Higher Education Coordinator Jobs
Actively Interviewing
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Part-time – 22.5 hours per week
(Working Hours will be scheduled between 9.30am and 8.00pm)
The Brent Centre for Young People is looking for an experienced, dynamic person to join its Clinical Administration Team.
The Brent Centre for Young People is a charity based in North West London (Kilburn) that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and have mental health needs. The Centre has an international reputation and delivers world-leading evidence-based practices to young people across North West London. On average, the centre helps over 700 young people per year through its In-house and Outreach Services.
We are looking for an experienced clinical administrator with strong people and communication skills to help run our clinical services.
This post is an exciting opportunity to be part both of supporting the growth of this new service and supporting clinical administration at the Brent Centre within an existing small team.
The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This post will suit a confident, reliable individual with strong interpersonal, organisational and communication skills.
You will be expected to be confident in IT skills (including the use of Microsoft Excel to an intermediate level) and apply them to recording data accurately on a daily basis on our client database.
We are looking for someone who demonstrates a high level of professionalism, can work to regular deadlines, can problem solve when faced with difficult situations, adheres to confidentiality and can communicate professionally, politely and effectively with young patients, their families, our clinical and non-clinical staff team and our external contacts, such as GPs.
The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work and their families. Experience with young people or with mental health is advantageous.
You will be expected to work a range of shifts between 9.30am to 6pm, 10.30am to 7pm and 11.30am to 8pm, to be agreed.
The candidate will have excellent skills, when carrying out duties of the post.
Closing date: Friday 24th May at 5pm
Interviews: TBC
Shortlisted candidates will be required to take a 30-minute test
The client requests no contact from agencies or media sales.
The community engagement coordinator will work as part of a team of new community engagement service working across East, West and South London. The key aims of this new service are to build relationships with specialist providers across south, west, and east London, where our services are clustered, to develop a menu of enhanced support opportunities to meet survivors’ social, health and financial needs.
This is a very important role in Refuge, which will make a real difference to the lives of the women and children that Refuge supports every day. Together as a team, you will create pathways to decrease social inclusion, increase participation in community activities, employment, education and training. You will be skilled at working with a diverse range of audiences and will be adept at creating and developing new partnerships and pathways that improve the lives of survivors of domestic abuse and gender-based violence.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
We help students at the University of Greenwich become the best they can be at university and beyond.
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Programmes Manager
Salary:
£32,000 - £40,000 + £2,000 London weighting
Contract:
1 year contract
Hours:
Full time
Location:
London / Hybrid
People can work flexibly as per Bite Back 2030’s hybrid working policy noting that office based employees are expected to be in the office two days per week. Remote staff are required to travel to our London HQ at least once a month; if you are on a remote working contract, your travel to the London office for team days will be paid.
NB: This role will require occasional travel to schools across England.
Reporting to:
Head of Programmes
About Bite Back 2030
We’re surrounded by junk food. From the moment we're born, every second of every day, children are being targeted. Giant companies manipulate them with colourful, cuddly, clever marketing, deceive them with packaging claims and pump products at them that are full of junk. It's become the cultural wallpaper. Now, it risks endangering the health of a generation.
In the UK, nearly a third of children aged 2-15 face a higher risk of food-related ill health in their futures. The good news is, it's preventable. And we're biting back.
Bite Back is a youth activist movement challenging a food system that's been set up to fool us all by:
1) Calling out the manipulation of the junk food giants.
2) Demanding higher standards from food marketing and from everyday food itself.
3) Mobilising and equipping young people in the fight for better food.
We do all this so we can bite back against a global epidemic of food-related ill health.
About Bite Back in Schools
Bite Back has delivered our youth social action programme — Bite Back in Schools— to over 120 schools over the last two years. Working with secondary schools, we have supported over 2,000 11-14 year olds to plan and deliver social action projects to prioritise child health by improving their school food. This could be by making nutritious and sustainable food the norm by increasing the flow of healthy options in their canteens, or by redesigning the school food experience to put healthy options in the spotlight.
With funding awarded from the #iWill Fund, we are recruiting a brilliant cohort of schools who will join the programme in September 2024. Our programme model combines an assembly delivered by a Bite Back young ambassador, five hours of curriculum time sessions for a whole year group, and our ever-popular and impactful School Food Champions (SFC) extra-curricular club. You can read more about our offer for schools here.
Role Description
The Programmes Manager plays a key role supporting our community of schools during their time on the programme. They will support the design and lead on the delivery of Bite Back in Schools to ensure the best possible user experience for young people, their teachers and their schools, and to ensure the programme makes the greatest possible impact.
The Programmes Manager will report to the Head of Programmes, and will work closely with colleagues across Bite Back, in particular with our comms, digital, youth and policy teams, working within our Strategy and Delivery Function.
Key responsibilities include:
Relationship management
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Provide ongoing support to schools throughout their time on the programme, building strong working relationships with participating schools.
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Lead communication with all schools, being the first point of contact for the coordinator and lead teacher in each school.
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Support monitoring and evaluation through creation of surveys, ensuring completion of baseline and end of year surveys, and analysis of data submitted (in partnership with our external evaluators).
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Book and arrange assemblies, coordinating between schools and our Bite Back Ambassadors.
Community management
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Celebrate and share examples of best practice and impactful social action projects amongst our community of schools.
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Design and deliver training and webinars for schools.
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Lead on the design and delivery of competitions for schools.
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Schedule and organise visits to schools, agreeing agendas with the schools in advance to include elements including meeting pupils and teachers, leading feedback sessions and focus groups and supporting the development of their social action campaigns.
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Drafting of termly newsletters and regular emails to schools.
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Create case studies and collate material to share with our comms and digital teams.
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Encourage teachers and pupils to use the new Bite Back digital platform to share their stories and projects, and take part in broader Bite Back campaigns.
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Grow our movement - supporting the recruitment of future cohorts by promoting the Bite Back in Schools programme, distributing recruitment comms, holding set up calls with interested schools, and guiding schools through the application and enrolment process, working closely with the Head of Programmes on the design of these processes.
Project management of systems and operational support
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Manage the SFC inbox, dealing with enquiries from schools and other partners.
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Process invoices related to the programme, liaising between schools and the Bite Back accounts team, and monitoring the monthly total payments made to schools.
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Manage the budget for specific areas of programme expenditure, such as merchandise and Ambassador training.
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Creating and uploading new high quality session plans, resources and materials to our digital platform as required.
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Design and maintain reporting systems to monitor levels of engagement of individual schools, flagging concerns and proactively finding ways to mitigate issues to ensure schools remain on the programme.
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Management of programmes section of Bite Back CRM system, keeping data up to date and accurate, and developing reports to share programme data with team and funders.
Programme design and improvement
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Identifying opportunities to optimise the potential of our programmes and proactively making suggestions for continuous improvement to our user experience, programme design and systems.
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Proactively seek feedback on customer satisfaction, impact and service improvement and use this to inform suggestions for improvements.
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Feed your ideas into programme delivery and development.
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Support new pilots and interventions, including testing innovative ideas on the ground, as requested to enable Bite Back to develop our suite of programmes and maximise opportunities for new work to further our mission across the school sector.
Skills / Experience (required)
The ideal candidate would have the following experience and qualities:
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Strong organisational and project management skills, with excellent time management, ability to manage competing priorities and attention to detail
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Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.
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A proven record of building relationships across sectors, with young people and adults.
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Experience of creating resources which are engaging for young people and simple to deliver for teachers
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Strong understanding of the education sector and experience of working with schools and teachers.
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Experience of youth facilitation and / or delivering training.
You will be able to show the following qualities:
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A bold and open mind - you will be prepared to think differently about issues.
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A level head - you will be comfortable working both reactively and proactively.
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A sense of humour - we believe work should be fun and that we all perform at our very best when we enjoy what we do.
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Creativity - you will come at issues from new and unusual angles and be prepared to work hard on finding fresh and surprising angles.
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Resilience - you will be prepared to keep going or as our values say, set back won't set you back.
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A passion for our mission.
Skills / experience (desired):
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Experience of working with CRM systems particularly Salesforce.
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Experience in drafting compelling copy and uploading content to digital platforms.
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Understanding of youth social action and extracurricular programmes.
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Interest in campaigning, social justice, food, and child health.
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Experience of managing budgets.
Please apply with a CV and a statement answering the questions in the application pack
We kindly ask you to complete our Equal Opportunities Form to make sure we can continue to be as fair and inclusive as possible. Your answers will be anonymous and will solely be used for internal purposes as we strive to be better in our representation of diversity. Applications will be handled in line with our Recruitment Privacy Policy.
Timelines
Applications will close at 23:30 on Sunday 19th May 2024.
Interviews will be scheduled for the week beginning 3rd June.
The client requests no contact from agencies or media sales.
Streets of Growth is seeking to employ an experienced, motivated, and personable individual to work as part of the frontline team to deliver targeted street work to engage and build relationships of trust with high-risk vulnerable young people (15-25 years), in hotspot areas known for Anti-Social Behaviour (ASB), exploitation, serious youth violence and young people that are furthest away from engaging in services.
You should expect to be appointed at the starting point of the salary scale and a higher starting salary band is dependent on you having extensive experience and skills in street work and detached outreach work as well as relevant frontline experience of working with at-risk young people.
These working hours will vary and will be worked according to business needs and notified to you in advance. You will be required to work late afternoons, evenings, and weekends as part of your normal working week.
Benefits Summary:
- 25 annual leave days plus bank holidays per year (pro-rata for part-time staff)
- Pension scheme of up to 8% contribution
- Excellent training in Streets of Growth evidence-based change model inclusive of CBT skills training (CPD)
- Excellent on-going supervision, performance coaching and professional development coaching.
- An individualised annual training budget of up to £200 for external training in relation to professional career development e.g., psychological methods of practice.
- An enhanced Employee Assistance Scheme which provides free, 24/7 confidential helpline services including structured counselling services and practical resources aimed at supporting your work-life balance.
- Structured Professional pathways through the organisation inclusive of supported development into senior and advanced practitioner roles and further progression into management positions.
The role:
Delivering targeted street work and outreach across the borough of Tower Hamlets. This involves engaging and building relationships of trust with young people at street level and in identified hotspot areas of risk where there is low to high anti-social behaviour, criminality and violence. Working with and engaging young people in strategic interventions across Lifestyle, Enterprise/Employability, Education and Environment that constructively challenge negative patterns of behaviour, create an experience for positive thinking, confidence building, entrepreneurial work skills, and tapping into the young person’s ambition, potential and talent.
You will be working alongside Intervention Coaches to progress street-engaged young people into Streets of Growth’s staged-based Appropriate Intervention Bridging Programme delivered from our flagship Centre based in Aldgate East and delivering appropriate targeted intervention work at the street/estate level during critical incident situations in the community.
Who we are looking for:
Along with a relevant qualification up to at least Level 2, you will have robust frontline experience working with young people, including experience of detached outreach work with young people. You will also have good knowledge of safeguarding risk assessment and contextual safeguarding. A key component of the job role is the ability to engage and build transitional relationships with young people, most particularly hard-to-reach individuals.
To apply:
Streets of Growth is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve. All appointments are made on merit. At Streets of Growth, we would like to encourage applications from people both with and without criminal convictions, however, the job offer has to be subject to vetting. The successful candidate will be required to apply for an enhanced criminal record check through the Disclosure and Barring Service (DBS). Due to the nature of the work, you are applying for you are required to disclose any criminal convictions that you have.
No agencies, please.
You may have experience in the following: Youth Engagement Specialist, Youth Outreach Coordinator, Youth Development Officer, Youth Program Facilitator, Community Youth Advocate, Adolescent Outreach Worker, Youth Empowerment Coordinator, Teen Outreach Worker, Youth Mentorship Coordinator, Youth Support.
Streets of Growth is an outcome-driven charity, working to reduce harm and positively transform the lives of the most vulnerable and at-risk young people in East London. We do not wait for young people to walk through our doors, or to be referred by an agency, instead, we engage and reach out to young people across the streets and neighbourhoods. Working to build a relationship of trust, truth, and transformation with each young person, coaching and enabling them to support themselves to change negative lifestyles, move away from violence and harm, stay out of prison, get good jobs, and create a better future for themselves.
Location: Hayloft Point, 6 Middlesex Street, London E1 7EX
Contract: Permanent,Part time
Salary: £24,000 to £27,000 (pro rata for 21 hours)
Hours: 21 hours (within the hours of 2pm – 10 pm)
Closing date: 12-05-2024
REF-213 193
Senior Youth Outreach and Engagement Worker
Streets of Growth is seeking to employ an experienced, motivated, and personable individual to work as part of the frontline team to deliver targeted street work to engage and build relationships of trust with high-risk vulnerable young people (15-25 years), in hotspot areas known for Anti-Social Behaviour (ASB), exploitation, serious youth violence and young people that are furthest away from engaging in services.
You should expect to be appointed at the starting point of the salary scale and a higher starting salary band is dependent on you having extensive experience and skills in street work and detached outreach work as well as relevant frontline experience of working with at-risk young people.
These working hours will vary and will be worked according to business needs and notified to you in advance. You will be required to work late afternoons, evenings, and weekends as part of your normal working week
Benefits Summary:
- 25 annual leave days plus bank holidays per year (pro-rata for part-time staff)
- Pension scheme of up to 8% contribution
- Excellent training in Streets of Growth evidence-based change model inclusive of CBT skills training (CPD)
- Excellent on-going supervision, performance coaching and professional development coaching.
- An individualised annual training budget of up to £250 for external training in relation to professional career development e.g., psychological methods of practice.
- An enhanced Employee Assistance Scheme which provides free, 24/7 confidential helpline services including structured counselling services and practical resources aimed at supporting your work-life balance.
- Structured Professional pathways through the organisation inclusive of supported development into senior and advanced practitioner roles and further progression into management positions. .
The role:
Taking on a lead role to deliver targeted street work and outreach across the borough of Tower Hamlets. This involves engaging and building relationships of trust with young people at street level and in identified hotspot areas of risk where there is low to high anti-social behaviour, criminality and violence. Working with and engaging young people in strategic interventions across Lifestyle, Enterprise/Employability, Education and Environment that constructively challenge negative patterns of behaviour, create an experience for positive thinking, confidence building, entrepreneurial work skills, and tapping into the young person’s ambition, potential and talent.
You will have senior responsibility with the Frontline Director to plan and execute street work and outreach delivery in identified hotspot areas or risk based on street/community and partner intelligence. As well as holding a small street-engaged caseload of young people and providing a lead responsibility to deliver appropriate targeted intervention work during critical incidents in the community.
Who we are looking for:
Along with a relevant professional qualification at level 3 or degree level, you will have significant frontline experience working with young people, including experience in detached outreach work with young people and experience working with at-risk, vulnerable young people. You will also have good knowledge of safeguarding risk assessment and contextual safeguarding in addition to good practice in engaging young people.
Streets of Growth is committed to diversity in all that it does and strongly encourages applications from every part of the communities we serve. All appointments are made on merit. At Streets of Growth, we would like to encourage applications from people both with and without criminal convictions, however, the job offer has to be subject to vetting. The successful candidate will be required to apply for an enhanced criminal record check through the Disclosure and Barring Service (DBS). Due to the nature of the work, you are applying for you are required to disclose any criminal convictions that you have.
No agencies, please.
You may have experience in the following: Senior Youth Engagement Specialist, Senior Youth Outreach Coordinator, Senior Youth Development Officer, Senior Youth Program Facilitator, Senior Community Youth Advocate, Senior Adolescent Outreach Worker, Senior Youth Empowerment Coordinator, Senior Teen Outreach Worker, Senior Youth Mentorship Coordinator, Senior Youth Support Worker.
Who we are:
Streets of Growth is an outcome-driven charity, working to reduce harm and positively transform the lives of the most vulnerable and at-risk young people in East London. We do not wait for young people to walk through our doors, or to be referred by an agency, instead, we engage and reach out to young people across the streets and neighbourhoods. Working to build a relationship of trust, truth, and transformation with each young person, coaching and enabling them to support themselves to change negative lifestyles, move away from violence and harm, stay out of prison, get good jobs, and create a better future for themselves.
Location: Hayloft Point, 6 Middlesex Street, London E1 7EX
Contract: Permanent, Part time
Salary: £30,000 to £32,000 (pro rata for 21 hours)
Hours: 21 hours (within the hours of 2 pm – 10 pm)
Closing date: 12-05-2024
REF-213 195
Do you have experience connecting university students and non-profits for mutual gain? Are you a storyteller and collaborator?
We are looking for a Community Research Initiative Manager to lead the innovation, delivery, and evaluation of a range of community-based student opportunities at UCL. This currently includes: collaborative PGT dissertations; research skills volunteering; our new Pro bono Community Research Service; and developing community-based class projects for university colleagues. We are seeking an innovative, creative, and passionate person to fill the role of Community Research Initiative manager.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The client requests no contact from agencies or media sales.
Job Title: Alumni and fundraising development officer
Location: Queen Mary's Grammar School, Walsall
Hours: 37 hours per week, Term Time
Salary: NJC scale point 14 – 17. Actual Salary: £23,615 – 24,856 (FTE: £27,334 – 28,770)
Purpose of Job:
The postholder plays a key role in managing the alumni network, with a specific emphasis on events and volunteer management, to actively engage alumni and stakeholders with Queen Mary’s Grammar School. The goal is to continuously enhance the value and contributions from stakeholders in alignment with Queen Mary’s Grammar School’s strategic priorities.
Ultimately, this role is designed to support the school’s strategic plan by delivering philanthropic income and other forms of financial and non-financial support from alumni and other stakeholders. This is achieved by developing and strengthening relationships with important constituents and identifying shared areas of interest and activities to enable lifelong relationships to form.
Main responsibilities:
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To work with the Headmaster in developing links with the alumni network through the Queen Mary’s Club (QMC) for the purpose of school promotion, school career programme development and fundraising.
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To assist with other whole school fundraising projects
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To oversee the financial and administrative function of school donations and the Queen Mary’s Association (QMA) as a parental fundraising body within the school.
It is expected that the role will be self-funding, as a result of the income brought into the school. This may include funds raised through alumni, grant applications and bequests from former pupils, as well as a contribution towards other fundraising projects.
JOB DESCRIPTION The duties include:
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Actively enhance engagement opportunities with former students and other stakeholders. Contribute to development of methods of engaging with alumni and strengthening their relationship with Queen Mary’s Grammar School and each other;
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Maintenance and continuity of QMC database using Raiser’s Edge; leading initiatives to grow and populate the database.
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Management of the website, including creating new content;
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Use a range of social media channels to engage alumni and other relevant stakeholders, such as Linked-in and Mail Chimp.
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Recruitment of upper sixth students to the QMC; Actively contribute to engagement with current students to raise the profile of the QMC and the opportunities afforded by Queen Mary’s alumni network.
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Assistance with fundraising for specific projects; putting in bids for funds and making Gift Aid claims where appropriate; creating new initiatives for fund raising and bequests.
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Stewardship, retention and recognition of volunteers and donors, ensuring they have a rewarding and impactful experience.
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Liaison with Old Marians, including a quarterly digital ‘From All Quarters’ update newsletter, creation of regular email campaigns, preparation of the annual Chairman’s letter and other social media/website updates;
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Researching the School’s Archives for materials to assist in fundraising, events and content creation;
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Management of QMC merchandise, including sales and stock replenishment
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Organisation and set up of the Old Marians’ dinner in September of each year (including liaison with the guest speaker, caterers and QMA bar committee);
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Organisation of the annual July Wreath Laying ceremony in London and surrounding activities.
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Organisation of alumni gatherings in Walsall, Birmingham, London and any ad-hoc events as required.
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Liaison with the School’s CEIAG co-ordinator to organise alumni careers events and procure former students for the programme. Guiding and supporting volunteers during the careers week.
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Be mindful of the diversity of alumni and stakeholders – promote equality and inclusivity in all activities and processes.
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Planning, promotion, co-ordination and impact evaluation of all events.
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Attending of all QMC committee meetings and preparation of papers for Dinner sub-committee;
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Liaison with the Old Boys’ Scholarship Fund (OBSF) arm of the QMC with reference to fundraising and the support of projects;
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Support the Headmaster in shaping and delivering campaigns, supporting key priorities, and monitoring targets. Use stakeholder research and data analysis to make suggestions, monitor performance, and drive future plans and activity.
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Receive, record and reconcile termly donations for the School donations fund; liaison with the Mercian Trust over the transfer and use of such donations;
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Submitting Gift Aid claims to HMRC;
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Treasurer for the QMA, including production of simple accounts and financial records
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Assist with recruitment of QMA volunteers and allocation to committees;
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Oversight of the Charity Commission status of the QMA and management of the bank account;
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Attend QMA management committee and trustee meetings;
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Provision of information for the QMA trustees;
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Being aware of, and complying with, policies and procedures relating to confidentiality and data protection (GDPR), reporting all concerns to an appropriate person;
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Attending and participating in other meetings, as required;
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Co-ordination of activities, when required, across the Mercian Multi Academy Trust;
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Contributing to the overall ethos of the School;
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Carrying out any other duties as may reasonably be requested by the Headmaster, other members of the Senior Leadership Team or the Head of Sixth Form.
PERSON SPECIFICATION
Preferred skills, personal attributes or experience
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Excellent communication skills (oral and written)
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Ability to build rapport and effective professional relationships with a wide range of audiences from diverse backgrounds and all walks of life.
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Experience of fundraising and engagement with stakeholders would be an advantage;
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Ability to work constructively as part of a team;
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Experience of database management (knowledge of the Blackbaud software package is desirable, but not essential);
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Experience of planning, delivering, and monitoring events.
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Exceptional organisational and planning skills, suitable for the oversight of large events;
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Proven ability to think strategically and creatively; openness to new ideas and ability to identify problems and suggest solutions where necessary. Identify ways of improving effectiveness.
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Ability to work independently to drive and take ownership of projects.
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Excellent public presentation skills;
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Good numeracy and literacy; familiarity with ICT including Microsoft Office;
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Working knowledge of accounting principles and practices;
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Able to multi-task and adapt to changing priorities.
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Ability to react positively and remain calm under pressure.
Queen Mary’s Grammar school is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding and Safer Recruitment Policies can be found on our website. This position is subject to appropriate vetting procedures including a criminal record check from the Disclosure and Barring Service (formerly CRB) which will require you to disclose details of all unspent and unfiltered spent reprimands, formal warnings, cautions and convictions as part of the recruitment process.
The client requests no contact from agencies or media sales.