Individual Giving And Supporter Care Manager Jobs in Home Based
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Individual Giving Manager will play a vital role in fundraising activities to support our mission of providing care and support to children with life-limiting conditions and their families. As the Individual Giving Manager, you will be responsible for developing and implementing strategies to engage individual donors and supporters, cultivating meaningful relationships, and maximising their financial contributions.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.
As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.
You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Finance Manager your role is to help make this a reality through the effective management of our financial processes. You’ll use your experience from other charity finance roles, along with your accountancy / financial management qualifications, to help ensure our approach to financial management is effective, efficient, up-to-date and in line with charity accounting standards.
You will be well-organised and motivated to support the wider team in their work. Reporting to the CEO and supporting the Treasurer, you will ensure we have up-to-date information on the financial health of the organisation. You will help to ensure we are maximising the use of restricted funding, and that money is spent in line with donors’ wishes.
You will lead on ensuring we have robust organisational systems and processes in place for effective financial management. This includes the production and sharing of management accounts, ensuring payroll and invoices are paid on time, devising financial reports, and providing budgetary support. You’ll ensure that accurate records are maintained and that we are reporting our accounts in line with SORP guidelines.
You will lead on the ongoing development and maintenance of our finance systems, policies and procedures, ensuring they are fit for purpose for a growing organisation.
Read the attached Person Specification for more information.
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Location: Remote, home-based (or use of London office is available)
Reporting to: CEO
Hours: Part-time, 14 hours per week (we can offer flexibility on times/days. We can offer a contracted, salaried role or a day rate for those who prefer freelance work)
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About us:
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Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.
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Our vision: A future where everyone can achieve their potential within and beyond prison.
- Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.
Please submit a CV and a cover letter, outlining how your skills and abilities match those outlined in the role description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy using your communication skills to develop lasting relationships with supporters? Are you passionate about working for a local children’s charity?
We have a great opportunity for someone to join our small, friendly team as Individual Giving and Supporter Care Officer. If you are energetic, passionate, and looking to develop your career in fundraising whilst improving the lives of bereaved children and young people in Oxfordshire, we’re keen to hear from you.
The role
Location: Oxford & hybrid working
Salary: £24,500 - £30,000 fte pa, depending on experience
Contract: Permanent
Hours: Part time 25-30 hours per week, negotiable, with the possibility to study for a fundraising qualification.
Closing date: Applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
This is an exciting time for SeeSaw. We have a new Head of Fundraising and a very successful Trusts & Grants fundraiser. We are now looking to expand the fundraising team to complement the current skills and expertise, and strengthen the relationship with our donors. You will be responsible for providing exceptional supporter care for the truly fabulous individuals who donate so generously to SeeSaw to help support young people through grief.
You
You are looking to use your CRM experience to support a local charity.
You are familiar with, or keen to learn about, fundraising.
You are as comfortable working with data as you are talking to supporters.
You are able to produce engaging social media and digital communications.
You enjoy working collaboratively in a small team but are also happy managing your own time and workload effectively.
You are organised and task orientated, and enjoy a busy, varied role which offers the opportunity to grow.
Whilst fundraising experience is not essential, you must be able to demonstrate transferable skills, understand the importance of managing supporter care and enjoy building relationships. You may be looking for a part-time role that allows you time to study for a fundraising qualification or fits in around other commitments.
What we can offer
SeeSaw is fully committed to helping you build your skills and talents. You will work to, and be supported by our Head of Fundraising, and have access to advice and training as you build your role to deliver on our fundraising strategy.
We will offer you a flexible working environment, a friendly team and an important cause. In return, we are seeking your energy, enthusiasm and desire to learn. This really is the perfect role for someone looking to develop their career in fundraising.
If you would like to find out more about the role, please visit our website
Please email us your CV & supporting statement demonstrating how you meet the requirements
As we are actively recruiting - We reserve the right to close the advert anytime. So, please don't hesitate to apply!
The client requests no contact from agencies or media sales.
Reports To: Director of Growth & Engagement
Salary: Points 33-37, £31, 152 - £34, 404
Department: Growth & Engagement
Location: Central Office, Belfast
Hours of Work: 35 hours per week, mainly Monday to Friday. A hybrid working system is in place (at least 2 days in office per week).
A flexi-time system is in operation and reasonable hours outside of this will be required to fulfil the duties of this position (some evening and weekend work).
Job Purpose: The Individual Giving and Legacies Manager will lead the development and execution of our mass marketing activity to grow our supporter base, and maximise every individual donor’s lifetime value to Simon Community.
By creating powerful fundraising campaigns, optimising supporter journeys, and diversifying income streams, including through digital channels, we can foster a strong sense of connection and loyalty among our valued supporters, and inspire a movement of support to end homelessness across NI.
Essential Criteria:
- At least 3 years proven experience in a fundraising, brand, or marketing role, including with elements of digital marketing, data analysis or insight.
- Proven track record of exceeding targets (financial or otherwise).
- Proven ability to write engaging copy for different audiences across varied channels.
- Significant experience and confidence in using a CRM and building processes for storage and reporting.
- Experience of budget and project management.
- Excellent working knowledge of digital marketing tactics and channels.
Desirable Criteria:
- Experience of working in a fundraising/charity context.
- Line Management experience.
- Proven track record of using data analysis techniques (and audience insight) to drive decision making.
- Experience of using Canva or MS Publisher
- Experience of using Raisers Edge NXT database.
- An understanding of the issues affecting homelessness and/or voluntary sector in Northern Ireland.
Skills & Knowledge:
- Strong project management skills with ability to oversee end-to-end campaign processes.
- Creative flair for storytelling, with first rate written communication skills.
- Ability to work independently and as part of a team
- Excellent workload management skills and ability to prioritise to meet targets and deadlines
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme.
The client requests no contact from agencies or media sales.
Beat is the UK’s eating disorder charity. We are looking a new Individual Giving Lead to support our passionate and ambitious team.
This is an excellent opportunity for proactive candidate with experience working within Individual Giving to work in a growing area of the charity. With a varied workload you will help secure a crucial share of the income for the team which will enable us to help more people than ever before.
One of the most rewarding aspects of the role is the opportunity to share our supporter stories to inspire and engage our donors to continue or begin their journey with Beat. Candidates with the personability to work with people, with a positive attitude and ability to empathise with stakeholders will do well in this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024).
You will manage a team of two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.
You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.
The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.
Key responsibilities
Planning and implementation Support the Head of Fundraising to plan, lead, implement, and evaluate strategies to:
• Increase individual gifts through enhancing the supporter donor journey.
• Develop new individual giving appeals and campaigns with a focus on direct marketing across various channels to engage with new and existing supporters to generate new income.
• Working with the communications team to design a multi-channelled approach to maximise the reach to the appropriate audiences.
• Develop the required tools and mechanisms to ensure ease of engagement.
• Design and implement a stewardship programme that cultivates long term support across all fundraising streams.
• Work across teams to raise the profile of the charity and its appeals and fundraising activities.
Donor data analysis and segmentation Analyse and segment the supporter base to develop targeted supporter journeys and ask strategies, using donor data from our CRM to:
• Maximise the lifetime value of donors.
• Ensure effective use of supporter data for campaign purposes.
• Manage a continuous cycle of testing for new channels and techniques for acquisition and retention, based on audience insight and sector trends.
• Work with the Head of Fundraising to produce regular feedback reports and analysis.
• Ensure all activities and contacts are managed through the charity’s CRM system.
• Maximise gift aid opportunities.
See attachment for further responsibilities
The client requests no contact from agencies or media sales.
Individual Giving Manager
Closing Date:16 June 2024
Interview Date: 24 June 2024
Location: Hybrid, with work at both our Selly Park & Erdington Sites
Hours: Full time
Duration: Permanent
Salary: Corporate Band E, £33,882 - £39,601 per year
DBS Requirement: Basic
“Happy to talk about flexible working.”
We are seeking an experienced candidate with a great understanding and knowledge of individual giving, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth.
The role will manage the Donor Acquisition Fundraiser and In-Memory Fundraiser and be responsible for the overall delivery of our individual giving strategy.
As the Individual Giving Manager, you will play a pivotal role in the planning and implementation of our individual giving programme of fundraising and activities, aimed at individuals. It will be the Individual Giving Manager’s responsibility to generate significant income through individual gifts, campaigns and appeals, regular giving, in memoriam giving, lottery and legacies, and to increase activity and income from these sources.
Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising, all while leading a dedicated team. You will be responsible for delivering innovative and creative appeals as well as supporting the fundraisers responsible for in-memory and donor acquisition to achieve their targets and objectives.
Individual Giving is a growing income stream for Birmingham Hospice, and this have been recognised by the Executive Team who are investing in this area, in particular regular giving and legacies.
If you are a focused and driven individual who enjoys creating new and exciting fundraising appeals and campaigns, then we want to hear from you, but more importantly you must have a passion for fundraising and hospice care and the ambition to grow income and increase donor recruitment and retention.
You will work across the fundraising department, in a culture of innovation and collaboration, to meet overall fundraising objectives.
If this sounds like the role for you then we’d love to receive your application!
The client requests no contact from agencies or media sales.
Supporter Care Officer
Reports To: Individual Giving and Supporter Care Manager
Location: Remote (travel to Leicester Office & other locations where necessary)
Contract Type: Permanent
Salary: £28,160 per annum
Hours: Full-time (36 hours a week)
About Home-Start UK
Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.
We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.
About The Role
This is an exciting new role within the marketing team. Reporting to the Individual Giving and Supporter Care Manager, you will enable effective communication with our supporters and build a strong connection with them by placing supporter care at the heart of our work, while also engaging potential new supporters.
You will work closely with colleagues to deliver engaging content that is relevant and resonates with the person receiving it. You will be responsible for the build, testing and sending of all supporter journeys and campaigns across different channels. You will combine the ability to manage the technical side of maintaining our CRM system to ensure records are up-to-date and correct, while also building automated supporter email journeys.
Closing date for applications: Wednesday 26th June at 5pm.
Interviews to be held virtually Wednesday 10th July.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare, along with details of a short task to prepare ahead of time.
Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. Appointments will be based on merit, following an open and clear selection process.
As part of any recruitment process, Home-Start UK collects and processes personal data relating to job applicants. You are under no statutory or contractual obligation to provide data to Home-Start UK during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.
No agencies please.
Prospectus is delighted to be working in partnership with Ripple Effect to recruit an Individual Giving Manager. This position can be based primarily remote with occasional travel to the Ripple Effect office throughout the year.
Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.
As the Individual Giving Manager, you will be responsible for delivering the organisations cash programme and implementing the mid-value strategy. This is a great opportunity to take more strategic responsibility in developing the cash appeal strategy including, content, creative, data, digital, cross-team integration and analysis. Working collaboratively with others in the Fundraising and Engagement Team particularly, the Head of Supporter Engagement, and the Supporter Care Manager, you will ensure the supporter is at the heart of all campaigns and stewardship.
To be successful as the Individual Giving Manager, you will have proven experience of direct marketing and ideally within a fundraising environment. This person will need to understand how to use data segmentation and analysis to make informed decisions on individual giving strategy. Leading projects, this person will need to be able to work autonomously and collaboratively to bring teams together.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.
Percival are excited to be working with the National Brain Appeal to help them appoint a new Individual Giving Manager to join their team. This role will get to work on and lead the individual giving campaigns for some amazing capital appeals at one of the world's leading centres for the diagnosis, treatment and care of patients with neurological and neuromuscular conditions.
The National Brain Appeal funds pioneering research, innovative treatments and world-class facilities. to benefit patients with neurological and neuromuscular conditions. We do this working to support The National Hospital for Neurology & Neurosurgery and the UCL Queen Square Institute of Neurology - together known as Queen Square. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson's disease, and dementia.
Title: Individual Giving Manager
Salary: £45,000 per annum
Working Pattern: Full Time
Contract Type: Permanent
Location: London, Hybrid with two days a week in the office.
Reporting to the Director of Fundraising and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising team to create, test, monitor and evaluate campaigns working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity. The postholder will lead a team of three to deliver on a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit patients and those affected by neurological and neuromuscular conditions.
They are looking for candidates with extensive experience of designing, delivering and reporting on individual giving fundraising activities. The ideal candidate will have experience of developing an individual giving programme that includes revamping a supporter journey, designing uplifting campaigns and producing conversion messaging to supporters from cash appeal donor to regular givers.
Recruitment Timeline
Deadline for Applications: as soon as possible
1 st Stage Interviews: as soon as possible
We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.
The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don't hesitate to contact our Recruitment Director Adam on
To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy
We are looking forward to connecting with you soon.
Charity People is delighted to be working with National Brain Appeal to recruit for an Individual Giving Manager
The post holder, reporting to the Director of Fundraising and leading the Individual Giving Team, will collaborate closely with colleagues across the fundraising team to design, test, monitor, and evaluate campaigns. They will work towards ambitious income and expenditure targets, provide regular reports, and ensure that supporters have a positive experience with the charity.
Job Title: Individual Giving Manager
Location: London, hybrid/flexible working, with 2 days in the office
Contract: Perm, Full Time, 35 hours
Salary: Up to £45,000 per annum
About the organisation
The National Brain Appeal funds pioneering research, innovative treatments, and world-class facilities to benefit patients with neurological and neuromuscular conditions. They support The National Hospital for Neurology & Neurosurgery and the UCL Queen Square Institute of Neurology, collectively known as Queen Square. This is one of the world's leading centres for diagnosing, treating, and caring for patients with conditions such as stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson's disease, and dementia
The Role
The role aims to drive and implement ambitious fundraising strategy to support the work of Queen Square. The Individual Giving Manager will shape and deliver the complete experience for new and existing supporters, lead marketing and communications efforts, and oversee Legacy giving.
Responsibilities:
- Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
- Champion best practice and stewardship with individual supporters
- Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
- Co-ordinate all communications and messaging targeted at existing supporters
- Measure performance against campaigns and appeals
- Lead on marketing and communications around Legacy giving
- Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
- Support data benchmarking, prospect research and audits as required
- As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual Giving, Core Fundraising Activity
- Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
- Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
- Regularly report back to the Director of Fundraising on plans and activities
- Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
Research & Service Development
- Identify individual giving trends and use this knowledge to continually develop new products for the charity
- In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
- Oversee the compliance of third party agencies to ensure activity is carried out in line with the value of The National Brain Appeal, the Fundraising Code of Practice and the law
About You
We'd love to hear from you if you fell you have the following skills and experiences
- Proven relevant professional fundraising experience with a successful track record
- Extensive experience of designing, delivering and reporting on individual giving fundraising activities.
- Proven experience of creating and monitoring budgets
- Ability to prioritise and manage a demanding workload
- Inspiring team leader with line management experience
For more information and for the full Job Pack, please contact Seema Choudhury at Charity People.
The application process is to submit a CV and Supporting Statement.
If you require any assistance or adjustments during the application process, please don't hesitate to reach out.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the heart of our fundraising and marketing strategy is a real focus on building lasting, meaningful, and relevant relationships with all our supporters, demonstrating the importance and value of the contributions that they make. Our Individual Giving programme makes up a considerable proportion of our total income and the primary responsibility for this role is providing important support for this vital programme. You’ll love talking to our supporters, taking time to understand them, listen to what they are interested in and making sure they feel valued. Starlight’s reputation for supporter care will really matter to you and you’ll naturally want to be accurate, efficient and effective in dealing 3 with queries, handling and recording donations on CRM and ensuring that appropriate and timely responses are sent to all supporters. You’ll also enjoy developing your fundraising skills and supporting Individual Giving activities to ensure we are delivering the best activities for our supporters to drive more donations. With your experience and expertise, you’ll support our reputation for positive, warm touchpoints and excellent customer service.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building relationships and securing funding for an ambitious and growing charity providing high-quality support to adults with disabilities?
We are looking for an enthusiastic and innovative Fundraising Manager to lead on increasing donations from individuals with an interest in our cause and our local communities.
We are looking to grow our income beyond Trusts and Foundation and diversify our income streams in line with our strategy. We need someone with the passion and track record to tell our story to other audiences, so they want to support Share.
Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy, and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen.
Main responsibilities
- You will build on the excellent foundations laid by the outgoing Community Fundraiser to raise our profile amongst our neighbours and with local organisations
- You will proactively recruit new supporters, build our individual supporter base and develop regular stewardship and communications
- You will offer high-quality relationship management and donor care to supporters including providing fundraising materials, encouragement and support to maximise their fundraising potential, as well as ensuring donors are recognised and thanked for their contribution
- You will develop and deliver fundraising operational plans, ensure good fundraising practice and messaging is embedded throughout the entire organisation.
Who we’re looking for
- You are a dynamic, compelling and organised person with experience of building lasting relationships to achieve fundraising targets, bringing in income through regular donations, fundraising campaigns and events
- You are self-motivated and ambitious, and be excited by the opportunity to develop a crucial function within a growing charity
- You are a brilliant communicator, in person, in writing and over the phone
- You use data to inform where you channel your energies, considering the return on time and any financial investment
- Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen.
Why work for us?
Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.
Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees.
We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. We have robust policies in place so that every single person working at Share takes ownership of making our programmes come to life.
We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.
How to apply
We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.
Please send us your CV and a cover letter. In your letter, please tell us:
- What attributes would an effective and successful Individual Giving and Community Fundraiser have at a charity like Share?
- What would be your top three priorities for growing individual giving at Share?
- Who would be your key allies within Share to grow our community and individual fundraising?
If you would like to have a chat about the role or visit us before applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.