Homelessness Jobs

About the role:

The Gray's Inn Road supported accommodation project is a 16-bed short stay accommodation service which holds a critical position in the endeavour to address rough sleeping in the London Borough of Camden. The service, funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, in partnership with One Housing Group and Camden council aligns with the strategic vision to make rough sleeping rare, brief, and non-recurrent in Camden. Although there is not a defined maximum stay, the service is designed to be a ‘short stay’ project and will aim to move people on into suitable housing options after 3-6 months.

As a night concierge, you will be overseeing the overnight running of the Gray’s Inn Road project. You will provide first contact and safeguarding to clients during the shift which will include controlling access to the building, dealing with emergencies, carrying out H&S checks and tasks and reporting or handing over any concerns noted during your shift.

Night concierges working in SHP accommodations involves supporting people experiencing multiple disadvantages such as homelessness, mental and physical health challenges, trauma, substance use and contact with the criminal justice system. Some of these clients may have high support needs and may present difficult or challenging behaviours. All night concierge will have access to advice and support from SHP’s Out of Hours Management On Call service.

Positions Available: 1 post available 42 hours per week (4 night shifts) and 1 posts available 31.5 hours per week (3 night shifts)

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 2nd February at midnight

Interview date: Friday 14th February online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

About the role:

The Gray's Inn Road supported accommodation project is a 16-bed short stay accommodation service which holds a critical position in the endeavour to address rough sleeping in the London Borough of Camden. The service, funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, in partnership with One Housing Group and Camden council aligns with the strategic vision to make rough sleeping rare, brief, and non-recurrent in Camden. Although there is not a defined maximum stay, the service is designed to be a ‘short stay’ project and will aim to move people on into suitable housing options after 3-6 months.

As a complex needs support worker, your primary purpose is to provide comprehensive, trauma informed support to residents within a psychologically sensitive accommodation setting. Your role will encompass a wide range of responsibilities aimed at ensuring the wellbeing, safety and development of residents.

You will be responsible for holding an individual caseload, undertaking detailed assessments, onwards referrals and adopting a Team Around Me (TAM) approach to support. You will also create tailored interventions to individuals facing multiple disadvantages such as homelessness, mental and physical health challenges, trauma, substance use and contact with the criminal justice system. This will include assisting with practical daily tasks, facilitating access to educational and employment opportunities, maintaining a safe living environment in line with organisational policy.

Your role will also involve daily shift delivery, operational functions and collaboration with key partners and stakeholders such as Connect Forward, Camden Adult Pathway, In Roads substance misuse service, FOCUS and Camden Routes off The Streets. Compliance with health and safety standards, accurate record-keeping, and adherence to relevant policies and procedures are integral aspects of your role. Additionally, your commitment to continuous learning, reflection, and contribution to service improvement initiatives will contribute to the overall quality of care provided to residents.

About you:

• The ability to assist individuals who face multiple disadvantages to identify their personal goals and guide them through the process of change.
• Managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.
• Understanding of professional boundaries and their importance when delivering trauma informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 2nd February at midnight

Interviews to be held: Wednesday 12th February 2025 online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

We’re looking for passionate and dedicated individuals to join us as Project Workers to join our Multiple Disadvantage Services in Westminster. We have multiple positions available in service to join our dynamic team in providing tailored support to our clients with multiple disadvantage. 

About the role:

King George’s is a 68 bed hostel for men with complex needs and a history of rough sleeping. It is part of Westminster City Council’s Rough Sleepers Pathway. Many of our clients are deemed high risk/high support due to chronic mental health and physical health issues, high levels of substance misuse, and offending histories. We accept that our clients have experienced complex trauma, usually from a very early age and often throughout their lives including currently. For this reason, we work to imbed the Psychologically Informed Environment (PIE) approach in a service. 

Reporting to the Manager, your role will require you to develop, support and motivate the people who we support and accommodate. We run a service that is creative, responsive and that provides a foundation which empowers people to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen. This role can make a real difference to individual's lives and crucially, support individuals many of whom face multiple disadvantages and have complex needs.

About you:

• Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches. 
• The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector. 
• A flexible and creative approach to working with a sometimes hard to engage client group.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 16th February at Midnight

Interview Date: Tuesday 25th and Wednesday 26th February online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

We are looking for an Immigration advisor to provide immigration assessments, advice, and casework to homeless people accessing St Mungo’s No Second Night Out St Mungo’s Assessment Hubs.

Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they can overcome the barriers they face. We provide legal advice, housing projects and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.

This project is delivered in partnership with St Mungo’s, one of the UKs leading homelessness charities. Supported by a project coordinator, you will be responsible for the provision of high-quality immigration assessments, advice and casework for people accessing St Mungo’s NSNO assessment hubs in London. The service is delivered through various channels, including face-to-face, telephone and digital appointments. There will be an expectation to spend some time in situ at the NSNO hubs and working from Praxis’ office in Bethnal Green.

The ideal candidate will have an in-depth knowledge of the issues faced by refugees, asylum seekers and migrants at risk (including EU migrants). The post holder will have a good understanding of the challenges faced by homeless migrants with NRPF. They will be able to demonstrate excellent communication and interpersonal skills with a range of stakeholders.

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.

Praxis is an equal opportunity employer and strongly encourages applications from those with lived experience of migration and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

Our Attractive Benefits Package Includes 

· Opportunities for flexible working arrangements

· A hybrid work model 

· 25 days annual leave per year

· You can buy up to 3 days annual leave each year 

· A defined contribution pension scheme 

· Our employee assistance programme offers counselling and support for you 24/7. 

· A season ticket loan to help you spread the cost of your commute 

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.

For further details, please contact Maria Iglesias.

Please see our website to find out more about our work.

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.

Are you a Health and Safety Manager looking to expand your experience in a rewarding environment?

St Mungo’s is a housing association and homelessness charity, providing a variety of services to people experiencing homelessness which range from emergency and long-term accommodation to street outreach. We are looking for a Health and Safety Manager to join the Safety and Quality team who are committed to maintaining high levels of health and safety (H&S) standards for our clients, residents and colleagues.

In the role of Health and Safety Manager you will play a crucial role in ensuring the organisation meets its legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for all stakeholders.

Key responsibilities will include:

• Oversee relevant policy and procedure, training and advice service across St Mungo’s, ensuring these are reviewed and maintained to meet requirements.
• Organise a programme of audits, investigations, reviews and monitoring against health and safety standards in both a planned and reactive manner and lead a team of Officers and Advisors to effectively deliver this programme of work.
• Facilitate engagement with health and safety activities across the organisation through various channels such as briefings, presentations, and training sessions.
• Provide line management, support and supervision to a small H&S team.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive, detail-oriented individual who will demonstrate a strong commitment to the aims and values of St Mungo’s, and in delviering high quality health and safety standards. You will be able to demonstrate:F

• Experience of working within housing associations, the homelessness sector, or similar housing /social/care sector.
• The ability to effectively engage and train others, and exhibit sound judgement in handling complex situations.
• Understanding of the issues faced by people experiencing homelessness and an interest in working for a homelessness charity.
• The ability to transfer your skills and experience to the housing/homelessness sector, ensuring the safety of and wellbeing of St Mungo’s clients, colleagues and other stakeholders.
• Excellent communication skills and the ability to build relationships and influence a variety of different people at different levels.
• Experience of leading health and safety programmes, carrying out audits, investigations, reviews, and monitoring in terms of health and safety.
• Experience of leading and managing staff and motivating them to provide a high standard of service.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 27 January 2025

Interview and assessments on: 13 February 2025  

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• The Connection Community is a place where people can gain respite from street homelessness, engage in group and coproduction activities, develop social inclusion and reduce isolation and have their needs met by a committed and dedicated multi-disciplinary team.
• You will be joining a dynamic and creative team, focused on building trust through relationships.
• You will support the team to identify, engage and provide harm minimisation to our clients whilst promoting a sense of belonging, and working with clients to support them on their journey towards a place to call home.
• Together we are piloting a new approach to working with people experiencing homelessness in Westminster facing multiple exclusion. We are creating a psychologically-informed environment, adopting a trauma-informed model with direct support from a team of specialist NHS psychologists.
• You will have experience in delivering a psychologically, gender and culturally informed service to people who are experiencing street homelessness.  You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embedding coproduction.

Salary: £35,252 
Closing Date: Monday 20th January 
Interview Dates: Thursday 30th and Friday 31st January 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.

Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.

To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act. 

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15-18 women who have experienced homelessness and multiple disadvantage.  The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation.
• You will be responsible for providing line management to part of the team, alongside providing specialist support to residents, deputising for the Service Manager and taking an active part in providing a safe and psychologically informed environment.
• You will support the development of a team that is focused on building trust through relationships. You will have the personal credibility to build confidence in the wider community and with partnerships. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction.
• You undertake five 8-hour shifts per week, normally Monday to Sunday covering the hours 8am to 8pm (sometimes 2am to 10pm to meet with night staff) with 1 hour for lunch. There will be a requirement to work outside of these hours on an occasional basis to ensure effective line management of support staff who work nights and weekends.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £40,309
Closing Date: Friday 31st January
Interview Date: Friday 7th February
 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Based at the 999 club in Deptford, a safe and welcoming space for those experiencing homelessness Move+ is the latest of the 999 club’s service offerings which also include a drop-in day centre, employment & training support, advocacy & advice, a women’s space and the Bridge, our recovery focused out of hours service.

This is an exciting opportunity to be part of a cutting-edge service within the sector. The overall aim of Move+ is to enable people who have been homeless to draw upon their shared experiences and support one another to escape homelessness for good. Move+ empowers people to live independently, to set up and maintain a stable home, while working towards long-term goals and aspirations enabling them to move forwards with their lives. This is achieved through a combination of peer coaching, personalised support and an exclusive program of workshops and activities.

Working closely with the Coproduction Manager as part of the Specialist Services team, you will oversee all aspects of the day-to-day delivery of Move+. This includes line management of a team of Peer Coaches, focusing on support, personal and professional development. You will conduct assessments and manage referrals, build and maintain relationships, as well as promote the service, both internally and externally. Overall, you’ll ensure a high quality of service delivery that meets or exceeds targets and, most importantly, supports and empowers all participants.

We are looking for someone who is passionate about empowering and motivating others. Previous management experience is great, but attitude is more important. If you have a positive, pro-active approach take a look at the Job Description / Role Profile. If you think you can match what’s required send us your CV and a supporting statement telling us, in no more than 500 words, why you’re the right person for this job.

The ideal candidate will have: 

• ·Great people skills, the ability to communicate effectively with a compassionate, non-judgemental approach
• ·A proactive approach, always looking to support the team in achieving positive outcomes
• ·A genuine interest in people, their innate strengths and their capacity to change
•  Excellent organisational skills and the ability to oversee complex projects
• ·The ability to work without close daily direction and the ability to think outside of the box
• · A positive, ‘can do’ attitude and above all, a good sense of humour to survive our fast-paced environment

                          Move+ has been made possible by the generous support of the National Lottery

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

Are you passionate about helping people move from homelessness into secure, stable housing? Join our team as a Housing Navigator and play a key role in supporting individuals to transition into private rented housing or other accommodation solutions. This is an exciting and evolving role within our organization, offering a unique opportunity to shape the way we support clients in finding lasting housing solutions. 

The Housing Navigator role centres around building strong connections. This means developing and maintaining relationships with landlords, estate agents, and housing providers to secure suitable private rented housing options for clients and coordinating housing solutions with multiple agencies. You will assist clients in accessing benefits and entitlements to support them into housing and advocate on behalf of clients with external services and organizations to ensure their housing and support needs are met. 

The ideal candidate will be able to demonstrate strong relationship-building skills, quickly establishing rapport with clients and stakeholders. They will be able to show a proactive and assertive approach to problem-solving and advocacy. Having knowledge of housing legislation and an understanding of the causes and impacts of homelessness (gained through paid, unpaid, or lived experience) would be a plus  while being comfortable working both independently and collaboratively as part of a team is essential.

The PRS Housing Navigator will be based at our Deptford Broadway hub though some travel will be required, mostly within the borough of Lewisham. Standard hours are 9-5, Monday to Friday with flexibility that will work both ways. Whether working alone or in with the team, they will enable and empower clients to succeed in getting settled accommodation.

In return we can offer the opportunity to work with a fantastic, inclusive, empowering and respectful team, making a difference to people’s lives.

The 999 Club is a dynamic local charity in Deptford working to end homelessness, one person at a time. If you share our desire to encourage people to take personal responsibility for making positive changes in their lives and you want to be part of a service providing opportunities, developing talents and helping to build confidence and self-esteem then come and work with us. This role is being advertised as the result of an internal secondment.

INTERVIEW DATES 30 + 31 JANUARY 2025

The Service Manager will oversee the delivery of tailored support services for those experiencing homelessness in County Durham.

You will ensure effective management of community homes and dispersed properties, supports companions’ welfare and development, which maintains compliance with safeguarding, contractual, and Health & Safety standards.

The role includes leading a dedicated staff team, developing person-centred pathways, and supporting community reintegration, making a significant impact within a growing, values-driven charity​. The post holder will work closely with the implementation and project team at Emmaus North East and colleagues at Durham County Council and other partners to ensure those experiencing homelessness receive the highest quality support.

Important Information

How to Apply: You can visit our website to download an application pack, application form and equal opportunities form. If you have any difficulties accessing these documents please get in touch with us.

Closing Date: 27/01/2025, 12pm | Hours: 18.5 Hours Per Week | Salary: £17,500 (FTE £35,000| Period: 3 Years*

Please note: full-time hours may be available for this role.

Got a question?

If you’d like an informal chat about this role, please email the SHAP Team with the subject heading ‘Recruitment – Service Manager.

About the Single Homeless Accommodation Programme (SHAP)

Emmaus North East is proud to deliver the SHAP service, on behalf of Durham County Council (DCC). This innovative service responds to the pressing need for a holistic support model that provides a pathway of provision for individuals experiencing homelessness.

SHAP is designed to offer flexible, person-centred support alongside appropriate accommodation. Its ultimate goal is to guide individuals towards independent living. The service addresses gaps in existing provision, ensuring that those who might otherwise be left without suitable support can access the tailored assistance they need.

About Emmaus North East

Emmaus North East is a regional homelessness charity with a difference – offering more than just a bed for the night to individuals who have experienced homelessness and social exclusion.

As part of a network of Emmaus communities across the UK, Emmaus North East provides a stable home for as long as needed, meaningful work experience within our social enterprises, access to funded training, and a real opportunity for the people we support to rebuild their lives and regain independence.

In the North East, our Companions contribute to the community by working in our social enterprises. These include house clearances, stock collection, merchandising in our charity shops, running our community launderette, and creating bespoke items from recycled wood in our workshop.

At Emmaus North East, we believe in empowering our Companions by fostering autonomy and providing a transformative path to recovery. We welcome people from all walks of life, understanding that homelessness has many causes.

With our new programme in County Durham, we are proud to extend our mission of creating lasting change and supporting individuals across the North East.

*We anticipate posts starting during February/March 2025 however start dates may change as a result of delays within pre-employment checks and changes to the project timeline.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) 

Qualifications: You must be a Practitioner Psychologist qualified for at least 18 months and registered with the HCPC

Hours: 35 hours per week, Monday to Friday. This vacancy could be filled by a candidate looking for a full-time opportunity or by two candidates looking to work part-time, as per Crisis’ Flexible Working Policy. Please let us know what working arrangements you are looking for when completing the application form. Please note this role require the successful candidate to work for some of the Christmas and New Year period each year but won’t require working on Bank Holidays.

Salary: Full-time salaries are as follows:

• 18 months to 4 years qualified - £53,755 (Regional), £57,755 (London) per annum FTE. 

• 5 to 7 years qualified - £56,454 (Regional), £60,454 (London) per annum FTE. 

• 8+ years qualified - £60,504 (Regional), £64,504 (London) per annum FTE.

Please note if you are working part-time these salaries will be pro rata. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

Location: Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT will be the main base for the role but it will include travel to Christmas centres and hotels in London for specific activities and at different times of the year.  There will also be some homeworking as an option in line with Crisis’ Hybrid Working Policy. 

About the role 

We are excited to offer this new role which is an opportunity to support our two London Crisis at Christmas teams. There is the Crisis at Christmas team who lead on the set up and delivery of our hotel and day centre delivery in the capital. This is a huge and innovation operation, supporting hundreds of people out of rough sleeping. It also involves huge numbers of volunteers. Our Christmas Case Management Team focus on supporting people through the Crisis at Christmas hotel offer, and throughout the year afterwards. More information here: What is Crisis at Christmas? | Crisis UK 

The postholder will be working alongside the Crisis at Christmas team and Christmas Case Management Team to develop this post. You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs).  You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.  You will be working alongside the Christmas team to plan how we ensure our service offer is psychologically and trauma informed as well as developing and delivering training for volunteers and staff and supporting the delivery of our services.  You will be joining a part-time Psychologist working into the Christmas Case Management team, as well as several Psychologists who are also based in the London Skylight. 

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, two Regional Lead Clinical Psychologists, and seven Practitioner Psychologists as well as one Assistant Psychologist and Trainee Clinical Psychologists on placements. 

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking either full-time or part-time Practitioner Psychologists to work with us to develop a new and innovative role supporting our Christmas teams.

This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences. 

About you  

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service.  You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

We welcome informal conversations to learn more about the role with a member of our Practitioner Psychology Team, please email us and we will arrange a call. If you would like to visit the Skylight prior to applying that can also be arranged.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards. 

• Reimbursement of costs to join a professional body (e.g., ACP/BPS) 

• Bi-annual away day with the Team 

• Access to high quality clinical and professional supervision 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively.  When answering the screening questions please do be thorough, reflecting on your experience to date and using relevant examples. At least two members of staff score all applications.

Closing date: Sunday 19 January 2025 at 23:59

Interview date and location: Wednesday 5 February 2025 at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Can I use Artificial Intelligence (AI) technology for my application? 

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help.     

 
Registered Charity Numbers: E&W1082947, SC040094  

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About this role

We are seeking an experienced Communications Manager who will elevate our charity’s profile, amplify our mission, engage stakeholders and influence policy change nationally through compelling storytelling and impactful campaigns. The role will lead on shaping and delivering our communications strategy, ensuring our messaging is clear, consistent, and aligned with our vision of transforming temporary accommodation (TA).

The ideal candidate will be as comfortable with high-level strategy and planning as getting their hands dirty in the day-to-day of making that strategy happen. They will care about our cause of bringing about change for people living in homeless Temporary Accommodation across the country. They will be a self-starter with great communications skills and an ability to think strategically alongside a flexible, pro-active and open approach to work.

Working closely with our senior leadership, policy and fundraising teams, they will combine excellent organisation, communication and people skills to move forward the comms across our charity, leading this area of our work at an exciting time for Justlife as a charity. We are just launching the Transforming Temporary Accommodation Project, a national 5 year initiative aiming to radically reduce the use of TA while improving standards for those who depend on it.

The Communications Manager will play a crucial role in developing our communications strategy and delivery around this project, as well as across the wider work of the charity including our policy and research work, our frontline services in Brighton and Manchester, and our communication with donors and supporters.

After appointing this post, we will also be recruiting for a Communications Assistant, who will be supervised by the Communications Manager. We hope this new Comms team will be passionate about our work, strategic in their approach and brilliant at getting stuff done. To help make this happen, you will join a supportive team and working environment where your wellbeing is valued as much as your work. This role will ideally be based at one of our offices in Brighton or Manchester but we will consider a hybrid role. It will require some national travel and occasional overnight stays.

Why do we exist

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
• Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Employment Terms and Conditions

Job Title: Communications Manager

Hours: Full time, but open to part-time hours for the right candidate.

Contract Type/Term: Permanent

Normal hrs. to be worked: Monday-Friday 9am-5pm. This role will also involve some national travel as well as occasional overnight stays, evening and weekend work.

Location: Ideally based in Brighton or Manchester for at least 2 days a week.

Salary: £42,023 per annum.

Closing date for applications: Midnight on Monday 10th February 2025

Application Process
To apply, please submit a covering letter addressing how you meet the person specification, together with an up to date CV and Equal Opportunities form.

We may hold short informal Zoom interviews in the week of 16th February. Final in-person interviews are planned for Wednesday 5th or Thursday 6th March. These are likely to be in London but we will confirm nearer the time - we can cover reasonable travel expenses for those invited to interview.

You will receive an automated email receipt of your submitted forms. If you do not hear from us by the end of Friday 14th February, please assume your application has been unsuccessful on this occasion. We are grateful to you for considering this role but unfortunately we are unable to provide feedback on unsuccessful shortlisting.

Job Summary

The Communications Manager will elevate our charity’s profile, amplify our mission, engage stakeholders and influence policy change nationally through compelling storytelling and impactful campaigns. The role will lead on shaping and delivering our communications strategy, ensuring our messaging is clear, consistent, and aligned with our vision of transforming temporary accommodation (TA).

The role will work closely with colleagues to play a key role in bringing about change for people living in homeless TA across the country. Developing and delivering campaigns that increase the awareness of our brand, the impact of our work and the change we believe is needed.

This role will include:

• Developing and implementing a comprehensive communications strategy to support our vision to transform temporary accommodation.
• Enhancing our brand identity as thought leaders in the sector and delivery experts in supporting people in TA.
• Delivering compelling content across multiple channels to engage with relevant stakeholders.

Role Description

• Develop and implement a comprehensive communications strategy to support our mission and strategic goals.
• Manage and enhance our brand identity, ensuring all external and internal communications align with our values and objectives.
• Create compelling content across multiple channels, including press releases, blogs, newsletters, social media, and reports.
• Build and maintain strong relationships with media outlets, journalists, and other key stakeholders to maximize coverage and influence.
• Lead on digital communications, including website management, social media strategy, and analytics to improve engagement and reach.
• Support advocacy and fundraising efforts by developing targeted campaigns that resonate with donors, policymakers, and the wider public.
• Collaborate with internal teams to gather stories and insights that showcase the impact of our work.
• Work with the staff teams to provide effective internal communications.
• Monitor and evaluate the effectiveness of communications initiatives, using insights to refine strategies and drive continuous improvement.
• Managing a communications assistant and external agencies/freelancers involved in our communications, marketing and branding.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

 Experience & Knowledge

• Experience as a communications manager or in a similar role, preferably in the charity, non-profit, or social impact sector.
• Strong understanding of media relations and experience in securing coverage across various platforms.
• Experience of developing and implementing a strategic communications plan for internal and external communications.
• Knowledge of homelessness, housing policy, or social justice issues (desirable but not essential)
• Experience of managing staff and/or freelancers/agency relationships.
• Experience or knowledge of working in a person-centred way with people with lived experience of homelessness or marginalisation.

Skills

• Exceptional written and verbal communication skills with a talent for storytelling and producing a range of written materials including press releases, media statements, fundraising copy etc.
• Proficiency in digital communications, including managing websites, social media platforms, and analytics tools.
• IT skills (Office suite, online cloud-based tools).
• Strategic thinker with excellent organizational skills and the ability to manage multiple projects and deadlines.
• Excellent interpersonal skills with the ability to build relationships, influence and communicate effectively with a range of people.
• Flexibility, adaptability and an ability to think creatively.

Personal attributes

• A strong commitment to drive change for people living in TA.
• Commitment to diversity and anti-oppressive practice in all areas of work.
• Self-motivation, able to prioritise workload and operate without close guidance from a manager.
• Commitment to the values of Justlife:
  • Collaboration before competition
  • People before programmes
  • Innovation before Institution