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Citizens Advice Westminster, Westminster (Hybrid)
£42,012 FTE
Posted 3 days ago
Hestia, City of London (On-site)
£28,373 per year
Posted 2 days ago
Closing in 5 days
Hays London Ebury Gate, London (Hybrid)
£65000.0 - £75000.0 per annum + c. £70,000
Posted 3 weeks ago Apply Now
Advance, Multiple Locations (On-site)
£26,000 - £32,000 per year
Posted 2 weeks ago
Newham Community Renewal Programme Ltd, Multiple Locations (On-site)
£40,940 per year
Posted 1 week ago Apply Now
Social Interest Group, Luton, Luton (On-site)
£24,500
We're looking for a Floating Support Coordinator to join our team based in Luton
Posted 1 week ago
Closing in 4 days
Off the Fence Trust Ltd., Brighton (On-site)
£24,000 per year (pro rata - £30,000 FTE)
Posted 2 weeks ago Apply Now
Social Interest Group, London (On-site)
£38,700 per year
This is a great opportunity for current deputy service managers, or experienced support workers looking for that next step!
Posted 1 week ago
Closing tomorrow
Charity People, Peterborough (On-site)
Up to £31000 pro rata
Posted 6 days ago Apply Now
Page 7 of 10
Westminster, Greater London (Hybrid)
£42,012 FTE
Full-time or part-time (Flexible 4-5 days per week)
Permanent
Job description

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

  • Deliver expert advice to vulnerable clients
  • Provide technical supervision and case checking to uphold AQS standards
  • Lead training and coaching in debt-related areas
  • Consult with partners and stakeholders to enhance service delivery
  • Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Posted by
Citizens Advice Westminster View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 11 September 2025
Closing date: 30 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work