Homelessness jobs

Who we are

Housing Matters (Bristol), is a specialist housing advice, support and advocacy charity in Bristol. We are a small team of 12, with 7 Housing Advisers currently on the team.
We believe quality housing is a human right. We’re here to give anyone in and around Bristol the knowledge and support they need to live in safe, secure homes. We work tirelessly with clients, offering both brief guidance, holistic support and long-term casework. We amplify clients’ voices to influence housing policy and empower people to fight for the home they deserve.

Role Summary

You will provide specialised housing advice, support and advocacy on a range of issues including landlord and tenant disputes, homelessness, housing related benefits and rehousing. As well as providing legal advice, you will offer the support and encouragement needed to motivate and empower clients to resolve their own housing issues.

About you

We are looking for an experienced individual to join our team. The ideal candidate will align with our vision, mission and values and be able to demonstrate this effectively through their attitude and approach to work. The post-holder is required to be self-motivated with strong communication and organisation skills, able to work as part of a team and manage their own workload.

We’re keen to have a staff team which is representative of the community we serve and also welcome applications from people with life experience of housing and homelessness issues to help us to shape and develop our service.

About The Role

This is more than a management role. As Service Manager at Preston Foyer, you will lead across two town-centre sites, creating a safe, ambitious environment where young people can grow in confidence, develop skills and move towards independence.

Working in strategic partnership with the Foyer Federation, Preston Foyer is shaped by Advantaged Thinking, focusing on young people’s strengths, talents and potential. You will lead a passionate team to deliver excellent housing, support and opportunity, while championing Youth Foyer accreditation standards.

Why join us?

Every day at Preston Foyer is a chance to make a real difference. You will lead a service that gives young people more than a place to stay – it gives them stability, opportunity and belief in their future.

What you will do

You will provide strong, visible leadership and drive quality, performance and innovation across the service, ensuring young people receive high-quality, person-centred support.

• Lead and inspire a multidisciplinary team across two sites.
• Create a safe, strengths-based environment for young people.
• Deliver high standards in housing management, safeguarding, compliance and health and safety.
• Build strong local partnerships and open up opportunities in education, employment and training.
• Drive service improvement and better outcomes for young people.

About You

You will be an experienced leader with a background in supported housing, homelessness, youth services or a related field. You will know how to inspire teams, build partnerships and create services that are compassionate, ambitious and focused on young people’s potential.

If you want a role where you can genuinely change lives, we would love to hear from you. Join Preston Foyer and help young people build the future they deserve.

The benefits on offer

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

Managing Director – YMCA Cornwall

Lead Change. Inspire Futures. Make a Difference.

YMCA Cornwall, a respected and growing local charity, is seeking a visionary Managing Director to drive our mission: ensuring every young person has the foundation for a safe, healthy, and fulfilling life. Based in Penzance, we support young people aged 16–24 at risk of homelessness, providing supported accommodation, life skills, and mentoring, as well as vital services for the wider community.

About the Role:

• Provide strategic and operational leadership to a financially robust, values-driven organisation.
• Oversee and innovate youth services and supported housing, ensuring person-centred, safe, and effective delivery.
• Lead a talented team, foster a culture of inclusion and inspiration, and champion our values: seeking out, serving others, inspiring, speaking out, and welcoming all.
• Build strong partnerships with local authorities, funders, and community organisations, and represent YMCA Cornwall as a visible ambassador.
• Drive sustainable growth, manage budgets, and secure diverse funding streams.

What We Offer:

• Salary: £60,000–£65,000 + benefits
• 37.5 hours/week (flexible, some evenings/weekends)
• 34 days annual leave (including bank holidays)
• Pension, wellbeing support, and more
• Immediate start, permanent contract

Who We’re Looking For:

• Senior leadership experience in charity, public sector, or community settings
• Proven ability to lead teams, manage budgets, and deliver diverse services
• Strong strategic, communication, and relationship-building skills
• Values-driven, with a passion for empowering young people

Ready to lead the next chapter? Closing date:  midday, Friday 26th June 2026

YMCA Cornwall – Transforming our community so all young people can belong, contribute, and thrive.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract type: Fixed Term till July 2027

Salary: £38,645 per annum

About the role

As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Managing a caseload of homeless people and working towards case management standards
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 28th June 2026 at 23:59

Interviews will take place on Thursday 9th July 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

We are seeking a dynamic Corporate Partnerships Officer to join our small but ambitious High Value Partnerships Team – working with us to develop a growing portfolio of impactful corporate partnerships.

About Emmaus

Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.

As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.

Together, we are ending homelessness one person at a time.

About the role

At Emmaus UK, our partnerships are a key strategic focus and bring about real change – providing significant opportunities for the people we support. Our relationships with Corporate Partners are multi-faceted and go beyond the financial – leveraging the skills, experience and expertise of our partners to bring a wide range of benefits to both Emmaus UK and to our network of communities nationwide.

The Corporate Partnerships Officer will work with the Corporate Partnerships Manager to manage and develop our growing portfolio of corporate partners. By taking ownership of some of our smaller partners, as well as providing support on the delivery of our larger partnerships, you will ensure our partners at every level receive a consistently high standard of supporter care. This role will be instrumental in ensuring the long-term success of our partnerships programme, and our ability to help more people in the years to come.

Who are we looking for?

We are seeking a proactive, relationship focused individual who can provide exceptional account management to a range of partners. You’ll have excellent communication skills and the ability to build engaging relationships, enthusiastically conveying Emmaus’ mission and impact in a range of settings.

You’ll have strong organisational skills with the ability to work to deadlines, prioritise and manage competing priorities. You’ll be comfortable using a range of IT solutions to communicate effectively with partners and ensure solid records on our partnerships and income are maintained.

Most importantly, you’ll have a strong commitment to Emmaus’ mission to end homelessness, and feel excited about the prospect of working on multi-faceted partnerships that really make a difference.​ If this sounds like you, we’d love to hear from you!

What we offer

· Salary: £31,160 (pro rata)

· Working hours: Part Time, 26-30 Hours per week with flexible working patterns available

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: A 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us the Email address can be found in the Application Pack, by Monday 6th July 2026.

Please ensure you refer to the job description and person specification in this pack when completing your application form. We know not everyone's experience looks the same, and we don't expect you to meet every point on our person specification. If this role excites you and you have most of what we're looking for, please do apply.

Shortlisted candidates will be invited to an interview via Microsoft Teams on Thursday 16th July 2026.

If you would like to arrange an informal discussion about the role, please email Julie Higgins the Email address can be found in the Application Pack.

Equal Opportunities

Emmaus UK is an equal opportunity employer and is committed to providing a working environment free from discrimination. We actively promote an inclusive culture and aim to create a workplace where people from diverse backgrounds, characteristics, perspectives, ideas and experiences work together.

We welcome applications from all individuals, regardless of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency in selecting the best candidate, all applications are anonymised until the interview stage is confirmed. This means shortlisting is based solely on the relevance and suitability of experience.

Open Door North East (ODNE) is an Award Winning, values‑led charity supporting refugees, people seeking asylum and other vulnerable migrants across the Tees Valley.

Founded over 23 years ago from a local church’s desire to welcome people seeking sanctuary, ODNE has grown into an independent charity with 23 staff and around 40 volunteers, supporting more than 2,000 people each year through a range of services.

Open Door North East is seeking a compassionate, organised and practical Support Worker to join our Supported Accommodation team.

This role is based within ODNE‑managed homes, providing day‑to‑day housing‑related and practical support to people placed in our supported accommodation. Residents are living in rooms within ODNE properties and receive structured, relational support to help them stabilise, sustain their accommodation and move towards greater independence.

A core part of our work is the provision of ODNE‑managed supported accommodation. We currently manage 32 properties, providing safe, supported homes for newly recognised refugees and asylum seekers who are at risk of destitution or homelessness.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Salary: £38,645 per annum

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.  

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation 

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change. 

• Strong team player, able to use own initiative and reflect on your own practice. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5th July 2026 at 23:59

Interview date and location: Tuesday 14th July 2026, in-person at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Last year, 124,000 young people approached their council for help because they were homeless or at risk of homelessness. The figure has risen year-on-year for eight consecutive years, highlighting the scale of a challenge that continues to affect young people across the UK. Yet we believe the resources, expertise and influence already exist within the built environment sector to help tackle youth homelessness. That is where LandAid comes in.

We bring together the UK property industry, harnessing its capital, assets, skills and networks to help end youth homelessness. We do this by awarding grants to frontline charities, providing financial support, brokering free professional advice and expertise, and creating opportunities for our partners to make a meaningful difference to the lives of young people.

The Chief Financial and Operating Officer plays a critical role in helping us achieve our ambitions. A key member of the Leadership Team, you will ensure we have the financial insight, operational effectiveness and governance frameworks needed to deliver our strategy successfully. A key priority will be to provide high-quality management information, analysis and forecasting that supports confident decision-making across the organisation.

You will also help us continue to strengthen our internal operations, driving continuous improvement and ensuring our systems, processes and technology support a more efficient, evidence-led organisation. Working closely with our Board committees, you will oversee financial stewardship, risk management and governance, helping to ensure LandAid remains resilient and well positioned for future growth and impact. Beyond finance, you will oversee our outsourced HR and IT functions, ensuring we receive high-quality and cost-effective support and have robust systems and policies in place, while also helping us continue our commitment to being an excellent place to work.

We are looking for a qualified accountant who brings senior finance leadership experience, either at executive director level within an organisation of similar scale or at deputy director level within a larger organisation. Experience within the charity sector would be valuable, as would knowledge of the built environment, capital investment or social investment. Most importantly, we are looking for someone who combines technical expertise with a collaborative leadership style; someone colleagues trust, learn from and enjoy working with.

Diversity in all its forms matters to us, and we especially welcome applications from qualified women, people who are from black and minority communities, who are LGBTQ+, who live with a disability, and/or haven’t been privately educated.

Our people are our greatest asset and you would be joining an exceptional team united by a shared commitment to ending youth homelessness. If that mission resonates with you, we would love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. 

Applications should include a CV and cover letter (no more than two pages), explaining your motivation for applying for the role, along with how you meet the Knowledge & Experience section of the Person Specification.

Salary £26,938 - £29,264 (pro rata of £33672 – 36580)

Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.

Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.

Responsible to Operations manager

Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.

Job description

1. Ensure that houses and gardens are safe, welcoming and well maintained

2. Undertake simple repairs and maintenance to Hope Houses

3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.

4. Complete and record regular fire and health and safety checks.

5. Ensure rooms are clean and ready for new clients to move into

6. Help new residents move in and provide an induction.

7. Undertake and document client risk assessments

8. Help new refugees develop and carry out plans to help them thrive

9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures

10.  Complete License Agreement and diarise end dates

11.  Draft eviction letters and supporting letters when required

12.  Assist with obtaining client documents

13.  Empower residents to register and engage with appropriate health services

14.  Encourage residents to get involved in activities likely to contribute to their well-being.

15.  Help clients develop the skills needed for life after leaving Hope Projects

16.  Conduct and record house meetings when required

17.  Help residents move out at the end of their license

18.  Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’

19.  Accurately record work with clients using outlook diary and lamplight database.

20.  Build relationships with organisations, volunteers and charities

21.  Contribute to planning and the development of Hope Project

22.  Liaise with partner agencies

23.  Develop and maintain positive rapport with clients whilst maintaining professional boundaries

24.  Commitment to learn and develop new skills to meet service needs

25.  To provide training where required

26.  Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners

27.  Contribute to the wider work of Hope Projects including fundraising and awareness raising.

28.  Help raise awareness of Hope Projects and the issue of asylum destitution

29.  Engage with regular support and supervision

30.  Undertake training when required

Person specification

Experience

1. Experience of working supportively with vulnerable / at risk people

Ability

2. Good listener

3. Able to assess safety in houses

4. Able to assist in the safeguarding of at-risk people

5. Able to carry out basic repairs

6. Able to liaise with contractors such as plumber and electricians

7. Organised, able to effectively time-manage a varied workload

8. Capable of working on own initiative outside of an office environment

9. Good written and spoken English

10.  Ability to use common office IT software and to record work on a database

11.  Able to work within a budget.

Knowledge

12.  Understanding of issues affecting Refugees and destitute asylum seekers

Qualities

13.  Sympathy towards Refugees and destitute asylum seekers

14.  Good at communicating with colleagues and managers

15.  Willing and able to travel around Birmingham

We're looking for an inspirational people person to join us as an Assistant Manager and work in some of our shops in North London, providing cover in busy periods or for staff absences. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time.  

This is your chance to play a part in the fundamental change we are striving to achieve.  

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.  

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. 

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used. 

Apply to be part of our team and be the change you want to see in society

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a work and education history and supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We’re hiring: Supporter Acquisition Manager at The Salvation Army

Are you a creative, insight-driven marketer who loves testing new ideas and driving growth? Do you want your work to make a real difference in the lives of people facing homelessness, poverty, and crisis?

Join The Salvation Army as our new Supporter Acquisition Manager and help us bring a new generation of supporters into our mission.

You’ll sit within our Acquisition & Innovation Team, where you’ll lead bold, multi-channel campaigns, test fresh ideas, and develop propositions that inspire people to take their first step in supporting our work.

You’ll also be part of our wider Individual Giving (IG) team - a genuinely fun group to work with. They also happen to deliver a sector-leading Christmas campaign that inspires thousands of people every year.

What you’ll be doing

• Deliver high-impact digital and multi-channel acquisition campaigns
• Test new ideas and optimise performance using insight
• Develop propositions and journeys that convert interest into long-term support
• Collaborate with a supportive, creative IG team that loves what they do

What you’ll bring

• Experience in supporter acquisition, marketing, or digital fundraising
• A test-and-learn mindset and creative approach
• Strong project management and stakeholder skills

If you’re excited by innovation, motivated by impact, and ready to help us reach more people than ever, we’d love to hear from you.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.  

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ  

Closing date: 30 June 2026

Interview Date: To be confirmed

This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.

The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.

These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.

As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.

To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

For more information please find the Job Description on our website.

About role:

Step into a role where your work matters from the moment you walk through the door. As a Project Worker at our Harrow Road Assessment Hub in Westminster, you’ll be part of a fast-paced, highly skilled team supporting people taking their first steps away from rough sleeping and towards safety, stability and the right next move. Westminster has some of the highest levels of rough sleeping in the UK, and this short-stay service offers intensive, person-centred support to people who may be facing crisis, multiple disadvantage and limited routes into accommodation.

No two days will look the same. You’ll carry out assessments, build trusting relationships, create and review support plans, manage risk, and help people navigate real barriers such as health needs, immigration, welfare benefits, substance use, mental health and access to housing. You’ll work closely with outreach teams, local authorities, health services and other partners to support people into safe, appropriate accommodation, whether that means reconnecting them with services in another area or helping them move forward into longer-term support.

At Single Homeless Project, we invest in people who want to grow. This role offers a brilliant opportunity to build frontline experience, develop your skills in trauma-informed support and multi-agency working, and progress within a charity that is serious about ending homelessness. If you’re looking for a role that will challenge you, stretch you and give you a real sense of purpose, this is a place to start something meaningful.

About you:

• You’re someone who can meet people where they are, build trust without judgement, and bring warmth, patience and purpose to people who may have been let down by services before.
• You have experience supporting people facing homelessness, multiple disadvantage, trauma, mental health needs, substance use or other barriers to safety and stability.
• You stay steady in busy, unpredictable environments — able to think on your feet, manage risk, prioritise well and keep people at the centre of every decision.
• You communicate with care and confidence, whether you’re writing clear case notes, working with partners, or having honest conversations with clients about their next steps.
• You’re ready to work flexibly across early, late and weekend shifts on a rota, bringing reliability, energy and compassion to a service where every day can make a difference.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Info:

Closing Date: Sunday 28th June at midnight

Interview date: Wednesday 8th July 2026 online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.