79 Helpline jobs

Team: Lifeline 

Location: Hybrid with frequent travel in East Anglia

Work pattern: 35 hours per week, Monday to Friday 

Salary: Up to £28,454.94 per year 

Contract: Permanent 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. 

This role requires a basic DBS check. 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Responsibilities of our Lifeline Caseworker: 

• assessing referrals and admitting cats onto the service 

• providing pet advice and support to our volunteer foster carers 

• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies 

• extensive communication via phone, email and in person, as well as daily admin and extensive driving 

About the Lifeline team: 

• Lifeline is a pet fostering service for anyone fleeing domestic abuse 

• the majority of our referrals come from women fleeing domestic abuse via women-only services. 

• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers 

What we’re looking for in our Lifeline Caseworker: 

• previous professional experience giving pet care advice 

• previous experience in a public facing role 

• an understanding of the problems experienced by families fleeing domestic abuse with pets 

• a confident self-starter who has had experience of working with volunteers and home visiting 

• a full, manual UK driving license and comfortable driving a van 

• good working knowledge of Microsoft Office 

• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice 

What we can offer you in a role where your work helps improve cats’ lives:

• Health and wellbeing support to help you stay well while working remotely 

• 26 days’ annual leave plus bank holidays, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind 

• Financial wellbeing support, including access to Salary Finance

• Additional support such as eye care vouchers and confidential employee advice services

• Access to discounted pet insurance to help care for your pet’s health

• Learn more about our full reward package:  

Interested? Here’s how to apply: 

Application closing date:  04 November 2026

Virtual interview date:  TBC

Please note, we do not accept applications or speculative CVs from agencies.

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview plus roleplay exercise on Microsoft Teams

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.