Hr change manager jobs

Are you passionate about improving healthcare services and delivering exceptional customer support? Do you thrive in a role where your work directly contributes to better patient outcomes? If so, we have the perfect opportunity for you.

The Royal College of Radiologists (RCR) are seeking a dynamic Provider Engagement Officer to join our Quality Improvement Unit. This team supports imaging services across the UK in achieving the Quality Standard for Imaging (QSI) a benchmark for safe, effective, and patient-centred care. As our Customer Success

Officer this role is your opportunity to make a tangible impact on the quality of imaging services across the UK, while working alongside passionate professionals committed to raising the bar in patient care

What You’ll Do

• Welcome and support providers on their QSI journey via our QSI Hub.
• Deliver engaging webinars and onboarding processes.
• Build strong relationships with imaging services and ensure they have access to the resources they need.
• Develop and use customer engagement metrics to identify opportunities for improvement.
• Promote success stories and the benefits of the QSI scheme through various communication channels.
• Collaborate with internal teams to enhance our CRM system and customer experience.

What you’ll need:

• Experienced in customer-facing roles, ideally in customer success or account management.
• Experience of producing written work of a high standard suitable for dissemination to external audiences, e.g. formal reports.
• Skilled in communication, problem-solving, and CRM systems.
• Passionate about quality improvement and making a difference in healthcare.
• Able to manage multiple priorities and work independently.Strong communication and interpersonal skills.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

An exciting opportunity has arisen for a Lead School Nurse to join our Nursing and Care Team. This role will require the successful candidate to provide leadership and clinical supervision for members of the School Health Team, supporting children and young people with complex health needs, while working in partnership with their families.  

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

Clinical Responsibilities

• Adheres to the Nursing & Midwifery Council (NMC) Standards of Conduct, Performance and Ethics for nurses and midwives always. 
• Maintains clear and identified professional boundaries at all times. 
• Provides a high quality of direct care, as evidenced by clinical audit, placing the child/young person and their families at the centre of all planning. 
• Act as a role model for other members of the team, disseminating their skills as appropriate. 
• Ensure the safe custody and administration of medication and reports any discrepancies. 
• Demonstrate competence in the full set of clinical nursing skills, as required of role. 
• Utilise evidence-based practice and research, to inform care treatments that lead to the desired outcomes for children. 
• Involved in the audit process and suggest necessary changes in line with clinical audit; positively assist with implementation.
• Plan, implement and evaluate nursing interventions and health promotional developments within The Children’s Trust School, in liaison with the Multidisciplinary Team. 

 Although this role is based within The Children’s Trust School, you will be required to work on a 52-week contract.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Interview Date: To be confirmed.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The Thalidomide Trust is a charity which was established in 1973 to provide assistance and support to people born in the UK with disabilities caused by their mother taking the drug Thalidomide. We have secure long-term funding that allows the team to focus exclusively on building long term relationships to provide the best possible support and make a real difference to our beneficiaries.

We are looking for a Health & Wellbeing Coordinator (Independence & Care) to join our busy Health & Wellbeing Team to meet the increasingly complex needs of our 423 beneficiaries, now aged between 60 and 66 years, whose disabilities include: absence or shortening of limbs; damaged ears, hearing and eyesight; brain and sensory impairment and extensive damage to the internal organs and skeletal structure. 

As our beneficiaries age their health is deteriorating rapidly and they face particular challenges maintaining their quality of life and independence. This post provides an opportunity to work as part of a professional multi-disciplinary team, empowering them to manage their health and wellbeing and access the services and support that they are entitled to.

We have secure long-term funding that allows the team to focus exclusively on building long term relationships to provide the best possible support and make a real difference to our beneficiaries

About the Role

We are looking for an experienced, Social Care professional to join our Health & Wellbeing team on a 12 month Fixed Term contract.

Your role will be to understand the unique and often complex growing needs of our beneficiaries and to provide advice, advocacy and support to empower them to access the health and social care services they need. You will lead on hospital discharge planning and rehabilitation and support to access social care, so must be proficient in these key areas with recent experience. You will also lead on supporting Personal Independence Payments (PIP) applications and while we welcome experience in this area, full training will be given. You will contribute to the development and delivery of the Trust’s health and wellbeing services, and you will be an important part of the successful delivery of the annual programme of Holistic Needs Assessments (HNAs), carried out in beneficiaries’ homes.

Skills & Abilities

To succeed in this busy but highly rewarding role, you will:

• Be a good listener with excellent interpersonal skills and a flexible approach 
• Possess excellent knowledge of current social care referral, assessment and funding processes and the interface between health and social care – particularly in respect of hospital discharge planning and support
• Already have a good practical knowledge of the UK benefits system, particularly PIP
• Have experience of undertaking needs assessments (including in people’s own homes)
• Have a track record of working effectively as part of a multi-disciplinary team
• Be comfortable working without clearly defined protocols and have creative problem-solving skills and a solutions-focussed approach
• Be sensitive, empathetic and non- judgemental and
• Have excellent organisational skills and an ability to work autonomously and prioritise a busy workload.

The role is full time (5 days a week – Monday to Friday).  However, 4 days a week will be considered (Friday must be a working day).   There is the opportunity to work either from the Trust’s office in St Neots, Cambridgeshire or home (within 45 miles/1 hour from St Neots) but there will be the requirement to attend regular team meetings in St Neots and regular travel to visit beneficiaries across the UK, with the possibility of overseas travel.

Your new company
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Your new role
Organisation Design and Development Partner
Department: People, Culture and Inclusion
Location: London Reports to: Head of Organisational Design and Development
Contract Type: Fixed-term until 30 March 2026
Purpose of the RoleThis role is part of a newly established Organisation Design and Development function within the People, Culture and Inclusion Directorate. The post-holder will work closely with the Head of Organisation Design and Development to deliver impactful organisational change, learning and workforce transformation initiatives.You will support the delivery of strategic frameworks and people strategies by contributing to key projects involving organisational reviews, operating model development, leadership capability building, and people transformation efforts. The role is central to enabling a cultural and operational shift across the organisation.
Key ResponsibilitiesOrganisational Design & Change Support

• Assist in delivering organisational design interventions such as documentation preparation, data analysis, workshop support, and stakeholder engagement.
• Coordinate project actions and engagement plans related to target operating model implementation.
• Maintain and update organisation design toolkits, templates and resources.
• Monitor and report progress on design initiatives and support governance reporting.
• Conduct industry research, benchmarking and maturity assessments to inform design practices.
• Collaborate with Strategic People Partners and operational leaders to ensure initiatives are aligned with strategic goals.

Organisational Development & Learning

• Coordinate leadership, management and change capability programmes.
• Support the implementation of capability frameworks and address development needs across the organisation.
• Contribute to the roll-out of succession planning, talent and career development initiatives.
• Design and deliver internal workshops and collaborate with wider teams to embed learning interventions.
• Evaluate the impact of development and learning programmes using data and feedback mechanisms.

Data, Analysis & Reporting

• Help develop and manage people's dashboards and organisational health indicators.
• Prepare reports and analysis for workforce planning and reviews.
• Support data alignment with ERP systems and future HR platform requirements.

Programme & Stakeholder Coordination

• Assist in programme management across OD&D workstreams, including scheduling, communications, and reporting.
• Prepare presentations, briefings and governance materials for senior stakeholders.
• Coordinate with cross-functional teams to ensure organisational change activities are aligned and integrated.

Essential Experience & Skills

• Experience supporting organisational design, development, or change initiatives.
• Strong project coordination and stakeholder management skills.
• Familiarity with change and development tools/methodologies.
• Excellent written and verbal communication tailored to varied audiences.
• Analytical ability to interpret data and present insights clearly.
• Strong interest in progressing a career in OD, Development or People Change.
• Collaborative working style and interpersonal effectiveness.
• CIPD membership or relevant qualification (or working towards it).

Desirable Experience & Skills

• Experience supporting learning and development delivery.
• Working knowledge of visualisation tools (e.g., OrgVue, Visio).
• Familiarity with HR systems, dashboards and workforce analytics.
• Understanding of public sector or charitable environments.
• Experience in coaching or facilitation, formally or informally.

Values & InclusionThis role actively contributes to creating a values-led, inclusive, and equitable workplace culture. It supports embedding organisational values and inclusion principles across all activities and teams.
Working EnvironmentThe organisation offers flexible working, competitive benefits, and a unique opportunity to influence wide-reaching transformation within a highly regarded public institution.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Purpose of the role:

The Junior Salesforce Administrator role supports the effective use and ongoing development of the Churchill Fellowship’s Salesforce CRM platform and related applications. Working closely with the Salesforce Team and other internal teams, you will ensure our data remains accurate and accessible, help to improve business processes, and provides user support and training across the organisation. You will play a key part in ensuring Salesforce functions as the single source of truth for organisational data. 

Key responsibilities:

Salesforce Administration and Support:

• Support day-to-day Salesforce user needs, including responding to support tickets and troubleshooting.
• Maintain data quality through duplicate management, validation rules, and standardised field formatting.
• Assist with regular data cleaning activities and updates to system records. 
• Help to prepare technical documentation and user guidance materials. 
• Contribute to routine platform maintenance, upgrades, and third-party app integrations (e.g., FormAssembly, Conga). 
• Support data reporting and dashboards to ensure teams can access reliable insights. 
• Collaborate on developing and refining automated processes using Flows and other Salesforce tools.

Grant & Event Technical Support:

• Assist with the technical setup of grant-related processes in Salesforce, including automations and applicant communications. 
• Support the Events and Development teams with Salesforce Campaign setup, RSVP forms, and invitation tracking. 
• Help ensure integrations and automations run smoothly before, during, and after events. 
• Monitor engagement and follow-up activities through reports and dashboards.

Systems Training & Team Support:

• Provide training and onboarding support to help new and existing staff understand and use Salesforce effectively.
• Contribute to the identification of system improvement opportunities to support organisational needs. 
• Work with internal teams to ensure data protocols are followed and support the development of efficient processes. 
• Contribute to a culture of collaboration and continuous learning by proactively offering ideas for improvements.

Other:

• To undertake any other reasonable duties as and when required. 

Person Specification

Qualification: 

• Degree level or equivalent transferable skills
• Salesforce Certified Administrator 

Skills and Experience 

• Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels 
• High standard of written English 
• Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel. 
• Excellent organisational, and time management skills with an ability to prioritise competing demands 
• Strong attention to detail and accuracy 
• Knowledge of standard Salesforce objects, creating custom fields, page layouts and record types  
• Experience of managing users, creating, freezing, and deactivating users, assigning user profiles and permission sets, and resetting passwords 
• Experience of using dataloader to bulk import, export and delete data 
• Experience of using data visualisation tools e.g. Power BI 
• Experience using and supporting Salesforce (Customer Relationship Management) Database 
• Experience with Salesforce automations and supporting data processes or reporting 
• Evidence of working in a team and contributing to a culture of a diverse and collaborative working environment 

Personality Characteristics 

• A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working 
• The ability to work with good humour, tact, and diplomacy and to maintain confidentiality 
• Commitment to equity, diversity and inclusion
• To have a genuine commitment to the values and ethos of the Churchill Fellowship 
• Positive attitude 
• Ability to meet deadlines 
• Proactive and able to work well independently as well as part of a team 
• Passionate about achieving excellence through personal development and continual learning 

TCF Competency Framework 

Role Specific Responsibility 

• Demonstrates initiative and shares ideas to improve team processes. 
• Supports colleagues by sharing knowledge and informal coaching. 
• Applies best practice in daily work and encourages consistency across the team. 
• Contributes to the delivery of operational plans and change efforts. 
• Maintains a strong focus on individual and team objectives. 

Quality & Efficiency 

• Delivers accurate, high-quality work to agreed deadlines. 
• Balances efficiency with attention to detail. 
• Supports process improvements to enhance team performance. 
• Uses planning tools and methods to manage workloads. 
• Applies a methodical approach to complex or competing priorities. 

Communication 

• Communicates clearly and professionally in all formats. 
• Adapts communication style to suit different audiences. 
• Actively listens and offers clear, constructive feedback. 
• Supports resolution of miscommunications through open dialogue. 
• Begins to influence others through collaborative communication. 

Problem Solving 

• Identifies root causes of problems and proposes logical solutions. 
• Uses sound judgement in addressing issues. 
• Anticipates risks and flags challenges proactively. 
• Draws on past learning to inform current decision-making. 
• Seeks input when appropriate and contributes to team solutions. 

Teamwork 

• Collaborates effectively with others to meet team goals. 
• Encourages a supportive and inclusive team culture. 
• Takes responsibility for contributions to group tasks. 
• Builds relationships across departments to strengthen collaboration. 
• Helps maintain team focus during challenging situations. 

Leadership 

• Leads small projects or workstreams with minimal supervision. 
• Supports junior team members through guidance and example. 
• Demonstrates positive, professional behaviour at all times. 
• Motivates others and supports team engagement. 
• Shows growing confidence in influencing outcomes. 

Decision-Making 

• Makes timely decisions using data and evidence. 
• Considers broader impact on colleagues and the organisation. 
• Takes ownership of decisions and adapts when needed. 
• Escalates appropriately and contributes to collective decision-making. 

Stakeholder Management

• Manages day-to-day relationships with internal and external stakeholders. 
• Communicates consistently and responsively to build trust. 
• Understands stakeholder needs and aligns responses accordingly. 
• Anticipates concerns and takes proactive steps to address them. 

Change Management 

• Positively engages with and supports change initiatives. 
• Explains changes clearly and constructively to others. 
• Encourages adaptability and a forward-thinking approach. 
• Champions small-scale improvements within the team. 

Strategic Thinking 

• Understands how own work contributes to organisational goals. 
• Thinks beyond immediate tasks to consider future needs. 
• Anticipates how changes may affect team priorities. 
• Offers ideas that align with broader strategic aims.

Interpersonal Skills 

• Builds trust and rapport with a wide range of colleagues. 
• Demonstrates empathy in sensitive or difficult conversations. 
• Promotes respect and inclusivity in interactions. 
• Responds constructively to differing perspectives. 
• Shows emotional intelligence in day-to-day exchanges. 

About our charity:

Join us to support people-led change across the UK 

We run the Churchill Fellowships, a unique programme that supports UK citizens to find new solutions worldwide for today’s most pressing challenges.

Every year we fund over 100 new Fellows to discover the latest ideas and best practice in any practical issue they care passionately about, anywhere in the world. The topics they explore cover every aspect of society and are often informed by their own lived experience. They meet leading practitioners, encounter cutting-edge projects and gather their findings in a published report. We help share their findings to inspire change in communities, sectors, and fields across the UK.

Fellows tell us that their Fellowship is life-changing, for themselves and for those who benefit from their global learning. These are dedicated and practical individuals with a strong vision of the change they want to see, the knowledge to progress it and the drive to make it happen. As a result, their impact is felt throughout the UK and many go on to be leaders in their fields.

Our unique approach has created a community of thousands of highly effective changemakers working on the frontlines of today’s key issues. At the heart of all this is a simple but enduring concept: we are empowering individuals to learn from the world and transform lives across the UK.

Working for The Churchill Fellowship

Detailed package, benefits and wellbeing package:

• Salary c. £32,500-£35,000 per annum (5 days per week / 36.5 hours)
• Hybrid working policy (minimum of 1-2 days per week in the office)
• 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break 
• 1 weeks paid leave for volunteering 
• Non-contributory pension scheme with 10% employer contribution
• Enhanced maternity, paternity and adoption leave and pay
• Employee Assistance Programme
• Life Assurance
• Bike purchase salary sacrifice scheme (Cycle2Work)

Standard working hours are 36.5 hours a week 9.30am until 5.00pm, Monday to Thursday and from 9.30am until 4.00pm on Friday, including a paid lunch break of one hour.

We have embraced the benefits of working from home and at the same time, we value the contribution of face-to-face contact in building teamwork, collaborating with your colleagues, exchanging ideas and know-how, and for work efficiency. We therefore operate a hybrid working policy, where staff can work from home if they wish, however everyone is required to work in the office a minimum of 1 to 2 days a week with Tuesdays as the core day for regular whole team meetings.

Note: unfortunately, we are not currently in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK.

How to apply 

Please submit your CV, along with a cover letter using this as an opportunity to tell us a bit more about who you are as a person. As a people centred, relational organisation, we want to understand how you as an individual are going to be a great fit for this role. Please also include a link to your Trailhead profile. 

Recruitment Process

We hope to meet initially with as many candidates as possible, however where demand is unusually high, we may not be able to meet everyone.

If your skills and experience are relevant to the role, you will likely meet with a member of the HR Team to talk through any questions you may have, and for us to find out a bit more about you.

You will then be asked to submit a technical task, for review by the panel prior to selecting the shortlisted candidates for interview, further details will be provided in the initial conversation.

Once the advertising has closed, we will invite the shortlisted candidates to a formal in-person interview on the 15th July 2025, with the view to appointing the Junior Salesforce Administrator as soon as possible after that.  The successful candidate will ideally start in September 2025.

Equity, diversity and inclusion are core to the values and ethos of the charity’s work across all activities. The Churchill Fellowship is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences.  Our office accommodation is accessible throughout.   

The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.

Objectives

• Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
• Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
• Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
• Decide the workload of the volunteers to get the maximum mutual benefit
• Take the lead on key products working with product owners to ensure the best supporter care
• Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
• Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 30th June 2025
Interview date(s): TBC

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Our Sponsor Refugees team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising through our Migrants and Refugees Organising (MARO) team, and effective national campaigns, alongside the pioneering community sponsorship of refugees. Staff joining Sponsor Refugees are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.    

Our MARO team fits within our ‘Migrants and Refugees’ theme of work, which combines place-based and multi-issue organising, with effective national campaigns, and the pioneering community sponsorship of refugees through our Sponsor Refugees team. Staff joining MARO are joining a thriving team that works collaboratively with the wider Migrants and Refugees theme and with a range of other Citizens UK teams.  

Living Wage Foundation 

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. 

The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark. 

The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees. 

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Officer. We are looking for a highly motivated and organised individual to help maintain, develop and continuously improve our data and systems. The role will be an integral part of the Living Wage Operations and Insight Team, providing technical support to ensure the integrity of our systems, and supporting with development projects. 

The Operations and Data Officer will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems. 

Main Responsibilities 

Working as the Operations and Data Officer– LWF for Citizens UK, reporting to Senior Data & Operations Manager, LWF, your main responsibilities will include: 

Project Management 

Deliver work targets on time and to standard to support the Foundation’s data and systems: : 

•  Support the day-to-day operations and management of all systems within the Living Wage Foundation designed to enable the functioning of Living Wage accreditation schemes. 

•  Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network. 

•  Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors. 

• Maintain integrity of Salesforce database; identify and source incomplete information within the database; take responsibility for tidying, cleansing and backing up existing data. 

• Support maintenance of integrated systems, including syncing data to Act-On and the website. 

• Work with Operations and Data Manager to keep templates, forms and related communications materials up to date 

• Manage merchandise administration including email inbox, day to day queries, and Shopify administration. 

• Support Operations and Data Manager to manage budgets for external contracts (e.g. with developers and suppliers). 

  Learning and expertise 

• Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector. 

• Support with network data enquiries, including analysing data, creating Salesforce reports and dashboards for colleagues. 

• Work with colleagues to identify learning & development needs and support Operations and Data Manager to develop and deliver inductions, training and guidance to meet requirements. 

• Keep internal training manuals up to date to ensure the Foundation’s team can access clear and consistent information about our systems and processes. 

•  Support Operations and Data Manager to monitor the impact of internal trainings, support, resources and guidance – update and improve internal support offer as required. 

Communications 

• Create and write dashboards and reports to support the analysis of our performance. 

• Champion systems throughout the organisation and advocate for systems-based solutions. Offer ad hoc guidance to the team and help communicate any changes to systems. 

• Run systems surgeries for colleagues to answer ad hoc enquiries and support learning. 

Develop and manage external relationships 

• Communicate effectively with our external contractors (e.g. merchandise suppliers) to ensure contracts are fulfilled in a timely manner. 

• Help identify suitable new suppliers to meet organisational need. 

Develop and manage internal relationships 

• Support Operations and Data Manager to identify technical solutions to meet organisational requirements. 

• Monitor and respond to operations and data enquiries from colleagues. Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events. 

Income and resources 

• Maintain Salesforce data integrity to support accurate and timely invoicing. Help ensure the integrity and safety of our data advising wider organisation on best practice where appropriate. 

• Support Operations and Data Manager to track expenditure for Shopify and merchandise suppliers. 

• Contribute to plans and proposals to grow sources of income or resources. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan. 

• To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders. 

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders. 

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK. 

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Degree or equivalent professional qualification or experience (D) 

Experience 

• A minimum of 2 years proven, comprehensive experience in an operations role (E) 

• Experience of analysing business requirements and turning them into technical solutions (E) 

• Experience of providing technical support to a team (E) 

• Experience of administrating and updating Salesforce or similar databases, and using database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms (D) 

Key skills and knowledge 

• Strong analytical skills with the ability to interpret large quantities of data to evaluate and improve performance (E) 

• Interest in and good understanding of database and systems management and integration (E) 

• Ability to take in and interpret information and communicate in a succinct manner (E) 

• Demonstrable ability to find creative solutions to complex problems and implement new systems (E) 

• High levels of numeracy with strong attention to detail (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office and database software (E) 

• Sound knowledge of data protection regulations and GDPR (E) 

• Understanding of the policy and campaign landscape in the UK (D)

Personal qualities & values 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

• A strong commitment to the Living Wage campaign and the principles of Citizens UK (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

Interview date: W/C 4th August

Want to find out more about us and the role?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. Anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

The webinar will take place on Monday 7 July from 13:00-13:45 on Zoom. Sign up here.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for two new Advocates to join our team in Lincoln on a 12-month fixed term contract. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

We have an exciting opportunity for an Advocate to join our team covering Lincoln to support parents whose children are subject to s47 Care proceedings and other meetings accordingly. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

This is a full-time role for 35 hours per week. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.

Benefits:

· 28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

· 5% employer pension & minimum 3% employee contribution 

· Salary sacrifices pension scheme 

· Separate Life Assurance Cover (equivalent of two times your annual salary) 

· Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

· 24/7 Employee Assistance programme 

· Access to remote counselling service 

· Paid Disability Leave 

· Paid compassionate Leave 

· Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

 VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking on the link to our webpage. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications; Midnight, Sunday 6 July 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

We look forward to hearing from you.

SMART is hiring! We have a vacancy for a one year maternity cover contract, for a part time mental health Community Navigator. The Navigators support people with serious mental illness, with a range of issues including: housing, benefits, finance and social isolation.

We offer a friendly, collaborative, hybrid and integrated work environment in partnership with the NHS and other voluntary sector services, as well as a pension program, 28 days annual leave (pro rata for a part-time role), employee led HR processes and a competitive salary.

Ideally you will have experience of working within mental health/vulnerable adult services, working within multi-disciplinary teams, knowledge of the issues people face with housing/benefits etc and liaising with other services and professionals on service users behalf. 

The part-time role can be flexible to suit your needs, and can be worked over 3-5 days. We can discuss your preference at the interview stage. 

Application Deadline: 12th July at 23:30. PLEASE NOTE: We may interview before the closing date if we receive enough suitable applications

Feedback: Unfortunately, we are not able to give feedback to candidates not shortlisted. If you have not heard from us within a week of the closing date, please assume your application has not been shortlisted at this time.

About Us
Groundwork Cheshire, Lancashire & Merseyside is a community-focused charity committed to changing lives and transforming places. We deliver a wide range of programmes that support people to improve their prospects and wellbeing.

The Opportunity
We’re looking for a passionate and motivated Team Leader to deliver our King’s Trust Team Programme—a 12-week personal development course for young people aged 16–25. This is your chance to make a real difference in the lives of young people who are unemployed or facing personal challenges.

What You’ll Do

• Recruit and support young people through the programme
• Plan and deliver engaging activities, including residentials and community projects
• Provide one-to-one mentoring and support
• Deliver and assess the King’s Trust Certificate in Employment, Teamwork and Community Skills (up to Level 2)
• Work with local partners to enhance the programme
• Promote safeguarding and ensure participant wellbeing

What We’re Looking For

• Experience working with young people or in youth/community development
• Strong leadership, communication, and organisational skills
• A positive, empathetic, and motivational approach
• Ability to work independently and as part of a team
• Commitment to safeguarding and equality
• Access to your own transport

What We Offer

• 25 days annual leave + 1 extra day for Christmas closure
• 8 public holidays
• Flexible working arrangements
• Aviva Auto-Enrolment Pension Scheme
• Employee Assistance Programme
• Ongoing training and development
  
  This role requires a clear Enhanced DBS check.
   

How To Apply
For the full job description and person specification and details on how to apply, please down the Recruitment Pack or visit our website. 

Governance Officer

Hours: 21.5 hours a week
Location: Remote or Hybrid
Contract Type: Fixed term 12 months
Remuneration: Circa £17,200 dependant on experience (£30,000 Full time equivalent)

Reports to: Chief Operating Officer

Works closely with: SMT, HR Manager and Data Manager

About Us

We are seeking a proactive and detail-oriented Governance Officer to join our team and help ensure strong, effective governance across the organisation. This role is key to supporting the charity’s trustees and senior leadership team to meet their legal and regulatory responsibilities, and to uphold the highest standards of accountability and transparency.

Key Responsibilities

Board and Committee Support

• Coordinate meetings of the Board of Trustees and sub-committees, including scheduling, agenda planning, and circulation of papers.
• Take accurate and timely minutes and ensure appropriate follow-up actions are tracked and completed.
• Support trustee recruitment, induction, training, annual board effectiveness survey and skills review.
• Maintain trustees register of interests updating it annually or as and when needed, whichever is soonest.
• Monitor board members tenure periods and associated actions for re-appointment or termination.

Compliance and Regulation

• Ensure the charity complies with statutory and regulatory requirements (e.g. Charity Commission, Companies House, Office for the Scottish Charity Regulator, GDPR, Fundraising Regulator).
• Maintain accurate records including the statutory registers, governance documents, and trustee declarations.
• Write the statutory annual report sourcing content from relevant teams and updating all sections.
• Submit annual returns to the Charity Commission, Companies House and Office of the Scottish Charity Regulator.
• Support the COO in working towards and maintaining compliance with the Charity Governance code.

Governance Best Practice

• Draft new, review and update existing policies and procedures in line with current legislation and best practice ensuring they are on a rolling timetable for review.
• Monitor developments in charity law, governance codes, and relevant regulations, advising colleagues and trustees accordingly.
• Support risk management and contribute to the maintenance of the organisation’s risk register.
• Maintain the register of Leukaemia Care’s contracts with external suppliers and funders.

Organisational Support

• Work collaboratively across teams to ensure governance is embedded in the culture and operations of the charity.
• Support internal audits and the implementation of recommendations.
• Provide guidance on good governance practices across the charity.

General

In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:

• Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.
• Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Person Specification

Essential

• Strong understanding of charity governance and regulatory frameworks in the UK.
• Excellent organisational and administrative skills with strong attention to detail.
• Strong written and verbal communication skills.
• Experience of preparing board papers and taking minutes.
• Discretion and ability to handle sensitive/confidential information.
• Proficiency in Microsoft Office and document management systems.

Desirable

• Experience in a governance or company secretarial role within a charity or not-for-profit.
• Knowledge of the Charity Governance Code and other relevant sector guidance.
• Qualification in governance, law, or a related field (e.g. ICSA/CGIUKI).

At Northampton Students’ Union, our Sports Development Coordinator plays a pivotal role in enriching the student experience through sport. By overseeing over 35 free-to-join sports clubs, they ensure inclusivity and accessibility for all students, regardless of background or ability. Their responsibilities include managing sports programming, coordinating events like Varsity and Sports Awards, and fostering relationships with both internal and external stakeholders. By supporting student-led initiatives and promoting participation, the Sports Development Coordinator helps create a vibrant, active campus community.

Principal Duties and Responsibilities:

1. Book internal and external facilities for training and fixtures.  Ensure that the clubs use suitable facilities of an appropriate standard, while following SU procedures and maintaining good relationships with the facility provider.
2. Operational responsibility for all SU affiliated sports activity, including approving risk assessment and dealing with all accident reports for sports clubs.
3. To ensure that appropriate process is followed when disciplinary issues occur with Sports Clubs.
4. To lead on Sports Awards and Varsity, to ensure a safe and relevant event is delivered.
5. To feed into the budget-setting process, and be responsible for spending the Sports budget, following financial processes accordingly.
6. To support all sports club volunteers in the development and delivery of their activities and events.
7. Responsible for the growth and development of new sports and developing processes that enable students to either set up new activities or expand current activities.
8. To be the organisation’s main point of contact for British Universities and Colleges Sport.
9. To deliver all administrative processes for BUCS-related activity on behalf of the organisation.
10. Maintain effective lines of communication between clubs and the Students' Union at all times.
11. Operational responsibility for administrating and safety of all onsite sports storage, ensuring spaces are safe for student use.
12. Pro-actively look to find ways to increase student participation in sport by ensuring appropriate communication via our Brand & Communications team and promoting and supporting the setting up of new clubs. 
13. Identify, and with support of line-manager, apply for external funding opportunities that will increase our support for sport in partnership with Clubs and elected officers.
14. To establish and maintain contacts to set up community partnership agreements which could increase our sporting offer or volunteering opportunities.
15. To review operational processes in a timely manner, in line with any governance or policy change within the organisation.
16. Write and develop a training programme for all student sports leaders, focusing on empowering them to complete their roles independently via clearly communicated and transparent processes and enhancement of their soft skills to complete the role.
17. Develop systems that empowers students to take ownership of setting up new activities or expand current activities.
18. Alongside an elected officer, represent Northampton Students’ Union at all BUCS regional meetings, ensuring that we are updated on University Sport development.
19. To support clubs with the recruitment of all paid and volunteer coaches, and ensuring they adhere to the Coaches Code of Conduct and other supporting documents.
20. Pro-actively encourage student sports leaders to record and reflect on their skill development.
21. Manage and provide mentorship for the Sports Administrator and any other student staff roles working within Sport at the Union.

Do you want your work to truly make a difference?

At Merseyside Youth Association, we don’t just run projects — we transform lives. From dynamic creative workshops to vital one-on-one interventions, we open doors for young people and celebrate every step of their journey, big or small.

This is your chance to:

· Create life-changing opportunities

· Champion a whole-person approach

· Build skills that last a lifetime

We’re on the lookout for a driven, passionate and proactive Fundraising Officer to fuel our mission. This isn’t just about raising funds — it’s about creating brighter futures.

Your role will include:

· Identifying and securing funding from Trusts, Foundations, and Grant-Giving Bodies

· Working hand-in-hand with our Senior Leadership Team and expert consultants

· Supporting existing projects and helping to launch new, impactful initiatives

· Maintaining a well-managed donor database and ensuring GDPR compliance

We’re looking for someone who:

· Has a track record in Trust and Grant Fundraising

· Can spot funding opportunities a mile away

· Brings a compelling voice to our cause

· Is deeply passionate about empowering young people

Join a team where your success will help young people across Merseyside believe in themselves, adapt, thrive and achieve the futures they deserve.

Fundraising and Administration Officer

Contract: Full time, 12 month fixed-term with potential for the role to develop into a permanent position. 

Salary: £25,000 based on 35hr working week.

Holiday and Benefits: 25 days annual leave + 3 days between Christmas and New Year, where offices are closed. Additional half day birthday leave and length of service days.

Location: Hybrid, with 3 days/week in Bristol office (further flexibility available but please note, this role requires on-site presence at key events - see below). 

Start date: September 2025

Reporting to: Events Officer

Application deadline: Friday 4th July at 12 noon. 

Additional information:

The role will involve both national and international travel. You will need to be available to travel internationally in November 2025 (and potentially February 2026), and domestically in June, July and August 2026.  You will need to have the right to work in the UK, and have a full UK driving licence (and the confidence to drive a van). 

About Child. org

Child. org is a Nairobi-based, UK-registered charity that champions community-based healthcare solutions to make pregnancies and births safer. We work with pregnant women, new mums, communities and local health authorities in Kenya to provide life-saving antenatal and post-natal health information, connect at-risk mums and babies with the healthcare services they need and work with local health authorities to advocate for and improve the quality of care. 

Our Income Team, based in Bristol in the UK, brings together fundraising and enterprise streams to raise vital funds to support our project work in Kenya, as well as leading our digital communications and supporter stewardship. 

Everything Child. org does, we do with an eye to being smart and savvy about it. Whether it’s our programming, our fundraising or our communications with supporters, partners and stakeholders. You’ll be joining Child. org at a pivotal stage in our growth as we design, develop and deliver our ambitious growth strategy to support hundreds of thousands of pregnant women and girls across Kenya.

The Opportunity

You’ll join us at a transformative time for Child. org; our maternal and newborn health work is growing year on year across Kenya, and we are cementing a reputation as experts in community-led maternal and newborn health. Alongside these exciting developments our fundraising revenue is growing. Our two flagship events, Ride Africa and Charity Concierge, are thriving and we are now actively investing in our capacity to help us reach new audiences and continue to develop their potential.

The Role

As Fundraising and Administration Officer, you’ll support the fundraising team across our events and supporter stewardship. This varied role will see you work with the team across events and project management, fundraising stewardship and communications alongside incredible international and national travel opportunities supporting Ride Africa and Charity Concierge events. 

Key Objectives

• Support the Events Officer with the delivery of our biggest ever Charity Concierge season across the summer of 2026 providing support for volunteer recruitment and management, and critical on-site support at various festivals

• Support the Child. org team with the delivery of Ride Africa in November 2025; providing valuable support to participants and managing enquiries/requests. 

• Big Give Campaign 2025: support the Communications Officer to hit our Big Give Christmas Challenge appeal target, leading on the timely thanking of donors and supporting the promotion of the appeal through social media and newsletters

• Other events support: support the Events Officer to plan 25th birthday celebration and supporter event in London (The Shindig) and the mentoring and stewardship of our first ever London Marathon team. 

Key Responsibilities: 

• Event management support (60%)

  • Event management

    • Procurement support: follow procurement plan and guidelines to source equipment, ensuring delivery to budget and within allocated time frames. 

    • Budget management: log and monitor expenditure across all events, being sure to keep us on track and in line with budget.

    • Equipment management and stock takes: responsible for looking after and ensuring safe storage and tracking of equipment to maximize longevity. 

    • Regular project support: track and follow project management plan for event delivery; work with the Events Officer to prioritise and allocate tasks and resources. 

    • On site support: support the Events team to deliver our flagship events: Ride Africa and Charity Concierge. This includes events set up: erecting gazebos, driving, loading/unloading.

    • Volunteer/participant management. Managing volunteers and participants at our events. Be the first point of contact for queries, respond to challenges and manage day-to-day morale throughout the events 

• Participant management: 

  • Support the Events Officer to track, measure and manage participant recruitment across our Events Programme 

  • Support the Events Officer with participant communications pre and post event, across Mailchimp, WhatsApp, email and more

  • Fundraising support: track fundraising through third party platforms such as JustGiving and Enthuse, ensuring event fundraising totals are up to date; mentor and support events fundraisers with exceptional stewardship.

Fundraising administration and stewardship support (30%)

• Update digital resources (fundraising pages, website, WhatsApp groups) and maintain digital templates and documentation. 

• Deliver high standards of supporter care, including responding to general correspondence (email and phone) and queries regarding fundraising, and ensuring timely thanks to donors.

• Fundraising administration, reconciliation and reporting: ensure Donorfy records are up to date, accurate and kept in accordance with GDPR requirements. 

• Big Give campaign support: track and monitor campaign donations through the Big Give campaign; with the Communications Officer ensure timely thanking and brilliant stewardship of donors. 

Events Marketing support (10%): 

• Social media and digital design tools: use Canva and Hootsuite to publish regular posts to the Charity Concierge and Ride Africa socials (Instagram, Facebook and TikTok), to increase reach, engagement and sign ups.

• Research and develop relationships within the local and surrounding communities to increase support and fundraising income through event participation.

• Work closely with the Communications and Fundraising Officer to keep event websites up to date and make changes to any pages where necessary.

Person Specification

Skills and experience: 

• Excellent organisational and time management skills

• Exceptional interpersonal skills, especially your ability with a variety of people and audiences

• Ability to work effectively with colleagues and partners at all levels across the organisation, in both the UK and Kenya

• Ability to successfully manage multiple tasks and a busy inbox

• Experience of delivering and working to targets

• Previous experience of working (or volunteering) within the charity or events sector

• Experience of participating in or supporting the delivery of challenges/events

• Experience of public speaking and giving presentations

• Experience of fundraising - whether through personal or team challenges, participating in events, volunteering or personal support of a charity

• Digital literacy: knowledge of Google Workspace or equivalent, social media platforms including Instagram, Facebook and Tik Tok; 

• Experience working with and managing volunteers or supporters (desirable)

• Knowledge of fundraising regulation and delivering best practice in relation to challenge events (desirable)

Working for Child. org

Benefits include:

• 25 days’ annual leave, plus three days’ between Christmas and New Year when the office closes;  additional half day birthday leave and length of service days

• Flexible, hybrid working (our standard day runs from 8am-4pm; office available 5 days/week; we tend to work in office Tues-Thurs) 

• Travel to Kenya for key fundraising events

• Access to HR discounts and perks

At Child. org we welcome and value difference, determination and open communication. We want to build our team to represent a variety of experiences, perspectives and skills who, ultimately, are united by a passion to make an impact and spark progress in maternal and child health. We do things with a sharpness and a deep understanding of how to provide value to everyone involved. You’ll need to bring that kind of value with you. You need to be walking in the door excited about the opportunities you can open up for us. If making your mark on this sector is important to you, if you’re ready to be part of real change, then get in touch.