Homelessness jobs
We’re looking for a Legal Adviser who sees law as part of a wider movement for justice to join our social justice legal team in London. You’ll work alongside people harmed by drug criminalisation, poverty, and inequality — delivering outreach advice and casework in benefits, housing, and debt, while contributing to policy and advocacy that strengthens communities and challenges harm at its roots. If you believe legal work should build power, shift systems, and stand in solidarity with those most affected — this could be the role for you.
Since Release’s inception in 1967, the organisation has continuously and actively advocated for open access to justice for all individuals with a specific emphasis on substance misuse and dependency. By addressing the legal needs of people who use drugs and those in recovery the consequences can have a profound and positive affect not only for the individual but also for those who live, support and work with them. Reducing health and income inequalities’ significantly improves a person’s life chances and integration back into their community. Whilst legal services are available to the public via other sources, our client group will often be unable to access such services because of fear of stigma or discrimination.
We also operate a national drugs and legal helpline, and produce a number of free informative publications for the public, and specialist guidance material aimed at professionals in the substance misuse and dependency field.
Details:
Salary: £28,000 – £31,000 + 5% pension
Contract: Permanent, 35 hours/week
Holidays: 29 days + public holidays
Location: Hybrid – Spitalfields, London / Remote
Closing Date: 5:00 pm, Thursday 05 February 2026
Interviews: Commencing Wednesday 11, Thursday 12 or Friday 13 February 2026.
Start Date: Ideally March/April 2026
This is a full-time position (35 hours per week) working a minimum of 3 days a week from our office in Spitalfields, London with the remaining 2 days working from home, if desired. The working hours are 10am – 6pm Monday to Friday with a one-hour lunch break.
The post holder will join our social justice legal team and will be required to deliver a minimum of 2 services through our in-person and ‘virtual’ legal services to clients attending alcohol/drug treatment centres, homeless day centres, and sexual health clinics. The legal advice, assistance and representation we provide has a particular focus on debt, housing including homelessness, and welfare benefits. The post holder will also be required (after a period of induction and/or training) to provide advice on Release’s national legal helpline pertaining to the criminal law and the criminal justice system related to drugs offences, and broader legal advice through our new Harm Reduction Hub drop-in service. In addition to the delivery of legal services, the postholder will also be required to assist with the policy work undertaken by the organisation.
We have been successful in tendering for legal aid contracts for Community Care and Public Law, and there may be opportunities for the post holder to work within these in the future.
As a member of our dynamic social justice legal team, based in London, your responsibilities will include:
- Delivering a minimum 2 legal outreach services at alcohol/drug treatment centres, homeless day centres and sexual health clinics in the London area, and with training deliver our expanding ‘virtual’ legal outreach services to clients elsewhere in the country.
- Completing casework resulting from our legal outreach services on issues including welfare benefits, housing, and debt;
- Providing advice to the public and professionals about legal issues connected with drug use (training will be provided);
- Updating our specialist publications;
- Contributing to our local and National policy commentary/response on drugs, and all associated legislation;
- Assisting with the development of our website and other IT-related service initiatives and their legal compliance.
Minimum requirements for the post include:
- Completion of LLB, GDL, or SQE1 and minimum six months’ experience in social welfare legal advice and casework in areas such as crime, housing, benefits, or debt.
If you think you can make a difference as a Legal Adviser for Release then please download and read the job description and person specification together with the application guidelines for details.
The client requests no contact from agencies or media sales.
About the role:
This maternity cover role offers the opportunity to work in close partnership with the Chief Executive, supporting effective leadership and strong governance at Single Homeless Project. As Executive Assistant to the Chief Executive, you’ll be right where leadership, governance and momentum meet, helping SHP stay focused, responsive and ambitious. You’ll support the organisation to make confident decisions and keep moving forward with purpose, often by ensuring the right conversations happen at the right time and with the right information in the room.
You’ll work closely with the Chief Executive, Executive Management Team and Board of Trustees, bringing clarity and structure to complex priorities. Day to day, this means preparing leaders for meetings, coordinating senior leadership and Board activity, managing the flow of papers, actions and follow-up, and ensuring governance processes run smoothly and transparently. From supporting strategic discussions to keeping track of commitments and decisions, your contribution will shape how the organisation operates and how ideas turn into action. It’s a role that rewards sound judgement, discretion and the confidence to anticipate what’s needed before it’s asked for.
If you’re organised, calm under pressure and motivated by impact, this is an opportunity to make a real difference from behind the scenes. You’ll join a values-led charity that doesn’t stand still, offering meaningful experience at the heart of a mission-driven organisation and the chance to play a vital part in driving lasting change.
This is a hybrid role, typically based in our King’s Cross office two days per week, with flexibility to work from home in line with business needs.
About you:
- You’re highly organised and thoughtful in how you work, with the ability to bring structure and clarity to complex or fast-moving priorities.
- You exercise sound judgement and discretion, and are comfortable handling sensitive information with care, professionalism and confidence.
- You enjoy working closely with senior leaders and Trustees, supporting effective decision-making and strong governance without needing to be in the spotlight.
- You’re proactive and perceptive, able to anticipate what’s needed, follow things through and keep momentum going.
- You’re motivated by purpose and impact, and take pride in enabling others to do their best work within a values-led organisation.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 25th January at midnight
Interview date: Week commencing 2nd February at SHP Head Office in Kings Cross
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Location: Sheffield and covering one other location TBC
Salary: Grade 7 - £49,488 per annum
Closing date: Sunday 1st February 2026 at 11.30 pm
Full time - 35 hours per week
Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice.
If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.
At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe, and secure home.
Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.
About the role
You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.
Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.
You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.
About you
1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others.
2. You will have a minimum of 4 years post qualification legal practice experience
3. You will have supervisor status and have substantial knowledge of housing and homelessness law.
4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.
Benefits
We offer a wide range of benefits, including 32 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.
Our teams are enthusiastic, driven and champions for fighting the housing injustice. Our teams whilst generating an income also address the housing crisis.
Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
CVs without an accompanying supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About the role:
This is a hands-on, relationship-led role supporting people experiencing homelessness alongside complex needs to stabilise their lives and move forward. As a Project Worker, you’ll work directly with residents across multiple sites in Lewisham (Brockley and New Cross), offering consistent, practical support that recognises people’s mental health needs while building confidence and routine. You’ll be present through the day-to-day, responding to what’s in front of you and helping people take meaningful steps at their own pace.
You’ll carry out in-depth assessments, manage risk alongside residents, and work together to set clear, achievable goals. From developing living skills and strengthening relationships, to supporting access to health services, education, training or work, your focus will be on progress that lasts. You’ll also play a key role in housing management, supporting people to sustain their accommodation, manage income, reduce arrears and prepare for their next move towards greater independence.
Alongside direct support, you’ll help shape a safe, calm and well-run environment where people can focus on change. You’ll work closely with colleagues and partner agencies, contribute to a 24-hour rota and bring resilience, creativity and compassion to each shift. This is a role for someone who wants to step in, take responsibility and grow their practice in a service that values initiative and backs its people. We back our staff to develop, take ownership and shape their future at SHP. Bring your values and ambition, and we’ll invest in you to build a career that makes a lasting impact.
About you:
- You’re compassionate, non-judgemental and genuinely motivated to support people to move forward, meeting them where they are and respecting their lived experience.
- You bring resilience, creativity and a calm head, staying steady and solution-focused when situations are complex or unpredictable.
- You believe in recovery-led, collaborative working and enjoy building strong, trusting relationships with people and partners alike.
- You treat everyone with kindness, fairness and dignity, and take pride in creating inclusive, welcoming spaces.
- You’re committed to learning and growth, open to training, reflection and supervision, and keen to develop your practice over time.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 25th January at midnight
Interview date: Monday 2nd and Tuesday 3rd February online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based: London Road, Derby
Salary: £26,500 - £31,065pa
Hours: 28-35hrs per week
Are you a passionate, relationship‑driven fundraiser looking for your next opportunity to create impact? YMCA Derbyshire is seeking an inspiring Fundraising Manager to lead flagship events, build powerful partnerships and help grow vital income that changes lives every single day.
As Fundraising Manager, you will:
- Plan and deliver standout events like Sleep Easy, Golf Day, dinners and community fundraisers
- Build strong partnerships and relationships with businesses, donors and supporters
- Create innovative fundraising opportunities to grow income
- Support challenge event participants and community organisations to maximise their fundraising
- Champion supporter engagement, ensuring donors feels valued
- Have organisational flair and a strategic, proactive mindset
- Manage budgets, track ROI and record supporter data
- Work alongside marketing colleagues to develop engaging fundraising campaigns
Why This Role Matters
Our YMCA is ambitious, rooted in community and never stands still. You’ll be bringing your expertise to our five strong Fundraising and Marketing team based in Derby - together we’re building on the dedication and vision that made 2025 an absolutely brilliant year.
We believe everyone deserves the chance to discover who they are and what they can become. Our work evolves when we see challenges in society and we seek to bring our supporters on the journey with us to find lasting solutions.
What we do
- Supported Housing – We house over 200 people at risk of homelessness every night, creating a safe, stable environment where they can learn and grow. We’ll soon be launching Foundry Point, our transitional housing development that’s affordable for young people just starting out in life, supported by businesses and community.
- Families – Our Community Hub offers food and essential items, alongside positive pathways and wellbeing support for families and individuals facing poverty. Our nurseries, holiday clubs and school partnerships deliver high-quality early years childcare and education.
- Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces.
- Training and Education - YMCA Key College delivers vocational training, work experience and employment pathways for young people who find mainstream education challenging.
What We Offer
- 33 days holiday including bank holidays
- Birthday leave
- Smart Health app with online GP and wellbeing support
- Annual celebration event and recognition awards
- Life assurance
- Training and development
- Quarterly treats, long‑service rewards and more
Flexibility
Our services are delivered across the city of Derby and Ilkeston, therefore building relationships in our area is key to the role. We will consider remote working for up to two days a week after induction, or part time working from 25+ per week (35 hours is full time).
Ready to lead with purpose?
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for two Support Workers to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
Based within the Personal Development team, this role is responsible for the service delivery of an effective, high-quality, person centred support service to residents with a range of multiple needs.
They will be the principal providers of support to residents in the Core service to build
hope, enable lasting change; supporting residents to instil independence and longterm sustainability, to ensure we mitigate as much as possible, a return to
homelessness.
The role will require shift work, including evenings and weekends
Salary: £28,712 - £32,240 annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London
Other responsibilities include
- To be responsible to the Team Manager and Deputy Team Manager for the day-to-day delivery of the Core service.
- Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
- Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
- Supporting residents from point of entry into the service, working with them to support social (re-integration), enabling them to lead meaningful and purposeful lives.
- Conduct regular reviews of support plans and risk assessments as required.
- Take a pro-active approach in multi-disciplinary support required for residents.
- Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
- Ensure a high standard of customer service is upheld
- To attend team meetings and take part in service policy and planning.
- To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
- To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
- To respond and process all referrals made to the Core service and ensure those accessing the service meet the service eligibility criteria.
- To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system and to a high standard.
- To actively collect follow up information with regards to the outcome of reconnections and report
- To deal with the immediate support needs of the residents as appropriate.
- To assess resident safety and develop risk management strategies with the resident and other involved services.
- To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
- To keep accurate records and statistics on referrals, service outputs and outcomes etc.
- To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
- To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
- To liaise and collaborate effectively on a day-to-day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
- To build and maintain good working relationships with colleagues.
- Ensure that all duties and services provided are in accordance with policies and procedures.
- To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
- To undertake such other duties within the competence of the post holder which may be required from time to time.
About you
Experience
- A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending and substance misuse
- Experience of working with clients in a trauma-informed way with proven effectiveness
- Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
- Demonstrate excellent customer service skills.
- Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner.
- Knowledge of Psychologically Informed Environments (PIE).
- Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
- Successful track record of work with colleagues in order to achieve common goals
- Working across agencies and / or partnership arrangements
- Awareness of issues facing single people that experience homelessness or rough sleeping.
Skills & knowledge
- IT skills and particularly Microsoft Office packages
- Sound knowledge of working in casework management system (Salesforce/Inform/Pyramid).
- Excellent time management and administrative skills
- Sound knowledge in identifying and dealing with substance misuse issues
- Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
- Understanding of health and safety in a supported housing setting
Abilities
- Ability and demonstrable experience of being able to develop good working relationships and rapport with residents and stakeholders.
- Ability to motivate those with support needs to engage with meaningful activities
- Evidence of effective de-escalation techniques.
- Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
- Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
- Ability to work co-operatively to achieve goals
- Ability to set up and work according to schedules
Personal qualities
- Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
- Ability to act on own initiative and effectively under own direction, as well as productively within a team
- Strong sense of responsibility and accountability
- Awareness of own training and support needs
Desirable Criteria
- Experience of using In-Form as a case management system.
- Qualifications relevant to supporting vulnerable adults
- Full current driving license
- Successful track record in developing services in response to changing needs and demands
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
About the role:
This is a hands-on role for someone who loves opening doors, building momentum and turning interest into long-term support. As Corporate Partnerships Officer, you’ll be right at the heart of our growing Fundraising team, actively identifying new corporate partners, starting meaningful conversations and shaping partnerships that genuinely add value. From first approach to signed agreement, you’ll play a key role in bringing businesses on board and inspiring them to stand alongside our work.
You’ll split your time between winning new partnerships and deepening existing ones. That means researching and targeting the right organisations, crafting and delivering engaging pitches, and managing a live pipeline of opportunities. Alongside this, you’ll steward a portfolio of corporate partners, building strong relationships with key contacts, coordinating activity, spotting opportunities to grow support and ensuring partnerships deliver real impact for both the business and Single Homeless Project.
You’ll quickly build a strong understanding of our services, values and priorities, using this insight to develop creative ways for businesses to get involved, from fundraising and campaigns to volunteering and events. You’ll track activity and performance through our CRM, using data and insight to strengthen relationships and retention. While your focus is corporate partnerships, you’ll work closely with colleagues across the organisation to support a joined-up, ambitious approach to income generation. If you’re proactive, curious and ready to make your mark, this role offers the chance to grow fast and make a visible difference at Single Homeless Project (SHP).
About you:
- You’re genuinely interested in why businesses choose to support charities and enjoy turning that curiosity into strong, meaningful partnerships.
- You’re confident building relationships, opening conversations and keeping partners engaged, whether you’re developing something new or growing what’s already there.
- You’re comfortable working towards targets and enjoy the sense of progress that comes from moving ideas into action.
- You can bring a story to life, creating and delivering pitches or presentations that connect with people and inspire them to get involved.
- You’re organised and proactive, happy using (or quickly learning) a CRM to keep things running smoothly and spot opportunities to do even better.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 25th January at midnight
Interview date: Tuesday 3rd February Online via Microsoft Teams
Shortlisted candidates will be asked to prepare a presentation (instructions will be given) for interview.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC’s People strategy for 2025-2030, taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team.
We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership.
- Permanent, full-time role in our Leadership Team (part-time considered)
- Salary: £46,800 (salary scale £46,800-£52,000)
- Deadline to apply: 9am, Wednesday 11 February 2026
The Destitution Caseworker is a full-time post at the JRS UK offices in Wapping with regular visits to our houses in South London. The post-holder will be joining the Advice and Casework Team, a small and diverse team of Caseworkers, Befriending and Practical Support Coordinator and volunteers.
The Advice and Casework Team provides refugee friend led advice and casework, supported by the practical offering of hardship payments, regular mobile phone top-ups, and befriending. We also provide temporary accommodation through our hosting scheme 'At Home’ which has operated since 2012. Additionally, we also offer support through our 10- bedroom house for women and 6 – bedroom house for men in South London.
This role is busy and varied, with a focus on combining accompaniment with advice and practical support and assistance particularly to those in our accommodation project. The postholder will provide in-depth and proactive support on a broad range of issues including destitution and homelessness; access to legal advice; asylum support and health related matters. The postholder will utilise relationships with NGOs and specialist agencies, signposting and making referrals as appropriate.
They will be responsible for managing their own caseload and will support with the smooth running of the accommodation project and other aspects of the wider team.
The postholder should have a good working knowledge and empathy of the issues and challenges faced by destitute asylum-seekers and refugees, with particular focus on destitution, homelessness and access to immigration advice. They will need highly developed listening skills, personal resilience, and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompany them and support them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work with destitute refugees.
The Destitution Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK’s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of individuals facing destitution. They will enjoy working in a fast-paced environment and possess excellent communication skills and will adhere to JRS’ values and commitment to social justice and tackling racism and discrimination. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed.
Role Specific Responsibilities
Accommodation:
• Preparing needs assessments and inducting guests and residents.
• Facilitating matching meetings and providing ongoing support during placements including review meetings.
• Coordinating food grants for accommodated refugee friends.
• Being the main point of contact and a supportive presence, providing basic advice and casework support for guests and residents.
• Support with coordinating the move-on process from hosting and housing as appropriate.
• Support hosts and other volunteers including assisting with coordinating and facilitating volunteer meetings.
• Support the facilitating of monthly house meetings and activities.
• Proactively identify and respond to risks and health and safety issues, escalating as appropriate.
• Promptly flagging any housing maintenance issues
• Take part in the on-call rota.
• Travelling within London to visit host homes, as well as the properties in South London. Some evening and weekend work is required, but time in lieu will be provided.
General Advice and Casework Support:
• Identify, register, and assess needs of individuals seeking support
• Provide information, advice, and support to individuals on a range of issues including homelessness, access to legal advice, destitution, and asylum support.
• Identify, prioritise and provide pro-active advice and casework support to individuals requiring ongoing support.
• Facilitate access to services and support for individuals through signposting, referrals and ongoing advocacy where appropriate.
• Ensure hardship provisions are distributed, and resources utilised in line with policies, guidance and procedures.
• Maintain and develop positive working relationships and referral pathways with relevant statutory and third sector partners.
• Non-legal form filling.
General:
• Safeguarding concerns are identified, managed and/or escalated as appropriate
• Participate in monthly casework meetings
• Continuously maintain clear and accurate records in accordance with data protection legislation
• Identify and raise common trends and issues affecting our work
• Provide regular reports including for funding as required
• Attend internal and external meetings as agreed
• Keep abreast of relevant developments in asylum/immigration law and procedures
• Actively support colleagues, volunteers and collaborate across teams
• Work closely with colleagues to identify opportunities and explore ways for individuals supported by the services to share their experiences and contribute to JRS UK’s advocacy and communications work
• Assist line manager and colleagues with service improvement and development
• Undertake other duties and responsibilities as needed
• Comply with all JRS policies and procedures
Personal growth and development:
• Engage with opportunities for training and development and reflect regularly on practice, including:
o Ongoing training in areas such as asylum & immigration system, housing, mental health support/therapeutic care, rights and entitlements of those we serve.
o Attend non-managerial supervision and psychological support to support selfcare.
o Workshops and trainings relating to JRS’ mission and ethos
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy)
About the role
Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. This is your opportunity to deliver impactful acquisition, retention, and stewardship programmes, using insight-led, audience-focused, and data-driven strategies. You’ll drive growth in both the number and value of our supporters—including one-off and regular givers, mid-value donors, and legacy pledgers—ensuring every supporter feels valued and connected to our equitable mission.
This senior leadership role places you at the heart of our strategic development, empowering you to optimise income and champion creative approaches that inspire action. You’ll be instrumental in building lasting relationships, developing bold campaigns, and steering the future of supporter engagement at Crisis. If you’re passionate about using your expertise to create meaningful, equitable change and thrive in a collaborative, purpose-driven environment, we want to hear from you.
About you
- You’re a bold leader with at with considerable experience and insight into running large-scale fundraising or supporter engagement teams, ready to take on new challenges and drive real change.
- You have a passion for creating impactful campaigns - your track record in acquisition, retention, legacy, and mid-value giving programmes speaks for itself, and you know how to use direct and relationship marketing to inspire action.
- Collaboration is your superpower! You thrive in team settings, communicate brilliantly, and love building positive, inclusive cultures where everyone can shine.
- You’re committed to equitable practice, always up to date with the latest fundraising and marketing regulations, and you make sure fairness and compliance are at the heart of everything you do.
- You’re comfortable juggling multiple projects—managing agencies, printers, and suppliers, and working across all kinds of media, from press and mailings to online and DRTV.
- Numbers don’t scare you! Your analytical skills and confidence with data, combined with your excellent written and verbal communication, help you craft bold and impactful supporter engagement strategies that really make a difference.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 1 February 2026 23:55
Interview process: Two stages – informal stakeholder panel and formal interview and presentation task.
Interview date and location: Monday 16 February 2026 in person at our London offices.
About the role
At St Mungo’s, we are dedicated to transforming lives and ending rough sleeping. Beyond providing direct services to our clients, we leverage the experience, data, and evidence from our work to advocate for systemic change across the UK. Our Strategies, Policy, and Research team is at the heart of this mission, using rich insights to shape policies that drive positive change.
We are currently looking for a Strategy and Research Officer to join the team, where you will have the opportunity to contribute to ongoing development of St Mungo’s approach to strategy and research and supporting the delivery, implementation and reporting of strategies and action plans. In this role you will:
· Uphold rigorous and ethical research standards across the organisation, ensuring all research activities and commissioned projects adhere to best practices and our strategic priorities.
· Manage and conduct smaller research projects, with support from the Strategy and Research Manager, including undertaking qualitative and quantitative data collection (such as interviews, focus groups or surveys) and data analysis.
· Support the Strategy and Research Manager with oversight of organisational strategies and delivery of associated action plans.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
About you
We are looking for a candidate with experience in developing, designing, and delivering research and evaluation projects that align with the organisation’s strategic goals.
The ideal candidate should have a proven track record of working collaboratively with stakeholders to produce accurate research reports.
They will have experience of analysing data from various sources to compile comprehensive reports and in monitoring and evaluating organisational strategies.
Above all, we are looking for people who share our ambitions and have a genuine interest in working as part of an organisation to support people experiencing homelessness.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
Closing date: 10am on 26th Jan 2026
Interview and assessments on: 10th / 11th Feb 2026
While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 and are currently exploring alternative office locations on the eastern edge of the City of London
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB PURPOSE
This role sits within The Passage Housing Needs Service (HNS) team. It will provide brief interventions to support individuals who have been placed into accommodation by the HNS team to settle into and sustain their tenancies. The post holder will work holistically to assist individuals to address issues that are impacting on their ability to sustain their accommodation on a time limited basis and will link them into services in their local areas for ongoing support in order for them to gain independence and integrate into their new communities.
MAIN TASKS
- To provide support to individuals who are moving into their new private rented sector accommodation where appropriate and needed. This can include setting up utilities, council tax among other things.
- To support individuals accommodated by the HNS team, in a brief solution focused manner, to find solutions to their housing, benefits, health and other issues when they arise, referring clients to support services, liaising with these, and following up in a timely manner.
- To establish and develop positive and constructive working relationships with a range of services and agencies across London boroughs that can provide support to our clients ensuring the best possible outcomes for them.
- To draw up psychologically informed action plans for clients ensuring they are person centered and taking into consideration the clients’ views.
- Support HNS Workers to complete exit questionnaires to gather feedback and promote co production with the individuals the team supports.
- To ensure that any health and safety and safeguarding concerns are reported appropriately using the correct systems.
- To assess any risk to clients, the environment and staff, record and communicate any risks identified using appropriate channels in the Passage.
- To ensure accurate and timely record keeping using the Inform database as well as client files and ensure all record keeping and information sharing is kept securely in line with Data protection.
GENERAL RESPONSIBILITIES
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To participate in internal/external meetings as required, including Reflective Practice, and attend training events, conferences and other functions as necessary.
- Support The Passage Resource Centre operations by undertaking shifts as required.
- To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage policies and procedures are being adhered to.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
- Undertake any other duties that may be required which are commensurate with the role.
EXPERIENCE
E1 Experience of providing tenancy support to vulnerable individuals.
E2 Experience of working with and advocating for vulnerable people who present with complex support needs in a person centered and psychologically informed manner.
E3 Experience of working collaboratively with voluntary and statutory agencies to deliver a service.
E4 Experience of establishing relationships and working with a wide range of stakeholders and liaising with support agencies.
E5 Experience of obtaining grants, local support payments and benefit payments
E6 Experience of record keeping using databases
E7 Experience of managing conflicting priorities
KNOWLEDGE
K1 Knowledge of how to work with clients within a psychologically informed framework
K2 Knowledge of the issues which contribute to homelessness and challenges with maintaining a tenancy
K3 Knowledge of risk and incident management in a psychologically informed manner
K4 Knowledge of welfare rights and how they impact on our client group
K5 Knowledge of resources, and other services supporting vulnerable people, and how to access them to obtain a positive outcome for our clients
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
- Liaise with the external employment lawyers to make robust risk assessments on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
Strategy
- Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Oranisational Design and Culture
- Use engagement and feedback data to identify cultural risks and drive improvement.
- Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Management
- Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
- Design and lead implementation of frameworks to support those with responsibility for managing staff to demonstrate a consistent and high standard of line management and development across the organisation.
- To oversee a comprehensive training programme , including by developing a strategic training needs assessment to support the organisational values and aims.
- Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
Volunteering and Resourcing
- Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
- Review and implement a volunteering journey to support our volunteers.
Quality Framework
- Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
- Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
- Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.
Analytics and Systems
- Develop digital systems that add value to HR management with the organisation.
- Develop systems that give managers and staff ownership over their HR journey.
- Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.
Training
- Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
- Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.
Reporting/Governance
- Responsible for the Peoples Services annual budget.
- Attend Senior Management Group (SMG) monthly meetings.
- Report to the People, Performance and Culture (PPC) Committee meeting.
General Responsibilities
- In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
- Undertake any other duties that may be required which are commensurate with the role.
Desired Experience
Experience
- E1: Proven experience in leading strategic HR initiatives that support organisational goals and culture.
- E2: Experience of working with senior leadership teams to influence organisational design and workforce planning.
- E3: Track record of managing complex employee relations and advising on disciplinary and performance issues.
- E4: Experience in developing and implementing learning and development strategies for staff and volunteers.
- E5: Experience of reporting to governance committees and contributing to organisational risk management.
Knowledge and Skills
- K1: Strong understanding of UK employment law, HR compliance, and best practice.
- K2: Knowledge of organisational design, performance management frameworks, and cultural development.
- K3: Ability to use HR data and analytics to inform decision-making and continuous improvement.
- K4: Skilled in developing inclusive policies and embedding equality, diversity, and wellbeing into organisational practice.
- K5: Proficiency in HR systems and digital tools to enhance efficiency and user experience.
Qualifications
- CIPD Level 5 or equivalent professional qualification (Level 7 desirable).
The client requests no contact from agencies or media sales.
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About The Role
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Do you have experience supporting vulnerable people with complex needs in a Housing, Hostel or Supported Accommodation environment, and are you ready to take the next step into a supervisory role?
We have an exciting opportunity for a Temporary Accommodation Support Supervisor (18-month maternity cover) to join our Housing team, working to support some of the district’s most vulnerable adults to move on from temporary accommodation into longer-term housing solutions.
You will play a key role in the day-to-day running of Council-owned homeless accommodation in West Oxfordshire, ensuring high-quality, safe and well-managed services. Working closely with internal teams and external partners, you will help residents develop the skills and support they need to move on successfully, while also supervising and supporting a small team of Temporary Accommodation Support Officers.
This is a rewarding but demanding role, ideal for someone who combines empathy with professionalism, resilience and strong organisational skills.
What you’ll be doing
- Supervising and providing day-to-day direction to Temporary Accommodation Support Officers, with direct line management responsibility for two staff members
- Ensuring the efficient running of Council-owned homeless accommodation, maintaining high service standards and maximising occupancy
- Managing hostel budgets, minimising voids and ensuring residents are supported to claim the correct benefits and meet service charge requirements
- Carrying out and overseeing risk assessments, health & safety checks, and property inspections, ensuring repairs and issues are reported promptly
- Developing bespoke support plans for residents to help them manage their stay and move on into independent accommodation
- Supporting residents to access benefits, support agencies, employment, education or volunteering opportunities
- Managing and responding to anti-social behaviour, while maintaining positive relationships with neighbours and local businesses
- Representing the service at multi-agency meetings and contributing to alternative homelessness pathways
- Deputising for the Temporary Accommodation Lead when required
- Participating in an on-call duty rota (additional remuneration provided)
What we’re looking for
Someone who values structure, confidentiality and professionalism alongside compassion and support. You will be working with sensitive personal information and must demonstrate a strong understanding of safeguarding, GDPR and professional boundaries.
You’ll need to be resilient and adaptable, able to remain calm and confident when working in challenging environments or emotionally complex situations. Teamwork is essential, as is the ability to work independently under pressure and meet tight deadlines.
You will also need a sound understanding of housing legislation, including the Housing Acts, the Homelessness Reduction Act and associated guidance.
You will need
- A qualification equivalent to a degree or at least five years’ relevant experience in Housing, Housing Management, Supported Accommodation or a hostel-based environment
- GCSE Maths and English (grade C/4 or above, or equivalent)
- Experience of working with vulnerable people with complex needs
- Experience of supervising staff or supporting service delivery within a housing or support setting
- Excellent written and verbal communication skills
- Confidence using IT systems, including Microsoft and Google packages
- A full UK driving licence and access to a vehicle for work purposes
Desirable
- A relevant professional or academic qualification
- Knowledge or experience of project management
- Membership of a relevant professional body
Special Conditions- Full UK driving licence and ability to travel across the district
- Standard DBS check required
- Deputising for the Temporary Accommodation Lead when required
- Participating in an on-call duty rota (additional remuneration provided)
Should we receive a high volume of applications, we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible. Previous applicants need not apply.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why its great to join us!
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About Us
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You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Service Manager
Location: Manchester (GM Pathfider) - Young Futures
Yearly salary: £37,380
Closing Date: 25 January, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
We’re looking for an experienced and passionate Service Manager to lead an outcomes-based outreach service preventing and relieving homelessness for young people across Greater Manchester. This is a role for someone who has the drive to change lives through high-quality, collaborative support.
You’ll lead and line manage a team of skilled Specialist Navigators, supporting them to deliver meaningful, person-centred interventions that help young people find safety, stability and hope. Working at the heart of a dynamic homelessness partnership, you’ll build strong relationships with local authorities, housing providers, health services and other key agencies to ensure young people get the right support at the right time.
This role demands commitment, resilience and strong leadership. The work can be complex and fast-paced—but it is also deeply rewarding. Every day, you’ll see the real impact of your leadership in the lives of young people who are overcoming significant barriers and moving towards independent, sustainable futures.
If you’re motivated by social impact, thrive on collaboration, and want a leadership role where your work genuinely matters, this is an opportunity to make a lasting difference.
In this role, you will:
· Conduct risk assessments, safety checks, and reporting to maintain a safe environment for clients, staff, and volunteers.
· Act as Safeguarding Lead, ensuring compliance and a protective environment for young people.
· Liaise with Finance, HR, Compliance, and other teams to ensure smooth service operations.
· Recruit, deploy, and supervise volunteers effectively.
· Set and manage budgets in collaboration with Finance, using established systems and processes.
· Deliver high standards of support and housing management, meeting KPI targets.
· Build and maintain strong relationships with commissioners, partners, and subcontractors.
· Monitor, evaluate, and continuously improve service delivery within Oldham’s Pathway approach.
· Ensure effective, regularly reviewed support or family plans for young people.
· Empower young people to shape service delivery.
About You
You bring vast experience in managing teams and individuals effectively. You are skilled in handling complex situations and managing risk, including safeguarding. You possess proven ability to deliver safe, high-quality support to young people at risk; while committing to diversity, respect, and dignity for all.
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation