Homelessness and housing advice manager jobs

We have an opportunity for an Income Officer to join our Customer Accounts team at SNG.

This role will cover the Newbury and Reading area, you'll be based form our Greenham Hub.

This is a Permanent role, with a mix of working at home, with out customers and in the office. You'll need a full UK Drivers License and your own transport is essential.

The Role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.

You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Experience in income management or debt recovery/collection
• Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.

Are you motivated to take on a leadership opportunity where you will influence strategy, shape specialist practice and improve outcomes for people sleeping rough?

We are looking for a dynamic, values‑driven leader to join our Pan London Rough Sleeping teams as Head of Specialist Rough Sleeping Services.

This vital role is central to our work with people facing multiple and overlapping barriers to ending homelessness, particularly migrant and non‑UK national rough sleepers who need specialist advice and support, and gives the opportunity to provide strategic and operational leadership across a portfolio of specialist services, currently including MAPS, the Roma Rough Sleeping Team, London Navigators and StreetLink London.

• As Head of Specialist Rough Sleeping Services, you will set direction, drive quality and innovation, and ensure our services deliver meaningful recovery outcomes.
• You will offer inspiring matrix leadership across St Mungo’s, sharing expertise and strategic oversight to improve practice with some of the most marginalised people experiencing homelessness.
• You will act as a strong external facing advocate, building strong relationships with commissioners, funders and partners, and lead on business development, contract management and service growth to ensure our services remain high quality, sustainable and aligned with St Mungo’s mission.

About you

We are looking for someone who can bring a combination of strong leadership capability, commercial awareness and deep commitment to social justice. If you bring the below, we encourage you to apply:

You will be an experienced leader with a track record of managing services for people experiencing homelessness, migrants or other vulnerable groups, and of guiding teams through change in complex environments.

You will be capable of balancing strategic thinking with operational delivery, ensuring services are high quality, compliant, financially robust and continuously improving.

You can demonstrate a strong knowledge of the policy and practice landscape affecting migrant and advice services, alongside health and social care, hostels, supported housing, and statutory and voluntary sector provision.

You will show clear understanding of the needs of St Mungo’s client groups, including non‑UK nationals, people with substance use and mental health needs, young people, and people with experience of the criminal justice system.

Crucially, you will lead with integrity and compassion, championing client involvement, embedding equality, diversity and inclusion into all aspects of service delivery, and supporting managers and teams to perform at their best.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued. We particularly welcome applications from Global Majority candidates, who are currently under‑represented at this level within our organisation.

How to apply

To view the full job description and guidance on completing your application, please click on the ‘document’ tab on the advert page on our website.

When you’re ready to apply, click the ‘Apply now’ button to begin your online application.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 21 May 2026
Interviews and assessments: 2 and 3 June 2026

Where you’ll be working

In this role you will work flexibly for at least 2 days per week onsite from our Central Office in London or other various services. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We have an opportunity for an Income officer to join our Customer Accounts team in Bristol.

This is a Part Time role working 22.5 hours per week, on a fixed term basis until June 2027.

The starting salary is £19,459 - 23,108 depending on experience.

Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm.

The role:

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

• Delivering a comprehensive rent & service charge collection service across the region
• Monitoring customer accounts for all tenures
• Managing end to end processes
• Engaging with external agencies including local authorities when needed
• Managing evictions

To be successful in this role you'll need:

• Experience in income management or debt recovery/collection is advantageous, but not essential
• Knowledge and experience of either social housing, home ownership or the private rented sector
• Excellent customer service skills
• A working knowledge of welfare benefits
• To be a self-starter with a proactive approach and possess the ability to work without close supervision
• To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

A DBS check will also be undertaken for the successful candidate.

Apply today to be considered!

Read the job description here:

The role

This is an exciting opportunity to lead the Sussex Community Housing Hub team in providing technical advice and support to communities engaged in rural and community led housing projects.

Community-led housing involves local people playing a leading and lasting role in solving housing problems, creating genuinely affordable homes and strong communities.

You will be working in conjunction with other members of the Hub to help deliver quality affordable housing schemes that these communities are truly proud of.  

The role

This is a senior, externally facing post reporting to the Chief Executive. You'll manage a caseload of community-led housing projects, lead a small team of advisors, and work in partnership with communities, parish councils, housing associations, local authorities, landowners, and developers across East and West Sussex.

You'll also play a part in shaping Druv Homes, AirS's emerging housing association.

What you'll be doing

• Guiding community groups through all stages of the housing development process — from vision and site identification through to planning, funding, and scheme delivery
• Advising on site selection, RP partnerships, planning applications, S106 agreements, and funding strategies (both capital and revenue)
• Building and managing relationships with a wide range of partners — communities, RPs, local authorities, planners, developers, and agents
• Supporting communities to access funding and drafting bids where needed
• Overseeing professional advisers (architects, engineers, etc.) commissioned by community groups
• Leading project team meetings, maintaining project plans, and problem-solving
• Contributing to lobbying and sector advocacy alongside national partners
• Keeping pace with policy and legislative changes in affordable housing and community-led development

What we're looking for

Essential:

• At least 5 years' experience in affordable housing development
• A relevant degree (surveying, building, business management or equivalent experience)
• Proven track record in project management and scheme delivery
• Experience working with local authorities, RPs, and community organisations
• Team management experience
• Strong analytical, communication, and negotiation skills

Desirable:

• Experience of rural affordable housing and community-led models e.g. Community Land Trusts (CLTs)
• Knowledge of rural housing policy
• Background in the not-for-profit sector
• Experience reporting to boards or executive teams

Practical

The role is based in Lewes with hybrid working. Regular but infrequent travel across East and West Sussex is required — a driving licence or equivalent transport access is essential.

For more information about the role and the organisation download the Job Description, Person Specification and AirS Prospectus.

37 hours per week / fixed term until 31 March 2027 / Working pattern Monday - Wednesday 0930-1730, Thursday 1100-1900, Friday 0900-1630 (to be confirmed)

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Youth Advice Centre (YAC) offers information, support and guidance to young people (13-25) and their families in Brighton and Hove. The YAC team offer expertise on a wide range of topics including housing, wellbeing and family relationships. We provide a safe and friendly environment where everyone is made to feel welcome.

We are on the lookout for a new specialist housing advisor to join the YAC team. Based in the heart of Brighton, you will support young people to understand their housing options, make referrals on their behalf, and advocate when needed to ensure young people get the support they need. You will be based within the advice centre and form part of the team who deliver drop-in clinics and appointments. As well as providing one to one work, this role will also focus on prevention and early intervention through the delivery of workshops in schools, colleges and other youth settings.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Experience in a housing or advice setting is desirable; however, this is not essential as we will provide a full induction and training package. The ideal candidate will have the ability to engage with young people, hear their voice and co-produce their support plans looking at their holistic needs, be able to professionally challenge decisions advocate on their behalf, work with professional networks to provide support, identify safeguarding concerns and risk, and hold strong professional boundaries at all times.

CLOSING DATE: Sunday 17 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

About the role:

This is not a role where you sit on the sidelines. This is a role where you show up, stand alongside women, and help create the kind of safety and belief that many have never experienced before.

In our Women’s Respite Service in Camden, you’ll be working with women who have faced abuse, exploitation and homelessness, often after systems have let them down. You’ll be part of a space that feels different. A space where women are listened to, where their experiences are understood, and where they can begin to rebuild a sense of control over their lives.

No two days will look the same. One moment you might be de-escalating a sensitive situation, the next you’re advocating with services, or sitting alongside someone as they begin to make sense of what they’ve been through. You’ll use your understanding of trauma, gender informed practice and the realities of violence against women and girls to shape how support is delivered, making sure every interaction is grounded in safety, dignity and respect.

You’ll hold a small but complex caseload, working intensively with women to build trust, navigate risk and move towards stability and independence. You won’t give up easily. You’ll stay curious, creative and persistent, even when progress feels slow or uncertain.

As a senior in the team, your impact goes further. You’ll lead by example, guiding colleagues through complex situations and helping to embed a way of working that truly recognises what women have experienced and what they need to move forward. You’ll help shape a service that doesn’t just respond to crisis, but creates real, lasting change.

For roles in our women's services we ask for applications from Women only. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• You have experience supporting women who have faced abuse, exploitation and multiple disadvantage, and you understand how this shapes trust, behaviour and recovery
• You build relationships that feel safe, consistent and real, even when someone has every reason not to trust
• You stay grounded in challenging moments, able to respond calmly, think clearly and make sound decisions when risk is high
• You bring strong judgement and confidence in complex casework, and you’re comfortable guiding others to deliver high quality, consistent support
• You’re persistent, resourceful and proactive, able to advocate, challenge systems and keep moving things forward for the women you support

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 17th May at midnight

Interview date: Tuesday 26th and Wednesday 27th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Job Title: Senior Customer Services Advisor
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing, GU7

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.

As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.

In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment.

As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.

We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Closing date for applications: 12pm on Friday 5th June 2026
Interviews: Thursday 11th June (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

37.5 hours per week / permanent / working onsite Monday – Friday 9am-5pm.

As a Painter and Decorator, you will be based in either Eastbourne or Hastings, East Sussex, and will be required to travel and work across any of our YMCA DLG sites, with demand varying throughout the year. A full UK driving licence is therefore essential, and a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

The focus in our housing services is to help develop the young people’s skills and confidence so that they can move on from supported accommodation and live independently.

Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to give our residents a good quality, safe home, working closely with project staff to identify repairs required, make repairs, undertake ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and to make empty homes ready for re-occupation.

We have sites across East Sussex, centred around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of four to eight residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

A key part of the role involves redecorating empty homes to prepare them for new residents. This work must be completed promptly, to an agreed and consistent standard, and with clear communication to site and maintenance teams to ensure properties can be relet within void target times.

You will also carry out planned redecoration within communal areas of our accommodation, as well as offices and workspaces used by our staff and volunteers.

If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.

Experience and Knowledge

We are looking for someone who brings:

• NVQ 2 or equivalent in painting and decorating, or equivalent work experience
• Practical experience in maintenance, cleaning, or decorating within supported housing, residential, or community‑based settings.
• A proven track record of delivering high‑quality work, with at least two years’ experience undertaking duties similar to those required in this role.
• A strong commitment to safety, quality, and resident wellbeing, ensuring all work is completed to a consistent and professional standard.
• Good knowledge of health and safety requirements relevant to painting, decorating, and maintenance work, including safe working practices and compliance procedures.
• An understanding of professional boundaries, alongside awareness of the challenges faced by vulnerable young people and how these may influence behaviour.
• A proactive and organised approach to managing workload, with the ability to prioritise effectively.
• Strong team‑working skills, with the confidence to both support and appropriately challenge colleagues where needed.

CLOSING DATE: Monday 25 May 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Housing Interventions Officer

Location: Bridgend, Wales

Salary:£26,339 per annum

Vacancy Type: Full time, Permanent

Closing date: 14th May 2026

Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you’re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you’ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You’ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community.

What you’ll be doing

• Deliver 1-to-1 housing advice and interventions within the prison environment
• Complete holistic housing needs assessments and develop clear, structured action plans
• Prevent homelessness by securing and sustaining suitable accommodation
• Source private rented accommodation (HMOs, shared housing, studios and 1-beds)
• Liaise with landlords and agents, including negotiating rent and tenancy terms
• Ensure properties meet legal, health & safety and Rent Smart Wales requirements
• Work closely with Prison, Probation and housing partners to manage risk and achieve targets
• Encourage engagement with Forward Connect and other appropriate support services

What we’re looking for

• Good knowledge of housing and welfare benefits systems
• Experience providing housing and welfare advice
• Experience assessing housing and wider support needs
• Ability to develop support plans to help people sustain tenancies
• Understanding of homelessness, abstinence-based recovery and complex needs
• Experience supporting people facing multiple disadvantage

If you’re motivated, resilient and committed to reducing reoffending through stable housing, we’d love to hear from you.

Please see the attached Job Description for full details

All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Employee Screening and Eligibility to Work
If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

1 post available

Location: Doncaster - linked to Sheffield Hub

This can be a hybrid role based on service demands

Salary: Solicitor - Grade 5 - £38,724 or Grade 6 - £44,323 depending on experience or Paralegal Grade 3 - £32,585 per annum

Hours: Full time - 35 per week

Contract: Permanent 

Closing date: Sunday 17th May 2026 at 11.30 pm

Join Shelter as a Housing Solicitor or Paralegal, in our mission to drive systemic change and fight for Justice.

If you are a dedicated legal professional with a strong commitment to addressing the housing crisis, we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives - they shape a fairer housing system.

About the roles

Based with our partner organisation, Doncaster Housing for Young People, you will ensure you deliver high quality legal services through casework, the Housing Loss Prevention Advice Scheme and ensuring Legal Aid contract requirements and performance targets are met.

Solicitor

You will challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation. Working closely with our Sheffield team and the Managing Solicitor to strengthen housing rights awareness across the region, you will support Legal Advisers, ensuring high professional standards and compliance.

Paralegal

You will help our solicitors to maintain an active caseload, enabling our clients to enforce their housing rights. Your role will be varied and will include taking instructions and witness statements, drafting letters, making applications, providing court representation and making sure time recording and income targets are met. Please note this role is being advertised as a Paralegal but on appointment the job title will be Legal Adviser.

About You

For the Solicitor role, we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work. You will have experience or a demonstrable interest in legal practice in the private or not for profit sector with experience of working on a wide range of housing cases, knowledge of legal aid, housing, homelessness and welfare law. You have the ability to research, write reports, time record and meet financial targets, as well as meeting or be willing to develop to meet the Housing Supervisor Requirements (September 2023).

For the Paralegal role you will need a good understanding of litigation work, be able to carry out legal research and provide a good standard of professional service and client care. You will have excellent communication skills, both in writing/drafting and face-to-face along with proficiency using case management systems and time recording, as well as the ability to manage your time and workload. If you have housing law experience and knowledge of Legal Aid/ CCMS this would be an advantage. You enjoy collaborating as part of a team, respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas when appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout our England hubs. We are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

We are enthusiastic, driven and champions for fighting housing injustice. Whilst generating an income, we also address the housing crisis.

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across South Yorkshire. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering, adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Housing First Worker

£25,974 - £26,070

Southampton

Permanent, Full Time 

Hours: Monday to Friday. Generally no weekends or evenings, though there may be times client support needs or appointments mean these hours will be required.

Must be a driver with own car for use in role as travel is an essential part - we cannot offer interviews to non-drivers. As such, must have business insurance for use of own vehicle during working hours. Mileage will be paid for client and support related travel.

Experience working with challenging behaviour, mental health support, substance misuse or trauma beneficial. Understanding of entrenched behaviours and intensive support needs beneficial alongside tenancy management and benefits awareness.

Awareness of Housing First principles would be desirable

Our company supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices.

Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

· To be part of a team that supports our clients, by providing intensive wrap around support, keeping them safe and helping them to achieve their goals.

· To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

· To assess the needs of each client, helping to develop their personalised support plan and safety plan to achieve their goals. These are kept under regular review

· To manage a personal caseload of clients who require intensive support on a one-to-one basis

· Providing assertive outreach for those that are rough sleeping to build a trusting relationship, which will require a flexible approach to engagement techniques.

· To provide practical support when a client moves into a property such as setting up utilities, sourcing furniture, developing their domestic skills and accessing services in the community

· To mediate and negotiate with housing providers to secure accommodation and prevent homelessness when applicable

· To engage with local authorities, health providers and other agencies, creating and maintaining working relationships to maximise the opportunities available to clients

· To liaise with colleges, training agencies, employers to help clients gain access to education, find work or maintain their benefit entitlement 

· To lead on client activities to help them gain practical life skills

· To support clients by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes

· To support clients to understand harm reduction approaches to keep them safe and well

· To carry out housing management duties such as collecting service charges at various locations 

· To support clients in trauma informed and psychologically informed ways 

· To adhere to safeguarding responsibilities, following our safeguarding policy and procedure 

· To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures 

· To provide basic first aid assistance until help arrives (full training is provided) 

· To work confidently and efficiently when lone working

· To maintain accurate records on our client management system and ensure these are stored in line with GDPR 

· To maintain confidentiality

· To represent the organisation in a professional manner

· Any other reasonable duties required in the interest of the organisation 

ROLE REQUIREMENTS

· This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.

· This role will require a full drivers’ licence and access to a vehicle

· This role will require you to work flexibly across several sites and in the community

· This role will require you to work with clients on a one-to-one basis

· This role will require you to lone work

· This role will require you to support people sleeping rough

ESSENTIAL CRITERIA 

· Strong communication skills, both verbal and written

· Clear verbal and written English 

· Good keyboard skills for data inputting

· Good working knowledge of Microsoft Outlook, Excel and Word

· Confident and assertive manner

· Ability to self-motivate as you will have some instances of lone working

· Effective team working  

· Ability to respond calmly to crisis

· Deal promptly with and effectively react to challenging situations

· Have an interest and genuine concern for homelessness and related issues

DESIRABLE CRITERIA 

· Experience of managing a caseload of clients

· Understanding of the complex support needs of people experiencing homelessness or those with complex needs

· Knowledge of Safeguarding practices

· Knowledge of voluntary and statutory agencies, housing regulations and the benefits system

· Understanding of risk assessment and person-centred, outcomes-based delivery

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

We are committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.

Hours: 37.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Interview Date: Monday 8th June 2026 & Tuesday 9th June 2026

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Multiple Disadvantage Advocate at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The WiSER Project (Women’s Safe Engagement and Recovery Project) began in April 2018 and works across 8 London Boroughs. The service provides an intensive outreach intervention and model of support for women experiencing VAWG and severe multiple disadvantage. The service aims to improve outcomes across the following key areas of women’s lives: access to support and services, health and safety, economic wellbeing, opportunities to enjoy and achieve. 

About the Role

They changed my life and they put me in the right direction. Everything, absolutely everything. Housing, hospital, access, everything (WiSER Client). 

 The work is an assertive outreach caseworker role; an Advocate will be responsible for supporting 5 women in their assigned borough. You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into care.

About You

You will have experience supporting women and children affected by violence against women and girls (VAWG), including undertaking risk assessment, safety planning and managing high‑risk cases. You will be confident working with people experiencing severe and multiple disadvantage and skilled in effective multi‑agency partnership working. You will bring a strong understanding of domestic abuse, including the practical, emotional and financial impacts, alongside knowledge of housing, welfare, safeguarding for adults and children, and relevant policy. You will be calm under pressure, with strong crisis management, problem‑solving and time‑management skills, and able to manage and monitor a small service user welfare budget responsibly.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Multiple Disadvantage Advocate at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The WiSER Project (Women’s Safe Engagement and Recovery Project) began in April 2018 and works across 8 London Boroughs. The service provides an intensive outreach intervention and model of support for women experiencing VAWG and severe multiple disadvantage. The service aims to improve outcomes across the following key areas of women’s lives: access to support and services, health and safety, economic wellbeing, opportunities to enjoy and achieve.

About the Role

They changed my life and they put me in the right direction. Everything, absolutely everything. Housing, hospital, access, everything (WiSER Client). 

 The work is an assertive outreach caseworker role; an Advocate will be responsible for supporting 5 women in their assigned borough. You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into care.

About You

· Demonstrable experience of working with people affected by VAWG

· Experience of risk assessment, risk management, and safety planning with victim/survivors including those at high risk

· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour

· Experience of multi-agency partnership working

· A sound working knowledge of the practical, emotional, social and economic issues facing women and children affected by domestic abuse

· Knowledge of housing, welfare and policy relating to domestic abuse

· Sound knowledge of safeguarding for adults and children

· Strong crisis management and problem-solving skills

· Ability to multi-task and display effective time management skills

· Ability to manage and monitor a small service user welfare budget

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week. The working pattern is 9am – 5pm Monday – Friday. Occasional late early shifts: 8am-4pm or late shifts: 1pm – 6pm on a rota basis to cover duty (approximately 2-3 days a month). Flexibility on how the hours is spread across the week within these times.

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 1 June 2026

Interview Date: 8 and 9 June 2026

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Landlord & Lettings Partnership Manager at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Safe housing is crucial to the recovery of survivors and two-thirds of the women we support have a housing need. This is an exciting new role to help build pathways and partnerships with housing organisations and landlords to support women and children to safety and recovery.

About the Role

The Landlord & Lettings Partnership Manager will lead on securing suitable accommodation for our service users both while they are in Solace’s services (including refuges and supported accommodation for women experiencing multiple disadvantage) and as they transition to independent living, by building strong partnerships with private landlords and registered housing providers.

As part of the business development team you will work independently to source properties, developing landlord relationships and ensuring sustainable tenancies that benefit both landlords and tenants. You will act as the bridge between landlords and applicants — identifying opportunities, negotiating agreements and supporting successful placements.

You will act as a key link between landlords, housing providers and frontline services, building a pipeline of landlords, establishing systems and processes to delivering a new letting broker service and delivering this as a working concept. Your work will directly contribute to service targets and long‑term housing solutions for survivors.

About You

You bring experience working with landlords, lettings or housing services, ideally within supported housing, homelessness or the private rented sector. You are confident building relationships, negotiating effectively and managing a varied workload in a fast‑paced environment.

Committed to Solace Women’s Aid’s feminist and intersectional values, you bring a collaborative, survivor‑centred approach, balancing practical housing solutions with sensitivity, professionalism and a strong commitment to anti‑discriminatory practice.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.