60 Helpline jobs

The Third Age Trust provides advice and information to u3a committees, members, council representatives and general enquirers through a telephone advice line and by email and post. It also runs information sessions for u3a committees and members.

As the needs of u3a members and committees have grown in complexity, this role has evolved beyond the provision of standard information. The postholder will increasingly deal with sensitive and nuanced enquiries including those involving safeguarding, complaints, data protection and internal disputes and must be able to respond with sound judgement, empathy and discretion. This post sits within a small but busy team whose work is central to supporting the resilience of the u3a movement. The postholder must be confident working autonomously on cases whilst remaining alert to team needs and the demands of a fast-paced environment. 

Please note that this is a hybrid job and we would expect successful candidates to attend two days a week at the office. 

Equal Opportunities Statement 

We are proud to be an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, cultures, and experiences, and encourage individuals from underrepresented groups to apply. 

Reasonable Adjustments 

If you require any reasonable adjustments during the recruitment or interview process, please let us know. We will work with you to ensure you have the support you need to participate fully. 

Benefits 

At Third Age Trust, we’re passionate about helping people in later life to learn and live well—and we want our team to thrive too. Here’s what we offer: 

• 8% non-contributory pension – we invest in your future. 

• 25 days annual leave (plus potential extra days off at Christmas). 

• Hybrid working – flexibility to balance work and life. 

• Regular staff social activities – because connection matters. 

• Access to an Employee Assistance Programme (EAP) – for wellbeing and support. 

• Regular training and development opportunities – to help you grow. 

Join us and be part of a team that makes a real difference.