Customer Relations Advisor

Base (Negotiable)

£18,408 - £19,539 per annum (pro-rata for part-time)

Part-Time/Full Time considered, Permanent.

Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join the Field Studies Council (FSC).

We now have exciting opportunities for Customer Relations Advisors who will Support the Sales & Marketing team to effectively manage enquiries for group reservations for FSC centres

From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales. You will be effectively managing FSC centre bookings to ensure a strong relationship is built up with customers, to include:

• Effectively managing communication with customers by email and telephone including timely follow-up to enquiries
• Ensuring that all customer enquiry and reservation information is updated on the sales database

To be successful in this key role you will have Minimum of five GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, Experience working in an administrative and/or customer service/sales role, Experience of dealing with customers via telephone and email as well as experience of using Customer Relationship Management (CRM) systems and databases.

Excellent oral and written communication skills, with the ability to communicate appropriately and effectively with others are a must with a professional, confident and polite telephone manner. We’re looking for people with the ability to work unsupervised and as part of a team, adhering to strict deadlines and accepting responsibility for your own performance.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

Closing Date: 25th January 2021

Interview Date: 1st and 2nd February 2021

PRINCIPAL GIVING EXECUTIVE

Salary: £24,550 per annum + benefits

Contract length: Permanent

Location: Stratford, London

Closing Date: Sunday 24th January 2021, 23:55

Are you a self-motivated and sharp minded individual with strong administrative experience that can help us beat cancer?

Why we need you

We have an exciting opportunity for a Principal Giving Executive to support the Philanthropy leadership in the coordination, planning, and implementation of high-quality administration for the Principal Gifts programme. The role will provide administrative and operational support across the Principal Gifts hub

What will I be doing?

Make an impact every day by…

• Providing high quality administration for meetings, such as drafting agendas, commissioning papers and monitoring actions from meetings

• Working with internal and external Executive / Personal Assistants to ensure that principal gift activities are scheduled in a timely manner

• Working with colleagues to support the effective and timely delivery of all pre-prospect and donor meeting briefings

• Providing administrative support to the Principal Gifts team, including updating and retrieving information from our donor database

• Supporting the Senior Principal Gift fundraisers to provide timely and insightful updates on the progress of key principal gifts activity and ensure delivery against time, brief and budget

• Building strong and effective relationships with key internal stakeholders and colleagues and developing a working knowledge of the work and science at the Crick and CRUK

To view a full job description please click here:

What skills are you looking for?

You'll be able to bring to the role…

• An ability to prioritise, manage conflicting deadlines and work under pressure

• Proven ability to manage your own workload

• Proven ability to synthesize large amounts of information from a variety of sources, interpret and present clearly

• Excellent stakeholder management and people skills

• High level of IT literacy, including good working knowledge of Microsoft Office packages, including the use of databases.

• An interest in major gift fundraising, and be motivated by science and the opportunity to be part of the Crick and CRUK's campaign and growing philanthropy effort.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You'll also be able to access a wide range of learning and development opportunities. And ultimately you'll know that you'll be changing lives through your work.

If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Mass Giving Manager, London (initially home-based), 12-Months, Health Charity, up to £45,000 pro rata

• Are you an experienced Mass Giving Manager?
• Do you have extensive experience of Individual Giving as well other mass giving streams?
• Would you like to work for a fantastic well-known cancer charity who tirelessly work to impact the survival rates of those affected?

Pro-Marketing is working alongside a well-known London based cancer charity. They are seeking an excellent Mass Giving Manager to come and join them for a 12-Month contract! This role will be reporting to the Head of Fundraising and will be responsible for leading the charity's Mass Giving portfolio which consist of Individual Giving, Community, Challenges, and In-Memory fundraising.

In this role you will be responsible for…

• Leading the charity's Mass Giving portfolio which consist of Individual Giving, Community, Challenges, and In-Memory fundraising.
• Developing a fully integrated portfolio strategy to help the charity drive mass participation
• Establishing new products and supporter journeys that helps increase cross-selling and high-achieving individual giving campaigns
• Developing a plan and strategy that integrates the charity's mass giving products and events to help drive acquisition and retention
• Creating and leading a high performing mass giving team
• Leading out as a key senior manager in the fundraising team

You will be ideally suited for this role if you have…

• A successful track record in delivering and developing a mass giving portfolio strategy
• A notable background in individual giving fundraising and another area of mass giving (such as community, challenge events and in memoriam)
• Developed supporter journeys and optimised channels to acquire new supporters increase retention and conversion, and improve supporter experience
• A successful track record in Raiser's Edge (desirable)
• Line management experience

What next?

An appointment is looking to be made urgently, with applications being reviewed on a rolling basis. As such this opportunity is liable to close at short notice so apply now to avoid disappointment! If you wanted to find out more about this Mass Giving Manger position, get in touch ASAP on the below:

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Digital Culture Assistant

(Time to Shine Leadership Programme)

Fixed Term 12-Month Contract

Full Time - 5 days a week

£19,747 p/a

The London Irish Centre is the Irish Heart of London. Our Mission is to empower and enrich lives through Irish community and culture.

We are looking for a Digital Culture Assistant to help us deliver an eclectic, community focused programme for 2021 and beyond. The ideal candidate will have an interest in learning and adapting to the ever-changing digital tools used to deliver culture, education & heritage to our community.

You will work within a small, experienced team who have previously delivered large scale events and fundraisers featuring celebrities & musicians like Ed Sheeran, Niall Horan & Dermot O’Leary.

Since March 2020, the majority of our culture, education & heritage has taken place online. The post-holder will be expected to combine working from home with working on-site when government guidelines allow in the future.

The role is funded by the Rank Foundation’s Time to Shine leadership programme which was established to enable individuals with the right skills mix, talent and work ethic, the opportunity to experience a 12-month paid leadership and development placement in a charity. Candidates must be unemployed or underemployed (not having enough paid work or not doing work that makes full use of their skills and abilities).

The deadline for applications is 9am Monday 25th January 2021.

Staff Benefits:

• Free tickets to LIC core cultural programmed events (subject to availability and may not apply to fundraising events and partnership events at external venues)
• 50% discount on LIC education courses (subject to availability)
• 20% staff discount at the LIC shop and 10% staff discount a the LIC bar
• Mindfulness App membership
• Access to an Employee Assistance Programme with Health Assured
• Cycle to Work Scheme
• Tech Scheme
• Team socials and activities

The London Irish Centre is a London Living Wage and Equal Opportunities employer.

We actively encourage applications from diverse backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We encourage BAME and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by the LIC. Whilst our offices have some barriers to access, we are taking steps to resolve these, and in the meantime continue to encourage interest from applicants who require reasonable adjustments within the workplace.

We are seeking a Database and Lottery Officer to join our successful fundraising team. You will be experienced in using CRM systems to a high level of competency, and be confident in maintaining large amounts of data with accuracy and attention to detail, with proven ability to create and run data imports, exports and reports.

Working within a small team, you will undertake a range of duties to ensure our CRM database and Lottery software are well maintained and able to support fundraising and supporter stewardship activities, providing support and advice to fundraising colleagues and other database users across the charity. Knowledge and experience of GDPR compliance is essential. Experience of working in a fundraising environment would be an advantage. You will also be responsible for the operation of our weekly lottery draw.

Please contact Sarah Meads, Individual Giving and Legacies Manager, if you would like any further information

Candidates should write via email to the Human Resources Department, attaching your CV and a supporting statement of no more than one side of A4 stating how you meet the requirements of the role, and return by 10am Monday 18 January 2021

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Supporter Development Fundraiser ,and get more people involved in change that means everything.

NSPCC Supporter Development Fundraiser

SALARY: £24,000-£27,241 plus London weighting of £3,366

Fixed Term: 6 Months

The NSPCC is looking for a passionate, detail orientated and well-organised individual to join the Individual Giving - Supporter Development Team. Reporting to the Fundraising Manager, the post holder will be responsible for running a variety of campaigns that make up part of the supporter development programme while assisting in the smooth running of the team on a day-to-day basis. This is a fixed term contract of 6 months.

Responsibilities will include managing all aspects of direct marketing campaigns, from briefing and campaign set up and fulfilment, to monitoring and reporting of income and expenditure, campaign reporting and liaising with our agencies and suppliers. Campaigns will be delivered through a range of channels, including direct mail and digital, across a range of fundraising programmes.

Candidates for the position should ideally have experience of:

• Working for a charity
• Managing direct marketing campaigns (ideally in the charity sector)
• Experience with Office software – Outlook, Word, Excel and PowerPoint.
• Managing a varied workload
• Working in a team
• Working with internal and external teams and agencies

If this sounds like you, we’d love to hear from you.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Supporter Development Fundraising Executive , and get more people involved in change that means everything.

NSPCC Supporter Development Fundraising Executive

SALARY: £19,000 to £20,315, plus £3,366 Inner London weighting

Permanent 35 hours a week

The NSPCC is looking for a passionate, detail orientated and well-organised individual to join the Individual Giving - Supporter Development Team and support them to engage NSPCC supporters and inspire them to give money, maximising the opportunities by which the fundraising activity of the Individual Giving department can contribute to the NSPCC’s mission of ending cruelty to children.

Responsibilities include:

• Supporting the development of effective and persuasive supporter communications using creative and engaging methods of communication, including written, verbal and electronic mechanisms.
• Proactively taking steps to improve knowledge and understanding of supporters through developing the NSPCC’s relationship with them, evaluating that relationship on an on-going basis and making necessary adjustments.
• Carrying out research through a range of sources, including the Internet, Intranet, publications and other external contacts, including other charities, in order to obtain relevant information that can contribute to fundraising communications such as mailings and email.
• Providing a consistent point of contact for agencies and other suppliers who support Individual Giving fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.
• Carrying out team and campaign administrative tasks, keeping all relevant documentation and files up to date.

Candidates for the position should ideally have experience of:

• Success in delivering results as set out in a team or departmental plan.
• Success in a customer led environment such as fundraising, sales or marketing.
• Using email, the internet and Windows based software packages, including word processing and spreadsheets, to deliver tasks and projects.

If this sounds like you, we’d love to hear from you.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives.

It is an exciting time to join Kidney Care UK as we continue to build our fundraising team and support our ambitious plans to ensure no one faces kidney disease alone.

This strategy has seen us rebrand to Kidney Care UK and we are already seeing the growth in our supporter base. Non-legacy income has grown from £185k in 2016 to £444k in 2019, and, despite the many challenges of Covid-19, we are on track to grow income again in 2020.  

2021 will see this continue with the recruitment of a Fundraising Assistant. This role will be hands on within a busy fundraising team and has the potential for the right person to learn and develop a variety of fundraising skills and knowledge of fundraising activity and stewardship.  The role will focus, initially, on supporting community and trade activity as well as individual giving and challenge events but will grow and develop with the team.

Some fo the key tasks and responsibilities

• Provide excellent stewardship to our supporters, challenge event participants, individual givers, community fundraisers, trade customers and volunteers.
• To be the first point of contact for all fundraising enquiries that come in by telephone, email and post.
• To record and send fundraising information, materials and support to community and challenge event participants raising money for us, including sending out their welcome packs and t-shirts
• Proactively use the fundraising database (Harlequin) to develop and manage supporters and ensure all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes
• To develop an in-depth knowledge and understanding of our fundraising activity and to maintain the processes behind registration and online giving platforms
• Build, manage and maintain rewarding relationships with existing and new supporters and colleagues and teams across Kidney Care UK.
• Support the promotion of marketing activity through our digital and social media channels
• To represent Kidney Care UK on occasion at challenge events and other events activity

Please note: Our office is closed until Monday 4 Jan. We will be reveiwing applications w/c 4 Jan and inviting candiadtes to interview as of 11 Jan 2021. 

Cavell Nurses' Trust is a small but busy charity supporting UK nurses, midwives and healthcare assistants facing personal or financial hardship.

We're recruiting a motivated and enthusiastic Fundraising Officer to join our growing fundraising team to offer vital day to day support, as well as valued contributions to our events, supporter stewardship and communications.

Purpose:

• To manage fundraising administration.
• To support community fundraisers, as well as develop and promote a diverse range of fundraising activities and projects in line with Cavell Nurses’ Trust’s fundraising strategy.
• To continually develop excellent and innovative fundraising communications with supporters and ensure a wonderful experience for donors.

The role principally includes responsibilities in Administration, Supporter Care and Fundraising Communications.

Administration:

• Maintain and update the database of fundraising relationships in line with Cavell Nurses’ Trust policies.
• Manage administrative tasks across all of Cavell Nurses’ Trust’s fundraising strands. This will include thanking and processing donations, answering enquiries, fulfilling mailings, tracking department costs, stock takes and ensuring fundraising materials are up to date. It also includes regular reporting from JustGiving, Virgin Money Giving, Facebook and other online fundraising platforms.
• Respond to general enquiries from supporters
• Keep up to date on areas where Cavell Nurses’ Trust can improve practice and ensure all materials are in line with the Fundraising Regulator best practice.

Supporter Care:

• Fulfil mailings to fundraisers.
• With donor retention a priority, actively maintain and support new and existing relationships with supporters to encourage long-term commitment.
• Support community fundraisers who take on activities/challenges to support our work. Ensure they are well stewarded and inspired to achieve their fundraising potential.
• To represent Cavell Nurses’ Trust at events and meetings as appropriate and giving presentations when required.
• Take a lead on supporting our Ambassadors and regular donors.

Fundraising Communications:

• Working closely with the Communications Manager and Fundraising Manager, support the delivery of a compelling and inspired digital and printed communications plan to encourage fundraising and donations - ensuring all content meets the standards of Cavell Nurses’ Trust.
• This includes scheduling content for social media, monitoring activity on social media, creating copy for emails and letters and supporting the creation of digital advertising.

This list of responsibilities is not exclusive of other responsibilities that properly fall within the remit of this role and may be subject to amendment from time to time by agreement.

Salary:

The salary is £22,000 PA. The contract is for 35 hours a week, with occasional and planned weekend or evening work. You will need a valid UK driving license and to be insured for business travel. The package includes a 5% employer contribution pension.

How to apply:

To apply for this role please submit your CV, along with a ‘thank-you email’ to a donor.

The donor, Mrs Margaret Moore, has made a generous £100 donation to Cavell Nurses’ Trust and commented that this is to say thank you after receiving excellent care from nurses after a short stay in hospital. Please write a suggested thank you letter on behalf of Cavell Nurses’ Trust.

Please attach the thank you letter as a covering letter with your CV.

The deadline for submitting your application is 10 am on Monday 8th February 2021.

If you are shortlisted, we will invite you to attend an online Zoom call interview. Interviews will take place on Thursday 11th and Friday 12th February, so please keep this date free if you apply. If you haven’t heard from us before that date, then, unfortunately, your application has been unsuccessful.

A child's earliest years are irreplaceable. Without a stable, loving and nurturing environment, a child will not develop the vital foundations they need. Yet today's families are facing considerable challenges, such as mental health difficulties, financial pressures, loneliness, language or cultural barriers, or a lack of any support networks.

The Home-Start network is there for parents when they need us most, because childhood can't wait. Home-Start UK supports nation-wide local Home-Starts to provide a community network of trained volunteers and expert support to help families with young children through their most challenging times and ensure the best possible start for their children.

Assistant Director of Fundraising and Supporter Engagement

Home-Start UK

Flexible, with travel to Leicester office

C.£58,000

The Assistant Director of Fundraising and Supporter Engagement will be primarily responsible for the development of Home-Start UK's fundraising and supporter engagement activities, ensuring that more people are inspired to connect and contribute to making a real impact to the lives of children and families across the UK. Reporting to the Deputy CEO, the postholder will work at a national scale, ensuring local Home-Start's can contribute to wider fundraising plans and activities.

The role is an exceptional opportunity for a skilled fundraiser to join and strategically plan new fundraising opportunities. Focusing across all revenue streams and with a particularly focus on the supporter engagement experience, the role will lead all supporter engagement, individual giving and public fundraising activity. Leading a team of three strong fundraisers, you will be responsible for evaluating and monitoring performance against income targets as well as professional development of the team.

We are looking for an innovative fundraiser with in-depth experience of the fundraising environment across a range of disciplines. You will understand the importance of both placed-based and national fundraising and will be keen to learn all the aspect of Home-Start UK's approaches to fundraising. Ideally, you will also have a strong track record of personally leading change and driving significant income growth and supporter engagement in a fundraising environment.

Home-Start UK is committed to equality of opportunity and particularly encourages applications from candidates from under-represented groups in charity senior leadership. We welcome applications from candidates with lived experience of family support. As a charity working to support families in all their shapes, we are deeply committed to flexible working and juggling the demands of individual circumstances to make this job work for you.

Are you an efficient and organised individual with impeccable attention to detail? Do you want to work in a fast-paced environment to make a difference at a growing charity with a focus on social impact?

This is an exciting opportunity for someone with an interest in the third sector, either at the start of their career or looking for a flexible role, to join Resurgo in a varied role supporting the Media & Communications team.

The role includes reporting on KPIs, updating the website, keeping track of analytics and budgets, responding to branding queries, and managing the case study library, with the aim of ensuring the smooth running of the department.

Responsibilities

Communications’ Support

• To support the Head of Media & Communications and Media & Communications Manager with the daily running of the department, including administrative tasks as required
• To liaise with colleagues across the organisation to coordinate the Communications calendar
• To update and maintain the website (copy and images) using our Content Management System (Word Press)
• To collate key performance indicators for the team each month using Google Analytics, Excel and social media tools
• To manage the Comms inbox and be first port of call for branding enquiries
• To attend meetings  and take minutes where required
• To manage expenditure using Excel

Content Management

• To manage the case study library of media from our Programmes, for use in print, online and in films. This involves downloading files, editing copy and filing case studies in an organised system

Online marketing

• To track KPIs and analytics for our online marketing activities, including Google Adwords, Facebook and Instagram, including liaising with outside agencies, analysing performance and producing reports

Active participation in Resurgo’s team and support for Resurgo’s mission

• To help build and develop Resurgo’s ethos and Christian life including leading and contributing to daily collective and personal prayer meetings which are an integral part of Resurgo’s operation.

Person Specification

• Ability to personally represent the Christian values of Resurgo and passionate about transforming society
• Ideally educated to Degree level or equivalent, though other experience would also be considered, and one year’s work experience in a relevant industry desirable
• Excellent communication skills including good written English and grammar skills, and an eye for detail.
• Native social media user with an interest in extending reach and influence through social. IT literate with a good working knowledge of MS Office.
• Relational skills and the ability to build rapport with variety of people from diverse backgrounds
• Able to think creatively and operate flexibly in a changing and dynamic environment, and take initiative to drive projects forward and work under pressure.
• Efficient with strong organisational skills, including the ability to establish appropriate processes.

Working Requirements

• Salary £21,000 - £24,000 FTE dependant on experience, pro rated for part time equivalent.
• Part-time, two days per week (some flexibility can be offered to fit around other responsibilities or studies, and this can be split across different days)
• This role is based remotely to begin with in line with current government guidelines though the role will be based at Resurgo Head Office in Hammersmith when guidance allows.
• Attendance at occasional evening meetings and events outside of hours (e.g. Spear Celebrations and team conferences) required.
• Participating in the wider staff team including taking an active part in weekly staff prayer meetings and key events such as the residential staff conference and annual fundraising party.

Position: Project Assistant – Self Management (up to 12 months maternity cover)
Type: Part-time (28 hours per week), fixed term contract
Location: Flexible
Salary: £26,526 - £30,395 pro rata per annum plus excellent benefits
Salary Band: Band D, Level 1
Department: Self-Management

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

You will be proactive and highly motivated to assist the Self-Management team in the delivery of key projects and day to day operations.

Attention to detail is essential as is the ability to plan and manage a busy and varied workload to provide support on various projects.

This is an exciting, challenging opportunity for a confident self-starter.  This is a fantastic opportunity to be part of a supportive and friendly team at an exciting time in our development.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.

Closing date: 9am on Monday 25th January 2021

We are committed to promoting equality and diversity. 

CMV Action is a UK charity that raises awareness of and supports families affected by congenital Cytomagolovirus (CMV) - a leading cause of birth defects.  The charity relies mainly on fundraising from individuals and support from community groups.  We are looking to recruit a Community Fundraiser to oversee this vital work and further develop our fundraising capacity.

Job Details

• Home based, part time role – 14 hours per week (2 days or equivalent)
• Managed by the Project Manager and Trustee responsible for fundraising
• £20k - £23k (pro rata) depending on experience + reimbursement of expenses
• 12-month fixed term contract

Duties and responsibilities

Planning

• Work closely with our Project Manager and Trustees to agree fundraising strategy
• Devise and implement community fundraising initiatives
• Manage our portfolio of annual run and other sporting events
• Contribute to the planning and delivery of national CMV Awareness month in June
• Review fundraising policies

Fundraising

• Identify suitable fundraising events and opportunities and recommend to the Trustees for approval
• Support individuals involved in fundraising events organised by the charity or themselves
• Develop and nurture relationships with potential fundraisers in businesses, community groups or schools
• Use our website and social media to encourage participation and support for events and fundraisers
• Seek opportunities to advertise events
• Maintain a database of fundraisers and events complying with GDPR regulations
• Engage Trustees with decision-making and delivery where needed and report monthly on progress

Person Specification

Essential experience and skills

• Fundraising experience in the voluntary/charity sector (paid or unpaid)
• Proven ability to raise funding in community
• Strong written and oral communication skills
• Ability to communicate with a diverse group of fundraisers and being sensitive to their needs and personal CMV experience
• Strong organisational skills with an ability to prioritise the needs of the charity when required
• Ability to work independently and as part of a small team
• Ability to work under pressure while paying attention to accuracy and detail
• Competent using a range of social media channels
• Experience in maintaining records relating to fundraising-finances, supporters and events
• Commitment to the values and vision of the charity
• Ability to participate in some monthly Trustee conference calls in the evening and Trustee meetings (~4 per year) held in Central London on Saturdays.

Supporter Development Officer

We now have an excellent opportunity for a flexible and professional individual to provide operational support to the Supporter Development Manager across a variety of fundraising products and channels.

Position: Supporter Development Officer

Location: This post is offered with home working with regular (weekly) visits to the main site at Sidmouth, Devon

Hours: Full-time, 35 hours

Salary: £26,069

Contract: Permanent

Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

Closing Date:Monday 18 January 2021

The Role

We are looking for a highly self-motivated Supporter Development Officer who will be responsible for delivering fundraising programmes to existing supporters with the aim of delivering an improved income and increased lifetime value through compelling donor-centric journeys.

Possessing demonstrable organisational skills and the ability to maintain an excellent attention to detail whilst planning and managing a variety of simultaneous projects, you will be responsible for:

• Key fundraising campaigns across the year specialising in the ongoing stewardship programme associated with charity’s Adoptions programme.
• Working across other fundraising products and channels, which may include involvement in a sponsorship product, newsletter and telephone appeals, raffles, and digital, and any other products or channels as required.
• Developing a deep understanding of supporters and support development, regularly reviewing the position of your campaigns in supporter journeys, implement a programme of testing strategies to ensure both effectiveness and a seamless approach to donor care.
• Working closely with key stakeholders across the fundraising team and the wider charity to effectively plan and deliver effective fundraising campaigns that contribute to higher response rates, greater average gifts and a reduced attrition rate.

About You

As Supporter Development Officer, you will have experience of working with supporter or customer data in the context of planning and evaluating direct marketing activities, together with successful experience of dealing with enquiries and complaints from members of the public.

If you feel you have the qualities, skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you.

In return…

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

About the Organisation

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. They are working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

Our client is a Disability Confident Employer. They are committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Marketing, Marketing and Communications, Communications, Fundraising, Marketing Executive, Marketing Officer, Animal Welfare, Supporter, Supporter Development, Supporter Engagement, Fundraiser, Fundraising Lead, Fundraising Coordinator, Donor, Donor Care, Legacy, Philanthropy, Individual Giving, Giving, Lottery, Programme, Programmes, Donkey, Mule, Equestrian, Lottery Programme.