Inclusion manager jobs in lambeth, greater london
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Clinical Lead
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Job Title: Clinical Lead
Location: Based in our Central Office in Islington which is around a 10 minute walk from Highbury and Islington station. You will also work across multiple services in and around London, Kent, Brighton, Luton and Bedford. Please be kindly aware there is no step free access at this location and some of our other sites.
Salary: Full time equivalent salary is £61,800
Shift Pattern: 15 hours per week working 5 to 7.5 hour shifts Monday to Friday between 09:00 - 17:00, set days and shifts can be discussed in the recruitment process with the hiring team. You may be required to work outside these hours as per service and organisational needs.
About the role
As a Clinical Led, you will be responsible for shaping, leading, and delivering our Clinical strategy. You will drive clinical excellence and innovation across our services by providing leadership, knowledge, and your skills to upskill and empower our wider teams. You will champion best practice, compliance, and continuous improvement to ensure we are providing meaningful outcomes for our residents and participants.
Key Responsibilities include:
- Take lead on developing and implementing healthy and safe clinical strategies, policies, and procedures across the organisation.
- Provide expert clinical oversight across all relevant services.
- Lead on research initiatives to evidence the effectiveness of our clinical offer that will provide ongoing evaluations and reviews for SIG.
- Manage ongoing clinical projects, research projects, and audits.
- Provide hands on support to managers throughout resident and participant interactions with SIG.
- Support teams with cases and medication issues, working alongside external clinical teams.
- Complete and manage serious case reviews, in collaboration with various teams internally and externally to complete thorough evaluation and make recommendations.
- Lead on risk management and risk assessments, in line with SIG’s theory of change, carry out strengths-based assessments of need and risk and deliver holistic support and risk management plans, enabling residents/participants to achieve their aspirations and keep themselves safe.
About you
We are looking for someone who can proactively take leadership and ownership of creating safer and compliant clinical services for our residents and participants. You will be able to communicate highly complex and sensitive information effectively, and able to upskill others to be empowered to perform within their roles, with knowledge of clinical excellence. You will have:
- Registered Clinical Profession; Specialist Registered Mental Health Nurse, Non Medical Prescriber qualification or equivalent
- Proven leadership in clinical service delivery within health, social care, or third sector settings
- Experience in managing multidisciplinary teams and driving service excellence
- Ability to teach, train, consult, and deliver clinical supervision
- Thorough understanding of risk management and able to share this with colleagues at all levels through training, meetings and one to one support
- Ability to translate industry standards into internal practices, updating relevant people on any updates on a regular basis. Keep in line with regulations and relevant trends
- Understanding of interplay between physical health, mental health, and substance use
- Ability to understand and apply safeguarding protocols as they arise
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Clinical | Nurse | Charity | Mental Health | Medication
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Community Fundraiser
Job reference: REQ004472
£33,233 a year
London, E15 2GW / Hybrid working.
Permanent 35 hours a week
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information go to our website.
We are looking for a community fundraiser to join Scope at an exciting time.
You will be an important part of a new team, helping to run all areas of community fundraising. You will also work on exciting new projects including “do it yourself” (DIY) fundraising ideas and making sure our supporters and volunteers have a great experience.
The role
As a Community Fundraiser, you will play a vital role in Scope's Community Fundraising team, helping to deliver our strategy and grow our impact. You will support a wide range of fundraising activities, from DIY initiatives to community events, ensuring every supporter feels welcomed, valued and empowered to make a difference.
You will:
· Support the delivery of Scope's Community Fundraising programme, helping to maximise income and future growth
· Assist in developing and delivering inclusive and accessible fundraising activities and products
· Provide thoughtful and responsive stewardship to fundraisers and volunteers, encouraging long term relationships and repeat support
· Monitor trends across the sector and contribute to innovation and product development
· Ensure all fundraising activity is inclusive and compliant with relevant regulations and Scope's internal policies
· Collaborate with colleagues across departments, including Brand and Marketing, Retail and Services, to ensure a joined up and inclusive supporter experience
About you
We are looking for someone who:
· Has experience in community fundraising or a similar role
· Is passionate about creating inclusive experiences and engaging with a diverse range of supporters
· Communicates clearly and respectfully, with the ability to inspire and build relationships
· Is organised, with strong administrative skills and the ability to manage projects to meet deadlines
· Understands the importance of fundraising compliance, accessibility and data protection
· Enjoys working collaboratively and values different perspectives and lived experiences
It would be great if you also have:
· An understanding of the social model of disability and the barriers disabled people face
· Experience working with external agencies or managing inclusive fundraising campaigns
· Familiarity with CRM systems and fundraising software
· An interest in inclusive event management and supporter stewardship
Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Application closing date: 17/09/2025
Job title: Credit Controller
Reporting to: Head of Finance
Contract: Part Time (3 days per week, can we worked flexibly upon agreement); permanent
Location: Hybrid working - 1 day per week at the B Lab UK office, Whitechapel, London.
Salary: £37,850 - 39,080 FTE (GBP) (pro-rata for part-time) (Salaries are graded against our pay framework and are non negotiable)
Closing date: 21st of September 2025, at 11:59 pm
The B Corp movement
B Lab UK is part of the global B Corp movement with the mission to inspire and enable people to use business as a force for good. B Lab UK is the home of the B Corp movement, a community of over 2,500 UK businesses who meet high standards of social and environmental performance, legal accountability, and transparency. Some B Corps you might have heard of include Innocent Drinks, Patagonia, Tony’s Chocolonely, Finisterre, Jude’s Ice Cream and WeTransfer. Our goal is to transform our economy into one which is inclusive, equitable and regenerative for all people and our shared planet.
Visit our website to learn more about us.
Why this role?
As part of B Lab UK’s Finance Team, you’ll play a key part in sustaining our mission to drive positive change in business. By ensuring timely payments and supporting purpose-driven businesses throughout the B Corp certification journey, you’ll help ensure our operations run smoothly and effectively.
In this role:
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Ensure timely collection of payments and manage the debt collection process
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Build respectful, positive relationships with clients, responding to invoice and payment queries
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Monitor and report on outstanding debt, making recommendations where appropriate
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Raise invoices and request credit notes
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Work closely with the outsourced accounting team to resolve income allocation queries
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Support improvements in financial systems and contribute to wider Finance team projects
Please refer to the job description for full requirements for this role.
What we’re looking for:
We believe someone who has a few of these is well-suited to exceed in this role. We would love to hear from you if you:
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Professional, confident communicator with strong customer service skills
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Experience using and updating accounting systems (ideally including CRM platforms such as Salesforce)
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Strong Excel/Google Sheets skills and ability to analyse financial data
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Proactive and organised approach, with the ability to work both independently and collaboratively
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Able to handle confidential information with discretion and care
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Polite, respectful, and values-driven in your interactions with colleagues and clients
Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).
What we give you
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Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
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Hybrid and flexible working (around core working hours), we have a high trust environment and are advocates for right place working (min 1/2 days per week in office)
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Opportunity to request to work 4 days a week
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25 days holiday plus bank holidays (pro rata for part-time staff)
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1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
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Our office is closed between Christmas and New Year, no need to take extra holiday!
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Private Medical and Dental cover
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£200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
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2 paid volunteer days per year
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Enhanced Parental Leave and family friendly policies, including carers leave
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Learning and Development opportunities
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Enhanced Pension and Life Assurance
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Cycle to Work Scheme
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Income Protection policy
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Working in a flexible office workspace
B Lab is the non-profit network transforming the global economy to benefit all people, communities, and the planet.
The client requests no contact from agencies or media sales.
Salary: £30,220 per annum
Hours: Full time
Contract: Permanent
Benefits:
- 27 days’ annual leave + statutory holidays + 3 closures days over the Christmas period.
- Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
- Attractive family friendly policies.
- Private healthcare cover.
- Season ticket loans.
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Office location: London
Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your above office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Complete responsibility for the helpdesk queue. Taking ownership of all calls logged and working with ICT team members to find an effective resolution.
- Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.
- Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.
- Ensuring that all systems and configuration documentation is kept up-to-date.
The successful candidate:
The successful candidate will be able to demonstrate:
- Windows Server Administration experience.
- Managing Office365 implementations including MS Teams and SharePoint. Experience of administering Exchange Online.
- Understanding of building and deploying laptop and desktop PCs using a standard image.
- A thorough knowledge of TCP/IP, LANs, WANs and VPN technology.
- Good communication and customer service skills with the ability to listen, engage and resolve colleagues' issues in a friendly and supportive way.
- Good Troubleshooting skills.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.
Disability confident employer
We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.
Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your application
If you decide to apply for this role, please do not include any personal details, such as name, gender, age etc. in your application. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 11 September 2025
Interview date: 1st stage: 24 September 2025; 2nd stage: date TBC
We are the voice of England’s housing associations.



The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a new Chief Operating Officer to join our Executive Leadership Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £85,000 per annum
Remote: This role is homebased (within the UK) with occasional to meetings, events and conferences.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
Responsibilities will include:
- The COO leads the day-to-day functioning of the organisation to ensure smooth, efficient, and effective delivery of services. This is vital for maintaining operational stability and achieving strategic outcomes.
- They design and execute strategies that align with the organisation’s mission and long-term goals ensuring resources are used effectively and priorities are clear.
- They promote a culture of excellence, innovation, and continuous improvement through supporting employee engagement, productivity, and organisational success.
- The COO collaborates closely with the CEO/CFO and other senior leaders to drive strategic initiatives and business growth, ensuring unified leadership and coherent decision-making.
- They partner with the CFO to manage budgets, forecasts, and resource allocation. Financial oversight ensures sustainability and supports informed investment in strategic priorities.
- Strengthen governance and risk management frameworks, aligned to regulatory expectations and best practice while proactively managing reputational and operational risks.
- The COO cultivates strong relationships with partners, clients, and stakeholders to enhance service delivery and reputation. These relationships are key to influence, collaboration, and impact.
- They lead efforts to improve processes and adopt best practices across the charity to enhance efficiency and keeps the organisation competitive and responsive.
- They ensure that daily activities support the charities long-term objectives.
- The COO mentors other directors and departmental heads and fosters leadership capabilities across teams.
- They establish and track KPIs to identify inefficiencies and guide improvements through data-driven decision-making to enhance accountability and results.
- They evaluate and refine workflows to boost productivity developing efficient processes to reduce waste and improve service quality.
- They act as a bridge between departments and the CEO to ensure cohesive execution of strategic plans preventing silos and promoting organisational synergy.
- The COO serves as a senior figure in national and cross-sector forums, conferences, and strategic partnerships to strengthens the organisation’s voice and influence.
- They demonstrate commitment to Equality, Equity, Diversity, Inclusion, and Belonging in both internal culture and external programmes to foster a fair and inclusive organisation.
- They work with the CEO, CFO and Director of Growth to identify and pursue new revenue streams and strategic partnerships. This expands the organisation’s reach and sustainability.
- They engage in public speaking, media interactions, and external representation demonstrating clear communication, credibility, and stakeholder engagement.
- They develop and embed evaluation frameworks to assess progress against strategic goals. The measuring of our impact ensures accountability and informs future planning.
- They promote the organisation’s brand at events and through networking.
The COO takes on other responsibilities as needed to support the organisation’s mission.
About You
Essential competencies of the Chief Operating Officer:
- Extensive experience in senior leadership with a proven track record in operations, financial and risk management, and delivering high-performing teams, ideally in the charity sector.
- Strong understanding of business functions such as HR, Finance, Marketing, etc.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and execute effectively.
- Strong problem-solving and decision-making abilities. Commercially astute, process-driven, and highly pragmatic in approach.
- Experience in driving performance and fostering a collaborative culture.
- Bachelor’s degree in business administration or related field; MBA preferred
Why Work for NYA?
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
To apply, please submit the following via our online application platform by 11:59pm on Monday 29th September 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: The covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content will be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-223747
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 26th September 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
About us
We’re Morden College: an almshouse charity providing older people with housing in south-east London. At the heart of everything we do is our goal to improve the lives of our residents so that they can live well for as long as possible. Our community of 250 older people live in Morden College’s almshouse accommodation at Blackheath and Beckenham, and in our care home. We are committed to enabling our residents to live independent, fulfilling, and healthy lives while receiving the right level of support when needed. Residents enjoy a range of events and activities to take part in, and each site offers facilities for socialising including putting and croquet lawns, bars, and Café 19 in the John Morden Centre at Blackheath.
As part of the Morden College team, you will play a key role in challenging ageism, promoting healthy ageing, and fostering social connection. We value equity, diversity, and inclusion and embrace technology to ensure sustainable and high-quality services. Our community is a place where both residents and staff thrive.
About the role and who we are looking for
We are seeking a Sustainability and Evaluation Officer to play a vital role in helping us build the foundations of our sustainability and impact work during a key period of organisational development and change.
Reporting to our Sustainability and Impact Lead, this role will provide essential analytical, coordination, and stakeholder engagement support as we:
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Develop and implement a Monitoring, Evaluation and Learning (MEL) framework
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Complete our first environmental and social impact baseline assessment
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Prepare our first Sustainability and Impact Report
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Begin embedding ESG (Environmental, Social, and Governance) and sustainability principles into all aspects of our operations and services.
Much of this work will involve identifying and organising data currently dispersed across the organisation (e.g. spreadsheets, systems, teams), contributing to the development of a new CRM system, and building processes and tools that enable us to better measure, evaluate and communicate our impact.
You will work closely with colleagues across all departments – particularly in resident services, property, hospitality & commercial, IT and finance – as well as with residents and external partners. You’ll also help ensure sustainability and impact considerations are built into how we make decisions, improve services, and report externally.
This role is ideal for someone early to mid-career with strong data and evaluation skills, excellent attention to detail, and an interest in how environmental and social change happens within complex organisations. If you’re proactive, values-driven, and excited to shape something new, we’d love to hear from you.
Main duties and responsibilities
1. Data discovery and management
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Locate, clean, and organise data from across the charity (including resident services, environmental data, property portfolio, HR and finance)
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Help define and implement consistent data collection processes to improve quality and accessibility of information
2. Evaluation and learning
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Support the development and implementation of our Monitoring, Evaluation and Learning (MEL) framework
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Conduct or contribute to evaluations using both quantitative and qualitative methods
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Gather resident feedback through interviews, surveys, focus groups, or other participatory methods
3. Sustainability and ESG support
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Assist in collating environmental and ESG data (e.g. waste, water, energy, transport, emissions) from across our sites and operations
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Support the analysis and presentation of environmental data for our baseline assessment and future reporting
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Contribute to the integration of ESG standards into reporting and planning
4. System and process development
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Work with colleagues and external providers to define impact-related data requirements for our new CRM system
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Support data migration, clean-up, and integration activities linked to sustainability and impact
5. Reporting and communication
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Contribute to the development of our first Sustainability and Impact Report
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Produce clear, accessible summaries, visualisations, dashboards, and insights for internal and external audiences
6. Grants and service impact
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Support the monitoring and analysis of our charitable giving and grant-making (including out-pensions and grant organisations)
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Help identify how we can better evidence the impact of our services to residents and other stakeholders
7. Coordination and admin support
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Provide administrative, scheduling, and coordination support across sustainability and evaluation projects
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Contribute to stakeholder engagement activities with residents, partners and staff
Person specification
Essential
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Experience working with data: gathering, cleaning, analysing, and presenting it clearly and effectively
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Knowledge of evaluation and research methods (qualitative and quantitative)
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Understanding of MEL, impact evaluation, or theory of change approaches
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Strong interpersonal and communication skills; able to build trust, work collaboratively, and explain complex ideas in accessible ways
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Strong organisational and project management skills with attention to detail
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Ability to work independently, take initiative, and manage multiple priorities
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Comfortable using Excel and other data tools (e.g. Power BI, Tableau, survey tools)
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Interest or experience in ESG, sustainability, or social impact
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Awareness of data ethics, confidentiality, and responsible data use
Desirable
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Experience working in a housing, charity or public sector, environment
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Familiarity with CRM systems and experience supporting system development or data migration
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Knowledge of ESG or sustainability frameworks (e.g. SRS, SDGs, GRI, TCFD)
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Experience engaging with service users, residents, or communities in a participatory way
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Experience working with or engaging older people, particularly in residential, community, or service settings
This job description is not meant to be exhaustive and will be reviewed and amended as necessary to meet the changing needs of the organisation. It will also be used as the basis for determination of objectives and the contents will be used as part of the appraisal process
Personal Assistant to CEO
Film and Media Charity
Permanent
London - a minimum of 4 days in the office near Barbican/Angel/Old Street and 1-day WFH per week
Full time, 35 hours per week, usual working hours 9-5pm
£30,000 - £35,000 per annum depending on experience
Excellent benefits
Charity People are delighted to be partnering with a national charity which supports to growth and innovation of the screen industry to recruit an experienced PA.
The charity invests in the skilled and inclusive workforce who are critical to the success of the screen sector, including UK film, TV, VFX, animation and games.
The Personal Assistant role is pivotal to the success of the charity and provides a high standard of administrative support and personal assistance to the CEO. You will also provide administrative support to the Interim Finance Director and Interim COO.
Key responsibilities include:
- Provide high level of confidential PA duties, administrative and project support to the CEO, Interim Finance Director and Interim Chief Operating Officer (COO) to enable the smooth and effective running of the charity
- Excellent and pro-active inbox and diary management whilst responding proactively to a range of organisational activities
- Act as a first point of contact for internal and external enquiries, handling sensitive and confidential matters with professionalism
- Functional lead in supporting the Interim Finance Director with Governance arrangements and assistance to both the Board of Directors and the Finance and Audit Committee, including minute-taking for their meetings and effective coordination of related tasks.
- Support office operations and events, including travel arrangements, staff socials, and general business support duties
- Provide holiday cover for office or HR support and administration roles
The PA will have proven experience in a similar PA/EA role within the charity sector, supporting executive-level leaders with excellent organisational, time management, and multitasking skills. You will demonstrate strong diary and email management abilities, accurate minute-taking for senior meetings, and proficiency across Microsoft Office, Outlook, PowerPoint and remote communication tools such as Zoom and Teams. Excellent interpersonal, written, and verbal communication skills are essential, along with discretion in handling confidential information and the ability to build strong relationships with stakeholders. Experience in event coordination, document management systems (e.g., SharePoint, OneDrive), and working in a fast-paced office environment is also required.
Desirably, the candidate may bring an interest in the screen sector, policy or education, experience with visual content tools like Canva, familiarity with AI tools, social media management, and the ability to provide basic tech troubleshooting. A calm, confident manner and experience working in a matrix environment would be advantageous.
This role is primarily office based (near Barbican) with 4 days a week in the office and 1 day a week from home. The core working hours are 9-5pm. Some very occasional evening or weekend working may be required but TOIL will be provided on those occasions.
How to apply
The application process is CV and tailored cover letter. For the Job Pack and person specification, and full details on how to apply, please share your CV via the link below and Jen D'Souza at Charity People will be in touch. The closing date is 12 noon on Wednesday 17 September. Early interest is encouraged. Interviews will take place in-person week commencing 22 September and week commencing 29 September. The successful candidate will be able to start in early October.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Children & Young People’s Practitioners – Children’s Home (Full-Time & Part-Time)
Hours: Full-Time (36 hours pw - shift work including weekends) & Part-Time (24 Hrs pw - fixed shifts, working days TBC)
Salary: £27,400 to £29,000 (pro-rata) pa + benefits
Location: London, Zone 2 - Lambeth SW8
Women only – Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010
Do you want to make a real difference to the lives of young women in care aged 13-17?
At Young Futures, we provide a safe, nurturing, and empowering home for young women aged 13–17. Many of the young people we support have experienced trauma, loss, and instability. Our role is to offer care that is unconditional, trauma-informed, and compassionate – building trust, promoting healing, and inspiring hope for the future.
We are passionate about learning and development – for staff as much as for young people. Shortly after probation, we’ll enrol you on a Diploma qualification and provide the support, time, and financial incentives you need to succeed.
We’re looking for women with:
- Experience of supporting young people in settings such as residential care, mentoring, teaching, or youth work.
- Warmth, kindness, humour, and the ability to build safe and trusting relationships.
- Strong values and a genuine commitment to equality and inclusion.
- Confidence to recognise and respond appropriately to risk and safeguarding concerns.
- Resilience, reflection, and ambition for professional growth.
About the role
As a Children & Young People’s Practitioner, you will:
- Support young women’s health, education, and day-to-day living needs.
- Lead on a specialist strand of work, such as promoting sports, culture, or the arts.
- Be part of a dedicated team that places love, kindness, and authenticity at the heart of everything we do.
We believe all staff should be paid well for work that delivers excellent services and changes the lives of young people in and leaving care.
We offer:
- Competitive sector salaries
- Staff well-being initiatives that promote selfcare and underpin reflective practice
- A pension
- A generous training budget
- Paid work-related travel
Timescales:
Applications submissions: ASAP and before 5pm Friday 19th September
Interviews 1st Round online on Teams from Monday 15th September
Start date: October 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Investing in our People
We value the importance of determining the right strategy, keeping everyone on board, enhancing our management practices and continuously evaluating what's working or needs further improvement. We deliver services in an increasingly competitive, rapidly changing sector with limited resources.
For us, the effective development of our collective talents and career prospects is the only way we can ensure sustained growth and competitive advantage.
Diversity, Inclusion and Equality
We are committed to embedding inclusive practices, promoting equality and valuing diversity in all of our activities. We understand and acknowledge the positive benefits that this commitment will bring to the young people we support, our staff and our partner organisations.
We are striving to be an employer of choice for all and take measures to ensure that Young Futures is attracting recruits from the most skilled and committed people regardless of their background. Whilst we can already be proud of some examples of excellent practice, we are not complacent and recognise that we can always do better.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Camberwell with frequent travel across London
Job Ref: SNC-252
Are you a proactive, collaborative and compassionate individual with a proven record of working with and supporting children, young people, or vulnerable adults with neurodiverse conditions in a casework, advocacy, or support role? Looking for an exciting new career opportunity?
If so, join St Giles as a Violence & Exploitation Support Service (VESS) Specialist Neurodiversity Caseworker, where you will play a key role in supporting young Londoners affected by or at risk of exploitation and serious youth violence, with a particular focus on those with neurodiverse conditions such as autism spectrum disorder (ASD), ADHD, dyslexia, and other related challenges
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will work one-to-one with young people to understand their individual needs, strengths, and challenges, creating tailored support plans that incorporate neurodiversity-informed approaches. You will conduct robust risk and strengths-based needs assessments, prioritising safeguarding and ensuring appropriate interventions and escalation of risks, plus develop and maintain strong relationships with stakeholders.
We will also count on you to make appropriate referrals and signposting to specialist neurodiverse support services and community resources and to advocate with education, health, and social care providers for reasonable adjustments, tailored support, and inclusion for neurodiverse young people. Accurately recording all aspects of work, including action plans, outcomes, and session data, ensuring high-quality case recording, is also an important element of this role, as is efficiently closing cases, identifying appropriate referral routes for ongoing support and crisis management.
What we are looking for
- Proven experience working with children, young people, and/or vulnerable adults, delivering effective interventions that have resulted in positive outcomes
- Experience independently addressing safeguarding issues with children, young people, and adults at risk of violence or exploitation
- Skilled in conducting thorough risk assessments and identifying the needs of young people at risk of significant harm
- Extensive experience of managing a caseload of clients presenting with support needs and achieving set targets for employment outcomes with sensitivity to diverse needs and trauma
- Proven ability to work effectively as part of a multi-agency team
- Excellent IT, interpersonal and communication skills, both verbal and written
- A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult and Child with Child Barred List DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment
If you have any queries, or require further support, please visit our website.
Closing date: 22nd September at 9am
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Complex Needs Support Worker to play a pivotal role in our Wandsworth & Richmond and Domestic Abuse Service
We are looking for a compassionate and resilient Complex Needs Support Worker to provide 1:1 support to service users facing multiple challenges, including substance misuse, exiting sex work, domestic abuse, and co-existing issues such as low-level mental health needs. You will explore and address service users' needs, make referrals to relevant services, and ensure safeguarding concerns are managed in collaboration with social services, safeguarding leads, and mental health teams. The role also involves contributing to multi-agency meetings, maintaining accurate case notes, completing assessments, and reviewing safety plans. In addition, you will oversee housing maintenance by ensuring repairs are completed and health and safety guidelines are followed. This role is based on working Saturdays and Sundays 8am -2pm each week.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
We are seeking a motivated individual with experience in safeguarding and supporting people with complex needs, who works well in a team and can multi-task effectively. The ideal candidate will have knowledge of domestic abuse, substance misuse, sex work, and mental health, and be confident in problem solving while empowering and encouraging survivors. This role is also suited to someone eager to develop their skills and training.
Please note: This post is open to female applicants only under the Equality Act 2010, Schedule 9, Part 1, due to the nature of the role supporting women.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Team Assistant, Community Impact
Our Organisation & Culture:
The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent.
We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships. We therefore welcome and encourage job applications from people of all backgrounds.
At The Royal Foundation, we understand the importance of balancing work with family and other commitments. We’re proud to support our team members with flexible working arrangements, including hybrid working, to help you thrive both professionally and personally.
This role requires you to work three days a week in our office based in London to foster collaboration and teamwork, with the flexibility to work two days from home. We’ll work with you to ensure the days in the office align with team priorities while supporting your personal needs.
We’re committed to being a family-friendly employer. Whether it’s adjusting start and finish times for school runs or supporting you with caring responsibilities, we’re open to discussing how we can best accommodate your situation while meeting organisational needs.
Community Impact Programme
The Royal Foundation's Community Impact programme seeks to mobilise unique coalitions to help communities foster greater social connection, support and develop local community spaces where people can come together to create opportunities and improve access to activities.
The Prince and Princess of Wales want to support the people in places with the potential to revive communities where it’s needed most, celebrating and championing the most inspiring, boldest and bravest individuals across our four nations who are determined to build a better life for themselves, each other, their communities and society, and who by doing so, inspire others to take action in their local area.
Role description and core responsibilities
The role holder will work within the Community Impact team, supporting the day-to-day coordination and delivery of community-based projects and initiatives. They will operate in a highly collaborative environment, working closely with colleagues across the team to ensure smooth and effective programme delivery. Reporting to the Project Manager, they will bring strong organisational, administrative, and communication skills to support the operational and logistical needs of the programme.
This role requires a proactive and detail-oriented individual who can manage multiple tasks simultaneously, maintain accurate records, and contribute to a positive team culture. The role holder will also liaise with internal and external stakeholders, helping to ensure that programme activities are well-organised, documented, and aligned with strategic objectives.
Key responsibilities will include:
- Management of logistics, including travel arrangements and staff accommodation
- Assisting in organising relevant programme and stakeholder meetings and events; team diary management internally and externally, helping to prepare and circulate meeting agendas, papers and minutes; managing meeting logistics.
- Managing regular team meetings, including scheduling, capturing notes/actions and supporting the team in tracking these to completion.
- Helping to prepare programme-related updates, reports and briefings for internal and external stakeholders.
- Updating and maintaining databases and customer relationship management systems (CRMs), including Monday . com and Salesforce.
- Supporting the events team on an ad-hoc basis with event planning and logistics
- Wider TRF support where required, including supporting the delivery of the Carol Service
Relevant knowledge and experience
- Experience of a not-for-profit organisation or projects
- Previous experience of supporting projects and/or events
- Highly competent user of Word, Excel, PowerPoint and Outlook
- Experience of working in a busy environment
- Experience of successfully dealing with stakeholders at different levels
- Ideally experience of, or willingness to learn, using database and email software e.g. Salesforce, Zkipster
- Strong administrative skills and organisational abilities.
Personal qualities
- Caring, thoughtful and efficient
- Passionate and driven to make a positive impact on the world
- Strong self-motivation and flexible team player
- Is solution-focused and pre-empts problems by seeking guidance and taking action on an issue, task or project within their role
- Flexible and able to respond positively to an ever-changing environment, prioritising work effectively
- Shows initiative and takes responsibility for own workload
- Absolute discretion in dealing with sensitive and confidential paperwork
- Always learning: a self-starter, motivated, eager to learn
- A people person, able to work closely with multiple stakeholders internally and externally
The Royal Foundation is a high-profile organisation, and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach.
This post is subject to receipt of two satisfactory references and right to work in the UK.
Application Instructions
To apply for the role please send:
• A Cover letter (one page) explaining your motivation for applying for the role and what skills and experience you will bring to the role and the Foundation.
• Your CV (max two pages)
The Royal Foundation is an equal opportunities employer and therefore is committed to promoting equality of opportunity and diversity and to tackle any forms of discrimination within our working environment, whether on grounds of race, gender, sexual orientation, gender re-assignment, disability, age, class, religion or belief. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices and external relationships. We therefore welcome and encourage job applications from people of all backgrounds.
Job Title: Team Assistant
Reports to: Project Manager
Location: Central London – Hybrid 60% Office, 40% Working from Home
Contract type: 18 months FTC
Salary: £25 -30k
Hours: 37.5 hours per week (Monday – Friday)
Holiday: 25 days per annum plus public holidays
Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan
The client requests no contact from agencies or media sales.
Job Title: Parent Carer Adviser (Families of Children/Young People with Disabilities within the Earls Court Area)
Location: Hybrid – Home based and community venues across the Earls Court area (with travel within Hammersmith and Fulham as required)
Salary: £28,000 – £30,000 FTE per annum (pro rata)
Hours: Part-time – 18 hours per week
Contract: Fixed term for 12 months (extension subject to funding)
About the Organisation
We are a long-established parent carer forum dedicated to supporting families of children and young people with disabilities. Founded over 25 years ago, we recently celebrated our 25th anniversary — a milestone that reflects our enduring commitment to advocacy, empowerment, coproduction, and peer support.
After many years under the umbrella of HF Mencap, we became an independent Community Interest Company (CIC) in 2023. In April 2025, we were honoured with a Civic Award from Hammersmith & Fulham Council in recognition of our impact and dedication. Our small but dynamic team works passionately to support parents and carers in navigating the often-complex world of disability services. Through personalised advocacy, accessible information, and regular activities such as coffee mornings, training and information sessions, we create safe, welcoming spaces where families can connect, learn, and feel heard.
We play a central role in service development and co-production across our area, ensuring that the voices of parents and carers shape the services their children depend on. From influencing policy to supporting individual families, we are proud to be a trusted source of guidance, strength, and community.
Our work is overseen by the Steering Committee and governed by the Board of Directors, which ensures we remain responsive, inclusive, and rooted in the needs of the families we serve.
About the Role
Are you enthusiastic about empowering families and ensuring access to the right support? We are looking for a compassionate and experienced Parent Carer Adviser to support families of children and young people with disabilities in the Earls Court area
In this role you will:
- Provide 1-to-1 advice and advocacy and group sessions in community setting
- Deliver information sessions or workshops to help families navigate support services.
- Offer tailored signposting to local, educational, health and social care resources.
- Develop strong relationships with professionals at all levels and advocate effectively when challenges arise
You will work from home and run regular sessions in the Earls Court area, collaborating with families and community partners to reduce isolation, promote access to entitlements, and support informed decision-making.
We are Looking for someone who:
- Has experience providing advice or advocacy to individuals in a community or voluntary sector setting.
- Has a knowledge and understanding of at least two of the following areas:
- Adult/children social care
- Special Education Needs and the Children and Families Act
- Health (including mental health services, Continuing Health Care)
- Housing
- Youth services
- Understands the challenges faced by families of children with disabilities/ SEND.
- Can build trust with diverse communities and communicate clearly and empathetically.
- Is confident delivering group sessions or workshops
- Can maintain accurate case records and work with safeguarding procedures.
What We Offer:
- A supportive, flexible working environment
- Regular supervision and training opportunities
- The chance to make a real difference in people’s lives.
Closing Date: 22nd September at 12 pm midday.
Interviews: 30th September/1st October
Start Date: Immediate start (subject to DBS checks and references)
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based (London) – some evening/weekend work required
Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
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Answer incoming calls from victims of hate crime with empathy and professionalism.
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Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
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Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
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Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
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Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
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Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
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Maintain strict confidentiality in accordance with data protection and safeguarding policies.
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Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
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Participate in supervision, debriefs, team meetings, and reflective practice sessions.
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Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
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Contribute to service evaluation and team-wide improvements.
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Work as part of a small, supportive team.
Person Specification:
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Experience in helpline, support work, or similar client-facing roles.
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Understanding of hate crime and its impacts, particularly on Muslim communities.
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Excellent listening, communication, and note-taking skills.
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Ability to manage emotional content and maintain professional boundaries.
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Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Ability to work independently and manage time effectively in a remote/hybrid setting.
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Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
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Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
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Commitment to the values of equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Haringey Volunteer Crisis Service in Haringey.
Sounds great, what will I be doing?
In this role, they will build and maintain therapeutic, person-centred relationships with young adults (18–25) who are transitioning from CAMHS or accessing mental health services for the first time. They will support clients in developing recovery-focused goals, encouraging engagement in services, community life, and personal development, while also providing emotional and practical assistance during this transition. This includes accompanying clients to appointments, meetings, or community activities where additional support is needed. They will work collaboratively with carers, families, and professionals to ensure a holistic, integrated approach to care and sustained community inclusion. The role also involves facilitating access to local community resources and opportunities aligned with clients' interests and wellbeing goals, as well as identifying and helping to develop new partnerships and services that promote mental health and reduce inequalities. They will be responsible for maintaining accurate records of all interactions, support plans, assessments, and outcomes in line with data protection and service standards. Monitoring client wellbeing, addressing emerging risks, and escalating safeguarding or crisis concerns as necessary will also be key responsibilities. Additionally, they will participate in team meetings, supervision, and ongoing training to support professional development and continuous service improvement.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have a GCSE-level education with an NVQ Level 3 or equivalent, and be willing to complete BEH Peer Worker Training and a Wellness at Work plan. A Health or Social Care qualification and ongoing training commitment are desirable. They will have lived experience of mental health challenges and secondary care use, along with supportive life experiences that inspire others. Experience in support roles, teamwork, and knowledge of recovery tools and principles is essential, as is an awareness of issues like stigma and discrimination. Desirable experience includes psychiatric hospital admission, mentoring, working in public or voluntary sectors, cross-organisational collaboration, and knowledge of local mental health services. Strong written, verbal, and non-verbal communication skills are required, along with basic IT proficiency; skills in Microsoft Office or additional languages are a plus. The candidate should be motivated, reliable, flexible, and resilient, with clear professional boundaries.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




The client requests no contact from agencies or media sales.