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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?
Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?
If so, we have the perfect opportunity for you.
An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.
The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability
The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.
The postholder will be a key part of growing the Hub’s Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.
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Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans
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Working with a caseload of guests to provide support/signpost
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Facilitate group workshops, Coffee Mornings, and information sessions
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Provide Information, advice, guidance, and resilience
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Support for people facing hardship.
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Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams
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Attend meetings/ events/Training/networking opportunities and undertake outreach to promote the work of Spring Community Hub
The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.
We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.
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Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions ) and Group Sessions - in person/ virtually
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Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls
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Represent Spring Community Hubs Service and project at relevant forums and meetings at a local level
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Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development
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Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development
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Assist in the induction/ onboarding and support of volunteers
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Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development
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Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources
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Contributing to building testimonials /case studies and impact measurement, and monitoring
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Lead/ Support the team with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture
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To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting with case reviews, training, and development
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Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development
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Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions.
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Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/ wider service and partners to ensure guests are supported.
Person Specification
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Experience delivering advice & Advocacy/ Wrap around care in at least one relevant area,/Relevant qualifications for the post
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Understanding of trauma-informed and inclusive practice
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Experience with group facilitation (desirable)
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Commitment to empowerment and diversity
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Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role
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Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.
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Experience in/willingness to learn the use of databases for the recording, processing of advice given, and reviewing the quality of team records/ usage
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Experience in establishing and maintaining good working relationships with external stakeholders
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IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.
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Time-management skills, with the ability to work successfully both alone and as part of a team
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Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues
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Ability to organise and prioritise own work, especially when under pressure
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Ability to work accurately and confidently with figures (statistics) and with attention to detail
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Commitment to the concept of continuous improvement of procedures and practices
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Ability to remain calm in challenging situations and reinforce boundaries
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Ability to support people in managing difficult feelings, and communicate their needs effectively
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Knowledge of best practice for lone working, data protection, and safeguarding adults
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Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
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Strong sense of self, and ability to set and maintain boundaries, and lead by example
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Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
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Excellent listening skills
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Ability to work collaboratively with colleagues and others.
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Willingness to work outside normal working hours, as and when required.
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Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way
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A clear commitment to equality, diversity, inclusion, and confidentiality
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Professional and positive approach, with a commitment to professional development and self-improvement.
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Ability to think and plan strategically to inform decision-making.
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Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar
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Clear communication skills, face-to-face and on the phone, or via email
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Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel
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Knowledge of food security/poverty issues in the UK and working with diverse communities..
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Delivering projects relating to Social Change and Social Justice
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Willingness to undertake further training as required by Spring Community Hub.
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Commitment to the concept of continuous improvement of procedures and practices.
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A compassionate and empathetic approach, with a genuine interest in the well-being of others.
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Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.
Responsible for staff/equipment
Advice & Advocacy / Pastoral Team Volunteers / Phone / Laptop
Reporting to…
The Head of Compliance & Development/ Chair of Trustees
Why Join us / Benefits
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A warm, welcoming, and passionate working environment
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme
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Frequent team away days and celebrations, as part of a friendly and collaborative team.
Application Process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees
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Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Social Care IDVA - RBKC
Salary: £26,000 - £32,000
Location: Across three locations within RBKC and Hammersmith Head Office
Contract: Permanent
Hours p/w 35 hours per week (some working from home up to 2 days)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Social Care IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process, specialising in working with women whose families are involved with Family Children Services and risk to children is a factor. You will work to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. This role is part advocacy, part training/education and project work to improve response to victim/survivors experiencing domestic abuse. You will be embedded in the local authority Family Children Services team, working with Social Care professionals to ensure they adopt a trauma informed approach, can recognise the dynamics of domestic abuse and are providing more holistic support. You will be the domestic abuse subject matter expert on site, upskilling fellow professionals and acting as a point of contact for any clients experiencing domestic abuse and support requirements from Family Children Services.
The Social Care project was established in 2021 and has been working in partnership with Hammersmith and Fulham Family Children Services, so the IDVAs will inherit strong working relationships and a commitment from all parties to offering more trauma-informed services. The borough has a focus on prioritising and developing good DA work in social care and this is an opportunity to be a major player in institutional change, ensuring that women accessing Family Children services for their children have an improved experience and that the local authorities are leading the way for all survivors engaging with their services.
Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent, Ealing, and across parts of East London. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.
About You:
You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.
To be successful as the Social Care IDVA you will need the below experience and skills:
- You will establish positive, proactive, and innovative working relationships with housing services and partner agencies.Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.
- Your abilities extend to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs.Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Interviews are taking place on rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent team via our website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)
Permanent, full-time post, 40 hours per week, inclusive of breaks
Salary: £51,959 per annum (£54,669 p.a. London Weighting for London based staff)
At an exciting and key stage in our journey we have the opportunity for Youth and Community Directors to join our team supporting Oasis’ youth and community work in neighbourhoods in the following regions;
- London and South East (North, Central and South London and Kent - five local Oasis charities)
- North West (Greater Manchester – two local charities, and two regionwide youth violence contracts)
- North East (NE Lincs, Humber, Bradford and Sheffield – four local charities)
With accountability to the Oasis CEO for Youth and Community the role of the regional Youth and Community Director will have three main functions:
1 Strategic management oversight of local Youth and Community teams
2 Regional development, working alongside other functions within the Oasis family
3 Being part of the national Youth and Community leadership team
The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by those within their region.
ORGANISATIONAL CONTEXT
Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:
a passion to include everyone
a desire to treat everyone equally, respecting differences
a commitment to healthy and open relationships
a deep sense of hope that things can change and be transformed
a sense of perseverance to keep going for the long haul
An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.
The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the other functions of Oasis to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.
This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9AM on Monday 21st July.
Interviews will take place week beginning 28th July. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 08749179
Candidates must have the correct right to work in the UK documentation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary: This role provides operational and strategic leadership for the Finance function of Feed The Hungry UK. As part of the Management team, this role reports to the CEO and the Trustee Board.
Work Pattern Full time (37.5 hours per week)
Location: Based at The Halo Centre, Coventry, with limited flexibility to work from home (by agreement).
JOB DESCRIPTION Main responsibilities.
Ensure the accuracy and completeness of all internal and external financial processing and reporting, ensuring full compliance with all laws and regulations, including the Charity Commission, HMRC and Companies House regulations.
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Lead, motivate, develop and train the finance team, promoting an equal, diverse and inclusive team with a positive culture reflecting the values of Feed The Hungry.
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Ensure Feed The Hungry operates sound financial, risk management, internal control systems and maintains up-to-date Financial Regulations to safeguard stakeholders' interests and assets and to ensure the integrity of the organisation’s financial performance and statements.
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Provide effective day-to-day oversight of the organisation’s financial controls and financial performance, including keeping financial policies up to date and in line with our processes.
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As Company Secretary, support governance activities, including administration for board meetings, trustee enquiries and administrative duties for the board.
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Be alert to all organisational activities that have a financial impact and speedily assess the impact of such activities.
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In partnership with the CEO and Directors, develop and support the delivery of the organisation's strategic plan and the related budgets and forecasts.
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Ensure the preparation and presentation of accurate and timely financial data, including strategic plans, budgets, management accounts, live forecasts, and financial data and monitoring requested by funders.
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Provide financial and management support to the CEO, Directors and trustees on the financial position and risks and opportunities of Feed the Hungry.
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Financial oversight of contract negotiations (utilities, insurance).
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Proactively develop strong working relationships with FTH managers, providing constructive challenge and commercial insight in support of the strategy. Be proactive in challenging the status quo and be prepared to bring new ideas that will enhance the organisation’s activities and returns.
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Regular monitoring and tracking of grants made to the organisation. Ensuring external reporting deadlines are met and internal updates on remaining spend is conveyed to project management grant holders.
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Administrative responsibility for oversight of the externally appointed auditors and the successful completion of annual audited financial statements and the annual report, and the timely submission to the Trustees.
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Maintain an ongoing dialogue with the CEO and Directors, and the external auditors. Responsible for the Company's Finance, Tax, Pensions, Audit, and Payroll.
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Fulfil the role and duties of Company Secretary and attend Trustee meetings with the CEO and Directors
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General Duties:
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Adhere to all company policies and procedures and recommend changes as appropriate.
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Attend all mandatory training required to complete and maintain your role, ensuring you keep up to date with changes to specific laws and legislation that are relevant to your role
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Feed The Hungry’s mission is to move people from Survival to Stability, to Sustainability and to Significance.
The client requests no contact from agencies or media sales.
Are you ready to take the next step in your career, supporting a vital service that makes a real difference every day?
The Support Fund Team Leader plays a vital role in the smooth and effective running of our Support Fund Team at the MND Association. This is a key position, responsible for assisting the Support Fund Manager, co-ordinating daily tasks for the team, and helping to deliver a high-quality service to people living with and affected by MND. It calls for strong leadership, a thoughtful and supportive approach, and confidence working with people, data, and processes in a busy and rewarding environment.
The MND Association has provided over £1.5 million in support so far this year to around 2,000 people with MND. Demand is increasing, this role will be crucial in helping achieve further impact!
Key Responsibilities:
- Co-ordinate the rota and operational duties of the Support Fund Team
- Provide the team with support and supervision on a day-to-day basis
- Deliver training to new staff and provide mentoring to existing team members
- Act as the first point of contact for complex queries and support cases
- Oversee the processing of support grant applications in line with organisational policies
- Ensure accurate, up-to-date records are maintained and administrative procedures followed
- Support the team to make best use of our CRM system and improve internal processes
- Collaborate with the Partnerships Team to build relationships with other charities and support agencies to identify opportunities for joint working to help drive innovation
- Monitor service delivery standards and take action to improve quality where needed
- Promote safety and wellbeing, addressing risks and safeguarding concerns as required
- Maintain confidentiality in line with data protection policy and organisational values
About You:
- Skilled at leading and motivating teams, with experience as a team leader
- Able to build effective relationships and communicate with sensitivity and tact
- Comfortable working in a fast-paced setting and meeting tight deadlines
- Experienced in using case management systems and working with data
- Confident in interpreting and presenting statistical information clearly
- Knowledgeable about safeguarding and data protection processes and how to apply them
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 2 days per week, with the requirement to attend 3 days per week during the initial induction and training period, with flexibility to attend more regularly in line with business needs. We are open to part-time applications or job shares – please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Excellent team leader and people supervision skills with the ability to motivate staff
- Good relationship building skills and the ability to be tactful, diplomatic and sensitive to the needs of others
- Ability to respond quickly and effectively to changing needs, service requirements and to meet tight deadlines
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
- This role ensures the efficient delivery of a comprehensive residential rehabilitation programme with emphasis on supporting residents’ transition to independent living within their community.
- You will manage a multi-disciplinary team of therapeutic workers, counsellors and night workers providing support and leadership in all areas of delivery.
- You will ensure that service delivery is in line with recommended professional good practice and Phoenix Future’s policies & practices and that the reasonable expectations of purchasers and service users are met.
- You will maintain a recovery-orientated approach to all undertakings and a demonstrable commitment to continued professional learning & development.
- As part of the management team, you will deputise for the Residential Service Manager as required.
- The role is based at Ophelia House, and you will be expected to take part in a on call rota to support the staff and service delivery.
About You
We are looking for an individual who enjoys bringing innovative ideas to life and isn’t afraid to take on new and exciting challenges. To join us at Ophelia House you will need:
- Experience working in a CQC registered service or similar.
- Experience of managing teams or internal staff.
- Evidence of effective partnership working and the ability to network for the benefit of the client and service.
- Determined, with a drive to succeed and a willingness to learn.
- Passionate and enthusiastic about making a real difference to the lives of people we support.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as a Deputy Manager, please get in touch or apply today.
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.
So, if you’re seeking your next challenge as an Administrator, please get in touch or apply today.
Your Rewards
- Starting salary of £32,500, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase of up to £38,000 (inc. £2k geographical supplement)
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Clinical Supervision
- Brand new refurbished service
- Free car parking
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.
We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
This role will be working in a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]
[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas
We use our expertise to support people in their personal recovery and to improve their lives.


The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Vacancies: We are hiring for three vacancies
Contract: Fixed Term Contact – starting 16 September 2025 until January/February 2026 (as required
Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role
We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need as well as getting stuck in and helping out directly once our centres open.
This is great role to kickstart your career in the charity sector, as well as in project management or events roles.
About you
To be successful in this role you will have…
- Experience of providing administrative support and general office duties in a busy events or project-based environment
- Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
- Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations
- Good attention to detail to ensure accuracy in tasks
- Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
- Proficient IT skills and the ability to use data in order to work effectively and collaboratively
- A positive and proactive mindset, coupled with a strong willingness to contribute to and support the success of the project
You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 16 July 2025 23:59
Interview process: Competency-based interview + written task.
Interview date and location: Interviews will be held on the 29th – 31st July at our Canning Town office, however an online option may also be possible
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.
This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.
The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.
The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.
This role is about driving student success.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.
Key Responsibilities
• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• To work autonomously in a fast-paced environment and under pressure
• Oversee re-admitters and clients being discharged on a weekly basis
• Good time keeping skills - Essential
• Responsible lead for allocated site, attend and lead discussions with MDT teams
• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns
• To facilitate weekly team meetings with minutes and feedback any internal and external changes
• This role will be considered a key worker role
• Understanding of safety planning and de-escalation
• Experience of working with challenging behaviour
• Keep minutes of all meetings attended and feedback to the wider team
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• To attend all mandatory training including safeguarding and GDPR.
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Understanding CQC standards and NICE guidelines around mental health
• Providing administrative support to the team
• Overseeing and provide shadowing to new staff members and volunteers
• Attend reflective practice, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Actively participate in training and development
• Provide guidance to support workers and volunteers
• To work with service managers and assist with reporting and monitoring
Person Specification
• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Understanding of different databases such as Views, Salesforce and NHS
• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.
• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PRIME Commitment, a registered charity, is an alliance of law firms and in-house legal teams across the UK and Republic of Ireland determined to improve access to, and socio-economic diversity within, the legal profession.
This is an exciting time to join us, as we embark on a new strategy to evolve the PRIME Commitments with a focus on improving our engagement with smaller firms, regional firms and firms with a regional presence.
In this new role, you will focus on identifying and engaging with prospective members and building meaningful relationships to grow PRIME’s membership base.
We are looking for a Business Development professional with experience of successfully securing, managing, and developing corporate engagement as well as building and managing relationships, particularly in the corporate sector. You should have first-class interpersonal skills - a natural ambassador able to represent PRIME in a range of settings - and excellent presentation skills, with the ability to prepare and deliver engaging and persuasive cases for support.
If you are a dynamic, results-driven individual with the ability to work independently and deliver results, we would love to hear from you.
This is a home based role with the need to travel to 2-3 in-person meetings a month with prospective members, focusing on Manchester, Leeds and Birmingham. As such it is desirable that you live within an easily commutable distance of these areas.
Hours: Part time, 15-20 hours a week, to be worked flexibly across each month.
Salary: FTE £56 -75k dependent on agreed hours and experience.
Contract Type: Fixed term contract for 12 months.
For more information about the role, including person specification, please download the job description. To apply, please submit a copy of your CV together with a covering letter that explains how you meet the criteria outlined in the job description.
The client requests no contact from agencies or media sales.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Good time keeping skills – Essential
- To attend all mandatory training including safeguarding and GDPR
- To work autonomously in a fast-paced environment and under pressure
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans and actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
An exciting opportunity for an experienced Health & Wellbeing Practitioner to work with a new partnership of Unified Community Assistance Network Enfield. UCAN Enfield is a consortium led by Age UK Enfield, with delivery partners from One to One, Mind in Enfield and Barnet, Wellbeing Connect, Bread n Butter, Cooking Champions and Middlesex Association for Blind.
We offer a range of services and activities to promote health and wellbeing and independence to residents aged 18+ who may be affected by sensory loss, autism, mental health conditions, long-term health conditions, and people whose voices are seldom heard.
Our specialist programme has been designed to be inclusive for all, and includes healthy eating and nutrition, cookery workshops, exercise and wellbeing groups. We also deliver peer support groups and lead the Adult Autism Hub.
Duties will include:
- Working alongside UCAN Enfield partners to co-produce and support the delivery of a programme of health and wellbeing sessions in the community that meet a range of needs from general population to specific conditions
- Attending community activities to meet new potential referrals and engage with participants.
- Managing shared UCAN Enfield Email inbox on a rota basis and loading new referrals onto Charity Log.
- Using Charity Log (CRM) to access and manage referrals by triaging and determining their level of need 1,2,3* and allocating the appropriate support which may include referring to other UCAN Enfield partners or referring to other partners.
- To manage a case load of 25 new referrals per month.
- To work alongside UCAN partners to ensure that referral pathways are established and maintained with GP’s, Enfield community organisations, VCS, Social Care, Health Teams, pharmacies.
The successful candidate should have a minimum 2 years of relevant experience in social care, housing and VCS Services.
Please see the attached job descrition which includes all duties and skills required.
This is a full-time position, 35 hours per week covering the service between 9-5 Monday to Friday. Salary is £27300 per annum.
The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. You may be asked to work from other locations, as and when required.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Deputy Service Manager
Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.
Salary: £30,200
Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.
About the role
We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.
This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals.
The role includes:
- Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
- Support the Service Manager in leading the day to day operational delivery of the service
- Risk Management ownership, ensuring processes and policies are followed
- Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
- Financial Management, including petty cash and budget management
- Contract management and Internal auditing, admin, and general other duties as required.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
About you
We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!
- Experience of working with people who have enduring mental health and complex backgrounds
- Previous leadership experience
- Ability to motivate and empower a team to achieve service KPI's through direct leadership
- Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
- Ability to promote the service externally to enhance reputation in the area and with partner organisations
- Willingness and ability to work flexibly to meet service needs
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a compassionate, highly organised individual to lead and coordinate the delivery of Bramber Bakehouse’s transformative Baking, Wellbeing and Life Skills Programme. This vital role ensures the smooth running of the full programme pathway, from referral through to graduation, for women who have experienced abuse, exploitation and/or displacement.
You’ll work closely with a small, dedicated team including professional facilitators and volunteers to deliver high-quality, trauma-informed weekly sessions. Your responsibilities will span coordination, safeguarding, referral processes, volunteer support and monitoring and evaluation. This is a varied and dynamic role that blends project management, people support, logistics and partnership working - all rooted in our mission to empower and support the women we work with.
Key Responsibilities
Programme Coordination
- Lead and coordinate the Baking, Wellbeing, and Life Skills Programme, ensuring alignment with Bramber Bakehouse’s mission, vision, values, and theory of change.
- Oversee and support the team, working closely with the baking and wellbeing facilitators and volunteers to deliver the programme to a high standard.
- Ensure the programme pathway, from referral to graduation, runs smoothly, creating a welcoming and safe environment for every woman attending.
- Identify and escalate safeguarding concerns to the Service Manager, in accordance with Bramber Bakehouse’s policies and procedures.
- Ensure the programme is delivered within a person centred and trauma informed approach.
- Have oversight of the established programme curriculum and improvements to it.
- Have thorough knowledge of the wellbeing and life skills workshop materials, and provide session cover for the wellbeing facilitator when needed.
- Oversee the physical set-up and pack down of each programme session, in line with location risk assessments and hygiene standards.
- Lead logistics and forward planning for yearly programme cycles with location partners.
- Support early identification of progression pathways, working with and handing over to the Progression Programmes Lead.
- Coordinate data collection, entry, and analysis to monitor and evaluate the programme, sharing insights and development actions with the team and Service Manager.
- Attend team days, contributing to reflection, planning and development of the overall organisation.
Referral Process
- Coordinate and administer the referral process, coordinating its launch, reviewing and assessing applications and handling follow-up communications with referrers and applicants.
- Working with the Service Manager, identify the support needs of applicants and, carry out individual risk assessments.
- Arrange and complete applicant interviews (with the Service Manager), preparing applicants for the programme.
- Where required, sensitively communicate with referrers and applicants when a woman is not ready to attend the programme.
- Administer the programme waiting list.
Referral Partners
- Ensure good communication and ongoing partnership working with new and existing organisations referring women into the programme.
- Periodically, attend in person Bramber Bakehouse Open House events to promote the programme.
- Deliver online Open House sessions for referrers.
- If and when capacity allows, network with new potential referral partners.
Volunteer Coordination and Support
- Support volunteers during the programme sessions.
- Provide group and, if needed, one to one supervision meetings for volunteers.
- Work with the Service Manager to recruit volunteers when required.
- Deliver pre-existing volunteer induction training.
- Ensure volunteers who move on have a good ending to their time with Bramber Bakehouse and an opportunity to give feedback about their experiences. This includes collecting exit survey responses.
Programme Administration
- Be the main point of contact and liaison for students attending the baking, wellbeing & life skill programme.
- Organise student travel, getting to and from the programme.
- Working with the programme facilitators, prepare session materials according to the needs of the group.
- Facilitate each programme session debrief, keeping clear notes and following up on actions.
- Monitor and record the progression of students during the programme.
- Prepare agendas for, and keep clear notes of, pre and post programme planning meetings.
- Tracking and completing follow up actions.
- Provide some admin support for the baking facilitator (you do not need to have experience of baking and will not be required to demonstrate any baking skills).
- Ensure location risk assessments are reviewed and up to date (or completed for new locations).
- Follow up with students who have expressed an interest in sharing the story of their programme experience.
- Support with the integration of a new CRM
Personal Specification
Essential experience & skills
- Experience coordinating programmes, preferably in a charity or social enterprise setting.
- Strong organisational and project management skills, with the ability to independently plan, prioritise and manage multiple tasks efficiently.
- Experience working collaboratively with diverse teams, including facilitators and volunteers.
- Confident in handling referrals, assessments and safeguarding processes.
- Able to collect, monitor, evaluate and report on key data & metrics.
- Excellent communication skills, both written and verbal, for liaising with participants, partners, volunteers, and team members.
- Able to work both collaboratively and independently.
- Awareness of safeguarding principles - ability to identify and escalate concerns appropriately.
- Comfortable using IT tools and CRM systems for administration and record-keeping.
- Experience of keeping to professional boundaries.
Desirable experience and skills
- Understanding of trauma-informed and person-centred approaches, ideally with experience working with vulnerable women or survivors of abuse and displacement.
- Lived past experience of abuse, exploitation and/or displacement
Personal attributes
- Commitment to Bramber Bakehouse’s mission, vision, values and theory of change.
- Flexible and adaptable, comfortable working in a small charity environment where roles and processes are evolving.
- Self-motivated with the ability to work independently and take initiative.
- Collaborative team player, contributing positively and supporting others as needed.
- Resilient and calm under pressure, with a strong problem-solving mindset.
- Warm, empathetic and approachable, with a genuine commitment to supporting and empowering women.
- Willingness to attend in-person meetings and events at the Eastbourne office.
- Female*
*Due to the sensitive nature of our programmes, we only accept female applications for all roles directly supporting female survivors.
All roles directly supporting women survivors will require a DBS check and mandatory safeguarding training prior to the role commencing.
No baking skills required — confident in supporting facilitators without needing to deliver baking content.
A note of working in a small charity
Bramber Bakehouse is a small charity with a big heart. Like many grassroots organisations, we are still building systems and processes as we grow, learn and adapt. This means we are looking for someone who thrives in a flexible, evolving environment.
You’ll need to be comfortable wearing many hats, contributing to collaborative thinking and stepping in to support others when needed. If you enjoy a mixture of autonomy, teamwork and being part of a hands-on, learning-focused culture, we’d love to work with you.
We support female survivors of abuse, exploitation and displacement, equipping them with the confidence, knowledge and skills for a brighter future.


The client requests no contact from agencies or media sales.
Lead a transformative project to expand vital healthcare support services across the Southwest.
Hearts Together is a much-loved Plymouth-based charity supporting thousands of families each year with a safe and compassionate place to stay near Derriford Hospital.
We’re searching for a visionary Chief Executive to lead our charity into its next chapter of purposeful growth—including supporting the ongoing £6M capital build project that will ultimately double our capacity and ensure no family is ever turned away for lack of space.
If you're an empathetic, values-led leader with a passion for social impact—committed to driving organisational success through focused investment in people, capability, and leadership at all levels—this is your moment.
You will bring:
- Proven experience in strategic leadership, income generation and organisational development
- A strong connection to our mission and values
- Exceptional relationship-building and ambassadorial skills
- Confidence leading capital projects and working with professional advisors
- A passion for social impact, innovation, and compassionate service
This is a rare and exciting opportunity to shape the future of a well-established charity and lead the delivery of life-changing services across Devon, Cornwall and beyond.
To apply:
Download the full candidate brief and for a confidential conversation with our recruitment partners Public Leaders Appointments, please contact Melissa Stewart (details in the attached)
Apply by sending your CV and a cover letter (each max 3 pages) outlining your motivation and suitability (applications submitted without a cover letter will not be considered)
Deadline: Midday, Friday 18 July 2025
Interview date: TBC August. Plymouth
If you are interested we encourage conversations with our recruitment partners Public Leaders Appointments. Please contact Melissa Stewart (details in the pack).
To apply, please submit a CV, supported by a cover letter, (each document should be no more than
3 sides of A4) outlining your motivations for applying (affinity for our vision and mission) and highlight
how your skills, knowledge and experience meet the requirements as set out in the brief. (applications received without a cover letter will not be considered)