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16

Housing advice officer jobs in Birmingham

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St Basils, Birmingham (Hybrid)
£33,856 - £36,486 per year
Posted 1 day ago
Hastoe Housing Association, Remote
£5000
Posted 1 week ago Apply Now
Worldwide Radiology, Remote
£45,000 - £47,500 per year
Join our small charity and make a difference!
Posted 2 days ago Apply Now

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Alexandra Rose Charity, Remote
£46,542 per year (Pro- rata for 3/4 days)
Join Us as Head of Finance – 3 -4 Days/Week, Lead with Impact & Flexibility!
Posted today Apply Now
Special Olympics Great Britain, Remote
£62,000 - £65,000 per year
We are seeking an outstanding Director of Operations who is a values-driven leader to join Special Olympics GB.
Posted 1 day ago Apply Now
Closing in 2 days
School for Social Entrepreneurs, Remote
From £43,116 per year, pro-rata plus 5% pension
Seeking a team player experienced in working with a wide range of social and environmental enterprises, charities or the third sector.
Posted 1 week ago
The King's Trust, Birmingham (Hybrid)
£48,193.00 to £50,000.00 (National) or £50,000.00 to £55,000.00 (London), dependent on your location, skills, knowledge and experience
Posted 1 week ago
The King's Trust, Birmingham (Hybrid)
£53,393.00 to £60,000.00 (National) or £58,393.00 to £65,000.00 (London), dependent on your location, skills, knowledge and experience
Posted 1 day ago
University Hospitals Birmingham Charity, Birmingham (On-site)
£40,000 per year
Posted 6 days ago
Closing in 3 days
The King's Trust, Birmingham (Hybrid)
£39,096.00 to £46,915.00, dependent on your location, skills, knowledge and experience
Posted 1 week ago
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Birmingham, West Midlands (Hybrid) 0.81 miles
£33,856 - £36,486 per year
Full-time
Permanent
Job description

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Application resources
Organisation
St Basils View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 26 August 2026
Closing date: 04 September 2026 at 11:14
Job ref: 2026 - 1631
Tags: Advice / Information, Communications, Conflict Resolution / Peace, Investigation

The client requests no contact from agencies or media sales.