Homelessness and housing advice manager jobs in epsom and ewell, surrey

At Citizens Advice Westminster, we do not just offer advice, we offer hope, solutions, and advocacy for those most in need. Whether it is navigating the housing crisis or finding stability in uncertain times, our mission is clear: put people first, always.

As we launch our new Homelessness Prevention team, we invite you to bring your skills, empathy, and drive to a role where your work changes lives. Based in Westminster you will join an organisation where your values align with your vocation.

The Advice Manager/Caseworker will play a key role in providing essential support to individuals facing homelessness, ensuring they receive the right advice, advocacy, and guidance exactly when they need it most. You will collaborate directly with Westminster City Council and other key stakeholders to design and deliver prevention strategies that have a real, measurable impact across the city.

The successful candidate will be an excellent communicator, with strong project management skills and a good understanding of issues facing communities in the current cost of living crisis. The right candidate will have excellent organisation and time management skills as well as strong IT skills.

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive. You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

If you need further information or to discuss this role, please email us.

Closing Date: 31st July 5pm

Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!

Supported Housing Manager

Treasures Foundation offers accommodation and outreach to vulnerable women who have backgrounds of addiction, trauma, mental health and the criminal justice system. We provide housing and support until women can make the transition into their own homes, with some long-arm support extending beyond this period.

The Area Manager will work alongside the COO and CEO to help develop and manage the existing service as well as a new detox provision. Duties will include, but are not limited to, the following:

· Providing guidance to Specialist Support Manager, Project workers and Volunteers to support their professional development, ensuring that the service is run professionally, efficiently and effectively.

· Fostering a holistic approach to supporting staffs needs, through supervision and appraisals.

· Seeking and highlighting opportunities for change at project/ organisational level

· Creating and developing a group programme which meets the needs of the women and aims of the project, such as effective communication and conflict resolution

· Planning and managing the staff rota and Out of Hours emergency on call rota, required to meet the needs of the service

· Reviewing and auditing the service on a continual basis, ensuring that it meets both the needs of the residents and quality standards.

· Ensuring the safety of the houses by managing challenging behaviour, through conflict resolution and following procedures

· Fostering good working relationships with key stakeholders

· Overseeing the individual tailored programmes created by project staff. 

· Helping to build and develop relationships with outside organisations in order to promote the work of Treasures and identify opportunities to achieve the best outcomes for residents.

· Adhering to relevant policies and procedures

·         Ensure staff update data base system and log reports

· Updating trustees quarterly on the service by providing a written report

Person Specification

Essential

· Experience managing supported living or residential care (ideally mental health focused)

· Knowledge of working with individuals with complex or challenging behaviours

· Comfortable supporting and leading staff teams

· Strong communication and organisational skills

· Someone proactive, confident, and committed to high standards of care and support

This post is subject to an Enhanced Level with a Barred List DBS check, although we do not discriminate, and we actively welcome applications from those with lived experience of the Criminal Justice System and/or in recovery from drug and alcohol addiction.

Please note - Female only applicants please

About the role:

At Single Homeless Project (SHP), we believe everyone deserves a place to call home and the opportunity to build a meaningful life. Our Complex Needs Accommodation Service in Islington offers just that - a chance to make a lasting impact on the lives of men with complex histories, including those who have experienced homelessness, involvement with the criminal justice system, and multiple disadvantage. As Team Manager of this 13-bed male-only service, you will work closely with the Regional Services Manager to lead a small, committed team. You’ll shape the day to day running of the service, ensuring the delivery of responsive, high-quality support that prioritises safety, progression and connection. Your work will be grounded in strong partnership working, safeguarding practice and effective risk management, particularly with clients at MAPPA (multi agency public protection arrangements) levels 2 and 3.

This is more than just a management role, it’s an opportunity to be at the heart of change. You’ll guide and support a passionate team, fostering their growth while enabling better outcomes for clients. With a strong emphasis on performance and innovation, your leadership will help drive forward SHP’s mission to break the cycle of homelessness. You'll join an organisation where ambition is matched by real development opportunities, where staff are supported to grow into new roles and where your ideas can shape the future of services. If you’re ready to bring your experience, drive and vision to a team that’s making a difference every day, we’d love to hear from you.

About you:

• Organised, highly motivated, proactive and adept at developing and maintaining relationships with internal and external stakeholders. 
• Experience of managing people/staff, with the ability to motivate and encourage a team to perform effectively.
• A good understanding of working with high risk clients (e.g. MAPPA level 2 and 3), vulnerable people and those who have been rough sleeping.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August

Interview date: Tuesday 12th and Wednesday 13th August in Islington at SHP Services

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. 

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Employment & Progression Coach 

Capital City College Westminster Centre, 76 Vincent Square, SW1P 2PD, London

Permanent, full-time 

£30,000 &  34 days of annual leave

About Hotel School

Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it. 

Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed. 

Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.

About the Role

Join a small, passionate, and dynamic team committed to helping individuals from disadvantaged backgrounds complete their training and transition into sustainable, inclusive careers within the hospitality industry.

As an Employment & Progression Coach, you’ll work one-on-one with students and graduates, supporting them to overcome barriers, stay motivated, and achieve their goals, evoking meaningful change in their lives and futures.

You will also work closely with Hotel School hospitality employer partners to identify suitable job opportunities and collaborate to ensure our graduates are well-supported as they transition into and sustain meaningful employment.

Key Responsibilities

• Provide one-to-one, trauma-informed and person-centred employment support to students and graduates

• Help graduates overcome barriers and prepare for sustainable hospitality careers

• Work closely with employer partners to secure and support job opportunities

• Coordinate work experience placements and deliver employability workshops

• Collaborate with mentors and support services to ensure holistic, person-centred support

• Monitor and record the progress of students and graduates

• Follow safeguarding procedures and respond appropriately

About you

We’re looking for someone who is:

• Experienced working with people experiencing homelessness and/or other disadvantages or in

  employment services

• Compassionate, patient, and calm under pressure

• Passionate about empowering and motivating people to move forward

• Experienced in supporting people facing barriers

• Highly organised, proactive, adaptable, with great communication skills

• Able to build trust and communicate well with a wide range of people in person

• Experienced in admin and using systems (MS Office essential)

Bonus (but not essential):

• Hospitality experience

• Knowledge of trauma-informed or person-centred practice

Benefits 

Salary and Leave 

• Annual salary of £30,000. 

• Annual Leave: 34 days of annual leave, inclusive of all public and bank holidays. 

• Pension Scheme

Professional Development 

• 1:1 Coaching 

• Supervision 

• Group Reflective Practice 

• Ongoing Training 

Well-being and Support 

• Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning. 

• Wellbeing activities such as staff socials, yoga, mindfulness, and meditation. 

Commitment to Diversity

We welcome applications from people of all backgrounds and especially encourage people with lived experience of homelessness, disadvantage, or marginalisation to apply. We're committed to building an inclusive, supportive team that reflects the people we work with.

How to Apply

Please send:

• A CV (max 2 pages)
• A Supporting Statement (max 350 words per question) responding to the three questions below

Supporting Statement Questions
 You can draw on paid work, volunteering, or personal experience.

1. Why are you applying for this role?
    What excites you about The Hotel School and this opportunity?
2. Empowering people to achieve their goals                                                                                                         Tell us about a time you supported someone to identify and achieve their personal or professional goals. What steps did you take, and what was the outcome?
3. Supporting people through challenges                                                                                                             Tell us about a time you supported someone facing barriers (e.g. housing, confidence, mental health).
4. How does your previous experience prepare you for this role?
    Refer to the job description and share examples that show you're a good fit.

Deadline: 6th August 2025
Informal chats are welcome — please contact Dana.

We understand AI tools can be helpful in preparing applications, but we really value responses that feel personal, reflective, and show us why this work matters to you.

Recruitment Process

If shortlisted, we’ll invite you to a short telephone screening call (20–30 minutes) to learn more about you, answer any questions, and explain the next stage.

Following that, selected candidates will be invited to an in-person interview at The Hotel School in central London. This includes a panel interview, a scenario task, and the opportunity to meet one of our graduates.

We want the process to feel welcoming and supportive, and we’ll share full details in advance so you can prepare.

Safeguarding

This role requires an enhanced DBS check. The Hotel School is committed to safeguarding and to creating inclusive, safe environments for all students, graduates, and staff.​

About the role:

Are you ready to take the next step in your career and become a leader in one of Single Homeless Project's (SHP's) most dynamic and impactful services? This is an exciting opportunity to join our Ofsted Registered Young Person’s Accommodation Service as a Deputy Team Manager - where your skills, passion, and ambition can make a lasting difference in the lives of at risk young people and young people leaving care whilst growing your own professional journey within SHP. We have three roles available in Camden, Islington and Waltham Forest. 

In this role, you’ll work closely with the Service Manager to inspire and guide a dedicated team, ensuring our support is not only high-quality and consistent but also rooted in compassion and ambition for each young person’s future. Your leadership will help shape services that are creative, person-centred, and aligned with SHP’s values - supporting young people to build the confidence, independence and life skills needed to thrive. From overseeing support plans to championing best practice and compliance, your day-to-day work will be integral to creating positive outcomes and a nurturing environment where young people can grow and achieve.

This is more than a management role - it’s a chance to be part of something transformative, to lead by example, and to take a significant step forward in your career at SHP. If you’re passionate about supporting young people and ready to lead with purpose, this is the opportunity you’ve been waiting for.

About you:

• Experience managing staff working with young people at risk and looked after care leavers and an experience of working within Ofsted Registered accommodation services.
• A capacity to self-develop and grow.
• Be able to creatively inspire opportunities for our young people to thrive.
• Track record in building positive working relationships and community networks genuine commitment to working with young people.
• A willingness to work in a way that empowers our young people
• Have a flexible and resilient approach to their work including providing client centred solutions rooted in trauma informed practice

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August at midnight

Interview date: Tuesday 12th and Thursday 14th August at SHP Head Office in Kings Cross.

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. 

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Employment & Learning Advisor
Westminster, London
Hours: 35 hours (full time) working at least 3 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Employment & Learning Advisor to work effectively as a member of the Centre and the Employment & Learning team to progress a caseload of clients on their journey into meaningful and sustainable employment. You would be responsible for coordinating a range of employment-focused provision through 1:1 interventions, workshops, courses, and supplementary training opportunities to improve clients’ confidence and skills to increase their employability and household income potential. You would also be responsible for identifying, developing and maintaining external relationships and partnerships with relevant organisations, employers, and training providers. In addition to this, you would also work alongside your line manager to deliver a comprehensive learning and employment service, that meets client need and is delivered in line with the organisation’s strategic aims, objectives, and outcomes-based approach. This role is pivotal in order to reach the Centre’s ultimate goal of helping people achieve greater resilience and wellbeing.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Wednesday 6th August 2024
Interviews: W/C 11th August

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Job description

Treasures Foundation provides housing and support for women recovering from addiction, trauma, and involvement with the criminal justice system. We help women rebuild their lives through safe housing, access to essential services, and programmes focused on rehabilitation and long-term recovery. Our mission is to empower women to thrive in their communities and build a brighter future.

We are now seeking a Full Time and/or Part Time Keyworker to join our expanding Treasures team. 

Key Responsibilities

The Keyworker will report directly to the Specialist Support Manager and will play a critical role in maintaining the effective running of Treasures Foundation’s supported housing. The core responsibilities include:

Beneficiary support

·  Undertaqking key working activities including: referrals, risk assessments, support
planning

· Support beneficiaries communicating with them about their day or any difficulties that arise for them

·Take a holistic approach to support beneficiary needs, seeking and highlighting opportunities for change at the individual’s and project level

·  Fostering a holistic approach to supporting beneficiaries needs, seeking and
highlighting opportunities for change at the individual’s and project/ organisational
level

·   Jointly developing and delivering a group programme which meets the needs of the women
and aims of the project, such as effective communication and conflict resolution

·   Developing individual key work plans alongside the beneficiary and offering them
appropriate support to implement them

·  Supporting the beneficiaries to access voluntary work, extra-curricular activities and
educational courses

Reporting and Compliance

· Verbal and written handover to other staff

· Use on call if needed in an emergency

·  Ensure our monitoring system Lamplight is up to date

· Complete online training

· Gather data for monitoring and evaluation

Person Specification

The ideal candidate will have a passion for working in the charity sector. They will be proactive, solution-oriented, and able to manage competing priorities in a sometimes challenging environment.

Essential Skills and Experience:

·  Flexible attitude with the ability to understand and implement policies and procedures, keeping the beneficiary at the heart of the work

· Demonstrable experience of lone working in a similar environment

· Excellent organisational and time-management skills

· Strong communication skills, with the ability to present information clearly to other staff members

· IT literate

Desirable Skills and Experience:

· Evidence of trauma informed qualifications or experience

What We Offer

· The opportunity to make a meaningful impact in the lives of women recovering from addiction and trauma.

· A supportive and passionate team dedicated to creating lasting change.

· Opportunities for professional development through training and teaching.

· Therapy for staff

· Regular Supervision

Merton Winter Night Shelter provides a much-needed emergency shelter for the homeless during the coldest winter months. We offer a warm, safe and respectful place, with a welcoming environment, providing hot food and professional support to those who would otherwise be on street. We offer an opportunity for guests to rest, recharge and be supported into a more sustainable and stable lifestyle. 

We are seeking a part time Project Assistant to work with the Project Coordinator, who leads the project on a permanent basis. Min 6hrs over 3 evenings per week and occasional management meetings outside of the shelter. This would be initially shadowing the Project Coordinator at the different shelter venues and then independently and unsupervised attending venues supporting venue convenors and their volunteers. The hours will include weekends and bank holidays.

Purpose of Job:

· Supporting the Project Coordinator in managing and coordinating the Night Shelter to ensure that all venues give a consistent service to all homeless persons accepted into the shelter, i.e., its guests.

· Standing in for the Project Coordinator in supporting shelter convenors and their volunteers on two evenings per week after initial induction.

· Assisting the Project Coordinator in providing advice and support to help each guest work through the challenges they are facing, recognising that homelessness is often a result of complex and multiple problems.

Responsibilities:

In close consultation with the Project Coordinator to:

· Liaise with the Host Venue Co-ordinators to ensure timely communication and information, particularly in maintaining the Shelter Log Book, to enable the smooth running of the shelter.

· Support guests who are using services for welfare, legal, debt, housing and other specialist issues, where necessary.

· Engage with vulnerable people in a sensitive, empathetic and professional manner.

· To assist in maintaining detailed case records ensuring all sensitive data is adequately protected and handled.

To apply for this role, please download the attached Job Description and Application Form and return the completed Application Form to us. Applications will close on 31st July 2025 and those shortlisted will be interviewed shortly after.

Team Leader – East London Families Service

Location: London - Old Street

Salary: Grade 5 – Total £42,204 per annum - £37,181 per annum plus £5,023 London Weighting

Closing date: Wednesday 30th July 2025 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support, safeguarding and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our London Hub.

About the role

The role of Team Leader is essential to the day-to-day management of the East London

Families Service and, in particular, the delivery of front-line services, local contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community and contribute to the Community Services Directorate priorities and deliver our goal of challenging discriminatory practices. Ultimately, you will do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About you

You will need experience of working with vulnerable families with multiple complex needs and in a multi-disciplinary context with partners, community groups and other agencies. Also you will need  experience of staff and service management, casework support, safeguarding and supervision, along with excellent communication skills to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems and Microsoft applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse and people experiencing multiple disadvantage along with practical DIY assistance.

Safeguarding Statement

 Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We work together to achieve our shared purpose
• We prioritise diversity and have an inclusive and open mindset
• We enable decision making

Any applications submitted without a supporting statement will not be considered

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Are you passionate about tackling food poverty and reducing food waste? Are you interested in joining a team of volunteers making a tangible and positive difference to their local community?

Laurence’s Larder is a small, dynamic and beloved local charity that feeds over 300 people a week. Working with a vibrant team of over 90 volunteers Laurence’s Larder provides a weekly food parcel service, two-course sit down meal, clothes bank, art café and access to support and advice services.

Laurence’s Larder is non-referral and open to all, we bring people together, alleviating both social isolation and food poverty, while utilising surplus food. We are also endeavouring to help address some of the underlying needs that contribute to food poverty, and continue to add more support services to our offerings.

Our warm welcome and non-judgmental approach means that we can help our guests to begin to meet their daily needs with not only dignity but practical help.

We are looking for an individual who shares these values for the role of Operations Manager; to oversee the day-to-day running of our services, leading and supporting the volunteers to do this, ensure compliance with all relevant health, safety & food hygiene standards, support the Project Director to achieve agreed outcomes and goals.

We are currently looking at expanding our services by adding an additional service day a week on Tuesdays. This role provides the unique opportunity to be a part of the creation of this service.

If you are someone who loves being part of a team, is interested in food and sustainability, then this is the role for you. This is not a 9-to-5 desk job, this is a role for someone who enjoys being active, thinking on their feet and getting “stuck in”.

Our ideal candidate would have experience working with a team, but also self-motivated and capable of working with minimal supervision. Strong organisational and planning skills, as well as good people management and interpersonal skills are essential. Understanding or experience of the voluntary sector would be helpful, as would customer service experience.

This is an exciting opportunity to be a part of an enthusiastic team committed to positively impacting the community around them, if you are similarly motivated to making a difference please apply now!

Please note:

We are seeking someone who can commence their employment with us in September.

This role is typically Monday – Thursday 9.00am – 5.00pm / 5.30pm

How to apply for the role:

Please send us your CV (or equivalent), a letter of application telling us how you meet the person specification above and why the role interests you. You also need to provide us, at the time of applying, the names and contact details (phone number, email address) of two referees, one of whom must be their most recent employer.  We will not contact your current employer without letting you know in advance.

Applications should be sent by 5.00pm on August 25th

We are absolutely committed to diversity and inclusion. We welcome all applications from all suitably qualified persons and those with lived experience. We will make reasonable adjustments to the selection process for any qualified applicant who contacts us with a request.

If you want to understand more about us, or have questions about the role, or request reasonable adjustments, please send an email to our Info email account giving us your name and a contact phone number and we will respond as soon as possible.

Job specification

Team: Casework

Location: Mainly at our partner sites in Kensington and Chelsea, however you will also be located at our office (Argon House, Argon Mews, London, SE6 1BJ) and there will be opportunities to work flexibly from home.

Duration: Permanent role

Reporting to: Co-Head of Casework

Hours of work:              35 hours (5 days per week)

Salary: £30,000 - £31,500 per annum

Areas of responsibility

The post holder will be responsible for the following:

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person Specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

Other

• Ability to work flexibly and at various sites, as required
• Eligibility to work in the UK
• To be able to adhere and work within Glass Door’s safeguarding policy and procedures
• To participate in meetings, supervision meetings and in any trainings as required
• To be responsible for own’s professional development

Location: Head Office/ Pan-London (Hybrid)

Salary: £31,531 - £33,696 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 31st January 2027)

Closing Date: Monday 4th August 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Housing First Multiple Disadvantage Outreach and Advocacy Worker at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Housing First supports the most entrenched, excluded and hard to reach service users. It focuses on finding permanent housing as quickly as possible and then addressing the issues that have contributed to an individual’s homelessness. The Ruby Project, is a specialist Housing First programme supporting women who have experienced VAWG and other difficulties such as, substance misuse, experience of the criminal jusice system, having children removed from their care, mental and physical health issues etc.

‘I want someone who I can do nice things with, too, not someone who just talks about what has gone wrong, or drugs and other things……I think about those negatives all the time anyway and I want a worker who I can feel positive with, happy’ (service user supported by another Housing First Project).

About the Role

Accountabilities

• Provide a high-quality case work support and information service to victims/survivors who have experienced domestic and/or sexual violence.
• Advocate on behalf of clients with external agencies where appropriate, including at the MARAC
• Provide Solution-focused casework interventions with women who have experienced VAWG and Multiple Disadvantage
• Provide emotional support using a trauma informed approach.
• Build and maintain supportive relationships with women.
• Contribute to the completion of outcomes reports and funding returns when required.
• Complete all documents when support work commences and keep up to date with any changing risks to or from the woman.
• Empower women to access benefits and services they need.
• Involve service users in the design, development, and delivery of the service.
• Engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users.
• Promote coordinated, joined-up service delivery for service users between violence against women services and drug and alcohol agencies, mental health, housing, health and legal agencies.
• Contribute to a service-wide communications plan and ensure that information about the service is widely available locally to other agencies and is also readily accessible to potential service users.
• Educate a wide range of agencies and stakeholders about the challenges faced by women experiencing multiple disadvantage.
• Contribute to monitoring and evaluation of the Project
• Be self-motivated to research processes and services in order to fully support and advocate for the women.
• Fully engage with the team and all support and team spaces offered, supporting colleagues with the difficulties they face and celebrating positive outcomes.
• Attend regular supervision sessions with your Line Manager
• Attend case review meetings and contribute to effective team communication.
• Ensure that creative and effective relationships are established with other teams and external organisations, particularly those that offer a service to our service users
• Ensure compliance with all legal and contractual reporting requirements in relation to service delivery
• Keep and maintain accurate and confidential records of all work undertaken.
• Contribute to service user feedback and voice in service delivery and service development.
• To ensure that individuals coming into contact with Solace are safeguarded and that appropriate safeguarding action is taken in respect of any concerns.

About You

Values, Behaviours and Competencies

• Committed to the purpose of Solace Women’s Aid, ensuring that the service user is at the heart of service delivery and development
• An intersectional feminist understanding of ‘Violence against Women and Girls’
• Committed to fostering innovation and continuous improvement in working practice
• Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
• Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
• Non-judgemental with a commitment to self-care within the team
• Collaborative, building relationships with internal and external partners.

Knowledge, skills and experience

• Some experience in providing emotional and/or practical support to women who have experienced VAWG, homelessness or multiple disadvantages.
• Knowledge of the particular needs of women from diverse communities and the barriers to accessing support faced by women from a global majority background.
• Experience of working in partnerships with other agencies e.g. signposting, making referrals, supporting with appointments
• An understanding of the impact of trauma on women experiencing abuse
• Awareness of the intersection between severe and multiple disadvantages and VAWG, and an understanding of how the intersection of these issues can make it difficult for people to engage with support.
• A good knowledge of safeguarding practice and procedures
• Ability to provide strengths-based support.
• A resilient and assertive approach to reaching out to and building trust and positive relationships with women who have complex/multiple needs and who may present as reluctant to engage and/or may be presenting in crisis.
• Excellent organisational, ICT, written and verbal communication skills.
• Thorough knowledge and understanding of current safeguarding legislation, frameworks and procedures and practical application.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.