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Operations & People Support Officer
Reporting to: Operations & People Team Leader
Salary: £26,066 – £30,523
Hours: 37.5 hours per week
Contract: Permanent
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Job Purpose
This is an exciting opportunity to be at the heart of the Charity’s operations. You will be the first point of contact for supporters and will deliver outstanding customer care and donor stewardship.
You will build strong working relationships with Charity colleagues, donors (existing and potential), volunteers and Trust staff. The role supports the fundraising teams, assists with the hospital and online shop, and plays a key part in coordinating and administering the Charity’s volunteering function. You will also provide vital People (HR) administration and process support.
Main Duties & Responsibilities
Fundraising & Office
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Undertake day-to-day administrative tasks as directed by the Operations & People Manager and Team Leader, including preparing letters, reports and memos to a high professional standard.
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Handle sensitive information appropriately, maintaining confidentiality at all times.
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Deal with all incoming telephone enquiries in a professional and helpful manner, directing calls correctly and taking accurate messages.
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Support the efficient running of the public Charity office by welcoming donors and visitors in a friendly and professional way.
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Provide excellent customer care and donor stewardship in every interaction.
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Manage incoming mail, ensuring it is opened, distributed and responded to promptly.
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Process donations in line with established receipting procedures.
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Adhere to audit procedures and liaise with the Charity’s auditors.
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Maintain filing systems, ensuring safe storage and regular archiving of records.
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Support the senior management team, including organising meetings and room bookings.
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Undertake banking procedures, ensuring donations are accurately recorded and banked.
Hospital & Online Shop
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Process online shop orders in a timely manner.
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Run regular online sales reports for the Operations Manager.
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Support the management of the hospital and online shop, ensuring stock levels are maintained and products are well presented.
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Provide customer service in the hospital Atrium shop and support front desk cover as required.
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Cash up the till, ensuring all sales are accurately recorded and passed for banking.
Database Support
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Process donations on the CRM database, liaising with fundraising teams to ensure accuracy, including online platforms.
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Produce analytical reports from the fundraising database for audit purposes.
People / HR Support
Provide People/HR administrative support in the following areas:
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Recruitment, including coordinating recruitment and induction of new starters.
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Volunteer coordination, ensuring a robust process from expression of interest through to induction.
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Ensuring all staff have DBS checks in line with Trust requirements.
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Administration of staff annual leave and absence reporting.
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Creating staff correspondence, including pay award, furlough and other required communications.
Other Duties
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Act as an outstanding advocate for Alder Hey Children’s Charity, in line with organisational values.
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Be an active and supportive team member, contributing to team development and collaborative working.
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Attend and support fundraising events where required.
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Undertake any other reasonable duties as requested by your line manager.
Person Specification
Qualifications, Knowledge & Experience
Essential
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Experience managing a demanding and varied workload.
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Proven experience handling cash and working within audit and procedural controls.
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Strong customer service background.
Desirable
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Experience working in a charity.
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Experience using a CRM system or database.
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Experience using Shopify or other online sales platforms.
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HR experience or qualifications.
Skills & Attributes
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Commitment to equality, diversity and collaborative working.
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Excellent written and verbal communication skills.
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Ability to build strong working relationships.
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Self-motivated with a positive attitude in a fast-paced environment.
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Highly organised, adaptable and able to manage shifting priorities.
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Able to work effectively both independently and as part of a team.
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Strong understanding of data protection and confidentiality.
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Excellent IT skills, including Microsoft packages.
Additional Requirements
Essential
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Strong interest in working for a children’s health charity.
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Commitment to the values of Alder Hey Children’s Charity.
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Willingness to get involved across the Charity.
Desirable
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Willingness to occasionally work outside normal office hours.
Our Values
At Alder Hey Children’s Charity, our values guide everything we do. By being courageous, working together, being passionate and creative, we ensure our hospital can deliver the very best care for young patients and their families.
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Courage: We try new things, take risks and speak up. We are accountable and unstoppable.
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Together: We work as one team, celebrate diversity and empower one another.
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Passion: We care deeply about what we do and inspire others.
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Magical: We are creative, child-led and create special moments that go the extra mile.
Four-Day Working Week
In April 2025, the Charity adopted a four-day working week. Staff previously working 37.5 hours now work 30 hours over four days. This supports a healthier work-life balance while continuing to drive growth and success.
Additional Information
This job description outlines the general nature and level of work expected. It is not exhaustive and may be amended to meet the Charity’s needs.
Alder Hey Children’s Charity is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. Reasonable adjustments will be made for applicants with disabilities. The Charity is committed to safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025 – now 6 years in a row!
The HR Officer will provide expert support and advice to operational management in all areas of HR whilst consistently demonstrating HR best practice. The HR Officer will be the initial point of contact for all operational HR related matters.
Occasional travel to team meetings across the region.
Interviews will take place via Microsoft teams.
About the role
Your main duties will include:
- Providing first level advice and guidance on HR Policies and procedures, employment law and employee relations issues with the guidance of the HR Services Manager as required
- Advising and supporting Business Support Managers with disciplinary, grievance, absence management, and performance improvement cases.
- Ensure the provision of appropriate, timely and accurate management information to support strategy development, management decision making and improve the effectiveness of HR Services as and when required.
- Review sickness absence and undertake relevant interventions, including referrals to Occupational Health and advice to Managers on phased return.
About you
The successful applicant will have:
- Qualified or working towards CIPD
- Experienced in developing metrics and reports with data analysis ability
- Excellent working knowledge of Excel, Word and Outlook
- Experienced in supporting managers with ER cases
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays)
- Staff discount shopping scheme ‘Rewarding Dimensions’
- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
- Employee Assistance Programme
- Pension scheme
- Long Service Awards
- Qualification scheme
- Employee recognition scheme 'Inspiring People'
- Discounted health and dental cover
- Life Assurance
- Bike to Work Scheme
- Season Ticket Loan
Apply now
- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job DescriptionWe’re looking for an HR Advisor to join our HR Business Partnering team and make a real difference in a mission-led organisation. In this role, you’ll support the delivery of a professional, high-quality HR service to the Caring Services directorate, working closely with HR Business Partners to help managers and teams navigate a wide range of people matters.
You’ll provide trusted, practical advice to managers and employees on the full spectrum of HR and employee relations issues, underpinned by sound employment law knowledge and best practice. From managing absence and performance issues to supporting formal ER processes, you’ll play a key role in enabling managers to act confidently, fairly and consistently.
This role offers a collaborative environment with strong support from your Business Partnering colleagues, while also providing significant flexibility and autonomy in managing your daily responsibilities.
Your Impact:
Working in partnership with HR colleagues to deliver a responsive, high-quality HR service aligned to regional needs and wider organisational objectives.
Providing professional advice and hands-on support to managers on misconduct, capability, absence and performance matters, including acting as the HR representative at disciplinary and performance meetings.
Proactively managing short- and long-term sickness absence cases, liaising with Occupational Health and supporting managers to take appropriate action.
Preparing and analysing HR management information and reports to support senior leaders in identifying trends and developing effective action plans.
Working closely with Payroll and HR Services to resolve queries within agreed timescales and ensure a smooth employee experience
Supporting local recruitment activity, HR workshops, and project work as required.
Key Criteria:
Solid experience in a generalist HR role, providing advice to managers on best-practice HR approaches, including change management.
Recent experience working in a fast-paced, multi-site organisation.
Strong communication and interpersonal skills, with the confidence to handle sensitive and complex employee relations situations professionally and tactfully.
Excellent organisational and time-management skills, with the ability to manage competing priorities and work autonomously.
Good working knowledge of current employment legislation and its practical application.
Experience working with trade unions is desirable.
Experience within healthcare, social care or the charity sector is an advantage, but not essential.
CIPD qualification (or working towards one) or equivalent practical experience.
Please see the full job description .
Additional InformationApplication & Interview Process
As part of your online application, you will be asked for a CV and complementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: 8 Feb 2026. We encourage you to apply early as we may close the application process sooner, once we receive enough qualifying applications.
Salary: £30,000-35,000 per annum, depending on experience
Contract: Permanent, 35 hours per week
Based: Home-based in Wales and the Southwest with regular travel to our Wales Hospice and Tiverton offices.
Benefits you’ll LOVE:
Flexible working. We’re happy to discuss flexible working at the interview stage.
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities.
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior People Officer – Employee Relations & Learning and Development
Part-time (21 hrs/week) | Permanent | Remote (UK-based, with occasional travel)
Salary: £39,597 (Full time equivalent)
MLC are partnering with a public sector organisation to recruit an experienced Senior People Officer to join their small, collaborative People team and play a key role in supporting managers and employees across the organisation.
This is a hands-on generalist role with lead responsibility for employee relations and learning & development. Working closely with the People Manager, you will act as a trusted adviser to managers, independently manage a varied ER caseload, and help shape a positive, inclusive and legally compliant workplace culture. You will also lead on coordinating organisational learning and development activity, supporting manager capability and continuous improvement.
Key Responsibilities:
- Be the first point of contact for employee relations matters, managing cases such as sickness absence, performance, conduct, probation and grievances
- Advise and support managers through formal processes, including investigations and hearings
- Prepare clear, high-quality HR documentation and correspondence
- Lead on planning, coordinating and evaluating learning and development activity, including mandatory training
- Provide practical HR advice across the employee lifecycle
- Support people data reporting, policy development and continuous improvement of People processes
- Develop clear internal People communications to support managers and staff
About you:
- CIPD Level 5 qualification (or equivalent experience)
- Solid experience working as an HR generalist across the full employee lifecycle
- Proven experience independently managing employee relations casework
- Strong working knowledge of UK employment law and HR good practice
- Excellent communication and organisational skills, with sound judgement and attention to detail
- Confidence supporting and advising managers in complex or sensitive situations
- A strong commitment to fairness, inclusion, confidentiality and respectful working relationships
Some benefits include:
- 30 days + Bank Holidays (prorated for part time employees)
- Home working allowance of £26 per month
- Generous and encouraging Maternity and Paternity leave
- Strong flexibility around the core working hours of 10am – 4pm
This role would suit someone who enjoys balancing operational HR work with the opportunity to influence culture, capability and learning, and who is comfortable working with a high degree of autonomy in a small team.
We are committed to equality of opportunity and welcome applications from candidates from underrepresented backgrounds. For any additional questions, please reach out to Annabelle at MLC Partners.
We're looking for an experienced and proactive HR Advisor to join our team on a 12-month fixed-term contract, starting as soon as possible. This role is ideal for someone who is confident working independently, enjoys building strong relationships, and can provide high-quality HR support across a regional workforce.
As our HR Advisor, you'll provide practical, people-focused guidance to managers and employees across a variety of HR areas. You'll work primarily from home, with very occasional travel to sites within the region (typically in Kent and surrounding areas)
Key Responsibilities
- Provide day-to-day HR advice on employee relations matters, policies, processes, and best practice
- Support managers with sickness, performance, conduct, and capability cases
- Guide and coach stakeholders to build confidence in managing people-related issues
- Coordinate and support HR processes including onboarding, contract changes, and employee lifecycle administration
- Work collaboratively with the wider HR team on projects and continuous improvement initiatives
- Maintain accurate HR records and ensure compliance with legislation and company policies
We're looking for someone who is:
- Experienced in an HR Advisor or similar generalist role
- Confident managing ER cases from start to finish
- Knowledgeable about UK employment law and HR best practice
- A strong communicator, able to build trust and credibility quickly
- Self-motivated, organised, and comfortable working remotely
- Ideally based in Kent or nearby for ad-hoc travel to local sites
CIPD qualification for this role is not essential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are the only environmental charity working across the entire length of the River Severn. Our work is bold, ambitious, and rooted in science and community action. From urban streams to remote upland headwaters, we are tackling the biggest challenges facing our rivers through restoration, education, and collaboration.
Your Role
As Senior River Engagement Officer, you’ll take a leading role in our Community Engagement team – designing and delivering creative programmes that connect people with rivers and inspire action for nature. You’ll manage and mentor a growing team, develop exciting new projects, and secure funding to make them happen.
Working in one of our operational catchments, you’ll build partnerships with schools, businesses, and communities, while delivering hands-on engagement activities – from citizen science and volunteering to wellbeing initiatives and outdoor learning. This is a unique opportunity to shape the future of community engagement at Severn Rivers Trust.
What you will do
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Lead ambitious engagement programmes – from school learning and family events to volunteering and river health monitoring.
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Manage and mentor River Engagement Officers and freelancers, fostering an inclusive and supportive team culture.
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Develop new projects and secure funding, turning bold ideas into real-world impact.
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Champion nature-based solutions and river wellbeing, helping communities understand how rivers support climate resilience and biodiversity.
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Build partnerships across sectors, working with schools, businesses, and community groups to create shared benefits for rivers and people.
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Act as the local lead for your catchment, delivering engagement that reflects local priorities and inspires action.
Who We Are Looking For
This is a senior role requiring proven experience in community engagement and project management. You’ll need:
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A strong passion for rivers, wildlife, and nature conservation.
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Experience leading engagement programmes such as citizen science, volunteering, education, or wellbeing initiatives.
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Confidence in managing and mentoring staff or volunteers.
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Excellent communication skills – able to engage, inspire, and influence a wide range of audiences.
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Strong project management skills, including planning, delivery, and monitoring of multi-strand programmes.
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Ability to build partnerships and work collaboratively across sectors.
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Willingness to travel regularly within your catchment and work occasional evenings/weekends.
A full UK driving licence and access to a vehicle insured for business use is essential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a HR Assistant to support the continuous improvement of care and services within our hospice.
This is a rewarding role for someone who is passionate about people and ensuring the highest standards of care for patients, families, and staff.
About the Role
Hours per week – 22.5 hours per week
Salary - £12.27 per hour
Working closely with managers and the wider team, you will play a key role in supporting processes across the hospice. You’ll help us stay compliant, learn from feedback, and keep improving how we support our people and processes.
Key responsibilities include:
- Supporting managers in meetings and offering guidance and support through processes
- Maintaining accurate records and minutes of meetings
- Assisting with recruitment
- Supporting policy reviews and document control
- Helping coordinate training and development across the wider team
- Liaising with teams across the hospice to support process improvement initiatives
About You
We’re looking for someone who is:
- Highly organised with strong attention to detail
- CIPD Level 3 qualified (minimum)
- Confident using IT systems, databases, and Microsoft Office
- Able to handle sensitive information with discretion and professionalism
- A strong communicator with a collaborative approach
- Committed to the values of hospice and palliative care
Previous experience in HR, healthcare, or a regulated environment would be an advantage, but we also welcome applicants with transferable skills and a willingness to learn.
Please apply by submitting a completed application form to our HR department
Halton Haven Hospice is an Equal Opportunities Employer
All appointments are subject to Disclosure Barring Service checks
We reserve the right to close a job advert early where sufficient applications have been received.
The client requests no contact from agencies or media sales.



