Helpline Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description
Job Title: Training Lead: Parents and Volunteers
Hours: 2.5 days a week
Salary: £32,000 for Cardiff Based/£34,000 for London Based
Reports to: Head of Services
Location: Cardiff or London (Brockley SE4)
We are seeking a motivated, compassionate and engaging training lead for our parent and volunteer training programs. The training lead for parents and volunteers will lead on the design, development and delivery of a program of training support for parents impacted by Child Sexual Abuse and will support with the delivery of the training for new We Stand volunteers.
Role Description
To plan, develop and deliver parent training and workshops for protective parents and carers whose
children have been sexually abused; to support parents and carers to understand and process the impacts of child sexual abuse and learn strategies for supporting their children after abuse together with those who share similar experiences. To work collaboratively with We Stand colleagues, to provide support that is accessible, appropriate, timely and tailored to suit the needs of individual clients.
To contribute to the recruitment and selection of We Stand volunteers including student therapists on placement and helpline volunteers. To lead on the delivery of induction and training for all new volunteers and ensure that they are adequately prepared and supported to begin their placement with We Stand.
Parent Training:
Parent training and workshops are designed to support parents following a disclosure of CSA. The training focuses on providing parents and carers with the useful information and strategies they need to manage and support their child or young person’s journey of recovery. Via 1:1 or group sessions, parents gain the knowledge they need to help them support their child and regain confidence in themselves.
Key Responsibilities
Design and development of content
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Setting up an annual program of training and workshop delivery for parents and carers
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Ongoing review and development of content to ensure the program is up to date and tailored to the needs of clients
Managing referrals and Assessment of clients
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Working collaboratively with We Stand colleagues to promote training and workshops to relevant parents and carers
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Managing referrals to training and workshops and assessing the suitability of clients for the program
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Be a point of contact for parents and carers on the waiting list for training and workshops
Delivery of group and individual training
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Deliver We Stand’s 4-week training programme for parents and carers
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Be a point of contact and support for parents during and immediately after their involvement in the program
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Where appropriate, deliver 1:1 training slots to parents and carers who require this additional support due to e.g. those with additional needs, high levels of anxiety or a particularly complex situation (including sibling abuse)
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Keep accurate and appropriate records for every parent/ carer attending training and workshops
Monitoring and Evaluation
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Ensure that robust monitoring and evaluation processes are in place to capture the experience of all parents and carers attending training and workshops
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Analyse evaluation data against programme aims and objectives to ensure outcomes are being met and to inform service developments
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Take responsibility for continuous improvement of processes to support the effective delivery of training and workshops for parents and carers
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Contribute towards reports for funders, and the We Stand Board of Trustees
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Contribute to relevant fundraising applications, as required
Volunteer Training
We Stand relies on a team of dedicated and skilled volunteers to help us deliver life-changing support to families impacted by child sexual abuse. We are committed to ensuring all volunteers have the information, resources and support they need to carry out their role effectively and have a positive experience during their time with the organisation. This includes via a comprehensive training and induction programme and ongoing professional development.
Key Responsibilities
Recruitment and selection
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Contribute to the recruitment and selection of new volunteers following a best practice volunteer recruitment process
Induction training programme
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Oversee and coordinate an annual program of induction training for new and existing volunteers
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Lead on the delivery of a 4-week programme to induct new volunteers
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Assist with the review and development of content to ensure the program is up to date and tailored to the needs of volunteers
Monitoring and Evaluation
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Ensure that robust monitoring and evaluation processes are in place to capture the experience of all volunteers attending induction training
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Analyse evaluation data against programme aims and objectives to ensure outcomes are being met and to inform training developments
Other duties:
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Attend regular clinical supervision, supported by We Stand
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Attend regular We Stand staff and team meetings
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Carry out any other reasonable duties required from time to time by the charity
Person Specification
Essential Skills, Experience and Qualifications
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Experience of design, delivering training programs for families impacted by trauma
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Understanding of the impact of trauma
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Experience of service coordination and project management
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Experience of providing support to volunteers
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Experience of working with clients who have experienced high levels of trauma
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High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing
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An ability to develop, monitor, review and take responsibility for the implementation of a project plan including the monitoring and evaluation of projects
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Excellent IT skills – with a good knowledge of Google applications
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Excellent organisational and time management skills
Personal Attributes and behaviours
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Empathy with We Stand’s clients
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Ability to manage own/ joint workload and prioritise tasks
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Conscientious, resilient and self-disciplined
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Ability to build rapport quickly and to understand needs, wants and expectations
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Ability to work to deadlines/targets for self and others
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Works effectively and calmly under pressure
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Attention to detail in all aspects of work
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Ability to work on own initiative
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Active team player
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Ability to guide, support and develop volunteers
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Non-judgemental
The client requests no contact from agencies or media sales.
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
Endometriosis impacts the physical and mental health of 10% of women and those assigned female at birth, from puberty to menopause - although the impact can be felt for life. Yet it’s a disease most people have never heard of, do not understand and that has no cure. It costs the UK economy around £8.2 billion every year in healthcare costs, loss of work and treatments and yet it isn’t recognised by most employers. As the UK’s leading charity for all those affected by endometriosis, we’re determined to change this and ensure that everyone gets prompt diagnosis and the best treatment and support.
We’ve big ambitions in our strategy, focused on better supporting those with endometriosis, driving down diagnosis times, campaigning for improved treatments and access to services, raising awareness, and leveraging more money into research. We place people with endometriosis at the heart of all we do. If we get our work right, we really can make a difference to the 1.5 million women and those assigned female at birth with endometriosis in the UK – and all those diagnosed in the future.
This will be a busy, varied and important role working closely with the Head of Campaigns and Communications to identify opportunities to influence external policy to better support and represent the needs of those with endometriosis. You will be working as part of a passionate team with a strong commitment to achieving change to help those with living with endometriosis. You’ll have a sound knowledge of the UK political landscape and how to influence it and will play an important role in developing our campaigns. This is an exciting opportunity to help drive forward Endometriosis UK’s strategy and boost our impact for the benefit of everyone affected by endometriosis. I hope you’ll consider joining us so we can, together, do even more.
The closing date for applications is 5pm on Monday 20th May and interviews will take place at our Office in London Bridge on Monday 3rd and Tuesday 4th June.
The client requests no contact from agencies or media sales.
Job type: Permanent
Salary: £46,027 per year (£41,899 plus a car user allowance £3840 and home working allowance of £288 per year). IT equipment is provided to support the role.
Expiry date: 12 May 2024 00:15
Location: Mainly covering East of England and any other areas if required.
We are looking for a Quality (Assurance and Improvement) Lead to join our welcoming and friendly team here at Hft. This is your chance to make a real difference to people’s lives.
What will you be doing?
The Quality Lead role is critical to ensuring that Hft is a great place to work with a culture and a support network that enables our people to thrive. Reporting to the Head of Quality and Improvement, you will be part of a team of Quality Leads working together to drive strategic quality improvement across Hft’s services. This team sits as part of the wider Quality and Governance Portfolio.
You will be responsible for undertaking internal audit and assurance activities, and for supporting services to deliver quality improvement initiatives in line with Hft’s Quality Assurance Framework. You will provide services with appropriate advice and support, and work closely with various management teams to develop and improve best practice across services. You will analyse and use quality and safety data to prioritise improvement activities to ensure Hft offers “outstanding” care and support to the people we support.
In addition, some flexibility may be required for you to support colleagues in other areas, to meet the needs of the organisation and cross over to support your team.
The role is home based but requires regular travel and overnight stays to deliver a programme of audit and assurance and improvement initiatives, assessments, incident management and support visits to ensure safe, high-quality services. This requires a high-level of organisational skills and flexible, effective time management. A full driving licence and own transport is essential.
Who are you?
The successful candidate will have previous experience as a CQC Registered / Regional Manager or Quality professional, with experience of auditing within Health and Social Care, and a proven track record of leading services to “Outstanding.”
You will have an in-depth knowledge of safety, health and social care regulatory compliance and supporting legal frameworks, to be able to coach, advise and mentor care and support colleagues within your designated areas. You will be skilled in embedding processes to drive quality standards, and have a solid understanding of assurance and “what excellent looks like.”. A self-starter, you will have a continuous improvement mind-set and enjoy building strong relationships with your stakeholder, and will have excellent communication skills.
A level 5 Diploma in Health and Social Care or equivalent, and a recognised Auditor qualification (or willing to work towards one) is essential. You will have experience in quality improvement methodology, risk management and root cause analysis, with a willingness to work towards any required qualifications.
What’s in it for you?
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way. ???????
With Investors in People and Skills for Care accreditation, we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.
We offer:
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
Hft is one of the largest charities in England and Wales supporting people with learning disabilities. We are passionate about what we do and we use our unique understanding of the challenges facing the people we support to speak up for them to bring about positive change. We have a rich 60-year heritage and a clear vision, we are ambitious and wholly committed to what we can achieve for the people we support and have embarked on a journey of transformation that will ensure we can meet their changing needs and extend our reach and impact.
Find your place with us and change lives.
STRICTLY NO AGENCIES PLEASE
??????????????We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
Apply Now
REF-213239
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to lead. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy and care. We put people at the heart of everything that we do.
It is an exciting time to join us as we embark on our strategy to raise £5m for people living with epilepsy by 2025. Epilepsy Society is an ambitious and passionate place to work. We hope you will be inspired by what we do and recognise our potential to do even more.
The role of the Senior Digital Marketing Executive is to ensure we provide a great supporter experience to any person, company or organisation who donates to the Epilepsy Society and to help the fundraising and marketing teams increase our number of supporters and fundraisers through digital acquisition.
As part of the Charity’s in-house marketing agency, you will support in responding to briefs from other departments and work closely with their teams to create and deliver marketing plans which deliver on revenue and strategic priorities. You will also work closely with multiple stakeholders, including our digital agency and the other teams within the Fundraising and Marketing Department and the wider organisation.
This role involves supporting various digital marketing initiatives, including SEO, SEM, social media marketing, email marketing, content creation, and data analytics. The postholder will be responsible for a range of tasks to support the efficient and effective running of a fundraising and marketing team dealing directly with donors at all levels to ensure they have the best donor experience. We need someone to help us to reach new people online, drive income and build an enhanced online supporter experience.
There is flexibility within the role; with a hybrid working approach of 3 days in the office and 2 days working from home. We offer a generous holiday allowance as well and training and development opportunities. There is plenty of free on-site car parking, a Café and beautiful grounds to work in and be surrounded by. We have a generous group pension scheme, an employee assistant programme (with confidential helpline with any support you might need) and Purple Rewards, a reward scheme with money-off benefits on a number of high street products and services.
The post-holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, respectful and Open).
If you have the right skills and experience and are inspired to apply, please do so by attaching your CV and covering letter detailing how you meet the person specification.
Housing and Wellbeing Mentor
Hours: Full time 35 hours a week Monday to Friday
Contract: 12 months
Salary scale: £24,395 per annum, pay award pending
Responsible to: Tenancy Operational Lead
Location: Hybrid role with Nominal office working in Chorley, and regular travel to venues around Lancashire for tenant visits, training, and team meetings.
Lancashire Mind’s Tenancy Management Service works in partnership with several registered housing partners across Lancashire to manage a portfolio of properties on their behalf and provide tenancy support to people living with moderate mental health conditions.
We care about making a difference to people’s lives and through the provision of regular support, we work with each person to improve their mental wellbeing and build the confidence and skills to sustain their tenancy and move on to independent living.
We use an outcome-based approach, making sure that each person is involved in their own support planning from the start of their journey with us and achieve this by offering encouragement and one to one support to help each person to understand and manage their tenancy, develop social and daily living skills, gain access to essential services to manage their mental and physical health and help and guidance to maximise their benefits and improve their economic wellbeing.
Your new role
We are looking for a new Tenancy Management Worker to join our small and friendly team to manage a caseload of customers who have complex needs including mental health conditions, substance misuse, homelessness, and a possible history of offending.
Your job will be to work closely with these individuals to promote independent living and help them to achieve and sustain their tenancies. This is a challenging and varied job which is often rewarding, particularly when the people we have supported achieve their own goals and move on to build better lives.
What you will need to succeed
You will need experience of working with people with complex needs ideally in a supported or social housing setting and have the resilience to support people with a diverse range of mental health conditions to overcome barriers to independent living.
It is important that the right candidate is an excellent communicator, able to listen and understand people’s needs but also confident communicating and liaising with other local services and partner agencies to ensure each person has the right support in place.
An excellent working knowledge of safeguarding practices for protecting vulnerable people is also key to this role and the successful candidate will need to be able to demonstrate proven experience of this.
Ideally, an understanding of the issues which arise within the social housing sector or experience working in a similar role would be an advantage.
You will need to be a good team player, with the ability to work well with others and be able to work on your own initiative with minimum supervision.
This is an essential car user role as it requires extensive travel to and from tenants’ properties in Lancashire.
Lancashire Mind is an equal opportunities employer and welcomes applications from all sections of the community, particularly candidates with a lived experience of mental health conditions who fulfill all the criteria within the person specification.
Applications must be submitted using a Lancashire Mind job application form. For more information about the role and how to apply, please download the attached application form and Recruitment Pack.
The deadline for applications is 9am Monday 20th of May
Interviews for this post are scheduled to take place on Thursday 18th and Friday 19th April 2024 and will be held at Lancashire Mind’s Chorley Office.
Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this post is subject to an enhanced Disclosure and Barring Service (DBS) check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Business Support Officer - Stroud
Location: Stroud, GL10 2LQ
Discipline: Care and Support
Job type: Permanent
Working Hours: Full-time
Salary: £23,559.00 per year
Expiry date: 01 Jun 2024 23:59
Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?
At Hft, we are recruiting for a Business Support Officer to join our team. The Business Support Officer will be a lead for our Oxfordshire services, and will be based in Stroud, Gloucestershire. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving licence and use of your own vehicle is essential
Apart from a rewarding career, what's in it for you?
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
What else?
- Annual Leave: 33 days (including 8 days statutory bank holidays
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.
About you
You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.
Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.
You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.
We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!
About the role
As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.
Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.
Responsibilities include
- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.
If you are interested in working at Hft and you would like to make a difference, please apply today!
Apply Now
REF-213798
Are you passionate about making a difference for people affected by MND? Do you thrive on leading strategies and measuring impact? If so, join us as Head of Strategy, Impact and Programmes at the Motor Neurone Disease (MND) Association.
In this new and critical role you'll:
- Lead organisational strategy development to deliver impact for those living with and affected by MND.
- Measure the impact of our initiatives, ensuring evidence and insight guide our decisions.
- Pioneer a portfolio management office to oversee strategic programmes and experts in project management.
- Ensure the MND community are at the heart of everything we do.
- Be at the forefront of strategic decision making, shaping the future of our organisation.
You'll be joining the team at the MND Association at a pivotal time, as we develop our new strategy to take us to the next level and deliver even greater impact for the MND community.
If you want to drive change and create lasting impact, apply now!
This role can be based from our Northampton OR London office.
Hybrid Working Expectations: 2 days per week minimum office attendance required.
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
An accomplished leader with experience of organisational strategy development, planning, organising, managing and developing strategic and operational activities.
You will excel in engaging stakeholders, both internal and external, to drive the development of impactful strategies. Demonstrated success in leading the development of a cross organisational business strategic workplan, and managing programmes through substantial change is essential.
Your expertise in project management, supported by a recognised qualification, will ensure effective implementation using a variety of project management practices, tools, and methodologies.
In addition to your strategic experience, you must possess outstanding communication skills, enabling you to chair meetings, deliver presentations and network. You will also have a collaborative approach with the ability to work effectively in partnership with individuals, groups, organisations, and engage with other internal and external stakeholders.
Your experience of developing impact frameworks to identify and measure indicators of success against organisational strategies and the ability to present data in a clear and coherent style, will be crucial.
You will need to possess excellent decision-making skills and confident in making strategic and operational decisions.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Senior managerial experience of planning, organising, managing and developing strategic and operational activities.
- Outstanding communication skills, with the ability to chair meetings, deliver presentations and effectively engage with stakeholders at all levels.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
For more than 50 years, the British Dyslexia Association (BDA) has been the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential. The BDA is established as the leading dyslexia charity in the UK.
Unfortunately, the need for our support and services is high. Although awareness of dyslexia and other specific learning difficulties has grown, there are ongoing and widening gaps in access to the identification of dyslexia and the provision of expert learning support. Our national Helpline is busier than ever, supporting almost 5,500 people each year, reminding us on a daily basis why we must keep fighting for the rights of our beneficiaries.
Against a challenging backdrop for so many organisations, last financial year we saw continued growth in income from fundraising and training. We invested in growing our team and identified five strategic objectives for the period 2023-2026, and activities are currently underway to deliver these priorities. Our next CEO will continue to oversee these whilst laying the foundations for our next strategy cycle which we intend to publish in 2026. As such, the timing of this appointment allows the successful candidate the opportunity to work with the Board and other key stakeholders to articulate the long-term vision for our charity, establishing a plan that enables us to expand our reach and deepen our programmes.
The role of CEO at the BDA is one of both challenge and immense reward, offering the chance to lead a passionate and skilled team dedicated to making a tangible difference in society. The ideal candidate will bring strategic thinking, leadership experience and a commitment to promoting inclusion for our beneficiaries in education, in work and in life. The successful candidate will also need to demonstrate their financial acumen and business development and delivery skills, as achieving our mission will depend on financial security and sustainability.
We are excited about the next stage in our development as a charity and the opportunity to support even more people with dyslexia to reach their full potential. If you would like to be part of that journey, then we would love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. If you would like an informal discussion about the role, please email Mark Crowley or Natalie Sanders at Tall Roots.
The Meridian One Community Garden serves as a space where we focus on cultivating fruit, salad, and vegetable produce. We involve the local community by hosting weekly volunteer gardening sessions, welcoming school visits, and organising various community events.
TCV is seeking a Senior Project Officer with expertise in community engagement, event coordination, and managing community facilities. The garden, which was established one year ago, encompasses facilities such as an office, a community meeting/education room, toilets, and a spacious polytunnel.
The Senior Project Officer will oversee a range of tasks including planning and executing community events, maintaining site Health & Safety, leading volunteers in practical projects like building wooden planters, tending to garden plants, and ensuring timely completion of administrative duties such as procurement, risk assessments, social media updates, and task reporting. They will also lead activities for the under 5’s Nature Explorers group, school visits, themed evening events, and family weekends. Additionally, they'll organise corporate volunteering sessions and cover holiday shifts for the Green Gym gardening program. Previous events have included 'Pampering and Enrichment,' 'Repurpose, Recycle, Reinvent' workshops, and a Black Women in Conservation and Horticulture photo exhibition, as well as our weekend family events featuring free food, music, and arts and crafts activities.
This role involves being friendly and open to various people who visit, from the toddlers attending the Nature Explorers club, to our volunteer gardeners, to senior staff from the local authority. There are two other people working part-time at the garden, and TCV provides thorough training and support from a helpful local team.
Ideally, we’re looking for someone with experience of gardening and/or nature conservation. However, what’s equally important is that the Senior Project Officer has initiative, is welcoming, and comfortable working with a wide range people. We’d therefore welcome applications from candidates who can display those personable qualities, with perhaps experience of working in a community centre setting.
In Spring 2024, TCV will be taking on the management of an additional nearby meanwhile space. The new Senior Project Officer will join us at an exciting time when we begin to turn that space into a new community tree nursery. Working with local people to gather seeds from significant trees in the surrounding area, we aim to grow saplings which will go on to be distributed for planting around London.
Working hours are 9am to 5pm, Monday to Friday. Given the nature of the role the Senior Project Officer will need to work from the garden during these times. Occasionally, to avoid lone working in the absence of another colleague, there will be the opportunity to work from home. Weekend family events take place on Saturdays, four times a year and there are approximately six evening events which take place between April to September. This post holder would be expected to attend those evening and weekend events.
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If you would like to discuss your requirements further please contact the People Team. We also offer reasonable adjustments on the job.
* A full driving licence would be ideal, though not essential, as the post holder has use of a company vehicle.
* This post is subject to an enhanced CRC check due to the activities working with children and vulnerable adults.
We are The Conservation Volunteers.
Our vision is Healthier, Happier Communities for Everyone. We believe that green spaces are an essential part of healthy, happy communities.
Our mission is To Connect People and Green Spaces to Deliver Lasting Outcomes for Both.
The opportunity to connect to nature on your doorstep and contribute to its protection should be available to everyone.
The outcomes of our work:
· Environment: Green spaces are created, protected and improved, for nature and for people.
· Communities: Communities are stronger, working together to improve the places where people live and tackle the issues that matter to them.
· Health & Wellbeing: People improve their physical and mental health & wellbeing, by being outdoors, active and connected with others.
· Learning & Skills: People improve their confidence, skills and prospects, through learning inspired by the outdoors.
Join in, feel good.
Main purpose of the role
Reporting to the Fundraising Manager, this post will lead on the development and delivery of Thrive’s community and public fundraising whilst working collaboratively with the rest of fundraising team to maximise and develop opportunities over various income streams.
The post holder will work with our local centres to develop fundraising opportunities and offerings that are appealing to the local community.
The role will also focus on campaigns and projects which either bring in significant unrestricted income (e.g. The Big Give), or that help to step change Thrive’s ability to fundraise (e.g. Thrive’s supporter journey).
As part of the fundraising team the post holder will support and work collaboratively on key projects and activities related to tribute, corporate, individual and regular giving.
Please submit a CV and cover letter outlining your suitability against the specified criteria to recruitment.
Download the job description for full information about the role, the requirements, the person specification, and more.
Deadline for application 29th April 2024. The first round of interviews will be held on the 2nd and 3rd May.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to shape the future of our response to stalking and personal safety?
Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment?
If yes, then read on.
We are recruiting Advocates for a number of our services including:
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National Stalking Helpline and Advocacy Service which offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.
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London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy.
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London Stalking Threat Assessment Centre, we are a key partner in this intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We provide victim centred advocacy.
As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we advise.
Work Location: The post holder will be required to be office-based initially to support their induction and integration with the service. Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered)
These roles are also available on a part-time basis.
Please refer to the attached pack for the detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We reserve the right to close this role early.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
We are looking for someone to run our helpline and perform general administration office duties from our Birmingham office. A large part of this role is to provide emotional support to traumatically bereaved members when required.
Candidates must have a history of providing emotional support to emontionally distressed or vulnerable people.
The Office Assistant will be accountable to the Office Co-ordinator, and they must be able to fulfil a variety of administration and digital tasks. They will also assist staff and trustees in the delivery of the charity’s projects and possess good digital and face to face communication skills.
Please read full Job Description (attached( before applying
The client requests no contact from agencies or media sales.
Waking Nights Support Worker - Telford - Shropshire
Location: Telford
Discipline: Care and Support
Job type: Permanent
Salary: £12.58 per hour
Expiry date: 01 Jun 2024 23:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Support Worker, helping individuals with learning disabilities live the best life possible?
We are looking for Waking nights Support Workers to join our growing team in Telford. Experience is not essential as we will provide you with support and training to become a confident Support Worker. Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. We aim to support each individual to live their best life possible and support them with their daily living.
We Offer:
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas. 10% Overtime allowance for hours worked over 37.5 per week.
- Apprenticeships: Earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilize a range of financial support, through its dedicated app Aviva Digicare + workplace and access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts: As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage program, giving you up to 30% off.
- Care Friends Employee referral app – earn money for referring your friends to work for Hft.
- Retention bonus: £250 every 6 months for the first 2 years of service
- Free life assurance – 3 x your annual salary
- Family friendly policies – Part time, annualized and compressed hours. Generous return to work bonus following maternity leave.
What will you be doing?
This is your opportunity to make a real difference to people's lives.
- Giving the highest possible standards of support to individuals with moderate to severe learning disabilities.
- Supporting them to discover new interests, reaching goals like travelling and holidays and working positively with their families and friends.
- Helping individuals to engage in different leisure, home or work-related activities, all according to their personal choice.
- As a Support Worker (Care Assistant), your responsibilities are varied and no two days are the same.
- As well as providing physical and emotional support you may be needed to help with household tasks and personal care as well as supporting individuals with healthcare needs, e.g. taking medication.
- Everything you do will enable people to have choices about their own lives, providing flexible services that meet people’s needs, and always looking for the best way of doing things.
- Type of service – Residential, supporting individuals with learning disabilities.
- Location – Telford, Shropshire.
- Salary information – £12.58 per hour plus £1000 retention bonus paid during the first 2 years of employment (£250 every 6 months*).
- Working hours – Night shifts and some weekends, 30 hours per week.
- Up to 50% bank holiday allowance**
- Sleep ins at the service are £36.
Find your place with us and change lives.
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
Apply Now
REF-213 804
Do you love using social media content to engage and support people? Would you like to be part of a team that uses digital channels to make a positive and impactful change for people living with MS?
We’re looking for an enthusiastic and driven Social Media Officer to join our social media team.
Social Media Officer
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £32,156 - £34,254 per annum plus excellent benefits
Salary Band: Band E1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
As the social media officer, you’ll help manage an audience of more than 200,000 people across X, Facebook, Instagram, TikTok, LinkedIn and YouTube. You’ll respond to comments and messages from the public, engage with our audiences and work with our MS Helpline team to ensure vulnerable supporters get the help they need.
You’ll have a genuine passion for creating engaging social content and a keen interest in the latest trends and social media platform developments.
Working closely with our Social and Paid Media Manager, you will help to scope for and identify new opportunities to grow our online community developing engaging content across news, media, support, information and our core campaigns.
Planning and strong copy-writing skills are essential and you will thrive in a fast-paced, innovative environment. You’ll also help maintain regular reports on KPIs and performance.
And lastly, you’ll be joining our friendly and supportive team at an exciting stage of our development, as we continue to use digital to help improve the lives of people living with MS.
If that sounds like you – join us!
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Monday 13 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Right to work in the UK
The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.
The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. We currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make.
Equal Opportunities
We’re a Disability Confident Employer. We’re committed to promoting equality and diversity. We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.
We’d be grateful if you could complete the equality and diversity monitoring form on our website and submit it with your application.
As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.
No agencies please.