Homelessness jobs

About role:

Step into a role where your work matters from the moment you walk through the door. As a Project Worker at our Harrow Road Assessment Hub in Westminster, you’ll be part of a fast-paced, highly skilled team supporting people taking their first steps away from rough sleeping and towards safety, stability and the right next move. Westminster has some of the highest levels of rough sleeping in the UK, and this short-stay service offers intensive, person-centred support to people who may be facing crisis, multiple disadvantage and limited routes into accommodation.

No two days will look the same. You’ll carry out assessments, build trusting relationships, create and review support plans, manage risk, and help people navigate real barriers such as health needs, immigration, welfare benefits, substance use, mental health and access to housing. You’ll work closely with outreach teams, local authorities, health services and other partners to support people into safe, appropriate accommodation, whether that means reconnecting them with services in another area or helping them move forward into longer-term support.

At Single Homeless Project, we invest in people who want to grow. This role offers a brilliant opportunity to build frontline experience, develop your skills in trauma-informed support and multi-agency working, and progress within a charity that is serious about ending homelessness. If you’re looking for a role that will challenge you, stretch you and give you a real sense of purpose, this is a place to start something meaningful.

About you:

• You’re someone who can meet people where they are, build trust without judgement, and bring warmth, patience and purpose to people who may have been let down by services before.
• You have experience supporting people facing homelessness, multiple disadvantage, trauma, mental health needs, substance use or other barriers to safety and stability.
• You stay steady in busy, unpredictable environments — able to think on your feet, manage risk, prioritise well and keep people at the centre of every decision.
• You communicate with care and confidence, whether you’re writing clear case notes, working with partners, or having honest conversations with clients about their next steps.
• You’re ready to work flexibly across early, late and weekend shifts on a rota, bringing reliability, energy and compassion to a service where every day can make a difference.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 28th June at midnight

Interview date: Wednesday 8th July 2026 online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?

We are looking for a Hostel Support Worker to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.

Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.

You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.

Working closely with colleagues across the service, you will:

• Maintain accurate records and case notes

• Communicate clearly with the wider team

• Deliver effective handover between shifts to ensure continuity of care and support

Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.

This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.

About the role:

This is your chance to begin a career that changes lives – starting with your own. At Single Homeless Project (SHP), we believe in developing new talent and giving you everything you need to thrive in the homelessness sector.

You will be part of a mission that helps people across London – in Lewisham, Camden, Islington and Leyton – move from crisis to stability and towards a life they can truly enjoy. From day one, you will be supported by experienced colleagues and immersed in a training programme designed to give you the skills, confidence and knowledge to succeed.

As a Trainee Project Worker/Young Person's Worker, you will be based within a project team, working directly with clients or young people to build trust, create safety and support meaningful progress. You will help people settle into the service, engage with support, develop practical life skills, manage day-to-day challenges and take steps towards greater independence. Whether you are supporting adults or young people, you will play an important role in creating a consistent, encouraging environment where people feel listened to, respected and able to move forward.

As a Trainee Floating Support Worker, you will travel across London to meet clients in their homes and communities, tackling housing issues, supporting health and wellbeing, and helping them achieve personal goals. The work is varied, fast-paced and deeply rewarding, with every shift – whether early mornings, late evenings, weekends or bank holidays – bringing the chance to see real change happen.

In return, you will be part of a comprehensive and engaging Trainee Programme, with support around you from day one. You will learn through trainee-specific workshops, formal training, reflective practice, service visits and hands-on experience alongside knowledgeable colleagues across SHP. Over the course of the traineeship, which usually runs for up to 9 months with the possibility of fast-track at 6 months, you will build skills in areas such as housing, benefits, mental health, safeguarding and recovery-focused support. As your confidence and practice grows, your salary will increase at six and nine months, recognising your development and achievements as you build a meaningful career helping people move from homelessness and crisis towards safety, stability and independence.

*We are seeking to recruit a group of trainees to form a cohort starting between August - September. 

About you:

• You do not need previous experience in homelessness, supported housing or a formal support role — what matters is your passion for people, your values, and the transferable skills you bring from your work, study or life experience.
• You can build trust with others, listen without judgement and bring patience, empathy and consistency to people who may be facing complex challenges.
• You are curious, motivated and ready to learn — open to feedback, willing to ask questions, and excited to build your confidence through training, teamwork and hands-on experience.
• You bring energy, creativity and a problem-solving mindset, with the confidence to encourage people to recognise their strengths and take positive steps towards the life they want.
• You believe people deserve to be treated with dignity, fairness and respect, and you want to be part of work that helps clients feel safer, more hopeful and more in control of their future.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 28th June at Midnight

Interview date: Wednesday 8th, Thursday 9th and Friday 10th July online via Microsoft Teams

Please note, there will be a second round of interviews for those progressed from our initial first stage interviews in person in an SHP service. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About the role 
We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. 

Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. 

About you 
You will: 

• Be confident driving a van and travelling long distances 

• Have experience working with people affected by substance misuse 

• Have lived experience of hepatitis C, or experience supporting someone who has 

• Be reliable, compassionate, and well organised 

• Have good communication skills 

• Hold a clean driving licence (essential) 

What you’ll do 

• Recruit and support volunteer peers 

• Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services 

• Coordinate education sessions and community-based hepatitis C testing 

• Support people into hepatitis C treatment and ongoing care 

This role requires regular travel across Oxford & Thames Valley. 

How to apply 
The closing date for applications is midnight, 7th June 2026. 

About the role:

At the heart of Camden’s mission to end rough sleeping, we are recruiting Project Workers across two short-stay accommodation services, with one role based at Gray’s Inn Road and one role based at the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road. Both services support people experiencing rough sleeping to move away from the streets and towards safe, sustainable housing, but each plays a slightly different role in that journey.

Gray’s Inn Road provides short-stay accommodation for 16 people, usually for three to six months. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, the service offers focused, trauma-informed support for people facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and contact with the criminal justice system. As a Project Worker, you’ll hold a caseload, complete in-depth assessments, build tailored support plans and work alongside each person to develop practical life skills, confidence and clear pathways into longer-term housing and independence.

At 165 King’s Cross Road, the Rough Sleepers Hub Assessment Centre provides 16 beds through a shorter, assessment-led model, with planned move-on typically within 28 days. This is a fast-paced service focused on momentum, opportunity and the right next step. You’ll carry out meaningful assessments, respond to complex situations, create personalised support plans and offer practical, hands-on support around housing pathways, wellbeing, daily living skills and opportunities to access training or employment.

Whichever service you join, you’ll work in a psychologically informed and trauma-aware environment, alongside partners including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway. You’ll also contribute to the safe and effective running of the service, while being supported through reflective practice, high-quality training and clear development opportunities. Most importantly, you’ll be part of a team that believes rough sleeping should be rare, brief and not repeated, and that every person deserves the chance to move forward with confidence and hope.

About you:

• You build trust quickly and support people facing multiple disadvantage to set goals, take control and move forward at their own pace
• You stay calm under pressure and respond confidently to crisis, making safe, thoughtful decisions in complex situations
• You understand how to maximise income and financial stability, helping clients navigate benefits, rent and budgeting
• You work with clear, professional boundaries and bring a trauma informed, non-judgemental and strengths-based approach to every interaction
• You’re organised and proactive, able to manage a varied workload, prioritise what matters and adapt to a rota including evenings and weekends

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified. 

There will be a second stage interview for suitable candidates in our service in Camden.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About The Role

This is more than a management role. As Service Manager at Preston Foyer, you will lead across two town-centre sites, creating a safe, ambitious environment where young people can grow in confidence, develop skills and move towards independence.

Working in strategic partnership with the Foyer Federation, Preston Foyer is shaped by Advantaged Thinking, focusing on young people’s strengths, talents and potential. You will lead a passionate team to deliver excellent housing, support and opportunity, while championing Youth Foyer accreditation standards.

Why join us?

Every day at Preston Foyer is a chance to make a real difference. You will lead a service that gives young people more than a place to stay – it gives them stability, opportunity and belief in their future.

What you will do

You will provide strong, visible leadership and drive quality, performance and innovation across the service, ensuring young people receive high-quality, person-centred support.

• Lead and inspire a multidisciplinary team across two sites.
• Create a safe, strengths-based environment for young people.
• Deliver high standards in housing management, safeguarding, compliance and health and safety.
• Build strong local partnerships and open up opportunities in education, employment and training.
• Drive service improvement and better outcomes for young people.

About You

You will be an experienced leader with a background in supported housing, homelessness, youth services or a related field. You will know how to inspire teams, build partnerships and create services that are compassionate, ambitious and focused on young people’s potential.

If you want a role where you can genuinely change lives, we would love to hear from you. Join Preston Foyer and help young people build the future they deserve.

The benefits on offer

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

The Volunteer Manager plays a critical role in advancing the mission of Sussex Emmaus by building and maintaining a strong volunteer program. This position is responsible for recruiting, training, and supporting volunteers to ensure they have a meaningful and impactful experience while contributing to our goals.

This Volunteer Manager role focuses on recruiting, training, and supporting volunteers to ensure effective program delivery and strong community engagement. Key responsibilities of the Volunteer Manager include developing outreach strategies and partnerships to attract diverse volunteers, coordinating interviews and background checks, and providing orientation and ongoing training.
The role also involves matching volunteers to suitable roles, managing schedules, monitoring performance, and fostering a positive, inclusive volunteer culture through recognition initiatives. Additionally, it requires maintaining accurate volunteer records, reporting on impact to stakeholders, and collaborating closely with managers while representing the organisation at community events.

Sussex Emmaus is also a vibrant part of the local area. Our Portslade second-hand superstore offers affordable furniture, household items, clothing, books, toys and more. By giving new life to pre-loved items, we reduce waste and promote reuse, helping the environment while supporting people on their journey out of homelessness.

Across our site, we also run a café, the Outfit vintage clothing shop, The Greenhouse, a bedroom store, a vintage emporium and an upcycling workshop. In addition, we have an Outfit vintage shop on London Road in Brighton.

Please see the job pack for more details.

Safe Haven Sussex CIC is a non-profit community interest company that provides accommodation and support for vulnerable adults who were homeless or vulnerably housed. Safe Haven Sussex has 42 houses across the city, ranging from 3-8 bedrooms with shared communal facilities.

The role of the Support Coordinator is to provide floating support to our residents who are individuals deemed a low risk to themselves or others. The aim is to enable and encourage our residents to achieve their goals and gain the skills necessary to move on to live independently in the future.

Full Specifications are available on request, however a summary of responsibilities are:

• Manage a caseload of approximately 20 service users, providing consistent and tailored support.
• Conduct thorough risk assessments and develop effective, individualised support plans.
• Maintain accurate, up-to-date records in line with organisational and regulatory standards.
• Address each service user’s needs holistically and signposting to relevant services, considering their physical, emotional, and social well-being.
• Develop personalised support plans that reflect the goals and preferences of each individual.
• Encourage and support service users in engaging with appropriate community services to aid recovery, personal development and build independence.
• Assist service users in creating budget plans.
• Collaborate with internal teams and external partners to connect service users with the most relevant services.
• Support individuals to attend appointments.
• Facilitate one-to-one weekly key work sessions and group activities, setting clear agendas and measurable outcomes.

A full driving license, use of a vehicle and business insurance for the vehicle is essential for the role.

Job Type: Full-time, Permanent.
Schedule: Monday - Friday (9am-5pm).

Benefits:

• Possible early finish on Fridays
• 25 days annual leave, plus bank holidays.
• Employee Assistance Programme (EAP) - incudes access to short term counselling and wellbeing support.
• Monthly wellbeing activities - such as badminton and bowling.
• Annual work and play away days.
• Office closed on bank holidays.
• Regular reflective practice sessions - dedicated time for staff to process experiences, share learning and support personal and professional growth.
• Refreshments.
• Training and development opportunities.
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free or subsidised travel
• Health & wellbeing programme

Education:

• A-Level or equivalent (preferred)

Licence/Certification:

• Driving Licence and use of a car (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract type: Fixed Term till July 2027

Salary: £38,645 per annum

About the role

As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Managing a caseload of homeless people and working towards case management standards
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 28th June 2026 at 23:59

Interviews will take place on Thursday 9th July 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Salary: £38,645 per annum

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.  

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation 

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change. 

• Strong team player, able to use own initiative and reflect on your own practice. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5th July 2026 at 23:59

Interview date and location: Tuesday 14th July 2026, in-person at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

About the role:

This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.

You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.

Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home. 

About you:

• You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
• You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
• You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
• You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
• You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. 

Suitable candidates will be invited to a second stage interview.

This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Are you a qualified finance professional who enjoys working in partnership with others to turn financial insight into better decisions? Join Shelter as a Senior Finance Business Partner and play a key role in supporting our directorates to plan, prioritise and deliver work that helps end the housing emergency.

About the role

This role will be leading in the financial business partnering needs of our Income Generation directorate. 

Among your responsibilities will be the need to align financial plans to operational and strategic plans and make sure they’re clearly understood by Business Units. Seeing that each Unit is provided with a channel of effective, two-way communication with Finance will be important too. And, when it comes to seeing that they receive regular relevant and useful financial insight and analysis, again, we’ll count on you to deliver. You’ll be working within a great finance department to achieve this, who work as a team of experts to safeguard resources and support decision making across Shelter. We strive to ensure Shelter is financially sustainable in order to achieve our vision of a home for everyone.

Role specifics

We’re looking for a qualified accountant who is confident working with colleagues across an organisation and able to explain financial information clearly to non-finance audiences. You’ll have experience assessing financial risk and producing clear, insightful analysis to support good decision-making. With strong attention to detail, excellent numeracy and solid Excel skills, you’ll be comfortable managing your time, meeting deadlines and reprioritising when needed. Experience of charity finance and working with fundraising teams would be an advantage.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

 Shelter’s Finance Team sits within the Strategy Enablement Directorate, which also includes HR Operations, Technology and Data, and Governance, Planning and Property. The Finance Team consists of 32 people led by the Assistant Director of Finance.

This role sits within the Financial Planning and Analysis (FP&A) Team. FP&A produces financial reports and analysis, provides expert advice, and enables collaboration to support effective decision making throughout the charity.

How to Apply

Please click ‘Apply for Job’. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:
 

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

 Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.