Impact jobs

Be Part of Meaningful Change

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
 

We are now seeking an Deputy CYP Lead to join our CYP Team at this pivotal time on a permanent basis.

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

About the Role:

We are seeking an experienced and committed Deputy Children and Young People (CYP) Lead to support the development and delivery of our therapeutic services at a pivotal time of growth and transformation.
 

Reporting to the CYP Clinical Lead, the successful candidate will play a key role in providing day-to-day leadership and guidance to CYP counsellors and therapists. You will help ensure that services for children and young people are consistently safe, effective, trauma-informed, and survivor-centred.
 

This is a varied and impactful role that combines clinical leadership, safeguarding oversight, service development, and line management. It offers a meaningful opportunity to contribute to shaping, strengthening, and expanding high-quality CYP services.
 

What You’ll Do

• Support the CYP Clinical Lead with assessments, allocations and case distribution across CYP pathways
• Provide clinical guidance and day-to-day support to CYP counsellors and therapists
• Line manage allocated CYP staff and contribute to recruitment, induction and staff development
• Oversee group work programmes, including family support groups
• Undertake the role of Designated Safeguarding Officer for the CYP team
• Deputise as Deputy Designated Safeguarding Lead as part of the rota when required
• Provide guidance on complex safeguarding concerns and ensure appropriate escalation
• Contribute to service improvement, contract delivery and performance monitoring
• Build and maintain effective relationships with external agencies and partners
• Deputise for the CYP Clinical Lead where required

About You

• Degree-level qualification in counselling or psychotherapy (or equivalent experience)
  Professional membership with an accredited counselling/psychotherapy body
  Minimum of 200 hours post-qualification supervised client work
  At least 3 years’ experience working with children and young people affected by rape and sexual violence
  Experience leading or supporting a team
  Strong knowledge of safeguarding legislation (children and adults)
  Completed Level 3 safeguarding training
  Experience in the Violence Against Women and Girls (VAWG) sector
  Understanding of trauma-informed, survivor-centred and feminist practice
  Experience working with diverse communities
  Ability to use data and outcomes to support service improvement
• Experience working with marginalised or under-served communities
  Knowledge of housing, welfare benefits or related legislationn

This role offers the opportunity to:

• Take the next step in your leadership journey
• Gain experience of safeguarding, clinical leadership and service development
• Support and develop a dedicated team of CYP practitioners
• Contribute to the future direction of CYP therapeutic services at RCSL
• Be part of a dynamic, creative and values-led organisation

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.

This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values

Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector.
 

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture
   

We are committed to removing barriers and creating an inclusive workplace.
 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs
   

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Director of Programmes and two other panel members.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

The role will initially be open for two weeks (until 12:00 noon on Wednesday 16 April 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

How to apply
Please submit your CV and a cover letter outlining your suitability for the role to in PDF format to our recruitment inbox.

AI in Job Applications 
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL:

• Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.

• To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.

• Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.

• Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.

• Significant line management and appraisal experience with the ability to effectively co-ordinate a team. 

• The ability to support staff to foster a positive working environment and deliver a high quality of service.

• Experience of recruiting staff, including inductions and training.

• Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. 

• The ability to work with clients online or by phone.

• Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.

• Experience of developing and maintaining working relationships with partner agencies and professionals. 

• Excellent organisational and planning skills.

• Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. 

• Excellent communication skills, both verbal and written.

• A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.

• The ability to keep accurate and confidential records of client work.

• Experience of being a client in a formal counselling relationship.

• Experience of and commitment to working with diversity.

• To have the capacity to work flexibly within a small professional team.

• The ability to manage own time and work load effectively.

• The ability to chair meetings

DESIRABLE:

• Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET),  brainspotting, trauma-focused CBT, and Rewind Technique.

• Experience of working within a community-based organisation.

• Experience of working with people that have used drugs or alcohol to cope with trauma.

• Experience of running therapeutic groups.

• Experience of delivering training. 

Primary Responsibilities

Salesforce Platform Management

· Day to day management of the Back Up Trust Salesforce system

· Implement and enforce data quality standards within Salesforce, including regular data cleansing, deduplication, and validation procedures to ensure the accuracy of information

· Create and manage flows and approval processes within Salesforce to automate business processes and increase operational efficiency

· Ensure security and compliance by continuously monitoring and managing user profiles, roles, and permissions

· Maintain comprehensive documentation of Salesforce configurations, data models, and integration processes.

· Work with various Salesforce applications (for example FormAssembly) to enhance Salesforce capabilities

· Stay updated on industry best practices and emerging Salesforce technologies, making recommendations for their adoption when appropriate

User Training, Support & Adoption

· Create and maintain user guides, training materials, process documentation, and knowledge resources

· Lead onboarding and refresher training sessions for new and existing staff

· Provide ongoing user support and troubleshooting to promote confidence and effective system use

· Identify gaps in user knowledge and recommend targeted training or process improvements

· Promote best practice use of Salesforce and associated systems across the organisation

· Gather feedback from users to improve system usability, processes, and adoption

· Champion a positive data culture and encourage consistent, accurate use of Salesforce across teams

· Develop a Salesforce adoption strategy to maximise organisational value from the platform

· Monitor system adoption and engagement, identifying opportunities to improve usage and staff capability

Reporting

· Develop dashboards and reporting frameworks that support operational performance monitoring and strategic decision-making

· Work with teams to define KPIs and reporting requirements across fundraising, services, finance, and engagement activities

· Support the development of a data-driven culture across the organisation

Governance & Data Stewardship

· Develop and maintain Salesforce governance processes, including change request management, release procedures, and prioritisation frameworks

· Support organisational compliance with GDPR and data protection requirements in collaboration with the Data Protection Officer

· Monitor and improve data governance practices, ensuring consistency of data standards across teams

Supplier & Project Management

· Coordinate system enhancements, testing, and deployments with Back-Up’s third-party Salesforce partner

· Support project delivery for future Salesforce developments and integrations

Data Protection Officer (DPO) Responsibilities

In addition to Salesforce and systems responsibilities, the postholder will act as Back Up's designated Data Protection Officer (DPO), providing leadership and oversight of data protection compliance across the organisation.

• Lead on compliance with UK GDPR and other relevant data protection legislation.
• Advise staff and leadership on data protection obligations, risks and best practice.
• Monitor compliance with organisational data protection policies, procedures and controls.
• Maintain and review the organisation's Data Protection Policy, guidelines and Privacy Statement.
• Promote a culture of data protection, data quality and responsible data management.
• Review and advise on Data Protection Impact Assessments (DPIAs) to ensure privacy risks are appropriately identified and managed.
• Act as the primary contact for the Information Commissioner's Office (ICO) and for data subjects on matters relating to data protection.
• Maintain and oversee the data breach register, ensuring incidents are managed and reported appropriately.
• Coordinate and oversee Subject Access Requests (SARs) and other data rights requests.
• Deliver training and awareness activities to support staff understanding of data protection responsibilities.
• Maintain up-to-date knowledge of data protection legislation and communicate relevant changes to the organisation.

Additional Responsibilities

In addition to Salesforce platform management, the postholder will play a key role in supporting the organisation's wider data, systems and digital transformation agenda. Responsibilities may include:

· Support the development and implementation of Back Up's wider systems and technology strategy, ensuring Salesforce integrates effectively with the broader technology landscape.

· Act as a subject matter expert on organisational data and systems architecture, helping to identify opportunities for system improvement, integration and automation.

· Support the evaluation, implementation and ongoing management of business applications beyond Salesforce, ensuring systems remain fit for purpose and aligned with organisational needs.

· Contribute to digital transformation projects, working with colleagues and external partners to improve processes, efficiency and user experience across the organisation.

· Monitor emerging technologies, including artificial intelligence (AI), and make recommendations on their appropriate and responsible adoption to support organisational objectives.

· Provide support and guidance on IT-related matters, liaising with external suppliers and managed service providers where appropriate.

PERSON SPECIFICATION

Experience

Essential

· Experience of managing the day-to-day operations of a Salesforce system; including expertise in change control and user support

· Experience of working on the continuous development of a Salesforce system

· Experience managing CRM-related projects or workstreams

· Experience of developing training and delivering workshops and one-to-one sessions with staff at all levels

· Experience of implementing, managing, monitoring and reporting on end-to-end security of Salesforce and integrated software applications

· Experience of developing effective working relationship with external development partners

· Experience of Salesforce within a non-profit context with Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· Experience with third-party form-builders such as Form Assembly

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Desirable

· Experience of a large-scale Salesforce implementation project in the Not for Profit sector

· Experience of working with email marketing platforms

Knowledge and skills

Essential

· Relevant Salesforce Administrator certification

· Project management experience, with demonstrable ability to deliver projects to time and budget

· Strong analytical skills and ability to design systems and processes to facilitate data analysis

· Knowledge and experience of UK data security law and principles

· Ability to communicate technical language to non-technical audiences, visually and verbally

· Able to demonstrate good judgment and use initiative, with high attention to detail to produce accurate work of a high quality

· Be an enthusiastic, approachable and confident team player, with a willingness to learn

Desirable

· Project management qualification

ABOUT THE ROLE

• Job Title: Services Coordinator
• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £25,750
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.  

WHAT YOU WILL DO:

As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

ABOUT YOU

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

BENEFITS

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions  
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.  

ABOUT US 

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Sunday 5 July.

Shortlisting date: Tuesday 7 July.

Interviews: Wednesday 15 and Thursday 16 July.

Please click the links below to view the job description, person specification and notes of guidance. 

Healthwatch

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public.

Healthwatch has a remit which covers all publicly funded health and social care services for adults and children.

The Advocacy Project delivers Healthwatch Brent, Healthwatch Westminster and Healthwatch Kensington & Chelsea – three of 152 local Healthwatch organisations. We’re building on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups.

About the role

In this role you will promote Healthwatch to local residents and stakeholders, and support people to get involved in our work. You’ll be a skilled communicator, comfortable networking and engaging with a diverse range of local residents. This role is primarily based in Westminster, and we’re looking for someone who can understand and relate to the diverse local population.

Your role will involve finding innovative ways to present the information the team gathers to key audiences. This will range from face-to-face conversations with partners and funders through to producing imaginative materials. This includes producing accessible reports and presentations to make sure we can maximise the impact of people’s feedback.

You’ll be responsible for a variety of internal and external communications for the Healthwatch Westminster producing impactful communications across all platforms including our website, social media channels and newsletter. You’ll also produce informative and engaging content for our websites, keeping it fresh and relevant for our diverse audiences.

As well as developing our online presence, you’ll own the Westminster engagement plan. This will involve identifying engagement opportunities, working with the Volunteer Coordinator to ensure we have good coverage at events across the borough, and getting out into the local community to promote our service and hear from local residents.

Working as part of a small team, you’ll be involved in many aspects of the organisation. You’ll need to be flexible, with a ‘can do’ attitude to meet the evolving needs of the service. You will need to work in close collaboration with our other Healthwatch services in Kensington & Chelsea and Brent, and occasionally support communications and engagement in those areas when the need arises.

Key responsibilities

Engagement

î  Develop a vibrant engagement plan for Healthwatch Kensington & Chelsea, ensuring that we reach a wide range of residents from different communities, with an emphasis on those most likely to experience poor health outcomes.

î  Develop effective relationships with local voluntary organisations and community groups to promote the Healthwatch service and carry out engagement activities and signposting sessions.

î  Practice culturally responsive engagement, demonstrating the ability to communicate and effectively interact with people across cultures with diverse protected characteristics, whilst maintaining openness and showing respect to people who have a different social or cultural background to your own.

î  Keep abreast of good engagement practice and actively seek out innovative ways to capture and express people’s views/experiences, including engagement techniques appropriate to different audiences.

î  Work in partnership with local community groups to support engagement in projects, including coproduction and joint communications.

î  Take a lead role in making sure all Healthwatch Kensington & Chelsea activities involve people from all sections of the community, including seldom-heard communities.

î  Work closely with the Volunteer Coordinator to ensure that volunteers are able to participate in engagement plans.

Communications

î  Create engaging and up-to-date digital media content across all digital channels, including web content, Twitter and Facebook.

î  Create regular newsletters and e-bulletins, circulating these to key stakeholders to support engagement.

î  Design reports, presentations and stationery templates for the Healthwatch service, making sure all materials keep to the Healthwatch brand guidelines.

î  Answer and respond appropriately to calls about the service, seeking guidance from the team where appropriate to give signposting support via phone and email.

î  Keep up to date with best practice from Healthwatch England, by reading, attending courses and networking.

î  Carry out any other tasks needed for the service to run smoothly, as directed by the Healthwatch Manager.

General responsibilities

î  Participate in team meetings, training and organisational development.

î  Contribute to monitoring reports.

î  Keep to our policies, including health & safety, safeguarding and risk regulations.

î  Work to our mission, vision, and values.

î  Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification

Essential

î  Good understanding of the NHS / social care, in particular the importance of patient voice and engagement for improving and developing services

î  Experience of carrying out community engagement

î  Experience producing communication materials for a variety of channels and audiences

î  Experience of working with diverse communities, particularly in Kensington & Chelsea/ North West London

î  Good understanding of health inequality and the role Healthwatch can play in reducing this.

î  Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders ranging from local residents, colleagues, partners, trustees and commissioners.

î  Excellent organisational skills, ability to take initiative and plan your own workload.

î  Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.

î  Willingness to attend further training and to adopt new procedures.

î  Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values

Desirable

î  Evidence of ongoing personal development and training related to the role.

î  Previous experience of working within a Healthwatch service.

î  Experience of creating visual content such as digital graphics or video.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident Committed and Mindful Employer.

The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting over 15,000 young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions.

The University Access and Digital (UAD) Programmes Assistant will provide core operational support to the UAD team. The role will support programme set-up, student applications, digital content, events, data processes and student communications across Sutton Trust Online, UK Summer Schools, Teacher Champions and other programme activity. The postholder will support the smooth running of core programme processes, maintain accurate records, support clear communication with students and partners, and provide reliable administrative support to the wider team. The role will suit someone who is highly organised, confident working with data and systems and able to work across several programme areas at once.

The role sits in the University Access and Digital team within the wider Programmes team. The postholder will be line managed by the Senior Programmes Manager: University Access and will work closely with colleagues across University Access and Digital.

Main duties
Events and programme delivery

• Assisting in the delivery of online and in person events for students, parents/guardians, and teachers across UAD programmes. This will include organising logistics, providing technical support, tracking attendance, supporting follow up activity and encouraging student engagement.

• Supporting Programme Managers to coordinate logistics and student communications for programmes, activities and events delivered online and in person.

• Supporting UK Summer Schools delivery, including student communications, partner liaison, logistical planning, student data, safeguarding administration and in-person or residential delivery where required.

• Providing cross-programme support where agreed with the line manager and aligned to University Access and Digital priorities.

Student and Stakeholder Communications

• Managing student facing inboxes and responding to routine queries from applicants, programme participants, parents/guardians, and teachers.

• Triaging more complex queries and escalating safeguarding, complaints or welfare related cases in line with internal processes.

• Creating, uploading, updating and quality assuring content on Sutton Trust Online, including checking copy, links, forms and student facing pages.

• Supporting the Communications Team to update and develop content on the Trust’s website, marketing materials and newsletters.

• Liaising with external stakeholders to support logistical and administrative elements of programme delivery.

Applications, administration and data

• Supporting applications to programmes and activities including using central data systems, checking applicant information, preparing student lists, supporting eligibility checks and sharing accurate information with internal and external stakeholders

• Maintaining accurate application, programme, engagement and communications data on Salesforce and other relevant systems.

• Supporting onboarding for new student cohorts including student lists, welcome communications, platform access and follow up with students who have not completed key steps.

• Supporting data quality checks, exports, feedback surveys and routine analysis for programme delivery, reporting and evaluation.

• Assisting in the design and delivery of administrative processes to support high-quality programme delivery throughout the student lifecycle.

• Helping to improve repeatable administrative processes by identifying recurring issues, documenting processes and suggesting practical fixes.

• Providing administrative support for internal and external meetings and training days including travel and room booking, taking minutes and logistics.

Person Specification

We welcome applications from individuals who have experience in:

• Has enthusiasm for and experience of working with young people from diverse backgrounds

• Has a high degree of initiative and the ability to take responsibility for projects with support

• Is organised and efficient with the ability to prioritise when working across multiple projects with competing deadlines

• Is adaptable and a quick learner

• Understands the importance of accurate record keeping and processes

• Working within or an understanding of the not-for-profit sector

• Excellent verbal and written communication and strong analytical skills

• High attention to detail and confidence working with data, spreadsheets and CRM or database systems

• Ability to follow processes accurately while also spotting where processes could be improved

We are also looking for an individual who:

• Has knowledge and experience of the higher education and/or education sectors

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Personable, flexible and discreet; able to fit into a small team

• Able to create engaging content in a variety of forms

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £30,800-£31,500

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• A DBS check may be required

Interviews

Applications should reach us by 10am, Tuesday 22nd June, with interviews being held at our London offices on Thursday, 2nd July.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack. 

We are looking for someone who is angry at injustice, who really believes in the ability of ordinary people to make change, who cares deeply about the institutions that are dotted across our neighbourhoods – the churches, mosques, schools, charities, youth groups, etc. - and who is motivated to share the craft of Broad-Based Organising with others. If that is you, we’d love you to join our growing team of organisers across the South-East of England and, more broadly, across the UK! We hope to work with you to build on already existing work in Colchester, Chelmsford, and Southend and support the building of new work across Essex. 

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. 

Citizens Essex is a relatively-young Chapter of Citizens UK, covering 3 main geographical areas: Colchester, Chelmsford, and Southend. Our ideal candidate for the position of Senior Organiser has high emotional intelligence, is curious about other people, politically astute, and is fundamentally relational. They will have a track record of making things happen, be able to work with a high degree of independence, are comfortable with uncertainty, and able to think strategically as well as operationally.  They will be interested in understanding and working with different sectors and types of organisations, as well as engaging with people from a wide range of faiths and cultures which are different to their own. They are an excellent communicator. They will learn and teach the craft of broad-based organising and be interested in receiving feedback to support their own development and growth. They will build and maintain relationships with a large number of leaders across the County and coach them to take action together on a common agenda.

Our ideal candidate will have a strong track record in enabling leaders from schools/colleges/universities and faith institutions to deliver on issues of social justice. 

Community Organising 

Through our theory of social change, called community organising, we train thousands of everyday people to lead change in their communities, equipping them with the skills to hold politicians and other powerholders to account. We are made up of 500+ member organisations in powerful alliances throughout the UK. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, trade unions and other civil society organisations.

Purpose

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

Main Responsibilities

A Senior Organiser is mastering the craft of community organising and taking increasing responsibility for developing major campaigns, managing budgets and managing staff. They operate with a high degree of independence and are significant contributors to CUK-wide functions such as training.  Senior Organisers model the broad-based community organising methodology in their work including the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change.

You will bring communities together to drive change both locally, regionally, and nationally. This role will work closely with local civic institutions, such as churches, mosques, schools, universities, unions and other community groups to:

• develop the leadership of people within those organisations - our 'leaders' who lead the campaigns we work on

• help them identify the changes they want to see and create strategies to win those changes

• strengthen institutions’ own abilities to achieve their missions.

This includes listening to members of the community to find common issues, engaging local decision-makers through meetings, and planning in-person ‘actions’, where you might hold those in power to account. All of this work is underpinned by the knowledge that everyday people have the ability to shape the world around them. This work will be rooted locally, but you will be a part of a bigger national drive to make change alongside diverse local alliances across the UK. In Essex, the work is currently focusing on the first Mayoral Election for the County but you will also work on other campaign priorities that are developed through the institutions you work with.

Working as a Senior Organiser for Citizens UK, reporting to Sebastien Chapleau, Regional Supervisor for the South of England and Wales, your main responsibilities will include:

Build relational power to further the goals of CUK

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2028 

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action

• Work effectively with local journalists and media outlets to further CUK’s goals

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex.

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex. 

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex.

• Develop a clear strategy to address the shared interests between TELCO and Citizens Essex Leaders (eg around the Lower Thames Valley, overlaps between RC and CoE Dioceses in East London and Essex, etc.). 

Identify and develop relational leaders prepared to act with others for the common good

• Work with and learn from the best veteran leaders on key actions 

• Play a central role in the development of primary leaders; creating plans with them that are carried out

• Nominate leaders for training on the core taster curriculum and for National Training

Strengthen institutions and develop BBOs

• Organise diverse alliances to work together locally but, most importantly, at chapter level

• Create/develop a leadership team of positional leaders and representatives from all institutions at chapter and local levels that are successful in combining action with growth. Work closely with the co-chairs to develop leader-led strategies. 

• Design organising strategies that combine internal & external action

• Ensure that core teams are developed across all institutions across the broad-based alliance to ensure that organising - rather than servicing - remains the top priority. 

Support leaders through the Cycle of Action to create change

• Take the staff lead on chapter-wide actions and campaigns; aiming to achieve significant wins at chapter/campaign level

• Facilitate Issues Workshops and Delegates Assemblies and, in the run up to May 2028, a Mayoral Accountability Assembly

• Develop strategies for significant impact; with comprehensive plans & tactics 

• Support actions, ensuring publicity, and facilitating high level negotiations 

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions

Contribute to CUK’s financial viability through effective fundraising & financial management 

• Recruit new dues paying institutions; negotiating annual membership dues and letters of understanding as required

• Recruit and work with large organisations; ensuring that they invest into the alliance and not solely internal delivery 

• Contribute to fundraising by securing £75k-£90k per annum overall, at least half of which should be ‘hard money’ from retention and recruitment of member institutions and strategic partners.

Contribute to effective teamwork

• Line manage other Organisers in Essex

• Attract and help recruit new Organisers

• Lead other Organisers or Associates in a manner that supports high performance by providing clear expectations and providing proactive coaching, support and accountability. 

• Teach entire training curriculum on National Training successfully; acting as a ‘Track Captain’ by providing meaningful feedback and support to other trainers

• Deliver sessions at Guild Days

• Produce all required reports and follow CUK’s procedures on time and to the required standards

Contribute to the Craft of Community Organising

• Schedule an average of at least 4 to 5 1-2-1 relational meetings into your daily schedule as a core part of your professional practice

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training;

• Contribute to the leadership of a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience.

Inclusion 

• Displays self-awareness of DEI issues and good practice. 

• Is alert to the impact on chapters and team members.

• Lead, support collaboration and acts within their area of responsibility and influence. 

• Support in the resourcing, evaluation, and reporting of DEI work, as relevant

Build relational power to further the goals of CUK

• Develop a comprehensive power analysis for Essex, particularly as the County will elect its first Mayor in May 2026 

• Develop and grow strong working relationships with power players at a county-wide level or sector, including journalists; taking the initiative to establish new relationships as required

• Conduct one-to-one relational meetings in order to develop relationships with leaders; demonstrating timely and effective agitation to stimulate action

• Work effectively with local journalists and media outlets to further CUK’s goals

• Develop a strategic plan to enhance people’s participation in public life as well as enhance non-partisan political and democratic practices across Essex.

• Develop a strategy built on an acute sense of how communities and institutions behave within, and across, the cultures and contexts of Essex. 

• Develop a plan that enables clear and impactful cross-institutional collaboration across Essex.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

• Bachelor’s degree in any subject or equivalent (D)

• Evidence of further and continuing study including a possible professional qualification (D)

Experience

• At least three-years employment track record of successful Organising (D)

• Demonstrated ability to lead a team; including motivating and developing more junior staff (E)

• Experience of risk taking to create a project/situation/event that illustrates your values (E)

• Experience of successful fundraising (E)

• Experience of successfully supporting young people in schools/colleges/universities to develop successful campaigns (E)

• Experience of successfully developing faith leaders across a range of denominations (E)

• Demonstrated ability to manage complex projects on time and to standard (E)

• Clear evidence of campaigns won and people developed (E)

Key skills and knowledge

• Ability to build and maintain relationships (E)

• Ability to inspire, motivate and lead (particularly people who are different than you) (E)

• Ability to organise yourself and others and to work responsibly in an unstructured environment (E)

• Financial management skills including ability to set and manage a budget (E) 

• Ability to use imaginative strategies to help improve disadvantaged communities (E)

• Ability to plan and organise under pressure (E)

• Ability to work with and relate to all types of people (E)

• Ability to teach and run workshops (E)

• Ability to develop the potential of others (E)

• Ability to communicate well verbally and in writing (E)

Personal qualities & values

• A passion for justice (E)

• A good sense of humour (E)

• A positive enthusiasm for working with faith congregations, trade unions, schools and other community organisations (E)

• Good judge of character (E)

• High levels of emotional intelligence (E)

• An interest in and experience of politics and public life (E)

• Able to work in a team (E)

• Willingness to work within accountable relationships (E)

• Self-motivated and adaptable (E)

Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance.

Please note that the role is Essex-wide and, as such, there is a practical expectation that the successful candidate will be able to drive between key locations across the county (with associated mileage costs being covered by Citizens UK). 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle.

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. 

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Fawcett is recruiting a Campaigns & Content Manager to help shape our campaigns and public-facing content at an important moment for women’s rights.

This is a manager-level role with real responsibility. You will support the development of campaigns aligned to our strategic priorities, create compelling content across channels, and help ensure our public-facing work is clear, engaging and rooted in tackling sexism and misogyny. We are looking for someone with strong content development and digital literacy, a digital-first approach to communications, and the ability to translate feminist, policy or social justice issues into accessible and impactful campaigns and content.

There is real scope for creativity and curiosity in this role. We are a small team, open to new ideas about how to use content and digital engagement to campaign effectively, build momentum and reach new audiences.

We know that women and people from marginalised backgrounds are less likely to apply unless they meet every requirement. If this role feels like a strong match for your skills and approach, we would encourage you to apply.

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.

We are looking for a highly motivated Volunteer and Engagement Coordinator to develop meaningful roles for volunteers across our delivery, and increase the external profile and reach of Arc.

From our base in the Hat Works building in Stockport town centre, Arc’s creative programmes provide life-changing opportunities for people experiencing mental health challenges and inclusive, welcoming spaces where they can develop a sense of belonging, reducing feelings of isolation and loneliness. 

This is an exciting opportunity to join our small, dedicated team and make a real difference to the lives of people facing mental health challenges. If you are a ‘can do’ person with great people skills and experience of inspiring, training or developing volunteers and engaging the local community, this is the role for you. 

Administrative Officer

Location: Ilford Redbridge IG1
Salary: £15 per hour
Contract:  Part-time – 12 months contract with possibility to renew
Reporting to: Operations Manager / Director

Join Our Team and Help Empower Women

Are you a highly organised administrator who is passionate about making a difference in the lives of women and their communities?

We are looking for an enthusiastic and proactive Administrative Officer to join our growing team. This is an exciting opportunity to play a vital role in supporting the smooth day-to-day running of our women’s support group while contributing to programmes and services that empower women, reduce inequalities, and strengthen communities.

As an Administrative Officer, you will provide essential administrative, operational, and programme support, helping ensure that our services are delivered efficiently and effectively.

About Us

Adanna Women’s Support Group is committed to supporting, empowering, and advocating for women from diverse backgrounds. Through our programmes, events, training, and community engagement activities, we help minority ethnic women build confidence, develop skills, improve wellbeing, and access opportunities.

Our work is driven by compassion, inclusion, and a commitment to creating positive social change.

About the Role

This varied and rewarding role will see you supporting a range of administrative, operational, and communication activities across the organisation.

You will be responsible for maintaining records, coordinating meetings, supporting programme delivery, responding to enquiries, assisting with event administration, and helping to ensure our team, volunteers, and beneficiaries receive excellent support.

No two days are the same, making this role ideal for someone who enjoys variety, takes initiative, and thrives in a small but busy environment.

Key Responsibilities

Administration & Operations

• Provide day-to-day administrative support across the organisation.
• Maintain accurate databases, records, and filing systems.
• Manage incoming emails, telephone calls, and enquiries.
• Coordinate meetings, appointments, and diaries.
• Prepare documents, reports, correspondence, and meeting minutes.

Programme & Event Support

• Support the administration of programmes, workshops, and community activities.
• Assist with event planning and logistics.
• Maintain participant records and programme documentation.
• Support outreach and engagement activities. E.g. volunteer fairs

Stakeholder & Volunteer Support

• Respond to enquiries from beneficiaries, volunteers, partners, and community organisations.
• Support volunteer onboarding and record management.
• Assist with staff meetings, training sessions, and organisational activities.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to manage multiple tasks and priorities effectively.
• A confident communicator with strong written and verbal skills.
• Comfortable using Microsoft Office 365 and sharepoint.
• Professional, reliable, and able to maintain confidentiality.
• Passionate about supporting women and promoting equality.
• Flexible and adaptable in your approach to work

Essential Requirements

• Experience in an administrative, office support, or coordination role.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a small team.
• Good IT and database management skills.

Desirable Requirements

• Experience working within the charity, voluntary, or community sector.
• Experience supporting events, workshops, or community programmes.
• Knowledge of safeguarding practices.
• Experience using CRM or client database systems.
• Language fluency particularly South Asian languages

Why Work With Us?

• Opportunity to make a real difference in the lives of women and families.
• Be part of a small but supportive and inclusive team.
• Flexible working arrangements where possible.
• Opportunities for learning, development, and progression.
• Meaningful work within a respected community organisation.

Safeguarding

AWSG is committed to safeguarding and promoting the welfare of women, children, and vulnerable adults. Successful applicants will be expected to share this commitment and will be subject to appropriate background checks.

Equality, Diversity & Inclusion

We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds, communities, and experiences.

Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.

How to Apply

Please submit:

• An up-to-date CV
• A supporting statement (maximum two pages) outlining how your skills and experience meet the requirements of the role

Closing Date: rolling recruitment – the applications window will close once a suitable candidate is found

We reserve the right to close this vacancy early if we receive a high volume of applications.

We look forward to hearing from you.

The purpose of this role is to:

• To assist the Finance Director in all areas of finance, health and safety and IT across the organisation.

• To support all staff members in enquiries and to offer assistance to the leadership team where needed.

• Observe confidentiality & complying with Mind in Tower Hamlets, Newham and Redbridge's policies & procedures

Job Title:  Digital Content Officer

Location: Hybrid (with 1 day per week in the London Office)

Hours: 35 hours per week

Type of Employment:  Permanent              

Salary: £30,119 per annum (hybrid)

What we do:  We help young people through cancer

How we work:  We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who understands what it means to work alongside young people going through cancer (including those who share their stories) and will bring the care and empathy required

• A strong writer and digital content creator, across website, email and social media — especially YouTube. You’ll have delivered content campaigns, know your way around SEO and Google Analytics, and be curious about where content is heading (GEO knowledge is a bonus)

• Someone who can land a message for different audiences without losing our brand voice

• A collaborative mindset and strong communication skills from someone who is equally happy working independently or in a team

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by 3rd July 2026, First stage interviews on week commencing 20th July 2026 online and second stage interview on week commencing  27th July 2026 online.

Please note that we may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.

Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request. 

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.

To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.

Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions. 

We are unable to offer individual feedback at the shortlisting stage. 

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please contact the HR Team.