Homelessness and housing advice manager jobs

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our brand-new flagship Shelter Shop in Leeds City Centre opening in spring of 2026. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you’ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life’s most challenging moments. You’ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices.

Working within supported accommodation, you’ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that’s housing, health, learning, work or community life. You’ll hold a small caseload, developing personalised support and safety plans shaped by each person’s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress.

This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You’ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you.

About you:

• You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities.
• You’re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time.
• You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes.
• You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures.
• You’re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info: 

Closing date: Sunday 15th February at midnight

Interview date: Wednesday 25th and Thursday 26th February online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Based: London Road, Derby

Salary: £26,500 - £31,065pa

Hours: 28-35hrs per week 

Are you a passionate, relationship‑driven fundraiser looking for your next opportunity to create impact? YMCA Derbyshire is seeking an inspiring Fundraising Manager to lead flagship events, build powerful partnerships and help grow vital income that changes lives every single day.

As Fundraising Manager, you will:

• Plan and deliver standout events like Sleep Easy, Golf Day, dinners and community fundraisers
• Build strong partnerships and relationships with businesses, donors and supporters
• Create innovative fundraising opportunities to grow income
• Support challenge event participants and community organisations to maximise their fundraising
• Champion supporter engagement, ensuring donors feels valued
• Have organisational flair and a strategic, proactive mindset
• Manage budgets, track ROI and record supporter data
• Work alongside marketing colleagues to develop engaging fundraising campaigns

Why This Role Matters

Our YMCA is ambitious, rooted in community and never stands still.  You’ll be bringing your expertise to our five strong Fundraising and Marketing team based in Derby - together we’re building on the dedication and vision that made 2025 an absolutely brilliant year.

We believe everyone deserves the chance to discover who they are and what they can become. Our work evolves when we see challenges in society and we seek to bring our supporters on the journey with us to find lasting solutions. 

What we do

• Supported Housing – We house over 200 people at risk of homelessness every night, creating a safe, stable environment where they can learn and grow. We’ll soon be launching Foundry Point, our transitional housing development that’s affordable for young people just starting out in life, supported by businesses and community. 
• Families – Our Community Hub offers food and essential items, alongside positive pathways and wellbeing support for families and individuals facing poverty. Our nurseries, holiday clubs and school partnerships deliver high-quality early years childcare and education.
• Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces.
• Training and Education - YMCA Key College delivers vocational training, work experience and employment pathways for young people who find mainstream education challenging.

What We Offer

• 33 days holiday including bank holidays
• Birthday leave
• Smart Health app with online GP and wellbeing support
• Annual celebration event and recognition awards
• Life assurance
• Training and development
• Quarterly treats, long‑service rewards and more

Flexibility

Our services are delivered across the city of Derby and Ilkeston, therefore building relationships in our area is key to the role.  We will consider remote working for up to two days a week after induction, or part time working from 25+ per week (35 hours is full time).

Ready to lead with purpose? 

The Role

Are you passionate about making a real impact to people's lives?

P3 is seeking a strong and dynamic Service Manager to oversee our Warwickshire P3 Living Services across South Warwickshire. You will lead a team to drive positive change and make a difference within the lives of the individuals and communities we support. 

At P3, we provide a range of accommodation and community-based services across Coventry and Warwickshire. Our services offer housing, intensive and light touch support to people who are facing homelessness, multiple disadvantages and other accommodation related challenges. This is an exciting opportunity to be a part of P3’s growth and to further your own development.

As Service Manager, you will lead by example promoting P3’s values and behaviours. Providing compassionate leadership and managing our exceptional teams with care, kindness, and a commitment to trauma-informed practices, you will ensure that the people we support are at the heart of our service delivery, helping to create lasting, positive change.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing and a Colleague Volunteering Programme with 1 day paid leave per year.

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination

Job Title: Advice & Information Worker 
Working Hours: 37 Hours per week
Salary: £28,050.00 per annum 
Contract: Permanent
Location: Hatfield Office / hybrid options

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for two dedicated and passionate Advice and Information Worker to join our team based in Hatfield! You will be the first point of contact for anyone needing to access the ‘hyh hub’ and will ensure that all referrals are triaged to identify the most effective pathway for support. The worker will deliver accurate advice and information to young people, parents and professionals, and work undertaken in a coordinated timely manner. You will carry out appropriate assessments, with other agencies where needed, to assess the needs of the family to prevent family breakdown and homelessness.

Role Responsibilities:
- Manage a varied, short term case load with conflicting deadlines
- To offer realistic advice and options to young people, family members and professionals to prevent family breakdown and homelessness, identifying any other needs within the process.
- To carry out service user assessments under the JHP and liaise with statutory agencies, non-statutory agencies and family members to assist with a planned move on/secure accommodation for
16/17 year olds as required.
- Develop and maintain smooth, accurate pathways on the database for gathering and maintaining all relevant service user and statistical information
- To chair and coordinate family meetings, housing support meetings and liaison meetings with other agencies as required
- To liaise and refer into Crashpad as required and work within the set timescales
- Alongside team members and external partners, co-ordinate and implement focused action plans, working with families for a maximum of 6 weeks
- Working in strengths based way, support 16/17 year olds to advocate for themselves when appropriate and necessary
- Carry out the necessary follow-up work and write ups of service users files
- Encourage and promote a planned approach to solving conflict alongside the ‘hyh hub’ and explore the mediation / family link worker processes to young people and their families, in line with the ‘single pathway’ model.

As a successful candidate you will have...
- A full driving license and use of own car or motorbike for business purposes (Compulsory)
- Ability to demonstrate an understanding of the problems facing homeless young people
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Commitment to equal opportunities and anti-discriminatory practice
- Excellent planning, organisational & time management skills
- Have a flexible working approach to the needs of the service users
- Ability to communicate clearly both verbally and in writing
- IT literacy including excel, word, teams and outlook
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)

What can we offer you?
-25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
-People's Pension Plan contribution
-Group Life Insurance plan
-Opportunities for personal and career development
-Hybrid working - option to work from home up to 2 days per week
-An additional annual leave day on your Birthday
-Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
-Employee Assistance Programme - support with wellbeing & personal struggles
 

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th February 2026

Recruitment afternoon will be held on 24th February 2026 held in our Hatfield Office .  This will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

Senior Service Manager

Ready for your career move? Do you want to make a real difference inspiring change across Sussex?

We have an exciting opportunity for a Senior Service Manager to play a vital role in providing support in mental health services and welcome applications from individuals with lived experience.

Join an Investors in People Gold Accredit organisation, in this full time, hybrid working role.

Position: Senior Service Manager (Internal title - Senior Manager)

Location: Brighton and Hove

Salary: £43,519 per annum, pro rata (salary award 26/27 pending) 

Hours: 37 hours per week. Plus, participation in the management on-call rota.

Contract: 12 month Fixed-Term Contract

Closing Date: 2nd March 2026. Please note that shortlisting will take place on a rolling basis, so this role may close earlier than advertised if a suitable candidate is found.

About the Role

As a Senior Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. The Senior Management Team is responsible for the operational success of the diverse services in legal advice, housing and mental health, addiction and homelessness prevention and support.

The successful candidate for the Senior Service Manager role will join at an exciting time as the organisation continues to develop its mental health offer. The Senior Service Manager will be responsible for 63 units of supported and CQC registered accommodation, the staff that support it and the clients that call it home.

Housing management, staff development and supporting people with complex needs will be part of day-to-day work alongside chances to develop existing and new services and get really involved in the transformation of accommodation and support that is happening in the city.

You will also lead work on Safeguarding within the organisation, providing oversight, advising on safeguarding case management and reporting on performance. The Senior Service Manager will also participate in the management on-call rota.

About You

To be successful in the role of Senior Service Manager you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• A relevant professional background in the health, housing management or social care field and significant management experience within services such as homelessness, addictions and mental health, with high levels of autonomy and accountability.
• Experience of strategic and operational planning and implementation including risk management.
• Experience of effective financial/business management including the preparation and management of budgets.
• Knowledge and understanding of best practice and the regulatory/legal frameworks including CQC within which BHT Sussex operates.
• Understanding of UK safeguarding legislation and statutory duties with the capability to provide oversight, advise on safeguarding management and report on performance.

In Return

Join an Investors in People Gold Accredit organisation that values it’s employees and offers a supportive and inclusive people and value-based work culture.

Receive:

• 5.5% stakeholder pension scheme and life assurance scheme.
• Medical cash plan with Medicash and discount platform.
• Flexible and hybrid working options
• Investment in your career and development through access to BHT Learning & Development platform and training offers.
• Free and confidential employee assistance helpline.
• Cycle-to-work scheme.
• Generous holiday allowance starting at 27 days per annum pro rata, rising to 32 days.
• Free new starter 28-day Network Saver Brighton bus pass.
• Opportunities for professional development and wellbeing activities.

About the Organisation

The organisation is a leading person-and values-centred charity and housing association working to create lasting, positive change for people across Sussex who are experiencing homelessness, mental ill-health, and other complex needs. The mission is: Combating Homelessness, Creating Opportunity and Promoting Change. With an ambitious strategic plan built on Sustainability, Quality, and Growth, we’re shaping a future where everyone has the chance to thrive.

You may have experience in roles such as Senior Service Manager, Service Manager, Junior Service Manager, Deputy Service Manager, Service Delivery. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As a Community Manager, you will take ownership of the day‑to‑day housing management and services within the community, ensuring residents receive the highest standard of support, advice and practical assistance. Your role will focus on resident wellbeing, maintaining an excellent living environment, and building strong relationships that foster a safe, supportive and engaged community atmosphere.

What you’ll do

You will provide hands‑on support to residents, helping them resolve queries, managing expectations and proactively identifying ways to improve their wellbeing. You’ll build and maintain relationships with internal and external partners to ensure residents can access the right support, while managing safeguarding responsibilities and risks appropriately. You will oversee repairs, maintenance and estate services, supervise contractors on site, and ensure compliance with all relevant health, safety and data protection requirements. Your role will also involve supporting community engagement, promoting the use of communal spaces and leading activities that enhance wellbeing. In addition, you will line‑manage a cleaner/grounds team and provide cover for other communities where needed, ensuring consistent, high‑quality service delivery. 

This role will require an Enhanced DBS. 

What you’ll need

• Excellent interpersonal, communication and customer service skills
• Experience in community housing management or working with Later Living communities
• Strong organisational skills with the ability to manage multiple priorities
• Good IT skills, including Microsoft Office
• Knowledge of health and safety compliance responsibilities

Why join us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer 

• 30 days’ annual holiday, plus bank holidays (pro rata) 
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. 

Closing date: 11th February 2026 at midnight.

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Location: Fraserburgh Shelter Shop

Salary: £26,227.50 per annum, pro-rated

Contract: Permanent

Hours: Part time, 7 hours per week

Closing date: Sunday the 8th of February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Fraserburgh shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home.

We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £26,227.50 per annum, pro-rated

Location: Leeds city centre – Shelter shop

Contract: Permanent

Hours: Part time, 21 hours per week

Closing date: Wednesday 18th February at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our brand-new flagship Shelter Shop in Leeds City Centre opening in spring of 2026. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed Term Contract until July 2027

About the role

As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Creative approach to solving problems
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Talent Scout – Leeds
Location: Leeds – Hybrid working + local travel
Salary: £30,000 per annum + Benefits
Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Leeds.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’re working in 8 cities including Leeds, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
• Having responsibility for Standing Tall’s operations and activities in Leeds.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 10pm on Wednesday 25th February 2026.

If you are shortlisted, you will be contacted on Friday 27th February and invited to an assessment day. The assessment day will take place in central Leeds on Thursday 5th March 2026 (9:30am-4pm).
Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

Housing Income Officer

We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income.

Position: Housing Income Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent and Fixed Term (up to 9 months)
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies.

You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings.

You will:

• Manage your own portfolio of accounts, reducing arrears and minimising bad debt
• Negotiate and agree repayment plans in line with policies and pre court protocols
• Support residents to maximise income, including signposting to welfare, employment and money advice services
• Take appropriate action to recover debt, including serving notices and preparing court applications
• Handle inbound and outbound calls in a high volume environment
• Attend court hearings when required

About You

We are seeking a confident, resilient and customer focused professional who can balance income recovery with meaningful resident support.

You will bring:

• Proven experience in customer service in a fast paced and challenging environment
• Excellent listening, influencing and negotiation skills
• The ability to remain calm in difficult conversations
• Strong organisational skills and the ability to prioritise workloads
• Confidence in making sound, independent decisions
• Experience in arrears management, debt recovery or income collection (desirable)
• An understanding of welfare benefits and their impact on residents (desirable)

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to building an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include: Income Officer, Arrears Officer, Customer Account Lead, Rent Officer, Debt Recovery Officer, Housing Officer, Revenue Officer, Financial Inclusion Officer

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Building Safety Manager

Location: London
Salary: £60,000 - £68,000 per annum

We are recruiting on behalf of a well-established Housing Association based in London for a Building Safety Manager to take a leading role in ensuring resident safety and full compliance with current and emerging building safety legislation.

This is a key appointment within the organisation, offering the opportunity to shape and lead building safety strategy across a varied residential portfolio, including higher-risk buildings, and to act as a central point of accountability under the Building Safety Act.

The Role

Reporting into senior leadership, the Building Safety Manager will be responsible for developing, embedding, and maintaining robust building safety management systems. You will ensure that statutory obligations are met, risks are effectively managed, and residents are engaged and informed.

Key responsibilities include:

• Acting as the organisation's lead professional for building safety and compliance

• Implementing and maintaining Building Safety Cases and Safety Case Reports

• Managing and maintaining the Golden Thread of information

• Ensuring compliance with the Building Safety Act, Fire Safety Act, and associated regulations

• Leading on fire and structural safety risk management across the housing stock

• Liaising with the Building Safety Regulator, Fire and Rescue Services, and other external bodies

• Providing expert advice to senior leaders, boards, and operational teams

• Supporting resident engagement and transparent communication on building safety matters

About You

The successful candidate will bring strong technical knowledge, regulatory understanding, and the ability to operate confidently in a highly scrutinised environment.

You will likely have:

• Significant experience in building safety, fire safety, or compliance within social housing or a regulated property environment

• Strong working knowledge of the Building Safety Act and related legislation

• Experience managing higher-risk buildings and safety case documentation

• The ability to influence and challenge at senior level

• Excellent stakeholder management and communication skills

Relevant professional qualifications (e.g. fire safety, building safety, construction, surveying or risk management) are highly desirable.

What's on Offer

• Salary of £60,000 - £68,000 per annum

• Hybrid working arrangements

• A role with genuine influence on resident safety and organisational strategy

• The opportunity to work with a values-driv

Location: Covering our Dorset service – This can be a hybrid role based on service demands

Salary: Grade 5 - £37,739 or Grade 6 - £43,338 per annum depending on experience

Hours: Full time - 35 per week

Contract: Permanent 

Closing date: Wednesday 18th February 2026 at 11.30 pm

Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

About the role

You will ensure you deliver high quality legal services through casework and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Managing Solicitor and the HUB.

About You

In this role, you will:

• Be a qualified Solicitor - we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work

• Deliver high-quality legal advice and representation under our Legal Aid contract, including at Bournemouth and Weymouth County Court

• Challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation

• Work closely with our Dorset Hub team to strengthen housing rights awareness across Dorset

• Support Trainee Solicitors and Legal Advisers, ensuring high professional standards and compliance.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.