Human resources jobs

About the role:

Are you a dynamic and proactive leader with a passion for creating well-run, welcoming and efficient workplaces? We’re looking for a Facilities Manager to join our team and take the lead in delivering high-quality facilities services across all our sites. You’ll play a vital role in ensuring our offices and reception services run smoothly, our contracts and suppliers deliver real value, and our teams have the spaces and resources they need to do their best work. From overseeing health and safety compliance to managing refurbishments and new office setups, you’ll be at the heart of the organisation’s operational success.

Reporting to the Director of Finance, IT and Facilities, you’ll manage a small, dedicated team and work closely with managers across the organisation. Whether it’s planning a site move, tendering a major contract, or helping staff meet their health and safety responsibilities, your work will directly support our mission and the delivery of frontline services. If you thrive in a busy, varied role where no two days are the same, and you’re excited by the chance to make a real impact, we’d love to hear from you.

About you:

• Experience and understanding of facilities management processes.
• Broad knowledge of technical issues in property management.
• Qualification in Health & Safety relevant to the management of office and accommodation premises.
• Experience of procuring facilities related contracts for goods and services and of managing the performance of subcontractors.
• Experience of managing staff and of delivering quality customer services to internal customers.
• Experience of developing and working with Policies and Procedures in relation to facilities management processes.
• Strong communication, influencing and negotiation skills.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

PLEASE NOTE: We will invite suitable candidates to interview as applications are received, therefore please submit your application as soon as possible. We reserve the right to close the advert early if a suitable candidate is identified. 

There will be a second stage in person at our head office in Kings Cross for progressed candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

At YMCA Sutton Coldfield, we transform the lives of young people with support, respite and safe spaces. We’re looking to recruit an enthusiastic HR and business support professional who can help us make a big difference to the lives of young people in Sutton Coldfield and Birmingham. This interesting and varied role provides business support to our strategic management team and service delivery managers, ensuring our administrative processes work well to provide a high-quality service.

As a dynamic youth work charity, keeping children safe informs everything we do so there’s a significant focus on human resources management. You’ll ensure we do this well and can demonstrate we are fully compliant with internal and external standards.

We are a friendly, inclusive organisation with policies, working arrangements and benefits that support staff wellbeing and learning.

Grade 12 - £52,287 - £60,831 (pay award pending)

Hybrid – Risley Moss, Birchwood, Warrington, WA3 6QX is the office location.

Trees and Woodland Operations and Strategy Manager– The Mersey Forest team, employed by Cheshire West & Chester Council

Cheshire West & Chester Council invites applications for the crucial Trees and Woodland Operations and Strategy Manager position within the Mersey Forest Team. This role is instrumental in advancing our landowner engagement and support services across the Mersey Forest area, in alignment with our long-term strategic plan, to create well-wooded landscapes that benefit people, nature, and a thriving economy.

The Mersey Forest, established in 1991, is a growing network of woodlands and green spaces across Cheshire and Merseyside. Over the past three decades, more than 10 million trees have been planted, transforming the landscape and providing numerous environmental, economic, and social benefits. This initiative has been at the forefront of promoting biodiversity, community engagement, and enhancing the well-being of residents, embodying a long-term vision for urban and rural regeneration. The Trees and Woodland Operations and Strategy Manager will play a critical role in continuing this legacy, contributing to climate adaptation efforts, and showcasing the value of our natural environment to people, nature and the economy, whilst championing the role that we all must play in protecting the natural environment, nurturing a wood culture.

Key Responsibilities:

• Oversee the development, execution and financial management of the annual Mersey Forest woodland establishment and Biodiversity Net Gain Programmes, developing and managing the delivery of a multi-year pipeline of projects
• Assist in formulating and implementing woodland management plans to uphold sustainable woodland management and conservation practices.
• Provide expert advice to local authorities, landowners, and other stakeholders on woodland establishment, management, and conservation, fostering collaborative relationships.
• Lead an annual multi-million-pound programme of Mersey Forest partnership planting schemes across the Mersey Forest area, ensuring compliance with the UK Forestry Standard and other regulatory guidelines. This includes leading and managing the woodland advisors, operations team and ecologist.
• Work closely with the Mersey Forest Director and various stakeholders, including the Forestry Commission and Natural England, to ensure clarity on the scale of sites requiring regulatory approval.

This position operates within a fully agile working framework, with a predominantly home-based working arrangement and an office base at Risley Moss, Warrington. The role of Trees and Woodland Operations and Strategy Manager presents a significant opportunity for a seasoned professional to contribute to one of the largest natural environment programmes in England, playing a leadership role at the local, regional and national levels.

Qualified candidates are encouraged to apply by submitting an extended CV and a cover letter that does not exceed two pages. They will become an integral part of a dedicated team committed to environmental excellence and community engagement, continuing the legacy of The Mersey Forest Partnership.

For more information, contact the Mersey Forest Team.

Closing Date 4th July 2025

An exciting position has arisen for a Payroll Officer to join a charity based in Maidstone that strives to support people with learning disabilities. The postholder will provide hands-on technical support in all aspects of payroll checking.

Please note that this role requires you to be available for interviews at short notice and to start immediately.

 Key responsibilities:

• Apply advanced payroll technician knowledge to verify and approve calculations by Payroll Officers and Administrators, ensuring compliance with charity standards
• Collate payroll data in a timely manner and update spreadsheets to monitor input progress
• Collaborate with the payroll team and Payroll Managers to run the final payroll accurately
• Review exception and comparison reports, taking action to resolve identified issues
• Monitor the payroll inbox as a team and identify any recurring trends or issues
• Run and interpret month-end reports to support accurate financial reconciliation
• Manage internal and external correspondence within required timeframes
• Reconcile and raise monthly payment requests for third-party payments (e.g., HMRC, unions)
• Attend team meetings to provide advice, support, and constructive feedback
• Keep workspaces organised by promptly signing and electronically filing documents
• Stay informed of statutory legislation and auto-enrolment guidance to ensure compliance
• Respond professionally to payroll queries from employees, HR, and external agencies
• Support the production of end-of-month and year-end statutory returns as required

Ideal candidate profile:

• Experience in credit control, including collecting payments from local authorities or similar entities
• In-depth knowledge of payroll processes, including tax, National Insurance, statutory legislation, and payments
• Strong working knowledge of Microsoft Office Suite, with intermediate skills in Excel
• Experience using payroll systems (knowledge of Iris/Earnie is desirable)
• Excellent attention to detail and strong verbal communication skills

Contract length: 12-month contract, with possibility to move permanent

Salary: £35,000 per annum

Hours: 35 per week

Working pattern: Office-based working with some hybrid flexibility

Location: Maidstone, Kent

Start date: ASAP

Agency Reference Number: J87689

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Job Title: Health and Safety Manager                    

Salary:                        Manager £38,500 to £42,550 at 0.6 of FTE three days a week (Flexible)

Contract length:        Fixed term contract 12 months (possibility to extend)

Location:                   Hybrid working at Bow with a day working at home (Flexible)

Responsible to:        Head of HR  

About us

Thames21 is a dynamic, rapidly developing and highly successful environmental charity which is committed to transforming the River Thames and its tributaries, working hand in hand with communities.  Today, this work has never been more important. The climate emergency will affect all of us and tackling its impact will require much greater focus on our river networks. Thames21 plans to ramp up our work in response.

Thames21 has strong finances, a skilled, motivated and growing staff team and an ambitious new Five-Year Plan to deliver. The charity will deliver increasingly resilient and healthy rivers in landscapes that are closer to their natural state with an abundance of fish and wildlife; empowering and working with people to bring multiple benefits to the natural environment, to individuals and to our communities.

The role

We are looking for an experienced part-time NEBOSH or IOSH qualified Health and Safety Manager, who will lead manage and develop our health and safety requirements and responsibilities around working outside and around water.

We have a health and safety management plan which following on from our Health and Safety audit, has outlined the framework for this role and what is needed to be implemented over the next 12 months.

Main duties and responsibilities

• Work with both Head of HR and Operations Manager on certain aspects of office Health & Safety with as and where necessary
• Project manage and deliver all requirements of the new created H&S Management Plan
• Work with managers on Construction Design Management (CDM) health and safety
• Track and ensure that risk assessments are being completed within teams for events and elsewhere where required in Thames21
• Work with HR and line managers to ensure that Standard Operating Procedures (SOPS) are created, updated and reviewed periodically
• Deliver the H&S induction session with new joiners when and where applicable
• Work with the Operations Manager to ensure vehicle checks are conducted in accordance with the vehicles policy, and that all drivers are trained in the use of the inspection checklists and all aspects of vehicle inspection.
• Compile a quarterly incident report to the Head of HR
• Manage the incident reporting system, escalating serious incidents (including risks) to senior management

• Manage a programme of safety audits to reporting these to the management team
• Manage and run the quarterly H&S group meetings and keep track of progress of actions that have been assigned
• Conduct training sessions on other related health and safety as and when required
• Other duties commensurate with the role

For more details on the role, please see the attached Job description. 

About the Role
We're looking for an experienced, confident, and highly proactive Office Manager to take ownership of the day-to-day running of our office and support the wider team. This is a role for an independent thinker; we want someone who sees what needs doing and just gets on with it.

You'll be the go-to person for keeping everything ticking over; managing relationships, handling facilities, supporting CEO and Honorary Officers, and jumping into a range of administration and support tasks. You’ll need to be comfortable using current IT systems and able to work across multiple platforms with minimal supervision. 

Job Purpose:
The Office Manager is responsible for the smooth running of the office and providing comprehensive administrative and operational support to ensure the charity meets its strategic and day-to-day goals. As part of a small team, the Office Manager plays a pivotal role in coordinating key functions such as HR administration, H&S matters, finance support, governance, facilities, and stakeholder communications.

About The Textile Institute
The Textile Institute is a leading institution dedicated to advancing the textile industry through education, research, and innovation. We are seeking a highly organised and proactive Office Manager to join our team and ensure the smooth operation of our office. 
The Textile Institute is the professional body for people and organisations working in the textile, clothing and footwear associated industries worldwide. For more than 115 years, the Institute has been bringing together professionals from all over the world for the exchange of ideas, and a social community promoting friendship among members. It is an international organisation governed by a Council representing members globally.

The Textile Institute is run democratically by and for its members all over the world by, the Trustees of the Institute, and representatives from Sections, Special Interest Groups and internal Standing Committees.

As a registered Charity with a Royal Charter the role of the Institute is to advance the general interests of the textile industry worldwide, more particularly in relation to the acquisition and application of knowledge for the benefit of mankind.

The role will be based at the Institutes international headquarters (TIIHQ) in the city centre of Manchester. 

Contract:  12-month maternity cover from Monday 18 August 2025, full time (35 hours per week) 

Salary:  £35,000 - £38,000 per annum 

Location:  Hybrid – Burford, Hartlebury, Radcliffe or Newport (Hybrid)

Closing date:  Sunday 22 June 2025 

Interview date:  30 June – 2 July 2025 

We’re looking for a confident and proactive Resourcing Partner to join our friendly, fast-paced Resourcing team on a 12-month maternity cover contract. 

More about the role

You’ll lead the full recruitment cycle across three key areas of Blue Cross – Rehoming & Fostering Services, Fundraising, Communications & Engagement, and Finance & Resources – using your expertise to shape campaigns, coach hiring managers, and deliver an exceptional experience for candidates and teams alike. 

What you’ll be doing 

• Leading inclusive, effective recruitment campaigns across a wide range of roles 
• Advising managers and shaping attraction strategies to bring in top talent 
• Writing compelling job adverts that reflect our purpose and values 
• Using direct sourcing, LinkedIn Recruiter, and networking tools to build diverse pipelines 
• Screening and assessing applicants to create strong, insight-driven shortlists 
• Coaching hiring managers and sharing best practice  
• Supporting Resourcing Administrators and covering when needed 
• Promoting our employer brand and connecting with underrepresented audiences 

This is a full-time role working 35 hours per week, Monday to Friday. It follows a hybrid working pattern, with a minimum of two days per week spent in the office — either at our Burford office or at one of our Rehoming, Advice and Behaviour Units in Radcliffe (Greater Manchester) or Newport — and the remainder working from home. We will ask which site you wish to be based at as part of your application. Please note that we are unable to consider full-time remote working or alternative site locations for this role. 

About you

You’ll bring solid experience in in-house recruitment, running end-to-end campaigns with confidence and care. You’re a great communicator, able to influence at all levels, and enjoy building trusted relationships. You’ll be collaborative, data-savvy, and thrive when working at pace. 

Essential Qualifications, Skills, and Experience 

• Previous in-house recruitment experience  
• Confident stakeholder management skills, with the ability to influence and build trust at all levels 
• A collaborative approach and experience working with diverse teams 
• Excellent written and verbal communication skills 
• A sharp eye for detail and the ability to pick things up quickly 
• A proactive, solutions-focused mindset and a resilient, can-do attitude 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Knowledge of inclusive recruitment practices and experience reaching underrepresented groups 
• Confidence using LinkedIn, CV databases, and job boards for direct sourcing 
• Familiarity with ATS platforms and recruitment data management 
• Knowledge of various advertising and recruitment methods 
• A good understanding of employment law in relation to recruitment, particularly around discrimination and reasonable adjustments 

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 22 June 2025.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

The Head of Operations will be part of the senior leadership team and support the CEO in the leadership, management and day-to-day operations of Sound Minds. They will deputise as required and make a significant contribution to strategic planning for the organisation, with a strong focus on operational activity. They will lead on all operational, health and safety, premises, IT, systems, human resources, governance, reporting and fundraising activity, whilst maintaining key relationships with external stakeholders.

Sound Minds is a creative place and the Head of Operations will need a passion for administration and organisation.

We are looking for an enthusiastic and highly organised individual to be responsible for our day-to-day office management.  This is a pivotal role in keeping our office running smoothly and providing a welcoming and safe environment for staff and visitors.

The role

The person will report jointly to the BIICL Director and the Director of Governance and Operations and will carry out the following duties:

General Management

• Overseeing daily office operations and maintaining a professional, welcoming environment.
• Being the first point of contact for calls, visitors, and general office enquiries.
• Handling outgoing and incoming mail and deliveries and ensuring efficient distribution.
• Oversight of facilities and day-to-day liaison with building management to ensure facilities are well-maintained.
• Purchasing of office supplies, furniture and non-IT equipment.
• Maintaining and reviewing insurance policies (with Director of Governance and Operations).
• Managing building access control systems and office security.
• Acting as a fire marshal and assisting with Health & Safety compliance, including workstation assessments for new staff and first aid training requirements.
• Leading on arrangements for social and team activities, e.g. staff Christmas party and other team building activities.

HR Administration

• Maintaining staff personnel files and holiday and sick leave records.
• Day-to-day management of staff recruitment including placing of advertisements and arrangements for shortlisting/interviewing.
• Assisting in the induction of new staff, volunteers and visiting fellows including maintaining and updating the induction pack and ensuring any compulsory training takes place (with Director of Governance & Operations).
• Co-ordinating arrangements for annual staff appraisals.
• Co-ordination of BIICL’s Volunteer and Visiting Fellow programmes (with Director of Training).
• Day-to day liaison with WorkNest (external providers of employment law support) including annual review of policies, contract and Staff Handbook.

Executive and Governance Support

•  Providing executive support to the BIICL Director, including diary management and correspondence, plus occasional assistance to Centre Heads.
• Acting as Secretary to the BIICL Management Board, including producing agenda, circulating papers and writing up action notes.
• Assisting with arrangements for major events such as the Annual Grotius and Weinrebe Lectures.
• Co-ordinating contributions to the Quarterly Research Bulletin.
• Other administrative assistance, as required.

Person specification

• Excellent organisational, administrative and communication skills.
• Ability to work professionally with senior figures outside the organisation.
• Proven track record as an Office Manager, or in a similar role, preferably with experience of working in a smaller organisation.
• A collaborative and collegial team player, with the ability to work flexibly across a range of areas.
• Can-do attitude with a high attention to detail.
• Good writing skills.
• Proficient user of office software (e.g. MS Office, Teams).
• Knowledge of health and safety standards and procedures.
• Some experience of HR administration (desirable).
• Experience of using CRM databases (desirable).

In this key role, you’ll support the smooth running of our charity by providing essential administration across HR, finance, fundraising, and delivery teams. From booking travel and supporting events, to managing policies, payments, and helping our internal systems run efficiently, your work will help our team deliver lasting impact on climate engagement and political advocacy.

You’ll be joining a warm, enthusiastic, and collaborative team, where your contributions are valued and your wellbeing is a priority. We’re committed to supporting our staff with flexibility, autonomy, and development opportunities in a genuinely inclusive environment.

What we offer:

• A permanent, full-time role with flexibility to support your work–life balance.
   

• Hybrid and flexible working options, including a 9-day fortnight.
   

• An inclusive culture and supportive team environment.
   

• Wellbeing support, pension contributions,generous 30 days annual leave plus bank holidays.
   

This is a great opportunity for someone looking to use their skills in organisation, communication, and systems to support a charity at the heart of climate democracy work. We’d especially love to hear from candidates local to Sheffield and those from underrepresented backgrounds.

SUMMARY

Position Title:  Operations Lead

Level: Level 4

Salary: £31, 320 - 36, 720 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton,  London (New office in Brixton)/ Remote working within the UK with at least 2 days work from our office (Pro rata for part time)

Contract: Part time (32hrs/weekly),  fixed-term contract for 2 years, with potential for extension and role expansion.

Hours: TAA has flexible working hours, with some expected evenings and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date:  As soon as possible (potentially August)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action. 

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective. 

This is why we are looking for an Operations Lead capable of envisioning the full journey of a young person through their time with The Advocacy Academy from the first activation point to whenever they choose to end their journey with us. We want someone who is excited work with us in creating an environment that supports our mission and aspiration for our young people.

We want our young leaders to win and to build real power across the UK that ensures that the generations that follow aren’t just inheriting our mess, but our equipped and ready to fix it. That is why we are looking for someone passionate, a trusted partner, and the go-to person who will support us in all aspects of facility management. Working closely with the Operations and Community team, you will be responsible for the physical spaces and infrastructure within TAA. This includes overseeing the maintenance, security, and functionality of the Liberation Centre, equipment, and physical assets. Your focus is on the efficient operation of the physical environment.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

AREAS OF RESPONSIBILITY

1. You will become a key member of the Finance, HR & Operations Team, including but not limited to:
   1. Supporting the Director of Finance, HR & Operations in maintaining and improving the relevant operational systems and processes.
   2. Supporting the Director of Finance, HR, and Operations in ensuring the delivery of our Liberation Centre strategy: working closely with the Community team to ensure the Centre provides a functional, welcoming, inclusive, and safe space environment for our staff, young people, and community.
   3. Building relationships with other departments, engaging with them to understand their needs, and communicating regular Operations updates.
2. You will ensure that your responsibilities run like well-oiled machines by being a conductor of the orchestra through becoming a key member of the Finance, HR and Operations team supporting the team to achieve their strategic objectives for the year:
   1. Provide Support for TAA’s facilities, including cost savings and ensuring a safe and conducive work environment for our staff, members, and community groups by:
      • Supporting the Director of Finance, HR, and Ops in ensuring the maintenance of our Liberation Centre, which includes: establishing protocols and processes for healthy work environments, supporting in making the space accessible and safe for all its user groups.
      • Supporting maintenance and safety checks are regularly carried out at the Liberation Centre, including security and fire systems, evacuation, and emergency drills.
      • Acting as the main point of contact with the council and centre manager and liaising on matters related to maintenance and repair.
      • Being the main point of contact for building contractors.
      • Supporting with identifying first aiders and marshals, acting as one of them, and ensuring that the first aid box is adequately stocked up at the Liberation Centre and that the fire extinguishers are within date.
      • Supporting the Director of Finance, HR, and Operations with the development of applicable risk assessment forms (e.g., general risk assessment for the Liberation Centre, fire risk assessment, COVID, remote work, employee wellbeing, incident report, etc.) and their completion as may be required.
      • Rolling out mandatory Health and Safety training courses and undergoing regular H&S training to keep your knowledge updated and informed of changes in regulations.
      • Ensuring the space is well-stocked, and holding our procurement practices 
      • Liaising with our cleaner and making sure that the relationship works well and that the cleaner is supported in their access of the space
      • Supporting the Community team in holding overall safety practices for the Liberation Centre 
   2. Provide Support on TAA IT infrastructure, to include but not limited to:
      • Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
      • Support the Finance, HR and Ops Director with planning for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.
      • Assist the Director Finance and Resources with monitoring IT and data protection compliance throughout the organisation, ensuring secure data storage, transfers, archiving and deletion.
      • Sourcing and Setting up laptops and phones for staff, and supporting staff in using tech as part of inductions.
      • Keep updated with changes in legislation that may need to be considered within The Advocacy Academy’s facilities and IT management.
      • Managing our trello project management tool.
      • Leading on tech repair via apple support or penelope for the staff team
   3. Provide HR support, to include but not limited to
      • Supporting the Head of People with DBS checks and the onboarding of new staff, ensuring they have the necessary information and equipment for their work.
      • Working with the Head of People to ensure that all our candidates have a great experience from the beginning to the end. 
      • Support with Office induction for new starters.
      • Supporting with planning social events.
      • Supporting on tech off  boarding for staff leaving
   4. Provide M & E Support, to include but not limited to
      • Coordinating and supporting the implementation of  monitoring, evaluation, and learning (MEAL) infrastructure across departments to track impact and efficiency.
      • Managing and optimising Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
   5. Provide Finance Support, to include but not limited to:
      • Be the main point of contact for our day to day Host finance administration. 
      • Supporting our team with generating sales invoices.
      • Monitoring and responding to our Operations and expenses and invoicing slack and email messages.
      • Processing invoices and expenses in a timely and accurate manner.
      • Supporting fundraising team with gift-aid reconciliation.
3. Share responsibilities for achieving our strategic objectives by upholding our vision, mission, strategy, ideology, and cultural values within your area and also across TAA, supporting on cross-departmental projects as needed:
   1. Embody our commitment to social and economic justice
   2. Role model upholding ideology, culture and value expectations across the organisation including but not limited to: leading by example across departments and during team days and role-modelling leadership, identifying new opportunities to the Director of Finance, HR and Ops and to the team and identifying risks to our integrity and authenticity in relation to ideology and culture
   3. Ensure that you work in tandem with and in support of other team members including but not limited to: encouraging collaborations across other departments with resources as needed
   4. Take responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA culture
   5. Take responsibility for pursuing your own development to build knowledge and skills to fulfil your role and areas of interest 
4. Governance and Compliance
   1. Work with the Finance, HR and Operations to prioritise and centre risk management in your portfolio: feeding into risk analysis and mitigation, identifying and escalating risks to the strategic objectives, taking the lead to mitigate risks early and thoroughly.
   2. Ensure understanding and compliance with TAA policies and practices and take the lead on their implementation within your portfolio

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

  IDEAL SKILLS & EXPERIENCE  

• Detail oriented 
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Microsoft Excel/ Google Sheets, Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Operations Lead role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY  

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Operations Leads entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the Operations Lead role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any

form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES  

• • Closing Date: The deadline for applications 27th June 2025 by 10am.

Please be aware that there will be two rounds of interviews (including an interview task) and we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

NOTHING ABOUT US WITHOUT US  

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

The Director of Finance and Resources is responsible for managing the charity’s finances efficiently and accurately, ensuring that all financial activities are carried out in compliance with statutory, regulatory and contractual requirements. Playing a key role in strategic planning, including planning for future budgets and allocation of resources in collaboration with the CEO and Board, the Director of Finance & Resources also leads on HR and IT for the Trust and supports the implementation of good governance practices. The role oversees the production of monthly management accounts, line-managing the Finance Officer who takes care of day-to-day financial functions. You will provide financial recommendations to the Finance & Audit Committee (which meets quarterly), ensuring that the Trust’s financial practices adhere to statutory regulations and legislation. The Director of Finance & Resources also leads on the Trust’s annual audit and production of Annual accounts, filed with the Charity Commission. For this role you will need to have strong experience in finance, accounting or a related field, demonstrating excellent analytical skills and numerical proficiency alongside capability to think strategically and facility to communicate effectively both verbally and in writing.

Everyone associated with the Trust works remotely and has always done so. Our team, Board, volunteers and partners are UK-wide and so meetings and events are held regularly in London and across the country. You will report to the CEO and line manage the Finance Officer. As a member of the Senior Management Team, you will regularly collaborate with our Board of trustees and, particularly, the Chair and members of the Finance & Audit Committee.

Some core hours will be required but a degree of flexible working will be possible. Some travel will be expected in order to attend in-person meetings. The Trust is committed to each team member’s professional development and offers regular opportunities to undertake formal and informal training.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.