Housing services manager jobs

Are you a strategic thinker with a talent for planning, inspiring others, and driving positive change? Zetetick Housing is searching for an exceptional Fundraising & Communications Manager to play a key role in shaping the future of our charity.

At Zetetick, you’ll do more than run campaigns—you’ll develop and implement forward-looking strategies that grow our reach and impact. You’ll bring clarity and purpose to fundraising and communications planning, set clear objectives, and ensure that every initiative aligns with our mission to support adults with learning disabilities and autism.

This is a role for someone who thrives on both big-picture thinking and operational delivery. You’ll analyse results, report on progress, and adapt your approach to achieve ambitious goals. As the champion of our story, you’ll inspire stakeholders, nurture lasting relationships, and empower your team to perform at their best.

We offer a flexible, supportive working environment that values wellbeing and personal development, with generous holidays and a true sense of purpose. Based in Lewes but we have offices in Croydon, Uckfield and St Leonards and our remit covers London and the South East.

If you’re ready to plan for impact, lead with strategy, and help shape brighter futures, we want to hear from you.

Apply now to join a team that believes in doing good—and doing it well.

About the role

Church walk is part of Hackney Pathway providing 24 hour supported accommodation to 31 single homeless women aged 22 – 65yrs with High support and trauma. This position will provide you with the opportunity to manage a specialised and committed team within a female only setting.

In this role you will:

• Have overall responsibility for both the development and the day-to-day running of the service.
• Managing, leading, motivating and developing a staff team consisting of 1 Deputy Manager ,1 Senior Project worker, 4 Project workers, 2 Night concierges and a cleaner.
• Manage the service shift rota.
• Ensure the service meets contract and best practice requirements
• Maintaining and building on the network of relationships with other statutory and voluntary agencies, and the local community.
• Reviewing and developing working practices to ensure they are in line with St Mungo’s policies and procedures, and that the best possible service is provided to St Mungo’s clients.
• Ensure that residents receive high-quality support, care and advice to clients that is focused on their strengths and goals and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centered planning.
• Monitor and give feedback on the service’s income and expenditure in line with service budgets.
• Interrogate quantitative and qualitative data and produce high quality reports for a variety of audiences including commissioners.

About you

We are looking for a committed & inspiring Service manager with Hostel/ Service management experience with a can-do attitude and interest in continued service improvement.

You should be an excellent communicator and problem-solver, as well as demonstrating a high level of emotional intelligence & resilience in relation to the support of the staff team and high need female only client group.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9). 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 7th July 2025

Interview and assessments on: 24th July 2025

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

People land on our shores through no fault of their own, suffering the trauma of displacement. An experienced fundraiser who is looking to make an impact is what LEAH is after. We are over 42 years old and have ambitions to serve our beneficiaries into future decades. 

In a tough fundraising climate, we want someone who is not only an experienced and successful fundraiser but also someone who is bold and brave, able to hit the ground running as our Deputy Fundraising Manager.

Summary

This role is for an initial period of 1 year, but with the potential for it to become permanent for the right candidate and subject to funding.

About the Department

The Church of England Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.4bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable world. The Board also supports 2,500 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.

We are working to open new choices and forms of support for our members around their future retirement plans, with housing and financial service industry partners. This includes bringing new tailored products to life on home ownership, financial advice, coaching and financial wellbeing, harnessing the expertise of those partners. We are now looking for a skilled Product and Partnerships Manager, to manage setting up these new future partnerships for success

Working as part of an Implementation team, this role will manage the design and stand up of innovative new partnerships to support our customers with their retirement plans This will involve working with proposed partners to finalise the 'nuts and bolts' of how new products and referral paths will work in practice, with a focus on housing and financial services partnership areas. It will also involve setting up commercial arrangements that offer value for money and prioritise a seamless customer experience. Using your expertise, you will also support our teams to make the most of and broaden existing partnerships.

Working as part of one of our programme teams, and with NCI finance, audit & risk and procurement teams:

• Quickly understand the existing partnership landscape - assessing where we need to formalise fledgling partnerships to bring new products and choices to our members, and where we need to conduct more due diligence or cultivate new opportunities.
• Build a good rapport with prospective partners, setting out a clear plan for getting from detailed design to a workable product and customer journey as quickly as possible.
• Working with partners to ensure excellent customer experience for our members, with seamless integration into other services and support offered by the Church.
• Run procurement and commercial negotiation processes to formally establish essential partnerships- likely to be a mix of invitation to tender style processes, and more innovative investment partnerships.
• Work collaboratively with internal colleagues to establish robust back-office processes to govern flow of money and data between partners and the Church, including defining and implementing feedback/reporting processes.
• Set the foundations of good partnership/supplier management, including a strong focus on quality assurance.
• Provide expertise to our team on navigating regulated markets e.g. knowing what type of questions to ask and when to seek specialist advice.
• Work with communications colleagues, to ensure that new choices supported by partners are communicated appropriately mindful of regulatory lines and the intended audience.
• Coach and support colleagues who are setting up signposting/informal partnerships with a range of housing providers, as to how to establish those relationships and ensure their success.
• Design and implement the right horizon scanning mechanisms within the team to help colleagues keep abreast of relevant developments around in financial advice, housing and related markets.
• Monitor feedback on relationships and work with partners to evolve services.

• A salary of £59,248 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Housing Services Manager

Are you a people-focused housing professional who thrives in a fast-paced, community-driven environment? We’re looking for a Housing Services Manager to lead a multi-skilled team delivering high-quality housing services, tenancy support, and estate management.

Position: Housing Services Manager
Salary: 48,540.20  per annum
Location: North London / Hybrid
Contract: Full time / Permanent

Closing Date: 7th July 2025
Interview Date: 11th July 2025

In this role you will:

• Lead and develop a high-performing team of Housing professionals including Estate Managers, Welfare and Safeguarding Officers, and more.
• Oversee all areas of housing management including allocations, lettings, tenancy sustainment, income collection, and estate services.
• Drive service improvements aligned to the Better Social Housing Review and Social Housing White Paper.
• Manage contracts for cleaning, grounds maintenance, and other estate services.
• Monitor budgets and ensure effective rent and service charge management.
• Support digital innovation in tenancy services and customer engagement.
• Collaborate with Asset Management and local partners to enhance housing standards and community wellbeing.
• Take part in the out-of-hours duty rota and contribute to wider operational responsibilities.

About you:
We’re looking for an experienced housing leader with a proactive, collaborative approach and strong organisational and communication skills.

Essential skills & experience:

• Proven experience managing a range of housing management functions.
• Strong leadership skills and the ability to coach and develop a high-performing team.
• Knowledge of regulatory requirements including Consumer Standards and Building Safety.
• Confident with digital systems and mobile working practices.
• Experience managing budgets and service contracts.
• Ability to deliver effective performance reporting and customer feedback analysis.
• Commitment to inclusion, safeguarding, and resident involvement.

Desirable:

• Chartered Institute of Housing (CIH) qualification (level 2 or above) or willingness to work towards one.
• Understanding of the needs of vulnerable tenants, especially in supported and sheltered housing.

About the organisation:
The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth!

Other roles you may have experience of could include: Housing Manager, Tenancy Services Manager, Neighbourhood Services Manager, Area Housing Manager, Estate Services Manager, Supported Housing Manager, Housing Operations Manager.

This is an exciting opportunity to make a genuine difference in the lives of residents and communities. If you’re passionate about excellent housing services and team leadership, we’d love to hear from you!

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of ‘on-call rota’

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Deputy Supported Housing Manager to join our team at Worthing Foyer.

Worthing Foyer is a 29-bed medium-low supported accommodation for young people between the ages of 16-25 that is staffed 24/7. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Worthing, the project has strong links with and contributes to the local community.

In delivering the role, you will report to the Supported Housing Manager and be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are:

Safety and security

• Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming 
• Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
• Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
• Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team 

Engagement with residents

• Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
• Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
• Proactively promote the services on offer and ensure residents are encouraged to engage with those services
• Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations

Administration and housekeeping

• Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
• Completing health and safety/compliance checks, and recording estate inspectors and room checks
• Adding maintenance requests to our property services system

General

• Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and knowledge

• Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
• Basic understanding of the support needs of young people and/or adults at risks
• Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
• Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)

Skills and abilities 

• Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
• Good interpersonal skills and ability to build and maintain strong relationships
• Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
• IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

Housing Justice is committed to ensuring everyone has a safe and secure place to live. We work with people of all backgrounds, including those most marginalised by society, such as refugees and individuals with No Recourse to Public Funds (NRPF). We provide innovative housing solutions and foster supportive community networks through volunteer-led initiatives and partnerships.

This is a strategic leadership role driving the expansion and impact of our work in developing a portfolio of sustainable housing options for people seeking sanctuary in Wales.  This role will focus on scaling our accommodation offer, positioning it as a flagship model of hospitality and welcome for people facing homelessness due to immigration status or displacement.  The Manager will support sanctuary seekers whilst managing properties and tenancies, ensuring compliance with regulations.

You will also oversee the strategic direction of our Hosting Project, forging new partnerships, and building a sustainable, volunteer-supported model of community-based housing.  The role also plays a vital role in the creation of a positive living environment for clients by implementing effective policies, addressing clients’ needs and resolving concerns.

Please note that we are open to secondments.

Harris Hill is working with a respected charity to recruit a Housing Officer to support the delivery of high-quality housing services across six residential sites, home to over 200 residents.

Salary: Circa £40,000

The role involves supporting residents through the application process, ensuring housing operations are compliant, and helping to maintain safe, well-managed properties. You’ll work closely with site staff, local authorities and the finance team to manage tenancy administration, rent processes, safeguarding and resident welfare.

Key Requirements:

• Housing or property management experience
• Strong administrative and organisational skills
• Excellent communication and customer service
• Understanding of benefits, safeguarding, and data protection
• Confident using databases and IT systems

This is a great opportunity for someone passionate about housing and resident wellbeing, looking to make a real impact in a supportive, purpose-driven environment.

For more information, please submit your CV to .

 Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you a passionate and strategic policy professional ready to play a key role in shaping the future of social housing? Join Shelter’s Policy Team as a Policy Manager, where you’ll lead innovative, evidence-based policy development focused on boosting social rented homes across England.

About the role

This is an exciting opportunity join Shelter’s Policy Team as the Policy Manager responsible for Social Housing – at a pivotal time after the funding settlement for social housing is announced at the June Spending Review.

The successful candidate will lead policy work and be responsible for managing one Policy Officer. This challenging role means understanding the problems faced by people who come to Shelter every day for help, to enable us to respond to and influence national and local policy. It includes developing innovative and workable proactive policy solutions to fix the nation’s long-term housing problems. Shelter’s Policy Team prides itself on creating well-grounded but creative policy that can challenge any think tank – and winning real world change.

Role specifics

As Policy Officer for Shelter, you’ll drive our strategic campaigning on social housing, working closely with teams across research, campaigns, public affairs, and media to develop impactful, evidence-based policy and campaigns. You’ll identify emerging issues, lead policy development, and produce high-quality analysis and responses to influence government and public debate. You’ll build strong relationships with key stakeholders, represent Shelter externally, and line manage 1-2 Policy Officers, supporting their development and workload. You’ll also deputise for senior leaders when needed and play a key role in embedding our Anti-Racism Strategy and equalities across the team and campaigns.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The team is 7 people strong and sits in the Advocacy and Activism branch of the Communications, Policy, and Campaigns division.  The Activism and Advocacy branch includes the Research, Public Affairs, Digital Campaigns and Community Organising teams. Using the latest data, research and intelligence from our services, we analyse the problems in our housing system and identify effective and creative solutions. We are campaigners focused on winning change for people, and we work in multidisciplinary teams like media, public affairs, campaigns and research to develop creative and hard-hitting campaigns. We support our services to identify and campaign for local solutions and lend expertise to our Community Organisers who support communities to fight for change in their area. Our work is grounded in the experience of the people who use Shelter’s services every day and is based on expert research. The Team combines works at a national and local level to tackle the root causes of the housing emergency and fight for home.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Hope at Home, our vision is simple: safe homes for survivors of modern slavery.

We're expanding our services to include supported housing alongside our existing hosting scheme and we're looking for the right person to lead on this.

You will have experience of starting and/or managing a supported housing project, a small team of support workers and contractors. You will be able to build excellent relationships with a range of stakeholders in the Local Authorities where we work, as well as with the wider housing and voluntary sector to successfully deliver the pilot so that it can significantly scale its size and impact in the future. As a small team you will need to operate at a strategic as well as an operational level with the vision to establish something that has the potential to grow significantly. If this sounds like it might be you, please download our recruitment pack for more details. 

REPORTING TO: Chief Executive Officer

BASED: Home working with regular travel to Sheffield, Derby & Birmingham.

HOURS: 35 hours, full time. We are open to exploring this as a part-time role for the right person.

SALARY: Up to £42,925 per annum + 5% pension contribution.

CONTRACT: Permanent.

HOLIDAY ENTITLEMENT: 33 days FTE including bank holidays (increasing by 1 day a year up to a maximum of 38 days).

TRAINING & DEVELOPMENT: We have a strong value for the personal growth and development of our staff, as such we actively encourage and enable our employees to undertake various forms of training and development to enhance their personal skills and abilities and to grow as individuals.

OTHER BENEFITS: Flexible working arrangements, staff wellbeing package, supportive team and plenty of cake.

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

This is a full-time, permanent position, that will be based at our TDS office in Belfast. The successful candidate must be located in Northern Ireland and flexible working arrangements are available for the right candidate including hybrid and remote working options.

The purpose of the role is to embed and drive forward the TDS Group's Social Impact Framework, ensuring we maximise, measure, and communicate the social value created across all our activities, partnerships, and investments.

Some the key responsibilities include:social

• Coordinating social value-funded initiatives, ensuring delivery against agreed objectives and outcomes.
• Managing relationships with local funded organisations and stakeholders.
• Supporting the operational roll-out of the TDS Social Impact Framework across the Group.
• Tracking and reporting on progress and outcomes of social value initiatives.
• Engaging with internal and external stakeholders to advocate for social value.
• Leading the collation and presentation of impact stories, testimonials, and case studies to demonstrate the real-world outcomes of TDS social value work.

To be considered for this opportunity you must:

• Be educated to degree level in a relevant subject area.
• Have experience in social impact measurement, social value reporting, or outcomes monitoring.
• Demonstrate strong data literacy with proven skills in data analysis and reporting.
• Be confident working with a wide range of internal and external stakeholders.
• Possess excellent written and verbal communication skills, with the ability to present impact through storytelling to non-technical audiences.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Location: Birmingham

Salary: Grade 5 - £37,181 per annum pro rata-ed for part time

Contract: Fixed term maternity cover until March 2026

Hours: Part time – 30 per week – working pattern can be negotiated but will need to include Wednesdays

Closing date: Monday 14th July 2025 at 11.30 pm

Please note this role is being advertised as Housing Team Leader but on appointment the job title will be Team Leader.

Applications for secondments are welcomed from organisations closely aligned or who currently work with Shelter, subject to both organisations agreements.

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Housing Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.

About The Role

The role of  Housing Team Leader is essential to the day-to-day management of the Hub and in particular the delivery of front-line services, contracts and projects. You will lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About You

You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About The Team

Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• Prioritise diversity and have an inclusive mindset
• We work together to achieve our shared purpose

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Senior Housing and Welfare Advice Worker - The Manna Society

Job Description

Who we are

The Manna Society is an ecumenical Christian organisation and registered Charity. It runs the Manna Day Centre at 12 Melior Street, London, SE1 3QP, the largest day centre working with homeless & vulnerable people in the London Borough of Southwark.

What we do

The Manna Day Centre, a drop-in Centre for homeless and long-term unemployed single men and women, is run by a team of project workers under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to the service users 7 days a week, 8.30 a.m. – 1.30 p.m.

The Advice & Welfare team functions centre around finding accommodation, welfare benefits, debt management, sustainment of tenancies and support in becoming “job-ready”. Clients may approach us with other issues, and it will be the Advice & Welfare team’s collective responsibility to decide whether the matter can be managed within the team or requires external input/expertise e.g. immigration issues and refer/signpost accordingly. The focus is on delivering practical solutions to client issues.

Our advice sessions run from 9.30 am to 1.30 pm. The sessions offer a mix of appointments and drop-in opportunities for existing users of the Advice & Welfare service and those who are new to the service

Working Hours

The working week for this particular post is Monday to Friday, 9.00 a.m. to 4.00 p.m. each day. Annual leave is 25 days plus time in lieu of bank holidays worked. The annual salary for this post ranges from £33,775 to to £41,359. The starting salary will be dependent on your experience.

Reporting

The Manna Society operates in a collegiate manner but ultimately the Director is responsible for all staff matters. The Manna Society is an Equal Opportunities employer. Wherever possible, decisions affecting the running of the Centre are taken collectively by the team and the Director. In the event of any policy disagreement, the Director’s decision will be upheld.

Ethos

All staff will have a commitment to homeless people, which includes empathy, acceptance and respect. They will also work for necessary social change to ensure justice for homeless and poor people. Responsibilities are shared among the team according to needs, skills and aptitudes.

Responsibilities – Advice & Welfare Work

a) Lead and manage other members of the team through supervision, advice & welfare meetings etc in coming to agreement on implementation of policies and procedures tasks and pathways for client cases.

b) To manage a caseload of clients as agreed with the Director and the Advice & Welfare team representing/advocating for the client, as necessary

c) To help develop partnership and networking opportunities to expand our repertoire of providers in housing and other key areas

d) Keep up to date with appropriate legislation and policies. In doing so, attend relevant training to deliver “best advice” and make recommendations/research required training for other members of the Advice & Welfare team

e) Write reports and deliver statistics on your clients as required

f) Maintain confidential records and administrative systems including database, block grants and petty cash systems amongst others

g) Contribute newsletter articles on a quarterly basis

h) Attend team meetings of all staff as required

i) Ensure compliance with all society policies relating to Advice & Welfare and the centre

Responsibilities – Administration

As the senior worker in the team, you will be expected to assume responsibility/provide support in the following areas:

a) Providing statistical analysis and reporting as required by LB Southwark grant which supports the cost of running the Advice & Welfare team in part

b) Providing ad-hoc reports/case studies to support external grant applications on behalf of the society

c) Support the Safeguarding Lead (the Director) in producing the Safeguarding policy and associated materials, ensure that the Advice & Welfare Team have up to date Safeguarding and Prevent training

d) Manage all formal Subject Access requests in line with the Data Protection Act 2018 and support members of the team undertaking SARs on behalf of Advice & Welfare clients

e) Manage and disseminate all private rented property vacancies to the curated list of recipients on a daily basis

f) Assume responsibility for the database to maximise efficiency and ensure that all records are maintained to enable production of reports

g) Maintain all grant spreadsheets for accuracy and in readiness for annual accounts/audits

h) Be responsible for managing regular Advice & Welfare meetings and subsequent actions arising from those meetings

i) Prepare Advice and Welfare presentations for bi-monthly management committee and attend said meetings

These are the principal responsibilities. However, the Director may require staff members to undertake other duties, as and when circumstances dictate – for example, staff/volunteer shortages, holidays, special occasions, etc.

The closing date for applications for this post is Wednesday 23rd July, followed by interviews on Wednesday 30th July 2025.