Impact and insights manager jobs in Westminster, greater london

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £43,425 per annum

Hours: 35 hours per week 

Closing date: Tuesday 17 March 2026 

Interview date: Tuesday 24 March 2026 over video with a possible second stage in person on Friday 27 March 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Data and Insight Manager to help us build on this momentum. 

Data and Insights are core to our new and ambitious organisational strategy, enabling us to deliver meaningful, high-quality engagement with our audiences and maximise insight to drive impact as we work to find cures for type 1 diabetes (T1D) and support the community to live well until the day that cures are found. 

You’ll lead our data strategy, working collaboratively with teams across fundraising, marketing, digital, and supporter care, and ensuring we are making the most of our CRM, analytics, and automation tools to drive engagement and income. 

It's an exciting time - we want to make a step change in our approach to data to maximise value.If you bring high levels of experience in data management and database oversight, an ability to build reports and analysis to inform activity and a passion for embedding quality data governance, we'd love to hear from you.

This role presents a real opportunity to make your mark.Have you got the curiosity for data and to help us make an ambitious shift? If so, apply for this exciting role. 

Experience required 

You’ll have previous experience of: 

• Turning data into clear, actionable insights that drive business decisions. 
• Collaborating across teams to develop and embed insight into planning and delivery. 
• Using data to support delivery of supporter journeys and donor segmentation. 
• Improving data quality and reliability through cleansing and validation. 
• Ensuring strong data governance and GDPR compliance. 
• Managing a SQL database and supporting integrations. 
• Streamlining processes through automation tools like Power Automate. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to develop the skills, knowledge, mindset, and connections to create a regenerative, equitable and just future.

Key info:

• Based in London, UK

• Full-time (4.5 days at placement & 1 half day training weekly)

• £27,010 per annum salary

• Programme dates: October 2026 - September 2027 (50 weeks)

• Apply by Monday 18th May, 9:00 am (BST).

About On Purpose:

On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.

Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.

Programme structure:

Two 6 month placements 

• Through work placements with organisations driving impactful change, you'll gain hands-on experience tackling pressing social and environmental issues 4.5 days of the week. Some of our current partners include Better Society Capital, Great Yellow, BAFTA and VISA.

Weekly expert-led learning 

• Our intensive Learning & Development programme involves half a day, weekly in-person sessions led by experts from across sectors. The blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change. 

1:1 mentoring & coaching

• Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.

Join a supportive, impactful community

• You’ll be part of a tight-knit cohort of ~20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community with now 1000+ alumni, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Benefits:

• Earn a £27.01 k salary - On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs.

• Develop your ability to make an impact - Equip yourself with the skills and insights needed to drive meaningful change. Our alumni are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.

• Unlock purpose-driven career opportunities - Our Associates have moved into a range of impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation. 

• Standard UK holiday allowance

• A 3-day residential (expenses paid)

Who we’re looking for:

This programme is ideal for you if:

• You’re at a stage in your career where you’ve built solid professional experience and want to use your professional skills to create change in organisations, systems and beyond;

• you’re not currently in a career that aligns with your beliefs, but looking to transition into one;

• or you’re already in the impact sector and want to deepen your understanding of how systems and organisations work, develop the skills to lead transformational change, clarify your purpose and vision, and join a cohort and wider network of peers committed to putting purpose before profit.

Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK for the full duration of the programme

• Fluency in English 

• Office environment experience 

• Skills including project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

• Excitement and commitment towards building a career that helps transform our economy from profit to purpose.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications: Monday 18th May, 9:00 am (BST).

• Interviews will be held in mid-late June.

Job Title: Partnership Development Manager

Salary: £37,500.

Contract Type: Full time, 35 hours per week.  Compressed hours may be considered.

Working location: Home based. The role may involve some travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.  

Reporting to: Partnership Development Lead 

BACKGROUND   

Magic Breakfast’s mission is to champion and provide nourishing breakfasts that help children and young people learn and thrive. The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies. 

Magic Breakfast provides a nutritious breakfast to over 350,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target children most in need without barrier or stigma.

We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive. 

JOB PURPOSE 

As Magic Breakfast continues to expand its reach to support growing numbers of children and young people across the UK, increasing our fundraised income is essential. To help drive this growth, we are seeking a full-time Partnership Development Manager to join our high-performing team and secure new, strategic, multi-year corporate partnerships. 

The purpose of the Partnership Development Manager role is to work closely with the Partnership Development Lead to shape and deliver our new business strategy. The role will focus on identifying, cultivating and securing new strategic, multi-year corporate partnerships, developing tailored and compelling propositions for prospective partners, and collaborating cross-functionally with Brand and Marketing, Operations, Volunteering, and other departments across the Charity to successfully bring these partnerships to life. 

Experience securing five- and six-figure partnerships is a plus, but most importantly, we’re looking for a confident, creative, and outgoing self-starter. Someone who is comfortable building relationships, pitching with conviction, and passionately championing our mission to win new strategic partners. 

KEY RESPONSIBILITIES:  

Pipeline Development and Cultivation:   

• Build and manage a pipeline aligned to Magic Breakfast’s funding priorities, including restricted, unrestricted, and Gift-in-Kind opportunities, working closely with the Prospect Research Manager. 

• Secure meetings with prospective partners through creative outreach, networking, phone calls, and LinkedIn. 

• Cultivate prospects to conversion, tailoring messaging, approach, and engagement to each organisation. 

• Maintain accurate records in the database and ensure all risk screening, due diligence, and compliance with ethical and regulatory standards are completed. 

Planning, Pitching & Partnership Delivery 

• Research and understand each prospect’s strategic priorities to define mutually beneficial partnership opportunities. 

• Develop and deliver engaging pitches, proposals, and costed partnership plans. 

• Collaborate internally and with prospects to agree partnership vision, objectives, and KPIs. 

• Ensure contracts are appropriately prepared, explained, approved, and filed. 

• Facilitate smooth handovers of new partners to Account Managers or the Small Corporates team. 

General:  

• Work closely with the Partnership Development Lead and the wider team to contribute to the new business strategy, annual planning, and budgeting. 

• Collaborate with the Partnership Development Team to share ideas, troubleshoot challenges, embrace our test-and-learn culture, and support collective prospect development. 

• Maintain accurate forecasting in Salesforce, updating weekly to reflect progress and pipeline activity. 

• Monitor trends in corporate giving and competitor activity to identify opportunities and inform proposals.

• Build strong, collaborative relationships across the organisation to support partnership development.

• Actively participate in team meetings, supporting colleagues and sharing insights. 

• Represent Magic Breakfast at occasional external events. 

• Undertake other duties relevant to the role and adhere to all Magic Breakfast policies and procedures. 

PERSON SPECIFICATION 

Skills and abilities  

• Proactive relationship-builder: Able to drive your own prospect pool, understand donor motivations, and cultivate strong relationships internally and externally.

• Innovative and creative thinker: Brings fundraising/sales expertise and creativity/innovation to securing corporate support, especially in a challenging giving landscape.

• Confident pitcher and public speaker: Quickly grasps the work of Magic Breakfast and confidently presents it with passion to inspire and motive prospects to support.

• Results driven: Motivated by targets with a relentless drive to convert opportunities into lasting partnerships that ensure Magic Breakfast can reach more children at risk of hunger.

• Technical proficiency: Confident using Microsoft Office and other IT tools to support presenting, reporting, and forecasting. 

Knowledge and experience  

• Corporate partnership expertise: Understanding of corporate acquisition strategies, donor motivations, and the cultivation process to secure high-value, strategic partnerships. 

• Proven track record: Experience developing and managing significant partnerships to maximise income and long-term impact. 

• Target-oriented: Comfortable working to financial targets and delivering measurable results. 

• CRM & data management: Skilled in using a CRM e.g., Salesforce to record, track, and analyse prospect information. 

• Sector knowledge: Familiarity with the UK charity landscape, fundraising trends, techniques, and best practice to inform partnership development. 

Other  

• Passion and commitment to Magic Breakfast’s aim of alleviating child morning hunger as a barrier to learning. 

• Commitment to Magic Breakfast’s values and to Diversity, Equality and Inclusion. 

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work. 

Please see our website for more information.

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, HR @ magicbreakfast. com

Shortlisting - 23rd/24th March

Interview 1 - 30th/31st March

Interview 2 - 7th/8th April

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

This is your chance to lead the charge on impact! You will build and roll out our Monitoring, Evaluation, and Learning (MEL) framework to capture the real difference we make and share it with everyone from funders to supporters.

You will be the bridge between data and impact, translating insights into compelling stories that demonstrate our outcomes whilst strengthening our programmes, partnerships, and strategic direction.

We need someone who:

• Has humanitarian or not-for-profit sector experience
• Can spot trends, distil key insights, and turn them into actionable intelligence for fundraising and programme strategy
• Is passionate about improving the lives of displaced people worldwide
• Brings sharp analytical skills to optimise how we direct resources where they're needed most
• Can communicate data-driven insights in ways that build trust and inspire action

Your work will ensure that Choose Love's resources create maximum impact for displaced communities. If you're ready to combine your analytical prowess with purpose-driven work, we'd love to hear from you!

• Being based in London, United Kingdom (UK) and having the right to work in the UK is essential 
• Those who have applied to this role previously need not apply

Location: Hybrid (London-based)

Contract: Full-time

Salary: up to £38,000 per annum (dependent on experience)

We’re seeking an experienced, motivated Programme Manager with a passion for music and culture, and the confidence to drive projects forward in a small, collaborative team. 

This is an exciting time to join CDR as we grow nationally and you will play a pivotal role in shaping and scaling three of our core programmes at a time of real momentum.

The ideal candidate will have 5+ years experience in delivering music education programmes, be highly organised, and proactive.

CDR is an organisation committed to equity, diversity and inclusion in everything we do, from our programmes to our hiring practices. We particularly welcome and encourage applications from Black people and others who are currently underrepresented in the music and cultural industry. 

About CDR

CDR is a community-first music organisation working towards an equitable music industry for producers and artists. Founded in 2002, we have a 20-year track record of nurturing independent music makers and pushing UK electronic music forward.

We connect education with modern music culture, empowering people to create new music, define their sound, and release music on their own terms. Our programmes span schools, youth centres, grassroots venues and international collaborations — from Newham to Nairobi.

As a Black-led, London-based National Portfolio Organisation (Arts Council England), we are building the CDR Pathway: a cohesive journey that unlocks creativity in people at a young age and supports them to develop their creative practice throughout their lives.

This is an exciting time to join CDR: after recently becoming an Arts Council National Portfolio Organisation, we are rapidly growing our projects around the country. Building on 20 years of heritage in the UK underground music scene, there is a significant opportunity to push on further and grow CDR’s profile to establish ourselves as a leading music and education organisation nationally.

The Programmes You’ll Lead

Music Producer Club (MPC) – digital music-making for young people aged 12–18, delivered in schools, youth centres and online. Taught by ‘producer educators’ - working music producers we train to educate the next generation -, MPC builds creativity, skills and confidence while connecting participants with electronic music culture and the national curriculum.

Process – a development programme for women, non-binary and trans+ music makers. Structured across three strands for different abilities (Create, Define, Release), Process combines workshops, mentoring and masterclasses to build skills, confidence and community for underrepresented producers.

Out The Box (OTB) – hands-on analogue mixing workshops in leading London studios, giving emerging producers practical experience with desks, outboard gear and professional engineers while bridging digital and analogue production techniques.

Key Responsibilities

Programme Management

• Lead planning, scheduling and delivery of MPC, Process and Out The Box programmes and events.

Quality Monitoring & Evaluation

• Collect and analyse participant data, case studies and feedback, and drive solutions in response to pain points.

• Support continuous improvement by feeding programme insights into CDR’s evolving evaluation framework, learning outputs, and communications strategy.

• Ensure safeguarding, risk assessments and health and safety are adhered to across all programmes. Implementing training, good practice and further planning where necessary.

Strategic Development

• Work with senior management to scale and embed programmes nationally.

• Ensure programmes align with and contribute to the CDR Pathway, supporting participants to progress from entry-level engagement to sustained creative practice and professional development.

Person Specification

Essential

• Track record of managing and growing programmes in education, youth, or the arts.

• Strong organisational and time-management skills.

Terms & Benefits

• Full-time, hybrid working with a London office base.

• 25 days annual leave + bank holidays + office closure (Christmas week).

• Pension scheme.

• Training and professional development opportunities.

Reports to: CEO

We are looking a skilled Insights Analyst to transform our fundraising and supporter data into clear, meaningful insights that guide fundraising strategy. You will lead the development of our reporting suite, collaborate with teams across the charity, and help embed strong evaluation practices.

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You will design dashboards, build KPIs, analyse trends, and support teams to make evidence-based decisions. This role is ideal for someone who enjoys combining technical expertise with partnership working and strategic thinking.

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Contract

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• £40,000 - £45,000 per annum plus benefits
• Full Time (35hrs per week)
• Fixed Term (18 months)
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What You’ll Do

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• Build and maintain Power BI dashboards and KPIs
• Evaluate the performance and effectiveness of fundraising campaigns
• Analyse income trends and present insights to technical and non‑technical audiences
• Support teams to evaluate activities and embed data‑led decision‑making
• Work with stakeholders to understand insight needs and improve reporting processes

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What You’ll Bring

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• Strong Power BI skills (DAX, data modelling, Power Query)
• Knowledge of data modelling best practice
• Ability to turn complex data into clear, meaningful insights
• Experience with evaluation methods and KPIs, ideally in fundraising
• Excellent communication skills and attention to detail
• Ability to manage multiple priorities and document reporting processes
• Experience with fundraising CRMs (desirable)
• Strong SQL skills (desirable)
• Financial modelling or online performance evaluation experience (desirable)

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Full Job Description and Person Specification below​​

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: Monday 16 March 2026 at 09:00am

Interviews: w/c 23 March onwards

About Starlight

No one enjoys medical procedures, least of all children. From facing everyday vaccinations to the most serious of surgeries and chronic conditions, all children experience varying degrees of apprehension and fear. Feeling scared, powerless, or anxious in healthcare settings doesn’t just trigger a child’s emotions; it can create traumas that impact treatment success and that can have a life-long impact. Starlight’s aim is to transform children’s health through better experiences, by putting play at the heart of every child’s healthcare.

Evidence shows that play in healthcare can reduce anxiety, fear and even pain; it helps children engage and prepare for their treatment and cope better with procedures; it minimises trauma and contributes to a better experience; and supports children to have some sense of agency and control in an environment where these opportunities are limited. Play can also reduce the number of attempts to deliver treatment, the need for sedation and the need for repeat appointments. Prioritising children’s right to play in healthcare results in healthier, happier children who are involved in their own healing and recovery as well as more efficient treatment and care.

We work in over 900 healthcare settings across the UK with an ultimate vision to ensure that no child endures trauma in healthcare.

Our Strategy and the Professional Training & Development Manager role

Over recent years, we have been re-positioning Starlight from a wish-granting charity to a charity that supports children to experience the power of play in healthcare settings to improve their mental health and wellbeing. These changes have made an exponential difference to the immediate impact that we can achieve for children, as well as the opportunity to create real social value in the efficiency of treatment; and to our ability to advocate for long-term systemic change in the way children experience healthcare.

Central to improving children’s experience is having access to experienced and properly equipped play professionals. Through our Champions network and collaborative working across the healthcare sector, we have developed strong networks; shared best practice, offered opportunities for training and connection and raised awareness of the importance of play professionals and a culture of play in healthcare settings. Our Taskforce work with NHS England has also clearly outlined the need for workforce accreditation and development.

While we continue to advocate at a systemic level for the recognition of the play workforce and their need for a strategy for their development, this role is vital in providing more immediate and tangible support to the professionals who make our work possible. 3 The Professional Training & Development Manager will be integral in sharing Starlight’s knowledge of Play by training and developing key roles within health play settings to ensure Play becomes a foundation of every child’s health care journey. They will support wider understanding of the importance of a culture of play in paediatric healthcare.

Main purpose of the role

The main purpose of this role is to develop and maintain effective and mutually supportive relationships with health professionals, creating communities of practice and resourcing knowledge exchange across the sector. Through these relationships, you will deepen our understanding of the training and workforce development needs of play professionals and identify and develop opportunities for training and sharing of best practice, Working closely across the Children’s Services your work will contribute to raising awareness of the importance of a culture of play for children’s mental health and wellbeing and for the health and efficiency of the NHS.

You will report directly to the Head of Professional Training & Development and will line manage a coordinator.

The British Dyslexia Association is a national charity representing the voice of people with dyslexia. We work to influence government, shift public understanding and drive change in education, employment, health and wider society.

We’re looking for a part‑time Public Affairs & Policy Manager to lead our policy and parliamentary engagement work. This is a varied and rewarding role where you’ll help shape our influencing strategy, strengthen our relationships across Westminster and Whitehall, and ensure lived experience sits at the heart of our policy positions.

Although the role is broad and varied, you won’t be expected to manage everything all at the same time. A clear set of priorities will be agreed with the senior leadership team.

 Key responsibilities:

• Lead our parliamentary engagement strategy and political influencing.
• Build relationships with MPs, Peers, Ministers, advisers and key civil servants.
• Monitor parliamentary activity, policy developments and emerging issues.
• Prepare policy briefings, consultation responses and evidence‑based reports.
• Support our presence at political events, conferences and roundtables.
• Represent the BDA in meetings and sector forums.
• Work with colleagues, researchers and people with lived experience to shape strong, accessible policy positions.

What we’re looking for:

• Experience in public affairs, parliamentary engagement or policy influencing.
• Good understanding of UK Parliamentary and government processes.
• Proven ability to shape policy or achieve change within public bodies.
• Excellent communication skills and confidence building relationships at senior levels.
• Strong organisation, political awareness and a collaborative approach.
• Passion for improving outcomes for dyslexic people.

Flexible & family‑friendly working

We are a family‑friendly employer and welcome different working patterns, including the option to spread hours across the week. We encourage candidates to tell us what works for them.

Why join us? 

This is your chance to make a real difference by shaping policy, influencing decision-makers, and helping create a society where dyslexic people can thrive. You’ll work in a collaborative, supportive environment with colleagues who share your passion for positive change. 

Please view the job description for full details about the role, responsibilities, and person specification before applying. 

Closing date: 23 March 2026. We reserve the right to close the vacancy early if a high volume of applications is received, so we encourage you to apply early. 

Use of AI in applications 
We value the unique experience and perspective each candidate brings. While we understand that AI tools can be helpful in drafting applications, they can sometimes result in responses that feel generic or impersonal. This makes it harder for us to get a true sense of you. 

To help your application stand out, we encourage you to write your responses in your own words. If you do use AI tools to support your writing, please treat the generated content as a starting point rather than a final answer. Make sure your application genuinely reflects your experience and voice. 

RNCSF enables hundreds of vulnerable children each year to access the care, stability and education that prepares them for success in life--join our small and dedicated team to run the SpringForward programme for care-experienced post-18 success through university preparation and employment opportunities leveraging resources from the UK's top independent schools.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

Coach Core is an education and employment charity that improves the life-chances of under-represented young people across the UK, who experience barriers, discrimination and a lack of opportunities. We help people age 16-24 develop the skills, confidence and knowledge to unlock long-term employment opportunities through the power of sports apprenticeships. Since 2012, we’ve enabled over 1,100 young people to find meaningful employment across 21 UK locations.

Do you have exceptional skills in driving income through mass participation and special events? We are seeking an experienced, events fundraiser who organising events and stewarding supporters so that we can raise vital funds for under-represented young people.We are looking for someone who brings energy, creativity and exceptional organisation to help us deliver events that inspire, engage and raise vital funds for young people across the UK.

In this pivotal role, you’ll join our friendly Fundraising & Marketing team and take the lead on planning, promoting and delivering our challenge events programme – including the iconic TCS London Marathon and Coach Core’s own Sports Days, Golf Day and a 24hr National Three Peaks Challenge.

Your work will put you right at the heart of our mission. You’ll be the person who:

• empowers event participants to hit ambitious fundraising goals
• builds warm, lasting relationships with supporters, sponsors and partners
• ensures every Coach Core event (large or small) is well‑run, memorable and aligned with our values

Behind every successful fundraising event is someone who can hold all the moving parts together…and that’s where you come in. From recruitment and stewardship to logistics, on‑the‑day management and post‑event follow‑ups, you’ll make sure every participant feels supported and every event runs smoothly, safely and on budget.

If you love bringing people together, thrive in a collaborative environment and want to use your skills to help young people achieve things they never thought possible, this is an exciting opportunity to make a real impact.

Salary: £37,332 (FTE) £31,110 actual for 30 hours per week

Hours:30 hours per week – ideally over 4 days (flexible working considered)

Location: London / Hybrid

Holiday:25 paid holiday days per year (plus bank holidays) pro rata plus discrertionary days over Christmas period

Application Closing Date:  5:00PM Friday 13 March

Application Details:  

Your application should include:

• A copy of your CV
• A cover letter outlining why you are a strong fit for this role
• Two examples of past work you are particularly proud of, submitted separately, with a short explanation of why you have chosen them and how they demonstrate the skills set out in the job description

At Coach Core, we believe in the power of diverse perspectives. If you come from a different industry or background and bring fresh insights, innovative thinking, and a commitment to our mission, we encourage you to apply, regardless of not meeting all the criteria.

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.

Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.

You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.

2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire. 

You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £36,000 - £39,870 DOE (pro rata for part time)
• A working from home allowance of £300 pa is provided (pro rata for part time)
• Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 30 March 2026

About the role

The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.

This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.

Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.

Key responsibilities

• Designing and implementing a revenue-focused marketing plan
• Creating measurable campaigns and outcomes
• Imbedding best practice and upholding the brand, creative and tone of voice
• Line management – supporting and coaching a small team.

This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.

Your background

• Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
• Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
• Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
• Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
• Experience upholding and developing brand standards, creative quality and tone of voice.
• Strong stakeholder management skills, with experience collaborating across internal teams and external partners.

This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.

About the team

The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.