Housing and homelessness jobs

About The Role
Safe Homes. Transforming lives. 
At Salvation Army Homes we know that the people we house, and support are some of the most vulnerable people in society and we aim to provide them an environment where they feel respected, valued and encouraged. So, when you join our POD Committee you will be making a tangible contribution to transforming lives.  
While prior Committee or Board experience is not essential, you’ll have some understanding of the principles of good governance. We seek new colleagues who are collaborative and team-players. You will be comfortable with consensus-based decision making that is founded in good quality debate.
We are looking to increase the diversity of our Committee to more closely represent our staff and residents we serve. As such we particularly encourage people with lived experience of social housing and/or supported housing, younger people, those with disabilities and people from black and minority ethnic communities to apply.

About The Candidate
If transforming lives resonates with you, do get in touch to find out more. It’s a fantastic opportunity to join an inspiring organisation.  
We seek interest from people who can offer skills and experience in the following: 

- Holds a relevant finance professional qualification.  
- Experience of corporate financial management, internal and external audit and corporate accounting in a substantial organisation.  
- Experience of audit and risk governance processes in a regulated organisation.  
- An excellent working knowledge of audit committee practices and risk management frameworks. 
- Ability to evaluate and manage likely risks, integrating risk assessment into mainstream business, and to ensure that appropriate risk management 

If you have any queries or would like to arrange an informal chat with the committee Chair, please contact Vicky Hughes (Head of People Services) at [email protected]  who will organise this for you.
Please view the recruitment pack for more details about the role. 

Closes ¦ Wednesday 24 September 2025 ¦Midday 
Interview date: 20 October 2025, London

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About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

Our client is one of the largest women's hostels in the UK for vulnerable women affected by homelessness. They offer support to women with a range of complex needs, including substance misuse, mental health issues and domestic violence, and provide these support services in a warm, welcoming and secure environment. They are now recruiting for a strong and supportive manager to help lead their Support Services. This role is initially a 6 month fixed term contract.

As Support Services Manager, you will line manage a team of frontline staff and will oversee the Support and Night services, consisting of 30 bed spaces for women with high support complex needs; the service aims to offer holistic support to these women, working alongside a range of partner organisations to facilitate a step-down move-on for women into semi-independent living. You will work to create and maintain key partnerships, continually ensuring that a high quality of service is delivered to all service users of the Project.

To be considered for this position, you must have significant housing management experience, as well as extensive knowledge and appreciation of the challenges faced by homeless women. You must have demonstrable experience of leading frontline staff, as well as significant safeguarding experience. You will also have proven working experience of contract monitoring and of setting and influencing strategy. Ultimately you will be enthusiastic, passionate and dedicated to leading a team to deliver the best quality of support to vulnerable homeless women. 

Please note, the client are looking to recruit for this role as soon as possible, so please only apply if you are available immediately or have no more than a 1 month notice period. Please note this role will be Monday-Friday 40 hours a week, working 1 out of 5 weekends (time off given in lieu).

Because of the purpose of our client's work, only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.

Interviews are to take place Wednesday 10th September.

Head of Legal Services

A place to make things happen

Location: Peterborough or Bradford, Hybrid,1-2 days in the office with travel to other offices for meetings as required.
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm
Salary: £82,370 per annum

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About the role

This is a strategic role where you'll shape Accent’s legal function to meet the needs of a modern, purpose-driven organisation. You’ll lead a small team, manage external legal partnerships, and work in partnership with the business to deliver expert advice that enables confident decision-making and mitigates risk.

With a focus on commercial law and the legal frameworks of the social housing sector, you’ll review our legal services model, drive service improvements, and ensure value for money. You’ll work closely with senior leaders and stakeholders to embed a proactive, collaborative legal culture across the business.

Join us and take the lead in shaping a robust legal function that underpins our mission and values.

Salary

The spot salary for the Head of Legal Services post is £82,370 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

· Solicitor, barrister or equivalent qualified lawyer with substantial post-qualification experience

· Extensive experience as a senior in-house lawyer within a regulated sector with specialist knowledge in commercial and/or sector-specific law, and the right to practice law in this jurisdiction.

· In-depth legal expertise with an understanding of legal principles and practices, with evidence of continued professional development (CPD) commensurate with the requirements of the role.

· A strategic mindset with experience in business planning, performance management and value.

· Proven analytical and problem-solving skills, demonstrating your ability to assess and understand complex legal issues, and provide strategic advice.

· Natural leadership, management and influencing skills, with the ability to assess and understand complex legal issues, build trusted relationships with stakeholders and maintain probity and professional standards at all times

· Have exceptional writing and communication skills, with the ability to deliver succinct presentations or advice to senior leaders and wider organisation.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A 45 minute interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 25th September via Teams.

Stage 2: A Place to Show Your Strengths

You’ll deliver a presentation to the panel and have your final interview which will focus on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.

Planned date: 3rd October at our Peterborough office or 6th October at our Bradford office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Legal Services, Legal Director, General Counsel, Senior Legal Counsel, In-house Legal Lead, Legal Department Head, Commercial Law, Regulatory Compliance, Contract Law, Corporate Governance, Social Housing Law, Housing Regulation, Legal Risk Management, Legal Advisory, Legal Strategy, Statutory Compliance etc

REF-223 696

 

Salary: Grade 1.2 - £24,570 per annum pro rata + excellent benefits including 30 days holiday and flexible working

Location: Sheffield 

Part time: 15 hours working Wednesday and Friday from 8.45 am to 5pm. Please note this working pattern is not negotiable owing to the needs of the service

Contract:Permanent

Closing date:  Sunday 28th September 2025 at 11.30pm

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.

About the role

You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.

About you

With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We work together to achieve our shared purpose

Please note, your application will not be accepted without a supporting statement. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Executive Director of Brand, Marketing & Fundraising

Location: Any Crisis office across Great Britain, hybrid working with weekly meetings in London
Salary: £120,000 per annum
Contract: Permanent

At Crisis, we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us.

We’re looking for an exceptional leader to shape the future of our brand, marketing and fundraising. This is a chance to combine creativity, strategy and purpose, ensuring that our voice is heard, our supporters feel deeply connected, and our income grows to meet the scale of our ambition.

What you’ll do

As Executive Director of Brand, Marketing & Fundraising, you will:

• Provide inspirational leadership to a talented directorate and play a vital role as part of our Senior Leadership Team, reporting directly to the CEO.
• Lead the development of a multi-year fundraising plan that drives sustainable, diverse income and enables Crisis to scale its life-changing work — including our new ambition of direct housing delivery.
• Refresh and strengthen the Crisis brand, building awareness, trust and influence across Great Britain.
• Grow a thriving community of supporters, partners and advocates who stand with us to end homelessness.
• Personally steward high-value relationships and inspire others across the organisation to embrace fundraising and engagement as a shared responsibility.

Who you are

We’re looking for someone who combines vision with action — a leader who brings both strategic insight and personal passion. You will have:

• A strong track record of leading fundraising and supporter engagement at scale, with experience delivering significant income growth.
• Proven success in enhancing a brand to deliver organisational priorities.
• Expertise in strategic marketing, audience engagement, digital innovation and integrated campaigns.
• Experience as part of a senior leadership team, working collaboratively and influencing at Board level.
• Commitment to equity, inclusion and co-production, ensuring that the voices of people with lived experience of homelessness inform our work.
• An inspirational leadership style that motivates, empowers and unlocks potential across teams.

Above all you want to be part of a movement of change-makers determined to end homelessness in our time.

 

Ready to Learn More?

Click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Wednesday 15th October, 9am

About The Role
Safe Homes. Transforming lives. 
At Salvation Army Homes we know that the people we house, and support are some of the most vulnerable people in society and we aim to provide them an environment where they feel respected, valued and encouraged.  So, when you join our Audit and Risk Committee you will be making a tangible contribution to transforming lives.  
While prior Committee or Board experience is not essential, you’ll have some understanding of the principles of good governance. We seek new colleagues who are collaborative and team-players. You will be comfortable with consensus-based decision making that is founded in good quality debate.  
We are looking to increase the diversity of our Committee to more closely represent our staff and residents we serve. As such we particularly encourage people with lived experience of social housing and/or supported housing, younger people, those with disabilities and people from black and minority ethnic communities to apply. 

About The Candidate
If transforming lives resonates with you, do get in touch to find out more. It’s a fantastic opportunity to join an inspiring organisation.  
We seek interest from people who can offer skills and experience in the following: 

- Holds a relevant finance professional qualification.
- Experience of corporate financial management, internal and external audit and corporate accounting in a substantial organisation.
- Experience of audit and risk governance processes in a regulated organisation. 
- An excellent working knowledge of audit committee practices and risk management frameworks.
- Ability to evaluate and manage likely risks, integrating risk assessment into mainstream business, and to ensure that appropriate risk management

If you have any queries or would like to arrange an informal chat with the committee Chair, please contact Vicky Hughes (Head of People Services) at [email protected]  who will organise this for you.
 
Please view the recruitment pack for more details about the role. 

Closes ¦ Wednesday 24 September 2025 ¦midday 

Interview date: 13 October 2025, London

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About The Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

Join PBHA as a Community Connector—support individuals to thrive, access services, and foster independence. Inclusive employer; diverse applicants welcomed.

A well-established organisation in London is looking to take on a Management Accountant / Finance Business Partner for a 6 months temp to perm opportunity.  The company has a big impact on its tenants and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a Housing / Property background with experience in leading on Management Accounting and Business Partnering. 

Responsibilities:

• Providing management accounts to agreed deadlines, including key financial information 
• Carrying out financial analysis and presenting findings, and business partner with budget holders to support in commercial decision making
• Assist with rolling cash flow forecasts and support with relevant journals for management accounts
• Support on the development of the annual budget and adhoc requirements around year end audit

Requirements:

• Qualified Accountant with 2/3 years minimum post qualification experience
• Housing or Property experience, ideally within a Management Accounting / Business Partnering role
• Proficient with excel, has used a variety of finance packages and understands accounting principles 
• Strong interpersonal skills and ability to communicate with a range of stakeholders

If you are a qualified finance professional from a housing or property background and this role sounds of interest, please apply ASAP as the opportunity is moving quick.

A well-established organisation in London is looking to take on a Management Accountant / Finance Business Partner for a 6 months temp to perm opportunity.  The company has a big impact on its tenants and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a Housing / Property background with experience in leading on Management Accounting and Business Partnering. 

Responsibilities:

• Providing management accounts to agreed deadlines, including key financial information 
• Carrying out financial analysis and presenting findings, and business partner with budget holders to support in commercial decision making
• Assist with rolling cash flow forecasts and support with relevant journals for management accounts
• Support on the development of the annual budget and adhoc requirements around year end audit

Requirements:

• Qualified Accountant with 2/3 years minimum post qualification experience
• Housing or Property experience, ideally within a Management Accounting / Business Partnering role
• Proficient with excel, has used a variety of finance packages and understands accounting principles 
• Strong interpersonal skills and ability to communicate with a range of stakeholders

If you are a qualified finance professional from a housing or property background and this role sounds of interest, please apply ASAP as the opportunity is moving quick.

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’ The organisation delivers a full range of services to clients across Hampshire, Dorset, Berkshire and the Isle of Wight, and the role of the Two Saints Board is to guide, direct and challenge the plans and strategic decisions relating to these services.

So we’re looking for people who can help Two Saints deliver their vision, with  a background and experience in either:

• Asset management, perhaps with experience of the net-zero agenda
• Supported housing services or social care

We’re interested in hearing from talented people who may be looking for their first governance role, and you may have had lived experience.

If you’re interested in what Two Saints do and feel you can make a contribution, we’d like to hear from you so take a look at the candidate pack here https://bit.ly/45U1yDX.

Are you a proactive, experienced housing professional ready to make a difference to young people’s lives? Join YMCA Doncaster as our Accommodation Manager and help to provide and improve services that young people can rely on. 

We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. 

This role is focused on landlord services and compliance, particularly with regard to voids, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. 

We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Accommodation Manager role. 

As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota.

You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people.

You will have strong recent experience, an understanding of relevant regulatory issues and great organisational skills. 

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Job Purpose

To manage YMCA Doncaster’s accommodation provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster provision and the monitoring of performance across those areas, and to manage occasional funded projects as agreed.

Main Responsibilities

• To be accountable for meeting or exceeding targets for rent collection, applications and void management.
• To oversee the proactive management of behaviour, engagement and complaints.
• To provide line management to the accommodation team including recruitment, induction and training.
• To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.
• To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters. 
• To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).
• To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.
• To oversee YMCA Doncaster’s client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.
• To submit CORE and other individual returns as necessary.
• To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.
• To provide regular and occasional reports as required, including for the monitoring of targets.
• To cover accommodation, reception or other duties where necessary in times of absence or vacancies.
• To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.
• To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.
• To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.
• To represent senior staff and the Association positively in all relationships, both internal and external.
• To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.
• Other reasonable duties as required from time to time by the Line Manager.

Location: Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two, although regular travel to London and other locations is expected.

Do you have proven experience of data integration and ETL tools, and strong Python and SQL knowledge? Do you have a good understanding of data engineering practices including Data Lakes, Warehouses and Lakehouses, and experience using Microsoft Fabric, Azure Synapse or another modern data engineering stack? Then join Shelter as a Data Engineer and you could soon be playing a crucial role at the heart of our Data and Insight team.

About the role

We are looking for a data engineer with experience of developing and maintaining ETL pipelines to move data between enterprise applications. Day-to-day, you’ll be responsible for developing ETL processes using Microsoft Fabric and Azure Synapse, linking from a variety of data sources to various targets on-prem, in cloud platforms and in Azure.

We’ll also rely on you to ensure business requirements for new data feeds or changes are understood and translated into efficient and effective technical solutions. You will transform and centralise raw data from multiple platforms into user friendly reporting data, as well as explore new ways to improve the efficiency and effectiveness of data management across Shelter.

Writing, validating and executing test plans, troubleshooting performance issues and supporting Shelter’s wider data management initiatives – all are aspects of this interesting and varied role.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that’s been formed to bring together the skills and experience to achieve this vision as part of a  wider Technology and Data team within our Strategic Enablement directorate. The Data Architecture team currently comprises of the Data Architecture Manager and a Data Engineer, and they work closely with the Insights team.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Help us turn first contact into real change

Providence Row has championed people experiencing homelessness in East London since 1860. Our Resource Centre is the heartbeat of that mission – a safe, respectful space where visitors can eat, shower, charge phones, see health professionals and get expert advice, all under one roof.

As Day Centre Manager, you’ll lead a flagship service at the frontline of London’s homelessness response – a hub visited by hundreds each month. You’ll shape how we welcome, assess, and connect people to life-changing support, while driving service improvements that influence best practice across the sector.

About the role

• Lead and develop a multidisciplinary team– line-manage a Coordinator, Support Worker, volunteers and peer mentors; set clear rotas, coach great practice and keep morale high.
• Oversee the welcome & triage desk – make sure every visitor is greeted, assessed and signposted to the right help without delay.
• Keep the building safe and calm – partner with our on-site hostel, manage incidents professionally and ensure health-and-safety checks never slip.
• Build strong partnerships – schedule outreach agencies, host funder visits and champion the Service User Forum so lived experience drives change.
• Embed a culture of continuous improvement - using data and client feedback to refine services. 

What you’ll bring

• Hands-on experience running a busy day-centre welcome/triage or similar drop-in intake.
• Proven ability to lead diverse teams, set clear performance expectations, and nurture talent
• Resilient and decisive in challenging situations, with a calm, solutions-focused approach.
• Strong partnership-building skills across statutory, voluntary, and community sectors.
• Solid grasp of safeguarding, equality and facilities basics – or the curiosity to learn fast.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

A fulfilling and exciting opportunity available for a Deputy Service Manager to join our client's Association. The Deputy Service Manager will be based in their offices in Chesterfield.

They support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• The role of the Deputy Operations Manager is to support and work alongside the Property Services and Operational Manager and Registered Manager of the service in efficiently co-managing the budgets, overseeing the development of staff and the young people in service, overseeing the day to day management of the service and ensuring young people’s plans are up to date and in line with Ofsted regulations.
• You will support the Property Services and Operational Manager in the delivery of high quality service provision incorporating support, welfare, safety and security of all children and young people in the service and promoting the Company’s ethos and values.
• This role is to support the staff team in managing the day to day tasks of the home, working on shift as the lead person for role modelling and developing good practice. Work closely with external partners and professionals, regulatory bodies and Local Authorities.

Adullam offers the following benefits:

• Salary up to £31,500 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health and Westfield Rewards/Discounts
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

Our client is passionate about actively encouraging applicants from all cultures, backgrounds, and identities. They are committed to treating their teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with their recruitment process.

Our client is committed to safeguarding and promoting the welfare of children, young people and adults accessing their services. They expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as our client unable to provide Visa sponsorships.