Housing Income Officer

Full Time, Permanent (37 hours)

Salary: £29,213 per annum

Location: Waterloo 

We are looking for people with experience of working as a Rent Collection/Income Officer for a Housing Association or Local Authority.

Your Role 

You will proactively manage our rent accounts and maximise the income for our housing schemes and properties. Part of the role will include attending rent surgeries at our sheltered housing schemes, representing C&C at court hearings and attending evictions.

You should have in-depth knowledge of Housing Law, including court possession proceedings and Welfare Benefits.

C&C is committed to developing your housing management, administration, finance and IT skills to the full as a part of working in a fun, supportive team with outstanding performance.

We will provide the training you need in our housing management systems and processes. We also have a policy of promoting and developing our staff in line with their strengths.

Who We Are

With an ambitious development programme valued at over £100m and c.2000 properties in prime locations across London, C&C is a forward-thinking and innovative charitable provider of housing, care, and bespoke services for the over 55s in London. We have 90 years’ experience of retirement home design and living in London. 

Our Fit Future Strategy 2017 - 2027 guides our path through a journey of property and service developments, making us fit and readied with a strong foundation for a new period of growth.

Do you feel this is the right position for you? Select the button shown to apply with your most up-to-date CV. Feel free to include a covering letter or note if you wish.

C&C is passionate about fostering Diversity, Inclusion and Gender balance across the organisation and we happily welcome applicants from diverse backgrounds.

Other organisations may call this role Income Officer, Rent Collection Officer, Income Recovery Officer, Debt Collector, Rent Collector, Arrears Officer, Arrears Collector, Income Recovery Advisor, or Collections Officer.

CHICKS is a national children’s charity providing free respite breaks to young people aged 8-17 from all over the UK who would really benefit from a break from their home lives. We were established in 1992 and since then we have provided over 16,000 young people with a much-needed break.

We believe that every young person has the right to make positive childhood memories. A CHICKS break inspires new confidence and gives young people the chance to have fun, enjoy new experiences and relax. More than anything, it gives them the chance to just be children.

We are looking for an exceptional candidate to build our fundraising capacity as well as grow our presence nationally by providing excellent fundraising and communications knowledge and offer strategic guidance and support as part of the leadership team.

This role has line responsibility for the Fundraising and Retail Team who are based across various locations.

The Director of Income will take up a key leadership role in a progressive, professional, and collaborative organisation. Committed to CHICKS vision and values, the Director of Income will inspire, motivate, and empower others, building a high-performance culture across, fundraising, retail, and marketing.

Our income generation activities need to be fully aligned with this ambition. The Director of Income will build long-lasting partnerships, both internal and external, communicate with and influence a range of audiences, and bring innovation to income generation at CHICKS.

Scope & Purpose:
The successful candidate will be a strong commercial leader with a record of achieving substantial income targets while driving growth and brand development. To deliver this role you will require an extensive track record of developing and implementing strategic plans to achieve income growth, as well as a wide knowledge and understanding of a diverse range of income streams.

Main Responsibilities:

· Develop the income strategy to raise income in line with set targets, the agreed annual budget and the charity's business plan

· Be an active and effective member of the Senior Leadership Team

· Lead the Income teams in expanding and delivering our charitable income

· Control and monitor budgets in respect of the fundraising, shops and communications targets and objectives

· Plan and deliver, with support from the team, new marketing initiatives that will increase our visibility both locally and nationally

· Build relationships with our most significant funders, through regular communication and face-to-face meetings where possible, and ensure that they continue to feel close to our aims and work

· Ensure all income activity is compliant with relevant charity and other statutory legislation and conforms to Institute of Fundraising and Fundraising Regulator codes of conduct and practice

· Keep abreast of changes in market practices and trends in charitable giving both locally and nationally

· To analysis, identify and evaluate income and communications options; utilising financial and other performance management data

· Make and assist with presentations about CHICKS to potential and current donors

· Travel nationally as required, following and strengthening fundraising leads

· Build strong relationships with current and potential donors and ensure that ongoing support is appropriately recognised

· Liaise with the Finance team to ensure that monthly reconciliation of all income and expenditure is in line with targets set

· Continue to develop the knowledge and skills required to fulfill the responsibilities of the position

· Produce regular reports for our Trustees and attend Board and Action Group meetings as required

Person Specification:

· A proven track record in fundraising and retail

· Delivery and monitoring of income generation strategies and implementation

· Capacity to build excellent relationships with key stakeholders, both internally and externally

· Outstanding written communications, particularly for funding applications, project management, including reporting

· Ability to understand and use financial language and budgets, and to set departmental budgets and targets

· Strong research and prospecting skills

· A self-starter with strong self-management skills

· Good humoured and approachable

· Full Drivers Licence and access to a car is essential

· Have excellent attention to detail and the ability to adhere to specific deadlines

· An articulate and persuasive communicator with the ability to establish and manage various donor relationships and building strategic relationships

· Good computer skills with the ability to use database software. Experience of Raiser’s Edge is desirable

· Ability to show a commitment to professional standards and apply industry best practice to all aspects of the role

· To understand and actively reinforce the ethos, culture and operations of CHICKS

Please submit the application form outlining your motivation for applying and highlighting how your skills, knowledge and experience meet the requirements of the role of Director of Income, as set out in the brief.

Applications should be sent with reference DIRECTOR OF INCOME.

Closing Date for Applications: Midday, Monday 1 June 2020

Formal interviews are likely to take place in early June 2020

We will be reviewing applications as soon as they come in so please ensure that you act quickly if you are interested in this post. CHICKS reserve the right to close this advert prior to the closing date specified, should we find the suitable candidate.

CRASAC invites applications from experienced female finance officers to join our committed team of staff and volunteers supporting survivors of sexual violence. 

Job Purpose

• To be the day to day finance lead for CRASAC, keeping financial records and preparing reports for senior management and external stakeholders, and supporting the Business Development Manager in preparing reports for the Charity Board.
• To monitor expenditure, track income budgets and match expenditure to the different funders, managing all payments into and out of the organisation.
• To maintain the finance records using financial software system, and to ensure these are fit for purpose to enable the charity's Accountants to prepare the end of year accounts.
• The post reports to the Business Development Manager. Support and advice will be provided by her and CRASAC’s voluntary Treasurer (a qualified accountant).

Duties and Responsibilities

• Maintain and reconcile financial records on software package
• Prepare clear reports (including monthly management accounts, both ad-hoc and routine) for management team, the Board and funders
• Manage accounts payable and ensure all suppliers are paid
• Be responsible for raising invoices
• Manage petty cash and staff expenses
• Work with Payroll Administrator to process payment of wages and associated payments to the Inland Revenue and Pension Company
• Understand confidentiality and exercise discretion throughout your role at CRASAC
• Attend staff meetings and training as required
• Carry out other duties as are within the scope, spirit and purpose of the job as deemed appropriate by Business Development Manager

Person Specification
All of the qualities we are looking for may be demonstrated through skills and experiences developed in paid or unpaid work. Applicants need to demonstrate in their application and at interview that they possess all the essential requirements.

Essential

• Numerate with enthusiasm for working with figures and spreadsheets
• Experience of working as a finance officer or finance administrator
• Able to maintain excellent attention to detail and a high level of accuracy
• Educated at GCSE Grade C or above in Maths (Or equivalent)
• AAT student / possess AAT qualifications or similar
• Proficient in Microsoft 365 Packages (Experienced Excel, Word and Outlook user, with some knowledge/experience of Teams and Planner or willingness to be trained)
• Experience of working with accounting software
• Able to communicate clearly and appropriately, both verbally and in writing
• Able to plan and manage a varied, challenging workload and work under pressure
• Able to work independently within clear guidelines
• Able to establish effective working relationships with staff and managers
• Willingness to undertake additional training as required
• Experience of working within a team and able to take a flexible approach when responding to needs of the organisation

Desirable

• Experience of working in the voluntary sector
• Experience of building financial systems
• Some understanding of sexual violence and its effect on victims and survivors

How to apply
Online through our application portal on our website job page, where further guidance can be found.

• You will be asked to enter your name and contact details direct into the online form. These personal details will be kept separate and the shortlisting panel will not see them.
• You will be asked to upload a CV and Supporting Statement (or one combined document) addressing the criteria in the Person Specification. We can accept Microsoft Word and PDF format documents. You should not include your name or other personal details on any documents you upload. You will need to have the document(s) ready to upload before you start the application process.

REGION STAFF VACANCY: FINANCE OFFICER

WANT TO WORK FOR THE UK'S LEADING CHARITY FOR GIRLS & YOUNG WOMEN?

This is a key role in a small team responsible for the financial functions across both Girlguiding North West England and Girlguiding London & South East England, whilst also assisting with the delivery of a comprehensive support service to volunteers. This role will be under the management of the Executive Managers for both regions.

Please note that some of the functions will differ slightly across the regions.

This post could be based at Girlguiding North West England Headquarters in Preston or Girlguiding London and South East England Headquarters in Wandsworth, or there is a potential for the role to be home based with some requirement spend some time each month at the region offices.

We are looking for an outstanding leader to work with the Trustees in leading and further developing the charity. The successful candidate will be someone who will inspire and empower others to share in achieving continued success in all our work.

If you have a passion for working with a great team who make a real difference for families across Essex, we would be delighted to receive your application and look forward to hearing from you. 

Families InFocus (Essex) is a forward thinking and caring organisation dedicated to improving the quality of life for all Essex families with children and young people with any special educational need or disability (SEND).

Our mission is:-

“to provide support for children and young people (aged 0 to 25) with any special educational need or disability (SEND) by ensuring that they, their families and carers receive quality information, advice, practical and emotional support. In particular, through the provision of advice, information and support to improve the education and development of, and relieve the poverty for children and young people with SEND, to enhance the stability and quality of life for the whole family. A central consideration will be the emotional needs of all concerned”.

Our excellent reputation and established relationships within the local Essex community have been earned over many years delivering quality services to meet the needs of our service users.

We are looking for an exceptional individual who will lead and drive the continuous development of Families InFocus (Essex) and ensure that its work makes a real difference for families.

You will be:

• An experienced and empathetic leader

• A strategic thinker

• A proven relationship builder

• Someone who has a track record of successful income generation

Full Job Description

Purpose of the Job 

To work on behalf of the Board of Trustees, in accordance with our mission, aims, values and objectives:-

• To develop and deliver the strategic and operational plan and financial budget to ensure the ongoing sustainability, growth and success of Families InFocus (Essex).

• To raise our profile and act as a strong figurehead for the charity, a positive ambassador with our stakeholders, clients, partners, funders and networks and a confident, inspiring and empathetic leader for staff and volunteers. 

• To ensure service users’ views and aspirations are taken into account for all service delivery and development. 

  Main responsibilities 

  Strategy planning and development: 

• To develop the charity’s strategic plan in conjunction with the Board of Trustees in response to key strengths, weaknesses, opportunities and threats.

• To manage the charity effectively, ensuring that its financial security and risk management is maintained and enhanced. 

• To lead the development and implementation of strategic goals, objectives and financial plans to meet both the short term and long term goals and aspirations. 

• To take overall responsibility for achieving, monitoring and reporting on performance against funders’ targets and in all areas of the charity’s activities. 

• To develop a culture of continuous improvement throughout all aspects of the charity’s work including maintaining and building relationships with key partners, funders and community networks. 

• To keep abreast of the opportunities and challenges facing local third sector organisations and keep up to date with changing legislation/developments in local or national government initiatives which could affect the charity.

  Operational Leadership: 

• To lead the development and implementation of operational plans in support of our strategic and accountability frameworks ensuring the organisation provides high quality services and meets its charitable objectives.

• To ensure that the organisation has effective policies and procedures including the management of human resources, safeguarding, finance, health and safety, information, communication and premises, and that these meet relevant legislative requirements and agreed quality standards.

• To manage the day to day operations of the charity, ensuring that staff and volunteers are effectively deployed and receive regular supervision, support, training and annual appraisals.

• To lead key projects including those bringing significant changes for the organisation, ensuring that risks and threats are robustly managed. 

  Financial management: 

• To be accountable to the Board of Trustees for the overall financial health of the charity, controlling budgets, expenditure and management accounts ensuring that income and expenditure is within financial plan targets. 

• To secure adequate funding and resources to meet income targets and objectives, including through bid submissions to grant making trusts, foundations and statutory funders, charity fundraising events and other fundraising activities.

• To maintain and build excellent long term relationships with funders, donors and supporters.

• To develop and implement an effective sustainability plan to identify and diversify income streams and maximise new fundraising opportunities for income generation.

• To identify and put in place an effective and robust risk management strategy and framework to enable the charity to support its objectives. 

  Robust governance  

• To foster excellent working relationships and ensure systems and structures are in place for the Board of Trustees to fulfil its statutory and regulatory requirements and exercise effective control of the charity’s affairs. 

• To report to the Board on progress against key strategic objectives, providing information and answering for organisational performance. 

• To advise the Board in all aspects of leading the charity, including short term and long term strategic planning for the financial welfare of the organisation. 

  Person Specification

  Qualifications

  Essential

• Educated to degree level or professionally qualified by suitable demonstrable experience e.g. management, health, education, social care, or community development. 

  Experience and knowledge

  Essential

• Minimum of 3 years’ experience in a senior management role. 

• Demonstrable experience of strategic and operational planning, service development and project management, including monitoring and evaluation. 

• Demonstrable experience of human resources management and good practice in the recruitment, management and development of staff and volunteers.

• Demonstrable experience and a proven track record of bid writing and successful funding applications to generate income and meet challenging income targets.

• Demonstrable acumen and experience of organisational financial management including budget control and reporting.

• Demonstrable experience of effective fundraising within the non-profit and charity sector.

• Experience of developing and maintaining relationships with a diverse range of clients, stakeholders and partners including local third sector organisations and statutory agencies.

• A good understanding of the governance, legal requirements of a charity and company limited by guarantee.

• Understanding of quality assurance frameworks and standards. 

  Desirable

• A good understanding of the needs of families of children and young people with any special educational need or disability.

• Experience of working in the voluntary and/or statutory sector. 

• Experience of delivering front line services in a community setting. 

• Experience of service level agreements, contracts, tendering and commissioning. 

  Skills & Abilities

  Essential

• Ability to inspire and lead an organisation. 

• Excellent people management skills. 

• Excellent interpersonal, oral communication and written communication skills. 

• Excellent skills in financial management.

• Excellent IT and presentation skills. 

• Ability to think strategically. 

• Ability to prioritise and work effectively towards strategic service goals, meet funders’ targets and deadlines.

• Ability to remain calm and focussed under pressure. 

• Ability to manage own learning and attend training courses as needed.

If you are interested in applying please click the ' Apply button' and send your CV and a covering letter explaining why you're suitable for this role. 

Want to work for a creative and inspiring organisation whose work has a significant influence in its industry?

Are you looking for a progressive step in your finance career?

Looking for a role that offers you exposure to a wide array of transactional duties?

If yes, then this is the role for you!

My client is a London based charity who is looking for a Finance Officer to join their team on a permanent basis. Reporting into an experienced line manager who prides themselves on the professional development of their staff, this is the perfect opportunity for someone who is looking to further their finance skills whilst working as part of a close-knit, dynamic team.

The main responsibilities of this Finance Officer role include:

• Full responsibility for managing all aspects of the sale ledger, raising invoices and posting them into the system in an accurate and timely manner.
• Take the lead on the preparation of bank and sales ledger reconciliations, investigating variances and reporting on them as required.
• Sole charge for ensuring that all outstanding debts for your area are collected and comply with pre-agree payment conditions.
• Provide invaluable support in the monthly payroll process and build strong relationships with a variety of stakeholders across the organisation to support on any invoice or finance related queries.
• Play a pivotal role in the month end procedures, picking up ad hoc duties and deputising for other members of the team as required.

This role is for a dynamic organisation and offers a fantastic opportunity for someone who has some experience in a transactional finance role who is now looking for a new challenge. The charity runs a series of prestigious, well-known events and as part of a competitive benefits package, employees are given are given the opportunity to attend these throughout the year.

The successful candidate will have:

• Proven experience working within a finance role of a similar capacity.
• Ideally, experience using Microsoft Dynamics. However, candidates without this are still strongly encouraged to apply.
• Fantastic communication and interpersonal skills, attention to detail and be a proactive worker.
• Demonstrable experience of being a team player and the ability to adapt quickly to a range of different working situations.

If you are interested in this Finance Officer opportunity, please do not delay in applying as application are being reviewed daily and this role is likely to be filled before the closing date.

Want to lead an organisation that stands in solidarity alongside migrants in their fight for rights and justice? Then join us!

We are looking for an energetic and motivated Chief Executive Officer (Maternity Cover) to manage the organisation whilst the current CEO takes maternity leave. 

We are looking for an exceptional individual to provide effective leadership and oversight of our organisation to take it forward in its organisational aims and objectives according to its current strategy.

 They will have substantial experience in leading organisations within the not-for-profit sector, and background in fundraising and financial management. The individual will have excellent interpersonal skills, flexible, and an ability to manage a full and varied workload, and staff team.

As the lead spokesperson, the candidate will have exceptional communication skills, both written and verbal, so they represent MRN’s position to the wider public and in the media.

The charity is looking for exceptional candidates with a:

• Commitment to upholding the rights of migrants

• Real vision as to how this can be done in the current political, social and economic climate of the UK

• Readiness to work with all groups and individuals who support in part or in whole the MRN mission

The salary will be £41,754 per annum, pro-rata. In addition, MRN contributes up to 6% of salary to pensions.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.

Closing date for applications: 15 June 2020, 9.00 a.m.

Date for candidate interviews: 22 and 23 January 2020

War on Want works to challenge the root causes of poverty, inequality and injustice through partnership with social movements in the South and by running hard-hitting campaigns in the UK in support of radical change. 

You would be joining a small, engaged and committed Senior Management Team with an Executive Director who is a confident public speaker and good at maintaining donor relationships.  You would be managing a talented team of 6 people.

Every member of the War on Want team is proud of the difference the charity (and our partners) make to people across the globe. Each of us appreciates the importance of fundraising but both our SMT and Council of Management (our Trustees) lack specific expertise in this field.

We are hoping to find a Director of Income and Engagement(s) who can help move us in the right direction whilst maintaining our values and principles. If you see these challenges as opportunities and would be interested in supporting us to make the necessary changes, please do apply. We are happy to make any of the reasonable adjustments necessary to help us recruit the right person, or people, into the role.

For an application pack, please click the Apply button where you will be redirected to our website.

Application deadline:  12 noon Monday 1 June 2020

Date for interviews:  17-18 June 2020

War on Want is a registered charity no 208724. We actively encourage applicants from ethnic minorities and aim to be an equal opportunities employer.

Finance Officer - Children's Charity - City of London

A well known children's charity are looking for a Finance Officer to join their growing finance team in Central London. Reporting into the Deputy Director of Finance, this is a great opportunity for a studying part-qualified accountant to learn and develop as part of a very ambitious team.

As the new Finance Officer you will be assisting with the production of month end accounts, including but not limited to:

• Preparation of balance sheet reconciliations
• Preparation of trial balance
• Posting of fixed asset adjustments
• Effective control and reconciliation of petty cash
• Reconciliation of gift aid on nominal ledger to outstanding claims
• Maintenance of management accounts spreadsheet

This position will be paying between £30,000 and £35,000 (depending upon experience) and will offer full study support.

If this position is of interest please do apply now. Or, if this isn't quite right, but you are looking for a new finance position in the charity and not for profit sector, do send across an up to date CV to [email protected]

Finance Officer - Children's Charity - City of London

Summary

The post will be supporting in the Property Department, in making sure that our financial processes are followed, payments systems are followed in an accurate and timely manner by checking invoices. A key part of the role is the provision of regular reports on the day to operations of the department, being able to extract information from databases, and present them in a understandable way in reports will be important. We have an in-house property system, the postholder will need to learn the system and how to gain the information from it.

Main Responsibilities

1. Systems and support

• Set up and / or management of data and information systems both electronic and paper as appropriate.
• Management of property data and financial data where applicable. Producing reports as appropriate or as directed including in relation to day to day operations, KPI's and for audit purposes.
• Development of regular reporting protocols to aid managers and staff carrying out their responsibilities more efficiently and effectively together with the provision of reports to others.
• Provide administrative support to the Diocesan surveyor including in respect of diary and meeting management, provision of reports and establishment of admin systems.

1. Finance

• Management of financial transactions relating to property including payments to contractors, utility companies and in relation to rent etc. The post holder will also work closely with the Finance Department.
• Project accounting for property capital projects including redevelopment, alteration and purchase. Including the provision of regular management information on progress on projects.
• The preparation of weekly, monthly and quarterly key performance indicator data for the Diocesan Secretary and other members of the senior management team plus other members of the Property Department. This will include contributing to reports for committees and boards of the Diocese.
• Provision of cash flow information and regular liaison with the Finance Department to ensure the proper accounting and recording of all transactions.
• Ensure that effective and efficient controls and processes are in place, that all payments, invoicing and financial resources relating to property are appropriate, accurate and approved.
• Apply the financial procedures for the tendering of vacancy works, and other project that require formal tendering.
• Ensure that all invoices and utility bills are processed accurately and within set timescales.

1. Property Repairs and Maintenance

• Provide support for the Property Repairs Help desk including raising contract instructions as needed and recording and monitoring progress of repairs and larger works.
• Co-ordinate the provision of planned programmed maintenance including gas safety and heating servicing, electrical testing, alarm servicing and other services to be determined.
• Provide administrative and financial accounting support in respect of Larger property related projects as directed.

1. General

• Use MapInfo to provide geographical representation and plotting data.
• Support the Diocesan Surveyor and other staff, in managing and completing specific projects as required.
• Contribute to the efficient running of the property Department by carrying out tasks in a professional and positive manner and:
  • Respond to telephone calls and deal where appropriate or pass to others
  • Ensure that a high standard of documentation is maintained
  • Assist other staff in performing their duties
  • Ensure that property and other records are maintained in appropriate storage and readily accessible whether in soft or hard copy.

1. Any Other Duties

A core value of Diocesan staff is collaborative team working. The responsibilities outlined above cannot totally encompass or define all tasks which may be required of the post holder and you may be asked to perform any other duty as directed from time to time.

Ideal Candidate

Qualifications

• A graduate in a numerate discipline such as science, engineering computer science, or mathematics or a graduate level qualification in a numerate discipline.

Skills & Knowledge

• Experience of processing financial documents with a high degree of accuracy, ideally within a property department or similar.
• Highly proficient in word, Excel and Access databases with excellent typing and data entry skills
• Excellent attention to detail particularly when preparing documents
• Demonstrable customer service skills including a good telephone manner and interactive skills.

Personal Qualities and behaviours

• A 'can do ' attitude
• Energetic and flexible approach especially in relation to learning and new tasks
• Well organised and able to maintain efficient systems
• Able to work accurately under pressure and to deadlines.
• Willingness to help and to be a team member in a busy team
• Flexible attitude to tasks and cheerful positive approach to work.
• Able to work as part of and integrate into a small team.
• Able to maintain confidentiality as appropriate.
• Sympathetic to the aims and objectives of the Christian Church and have due regard for the traditions of the Church of England.

Manage the development of business processes and reports across the different restricted and unrestricted funds of the Trussell Trust, create and implement process improvements and reconciliations between the CRM and finance systems. Oversee income accounting and forecasting.

You will have advanced knowledge of implementing strong business processes to enable analysis and good decision-making.  You must be able to develop forecasting processes for management accounts purposes,improve and strengthen reporting systems links between the CRM (Salesforce) and Finance systems (currently Exchequer, a new system is planned for December 2020).  You will be able to implement process improvements and system automation to support accurate and timely management accounts reports. You will be able to work collaboratively with internal customers to implement process improvements and system automation.

Robertson Bell Finance are working with a leading international organisation, based in Buckinghamshire, to recruit an Interim Projects Finance Officer on an initial 18-month contract. This is a new role, created specifically to support the life cycle of a £22 million project from a finance perspective and ensure that the organisations goals and values are met.

Reporting to the Finance Manager, key responsibilities of the Interim Project Finance Officer include:

• Leading on all financial aspects of the project, ensuring accurate accounting and reporting throughout the project lifecycle.
• Managing all contractual agreements between the organisation and third parties as well as securing new contracts. A key part of this will be ensuring compliance.
• Evaluating projects to ensure that risk is minimal and the organisation is receiving value for money on investments.

To be considered for this role you will need to demonstrate:

• Experience managing complex contracts with a variety of agencies while maintaining full compliance.
• Sound technical accounting skills and experience producing accurate budgets.
• Strong interpersonal skills and an ability to engage effectively with a variety of stakeholders.
• Intermediate Excel Skills.

Please note that this role will involve occasional international travel to meet with various stakeholders. Candidates will also need to be of Christian faith.

Applications are being reviewed upon receipt so, please do not hesitate in submitting your CV now to avoid missing out!

Reside are looking for enthusiastic individual to join the Tenant Support Team to provide tenancy support to our tenants who live in supported living services across the South of England.

We are particularly looking for someone who along with working in housing has had experience working with tenants who have learning disabilities, autism, mental heath and acquired brain injuries.

The post holder will be responsible for a housing management ‘patch’ but will be expected to work flexibly with the other Tenant Support Officers to provide an excellent housing service across the full portfolio of properties managed and owned by Reside. The properties will need to be visited once every six months and the patch goes from London, Kent, Dorset, Devon and Cornwall. 

The role will be a mix of:

• undertaking housing management visits and property inspections, and so will involve significant travel and the need to be regularly away from home, and

• case management requiring a good understanding of rents and service charge budgets, including budget setting and management. The post holder will be responsible for maximising income through effective management of rent arrears and voids.

• The ideal candidate will be able to deal with a range of issues in liaison with support teams, support providers, landlords, tenants, families and contractors. A good understanding of housing law and process together with some technical and welfare benefits (including housing benefit) knowledge is needed.

Key Responsibilities:

• To act as a key point of contact within the Tenant Support Team for tenants and service users, colleagues, contractors, support providers and suppliers.
• To deliver a generic housing management service to a portfolio of properties occupied by vulnerable adults.
• To manage a ‘patch’ of properties undertaking all housing management functions to include considering referrals, preparing tenancy agreements, signing up new tenants, dealing with Housing Benefit claims, managing rent arrears, dealing with tenancy enforcement, setting and managing service charge budgets, liaising with support staff, handling enquiries, property audits and estate inspections and point of contact with Registered Providers.
• Establishes and maintains an effective working relationship with stakeholders.
• Plays a role in ensuring Reside complies with regulatory health and safety issues, and ensures we are working in compliance with company policy and procedure.
• Works alongside facilities colleagues to facilitate properties and home environments are maintained to a good standard.
• Works as a team player to deliver and develop excellent customer service standards.
• Collates information of a highly confidential and sensitive nature regarding service users and property related issues for company use, maintaining confidentiality at all times on a need-to-know basis