
Victim Support, Bristol City Centre (Hybrid)
Up to £16651.20 per annum
Posted 3 weeks ago
Kinship, G81, Clydebank (Hybrid)
£26,500 per year, pro rata to 0.8 (£21,200)
Provide intensive, time-limited support to kinship carers through the Kinship Connected programme, helping families stabilise placements.
Posted 4 days ago Apply Now
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£29,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8k) and other excellent benefits
Posted 2 weeks ago
Page 3 of 6
London, Greater London (Hybrid)
£38,950 per year + benefits
Full-time
Permanent
Job description

Are you a marketing professional who is passionate about turning data into actionable insights?
We’re looking for a Customer Insight Officer, who will conduct qualitative and quantitative market research to understand the motivations, behaviours and needs of our customers.

What does this role do?
As Customer Insight Officer, you will:

  • design and execute mixed method research projects, from quantitative surveys to focus groups, you’ll delve into our customer base to understand their behaviours,
  • combine this research with existing data from internal and external sources, to pull together clear narratives that help us understand our customers,
  • present insights to key stakeholders, distilling complex data into concise, actionable insights, that drive decision-making,
  • use this data to contribute to the development of customer personas and journeys, working closely with colleagues in the Customer Journey team,
  • support the management of our brand tracker.

Interviews for this role are provisionally scheduled for week commencing 10th August 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some experience in a consumer, audience or market research role, with strong analytical and interpretative skills to draw significant insights from data. You’ll need some experience across qualitative and quantitative methods, such as running focus groups, or software and analytics tools. You’ll need experience of managing research projects from planning to execution, and we're particularly interested in hearing from candidates who have training or experience in trauma-informed research practice.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Application resources
Organisation
Dogs Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 24 July 2026
Closing date: 03 August 2026 at 23:30
Tags: Communications, Marketing, Insights