Homelessness jobs

Hours: Part time – 22.5 per week

Contract: Fixed term until 30th June 2027

Salary: £31,600 per annum (pro rata for 22.5 hours)

Location: Kings Lynn with occasional travel to Norwich

Closing date: Sunday 30th November 2025 at 11:30pm 

Are you compassionate, proactive and collaborative with experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy? If you’re looking for an exciting new career opportunity join Shelter as a Housing Rights Worker and you could soon be playing your part in standing up to the housing emergency.

About the role 

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

You will also work in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you 

You are able to listen to, engage and work with individuals and communities and with all stakeholders, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions. A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

We have been providing housing advice to the people of Norfolk for almost 30 years, with specialisms in housing legal advice and advocacy. Our team work out of our Community Hub in Norwich and across the county in community settings and work in partnership with other local services to address interconnected issues which may impact on our clients’ ability to keep a home. This also includes advice for residents of Kings Lynn in partnership with Broadland Housing and Norfolk Citizens Advice.

We offer face to face advice from the Kings Lynn branch of our close partners Broadland Housing and in other community settings across the borough.

We also deliver housing right awareness sessions to empower local communities to take action on housing issues.

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

How to apply 

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

- Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge

- Ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions

- Effective communication skills with all stakeholders, including people with lived experience of homelessness

Title: Welfare and Housing Adviser

Responsible to: Advice Services Manager

Hours: 35 hours per week

Salary: £29,000 to £34,000 FT (depending on experience and qualifications)

Based: Haringey borough (outreach venues including Hornsey, N8 9LP), Willesden, NW10 2JR + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for advocating for vulnerable people, helping clients access their welfare entitlements and fighting homelessness? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Welfare and Housing Adviser for Haringey borough.

BIAS’s welfare and housing advice service supports members of the local Irish community and beyond with a range of complex issues, including disability benefits, pensions, Universal Credit, Irish passports, homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, welfare or housing to join our friendly advice team. Your role will involve contributing to the establishment, expansion and day-to-day running of BIAS’s advice service in Haringey borough, providing specialist advice on welfare and housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues, clients and partners, an aptitude for working independently, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met. You will work with the Advice Services Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.

If you don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a training and development role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements. 
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Staying up to date with developments in welfare benefits and housing legislation and identifying opportunities to effect positive policy change, together with the Advice Services Manager.

These are the basic duties required of the Welfare and Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice venues in  Haringey[1], with some presence required at our main office in Willesden and some options for flexible working (i.e. one or two days per week).

[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to expand into additional venues in the borough later in 2025.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, as detailed in the person specification.

The deadline for applications is 3rd December 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

Bank Worker

Each year, the charity supports and empowers thousands of young people to find a safe place to call home, a chance to thrive and a brighter future. We want you to be a part of that change we’re passionate about.

Come join our dedicated team as a Bank Worker and you’ll be given the opportunity to provide support to individuals experiencing homelessness and create positive change.

What We Can Offer You:

• Flexibility
• Competitive Pay: £12.24 to £14.03 per hour
• Meaningful Work: making a positive impact in your local community

Responsibilities:

• Community Support: providing support and guidance to individuals facing homelessness
• Empowerment: helping clients to access resources and services to encourage their independence
• Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients

What We Are Looking For:

· Strong communication with a range of people from different backgrounds

· Understanding and respecting perspectives and experiences of clients

· Committed to maintaining a safe and secure environment for all individuals

· Experience working with young people at risk of homelessness

We have services across:

North East: Durham, North Tyneside, South Tyneside, Middlesbrough.

North West: Manchester, Cheshire, Oldham, Salford, Rochdale, Stockport, Warrington.

London: Brent, Bromley, Camden, Haringey, Islington, Lambeth, Finsbury Park, Sutton, Gravesend.

Ready to start your journey with us this Christmas?

Submit your CV along with a supporting statement outlining why you are a good fit for the role.

We are reviewing applications on a rolling basis.

The charity strives to be an equal opportunities employer and welcomes applications from all sections of the community. If you require information to be sent to you in an alternative format please let us know.

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

We kindly request no unsolicited contact from recruitment or media agencies.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Sheffield and covering one other location TBC

Salary: Grade 7 - £49,499 per annum

Full time - 37.5 hours per week 

Contract:  Permanent

Closing date: Monday 8th December 2025 at 11.30 pm

Join Shelter as a Senior Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Senior Solicitor to lead a team to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

Please note this role is being advertised as Senior Solicitor but on appointment the job title will be Managing Solicitor.

About the role 

You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience, have supervisor status and have substantial knowledge of housing and homelessness law. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Contract: Permanent (37.5 hours per week)

Salary: £61,680 - £73,378 per annum (London)

Closing Date: Friday 28th November

Interviews will be held w/c Monday 1st December

Please note, we may close this advert early if we receive a high volume of applications.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Head of Data Analytics and Evaluation to lead our Data and Analytics Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 15,000 young people each year.

About the role

As Head of Data Analytics and Evaluation, you will lead the development and delivery of a comprehensive data strategy, embedding data-informed decision-making across all levels of the organisation. You’ll ensure robust systems, insightful analytics, and effective evaluation frameworks underpin our mission to end youth homelessness by 2037. Working collaboratively with Technology, Compliance, Programme Management, and other key functions, you’ll align our digital platforms and data capabilities with organisational needs—empowering colleagues with timely, actionable insights and championing ethical, innovative use of data and AI. You’ll play a pivotal role in business and digital transformation, ensuring our impact is clearly demonstrated and communicated to all stakeholders.

Hybrid Working

Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About you

• You have significant experience leading data, analytics, or evaluation teams in complex organisations.
• You possess advanced skills in Microsoft platforms (including Power BI and Fabric) and digital ecosystems.
• You are adept at developing and delivering data strategies and digital transformation projects.
• You demonstrate strong leadership, collaboration, and stakeholder engagement skills.
• You have a deep understanding of AI use cases, risks, and ethical considerations.
• You are skilled in business case development, budget management, and resource planning.

What you’ll be doing

• Developing and implementing a data strategy that enables data-informed decision-making at all levels, ensuring it is integrated into organisational planning and drives continuous improvement. You’ll monitor and report on data maturity, supporting teams to use data effectively.
• Providing accessible, timely, and relevant analytics and reporting to support programme delivery and organisational learning. You’ll ensure performance dashboards and self-service reporting tools are widely adopted and valued by stakeholders.
• Leading the design and delivery of rigorous evaluation frameworks, ensuring the impact of our programmes is demonstrable and well-communicated. You’ll produce and disseminate impact reports, using evaluation findings to inform ongoing improvement.
• Managing and developing a high-performing Data Analytics and Evaluation team, promoting a culture of collaboration, continuous learning, and alignment with our organisational values. You’ll oversee business planning, budgeting, and resource allocation for the team, to ensure effective delivery of objectives.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people based on their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Head of Data Analytics and Evaluation click ‘Apply’ now!

Bank Worker

Each year, the charity supports and empowers thousands of young people to find a safe place to call home, a chance to thrive and a brighter future. We want you to be a part of that change we’re passionate about.

Come join our dedicated team as a Bank Worker and you’ll be given the opportunity to provide support to individuals experiencing homelessness and create positive change.

What We Can Offer You:

• Flexibility
• Competitive Pay: £12.24 to £14.03 per hour
• Meaningful Work: making a positive impact in your local community

Responsibilities:

• Community Support: providing support and guidance to individuals facing homelessness
• Empowerment: helping clients to access resources and services to encourage their independence
• Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients

What We Are Looking For:

· Strong communication with a range of people from different backgrounds

· Understanding and respecting perspectives and experiences of clients

· Committed to maintaining a safe and secure environment for all individuals

· Experience working with young people at risk of homelessness

We have services across:

North East: Durham, North Tyneside, South Tyneside, Middlesbrough.

North West: Manchester, Cheshire, Oldham, Salford, Rochdale, Stockport, Warrington.

London: Brent, Bromley, Camden, Haringey, Islington, Lambeth, Finsbury Park, Sutton, Gravesend.

Ready to start your journey with us this Christmas?

Submit your CV along with a supporting statement outlining why you are a good fit for the role.

We are reviewing applications on a rolling basis.

The charity strives to be an equal opportunities employer and welcomes applications from all sections of the community. If you require information to be sent to you in an alternative format please let us know.

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

We kindly request no unsolicited contact from recruitment or media agencies.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

#INDNFP

Prospectus is delighted to be partnering with a leading national charity supporting young people facing homelessness and disadvantage as they embark on a significant period of organisational transformation. We are seeking an Interim PMO Lead to design, embed, and oversee a new Project Management Office (PMO) that will underpin complex change activity across the organisation.

Reporting to the Director of Performance & Technology, the Interim PMO Lead will play a critical leadership role in shaping how projects are governed, delivered, and monitored across the organisation. You will build and embed a robust PMO function that ensures consistency, clarity, and confidence in the delivery of transformation initiatives.

Working closely with senior leaders and cross-functional teams, you will lead on the creation of effective governance structures, risk management processes, reporting frameworks, and performance dashboards. This is a highly influential post that will help the organisation navigate change, maximise impact, and embed project management best practice at every level.

This role is ideal for someone who thrives in complex environments, brings strong systems-thinking capability, and enjoys building organisational capacity. Your work will directly strengthen outcomes for young people nationwide.

Hybrid Working
The organisation operates a hybrid working model, with an expectation of colleagues being office-based for approximately 50% of their working week (typically five days across a two-week period). Adjustments will be made for part-time or alternative working pattern arrangements.

About You
You will bring:

• Significant experience leading or managing a PMO or project governance function
• A recognised project management qualification (e.g. PRINCE2, APM, Lean Six Sigma)
• A strong background delivering large-scale organisational transformation
• Confidence engaging with internal and external stakeholders at all levels
• Excellent leadership, communication, and influencing skills
• Expertise implementing project management tools, governance models, and reporting frameworks

Key responsibilities

• Designing and embedding a new PMO structure to support a major organisational transformation programme
• Developing project oversight mechanisms, reporting tools, and risk management processes
• Working collaboratively with colleagues across finance, procurement, technology, and governance to ensure project alignment with organisational objectives
• Leading the rollout of project management best practice, including training, capability building, and continuous improvement frameworks
• Supporting the integration of new technologies and methodologies to enhance project delivery and organisational performance

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About the project  

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems.

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of providing housing advice and working with individuals with complex needs.You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. 

You will have:

• Excellent interpersonal and communication skills 
• Strong knowledge of housing policies and tenants' rights 
• Experience of delivering holistic support 
• Experience arranging and delivering workshops or other community events
• Good experience of working in partnerships with community and statutory organisations
• Ability to research and connect with community and statutory organisations to promote the service
• Be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. 
• Have good organisational and planning skills
• To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

Are you ready to take the next step in your career supporting vulnerable people in Oxford?

Housing First is an innovative approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

The Oxford  Housing First service aims to support hard to reach clients with complex needs; by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives.

As the Housing First Coordinator you will have the opportunity to lead on the development and day-to-day delivery of the service, taking responsibility for line management, support and supervision of Housing First Workers and overseeing case management so they can provide intensive high quality support to their individual caseload of clients.  

About you

We are looking for a motivated individual who is looking for an exciting step in their career. Working for 1 of the sectors ground-breaking initiatives to support and end to rough sleeping. If this sounds like you we encourage you to apply if you have:

• Experience managing complex and difficult situations in relations to people, some day to day management/supervision of staff or volunteers or willingness to develop these skills.
• Great communication skills, with the ability to network and build effective relationships with a variety people.
• Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 28 November 2025

Interviews and assessments on week commencing 8 December 2025  

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Holloway Road, Shelter shop

Contract: Permanent

Hours: Part time, 7.5 per week

Closing date: Tuesday 2nd December at 23:30

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Holloway Road shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Floating Support Worker

We have a new role available for a Floating Support Worker to work with vulnerable Adults across the seven West London Boroughs to support them maintaining tenancies after time experiencing homelessness.

Position: Floating Support Worker

Location: West London Area

Contract: Permanent

Hours: Full Time (37.5hrs)

Salary: £27,636 Per Annum (ILW) Plus Pension and Other Benefits

Closing Date: Sunday 30th November, 2025

About the Role

As a Floating Support Worker, you will work with adults who have experienced homelessness to help them maintain their accommodation and improve their quality of life. Supporting people across the seven West London boroughs, you’ll provide tailored, person-centred support that empowers people to live more independently.

Key Deliverables include:

• Interview and assess clients in order to determine suitability for the service.

• Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues, then subsequent referrals to relevant agencies.

• Where clients have moved in to accommodation, the worker will provide support through a programme of regular visits.  These may include support and advice or more structured life-skills training as required.

• To be available to deal with clients who need help or advice, either by phone or on a drop-in basis.

• Create a package of support around the client, signposting where appropriate.

• To be available to represent Depaul UK at meetings concerning the client, supporting or advocating on their behalf.

• Keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators.

• Make a positive contribution to team meetings, Case management meetings and make a contribution to any policy reviews and consultations.

About You

You’ll be committed to supporting vulnerable people to build their confidence and independence. You’ll also bring:

• Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI’s

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practise. Ability to promote and implement diversity practice and policies and treat colleagues and clients fairly and with respect.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

• Experience of helping vulnerable people with setting up benefits and maintaining their accommodation, especially people who have experienced homelessness.

• Experience of working with people who are categorized as vulnerable or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behavior. (this list is not exhaustive)

• Knowledge and understanding of the criminal Justice system and benefits system.

• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries when working with vulnerable people.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles

• 26 days annual leave rising to 30 after five years of service

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The employer delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

BENEFITS

• Flexible working arrangements
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Scope to take real ownership in a fast-growing charity
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

Settle is committed to increasing the representation of lived experience of the care system in our team. For this reason, care-experienced applicants who meet the essential criteria below are particularly encouraged to apply, and will be guaranteed an interview. Please refer to the final page of the job description to understand what we mean by the term ‘care-experienced’.

We’re looking to grow our delivery team with a brand new role that is responsible for processing the referrals we receive for the Settle Programme as well as holding assessment meetings as and when necessary. The successful candidate will also be a Senior Settle Coach holding a reduced caseload and using their frontline skills to work one-to-one with care-experienced young people across London.

For this role, we anticipate that you will spend 50-60% of your time processing and responding to referrals, including taking further steps to assess the needs of the young person who has been referred. To do this you’ll work closely with our Programme Management team, Business Development team and referral partners to ensure that we have all the necessary information to deal safely and appropriately with referrals. As this is a new role to the organisation, there will be scope to shape and influence the way this work is managed alongside your manager and our Chief Operating Officer.

We then anticipate you will spend the remaining 40-50% of your time as a Senior Settle Coach, working on the frontline, delivering one-to-one sessions with care-experienced young people across London. You’ll work closely with our partners to ensure the smooth delivery of our contracts and with the Programme Management team and Senior Partnerships Manager to support reporting on outcomes and regular partnership meetings.

You will report into a manager within the Programme Management team.

Candidates with experience of assessing and managing risk are encouraged to apply. Essential requirements include the ability to hold multiple perspectives alongside each other, ability to approach risk and need from a curious perspective, comfort and ability to escalate concerns as well as strong people skills. It is essential that the candidate has at least 2 years of frontline experience to fulfil the Senior Settle Coach requirements.

We are advertising this role on a hybrid basis; with travel into the office one or two days a week and travelling to deliver sessions across London for some of the rest of the week.

Contract- Fixed term until 31st December 2027

Salary- £31,600 per annum

Hours – Full time – 37.5 per week

Location- Newcastle/South Tyneside

Closing date: Sunday 30th November 2025 at 11.30pm

Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of the Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. You will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five[TG1]  clients at any one time.

About you

You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes.  Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We learn from our experiences and are open to risk
• We work together to achieve a shared purpose

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Are you a self-sufficient, organised, and highly enthusiastic individual with a high level of numeracy, attention to detail and technical IT skills? If so, join Shelter as a Finance Systems Assistant and you could soon be playing an integral role within our Finance Systems team.

About the role

This is a wide-ranging role requiring a postholder who can provide 1st and some 2nd line system advice, training, and troubleshooting across the procurement, accounting, common, and expenses modules of Unit4 ERP — Shelter’s financial system. The postholder will also be involved in system administration and managing user permissions for Unit4 FP&A (FABPS), Shelter’s budgeting system. Some testing and communications support on small process improvements or implementations across finance systems may also be required, including work on one of our key integrations with the HR system.

Role specifics

You’ll bring strong numeracy, attention to detail and solid technical IT skills, along with experience supporting customers to agreed SLAs, ideally through a helpdesk. You’ll be confident diagnosing and resolving problems, and able to communicate clearly in both writing and speech, adapting your style for different audiences. Familiarity with accounting software such as Unit4/Agresso is a bonus, as is knowledge of SQL. You should be comfortable using Microsoft Teams, Excel, Word and Outlook, and be organised, self-sufficient, and enthusiastic.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Finance Systems team, a mostly home-based team. We support and improve Shelter’s financial information systems, helping to make sure that our financial processes are efficient, easy to use, and well controlled.

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.