Homelessness jobs

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of a brand-new service opening in Aylesbury. If you are passionate about supporting vulnerable people and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you’ll be doing

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

What you’ll receive

• Salary - £29,000
• 31 days of annual leave
• 41 hours of training
• On-site parking
• Blue Light Card
• Referral programme

Get in touch!

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. We’re looking for a Head of Marketing to bring energy, creativity and focus to our marketing activity—boosting awareness, growing supporter engagement and helping drive income across fundraising streams. You’ll also play a part in the wider leadership of the organisation as a member of our management team.

The ideal candidate

To be considered for this role, you should be able to:

• Support with the development of the annual marketing strategy to achieve fundraising targets and contractual service delivery requirements. 
• Build marketing programs to support specific marketing objectives across different channels and segments in support of the overall marketing plan. 
•  Lead on the execution of marketing programs from start to finish, driving collaboration with stakeholders and leveraging the right internal processes and support. 
• Support with fundraising acquisition activity linked to new prospects and opportunities e.g. individual philanthropists, decision makers in companies, trusts, foundations and local authorities. 
• Overall responsibility for brand management and corporate identity.
• Managing Providence Row's digital profile, including maintenance and development of the website, social media, external website listings and links, and Google Ads (etc).
• Overseeing the production of organisational marketing materials. This may involve project managing production of materials or providing oversight to other staff producing materials.
• Improve upon current social media activity with editorial calendar and content for social media networks including Twitter, Facebook, YouTube, Instagram, blogs and similar platforms. 

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 12 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About the role

We have an exciting role available for a motivated and passionate leader to join the No Second Night Out (NSNO) team as Service Manager, where you will have the opportunity to lead our Staging Post team in Lewisham. The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 28 day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. In the rewarding role of Service Manager, you will: 

• Oversee the day to day running of the service, support and manage a team across the project. 

• Work closely with outreach teams, local authorities, other housing providers, landlords and charities to identify and improve pathways out of rough sleeping.

• Provide line management and motivational support to a high performing team. 

• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery.

• Work on site in Hither Green 4 days a week, with flexibility to work from home 1 day. 

About you 

We are looking for a motivated and passionate manager to lead and support a team across the project. You will have a genuine interest in the overall aims of the service, and demonstrate: 

• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences. 

• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.

• Knowledge and understanding of the housing and support needs of people experiencing homelessness. 

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, we encourage you to apply!

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am, 26th Feb 2026 

Interview and assessments on: 6th March 2026 

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Join The Winchester Beacon in the role of Facilities and Compliance Manager and know that every day you are helping people to rebuild their lives and move on from homelessness. It is an opportunity to shape this new role at an exciting time of growth for the charity. 

The Facilities and Compliance Manager is responsible for overseeing the efficient operation, safety and regulatory compliance of all charity facilities. This role ensures that buildings, systems and operations meet legal standards and support a safe and productive work environment.

Facilities Management

• Manage maintenance, repairs and upgrades across all sites.
• Oversee supplier relationships and service contracts.
• Implement sustainability and energy efficiency initiatives.
• Ensure physical and digital security systems are effective.

Compliance Oversight

• Develop and maintain compliance programmes aligned with UK regulations.
• Conduct audits and inspections; maintain documentation.
• Liaise with regulatory bodies and respond to inspections.
• Train staff on compliance policies and procedures.

Health and Safety

• Lead health and safety initiatives and risk assessments.
• Ensure emergency preparedness and incident response plans.
• Maintain compliance with HSE and environmental standards.

Remote Work and Hybrid Facilities

• Support remote and hybrid work policies, ensuring compliance with health and safety regulations for home-based employees.
• Coordinate remote access to facilities systems and documentation.
• Ensure remote workers have appropriate equipment and support.

Bachelor’s degree in Facilities Management, Engineering, Compliance or a related field or equivalent experience. Proven experience in facilities and compliance roles. Strong knowledge of UK health, safety and environmental regulations. Excellent organisational and communication skills. Proficiency in facilities and compliance management software. You will be supported for certifications including NEBOSH, ISO, CISI

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London based, with hybrid working in line with Crisis’ Hybrid Working Policy

You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Mid-Value Programme, as we continue to grow this crucial source of sustainable income and inspire more supporters to deepen their commitment to ending homelessness.

About the role

Mid-value giving sits at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of appeals, stewardship and supporter experience that delivers real tangible impact for Crisis and brings people closer to our mission to end homelessness.

As we evaluate and refine our Mid-value offer to supporters, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration and creates new opportunities for them to feel valued. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you

We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or more tailored stewardship. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.

We are a dynamic team that delivers results and we’re entering a crucial planning phase for Crisis. So we’re looking for someone who can learn quickly and happy to get involved with multiple projects straight away. To be successful in this role you will:

• be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
• enjoy thinking creatively and using storytelling to bring complex issues to life
• be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
• be comfortable using digital platforms and technology and working with data to improve outcomes
• take an organised and proactive approach to managing your workload and balancing different priorities
• be a solutions-focused problem solver and ready to adapt to a changing environment

Previous experience in direct marketing or stewardship is essential, ideally within a fundraising context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date and location: Week commencing 2nd March 2026, online via Teams

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed Term Contract until July 2027

About the role

As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Creative approach to solving problems
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: 9months Fixed Term Contract - (Maternity Leave Cover)

You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Legacy Programme, as we continue to grow this source of sustainable income and inspire more supporters with this unique way of giving.

About the role

Legacies sit at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of stewardship, marketing and acquisition that has driven significant growth in recent years.

As we continue to utilise and test new channels and audiences, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you

We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or digital acquisition. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.

As this role is temporary maternity cover, we’re looking for someone who can hit the ground running and get involved with multiple projects straight away. To be successful in this role you will:

• be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
• enjoy thinking creatively and using storytelling to bring complex issues to life
• be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
• be comfortable using digital platforms and technology and working with data to improve outcomes
• take an organised and proactive approach to managing your workload and balancing different priorities
• be a solutions-focused problem solver and ready to adapt to a changing environment

Previous experience in direct marketing or stewardship is essential, ideally within a fundraising or legacy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interviews will take place week commencing 2nd March 2026, online via MS Teams

Interview process: Competency based interview.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Back on Track is a Manchester charity that enables people facing disadvantage to make lasting, positive changes in their lives.  We run a learning centre for adults going through a process of recovery or rehabilitation, having experienced problems with alcohol, drugs, offending, mental health or homelessness. 

The Learning Coordinator role is varied and interesting, combining design and delivery of new and inspiring courses with support of the day to day running of the learning programme.

Our ideal person will be an outstanding teacher who believes in learning as a vehicle for change.  They will be patient, kind, creative and inclusive with an aspirational approach to support people to build their self-worth and make progress.

To apply, download the job pack and form from our website, or call into our centre to collect paper copies.

Closing date: 9am on Tuesday 3rd March 2026

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

Guildford Foyer provides 24/7 supported accommodation for up to 34 young people aged 16–25, many with complex needs, including unaccompanied asylum‑seeking young people. We use a trauma‑informed, psychologically informed approach to help residents build life skills, set goals, and move towards independent living. Our Support Workers, Night Workers and Bank Workers offer guidance around housing, budgeting, living skills, education, employment and community engagement.

We are recruiting a Supported Housing Support Worker to join our team. Key responsibilities include:

Housing

• Support young people to understand and maintain occupancy agreements and house rules.
• Encourage timely rent payments and promote a positive payment culture.
• Stay informed on housing law and welfare benefits affecting young people.
• Address issues such as rent arrears or property damage using restorative approaches.

Coaching and engagement

• Coach young people to identify aspirations and build independence skills.
• Promote personal responsibility, engagement with support services, and community connections.
• Ensure strong safeguarding practice and maintain professional boundaries.
• Keep accurate records on In‑Form, tracking needs, risks and outcomes.

General

• Work as part of a rota, including lone working, providing calm and objective support.
• Contribute to a positive team culture and manage challenging situations effectively.
• Take part in ongoing training and reflective practice.

At times, this role will involve lone working, but you’ll be fully supported with a thorough induction, training, and the opportunity to get to know the team and service before starting on the rota. Full role details are available in the job profile.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role, ideal for someone passionate about supporting and empowering young people to grow and thrive.

Experience and knowledge

• Experience in housing, support work, or working with young people at risk.
• Ability to manage a caseload of young people with complex needs and support them toward independence.
• Knowledge of statutory/voluntary services for young people.
• Strong safeguarding awareness and ability to maintain professional boundaries.
• Confident and accurate in completing logs, incident reports, and H&S checks.

Skills and abilities

• Clear written and verbal communication, with strong record‑keeping skills.
• Ability to build effective relationships and advocate/signpost where needed.
• Able to work independently and as part of a team.
• Good IT and keyboard skills.
• Able to de‑escalate challenging situations and manage behaviour appropriately.

CLOSING DATE: Sunday 8 March 2026 at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Keychange is a Christian charity with a proud history of supporting people invulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.

The role

As Director of Operations, you will be a key member of the senior leadership team, working closely with the CEO and Board to translate strategy into high-quality, sustainable delivery with exciting future developments ahead.

You will provide strategic and operational leadership across 7 care homes and 3 housing communities in the south of England, leading and supporting a talented operations team to deliver safe, effective and person-centred services.

Key responsibilities include:

• Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
• Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
• Holding accountability for regulatory compliance, quality assurance and service improvement
• Driving operational excellence, innovation and efficiency through effective systems and processes
• Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
• Developing, coaching and inspiring senior managers and leaders to perform at their best

This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.

About you

We are looking for a values-led, strategic and credible leader who brings:

• Senior leadership experience within social care, housing, homelessness or a closely related sector
• A proven track record of leading multi-site services and managing senior operational leaders
• Strong experience of working within regulated environments and delivering high-quality, compliant services
• Sound financial and commercial awareness, with experience of managing budgets and resources  of a similar scale to Keychange (250 staff across 10 sites)
• A passion for developing people, culture and values-driven practice
• A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)

You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.

What we offer

This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England with flexibility around base location.

About you:

Your friends as know you as empathetic, compassionate, and non-judgemental.

You are great at inspiring and motivating people to take action and improve themselves.

You are very self-aware, reliable, attentive and punctual.

Perhaps you are already aware of the challenges faced by people experiencing homelessness and understand how to support them. You may have gained this knowledge as a volunteer, through a previous job, or from your personal lived experience.

If all this sounds like you then you could make a great addition to our fantastic support team here at Homeless Oxfordshire.

About the role

In this role we will trust you to work with other team members on a caseload of clients delivering personalised support to them. You will proactively engage with our clients and provide a hand so they can overcome barriers, move into independent living and sustain a tenancy. Our clients have a range of support needs that impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse. You will deliver structured support and do some risk management so we will trust you to keep proper records and complete some admin tasks. This includes, reviewing support and risk plans, involving key stakeholders where required, showing and signposting our clients to appropriate external support and services, following safeguarding procedures, do some cleaning and contribute to the delivery of a housing management service including collecting income. You’ll also resolve difficult and challenging situations in a sensitive manner balancing the needs of the clients and the safety of the service.

Main Responsibilities Of The Role:

· Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

· To be a supportive and effective part of the team working as part of a rota including evenings and weekends.

· Maintain a safe, clean and welcoming environment.

· To support and encourage clients to care for themselves and develop independent living skills.

· To assess and manage risk for individuals and in the service, making use of emergency services as required.

· Report any safeguarding concerns without delay in line with procedures.

· To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.

· To work in partnership with other agencies to ensure the delivery of holistic wrap around support.

· To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

· Ensure that IT systems are updated as required and concise record keeping is completed promptly.

· Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

· Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

· To participate in the induction of and support new team members.

· To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

· To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open to: This role is a shift and rota'd role that includes bank holidays.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Salary: £26,227.50 (pro-rata for part-time)

Location: Clifton, Bristol

Contract: Permanent

Hours: Part time- 14 per week

Closing date:Thursday 5th March 2026 at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Clifton shop in Bristol. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road offers people a safe, supportive place to begin their journey away from the streets. With 16 beds and a short-stay model focused on planned moves within 28 days, this service is about momentum, opportunity and change. As a Project Worker, you’ll play a central role in helping people take their next steps towards secure and sustainable housing.

Working in a psychologically informed and trauma-aware environment, you’ll lead a caseload and carry out meaningful assessments that place each person’s experiences, strengths and goals at the centre. You’ll develop personalised support plans, respond thoughtfully to complex situations, and offer practical, hands-on support - from daily living tasks and wellbeing, to housing pathways, training and employment opportunities. You’ll work closely with partners including Connect Forward, In Roads and Camden Routes off the Streets to deliver joined-up, holistic support that makes a real difference.

This is a role with variety, purpose and impact. You’ll be part of a service that supports people at a critical moment of transition, while being supported yourself through reflective practice, ongoing training and clear development pathways. If you’re motivated by change, collaboration and meaningful outcomes, this is a chance to grow your skills while helping others move forward with confidence and hope.

About you:

• You’re driven by helping people move forward. You know how to support someone to set goals, navigate change and stay steady when situations feel tough, responding calmly and thoughtfully when it matters most.
• You bring a trauma-informed, strengths-based mindset to everything you do. You understand professional boundaries and lead with respect, curiosity and a non-judgemental approach.
• You thrive in a busy, fast-moving environment. You manage your time well, take initiative and keep standards high, even when priorities shift and decisions need to happen quickly.
• You believe in the power of partnership. You’re confident working alongside other professionals and services, pulling people together to create joined-up support and real outcomes.
• You’re flexible, reliable and ready to step in when needed. You’re comfortable working across a rota that includes early and late shifts, some evenings and weekends, and you can support people to build financial stability through income maximisation and practical guidance.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 22nd February at midnight 

Interview date: Thursday 5th March online via Microsoft Teams 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed.