Housing progression worker jobs

Women's Refuge Deputy Service Manager (Female Only)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

Job Title: Deputy Service Manager 

Location: West London (This location is hidden due to the sensitive nature of the service) Please note that this service has no step free access.

Salary: £30,000

Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours dependent on service and resident requirements and you will also be expected to take part in the out of hours on call service.

About the Role

We're hiring a Specialist Women’s Refuge Deputy Service Manager someone who is passionate about supporting women and their children and is committed to their rights and safety. This role offers the opportunity to lead and support a refuge for women and children surviving domestic abuse, many of whom are living with trauma. You'll ensure the team are empowered, with the right tools and resources to deliver a seamless service that supports residents through their healing journey, helping them overcome personal challenges and work towards independence and their goals.

The service spans over 3 buildings and you will help lead a team of support mentors and children and family workers. We’re looking for a solution focused leader who is passionate about the resident group, committed to trauma informed and inclusive practice, and driven to make lasting change. You will ensure full contract and regulatory compliance while leading your team to meet KPIs and service requirements.

Some Key Responsibilities include:

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.
• Striving to ensure excellence and quality in our service delivery.

About You

We're looking for someone who’s driven to provide high quality, person centred support to staff, colleagues, residents and participants, with a passion about supporting women who have faced complex trauma and domestic abuse. You enjoy working as part of a team, communicating well and building professional relationships with people from all backgrounds. You're confident supporting service level enquiries, offering advice on employment matters and resident or participant queries. Most importantly, you're compassionate, supportive and thrive in a fast paced, ever changing environment.

• Due to the nature of the service, it is an occupational requirement that the post holder is female
• Ability to provide high quality support and line management to staff
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

About YMCA St Paul’s Group

YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.

Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.

About the Role

As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.

This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.

Key Responsibilities

Deliver Outstanding Customer Service

Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.

Versatility at Its Best

No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.

Safety and Security

As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.

Welcoming and Listening

As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.

A Supportive Team Environment

Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.

What We Offer

At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.

We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.

Benefits to Support Your Mind, Body, and Spirit

• Free gym access across all YMCA sites

• Discounts from major retailers and supermarkets

• Free wellbeing and counselling services

• Flexibility to work across a range of outer London locations

• Career development programmes to help you thrive

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

YMCA Hastings provides medium-low supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated just of the seafront, the service has strong links with and contributes to the local community.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing

• You will hold a caseload of young people who are housed across our sites with the support of the team.Support provided is light touch, and a good knowledge of partner agencies is essential for relevant signposting
• Interview young people to assess their suitability for our housing
• Support young people to manage their occupancy agreement and adhere to house rules in preparation for independent living.Helping young people navigate shared living skills is key to this role and includes facilitating house meetings, rotas and cleaning sessions
• Support young people to keep up to date with all payments for rent and liaise with housing benefit
• Maintain up-to-date knowledge of housing and welfare benefits for young people
• Complete Occupancy Sign up and induction with incoming residents
• Deal effectively with non-compliance issues, such as non-payment of rent, ASB or breaches of Health and Safety, using restorative practices
• Contribute to maintaining properties to a high standard including conducting health and safety checks

Support and Engagement

• Light touch support to residents, signposting to partner agencies as appropriate
• Support each resident to develop their own person-centred Support Plan with short- and long-term goals to work towards independent living skills and their next accommodation steps
• Arrange Review Meetings with young people at least once every 3 months to update and review risk assessments and support plans
• Check in with each resident at least once a week
• Encourage a culture of education, employment and engagement
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General 

• Work as part of a team
• Treat young people at the service in a non-judgmental and psychologically informed way
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
• Liaise effectively with other professionals and services

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Strong time management skills with the ability to plan and prioritise

CLOSING DATE: Sunday 28 December 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.

TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

22.5 hours per week / £27,770 per annum, pro rata / permanent / working onsite with set shifts on a seven-day rolling rota, including evenings, weekends and bank holidays.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

Our Eastbourne and Hailsham services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. Eastbourne Foyer houses 34 young people, while our two Hailsham properties houses 10 young people, all with shared communal facilities. Across all three sites, we support residents to develop the skills needed for independent living. This includes managing finances and budgeting, building life and work skills, and maintaining personal self-care.

Our staff take a trauma-informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations so they can move on to independent and fulfilling futures. Our dedicated team of Support Workers, Night Workers, and Bank Workers provide personalised guidance, practical assistance, and signposting in key areas including housing, budgeting, daily living skills, employment, and healthy relationship building.

We are looking for a Supported Housing Support Worker to join our team at Eastbourne Foyer, with the expectation of working from our other sites in Hailsham when required. You will hold a caseload of residents and carry out regular key work sessions with them each week. Through these sessions, you will work together to develop personalised support plans, track progress, and help residents achieve their goals.

Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 4 January 2026 at midnight. 

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

Our Eastbourne and Hailsham services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. Eastbourne Foyer houses 34 young people, while our two Hailsham properties houses 10 young people, all with shared communal facilities. Across all three sites, we support residents to develop the skills needed for independent living. This includes managing finances and budgeting, building life and work skills, and maintaining personal self-care.

Our staff take a trauma-informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations so they can move on to independent and fulfilling futures. Our dedicated team of Support Workers, Night Workers, and Bank Workers provide personalised guidance, practical assistance, and signposting in key areas including housing, budgeting, daily living skills, employment, and healthy relationship building.

We are looking for a Supported Housing Support Worker to join our team at Eastbourne Foyer, with the expectation of working from our other sites in Hailsham when required. You will hold a caseload of residents and carry out regular key work sessions with them each week. Through these sessions, you will work together to develop personalised support plans, track progress, and help residents achieve their goals.

Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 4 January 2026 at midnight. 

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Crawley Foyer provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 38 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the centre of Crawley, the service has strong links with and contributes to the local community.

Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.

We are looking for a Supported Housing Support Worker to join our Crawley Foyer team. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

37.5 hours per week / £27,770 per annum / fixed term contract (paternity cover) until 4 August 2026 / working across Monday to Friday 9am-5pm, office based in Worthing, delivering Transitional Services in the community across Horsham, Crawley, Burgess Hill and Worthing.

It is essential that you hold a current UK driving license and have a car for this role (expenses for mileage paid at 45p per mile, excluding home to work journey).

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

West Sussex Transitional Housing provides homes for young people in a range of settings across the county. Services provide a low level of support for young people who already have a basic level of daily living skills and can keep themselves safe without daily supervision.Services are staffed Monday to Friday 9 to 5, with some services having on site staff and others visiting staff; all services are supported by a mobile night team who carry out regular safety and security checks. The aim of the service is to enable and empower young people to move on to independent accommodation and articulate and start to achieve their aspirations and ambitions.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. 

If you are enthusiastic about this opportunity but your experience does not align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Sunday 4 January 2025 at midnight. If we identify a strong candidate, we may invite them to interview ahead of the closing date.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

To be considered for this role, you should be able to:

• Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.

• Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.

• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.

• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.

• Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.

• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Location: Folkestone/Ashford
Contract Type: Permanent
Hours: Full time (40hrs)
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – Supporting with shopping, going out for lunch or even a day out at the theme park!
• Daily living support – Assisting with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time (40hrs) - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Maintain professional boundaries at all times.

Qualifications
 
• NVQ Level 2 in Social Care or equivalent or willing to work towards the qualification
• Minimum 2 years’ experience in the care sector is essential.
• Experience working in a supported living setting with individuals with autism and learning disabilities.
• We’re all about working smarter and are paper free! so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:

• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.

PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Social Care Worker, Support Assistant, Care Assistant, Learning Disability Support Worker, Autism Support Worker, Supported Living Support Worker, Community Support Worker, Residential Support Worker, Mental Health Support Worker, Health & Social Care Worker, Personal Care Assistant (PCA), Complex Needs Support Worker, Independent Living Support Worker, Care and Support Worker
 
REF-225 290

Location: Sheppey (Minster on Sea)
Contract Type: Permanent
Hours: Full time - Fully flexible between 7am-10pm including weekends.
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

We are currently looking for support workers to work in the Minster on Sea area on the Isle of Sheppey.

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – accompanying them to go shopping, pop out for lunch or even a day out at the theme park!
• Daily living support – Assist with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• To adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others.
• To deal promptly and effectively with all complaints and grievances as per company guidelines.
• To support and develop the successful operations of quality control and administration systems.
• To positively support the use of innovative technology, bring forward ideas for improvement and development.
• Receive supervision/appraisals and identify your own personal training needs. Attending training days.
• To be involved in the development/training of staff where necessary, supporting any new inductions act as a mentor to new staff promoting the culture and ethos of the company.
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism.
• Maintain professional boundaries at all times.
• Ask questions.

Qualifications
 
• We are looking for kind, caring individuals that are passionate about making a difference in people’s lives.
• PBS trained (Preferred)
• We’re all about working smarter and are paper free!, so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
• Drivers are preferred due to the location of the houses.
• Previous experience in the care sector is essential.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:
 
• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.
 
PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Care Assistant, Healthcare Support Worker
Community Support Worker, Social Care Worker, Domiciliary Care Worker, Residential Support Worker, Learning Disabilities Support Worker, Mental Health Support Worker, Personal Care Assistant (PCA), Support Practitioner, Care and Support Assistant, Outreach Support Worker, Independent Living Support Worker, Care Worker
 
REF-225 291

Engagment Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Engagement Worker

Location: Havering, based within the service. Unfortunately this service does not have step free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Sunday, 09:00 - 17:00 or 13:00 - 21:00 on a rota basis. Shift patterns and weekly hours may vary dependent on service and resident requirements

About the Role

We're looking for an Engagement Worker to join our residential service based in Havering which is a 25 bed, 24 hour service delivering support to adults who have multiple and complex needs within a supported accommodation setting. You will support with various aspects within the service, with a focus on providing social contact and company to help enhance quality of life, personal safety, health and security, sustainment of tenancy and improving financial independence. You will support our residents to gain the relevant skills and knowledge to gain greater independence, supporting them back into the community. 

You will be at the forefront of delivering a trauma-informed, person-centred service, supporting individuals through rehabilitation, reablement, and resettlement. This includes assisting with engagement activities, developing support plans, and providing access to appropriate interventions to help residents move towards independence.

Key Responsibilities include:

• Supporting residents to access the resources, tools, and networks they need to achieve their goals.
• Develop, participate in, and encourage residents to participate in the running and development of various projects and activities.
• Promoting independence through life skills training, practical support, and empowerment.
• Recognising and responding to mental and physical health needs and safeguarding concerns.
• Supporting the creation of a safe, welcoming and psychologically informed living environment.
• Carrying out housing management tasks including reporting repairs, maintaining communal areas, and health and safety checks.

About You

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

• Awareness of external opportunities which are available such as with education, employment and benefits
• Experience working with people with multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability  to motivate, and empower others to achieve their personal goals and overcome barriers
• IT ability to use our online CRM systems and Microsoft programs daily
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals.

We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service.

As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach.

This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career.

Where: Nottinghamshire

Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours) 

Hours: Full time, 37.5 hours per week

Responsibilities

About the role:

• To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human
• To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual
• To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts.
• To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service
• Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service

About you:

• Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services
• A demonstrable understanding of performance management frameworks, effective governance and quality management.
• Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision.
• Experience of managing project development and leading a service operation
• Experience of working within contracts, service agreements and service delivery systems
• Excellent leadership and Change Management skills

What we will give to you:

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. 

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme

• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer-a-Friend scheme

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.

Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 41 to 43 (£45,585.72 - £47,792.23)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

9/1/2026

Closing Date

21/12/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Location: Camden / Pan-London

(Various Sites across Greater London. This will mean commuting on a regular basis, however, placements take travel into consideration)

Salary: £31,531 - £33,696 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week (this includes potentially a rota basis and weekend and evening cover placement dependent)

Contract: Permanent

Closing Date: Friday 5th January 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Senior Domestic Abuse Crisis Intervention Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our Peripatetic Team provide front-line support to Solace’s Advice, Community and Accommodation-based Services across London. Crisis Intervention Workers enable our services to deliver a consistent high standard of service.

The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse.  They are required to go into different teams and quickly establish themselves and provide support in times where staff teams may be struggling.

About the Role

In all services, peri workers provide nonjudgmental, confidential, and psychologically informed support to survivors of domestic and sexual abuse. Typical tasks include risk assessment, safety planning, and working with survivors to develop individual support plans.

Peri workers have the opportunity to work in a variety of roles across Solace’s services. Working across departments offers peri workers the ability to continually develop their knowledge, casework skills, advocacy skills, multi-agency working, and ability to manage and thrive in a changing environment.

The role will involve commuting to sites across London, and although hybrid working may be available in some projects it is not possible for all. Travel is taken into consideration when confirming placements, however you should be prepared for longer commutes.

As a Senior, you will need strong case management and the knowledge and confidence to advise others as you will often be in roles that involve supporting other staff members in their risk management and also career development. Your placements may involve partnership working and process development.

You will line manage up to three Peri employees in this role, so we are looking for someone ready to step in to a leadership role but training is available to develop these skills.

About You

The Peripatetic Team is dynamic – our colleagues bring a wide range of transferrable skills and different experiences to the team that informs our practice and work with survivors.

The Peripatetic Team is looking for passionate advocates who understand the importance of working in a trauma-informed way with both survivors and colleagues, who are willing to continuously learn and develop their skills, and who understand intersectionality and the impacts violence against women and girls can have on women with intersecting identities. While prior experience of working with survivors of abuse is desirable, it is not a requirement and if you have transferrable skills and a passion for supporting women and children then we would love to hear from you.

You will be a great addition to the Peri Team if you embrace change, have a growth mindset, and are comfortable working independently. Although peri workers are dispersed across different services, the team offers regular opportunities to connect with fellow peri colleagues.

You will need to be proactive and show initiative as there is lone working in roles and great time management skills to be able to balance your line management responsibilities as well as your case load.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.