Housing and support services manager jobs

About the role...
We are currently recruiting for a part time (22.5 hours p/week) Recovery Coordinator to join our North Yorkshire Horizons service in Selby.

North Yorkshire Horizons is a service made up of several key partners including Waythrough, enabling the development of a peer led, recovery community. Providing a safe environment in which people can develop the life skills, and confidence to achieve and maintain recovery and abstinence from their substance misuse, successfully re-integrate into society, and become active, contributing citizens.

You will be required to provide holistic support to adult service users receiving substance misuse treatment, both within the Selby based Hub and support them to move through their recovery orientated journey into sustained recovery by achieving positive treatment outcomes within Selby and surrounding areas.

As directed by the Project Manager/Lead Practitioner, the Recovery Coordinator will be an integral member of the dynamic multi agency team developing and delivering comprehensive and tailored individual interventions that will include delivery of a full range of structured, psychosocial and clinical support. The post calls for close co-operation with other professionals such as GP’s, practice nurses and pharmacists and will involve delivering clinics from host environments/GP practices.

About you...

• Knowledge and understanding f the issues caused by substance misuse. 
• Experience of delivering 1-1 and group interventions.
• Ability to carry out assessment and contribute to recovery and risk management plans. 
• Ability to work with people with multiple needs and those who are vulnerable.  
• Ability to appropriately deal with complex queries.
• A relevant qualification in Health and Social Care.
• A valid UK driving licence and access to a vehicle, is essential.

For full job description and person specification and job details, please click here.
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The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

What can Waythrough offer you…
��️  Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
��  Annual leave purchase scheme
��  Enhanced occupational sick pay
 %  Enhanced employer contribution to your workplace pension
��  Death in service benefit
✍️  Free Will writing
��  Eyecare vouchers
��️  Blue light card discount
��  Fantastic learning and development opportunities, including free training courses
��  Work-life balance- flexible working and family friendly policies
��‍♀️  Happy, Healthy You! – our wellbeing offers for our workforce
��  Employee Assist Programme and Waythrough Support Networks

Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. 

We are seeking an experienced HR & Operations Manager to join our team in this important new role. The successful candidate will provide comprehensive HR support and manage key operational functions, ensuring the effective delivery of HR services and smooth day-to-day internal operations that support our mission.

This role will play a vital role in ensuring a positive and inclusive workplace, combining hands-on HR delivery and development with operational management, perfect for someone who enjoys variety and wants to make a direct impact in the homelessness sector. You'll work closely with the Co-Directors and senior leadership team to ensure our people and premises are well-supported. The role has access to a specialist HR consultancy for support with both immediate HR concerns and ongoing development initiatives.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support. SANE also promotes and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the role:

We are looking for a compassionate and committed Youth Support and Project Officer to join our SANEline Services team with a dedicated focus on supporting young people affected by mental health.
 

In this role you will;

- Deliver emotional support and to both adults and young people

- Shape and lead on a youth helpline and/or written service

- Liaise with external agencies and services

- Help build and shape youth focused services at SANE

You will bring;

- Experience of supporting young people with mental health needs ideally in complex situations

- Strong safeguarding knowledge

- A trauma informed, empathetic and resilient approach to support

- The ability to build trust and rapport with young people and families

Salary: £30,000-32,000 per annum, depending on experience

What can you expect?

- To work within SANE’s framework, including regular check-ins, debriefs. To receive training specific to your role and the wider SANEline services.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- To gain valuable practical experience in providing emotional support to both adults and young people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday 23rd July 2025 – early applications encouraged
 

To apply: Please complete your application before the closing date, addressing all areas on the job description and person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Do you want to work for an award winning charity? One that values its colleagues and clients alike? Do you want to have an impact and make a real difference to young people who need a fresh start? Do you have tenacity, resilience and strength of character to guide and advocate for young people?

BACKUP North West delivers support and housing services for homeless and vulnerable young people in Bolton. If you have great written and verbal communication skills, are committed to improving the lives of young people, are motivated and resilient, we need you! Due to growth we are looking for several new colleagues to work in front line service delivery roles across our supported housing provision. Your primary role will be to enable young people to achieve their potential, be safe and secure and move out of (literally) homeless services.

(We are Ofsted registered)

To join us, you will have to demonstrate a commitment to the ethos and values of the charity, be a positive role model for young people and colleagues and be person-centred.

Excellent people skills are a must. We are an Investors in People GOLD employer.

Job Title: Housing Support Worker

Location: Based within the central office in Luton with regular travel required around multiple community based locations

Salary: £24,500

Shift Pattern: 12 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as necessary to service requirements.

About the role

This is an exciting new role within a brand new contract to support the referral process from the Housing Solutions teams! The service focuses on providing floating and wraparound support to single applicants who are at risk of homelessness and are able to live independently, by providing a housing support plan towards resolving housing needs and support them into long-term, stable housing.

In this role, you will conduct proactive outreach with our participants to develop personalised support plans for housing for appropriate long-term housing options, including accessing private rental listings and understanding application processes for tenancy. You will help our participants navigate the resources available to them including benefits and support services, advocating for their needs whilst empowering them to take ownership of their housing journey. You will work closely with the Landlord Liaison Officer who bridges the gap between our participants and private landlords. You will work closely with them to achieve prevention and relief outcomes by assisting the participant to remain in their provided accommodation. 

You will provide follow up support to ensure tenancy sustainment and successful transitions into permanent housing, keeping casefiles up to date with activities and documents, and escalating any high risks or high needs to the management team.

About you

This role is ideal for someone who has a real passion towards helping to end the cycle of homelessness, providing support to those who need it to live in stable accommodation. You will thrive in a person centred environment with real compassion and a non-judgmental attitude, understanding that people face different life experiences and sometimes just need that extra support to get back on their feet. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will have:

• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Understanding of the housing and social needs of people with multiple and complex needs
• Knowledge of resources and opportunities within the local community, including knowledge around benefits and employment opportunities to sustain independent living
• The ability to influence and negotiate positive outcomes with others
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• The ability to work proactively to make decisions to deal with challenges and providing a solution focused approach using initiative
• The ability and willingness to show flexibility of working patterns, responding to the needs of the service and participants

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Job Title: Service Manager

Location: Royal Borough Kensington and Chelsea (RBKC)

Salary: £38,700

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355

About the Service Manager Role

We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step! 

We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.

You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

What we're looking for in a Service Manager:

• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Confidence in managing complex situations and making decisions
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development. 

We're looking for a kind, compassionate, and resilient Customer Service Manager to join our Customer Service team located at our Head Office in Islington and provide maternity cover.

£40,800.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

This is maternity cover from June 2025 for 12 months.

This role involves hybrid working with 1-2 days in our Head Office in Islington.

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

As Complex Needs Community Keyworker you will provide one-to-one support to women on Probation living in the community, and women being released from Prison as part of their Post Sentence Supervision. You’ll provide focused support in identifying their needs and empowering them to access appropriate services in the community. You will also provide some in-reach and ‘Through the Gate’ support prior to women being released from prison.

You will manage a caseload of women with complex needs who are facing housing issues and provide them with advice, guidance and support that helps them connect with other support services in the community that can assist them to overcome barriers when securing safe and appropriate housing.

The role involves a significant amount of data recording and updating case management systems so you need to be prepared to spend a minimum of 35% of your working hours on this aspect and will need to manage your time effectively to meet the data management requirements. This is also a predominantly independent role, so you will need to be confident to make decisions and able to manage your own workload.

You will be employed by One Small Thing but will be part of a wider team of Community Keyworkers employed by our partner Advance. You will also have a desk space at Hope Street, Southampton, to facilitate close working with the rest of the Hope Street team.

You will be required to participate in training and team building events with the wider One Small Thing team as well as the Advance team, in Hampshire.

This post requires that you are able to drive and have access to your own vehicle; there may be occasions where you are required to support residents to attend appointments. You will also be required to attend local or county meetings or training.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

BWC is seeking a fixed term Support Services Manager* to provide maternity cover.

BWC Support Services deliver open-access support for women via drop-in Hubs, a weekly Food Bank and Email.  In line with BWC values, we adopt a relational, trauma responsive, asset based approach.  Support Services support women across a range of underlying needs with the overarching aim of improving wellbeing, reducing isolation and improving their access to a range of services.

The Support Services Manager (Maternity Cover) will be responsible for the consistent delivery of high quality safe Women’s Hubs, Food Bank, Support Inbox and Domestic Abuse casework services.  They will lead on developing and managing the work of the team, building relationships with key stakeholders and partner agencies in addition to a range of service providers.

*This post is restricted to self-identifying women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010 and is subject to an enhanced DBS check.

At Peabody, we’re here for people who need a bit of extra help to live well and independently. Our supported housing services offer not just a place to live, but a platform to thrive — especially for people who’ve been pushed to the margins due to mental health issues, homelessness, or complex needs.

We’re looking for a values-driven and compassionate Team Manager to lead three supported housing services in Hackney. You’ll guide and support a team of dedicated support workers, making sure they have the tools, confidence, and backing to do their very best work. You’ll model good practice, champion recovery, and help us build services where people feel heard, respected, and empowered.

This isn’t a desk-bound role. It’s people-first, purpose-led and packed with chances to make an impact — for your team, our customers and the wider community.

What you'll be doing:

• Leading and developing a team of support workers who deliver person-centred, trauma-informed support
• Supporting customers to build independence, confidence and community connection
• Holding responsibility for assessments, reviews, safeguarding, service standards and compliance
• Coaching your team to navigate complexity with skill and care — especially where mental health, risk and recovery intersect
• Building trusted relationships with partners and community services
• Keeping performance on track through supervision, reflective practice and gentle challenge

You’ll be great at this job if:

• You believe in people and their potential — even when life’s been tough
• You’ve led teams in supported housing or similar settings, especially around mental health
• You understand what good, safe, recovery-focused support looks like — and how to deliver it through others
• You know how to balance kindness with boundaries, and compassion with accountability
• You’re confident working with risk, safeguarding, budgets and KPIs — but always keep the human side in mind

You’ll get to be part of a values-based organisation that’s genuinely committed to inclusion, learning and working together to do the right thing.

We’re kind. We pull together. We keep our promises. We celebrate diversity. We love new ideas. And we always aim to do the right thing, especially when it’s hard.

Why join us?

We offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package (healthcare, dental, discounts).
• 4x Life Assurance.
• Professional development opportunities (apprenticeships & qualifications).
• Two additional paid volunteering days.
• Family-friendly policies & up to 10% pension contribution (matched 1:1).

Important Information

• This role will require an enhanced DBS. 
• Peabody does not provide sponsorship for work visas. Candidates must have the right to work in the UK.

Closing date: 1st July 2025 at midnight.

ST ALDATES and ACT CHARITY

St Aldates’ vision is to invite people to encounter Jesus, equip people to follow Jesus in every area of their lives, and envision people to transform their communities. We are pioneering new ways of discipling people to make a difference in every area of their lives. A vibrant church with a congregation of 1200+, we are passionate about connecting with and supporting people who are street homeless and those in or leaving local prisons.

As a city centre church, working alongside people who are poor or marginalised is a key part of our ministry and is carried out largely through Aldates Community Transformation Initiatives (ACT). ACT’s welcoming community offers support designed to help people find belonging, purpose and hope, which is carefully shaped to fit each individual’s needs. This includes street and prison outreach, community meals, mentoring and supported housing. 

ACT is a registered charity with a board of trustees drawn from within the church, including the Rector. We are a growing charity with seven salaried staff, and over 65 local volunteers. Staff are employed by St Aldates PCC and seconded to the ACT Charity.

At the heart of the charity is our ACT Family, a group of individuals living in our supported houses, and at varying stages of journeying towards independent living. We engage with these individuals on a relational basis through three main areas of support:

A community: regular opportunities to gather including a weekly breakfast and Bible study, small groups, social and vocational events, and an annual retreat.

A home: a safe, stable place in one of 11 ACT-managed properties in the city, and sustained 1:1 support from the team.

A mentor: regular sessions with a trained mentor to enable people to grow in confidence, skills and aspiration, including support to volunteer, study or find employment.

PURPOSE OF THE ROLE

The Progression Coordinator is responsible for engaging directly with our core ACT Family residents of supported ACT houses and inspiring their ongoing development. A large part of this will be helping them develop the skills needed so they can move towards living independently. 

 Key Duties

The role is split into two key areas:

Support, coaching and progression for individuals living in our ACT houses:

• Working alongside the Housing Manager to build relationships with the ACT Family
• Inspiring residents to explore a pathway towards independent living
• Establishing Personal Development Plans (PDPs) in response to the needs of each individual
• Administratively holding and monitoring the progress of the PDPs
• Conducting regular reviews with each resident and updating PDPs accordingly
• Giving regular progress reports to the Housing Manager and Head of ACT 
• Managing relationships with all mentors, including monitoring their engagement with the ACT Family and identifying any opportunities or risks
• Organising mentor training and events as required
• Identifying training and deploying new mentors as required
• Maintaining relationships with ACT Family members who are moving out of ACT houses, ensuring they are equipped and supported as they move on
• Providing ad-hoc cover and support for the Housing Manager as required (e.g. holiday and sickness cover, as well as picking up some day-to-day tasks if required)

Outward engagement into the wider community:

• Ongoing engagement and relationship-building with the wider housing and charity sector in and around Oxford
• Creating strategic industry connections that help implement the PDPs, including but not limited to private landlords and agencies able to support progression out of ACT houses 
• Building connections with local employers willing and able to train or employ the residents
• Developing connections with local educational and vocational organisations able to support the residents
• Managing relevant existing relationships with local agencies as required
• Developing an active understanding of issues related to housing in Oxford 
• Exploring and communicating any new initiatives or practices to support the role, or the wider activities of the charity

Person specification

Essential criteria

• Professional qualifications or professional experience in an area directly relevant to the role, e.g. Social Work, Occupational Health, Probation, Housing, Nursing/Mental Health, Therapy, Coaching
• Understanding of and experience working with marginalised adults, particularly former prisoners or homeless people
• Experience of managing projects and organising events
• Willingness to learn about housing, safeguarding, homelessness, rehabilitation of offenders, probation, state benefits, substance abuse, mental health and other relevant topics
• Experience of MS Office including One-Note, Teams or similar system
• Active Christian faith, willing to intercede for others and share your faith when appropriate
• Love and empathy for those who face poverty, hardship and other life challenges whilst maintaining essential boundaries
• Demonstrable ability to manage a varied workload and occasional remote work
• Ability to build relationships with people from all walks of life
• Ability to remain calm under pressure
• Able to maintain healthy boundaries whilst working as part of a close-knit team
• Resilient, able to adhere to a positive routine of mental self-care
• A full UK driving license or right to drive in the UK (regular local trips are part of the role)

Desirable criteria

• Previous experience of one or more of housing, safeguarding, homelessness, rehabilitation of offenders, probation, benefits, substance abuse, mental health and other relevant topics
• Experience of teaching life skills, stress and anger management, and other relevant subjects
• Experience of front-line work with those who face poverty, hardship and other life challenges that are marginalising
• Experience of risk assessment and risk management
• Experience of networking and/or public speaking
• Able to lead prayer meetings and/or worship
• Ability to lead Bible study groups and to develop one-to-one discipleship relationships
• Attends or would be willing to attend St Aldates Church
• Open to continue personal and spiritual development and training

OTHER ASPECTS OF THE ROLE

Due to the nature of the role and the ACT charity, there is a genuine occupational requirement that the post holder be a practising Christian.

We value diversity and recognise that some candidates may not feel they have all the skills, experience, and qualifications set out above. Please do not be deterred and rest assured that we believe God will equip the person he is calling to serve in this role. 

The post will be subject to a satisfactory DBS check and references.

Service Charge Analyst

£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association

Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.

They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.

Role Responsibilities:

• Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
• Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
• Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
• Resolve service charge queries from internal and external customers.
• Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
• Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
• Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.

Person Specification:

• Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
• Robust understanding of residential service charge management, including current legislative requirements and sector best practice
• Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
• Social housing experience.
• Experience of working with third parties, the wider community, and other external partners including managing agents

This is a hybrid position based out of Mile End. The closing date for applications is on the 15^th July with first stage interviews taking place the week commencing the 21^st July.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

The Resident Engagement Manager will be the organisational lead in a new and exciting lottery funded project leading a small team and overseeing the design and delivery of the LEAP service at Homeless Oxfordshire and with wider partners.

Some of your responsibilities will include:

• Provide leadership across the organisation on resident engagement, learning and skills, co-production and activities.
• To promote the active involvement of the resident’s experience and voice in the delivery, development and monitoring of LEAP service.
• To provide support and line management supervision to the engagement team, ensuring they meet all aims, objectives and outcomes, according to the lottery bid.
• Lead on monitoring, data collection and impact measures for all resident engagement work.
• Lead on the design of the peer mentoring training and traineeship programmes.
• Develop and maintain key relationships with key stakeholders including education, employment and third sector partners.
• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.
• Lead on the development of a mutual support network for staff with lived experience
• Comply with Homeless Oxfordshire’s policies and procedures
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About LEAP

LEAP is built on the foundation of strong, supportive relationships that empower residents to move towards stable, independent living. Through one-to-one key worker support, trauma-informed care, and community engagement, residents rebuild trust, form friendships, and gain confidence. Activities like gardening, arts and crafts, and creative writing foster connection and personal growth, while group involvement helps residents feel part of a wider community. LEAP also supports residents to take steps into peer mentoring, volunteering, and training, helping them build positive networks beyond their immediate circle and develop the skills and confidence to thrive independently.

At LEAP, community involvement is at the heart of their work. Empowering residents through co-production is a key organisational goal. LEAP offer a range of inclusive engagement methods—from informal gatherings like group breakfasts and creative activities, to structured sessions such as support needs mapping and Residents’ Forums. These forums provide regular opportunities for feedback and co-design, with input reaching senior management and trustees. They are enhancing resident engagement by developing a mutual support network for staff with lived experience of homelessness and/or addiction. This group will shape services and policies, and guide resident outreach. LEAP also collaborates with local partners like RAW, a social enterprise offering training and employment to those with lived experience, and strengthens ties with adult education providers such as Abingdon and Witney College. We also create pathways to volunteer with cultural institutions like the University of Oxford Museums.

LEAP empowers people with lived experience of homelessness and/or addiction, helping them build the confidence and skills needed to move towards independent living and employment. Over three years, the project aims to support 750 individuals. Through a wide range of engaging and meaningful activities, residents will experience positive outcomes such as increased confidence, self-esteem, and a sense of inclusion. They will build supportive networks, learn key life skills and access training, volunteering, and employment opportunities. Many will gain qualifications and secure long-term accommodation. The project strengthens peer support and enables residents to shape services through formalised Residents’ Forums, ensuring their voices influence senior decision-making. For Homeless Oxfordshire, LEAP enhances our capacity to deliver peer-led support, builds staff knowledge, and informs service improvement. Wider community benefits include reduced stigma around homelessness, stronger partnerships with employers and organisations, and improved understanding of the issues faced by our residents—ultimately contributing to a more inclusive and compassionate society.

About the Role

Key duties and responsibilities

• Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court.
• Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions.
• Negotiate with and signpost/refer to third parties as appropriate.
• Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across a range of debt issues.
• Ensure that all work meets the quality standards of the AQS Debt Advice Services, the Citizens Advice quality assurance scheme and the Money and Pensions Service (MaPS) quality framework.
• Meet the individual performance targets and engage positively in discussions with the Line Manager to maintain required levels.
• Provide regular reports and feedback to the Line Manager as required.
• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Work collaboratively with partner agencies, Liverpool Civil and Family Court user groups, local authority and other local statutory and voluntary organisations to increase access to the service and to the range of support and advice needed according to individual circumstances.
• Work as part of the CAL Money Advice Team and contribute to effective service provision.
• Work independently in the Liverpool Civil and Family Court with clients as well as working from home and at different sites within Liverpool according to client appointment need.

General

• Ensure achievement of MaPS accreditation to Court Representation level within 3 months of starting the role, if not already achieved.
• Attend relevant internal and external meetings as agreed with the Line Manager.
• Maintain an up to date working knowledge of all new relevant legislation through reading monthly subscriptions including relevant case law.
• Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality, diversity, and inclusion strategy.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Knowledge and experience of court representation, complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation to court representation level, and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
7. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
8. IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
9. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
10. Ability and willingness to work as part of a team.
11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

Desirable

1. Citizens Advice Generalist Advice learning/certificate.
2. Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation to court representation equivalent.

How to Apply

For more information and to apply, please click on the Apply button.

About us

The Court Specialist (Housing) Debt Adviser is responsible for providing a quality court representation service for clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.

The project joins a programme funded by the Access to Justice Foundation that aims to sustain and improve access to early social welfare and family legal support and advice, to enable people to resolve these problems as early as possible and avoid the need for court or tribunal proceedings where possible. Where court or tribunal proceedings are needed, the project will provide the support needed to help people navigate the process effectively, including where support to prepare for court and at court is required. The focus of this project will be to provide housing debt court/tribunal support and representation to increase homelessness prevention.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision. You will need to have knowledge and experience of complex debt casework, and (county) court money claim, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.