Homelessness jobs

We are recruiting a Van Peer Coordinator to support our Hepatitis C peer project in the Oxford & Thames Valley area. This role involves driving a van across the region and working with people affected by substance use and hepatitis C. 

Peers use their lived experience to raise awareness of hepatitis C, reduce stigma, and help people access testing and treatment. 

About you 
You will: 

• Be confident driving a van and travelling long distances 

• Have experience working with people affected by substance misuse 

• Have lived experience of hepatitis C, or experience supporting someone who has 

• Be reliable, compassionate, and well organised 

• Have good communication skills 

• Hold a clean driving licence (essential) 

What you’ll do 

• Recruit and support volunteer peers 

• Work with NHS hepatitis C teams, drug and alcohol services, and homelessness services 

• Coordinate education sessions and community-based hepatitis C testing 

• Support people into hepatitis C treatment and ongoing care 

This role requires regular travel across Oxford & Thames Valley. 

About You:

Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect.

In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances.

You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn’t just important to you — it’s what drives you.

You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others.

If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team.

Main Purpose Of Job:

We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.

Main Areas Of Responsibility:

• To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.

• To assess risk and suitability of referrals to the service and book new clients in.

• Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.

• To work collaboratively with clients to identify and work towards suitable move on.

• To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.

• To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.

• To make and maintain Housing Benefit claims.

• Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.

• To represent Homeless Oxfordshire at interagency meetings, as required.

• Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.

• Maintain positive relationships with all stakeholders.

• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

• To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

• Comply with Homeless Oxfordshire’s policies and procedures.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Keychange is a Christian charity with a proud history of supporting people invulnerable situations for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.

We are now seeking a Director of Operations to play a pivotal role in shaping the future of our services and ensuring that our vision is lived out every day across the organisation.

The role

As Director of Operations, you will be a key member of the senior leadership team, working closely with the CEO and Board to translate strategy into high-quality, sustainable delivery with exciting future developments ahead.

You will provide strategic and operational leadership across 7 care homes and 3 housing communities in the south of England, leading and supporting a talented operations team to deliver safe, effective and person-centred services.

Key responsibilities include:

• Providing visible leadership that embeds Keychange’s Christian vision, values and culture across all services
• Leading and overseeing multi-site operations, ensuring consistently high standards of care, safeguarding and support
• Holding accountability for regulatory compliance, quality assurance and service improvement
• Driving operational excellence, innovation and efficiency through effective systems and processes
• Ensuring services are financially sustainable, working closely with finance colleagues on budgets and resources
• Developing, coaching and inspiring senior managers and leaders to perform at their best

This is a senior role with real influence – both on the strategic direction of Keychange and on the lives of hundreds of people we support.

About you

We are looking for a values-led, strategic and credible leader who brings:

• Senior leadership experience within social care, housing, homelessness or a closely related sector
• A proven track record of leading multi-site services and managing senior operational leaders
• Strong experience of working within regulated environments and delivering high-quality, compliant services
• Sound financial and commercial awareness, with experience of managing budgets and resources  of a similar scale to Keychange (250 staff across 10 sites)
• A passion for developing people, culture and values-driven practice
• A personal commitment to the Christian faith and active agreement with the Keychange mission, vision and faith basis. (This is a genuine occupational requirement under the Equality Act 2010)

You will be someone who combines strategic thinking with practical delivery, and who leads with integrity, humility and purpose.

What we offer

This is a rare opportunity to take on a senior leadership role where your professional expertise and Christian faith can make a lasting and meaningful difference.

The role involves regular travel across our sites in the south of England with flexibility around base location.

About this role: Based in Higher Openshaw, East Manchester, Justlife currently works across Manchester and Tameside providing one-to-one key work support to empower vulnerable adults housed in temporary accommodation (TA) to move towards more secure housing, independent living and improved health and wellbeing. The role of Specialist Support Worker involves playing an active part in the Specialist Support Team by supporting a caseload of clients that are experiencing housing vulnerability and taking part in regular outreach visits to TA’s across Greater Manchester on the Justlife minibus. The role requires the use of specialist knowledge and relationship skills to support clients with varying degrees of mental and physical health, addiction and trauma related issues to engage with health services and to access suitable housing solutions. The Specialist Support Worker is also expected to develop good working relationships with TA Landlords and Managers recognising the important role that they play in ensuring that their tenants experience of TA is as positive as possible. This will include advocacy in registering them for medical services and accompanying them to appointments, assisting them in addressing all aspects of physical and mental health and addiction needs, as well as advocating for them to get access to suitable housing and social security benefits. The role is dependent on excellent communication and collaborative working with colleagues and a variety of partners and professionals, including the Probation Service, local council services and other third sector organisations. The role requires a high degree of motivation in addition to creativity and flexibility to support people with multiple and compound needs. With a passion to work collaboratively with others for the good of our clients, and with experience of working in a related field in a voluntary or paid capacity. A high degree of emotional intelligence is required to support clients, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse and involvement in the criminal justice system. In a role of this nature you will experience a range of emotions from joy to grief and as such it requires a high degree of resilience and self-awareness to cope with the emotional demands of the role. The role sits within a highly supportive team with all staff in receipt of regular line management and external clinical supervision; with reflective practice actively encouraged in team meetings.

This is a challenging, exciting and rewarding role for a highly motivated, enthusiastic and pro-active fundraising professional with a strong background in community engagement and communications. You will continue building the public profile of St Petrock’s and be responsible for generating the income needed to run and further develop our vital and life-saving services.

About St Petrock’s (Exeter) Ltd:  St Petrock’s is Exeter’s local, values-led and much-loved homelessness charity, created and supported by the local community to provide vital services for rough sleepers and other people experiencing homelessness, and those at risk of homelessness in Exeter. For more details, please visit our website.

About the role:  You will be creative, self-motivated, conscientious and energetic, and have superb interpersonal and communication skills to engage effectively with a wide range of people and build the supporter base of St Petrock’s. You will have strong project and event management skills to lead on major fundraising campaigns and events such as our annual Christmas fundraising video campaign, the Big Night Out sponsored sleepout, and the Big Night In fundraising dinner, along with the imagination and drive to develop a full programme of public fundraising challenges and events. You will also have the knowledge and drive to develop legacy giving and major donor programmes and, supported by the Fundraising and Communications Officer, will be responsible for our social media platforms, website, media relations, and other external communications.

You will be primarily based at the St Petrock’s homelessness centre, with the opportunity for some hybrid working (at home or at local co-working venue). Given the nature of the role, it is essential that you have a suitably insured vehicle and are able to attend meetings and events outside normal working hours to share about St Petrock’s as needed.

Applications:For more detail (including a full Job Description & Person Specification) and how to apply, please download the Job Pack from our website or in the ad attachments.

To complete your application, please send us your CV, covering letter and a disclosure form as per the details in the Job Pack, outlining why you feel you are an ideal candidate for this post..  (These can also be emailed to us following the details in the pack). 

Closing date for applications: Monday 16th February 2026 at 9am

Please contact Peter Stephenson, Chief Executive via the contact details in the Job Pack if you would like to have an informal discussion before applying (including a contact phone number if you would like to arrange a call back).

St Petrock’s is fully committed to safeguarding the welfare of vulnerable adults and children. We use “safer recruitment” practices throughout our recruitment processes, and all successful candidates will be subject to the highest level of DBS check that is legally permissible for their role. Any offer of employment is subject to a satisfactory DBS check. Applicants should understand that a criminal history will not necessarily bar applicants from this role but will be subject to risk assessment.

Salary: £60,332.00 per annum

Location: Flexible option to work remote or hybrid – please note regular travel to London and nationwide is required

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Monday the 16th of February at 11:30pm

Please note that first stage interviews will be taking place week commencing the 23rd of February.

Do you have a strong track record of leading large scale face-to-face fundraising programmes and inspiring high-performing teams through change? Along with being commercially minded, data-led and passionate about delivering the best supporter experience?

If this sounds like you, Shelter is recruiting for a Head of Direct Dialogue to lead one of our most important supporter acquisition programmes and play a crucial role in growing long-term and sustainable income to fuel our fight for home.

About the role

As Head of Direct Dialogue, you will be responsible for setting the strategy and leading the delivery of Shelter’s cause-led and lottery face to face supporter acquisition programme, working with both in-house and agency-led channels. As a senior leader in the Individual Giving team, you will help shape the vision for supporter acquisition, champion direct dialogue expertise and bring the channel to wider supporter engagement and mobilisation plans.

You will work cross-collaboratively across Individual Giving and the wider organisation, you will help develop integrated strategies that optimise end-to-end supporter journeys, driving long-term value and sustainable income growth. You will create long-term acquisition strategies across cash, regular giving and lottery products, using data and insight to optimise performance, foster innovation and deliver high-quality and engaging supporter experiences.

You will provide visible, inclusive leadership to predominantly field-based teams, manage up to three direct reports and lead on complex projects. You will build strong relationships with internal and external stakeholders, working with face-to-face teams to support delivery, quality and strategic alignment.

About you

We’re looking at a confident, experienced and values-driven leader with proven expertise in direct dialogue fundraising.

You will bring extensive experience of leading large scale face-to-face acquisition programmes, either through in-house teams, external agencies or a combination of both. You will have strong operational leadership skills and be comfortable managing complex budgets, overseeing high-value agency contracts and using data and insight to drive performance, innovation and continuous improvement.

You will have a strong understanding of regulatory and compliance requirements including the Code of Fundraising Practice, Gambling Commission regulations, GDPR and safeguarding. Importantly you will also champion ethical, inclusive and anti-racist practice across all activity in the role. Furthermore, be a collaborative and emotionally intelligent leader who will excel at influencing and working across teams, building trusted relationships with senior stakeholders and leading teams through change with confidence.

Above all you will be motivated by Shelter’s mission and committed to delivering fundraising that puts supporters, values and impact at the forefront.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Individual Giving team which sits within Shelter’s Income Generation directorate. Individual Giving delivers a diverse and ambitious programme of work align to our organisational and directorate strategy, the team raises £26m of unrestricted income annually and is structured across these three core programmes:

• Supporter Retention and Development
• Supporter acquisition
• Direct Dialogue

Direct Dialogue is a vital driver of future income and supporter growth utilising a hybrid approach of in-house and agency led face to face recruitment. Ambitious targets, a new strategic plan and vision have recently been developed, setting a clear direction for future growth and impact.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the ‘Person specification’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We create change and align behind our strategy
• We are open to risk and learning from our experiences
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).

What will you be doing? 

Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.                             

What will the role involve: 

• Leadership of the Advice and Infromation Team 
• Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
• Partnership and Stakeholder Mangement 
• Full job description attached and avaialble on our website.

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV.If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th February 26.  Recruitment event will be held on 24th February 2026 in our Hatfield Office.

Please note we reserve the right to close the vacancy before the closing date should we find a suitable candidate.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

Are you looking for a rewarding role where you can make a lasting difference to the lives of vulnerable adults in Oxford?

Our client is looking for 3 people to join the St Mungo’s Rough Sleeping Service as Housing Led Workers on fixed term contracts until March 2027. They are offering 2 Full Time posts (37.5 hours per week), and 1 Part time (22.5 hours per week).

The team will work in partnership with the Oxford Rough Sleeping Service, and in partnership with local partner agencies to provide long term tenancy sustainment support to clients experiencing homelessness. Their aim is to support people to access suitable accommodation; and move-on with the right support in place.

In the role of Housing Led Worker you will work as part of a team to oversee the day-to-day delivery of the service. Managing a caseload of around 15-20 clients you will:

• Provide personalised, flexible support that helps clients access the right services for their mental and physical health, substance use, community engagement, learning, training, and employment.
• Deliver intensive, ongoing support to help clients establish their home, sustain their tenancy, and work towards their personal goals and aspirations.
• Work in partnership with clients, using a creative and strengths-based approach to help people manage tenancy, build independence, and rebuild their lives in the community.
• Build and maintain effective working relationships with internal and external partners.
• They will provide support and supervision to help you work independently and comfortably as a lone worker to support clients and effectively manage your own caseload.

About you

They are always on the lookout for passionate people to join us, if you can work with a proactive and flexible approach to support people experiencing homelessness we encourage you to apply. You will bring:

• You have experience supporting people experiencing homelessness, helping them identify personal goals and navigate meaningful change.
• You have experience of working as part of a team, working collaboratively to build positive effective relationships.
• You’re organised, able to prioritise effectively, and can manage your own caseload.
• You bring good administrative and IT skills, with the ability to maintain accurate records.
• You understand the challenges people face when experiencing homelessness and the barriers to moving into and sustaining long‑term accommodation.
• You have the knowledge, and interest in developing your skills to work with people who may have complex needs, including mental or physical health challenges or substance use.

Above all, you will be committed to working with a recovery focused approach towards the aims of the service.

Closing date: 10 am on 11 February 2026

Interview and assessments on 25-27 February 2026

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

Salary: £29,141.77 per annum 

Location: Leeds city centre – Shelter shop 

Contract: Permanent 

Hours: Full time, 35 hours per week

Closing date: Tuesday the 17th of February at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

Are you a passionate person who wants to shape the future of our newest flagship Shelter shop opening in spring of 2026 in the heart of Leeds City centre? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead in this exciting role as a shop manager.

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop.

If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you! 

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will also have experience of driving sales in a retail environment. 

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role

The Reception Worker is an essential and key role within the Resource Centre, acting as the first point of contact and providing a consistent, familiar and friendly welcome when service users enter the space. The role requires excellent communication skills, attention to detail, and the ability to provide a high level of customer service in a busy and fast paced environment, to individuals impacted by trauma. 

Main duties 

• To be the lead worker on client reception in the Resource Centre, working with the Resettlement Team and a rota of staff and managers from across the organisation, as well as locum staff, agency staff and volunteers.
• To be the first point of contact for service users and guests accessing the Resource Centre, ensuring they are provided with a high level of customer service.
• To maintain accurate records of who is accessing the service, what services they are utilising, and ensuring that database access notes are kept up to date by liaising proactively with lead workers.
• To manage and de-escalate potential incidents at the client reception area, and challenge inappropriate behavior as needed, with support from colleagues and duty managers.
• To assist with any admin tasks required.
• To ensure that the reception area is operated safely in accordance with health and safety, and GDPR policies.

Key responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity, Equity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
• Undertake any other duties that may be required which are commensurate with the role

Desired experience

• Experience of working in a high-pressured environment and managing multiple responsibilities.
• Experience of working collaboratively within a team.
• Experience of delivering a high level of customer service within a demanding setting.
• Some experience of dealing directly with the public and/or clients or customers in a busy service environment

Desired knowledge

• A genuine interest in helping vulnerable people to make positive changes in their life and a willingness to develop these valuable skills.
• Excellent customer service skills.
• Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed Term Contract until July 2027

About the role

As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Creative approach to solving problems
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: 9months Fixed Term Contract - (Maternity Leave Cover)

You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Legacy Programme, as we continue to grow this source of sustainable income and inspire more supporters with this unique way of giving.

About the role

Legacies sit at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of stewardship, marketing and acquisition that has driven significant growth in recent years.

As we continue to utilise and test new channels and audiences, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you

We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or digital acquisition. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.

As this role is temporary maternity cover, we’re looking for someone who can hit the ground running and get involved with multiple projects straight away. To be successful in this role you will:

• be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
• enjoy thinking creatively and using storytelling to bring complex issues to life
• be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
• be comfortable using digital platforms and technology and working with data to improve outcomes
• take an organised and proactive approach to managing your workload and balancing different priorities
• be a solutions-focused problem solver and ready to adapt to a changing environment

Previous experience in direct marketing or stewardship is essential, ideally within a fundraising or legacy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 8th February 2026 at 23:59

Interviews will take place week commencing 16th February 2026, online via MS Teams

Interview process: Competency based interview.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London with home working one day a week, or two days per fortnight

About the role

The Senior Partnership Manager at Crisis is a varied and challenging role. You will oversee some of the organisations highest value corporate partners, delivering outstanding partnerships that maximise engagement, uncover creative opportunities and drive authentic mutual value. You will ensure we work collaboratively with other high value teams and the wider organisation in sustaining and growing income, inspiring donors to play their part in ending homelessness.

The role will include management responsibility of the Partnership Executive and require agility in stepping into leadership positions.

We are looking for someone with the ability to be bold in identifying new opportunities within our owned partnerships, that secure long-term, transformational impact. It is vital that candidates act with equity and are adept at elevating and implementing the voice of lived experience.

About you

• You’re a skilled corporate partnership professional with experience in leading six and seven figure partnerships that have achieved highly impactful results.
• You are a talented relationship manager and have a track record of cultivating powerful connections with key stakeholders, inspiring long-term commitment.
• Being bold comes naturally to you and you enjoy leading partnerships or campaigns that break the mould to challenge what’s possible.
• You are comfortable in a leadership role and adept at recognising the strengths and supporting the development of those you manage.
• You are a collaborator that thrives in team settings and contributing to an environment where everyone’s voice is heard.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Monday 9th February 2026 at 23:59

Interview date and location:

• First stage - Week commencing 16th February, online via Microsoft Team
• Second stage – Week commencing 23rd February, online via Microsoft Team

Interview process:

• First stage - interview will be competency-based questions
• Second stage - interview that will include a written task or presentation

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Positive Pathways Coach (IAG Worker)

Salary: £32,000 | Contract: Permanent, Full-time | Location: St Helens

Are you passionate about empowering individuals to build skills and confidence for independent living? YMCA St Helens is seeking a Positive Pathways Coach (IAG Worker) to design and deliver a high-quality programme of training, activities, and events for residents and beneficiaries. You’ll work closely with stakeholders and internal teams to create opportunities that transform lives.

Key Responsibilities

Design and deliver engaging training, workshops, and events covering:
              • Health and wellbeing literacy
              • Financial literacy
              • Cultural understanding
              • Tenancy maintenance
              • Domestic skills (cooking, cleaning)
              • English language and other development opportunities
Provide 1:1 support to help residents develop skills for independent living

Build strong partnerships with community organisations and facilitators

Organise venues, resources, and manage programme budgets

Maintain accurate records and contribute to reports for stakeholders

Continuously improve the programme based on participant feedback

About You
Essential:

• Experience in delivering high-quality information, advice, and guidance
• Proven ability to design and deliver workshops and training programmes
• Strong understanding of challenges faced by people experiencing homelessness
• Experience working with diverse stakeholders and multi-disciplinary teams
• Excellent communication and organisational skills
• Cultural competence and commitment to equality and inclusion
• Ability to work flexibly and independently

Desirable:

• Experience delivering IAG to people experiencing homelessness
• Knowledge of UK welfare benefits and housing rights
• Training and development qualification (e.g., NVQ in Learning & Development, PTTLS, CTTLS)
• Experience supporting refugees or those with humanitarian protection status
• Lived experience of homelessness

Why Join Us?

• Make a real difference in the lives of vulnerable individuals
• Lead innovative programmes that empower people to thrive
• Be part of a supportive, values-driven team

Closing Date: 12 noon, 6th February 2026
Interviews: Week commencing 16th February 2026