Executive Assistant needed to ensure CEO is super efficient and keep the organisation running smoothly. Humour, loyalty, flexibility and pzzazz with IT will be appreciated and rewarded with respect, variety and massive job satisfaction.  You need to be able to multi task, organise, forward plan and support the CEO to meet deadlines, achieve quality and compliance and more. You need to be a team player, tactful and professional. The post is brand new as the charity is growing (again) and so there is potential for you to mould the role and develop it, long term.

INTERVIEWS AND ASSESSMENT CENTRE ARE 6TH JANUARY 2021

We have an exciting opportunity for an Executive Assistant to join our team. You will provide administrative support to the COO in her day-to-day duties. The role will include assisting in the smooth running of The Nucleo Project office and administrative functions. You will provide support to the COO in a diverse range of responsibilities which include financial controls, HR, fundraising, communications, events and logistics. 

Who we are looking for

We are looking for a candidate who has excellent IT skills, a detail-oriented approach, good numeracy / analytical skills, and excellent written and verbal communication skills. The role will require someone who is proactive, organised and efficient. A commitment to the charity’s mission is essential. 

The role 

While not exhaustive, the following list of responsibilities gives a comprehensive overview of the role:

HR

• Support the COO to manage administration of freelancers and employees
• Support the COO to coordinate and communicate with staff
• Support the COO to implement and improve policies, systems and procedures

Financial

• Support the COO with basic bookkeeping and financial processes, using Xero 
• Support the COO with financial reporting 

Communications

• Maintain the analytics log for social media accounts and website, and prepare reports for the Communications Team 
• Maintain the mailing list, using MailChimp
• Maintain the GDPR log 

Fundraising

• Maintain the CRM (Donorfy) 
• Support the COO in a diverse range of fundraising activity including assisting with applications, campaigns, events and newsletters
• Support the COO in donor stewardship 

General Administrative Responsibilities

• Support relevant projects to increase the efficiency and effectiveness of the charity’s operations
• Support the COO in the oversight of the charity’s facilities requirements
• Attend meetings and take minutes
• Managing and filing office documentation 
• Assisting with organising events and event logistics when necessary
• Conducting research and compiling data when required
• Performing general clerical duties 

Other core requirements

• As this role may require working closely with children an enhanced DBS check will be required.
• The Nucleo Project values diversity and champions inclusion and strongly encourages applications from all sections of the community. 

About us

The Nucleo Project was set up in 2013 to offer ensemble-based musical opportunities to children and young people in North Kensington, completely free of charge. We are part of the global El Sistema movement, which began in Venezuela in 1975.
Our students commit to an immersive and rigorous programme which fosters rapid progress and high achievement, as well as strong bonds within our community and a truly transformative difference in our young musicians’ day to day lives.

Interested? Please submit your CV with contact details for 2 referees and a short supporting statement outlining your suitability for the role. Referees will only be contacted following a job offer. 

HR Officer Responsibilities:

As our HR Officer you will work across the organisation, supporting the Human Resources Business Partner (HRBP) in providing a comprehensive, proactive, customer focused, solution-led human resources support and advisory service to the organisation, that takes account of emerging business needs and ensures consistent and fair practices are applied.  Advising on operational people issues in particular on the involvement of managers and staff in delivering exceptional performance and continuous improvement to service delivery.

HR Officer Requirements:
We are looking for someone that is highly engaging, capable of developing relationships quickly with staff and managers at all levels of the organisation. Someone with excellent interpersonal skills both written and verbal. They will have the ability to work under pressure, both in a team and autonomously.

About the Company:
Penny Appeal is an award-winning international charity offering a range of life-saving humanitarian and development focused solutions in over 30-crisis hit countries. As one of the fastest growing charities in the sector, we have transformed countless numbers of lives and empowered communities around the globe helping to break the poverty cycle through our simple vision; taking your small change and making a big difference. The organisation is going through a period of change; the successful candidate will be instrumental in ensuring this is managed in a positive and engaging way.

This is a truly great opportunity to make your mark and be part of creating something amazing!

Location: Wakefield – West Yorkshire

Job type: Full Time, Permanent, 37.5 hours per week

Salary: circa £26k per annum plus benefits

Benefits: In addition to a competitive salary, you will also receive 24 days holiday (excluding Bank Holidays), staff member store discount, company sick pay and pension scheme membership…. and of course the satisfaction of knowing that what you do is making a difference!

How to apply: Please send your CV, together with a summary of no more than two sides of A4

HR & Administration Officer

Ending extreme poverty – whatever it takes

You will join us as a HR & Administration Officer providing support to the HR Advisor to ensure the smooth running of the HR and Office Administrative functions.

HR & Administration Officer Responsibilities:

- To provide support to the HR Advisor ensuring the smooth running of the HR.
- To deliver Office Management functions.
- To administer and monitor contract database.
- Handle recruitment administration including correspondence and reference checks.
- Advertise roles using the applicant tracking system and uploads to external advertising providers.
- Arrange interviews, book meeting rooms and organise any additional assistance needed on interview days.
- Assist with induction planning.
- Send new starter packs and create files for new starters.
- Ensuring HR documentation (paper and electronic) is kept up to date.
- Maintain files in line within compliance and retention periods and ensure archiving and destruction of files when necessary.
- Updating the HR database as needed.
- Administering leaver files.
- Answering telephone and dealing with deliveries as needed.
- Opening and distributing post.
- Manage office maintentance issues and liaise with Estate Management when required.
- Raise PO’s and ensure the London office bills are paid.

HR & Administration Officer Requirements:

Essential:
- Min 3 years experience in an administration or similar role.
- Efficient administration skills with excellent attention to detail.
- Good working knowledge of Microsoft Office, including Word and Excel.
- Good Interpersonal Skills, working as part of a team and contributing your ideas.
- Understand and maintain the importance of confidential working with the HR department.
- Able to demonstrate good problem solving skills.
- Ability to multi-task and to handle a very varied job.
- Good time management, self motivated and ability to meet deadlines.
- Educated to min A-level or equivalent, must have 5 grade or above (or C grade) in GCSE in English and Maths.

Desirable:
- Previous HR Experience and office administration / management.
- Experience in using a HR database.
- Previous experience in contract administration.
- Confident in IT and systems.
- Interest in key issues surrounding International Development.

About Concern Worldwide:

Concern Worldwide is a non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.
Our mission is to transform the lives of people living in extreme poverty.

We work with 25 million people each year, in some of the hardest to reach and most fragile places.
Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.

Location: London SW11.

Type: Permanent, full time

Salary: £28,111 per annum

You may have experience of the following: HR Administrator, Human Resources Administrator, HR Assistant, Human Resources Assistant, HR Executive, Human Resources Executive, HR Generalist, Human Resources Generalist, HR Advisor, Office Manager, Executive Assistant, PA, etc.

Ref: 95315

We are looking for an HR professional, with experience of TUPE and managing HR activities through transfer, to support The Start Well Trust through a period of organisational change.

The Start Well Trust brings together three local Children’s Centre organisations (including Home-Start Greenwich) to deliver an innovative model for Health Visiting, that wraps integrated services securely around children and families.

Home-Start Greenwich is providing HR support to the Start Well Trust during mobilisation and this role will support the TUPE transfer of around 100 staff from an NHS Trust to the Start Well Trust.Experience of NHS terms and conditions and policies and practice essential.

Full details can be found in the Job Description and person specification.

Langdon have an exciting opportunity for a HR Assistant to join their growing team based in Elstree, Borehamwood.

Job Title: HR Assistant

Salary: £23,000 - £25,000 per annum

Location: Elstree (Borehamwood)

Job type: Full time - 12 months fixed-term contract (maternity cover)

Langdon was founded in 1992 by four parents of children with learning difficulties who found there were no organisations that enabled young adults with similar needs to lead an independent life.

From those early beginnings, Langdon’s services have steadily grown, and we now help over 100 young Jewish people, providing education, supported living and employment services. We are proud that our members lead independent lives that, without Langdon, their parents could only dream about.

HR Assistant – The Role:

- The purpose of the role is to provide effective and efficient confidential, comprehensive administrative support to the HR Manager as required

- You will deal with general HR related enquiries

maintain the HR office systems, and offer an efficient, helpful and friendly point of contact for the HR department whilst promoting a professional approach 

- The role will also provide administrative support with respect to all recruitment activities ensuring compliance with appropriate policies, procedures and legislation

HR Assistant – Key Responsibilities:

- To provide administrative support to the HR Manager including production of documents using Microsoft products, such as Word, Excel, Outlook and PowerPoint

- Respond to telephone and email messages in a timely manner

- Arrange meetings and hearings, ensuring venues and travel arrangements are made and communicated; relevant paperwork and agendas are circulated in good time, attend meetings to take minutes, identify follow-up actions arising from them and distribute as necessary

- Provide HR support to the HR Manager in the implementation of key HR projects and initiatives

- Assist the HR Manager in providing advice and guidance on standard HR policies and procedures, terms and conditions of employment to managers and employees.  Escalating queries as necessary

- Support the payroll, employee relations and recruitment processes by ensuring that all relevant documentation is completed, circulated, stored and filed

- To liaise with applicants, managers and other (DBS, referees etc.) to undertake pre-employment checks required by Langdon and escalate any concerns in a timely manner

- Monitor absence data in line with policy and escalate appropriately

- Processing new starters, leavers, and contractual changes

HR Assistant – You:

- Educated to GCSE level or equivalent

- Previous experience of working in a HR team and providing support on simple HR issues is essential

- Experience of minute taking, preparing letters and reports

- Competent in Word and Excel

- HR qualification or working towards CIPD (desirable)

To submit your CV for this exciting HR Assistant opportunity, please click ‘Apply’ now.

Job Title: HR Officer

Location: Durham Cathedral

Contract: Permanent

Hours: 22.5 hours per week

Salary: £13,200 per annum (£22,000 FTE)

An exciting opportunity has arisen for a HR professional to make a real contribution to the delivery of a proactive and customer focused HR & OD service.

We are looking to appoint an exceptional individual who has experience of providing generalist HR advice, support and guidance to managers and staff on a range of employment matters. You will be CIPD qualified or possess equivalent relevant experience and be able to demonstrate a good understanding of employment legislation and current HR and OD practice.

The role is 22.5 hours per week on a permanent basis, however initially, and up until the 31st March 2021, the role would temporarily be offered at 37.5 hours a week.

If you aspire to be a key player in the future of ‘Britain’s Favourite Cathedral’ (2017), part of the Durham UNESCO World Heritage Site, then we would love to hear from you.

For an application pack please visit our website.

Please note we do not accept CV's.

Closing date for receipt of completed application form:  Tuesday 15th December 2020

Interview date: Wednesday 6th January 2021

Preferred start date: January 2021

The Access to Justice Foundation are looking to recruit an experienced and professional HR & Administration Officer to provide human resources and administrative support. The Foundation is a national charity solely focused on improving access to specialist legal advice and representation for vulnerable people. You will be joining a very friendly and driven team at a crucial and exciting time.

Please apply with your CV and a tailored cover letter setting out how you meet the specified criteria.

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The successful candidate would need to Provide advice and support to managers and staff on key HR processes to ensure that the workforce has the required levels of skills and experience, and that development opportunities are available to staff to enhance their performance and achieve the aims of the organisation.

HR Officer

Salary: £28,000

Contract: Permanent

Location: Cardiff

Key responsibilities

* Ensure HR policies and processes are fit-for-purpose, kept up to date, and understood and followed by staff
* Implementation of health and wellbeing strategy
* Advise and support managers on all HR matters, including disciplinaries, grievances, policies, procedures, and employment law
* Provide the first point of contact for managers and staff, advising on all HR issues such as disciplinary, grievance, maternity, performance management and contract queries
* Develop and deliver HR Inductions and training for managers and staff
* Coach and mentor managers at all levels on people processes
* Provide managers with advice and support regarding employee engagement
* Manage end to end recruitment and create consistent processes including new and existing job descriptions and a consistent interview process
* Review absence trends, liaising with managers to keep levels as low as possible
* Create and coordinate the performance appraisal process
* Monitor, review and update the staff handbook

Person specification

* Knowledge of employment law
* HR management experience
* Experience of designing and delivering coaching/mentoring, learning and development and talent management programmes
* Interpersonal relationships, discretion, and confidentiality
* Experience of report writing utilising excel, word and power point
* Experience of using HR Information Systems
* Experience of designing and writing policies and procedures
* Knowledge of payroll and payroll procedures
* Ability to support and influence all stakeholders, including Directors across the business
*

Closing Date : Wednesday 25 th November 2020

Job Title: HR Business Partner

Reports to: Chief Executive

Salary: £36,297 pro rata

Hours: 28 hour per week

Location: Parkhaven Trust locations

Job summary:

The post holder will be responsible for the development and management of excellent human resource practice across Parkhaven Trust. They will develop and deliver the annual workforce plan and support managers to lead their staff in accordance with best practice.

To be a member of the Senior Management Team of the Trust and participate in the senior managers on call rota.

Main tasks and responsibilities

1. Develop and deliver the annual workforce plan.
2. Review and develop relevant Trust Policies and Procedures ensuring they are compliant with best practice.
3. Provide HR input to the CEO & Senior Management Team as necessary, supporting organisational changes including redundancy & TUPE.
4. Be the first point of contact for all HR related queries, providing confidential ad hoc advice and assistance to Parkhaven Trust employees.
5. Provide advice, coaching and training to managers in relation to employee performance, conduct and absence management.
6. Lead Trust recruitment procedures for paid staff and volunteers.
7. Develop and maintain supervisory and appraisal systems working with line managers to ensure compliance.
8. Ensure that training and development needs are identified and delivered
9. Provide relevant and accurate reports to the senior management team and trustees as and when required.
10. Maintain and develop the HR workforce system.
11. Prepare payroll amendments each month liaising with the Finance team to ensure timely and accurate payroll information.
12. Support the Volunteer Coordinator as appropriate to ensure best practice in supporting volunteers and assist in producing relevant policies for volunteers.

 HR Administration

1. Support managers to maintain contracts, personnel files and other employee information.
2. Support the HR Officer to deliver an effective recruitment service across the Trust.
3. Support the HR Officer to deliver the agreed training programme.
4. Complete HR surveys and reports as required for internal and external reporting purposes.

Other duties and responsibilities:

1. Undertake such other duties as may lie within the scope of this post to ensure the effective delivery and development of the Trust.

2. Support and actively engage in fundraising and promotional activities.

3. Act as an ambassador for Parkhaven Trust.

4. Participate in the senior manager on call rota.

General Statements:

Confidentiality
All information relating to service users and/or staff obtained during employment with the Trust is to be treated as confidential and as such employees should not disclose it without appropriate prior authorisation.  Unauthorised disclosure of any confidential information, or that covered by the Data Protection Act may result in disciplinary action. 

Continuous Improvement
We are continuously improving services and all members of staff employed by the Trust are expected to play an active role in the development and improvement of services to the benefit of service users.

All employees are required to participate in an annual appraisal and any associated training and/or learning opportunities.

Data Quality
All staff involved in the collection of data are responsible for the accurate and timely collection and recording of information.

Equality, Diversity and Human Rights

The Trust is committed to providing equality of opportunity, anti discriminatory and anti oppressive practice.  The Trust will rigorously uphold our duty to promote human rights in everything we do, believing that all people have the right to be treated with dignity and respect. 

Health and Safety
Employees must contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies.  Employees must act in a responsible manner to ensure the care of their own health and safety and that of others who may be affected by their omissions at work.

Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.  Employees must not intentionally or recklessly interfere with, or misuse anything that is provided in the interest of the health, safety and welfare of staff, service users and the general public.

Infection Control
Infection Prevention and Control is everybody’s business, and all employees have a duty to act in accordance with the standards and procedures as set out in the Infection Control Policy at all times.

Safeguarding Vulnerable Adults
Safeguarding vulnerable adults is the business of everyone employed by the Trust.  All staff must be responsible and proactive in identifying and reporting safeguarding concerns. 

Other
You may be required to undertake work in other locations within the Trust as determined by the duties of your post.

The Trust operates a No Smoking Policy.

You may be required to undertake any other duties at the request of the line manager which are commensurate with the role, including internal job rotation and absence cover.

This job description is an outline and account of the main duties. Any changes will be discussed with the post holder in advance but will also be reviewed regularly to take into account changes and developments in service requirements.

Job Specification E=Essential D=Desirable

Qualifications

CIPD Level 7 Qualification - E

Degree level education or equivalent - E

Evidence of recent CPD - E

Experience

Experience in an  HR Business Partner role (minimum 2 years) - E

Experience of delivering a diverse HR service to meet the needs of the business - E

Experience of supporting managers to improve staff performance - E

Record of successful management of organisational change and employee casework - E

Highly developed interpersonal skills to ensure information is shared in a clear manner - E

A thorough and up to date knowledge of employment law and demonstrable experience of its pragmatic application - E

Demonstrable experience of policy development - E

Experience of working in the 3rd Sector and an understanding of the current issues facing the 3rd Sector - D

Knowledge and Experience of the use of workforce systems - E

Demonstrable knowledge and understanding of the relevant equality & diversity legislation and the practical application of it in policies, procedures and practices - E

Knowledge, Skills, Abilities

Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions - E

A solution focussed approach to problem solving and relationship management - E

Strong interpersonal skills, able to quickly build credibility and influence at all levels of the organisation and wider health/social care system - E

Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience - E

Ability to write and present clear reports, short articles and presentations taking into account the audience who will receive it - E

Sound knowledge of Microsoft Word, Outlook, Excel and PowerPoint packages - E

Able to work to tight deadlines and pay attention to detail - E

Able to prioritise and manage own work - E

Tact, diplomacy and emotional intelligence - E

Experience of influencing a range of stakeholders and shaping good management practice - E

Ability to analyse complex information and workforce trends to identify key concerns and develop potential solutions - E

The ability to provide comprehensive senior reports, workforce information and to support the development of business cases - E

Qualities

Able to deal with distressing or emotional circumstances, frequently when imparting information e.g., discipline, sickness, organisational change - E

The ability to work on own initiative, responding to immediate requests - E

Works effectively both autonomously under own initiative, and as part of a team - E

Able to demonstrate commitment to Continuing Professional Development (CPD) - E

Proactive and self-motivated - E

Confidence and experience in making difficult decisions - E

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. Place2Be provides mental health support and training for over 600 primary and secondary schools, reaching a total school population of over 350,000 pupils.
 
Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life.  Our work, focused on early intervention, is part of the ‘comprehensive CAMHS system’.

About The Role

Permanent
Hours: 35hrs p/w
Days: Monday- Friday

This is a fantastic opportunity to join a high performing, fast paced HR team in order to provide comprehensive human resources support to the whole organisation.

You will contribute to Place2Be’s strategic and operational HR objectives and provide the full range of HR generalist advice and guidance to managers and employees. As the first point of contact for all employee related matters, you will ensure that staff are aware of our HR policies and procedures and that these are being implemented consistently across the organisation.

You will develop and coach managers so that they can confidently and consistently address any staffing issues that may arise alongside managing routine employee relations cases. You will manage the offboarding process for our staff, providing managers with operational support alongside overseeing exit interview feedback.

Proven experience in a HR function alongside a solid understanding of employment legislation and employee relations is essential, together with an enthusiastic and flexible approach to work, strong interpersonal skills and a genuine passion to make a difference.

You will:

• Work alongside the HR Officer to act as the first point of contact for all HR queries and ensure a timely and responsive HR service is delivered
• Support to coordinate and provide training in relation to the annual performance management process
• Advise, guide and support managers with all matters relating to employee relations
• Provide effective management of people related issues such as disciplinaries, grievance, redundancies and performance management

You will posses: 

• Strong knowledge of HR policies, procedures and best practice
• Proven experience managing a range of employee relations cases
• Be CIPD Qualified or working towards a CIPD accreditation
• Good oral and written communication and the ability to build effective relationships
• Great understanding of UK employment law with the ability to implement legal advice into practice
• Ability to build effective relationships, both internally and externally

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance, 4x Annual Salary
• Employee Assistance Programme
• Mobile Phone Discounts (EE Network)
• Cycle purchase and season ticket loan schemes
• Extended Maternity/Paternity Pay

Interview Date: Tuesday 15th December 2020 ZOOM Video Interview

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
To APPLY or to view/download the full Job Description and Person Specification please visit our website for further details.

TLG is a rapidly growing charity seeking an excellent administrator to provide key support to our Bradford-based People & Culture team. This role will work closely with the HR Advisors, requiring someone with a desire for detail and accuracy across a number of crucial areas and the ability to handle confidential information with sensitivity.

This role will lead on key administrative processes across the HR function, including staff safeguarding checks and assisting the team with recruitment administration. Furthermore, the postholder will play an essential role in data reporting and payroll processes, so we are looking for someone with a strong eye for detail. You will be joining the team at an exciting time where we’re implementing a new HR system, so this role is for someone who thrives in providing operational excellence and setting up logical processes to ensure the system is used to its full potential.

This is a great opportunity for someone with a keen interest to learn the essential HR processes within an organisation, as well as a strong passion for administration and organisational skills. With high capacity, proactive instinct and excellent communication skills, the HR Admin & Systems Coordinator will need to be comfortable handling a wide range of administrative duties and be able to meet multiple demands and responsibilities. The role may also provide opportunities to offer administrative support to different teams within TLG as they help to shape how TLG operate and function.

We are looking for individuals who have a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

The deadline for applications is 5pm, Monday 4th January 2021. Initial interviews will take place on Tuesday 12th January 2021, with final interviews on Monday 18th January 2021.

People Team Administrator
Salary: £10,780 pro rata per annum (£18,870 FTE)
Contract: Permanent, 20 hours per week
Based: Littlemore, Oxford with some working from home

Are you good with databases? Do you have an interest in HR and want to work for a friendly local charity dedicated to wildlife conservation?

We have an opportunity for you to join us as People Team Administrator, a varied and busy part-time role, in our friendly People team.

We need your ability to quickly get up to speed with our HR system, Cezanne, as well as your impressive ability to effectively prioritise and meet deadlines.

In this job you will (amongst other things) be responsible for the full recruitment module of Cezanne as well as general database administration related to the employee life cycle, so you’ll need to able to understand the background to changes being made and what needs to happen on Cezanne as a result.

We’ll quickly come to trust you to be our main administrator for Cezanne, ensuring a smooth-running recruitment process and providing reports on which organisational decisions will be based, so your work here will be important. Therefore, we will need you to have administration experience, be proficient with Microsoft Office and Excel and be confident and effective using databases. If you have not worked on Cezanne specifically, that’s not a problem, but as Cezanne is a complex database your skill at getting to grips with new systems quickly will be needed.

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing 90 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 11.59pm on Sunday 6th December 2020.
Interviews will be held remotely by videoconferencing on Tuesday 15th December 2020.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job pack and application form.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion.